360 Functional Consultant jobs in Singapore

Job Description
The Consultant supports our clients in their digitalization plans to implement and support ERP and CRM solutions.
Analyse client business requirements
Perform gap analysis and offer advise on business process, workflow automation and management reporting formats
Involve in training and project documentation
Implements Omni-Channel
Provide Go-live Support
Customer Management
QA and Documentation
Job Requirement
Degree holders in Business or IT are preferred
Possess strong interest in Implementation, Post Go-live Support
Below only for experience hire
Possess at least 3 years’ hands-on (includes understanding user requirements, system implementation, data conversion, technical support, end-user training etc.)
Educational Qualifications
Preferably degree in Computer Science with management degree.
Selected candidate will be provided Training for Netsuite and HRMS.
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Veracity is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Senior Functional Consultant.

The Senior Functional Consultant is required to lead and influence customers, to gain a deep understanding of their business problems and through applying technical analysis, recommend a solution. Is an expert with Business processes and the ServiceNow platform and processes and capable of delivering advice confidently when required. Working closely with the pre-sales team and is involved in delivering documentation through all stages of a project’s lifecycle.

We Hire for Culture First:
Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.Other companies give you a job. We give you opportunity.

Veracity is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Key Responsibilities

• Lead the design and deployment of best practice process solutions that will achieve desired customer business outcomes and business value.
• Design, build and deploy business outcome-driven solutions focused on designing processes which solve customer problems, are repeatable, accelerate value and employ process best practices and standards.
• Translate business requirements into functional specifications/user stories.
• Ability to communicate effectively with both technical and business teams.
• Work with minimal oversight; deliverables and relationships are monitored through periodic reviews.
• Responsible for obtaining approvals from business users for the user stories
• Responsible for ensuring compliance to the stories developed
• Identifying areas of business process improvement and recommending solutions that detail pros, cons and risks.
• Managing and communicating business process and business requirements ensuring that the proposed solutions meet the customer's expectations.
• Influence clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their business processes.
• Completing, developing, and improving required documentation such as process flow diagrams, responsibilities, workshop agendas, presentations, gap analysis reports.
• Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards.
• Advise functional and admin teams on design, development and overall ServiceNow best practices.

Requirements

• 5+ years of experience leading the definition and deployment of 'to be’ business processes solutions in internal or client environments from a people, process, and technology perspective.
• Solid experience in requirements gathering, including experience in creating a process documentation and running workshops.
• Strong experience with at least 3 full ITBM/ITSM/ITOM/HR/GRC implementations.
• Experience with ServiceNow and comprehensive understanding of the ServiceNow Enterprise Product Suite.
• Certified System Administrator certification desirable
• ServiceNow Accreditations in IT Service Management and/or other product lines desirable

Professional qualifications and education requirements

• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills required to lead workshops and customer meetings.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
• Good team player and team builder.
• ITIL Practitioner or Service Manager Certification preferred.
• Knowledge of other frameworks such as COBIT, TOGAF beneficial.

Veracity is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Senior Functional Consultant.

The Senior Functional Consultant is required to lead and influence customers, to gain a deep understanding of their business problems and through applying technical analysis, recommend a solution. Is an expert with Business processes and the ServiceNow platform and processes and capable of delivering advice confidently when required. Working closely with the pre-sales team and is involved in delivering documentation through all stages of a project’s lifecycle.

We Hire for Culture First:
Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.Other companies give you a job. We give you opportunity.

Veracity is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Key Responsibilities

• Lead the design and deployment of best practice process solutions that will achieve desired customer business outcomes and business value.
• Design, build and deploy business outcome-driven solutions focused on designing processes which solve customer problems, are repeatable, accelerate value and employ process best practices and standards.
• Translate business requirements into functional specifications/user stories.
• Ability to communicate effectively with both technical and business teams.
• Work with minimal oversight; deliverables and relationships are monitored through periodic reviews.
• Responsible for obtaining approvals from business users for the user stories
• Responsible for ensuring compliance to the stories developed
• Identifying areas of business process improvement and recommending solutions that detail pros, cons and risks.
• Managing and communicating business process and business requirements ensuring that the proposed solutions meet the customer's expectations.
• Influence clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their business processes.
• Completing, developing, and improving required documentation such as process flow diagrams, responsibilities, workshop agendas, presentations, gap analysis reports.
• Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards.
• Advise functional and admin teams on design, development and overall ServiceNow best practices.

Requirements

• 5+ years of experience leading the definition and deployment of 'to be’ business processes solutions in internal or client environments from a people, process, and technology perspective.
• Solid experience in requirements gathering, including experience in creating a process documentation and running workshops.
• Strong experience with at least 3 full ITBM/ITSM/ITOM/HR/GRC implementations.
• Experience with ServiceNow and comprehensive understanding of the ServiceNow Enterprise Product Suite.
• Certified System Administrator certification desirable
• ServiceNow Accreditations in IT Service Management and/or other product lines desirable

Professional qualifications and education requirements

• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills required to lead workshops and customer meetings.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
• Good team player and team builder.
• ITIL Practitioner or Service Manager Certification preferred.
• Knowledge of other frameworks such as COBIT, TOGAF beneficial.

Job Description:

•  Had prior hands-on exp. (One to four years experience)
• Strong Techno- Functional Consultant and Team Player
• eep knowledge in HRMS, Cloud and mobility
• ave done at least three full HRMS implementations
• rior experience in HRMS is preferred
• ave implemented payroll, HRMS and leave management
• ave got experience in implementing PMS and Recruitment management System
• nteract with User and gather Business Requirement
• esponsible for Configuration and UAT
• esponsible for Golive and Support

Educational Qualifications

Preferably degree in Computer Science.

Overview

As an ERP Functional Consultant, you will be responsible to analyze the exact business process that wants to be addressed through the ERP. Responsible for determining the systems and working directly with clients and management to explain system requirements, design and propose solutions, configure the software and train employees. Handle all the essential functions like Inventory Management, Sales Management, Purchase Management, Warehouse Management, Financial Management, Human Resource & Payroll, Customer Relationship Management etc.

In short your main goal is to assure the ERP software runs as smoothly and effectively as possible, develop and manage solutions for any defect.

Job Descriptions:

1. Identify design, and implement creative business and technology solutions for clients across several key industries.
2. Interact with clients to assess their business requirements and determine their software needs.
3. AS-IS" study for intensive understanding of client's existing business processes.
4. Map business requirements to analyze GAPS and propose business Process Re-Engineering.
5. Document business requirements in a professional templates (BRD/Blueprint) including work-flow diagrams that are complying with formatted Application Implementation methodology.
6. Reconfirm the GAPS, configuration and customization requirements before freezing for final build phase.
7. Develop functional and technical specifications designs for functional and technical team for implementation perspective.
8. Develop and execute implementation plans by configuring and customizing the ERP solutions as per the scope defined in the scope.
9. Prepare & execute the Prototype plans with the client key process owners.
10. Develop training documentation for end users including Instruction manuals, Training Outlines, Quick reference Guide, Assessments, Trainers Guides, etc.
11. Provide training to end users in the classroom environment.
12. Involve in usability testing & review User Acceptance Test plans for functional requirements.
13. Communicate with client throughout the project implementation to manage client expectations, resolve issues, and provide project status.
14. Validate the deliverables to ensure they are complied with the requirements.
15. Assist in Project Sign Off & Go-Live Report preparation.
16. Collaborated with Onsite & Offshore development and system design personnel to interpret functional responsibility and to implement the project successfully.
17. Liaised between the client and technical team and other personnel to assist with the resolution of system issues.

Requirements:

1. A strong knowledge of methodologies around ERP implementations.
2. Completed minimum 3 full life cycle implementations.
3. Strong background in financial and accounting processes.
4. A logical approach to problem solving and structured approach to introducing change into operational systems.
5. Excellent leadership, communication (written and oral) and interpersonal skills.
6. Stakeholder management skills.
7. Excellent documentation and communication skills.
8. Effectively delegate task to a junior colleagues.
9. A minimum 2 years of experience as an NetSuite Consultant in a vendor environment.
10. Certified as NetSuite "ERP Consultant" or NetSuite "ERP Administrator" is a plus.

About Akkodis:

Akkodis is a global digital engineering company and Smart Industry leader, empowering clients with transformative solutions in Talent, Academy, Consulting, and Solutions services. With a team of 50,000 experts across North America, EMEA, and APAC, Akkodis leverages cutting-edge technologies, R&D, and deep sector expertise to drive meaningful innovation and engineering a smarter future together.

We are seeking a highly experienced Senior Functional Analyst with a strong background in ServiceNow implementations, especially in the public sector domain. The ideal candidate will play a key role in bridging the gap between business needs and technical implementation, translating functional requirements into actionable technical specifications. Experience in CSM modules and strong collaboration with business and technical teams are essential.

Key Responsibilities

• Gather, analyze, and document business and functional requirements.

• Translate functional requirements into ServiceNow use cases, stories, and solution design.

• Support development team with clarification and context throughout implementation.

• Collaborate with stakeholders to validate delivered functionality against requirements.

• Assist with UAT planning, execution, and defect resolution.

• Work closely with BAs, developers, and QA teams to ensure solution aligns with business objectives.

• Prepare and maintain process and requirement documentation.

Technical Leadership & Delivery

• Facilitate solution workshops and stakeholder interviews.

• Ensure alignment with ServiceNow best practices and government standards.

• Participate in sprint planning, backlog grooming, and demos.

• Promote reuse, maintainability, and modularity of delivered capabilities.

• Provide guidance on feature prioritization and scope management.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.

• 4+ years of experience in business analysis or functional consulting.

• 3+ years of experience working specifically on ServiceNow implementations.

• Strong analytical, problem-solving, and communication skills.

• Familiarity with Agile methodologies, ITIL framework, and process modeling.

Preferred Certifications

• ServiceNow Certified System Administrator

• ServiceNow Certified Implementation Specialist – CSM

• ITIL v4 Foundation

What We Offer

• Opportunity to work on high-impact public sector transformation programs.

• Exposure to full software development lifecycle and complex ServiceNow architecture.

• A collaborative, agile, and inclusive work culture.

• Flexibility to work in hybrid environments (remote/onsite).

• Design and govern SAP SD/MM solutions across requirement, implementation, and documentation phases.
• Align SAP configurations with business needs, compliance, and regional regulatory requirements.
• Collaborate with external and internal teams to ensure smooth SAP system integration.
• Support and enhance live SAP systems to optimize operational efficiency and continuity.
• Drive continuous improvements and standardization across end-to-end business processes.

• 5+ years of hands-on experience in SAP SD and MM modules required.
• Strong knowledge in SAP ECC, S/4HANA, and logistics-related integration points.
• Proven experience in project delivery, stakeholder management, and system optimization.
• Willingness to travel across the ASEAN region for meetings and implementations.
• Strong problem-solving mindset and ability to work cross-functionally with global teams.