886 Customer Service Agent jobs in Singapore

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. "In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself." With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond - to be the brand for those who follow their dreams.

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to conceive new customer-centric experiences, integrating digital solutions and transforming brand experiences in Singapore from 2023 onwards.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Customer Experience Specialist (Interaction Centre)

Porsche Singapore Pte. Ltd.

Porsche Singapore is offering a vacancy as Customer Experience Specialist within its Marketing team.

The Customer Experience Specialist is responsible for delivering a professional, prompt and best-in-class service experience to customers across various communication channels. This role aims to create excitement and build trust, ultimately achieving the overall targeted customer satisfaction.

• Handle customer interactions by processing, coordinating, and following up on requests and queries across different channels (including online chat, social media, inbound and outbound calls, and emails), ensuring satisfaction through proactive follow-ups
• Investigate complex cases or complaints submitted by customers and provide resolutions to the cases/complaints, including working with various stakeholders and crafting replies
• Log all queries and requests accordingly into the Porsche inhouse system and update the status and resolution on a timely basis.
• Ensure secure handling of IT systems and maintenance of customer records in the Customer Relationship Management database
• Support data and reporting tasks, including report preparation, assistance in data cleaning, extraction, segmentation, and qualification. Additionally, identify and analyse market needs, and provide regular reports on customer insights, campaign performance, and case resolutions to internal stakeholders, ensuring business retention and growth
• Provide support for campaign activities, which includes managing guest RSVPs, consolidating guest data, overseeing actual-day campaign registration, and other duties as assigned
• Pre-qualify all campaign leads for the Porsche Consultants
• Perform all other adhoc duties and projects as assigned
  
  

• At least 2 years of working experience preferably in a customer service role
• Excellent verbal, written and interpersonal communication skills and telephone etiquette
• Proficient in Microsoft Office applications
• Ability to perform rotating shift work including public holiday and weekend shifts

Job Type

Full Time; Permanent

Pre-Arrival/Departure/Transit:

∙ Review passenger manifests and flight information.

∙ Prepare necessary documents and materials.

Meet & Greet Services:

∙ Greet passengers at designated meeting points (arrival/departure gates).

∙ Escort passengers through airport procedures (immigration, customs, baggage claim).

∙ Assist with luggage handling and transportation.

∙ Provide assistance with mobility aids (e.g., wheelchairs, buggies).

∙ Help passengers complete airport forms and documentation.

∙ Address and resolve passenger queries and concerns.

Communication:

∙ Liaise with airline staff and airport authorities.

∙ Update the Shift Controller of any flight updates, delays, or cancellations.

Safety and Security:

∙ Ensure passenger safety and adhere to airport security protocols.

Other Responsibilities:

∙ Maintain accurate records and reports.

∙ Participate in training and development programs.

∙ Uphold company standards and values.

Excellent communication and interpersonal skills.

Ability to work effectively in a fast-paced environment.

Strong problem-solving and adaptability skills.

Familiarity with airport procedures and layout.

Physical ability to stand, walk, and lift items as required.

If you are customer-oriented and thrive in dynamic environments, we’d love to have you on our team!

Your Opportunity to Shine

As a Customer Service Agent, you'll be the friendly face passengers and crew rely on throughout their journey at our Jet Aviation FBO. From arrival to departure, you'll be the go-to person for service requests, questions, feedback, and everything in between — ensuring every experience is smooth, welcoming, and professional.

If you're ready to be part of a team that keeps things running smoothly on the ground, we'd love to hear from you

What You'll Be Doing as a Customer Service Agent:

• Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner – make the customer feel at home
• Increase customer satisfaction by understanding their needs and by responding to inquiries and complaints promptly, fairly and efficiently
• Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships
• Recommend and implement programs to support customer needs
• Attend to handling requests, carry out pre-flight and post-flight administrative tasks and assist flight crews and customers with various service requirements
• Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
• Identify and report potential hazards and near misses as well as occurrences as required by the reporting system

What You'll Bring to the Team:

• A High School Diploma, GED, or equivalent qualification
• A valid Class 3 driver's license and confidence behind the wheel
• Strong English skills (B2 level or equivalent) to communicate clearly and professionally
• Great people skills — friendly, courteous, and customer-focused
• Flexibility to work shifts and adapt to a dynamic schedule
• A calm, can-do attitude under pressure and in fast-paced situations
• Previous experience in aviation or hospitality is a big plus — but not a must
• A team-first mindset with a passion for delivering excellent service
• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Why Jet?

• Attractive salary along with a full suite of employee benefits
• Grow your career in a fast-paced, multinational work environment
• A collaborative team that fosters creativity and proactive problem-solving

Customer Service Agent (Changi Airport Lounge)

• 6 days work week, rotating shift (morning, noon and night shift)
• Basic $2,000 - $,600 + Shift allowance Avg 300- 500 + Overtime Pay

Benefits:

• Eligible for AWS and Performance Bonus (average 2-3 months)
• Joining Bonus of 5k
• Staff transport will be provided for candidates working beyond midnight

Job Responsibilities:

Play a key role in delivering an exceptional guest experience by providing high-quality food and beverage service in a refined lounge setting. You will be responsible for ensuring smooth service flow, upholding hygiene and service standards, and maintaining a high level of customer satisfaction throughout the guest journey.

Job Types: Full-time, Permanent

Pay: 2, 3,000.00 per month

Work Location: In person

Job Overview:

We are looking for a dedicated Customer Service Agent to handle inbound and outbound calls related to car park issues, as well as other services such as waste management and public cleaning. The ideal candidate should be an active listener with excellent problem-solving skills, able to maintain professionalism while assisting customers, especially in high-pressure situations.

Key Responsibilities:

· Handle inbound and outbound calls related to car park issues and other services.

· Provide calm and professional support to drivers, even in challenging situations.

· Log customer inquiries, issues, and resolutions accurately in the system.

· Coordinate with internal teams to resolve parking or facility-related concerns efficiently.

· Assist with inquiries related to other company services.

· Adhere to company policies and procedures while delivering high-quality customer service.

Requirements:

· Experience in customer service or call centre operations is preferred.

· Strong verbal communication skills in English (additional languages are a plus).

· Ability to remain calm and professional when handling upset or frustrated customers.

· Active listening skills and a problem-solving mindset.

· Basic computer skills for logging calls and navigating customer service software.

· Willingness to work in a fast-paced environment with rotational shifts if required.

Job Type: Full-time

Pay: From $1,800.00 per month

Benefits:

• Flexible schedule
• Health insurance

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Passionate and customer-focused individuals are welcome to join our team as Passenger Service Officers at Changi Airport In this role, you will be responsible for delivering exceptional service to passengers from check-in through departure.

Airport Customer Service | Up to $3,300 + Bonuses | $,000 Joining Bonus | Changi

Be the face of world-class service at Changi Airport

Up to 3,300 Monthly (Basic + Allowances + OT Paid)

5,000 Joining Bonus + AWS + up to 3 Months Variable Bonus

Training Provided | Career Growth in Aviation Industry

Location: Changi Airport

6 Days Work Week | Rotating Shifts

Your Role:

• Greet and assist passengers during check-in and boarding

• Ensure smooth and seamless departure experiences

• Provide support to travelers with special needs

• Deliver excellent service in premium airport lounges

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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Gisalle Lim

Registration Number: R

AlwaysHired Pte Ltd

EA Licence No: 24C2293

• Minimum GCE 'N' Level or 1 year of credit control/collection experience
• Excellent communication and interpersonal skills Goal-oriented
• Be Self- driven and prepared to take on new Challenges
• Have Initiative patient and mature in thinking
• Meticulous and analytical
• Be able to work under tight timelines and pressure
• Be Proficient in MS office
• Singaporean

You play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers upon their arrival and ensuring a smooth departure process. You may also be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport. Besides being responsible for buffet table presentations, you also handle meet/greet services at the reception area and perform basic computerized transactions.

Pleasant with a cheerful disposition and good interpersonal skills

• Dynamic individual with service aptitude and willingness to go the extra mile

• Proficient in English and a second language for effective communication with international passengers

**Up to $5000 joining Bonus

-Terms and condition applies