3,595 Customer Relationship Manager jobs in Singapore

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A CRM is responsible for building and maintaining strong relationships with clients and customers with a primary focus on supporting Sales in bringing customers into our business and once onboarded, strive to make it effortless for the customers to do business with Colt as well as enhancing customer satisfaction, retention, and loyalty. Customer Relationship Managers ensure customer needs are met and they have a positive and rewarding experience with the organization.

Job Description

Role Responsibilities

• Assist Sales team in sales related admin tasks.
• Prepare standard price quotations to customers, work on internal supporting tools to manage customer data base and services.
• Process orders, changes and churn requests.
• Work closely with internal supporting teams to follow up on order process and service delivery status to update Sales as well Customers.
• Check and verify information by accessing various internal system tools.
• Address billing issues and account receivables by coordinating with the finance team and the customers
• Provide support at sales related customer events.
• Prepare and maintain accurate report
• May need to join customer meeting when necessary.

Skills & Experience

• 3+ years experience in handling customer call/e-mails for complaints and inquiries
• Fluent in English, strong communication skills, both written and verbal and excellent active listening skills
• Experience working in sales support or customer support
• Basic knowledge of IT services
• Working knowledge on Microsoft Office (Excel / Word /PowerPoint)
• Coordination skills, ability to listen and collect information
• Adaptability and a team player

Other Preferences

• Responsible attitude with customer-oriented mind-set
• Experience or knowledge in Telecom industry is a plus
• Business level Mandarin is preferable
• Proactive, independent and with can-do attitude.
• Quick learner

What We Offer You

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most Recently We Have

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages .

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.

Job Segment: Telecom, Telecommunications, Work from Home, Manager, CRM, Technology, Contract, Management

Job Title:

Customer Relationship Manager

About the Role:

We are seeking a skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service via phone, email and web chat.

Key Responsibilities:

• Customer Interactions: Respond promptly and professionally to all customer inquiries, ensuring each interaction is a positive experience.
• Problem-Solving: Analyze and resolve customer complaints in a fair and timely manner.
• Teamwork: Collaborate with colleagues across departments to achieve shared goals and objectives.
• Technical Skills: Proficient in using Microsoft Office, including Excel, Word and Outlook, as well as customer records management software.

Required Skills and Qualifications:

• Excellent interpersonal and communication skills
• Ability to work in a dynamic environment with multiple priorities
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office and customer records management software

What We Offer:

In return for your hard work and dedication, we offer a competitive compensation package, opportunities for professional growth and development, and a collaborative and dynamic work environment.

Join Our Team:

To succeed in this role, you must have a passion for delivering exceptional customer experiences and be committed to providing top-notch service to our customers.

We are seeking a highly skilled Sales Engineer to join our team. In this role, you will be responsible for building and maintaining relationships with existing and potential customers.

• Becoming an expert in our products and services
• Working closely with customers to meet their needs
• Providing pre- and after-sales support
• Executing paperwork and reports in a timely manner

• ITE or Diploma Graduate in Engineering / Mechanical Engineering / Precision Engineering
• At least 2 years of working experience in the related field
• Possess Class 3 Driving License and owns a car
• Singaporean / PR
• Able to speak Chinese (Due to Chinese speaking customers)

• Competitive salary and allowances

Please note that we value diversity and equal opportunities. We welcome applications from qualified candidates who share our vision and values.

Job Title: Customer Service Executive

We are seeking a Customer Service Executive to join our team. This role is ideal for someone who enjoys working with people, has strong communication skills, and thrives in a collaborative environment.

• Key Responsibilities:
• Provide prompt, professional support to customers via phone, email, and in person.
• Manage service enquiries, resolve issues efficiently, and ensure customer satisfaction.
• Translate and localize communication materials between English and Thai when necessary.
• Read, write, and communicate effectively in Thai to support documentation and customer interactions.
• Maintain accurate customer records, reports, and case logs.
• Work closely with cross-functional teams to ensure smooth service operations.
• Assist in developing customer service procedures and feedback loops to improve service delivery.
• Support onboarding and ongoing training for the Thai customer service team.
• Coordinate with management to identify areas for improvement in local service processes.

• Bachelor's Degree: Arts, Communication, or related field.
• Language Proficiency: Proficient in both spoken and written Thai & English.
• Organizational Skills: Strong organizational and time-management skills.
• Customer-Centric Environment: Comfortable working in a fast-paced, customer-centric environment.
• Experience: Experience in customer service, administration, or public communication is a plus.
• Team Player: A team player with a positive attitude and willingness to learn.
• Familiarity: Familiarity with call center or customer engagement tools.
• Data Analysis: Ability to analyze service data and support reporting.

This role offers a unique opportunity to work with a diverse range of customers, develop your skills in customer service, and contribute to the growth and success of our organization.

We offer a dynamic and supportive work environment, opportunities for career development, and a competitive compensation package.

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
A CRM is responsible for building and maintaining strong relationships with clients and customers with a primary focus on supporting Sales in bringing customers into our business and once onboarded, strive to make it effortless for the customers to do business with Colt as well as enhancing customer satisfaction, retention, and loyalty. Customer Relationship Managers ensure customer needs are met and they have a positive and rewarding experience with the organization.
Job Description
Role Responsibilities
Assist Sales team in sales related admin tasks.
Prepare standard price quotations to customers, work on internal supporting tools to manage customer data base and services.
Process orders, changes and churn requests.
Work closely with internal supporting teams to follow up on order process and service delivery status to update Sales as well Customers.
Check and verify information by accessing various internal system tools.
Address billing issues and account receivables by coordinating with the finance team and the customers
Provide support at sales related customer events.
Prepare and maintain accurate report
May need to join customer meeting when necessary.
Skills & Experience
3+ years experience in handling customer call/e-mails for complaints and inquiries
Fluent in English, strong communication skills, both written and verbal and excellent active listening skills
Experience working in sales support or customer support
Basic knowledge of IT services
Working knowledge on Microsoft Office (Excel / Word /PowerPoint)
Coordination skills, ability to listen and collect information
Adaptability and a team player
Other Preferences
Responsible attitude with customer-oriented mind-set
Experience or knowledge in Telecom industry is a plus
Business level Mandarin is preferable
Proactive, independent and with can-do attitude.
Quick learner
What We Offer You
Looking to make a mark?
At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.
Instead, we employ people we trust, who come together across the globe to create intelligent solutions.
Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.
We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.
Diversity and inclusion
Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
Most Recently We Have
Signed the UN Women Empowerment Principles which guide our Gender Action Plan
Trained 60 (and growing) Colties to be Mental Health First Aiders
Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages .
Our benefits support you through all parts of life, for both physical and mental health.
Flexible working hours and the option to work from home.
Extensive induction program with experienced mentors and buddies.
Opportunities for further development and educational opportunities.
Global Family Leave Policy.
Employee Assistance Program.
Internal inclusion & diversity employee networks.
A global network
When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.
Job Segment:
Telecom, Telecommunications, Work from Home, Manager, CRM, Technology, Contract, Management
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Responsibilities:

• Understand customers' needs and provide 1st call resolutions. Solicit customer feedback, identify problem trends and recommend improvement actions.
• Handle inbound enquiries from customers on banking products and services within SLA.
• Include fulfilling OMNI channel work place to include other CS comms such as email, social media, service recovery due to exigencies events (if any).
• Ensure all calls are handled within the agreed Service Quality such as Product knowledge and service delivery.
• Process waivers within the SLA.
• Compliance and regulatory

Requirements:

• Diploma in a related field preferably (Banking, Business, Finance and related fields) with less than 3 years of Contact Centre experience preferred.
• Strong analytical and implementation skills, demonstrated ability to effectively manage multiple tasks and drive change across a complex organization and multiple stakeholders.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.
• Ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situations

Please note only shortlisted candidates will be notified.

Job scope:

• Coordinate execution of import and export related activities.
• Preparation of shipping documents (import/export: B/L, D/O, permit, etc)
• Liaise with internal and external parties to ensure a smooth delivery
• Monitor shipment status and update customers
• Customer-oriented, proactive with good organizational skills
• Ensure proper and timely billing/vendor costing and closing of all job files
• Ad-hoc duties as assigned

Basic requirement:

1. Good communication skills

2. Able to communicate with China agents and customers will add an advantage

3. Pro-active (When making an arrangement) and careful (When doing documentation)

4. Shipping/forwarding background/experience added advantage

5. Candidate with 1 or 2 year shipping documents experience preferred.

6. Able to work in fast-paced environment.

7. Team player as well as independent with little supervision.

We are seeking a reliable, team-oriented and physically fit individual to join our dynamic team:

• Employment type: Permanent
• Position: Customer Service
• Location: Eco-tech @ Sunview Road
• Outpatient Medical & Dental Benefits Provided
• Working Hours: Monday to Friday, Office Hours (9am – 6pm)
• Salary Package: Up to $3,000 + Bonus

Job Responsibilities:

• Support the sales team and handle daily customer enquiries.
• Support project management, documentation, and routine administration tasks.
• Communicate and coordinate with forwarders and suppliers for efficient execution of shipments.
• Efficiently process customer orders and inquiries, verify order details for accuracy.
• Provide order confirmations and communicate with customers to resolve order discrepancies.
• Ensure all billings are done incompliance to payment terms and conditions.
• Collaborate with sales and warehouse team members to ensure order fulfillment.
• Manage filling, document preparation, scheduling and handle incoming calls.
Other ad-hoc administrative tasks may be assigned

Job Requirements:

• Minimum ‘O’ Level or equivalent.
• Proficient in Microsoft Office.
• Experience or knowledge of administration or customer service is an advantage
• Shipping and forwarding experience will be preferred.
Good team player with a responsible attitude

Ready to apply? interested applicants, please submit your resume by clicking the APPLY button.

Responsibilities:

• Manage customer's requests and queries
• Handle clients' phone calls, emails, and correspondence
• Retrieve and assist Customer documents
• Assist in planning and organizing Customer Care
• Maintain filing systems, document organization, and general office administration as needed
• Handle information with utmost confidentiality and professionalism
• Streamline customer process
• Manage monthly KPI of cases
• Every Monday to Friday, 9am to 6pm

Benefits & Perks:

• Opportunities for career growth and personal development
• A supportive and collaborative work environment
• Monthly salary + AWS/Bonus
• Starting Salary of $2,000

Qualifications:

• Strong customer communication skills
• English and second language
• Proficient in Microsoft Office (Word, Excel, Outlook)