168 Dynamics 365 jobs in Singapore

Responsibilities

• Oversee the end-to-end delivery of Microsoft Dynamics 365 CRM projects, ensuring successful execution from planning through deployment.
• Take ownership of project scope, timelines, budget control, risk mitigation, and adherence to quality benchmarks.
• Design and implement comprehensive project plans, manage resource allocation, and establish effective progress tracking and reporting mechanisms.
• Collaborate closely with a broad range of stakeholders, including government bodies, community organizations, and internal teams, to ensure alignment and engagement throughout the project lifecycle.
• Lead User Acceptance Testing (UAT), coordinate end-user training, and implement adoption and change management strategies within public sector environments.
• Deliver consistent project status reports to senior leadership, ensuring clear visibility and alignment with the organization's strategic digital transformation initiatives.

Your Profile

• Bachelor's Degree or equivalent diploma
• Good tertiary qualifications in Management or Engineering with a strong IT affinity/background
• At least 8+ years of relevant working experience as a Project Manager
• Experience to work projects from the public sector (Government or Public Corporation)
• Project Management certifications (Prince, PMI.) are good to have
• Demonstrated success in leading end-to-end Microsoft Dynamics 365 CRM projects.
• Strong stakeholder management, communication, and organizational skills.
• Experience in public sector or large-scale enterprise environments is a plus.

This role is perfect for individuals looking to start their career in CRM and sales. The presales consultant will work closely with the team to configure trial environments, map customer journeys, and create demo content for Microsoft Dynamics 365 Sales & Customer Service.

1. Environment Setup: Configure D365 Sales and Customer Service trials with sample data and roles.
2. Customer Journey Mapping: Design clear, persona-based storyboards to support presales narratives.
3. Demo Content Creation: Create concise demo videos and supporting materials.
4. Client Support: Assist in preparing for client meetings and workshops; document notes and next steps.
5. Asset Management: Organize and maintain demo assets and documentation for reuse across pursuits.

To be successful in this role, you will need:

• A degree in Business, Marketing, or Information Systems; polytechnic diploma with CRM internship experience considered.
• A basic understanding of CRM processes; familiarity with CRM platforms is an advantage.
• Strong client-facing communication skills; able to explain concepts clearly and confidently.
• Detail-oriented, organized, and adaptable with strong time management; comfortable working in diverse, cross-cultural environments; motivated to learn.

You will have the opportunity to develop your skills in:

• CRM
• Sales
• Producing
• Dynamics
• Presales
• Marketing
• Adaptable
• Solution Selling
• Trials
• Time Management
• Communication Skills
• Customer Service
• Mapping
• Customer Journeys

Responsibilities
Oversee the end-to-end delivery of Microsoft Dynamics 365 CRM projects, ensuring successful execution from planning through deployment.
Take ownership of project scope, timelines, budget control, risk mitigation, and adherence to quality benchmarks.
Design and implement comprehensive project plans, manage resource allocation, and establish effective progress tracking and reporting mechanisms.
Collaborate closely with a broad range of stakeholders, including government bodies, community organizations, and internal teams, to ensure alignment and engagement throughout the project lifecycle.
Lead User Acceptance Testing (UAT), coordinate end-user training, and implement adoption and change management strategies within public sector environments.
Deliver consistent project status reports to senior leadership, ensuring clear visibility and alignment with the organization's strategic digital transformation initiatives.
Your Profile
Bachelor's Degree or equivalent diploma
Good tertiary qualifications in Management or Engineering with a strong IT affinity/background
At least 8+ years of relevant working experience as a Project Manager
Experience to work projects from the public sector (Government or Public Corporation)
Project Management certifications (Prince, PMI.) are good to have
Demonstrated success in leading end-to-end Microsoft Dynamics 365 CRM projects.
Strong stakeholder management, communication, and organizational skills.
Experience in public sector or large-scale enterprise environments is a plus.
#J-18808-Ljbffr

At EY, we develop you with future-focused skills and equip you with world-class experiences. We empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
We work together across our full spectrum of services and skills powered by technology and AI, so that business, people and the planet can thrive together.
We’re all in, are you?
Join EY and shape your future with confidence.
About the opportunity
We are looking for a Dynamics 365 Solution Architect (Manager level) to lead solution design, architecture, and delivery for Microsoft Dynamics 365 projects. This role combines deep product knowledge with leadership in shaping digital transformation strategies, guiding technical teams, and engaging stakeholders across industries.
You’ll play a key role in delivering complex enterprise solutions using Dynamics 365 and the Microsoft Power Platform, ensuring alignment with client goals and business outcomes.
Your Key Responsibilities:
Lead solution architecture for Microsoft Dynamics 365 implementations (Finance, SCM, Sales, Customer Service, etc.).
Translate business and functional requirements into scalable D365 solutions.
Define architecture for integrations, data migration, reporting, and security.
Lead and mentor a team of functional/technical consultants and developers.
Serve as a primary point of contact with client stakeholders and internal leadership.
Ensure adherence to Microsoft’s best practices and delivery frameworks.
Support pre-sales and business development with solution design and effort estimates.
Contribute to the development of reusable assets, templates, and methodologies.
To qualify for the role, you must have
6–10 years of experience delivering Microsoft Dynamics CRM/ERP/D365 solutions
Proven experience as a Solution Architect or Lead Consultant on enterprise D365 projects.
Strong functional expertise in one or more areas: D365 Finance, Supply Chain, Sales, or Customer Service.
Working knowledge of Power Platform (PowerApps, Power Automate, Dataverse).
Familiarity with Azure services and integration technologies (Logic Apps, Service Bus, etc.).
Experience in data migration, security modeling, and user adoption planning.
Excellent communication and stakeholder management skills.
Experience managing teams and leading client workshops or discovery sessions.
Ideally, you’ll also have
Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert
Microsoft Certified: Functional Consultant Associate (Finance/Supply Chain/CRM modules)
Microsoft Certified: Azure Fundamentals or relevant technical certifications
What we look for
Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry.
An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.
What working at EY offers
EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
Company description
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
All in to shape the future with confidence.
#J-18808-Ljbffr

Job Description:

We are seeking a highly skilled Microsoft Dynamics 365 CRM Technical Lead to drive end-to-end implementation and customization of Dynamics 365-based business solutions. This role involves leading a team of developers, designing scalable architecture, integrating third-party systems, and ensuring best practices in CRM delivery.

You will play a critical role in delivering enterprise-grade solutions across Sales, Customer Service, Field Service, and Power Platform modules — while also collaborating with cross-functional stakeholders to align business goals with technical solutions.

Responsibilities:

• Lead the design, development, and deployment of Dynamics 365 CE solutions including model-driven apps, plugins, workflows, and Power Automate flows.
• Customize and configure Dynamics 365 for multiple modules (Sales, Field Service, Customer Service).
• Guide and mentor a team of developers and ensure code quality, performance optimization, and adherence to best practices.
• Collaborate with product owners and business analysts to translate business requirements into technical solutions .
• Integrate CRM with external systems using Web APIs, Azure Logic Apps, and Azure Functions.
• Plan and manage solution deployment across development, UAT, and production environments using Azure DevOps .
• Design and implement data migration strategies using SSIS packages, console apps, and CRM data mapping.
• Ensure all technical documentation, version control, and solution management is up to date and maintained.
• Monitor and troubleshoot issues across environments, ensuring high availability and security compliance.

Requirements:

• Minimum 8 years of experience in Microsoft Dynamics CRM/D365 development, with at least 2 years in a technical lead role.
• Proven hands-on experience in Dynamics 365 CE modules (Sales, Field Service, Customer Service).
• Proficiency in .NET (C#, ASP.NET, Web API) and CRM scripting languages (JavaScript, jQuery).
• Strong expertise in Power Platform : Power Automate, Power Apps, Model-Driven Apps, Dataverse.
• Experience with Azure services like Azure Functions, Logic Apps, and API management.
• Solid understanding of CRM customizations , plugin development, workflows, and SSRS reporting.
• Experience managing deployments using Azure DevOps and source control tools (e.g., Git).
• Experience in data migration using tools like SSIS, custom console apps, or third-party connectors.
• Preferred certified in Power platform Consultant and Developer.
• Good to have Microsoft Functional Consultant Certified.
• Experience integrating third-party systems (e.g., payment gateways, ERP).
• Understanding of security roles, user management, and CRM performance optimization.
• Experience working in public sector or government projects is a plus.
• Ability to communicate technical concepts clearly to non-technical stakeholders.
• Strong Agile/Scrum project delivery experience.

Responsibilities

• Lead end-to-end business analysis for complex D365 projects, including , requirements gathering, solution design, and delivery oversight.
• Serve as the primary liaison between business stakeholders and technical teams to translate business needs into functional and technical requirements.
• Define and document To-Be process flows and compare them to identify gaps and improvement areas.
• Manage and prioritise requirements, features, and backlogs using tools like Azure DevOps, Jira, or Confluence.
• Oversee the functional configuration and customisation of D365 modules in collaboration with solution architects and developers.
• Guide UAT planning, execution, and training initiatives for end-users.
• Lead change management and business readiness activities during D365 rollouts.
• Support data migration, integration strategy, and reporting requirements (Power BI, Power Platform, etc.)
• Stay updated with the latest D365 roadmap, features, and releases; provide recommendations for adoption.

Profile

• Master's or Bachelor’s Degree in Information Technology, Business, Banking and Finance or relevant discipline
• 7+ years of Business Analysis experience, with 4+ years focused on D365
• Proven experience in leading enterprise-level D365 implementations or upgrades.
• Deep understanding of D365 architecture, modules, workflows, and best practices.
• Experience with Agile/Scrum and hybrid delivery methodologies.
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to lead workshops, requirement walkthroughs, and executive presentations.
• Strong analytical mindset with attention to detail

Responsibilities

• Lead end-to-end business analysis for complex D365 projects, including , requirements gathering, solution design, and delivery oversight.
• Serve as the primary liaison between business stakeholders and technical teams to translate business needs into functional and technical requirements.
• Define and document To-Be process flows and compare them to identify gaps and improvement areas.
• Manage and prioritise requirements, features, and backlogs using tools like Azure DevOps, Jira, or Confluence.
• Oversee the functional configuration and customisation of D365 modules in collaboration with solution architects and developers.
• Guide UAT planning, execution, and training initiatives for end-users.
• Lead change management and business readiness activities during D365 rollouts.
• Support data migration, integration strategy, and reporting requirements (Power BI, Power Platform, etc.)
• Stay updated with the latest D365 roadmap, features, and releases; provide recommendations for adoption.

Profile

• Master's or Bachelor’s Degree in Information Technology, Business, Banking and Finance or relevant discipline
• 7+ years of Business Analysis experience, with 4+ years focused on D365
• Proven experience in leading enterprise-level D365 implementations or upgrades.
• Deep understanding of D365 architecture, modules, workflows, and best practices.
• Experience with Agile/Scrum and hybrid delivery methodologies.
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to lead workshops, requirement walkthroughs, and executive presentations.
• Strong analytical mindset with attention to detail

Key Responsibilities:

• Customize and extend Microsoft Dynamics 365 CE/FO using plugins, workflows, custom workflows, Power Automate, and JavaScript.
• Develop custom applications and modules using .NET, C#, and the Dynamics 365 SDK.
• Implement data integration between Dynamics 365 and external systems using Azure Logic Apps, Power Platform, and REST APIs.

Education & Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience developing and customizing Microsoft Dynamics 365 CE/FO (or previous versions like CRM/AX/NAV).
• Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) is a strong plus.
• Experience with Azure Services (Logic Apps, Azure Functions, Azure DevOps).

Technical Skills:

• Proficient in C#, .NET, JavaScript, HTML, CSS.
• Strong understanding of Dynamics 365 SDK, plugins, workflows, Web API, and custom connectors.
• Familiar with data migration tools like KingswaySoft or SSIS.
• Understanding of CI/CD pipelines and source control tools like Azure DevOps or Git.

Experienced candidates will be considered for Lead roles.

At EY, we develop you with future-focused skills and equip you with world-class experiences. We empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

We work together across our full spectrum of services and skills powered by technology and AI, so that business, people and the planet can thrive together.

We're all in, are you?

Join EY and shape your future with confidence.

About the opportunity

We are looking for a Dynamics 365 Solution Architect (Manager level) to lead solution design, architecture, and delivery for Microsoft Dynamics 365 projects. This role combines deep product knowledge with leadership in shaping digital transformation strategies, guiding technical teams, and engaging stakeholders across industries.

You'll play a key role in delivering complex enterprise solutions using Dynamics 365 and the Microsoft Power Platform, ensuring alignment with client goals and business outcomes.

Your Key Responsibilities:

• Lead solution architecture for Microsoft Dynamics 365 implementations (Finance, SCM, Sales, Customer Service, etc.).
• Translate business and functional requirements into scalable D365 solutions.
• Define architecture for integrations, data migration, reporting, and security.
• Lead and mentor a team of functional/technical consultants and developers.
• Serve as a primary point of contact with client stakeholders and internal leadership.
• Ensure adherence to Microsoft's best practices and delivery frameworks.
• Support pre-sales and business development with solution design and effort estimates.
• Contribute to the development of reusable assets, templates, and methodologies.

To qualify for the role, you must have

• 6–10 years of experience delivering Microsoft Dynamics CRM/ERP/D365 solutions
• Proven experience as a Solution Architect or Lead Consultant on enterprise D365 projects.
• Strong functional expertise in one or more areas: D365 Finance, Supply Chain, Sales, or Customer Service.
• Working knowledge of Power Platform (PowerApps, Power Automate, Dataverse).
• Familiarity with Azure services and integration technologies (Logic Apps, Service Bus, etc.).
• Experience in data migration, security modeling, and user adoption planning.
• Excellent communication and stakeholder management skills.
• Experience managing teams and leading client workshops or discovery sessions.

Ideally, you'll also have

• Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert
• Microsoft Certified: Functional Consultant Associate (Finance/Supply Chain/CRM modules)
• Microsoft Certified: Azure Fundamentals or relevant technical certifications

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry.

An effective communicator, you'll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.

What working at EY offers

EY offers a competitive remuneration package where you'll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.

Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.

Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.

Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

Company description

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.