1,492 Customer Relationship Executive jobs in Singapore

Responsibilities:

• Understand customers' needs and provide 1st call resolutions. Solicit customer feedback, identify problem trends and recommend improvement actions.

• Handle inbound enquiries from customers on banking products and services within SLA.

• Include fulfilling OMNI channel work place to include other CS comms such as email, social media, service recovery due to exigencies events (if any).

• Ensure all calls are handled within the agreed Service Quality such as Product knowledge and service delivery.

• Process waivers within the SLA.

• Compliance and regulatory

Requirements:

• Diploma in a related field preferably (Banking, Business, Finance and related fields) with less than 3 years of Contact Centre experience preferred.

• Strong analytical and implementation skills, demonstrated ability to effectively manage multiple tasks and drive change across a complex organization and multiple stakeholders.

• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.

• Ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situations

Please note only shortlisted candidates will be notified.

Customer Relationship ExecutiveCustomer Relationship Executive

Hua Cheng Education Centre Eastpoint Mall

Job Scope

• Assist the day-to-day customer - services & admin activities of the centre such as : Coordinating and facilitating classes for the centre / s.
• Centre operations
• Handle walk-ins and telephone enquiries
• Provide course consultation to prospective customers
• Handle and resolve feedback and complaints
• Liaise with customers & teachers pertaining to parents' feedbacks / students' progress
• Handle admin duties such as : daily collections, preparation of materials for classes
• Data-entry and maintaining Student Management System
• Processing of new student's enrolment Requirements
• 1 - 2 year(s) of working experience in the related field is required for this position preferred although not a must.
• Effective planning & able to multi-tasks.
• Good interpersonal skills
• Effectively bilingual ( English & Chinese speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents' feedbacks / students' progress.)

Job Scope

• Provide course consultation to prospective customers
• Attend to walk-ins and telephone enquiries
• Process and administer new student's enrolment
• Assist the day-to-day customer - services & admin activities of the centre such as: Coordinating and facilitating classes for the centre/s.
• Centre operations
• Handle and resolve feedback and complaints
• Liaise with customers & teachers pertaining to parents' feedbacks / students' progress
• Handle admin duties such as: daily collections, preparation of materials for classes
• Data-entry and maintaining Student Management System & CRM
• Work with Marketing team on A&P plans

Requirements

• Candidate must possess at least a Diploma / Bachelor's Degree / Professional Degree (In the field of Business Studies / Marketing / Business Administration / Mass Communications)
• At least 1 - 2 year(s) of working experience in the related field is required for this position.
• Effective planning & able to multi-tasks.
• Good interpersonal skills
• Effectively bilingual (English & Chinese speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents' feedbacks / students' progress.)
• Proficient in MS office applications
• Able to work on weekends & two weekday evenings that in line with centre's operating hours

Branch Locations (Travelling required between these locations)

• Thomson
• Punggol
• Sengkang

We regret that only shortlisted applicants will be notified.

• Understand customers' needs and provide 1st call resolutions. Solicit customer feedback, identify problem trends and recommend improvement actions.
• Handle inbound enquiries from customers on banking products and services within SLA.
• Include fulfilling OMNI channel work place to include other CS comms such as email, social media, service recovery due to exigencies events (if any).
• Ensure all calls are handled within the agreed Service Quality such as Product knowledge and service delivery.
• Process waivers within the SLA.
• Compliance and regulatory

• Diploma in a related field preferably (Banking, Business, Finance and related fields) with less than 3 years of Contact Centre experience preferred.
• Strong analytical and implementation skills, demonstrated ability to effectively manage multiple tasks and drive change across a complex organization and multiple stakeholders.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.
• Ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situations

Customer Relationship Executive
Location:
Hua Cheng Education Centre, Eastpoint Mall
Job Scope
Assist with the day-to-day customer service and administrative activities of the centre, including coordinating and facilitating classes.
Manage centre operations.
Handle walk-in and telephone enquiries.
Provide course consultation to prospective customers.
Handle and resolve feedback and complaints.
Liaise with customers and teachers regarding parents' feedback and students' progress.
Perform administrative duties such as daily collections and preparing materials for classes.
Maintain student data entry and management in the Student Management System.
Process new student enrollments.
Require 1-2 years of relevant work experience (preferred but not mandatory).
Effective planning skills and ability to multitask.
Good interpersonal skills.
Proficiency in both English and Chinese (spoken) is required to communicate with English and Chinese-speaking customers and teachers regarding feedback and student progress.
#J-18808-Ljbffr

Job Scope

• Provide course consultation to prospective customers
• Attend to walk-ins and telephone enquiries
• Process and administer new student’s enrolment
• Assist the day-to-day customer - services & admin activities of the centre such as: Coordinating and facilitating classes for the centre/s.
• Centre operations
• Handle and resolve feedback and complaints
• Liaise with customers & teachers pertaining to parents’ feedbacks / students' progress
• Handle admin duties such as: daily collections, preparation of materials for classes
• Data-entry and maintaining Student Management System & CRM
• Work with Marketing team on A&P plans

Requirements

• Candidate must possess at least a Diploma / Bachelor's Degree / Professional Degree (In the field of Business Studies / Marketing / Business Administration / Mass Communications)
• At least 1 - 2 year(s) of working experience in the related field is required for this position.
• Effective planning & able to multi-tasks.
• Good interpersonal skills
• Effectively bilingual (English & Chinese speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents’ feedbacks / students' progress.)
• Proficient in MS office applications
• Able to work on weekends & two weekday evenings that in line with centre's operating hours

Branch Locations (Travelling required between these locations)

• Thomson
• Punggol
• Sengkang

We regret that only shortlisted applicants will be notified.

Customer Relationship ExecutiveCustomer Relationship Executive

Hua Cheng Education Centre Eastpoint Mall

Job Scope

• Assist the day-to-day customer - services & admin activities of the centre such as : Coordinating and facilitating classes for the centre / s.
• Centre operations
• Handle walk-ins and telephone enquiries
• Provide course consultation to prospective customers
• Handle and resolve feedback and complaints
• Liaise with customers & teachers pertaining to parents' feedbacks / students' progress
• Handle admin duties such as : daily collections, preparation of materials for classes
• Data-entry and maintaining Student Management System
• Processing of new student's enrolment Requirements
• 1 - 2 year(s) of working experience in the related field is required for this position preferred although not a must.
• Effective planning & able to multi-tasks.
• Good interpersonal skills
• Effectively bilingual ( English & Chinese speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents' feedbacks / students' progress.)

Looking for warm, driven individuals to help our team coordinate client appointments, follow-ups, and simple admin tasks. Perfect for homemakers, mid-career switchers, or anyone seeking flexible work arrangements.

What We Offer:

• 100% remote work with flexible hours
• Training provided, no prior experience needed
• Supportive team culture with room to grow
• Attractive base pay + commission (up to $6,000/month or more)

Requirements:

• Age 21 and above
• Singaporean / PR
• A-Level, Diploma (full-time), or Degree

We have other roles available — apply now to explore a fit with our team.

Responsibilities:

• Understand customers' needs and provide 1st call resolutions. Solicit customer feedback, identify problem trends and recommend improvement actions.
• Handle inbound enquiries from customers on banking products and services within SLA.
• Include fulfilling OMNI channel work place to include other CS comms such as email, social media, service recovery due to exigencies events (if any).
• Ensure all calls are handled within the agreed Service Quality such as Product knowledge and service delivery.
• Process waivers within the SLA.
• Compliance and regulatory

Requirements:

• Diploma in a related field preferably (Banking, Business, Finance and related fields) with less than 3 years of Contact Centre experience preferred.
• Strong analytical and implementation skills, demonstrated ability to effectively manage multiple tasks and drive change across a complex organization and multiple stakeholders.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.
• Ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situations

Please note only shortlisted candidates will be notified.