563 Customer Service Agent jobs in Singapore

4 weeks ago Be among the first 25 applicants

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. "In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself." With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond - to be the brand for those who follow their dreams.

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to conceive new customer-centric experiences, integrating digital solutions and transforming brand experiences in Singapore from 2023 onwards.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Customer Experience Specialist (Interaction Centre)

Porsche Singapore Pte. Ltd.

Porsche Singapore is offering a vacancy as Customer Experience Specialist within its Marketing team.

The Customer Experience Specialist is responsible for delivering a professional, prompt and best-in-class service experience to customers across various communication channels. This role aims to create excitement and build trust, ultimately achieving the overall targeted customer satisfaction.

• Handle customer interactions by processing, coordinating, and following up on requests and queries across different channels (including online chat, social media, inbound and outbound calls, and emails), ensuring satisfaction through proactive follow-ups
• Investigate complex cases or complaints submitted by customers and provide resolutions to the cases/complaints, including working with various stakeholders and crafting replies
• Log all queries and requests accordingly into the Porsche inhouse system and update the status and resolution on a timely basis.
• Ensure secure handling of IT systems and maintenance of customer records in the Customer Relationship Management database
• Support data and reporting tasks, including report preparation, assistance in data cleaning, extraction, segmentation, and qualification. Additionally, identify and analyse market needs, and provide regular reports on customer insights, campaign performance, and case resolutions to internal stakeholders, ensuring business retention and growth
• Provide support for campaign activities, which includes managing guest RSVPs, consolidating guest data, overseeing actual-day campaign registration, and other duties as assigned
• Pre-qualify all campaign leads for the Porsche Consultants
• Perform all other adhoc duties and projects as assigned
  
  

• At least 2 years of working experience preferably in a customer service role
• Excellent verbal, written and interpersonal communication skills and telephone etiquette
• Proficient in Microsoft Office applications
• Ability to perform rotating shift work including public holiday and weekend shifts

• Seniority level Entry level

• Employment type Contract

• Job function Customer Service
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Porsche Asia Pacific Pte Ltd by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job Type

Full Time; Permanent

Pre-Arrival/Departure/Transit:

∙ Review passenger manifests and flight information.

∙ Prepare necessary documents and materials.

Meet & Greet Services:

∙ Greet passengers at designated meeting points (arrival/departure gates).

∙ Escort passengers through airport procedures (immigration, customs, baggage claim).

∙ Assist with luggage handling and transportation.

∙ Provide assistance with mobility aids (e.g., wheelchairs, buggies).

∙ Help passengers complete airport forms and documentation.

∙ Address and resolve passenger queries and concerns.

Communication:

∙ Liaise with airline staff and airport authorities.

∙ Update the Shift Controller of any flight updates, delays, or cancellations.

Safety and Security:

∙ Ensure passenger safety and adhere to airport security protocols.

Other Responsibilities:

∙ Maintain accurate records and reports.

∙ Participate in training and development programs.

∙ Uphold company standards and values.

Excellent communication and interpersonal skills.

Ability to work effectively in a fast-paced environment.

Strong problem-solving and adaptability skills.

Familiarity with airport procedures and layout.

Physical ability to stand, walk, and lift items as required.

If you are customer-oriented and thrive in dynamic environments, we’d love to have you on our team!

• Basic: $2,000-2,500/month
• Shift allowance : $40/month
• Sign-on Bonus : 5,000 (Paid in two tranches)
• AWS + Variable Bonus + Salary Increments
• Uniform Provided
• Transport Provided After MRT Operating Hours
• 12 Days Annual Leave

• 6-day workweek, 44 hours/week
• Rotating Shifts (24/7 operations):
  Morning | Afternoon | Night
  Shift hours based on flight schedules

• Be well-versed in the lounge's food and beverage offerings, with emphasis on the Singapore Hawker Fair menu.
• Understand and communicate information on allergens and dietary restrictions to guests accurately.
• Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion.
• Set up service stations, dining tables, and event carts according to established standards.
• Greet and escort guests using appropriate service verbatims, take guest orders, serve, and present dishes professionally and promptly.
• Maintain cleanliness and service flow between courses.
• Complete daily reports, shift handovers, and assist with inventory checks.
• Comply with PDPA (Personal Data Protection Act) and APD (Airport Pass Directive) protocols during all interactions.

• Able to commit to a 6 day work week on rotating shifts (24/7), including weekends and Public Holidays
• Good command of English
• Team-oriented with a strong service mindset.
• Excellent interpersonal and communication skills.
• Prior experience in food and beverage or hospitality will be an advantage.

You play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers upon their arrival and ensuring a smooth departure process. You may also be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport. Besides being responsible for buffet table presentations, you also handle meet/greet services at the reception area and perform basic computerized transactions.

Pleasant with a cheerful disposition and good interpersonal skills

• Dynamic individual with service aptitude and willingness to go the extra mile

• Proficient in English and a second language for effective communication with international passengers

**Up to $5000 joining Bonus

-Terms and condition applies

Please click on the link below to apply with us directly:

As a Customer Service Agent in the Lounge, you will play a key role in delivering an exceptional guest experience by providing high-quality food and beverage service in a refined lounge setting. You will be responsible for ensuring smooth service flow, upholding hygiene and service standards, and maintaining a high level of customer satisfaction throughout the guest journey.

Menu Appreciation

• Be well-versed in the lounge's food and beverage offerings, with emphasis on the Singapore Hawker Fair menu.
• Understand and communicate information on allergens and dietary restrictions to guests accurately.

Mis-en-place

• Prepare and polish glassware, silverware, and crockery to ensure readiness for service.
• Set up service stations, dining tables, and event carts according to established standards.

Sequence of Service

• Greet and escort guests using appropriate service verbatims.
• Take guest orders, serve, and present dishes professionally and promptly.
• Maintain cleanliness and service flow between courses.
• Clear and reset tables efficiently.
• Assist with runner duties when required.

Lounge Operations & System Use

• Accurately enter orders into the lounge system.
• Complete daily reports, shift handovers, and assist with inventory checks.
• Uphold safety, housekeeping, and hygiene standards at all times.

Guest Experience & Support

• Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion.
• Ensure all guest feedback or incidents are reported and followed up in a timely manner.
• Comply with PDPA (Personal Data Protection Act) and APD (Airport Pass Directive) protocols during all interactions.

Key Requirements

• Able to commit to a 6 day work week on rotating shifts, including weekends and Public Holidays.
• Good command of English, both written and spoken.
• Neat and well-groomed appearance with a professional demeanor.
• Team-oriented with a strong service mindset.
• Excellent interpersonal and communication skills.
• Prior experience in food and beverage or hospitality will be an advantage.

Clarice Lim (R1656152) | Anchor Search Group Pte Ltd (17C8528)

Our client is a global leader in gateway services, who is seeking to recruit a Airline Customer Service Agent. This position is based in Singapore.

Airline Customer Service Agent

Responsibilities

You play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers upon their arrival and ensuring a smooth departure process. You may also be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport. Besides being responsible for buffet table presentations, you also handle meet/greet services at the reception area and perform basic computerized transactions.

Requirements

· Pleasant with a cheerful disposition and good interpersonal skills

· Dynamic individual with service aptitude and willingness to go the extra mile

· Proficient in English and a second language for effective communication with international passengers

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.