1,606 Help Desk Agent jobs in Singapore

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Requirement

1. Min 1 year End user support experience, Desktop or Technical Service Desk.
2. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Working Hour: Rotating 12-hour Day or Night shift.

KEY RESPONSIBILITIES

1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

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Ashwani - R. No: R
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Helius Technologies Pte Ltd (Licence No: 11C3373)

Service Desk & Infrastructure Engineer (with systems & firewall experience)

Working Hours: 9:00 AM – 6:00 PM, Monday to Friday (5-days workweek)

Location: Roaming based on request. (Singapore)

Salary: $2,600 - $5,000 per month

Probation Period: 6 months (can be shortened based on performance)

Core Responsibilities

• Provide Tier 1–2 support via service desk for hardware, software, and networking issues
• Install, configure, and manage servers (Windows Server, Active Directory, DNS, etc.)
• Maintain and monitor firewall configurations (e.g., Fortinet, Cisco ASA, Palo Alto)
• Support backup and disaster recovery systems
• Implement system patches, upgrades, and security policies
• Manage user permissions, access controls, and MFA systems
• Document incidents, changes, and infrastructure procedures
• Assist in infrastructure projects (on-premises or cloud migrations, etc.)

Required Skills

1. Windows Server administration (AD, DHCP, DNS, Group Policy)
2. Experience with firewalls (configuration, troubleshooting, policies)
3. Knowledge of networking protocols (TCP/IP, VPNs, VLANs)
4. Virtualization platforms (VMware, Hyper-V)
5. Backup and recovery tools (Veeam, Acronis, etc.)
6. Endpoint protection and patching tools
7. ITIL practices and ticketing systems (ServiceNow, Jira, etc.)
8. Strong troubleshooting skills for both hardware and software issues.
9. Basic knowledge of Windows and macOS environments, as well as common business applications.
10. Good communication skills, especially able to support Chinese-speaking clients or users.
11. Ability to work independently and as part of a team.
12. Require to travel to different client sites to deliver technical support and services. (Depends on tickets)

Certifications (Nice to Have)

1. CompTIA Network+ / Security+
2. Microsoft Certified: Azure Fundamentals or similar
3. Cisco CCNA (especially for firewall/networking-heavy roles)
4. Fortinet NSE certifications
5. ITIL Foundation

EA Personnel Name: Jack

EA Personnel No: R

EA License No: 16C8004

Brief Job Description Position Summary

The 1st level remote support is required to provide 1st level troubleshooting to users’ queries/incidents received (regardless of source in a professional and timely manner)

Key Responsibilities & Results

1 Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly

2 Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions

3 Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level

4 Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5 Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature

6 Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Requirements

- Minimum Education: NITED

- Minimum 6 Months IT support exp

Join to apply for the Service Desk Analyst role at Michael Page .

Benefits include:

• Cross-Functional Collaboration Opportunities
• Potential Career Growth and Development

About Our Client

The hiring organisation is a medium-sized insurance provider known for leveraging technology to deliver innovative solutions. Their technology department focuses on providing robust and efficient IT support to ensure seamless operations.

Job Description

• Respond promptly to IT support requests from internal users via phone, email, or ticketing system.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Escalate unresolved issues to the appropriate teams when necessary.
• Maintain detailed records of user interactions and resolutions in the ticketing system.
• Provide guidance and advice to users on best practices and IT policies.
• Support the setup, configuration, and maintenance of end-user devices and applications.
• Assist in creating and updating technical documentation for internal use.
• Contribute to continuous improvement initiatives within the technology department.

The Successful Applicant

A successful Service Desk Analyst should have:

• A strong understanding of IT systems, including hardware, software, and networks.
• Experience working in a customer-focused IT support role, ideally within the insurance industry or similar sectors.
• Familiarity with IT ticketing systems and troubleshooting tools.
• Excellent communication and interpersonal skills.
• A proactive approach to problem-solving and the ability to work independently.
• A commitment to delivering high-quality support and user satisfaction.

What's on Offer

• Temporary position offering valuable experience within the insurance technology sector.
• Opportunity to work with a supportive and professional team.
• Gain exposure to innovative IT systems and processes.

If you are a motivated Service Desk Analyst looking to enhance your skills within the insurance industry, we encourage you to apply today!

Contact: Meenal Sharma (Lic No: R / EA no: 18C9065)

Quote job ref: JN-

Michael Page International Pte Limited, company number N, operates under EA Licence Numbers 18S9099 and 18C9065.

• Industries IT Services and IT Consulting, Computer and Network Security, Software Development

Service Desk Engineer

As a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for providing support (remotely or onsite) on company supported computer software, applications, and platforms.

Whats on offer :

• Job Type: Contract
• Duration: 1 year (highly renewable)
• Location: Singapore, Central
• End-user Environment
• Requires Shiftwork (There are 3 shifts : Morning (normal hours), Afternoon-to-Night, Night-to-Morning.)
• Shifts will be rotated monthly, including working on weekends and public holidays, according to the team's scheduled roster
  Except for the Morning shift, a shift allowance will be paid for the other 2 shifts

Key Responsibilities:

• Serve as the first point of contact for users experiencing technical issues via different support channels (phone, email, Self-Service Portal, Tech Concierge Desk).
• Diagnose, troubleshoot, and resolve hardware, software, and network issues efficiently.
• Log incidents and requests accurately in the service management tool, categorizing and prioritizing them based on urgency and documenting with event timeline.
• Escalate unresolved issues to relevant next level support team (L2/L3)
• Ensure effective management of all incident priorities including Major Incidents, Priority 1,2,3 and 4 and service requests through various communication channels, including phone, email, and in-person interactions at the concierge desk .
• Act as an Incident Manager and drive end-to-end Major Incident and Priority 1 incident management process
• Monitor ticket, email, chat, phone queues and agent performance to ensure adherence to service level agreements (SLAs) and quality standards
• Handle user account lifecycle management (Joiner, Mover & Leaver), access provisioning in accordance with company IT security policies.
• Perform regular out of office hours on call duties as per operational needs
• Oversee DSAT feedbacks and take corrective action
• Handle account provisioning across various system platforms (Active Directory, GSuite email account, Windows, Linux etc) for staff and generic accounts such as service accounts, admin account or FTP.
• Oversee daily cessation activities and evaluate any potential issues to ensure compliance with audit requirements.
• Provide reports upon stakeholder requests to list the active users or users associated with a specific application.
• Manage and process IT service requests, assist in projects including user profiling setup, software installation, and system configuration
• Assist in DWS (Digital Workplace Services) BAU tasks and projects such as but not limited to the following:

o OS imaging, deployment, upgrade, and tracking (Windows and Mac)

o Endpoint device management

o Hardware refresh

• Maintain up-to-date knowledge base articles for common issues, troubleshooting steps, and SOPs used by the Service Desk team
• Collaborate with cross-functional teams (Product Managers, Engineering, Architects, etc.), and business stakeholders and ensure proper escalation to improve service delivery and user experience.
• Communicate effectively with end-users, keeping them informed of the status of incidents and requests.
  Monitor alerts triggered from servers, databases, or systems and inform the respective teams for necessary actions.

Required Qualifications:

• Degree/Diploma in Computer Science, Information Technology, or related field
• A minimum of 3 years of experience in a 24X7 service desk or technical support role
• Proven work experience in an IT support function such as a Service Desk Agent, Desktop Support Engineer, or other similar roles
• Working knowledge and experience on ITSM ticketing tools (ServiceNow, etc.)
• Working knowledge and experience on computer hardware, OS, software, and applications both in Windows and Mac environments.
• Comfortable in supporting users over the phone, onsite, or remotely using remote access tools such as Teamviewer
• Possess an ITIL v3 and above Foundation certification is an advantage

Role : Service Desk Engineer - L1

Job Type : 1 Year Renewable Contract

Job Summary:

We are seeking a skilled and proactive Service Desk Engineer - L1 to manage and support the day-to-day IT infrastructure and systems of our organization. The ideal candidate will ensure the stability, integrity, and efficient operation of the IT environment.

Key Responsibilities:

• Excellent communication skills
• Interpersonal skills, active listening
• 1 year of previous Service desk or equivalent experience
• Attend to Phone, Email and any other online queries where applicable
• Excellent organisational skills
• Managing incidents including business expectations and communication
• Strong knowledge of Microsoft based operating systems, MS Outlook and MS Office
• ITIL Knowledge will be a plus
• Comply to process and procedures
• Administrative tasks

Candidate Requirements:

• Minimum a diploma in Information Technology or equivalent
• Minimum 1 year of relevant working and technical IT experience
• Pleasant disposition and good social etiquette with good spoken and written English
• Good telephony and problem solving / troubleshooting skills
• Process Driven
• Able to liaise with Customer for daily operations

Location: Bendemeer

Remuneration: Up to $3,000 with allowances

Contract: 3-month contract (extendable based on performance)

Job Responsibilities:

• Attend to incoming calls related to the client's project
• Follow basic troubleshooting guides provided
• Log, categorize, and close tickets according to standard SOP
• Provide first-level support and escalate issues as necessary
• Maintain clear and professional communication with users

Qualifications & Experience:

• NITEC, Diploma, or equivalent in Information Technology or related field
• 1 year relevant experience in a similar scope preferred
• Strong verbal communication and interpersonal skills
• Able to follow SOPs accurately
• Prior experience in a helpdesk / call center environment is a plus.

Only shortlisted candidates will be notified.

Harineshwari Lakxmi | EA Personnel Reg No: R

APBA TG Human Resource Pte Ltd | EA License: 14C7275

Position Summary

The 1st level remote support is required to provide 1st level troubleshooting to users' queries/incidents received (regardless of source in a professional and timely manner)

Key Responsibilities & Results

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions

Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature

Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Requirements

• Minimum Education: Diploma in IT-related fields

• Minimum 1-year End-User Support Experience, Desktop or Technical Service Desk.

• Customer Service Experience in a non-tech call center environment will not be considered.

Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support.

Job Overview

As a Desktop Support Engineer, your primary responsibility is to provide IT support to hospital staff whenever end users encounter any IT-related issues.

Responsibilities:

• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service requests related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involved in client platform implementation/upgrade project.
• Manage client platform implementation/upgrade project.
• Perform research/evaluation of client platform tools.
• Provide systems related technical advice to customers or project team.
• Manage client platform management systems.
• Manage systems changes through change request process & provide status reports to the relevant parties.
• Perform client platform related presales tasks.
• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Ensure service level meets requirement. Propose and implement action plans when required.
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Requirements:

• Good command in English to liaise with different entities
• Candidate must possess at least NITEC/Higher NITEC and above
• IT savvy / Basic Understanding of IT
• Comfortable working in healthcare environment
• Comfortable take MMR & TDAP Vaccine  (Claimable)

Details:

• Entry Level, No Experience Required
• On Job Training Provided

Contract type :

• 1 month