What Jobs are available for Customer Service Agent in Singapore?

Responsibilities:

• First level helpdesk to respond to complaints or queries at service centre
• Provide first level resolution or advice on issues to CCS subscribers who will visit the service centre
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all feedback/complaint.
• Responsibilities are focused on sales and customer contact.
• To handle simple sale enquiries for IoT (Smart home) solutions and IAQ (Air purifiers etc.) solution.
• Any other task assigned by supervisor

Requirements:

• Minimum O Level education.
• Able to multi-task while assisting customers and toggle between system application screens in a fast-paced environment.
• Maintaining a positive, empathetic, and professional attitude toward customers.
• Excellent verbal communication skills.
• Must be comfortable in facing the public
• 1 year of customer service experience will be preferred
• Some engineering knowledge will be preferred
• 44 hours per week, able to work rotating shift hours including weekends and public holiday

*This position is 1 year renewable contract, position is open for conversion subject to performance.

Customer Service Agent (Changi Airport Lounge)

• 6 days work week, rotating shift (morning, noon and night shift)
• Basic $2,000 - $,600 + Shift allowance Avg 300- 500 + Overtime Pay

Benefits:

• Eligible for AWS and Performance Bonus (average 2-3 months)
• Joining Bonus of 5k
• Staff transport will be provided for candidates working beyond midnight

Job Responsibilities:

Play a key role in delivering an exceptional guest experience by providing high-quality food and beverage service in a refined lounge setting. You will be responsible for ensuring smooth service flow, upholding hygiene and service standards, and maintaining a high level of customer satisfaction throughout the guest journey.

Job Types: Full-time, Permanent

Pay: 2, 3,000.00 per month

Work Location: In person

As a Customer Service Agent in the Lounge, you will play a key role in delivering an exceptional guest experience by providing high-quality food and beverage service in a refined lounge setting. You will be responsible for ensuring smooth service flow, upholding hygiene and service standards, and maintaining a high level of customer satisfaction throughout the guest journey.

Menu Appreciation

• Be well-versed in the lounge's food and beverage offerings, with emphasis on the Singapore Hawker Fair menu.
• Understand and communicate information on allergens and dietary restrictions to guests accurately.

Mis-en-place

• Prepare and polish glassware, silverware, and crockery to ensure readiness for service.
• Set up service stations, dining tables, and event carts according to established standards.

Sequence of Service

• Greet and escort guests using appropriate service terms.
• Take guest orders, serve, and present dishes professionally and promptly.
• Maintain cleanliness and service flow between courses.
• Clear and reset tables efficiently.
• Assist with runner duties when required.

Lounge Operations & System Use

• Accurately enter orders into the lounge system.
• Complete daily reports, shift handovers, and assist with inventory checks.
• Uphold safety, housekeeping, and hygiene standards at all times.

Guest Experience & Support

• Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion.
• Ensure all guest feedback or incidents are reported and followed up in a timely manner.
• Comply with PDPA (Personal Data Protection Act) and APD (Airport Pass Directive) protocols during all interactions.

Key Requirements

• Able to commit to a 6 day work week on rotating shifts, including weekends and Public Holidays.
• Good command of English, both written and spoken.
• Neat and well-groomed appearance with a professional demeanor.
• Team-oriented with a strong service mindset.
• Excellent interpersonal and communication skills.
• Prior experience in food and beverage or hospitality will be an advantage.

Airline Customer Services Agent | Up to $3,300 + Bonuses | $,000 Joining Bonus | Changi

Be the face of world-class service at Changi Airport

Up to 3,300 Monthly (Basic + Allowances + OT Paid)

5,000 Joining Bonus + AWS + up to 3 Months Variable Bonus

Training Provided | Career Growth in Aviation Industry

Location: Changi Airport

6 Days Work Week | Rotating Shifts

Your Role:

• Greet and assist passengers during check-in and boarding

• Ensure smooth and seamless departure experiences

• Provide support to travelers with special needs

• Deliver excellent service in premium airport lounges

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at

Ng Der Min (Alex)

Registration Number: R

AlwaysHired Pte Ltd

EA Licence No: 24C2293

Our client is a global leader in gateway services, who is seeking to recruit a Airline Customer Service Agent . This position is based in Singapore.

Airline Customer Service Agent

Responsibilities

You play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers upon their arrival and ensuring a smooth departure process. You may also be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport. Besides being responsible for buffet table presentations, you also handle meet/greet services at the reception area and perform basic computerized transactions.

Requirements

• Pleasant with a cheerful disposition and good interpersonal skills

• Dynamic individual with service aptitude and willingness to go the extra mile

• Proficient in English and a second language for effective communication with international passengers

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

CUSTOMER SERVICE AGENT (AIRPORT) – Contract

• UP TO $2,450 per month (1 year contract, renewable up to 3 years)

1) Handling Check In duties.

• Check and ensure that flight tickets and travel documents are valid for flight

• Weigh and tag passengers' luggage.

• Processing and issuing of boarding passes

• Ensure that passenger faces match passport photographs.

• Ask passengers 5 security questions pertaining to checked baggage

2) Departure/Arrival Gate Duties

• Ensure boarding pass information is accurate, passenger faces match their passport photographs and passenger's name on passports tally with boarding passes for departure flight

• Escort / lead arriving passengers from aircraft to Arrival Gate and departing passengers from the Departure Gate to the aircraft

• Assisting passengers with special needs

• Direct disembarking passengers to respective areas such as immigration and baggage collection belts

• Assist passengers with missing or damaged baggage claims

3) Lounge F&B Assistance

• Keeping tables and service area clean

• Ensure food is constantly being topped up.

• Maintain hygienic food service techniques during service.

• Meet / Greet passengers and crew at Reception.

• Responding to requests and/or queries from passengers, crew and Ground Handling Agents

4) Other miscellaneous duties when assigned

Shift Schedule: 5 work days, 2 days OFF

Timings:

• hrs
• hrs

Requirements:

- Presentable and well groomed (NO VISIBLE TATTOOS, only black/dark hair)

- Able to stand long hours

- Positive attitude with excellent customer service skills

- Good communication skills and command of English

- Possess basic computer skills

Job Type: Contract

Contract length: 12 months

Pay: Up to $2,450.00 per month

Work Location: In person

Job Title: Intern, Customer Service Agent (PAX)

Job Location: Singapore

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

Job Description:

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

You play a vital role in creating a memorable experience for all our passengers through a variety of quality passenger services: Your main roles and responsibilities involve:

1. Greet passengers upon their arrival and ensure a smooth departure process. This includes checking in and managing various flight and customer requests

2. Assist passengers with special needs. This includes helping passengers with reduced mobility, non-English speaking passengers and unaccompanied minors

3. Provide customer service in exclusive premier lounges at Changi Airport which are designed to provide passengers with maximum comfort as they relax and unwind before their flights. This includes the provision of meet/greet services at the reception area and attending to the needs of lounge guests in a proactive manner.

Work Location:

• Changi Airport Terminal 1, 2 and 3

Working Hours:

• 6 working day per week
• Rotating shifts
• All shift working hours shall start not earlier than 5:30AM and end no later than 10:30PM

You are best equipped for this role if you have:

1. Pleasant with a cheerful disposition and good interpersonal skills

2. Dynamic individual with service aptitude and willingness to go the extra mile

3. Able to work well in teams

4. Proficient in English and a second language for effective communication with international passengers

5. Meticulous and an eye for details

6. Good problem-solving skills

7. Able to perform basic computer transactions

Job Description & Requirements

Roles & Responsibilities

• Attend to employer's inquiries (Email, Phone, Whatsapp and Walk-In)

• Phone interviewing of helper and shortlist matching to employer's needs

• Arranging for MDW arrival/departure

• Support all administrative issues

Candidate must possess at least Primary/Secondary School/"O" Level

At least 1 Year(s) of working experience in the related field is required for this position.

Have CEI (Basic) Certificate

Working experience in Maid Agency preferable

basic salary + commission

Work Location: Kovan Area

Salary Range $2500 to $3300

Interested applicants, please Whatsapp your resume to or email CV to

Job Description & Requirements

Roles & Responsibilities

- Attend to employer's inquiries (Email, Phone, Whatsapp and Walk-In)

- Phone interviewing of helper and shortlist matching to employer's needs

- Arranging for MDW arrival/departure

- Support all administrative issues

Candidate must possess at least Primary/Secondary School/"O" Level

At least 1 Year(s) of working experience in the related field is required for this position.

Have CEI (Basic) Certificate

Working experience in Maid Agency preferable

basic salary + commission

Work Location: Kovan Area

Salary Range $2500 to $3300

Interested applicants, please Whatsapp your resume to or email CV to