255 Customer Relationship Manager jobs in Singapore

Key Responsibilities

• Develop and Execute Strategies: Create and implement both sales and marketing plans to promote products/services and achieve business objectives.
• Lead Generation and Conversion: Identify potential customers, generate leads, and follow up on them to convert them into sales opportunities.
• Content and Material Creation: Assist in creating marketing materials, sales proposals, and digital/print advertisements.
• Market Research and Analysis: Conduct market research, analyze consumer behavior and market trends, and monitor competitors' activities.
• Performance Tracking: Track and analyze key performance indicators (KPIs) for marketing and sales activities, and prepare reports on these metrics.
• Customer Relationship Management: Develop and maintain relationships with clients, and manage customer service inquiries or issues.
• Collaboration: Work closely with sales and marketing teams to ensure strategies are aligned and to coordinate promotional events.
• Social Media Management: Manage social media accounts and online presence to increase brand awareness.

Key Skills & Qualifications

• Communication: Excellent written and verbal communication skills for presenting ideas and interacting with clients and colleagues.
• Analytical Skills: Strong ability to analyze market data, sales metrics, and consumer behavior.
• Technical Skills: Experience with Customer Relationship Management (CRM) software like Salesforce or HubSpot.
• Organizational Skills: Ability to manage multiple tasks, maintain accurate records, and meet deadlines.
• Teamwork: Ability to work effectively in a collaborative team environment.
• Problem-Solving: Good problem-solving skills to address customer issues and find solutions.
• Customer Service: Strong customer service skills to build and maintain client relationships.

Overview

We are looking for a motivated Customer Relationship Manager to nurture and grow long-term partnerships. You will serve as a trusted advisor, ensuring clients feel supported while identifying opportunities to expand engagement.

Key Responsibilities

• Act as the main contact for assigned clients, ensuring prompt communication
• Build and maintain strong relationships to drive client satisfaction
• Understand client needs and work with internal teams to deliver solutions
• Monitor account performance and provide regular updates
• Identify upselling and cross-selling opportunities

Requirements

• Local Polytechnic Diploma/Degree in Business, Marketing or related field
• Excellent communication and problem-solving skills
• Strong organisational skills and attention to detail
• Ability to manage multiple accounts effectively

What's in it for you?

• Professional development and structured career growth
• Opportunities to build a strong professional network
• Supportive team environment with mentorship
• Exposure to diverse projects and client industries

EarlyAfter – Singapore

About Us:

At EarlyAfter mornings begin with handcrafted coffee and evenings unwind beautifully with cocktails and conversations. We're a lifestyle café-bar built around the idea of genuine connection — between people, flavours, and experiences.

As we grow, we're looking for a Customer Relationship Manager who embodies our hospitality philosophy. Someone warm, organized, and proactive in building long-term relationships with our guests and partners.

Position Overview:

The CRM plays a key role in creating memorable guest experiences, maintaining client relationships, and supporting community engagement. You'll manage customer feedback, reservations, partnerships, and loyalty programmes to strengthen EarlyAfter's reputation for thoughtful service.

Key Responsibilities:

• Oversee daily customer communication across all channels (in-person, social, and digital)
• Manage reservations, private event inquiries, and corporate partnerships
• Collect, organize, and analyze customer feedback to improve service quality
• Work with the marketing team to plan customer engagement campaigns and loyalty programmes
• Coordinate special occasions (e.g., birthdays, corporate events, collaborations)
• Maintain a CRM database to track guest preferences and visit patterns
• Support front-of-house operations during peak hours to ensure smooth service

Requirements:

• Experienced in Hospitality, Business, Marketing, or related field
• 2–4 years of experience in customer service, hospitality, or F&B management
• Excellent communication, interpersonal, and problem-solving skills
• Professional, polished, and confident in handling guest relations
• Strong organizational and multitasking abilities
• Familiarity with reservation or CRM systems
• A genuine passion for hospitality and building connections

What We Offer:

Competitive salary and growth opportunities within a lifestyle-driven group

Dynamic work environment blending café culture and cocktail service

Staff perks

Opportunity to be part of an evolving brand where people and experiences matter

Our team is seeking an exceptional Customer Relationship Manager to maintain a well-organized and up-to-date customer database. This role involves ensuring high standards of customer care by addressing concerns promptly and adapting to changes in customer needs or circumstances.

• Maintain accurate and comprehensive customer records, including essential contact information and other relevant details.


• Develop and implement effective strategies to enhance customer satisfaction and retention rates.


• Collaborate with colleagues to identify and address customer needs, providing timely and personalized support.


• Stay updated on industry trends and best practices to continually improve customer service quality.

• Exceptional communication and interpersonal skills.


• Strong organizational and time management abilities.


• Ability to work independently and as part of a team.


• Proven track record of delivering excellent customer service results.

This role offers a competitive salary, opportunities for professional growth and development, and a dynamic work environment that values innovation and teamwork.

Key Responsibilities
Develop and Execute Strategies:
Create and implement both sales and marketing plans to promote products/services and achieve business objectives.
Lead Generation and Conversion:
Identify potential customers, generate leads, and follow up on them to convert them into sales opportunities.
Content and Material Creation:
Assist in creating marketing materials, sales proposals, and digital/print advertisements.
Market Research and Analysis:
Conduct market research, analyze consumer behavior and market trends, and monitor competitors' activities.
Performance Tracking:
Track and analyze key performance indicators (KPIs) for marketing and sales activities, and prepare reports on these metrics.
Customer Relationship Management:
Develop and maintain relationships with clients, and manage customer service inquiries or issues.
Collaboration:
Work closely with sales and marketing teams to ensure strategies are aligned and to coordinate promotional events.
Social Media Management:
Manage social media accounts and online presence to increase brand awareness.
Key Skills & Qualifications
Communication:
Excellent written and verbal communication skills for presenting ideas and interacting with clients and colleagues.
Analytical Skills:
Strong ability to analyze market data, sales metrics, and consumer behavior.
Technical Skills:
Experience with Customer Relationship Management (CRM) software like Salesforce or HubSpot.
Organizational Skills:
Ability to manage multiple tasks, maintain accurate records, and meet deadlines.
Teamwork:
Ability to work effectively in a collaborative team environment.
Problem-Solving:
Good problem-solving skills to address customer issues and find solutions.
Customer Service:
Strong customer service skills to build and maintain client relationships.
#J-18808-Ljbffr

Overview
We are seeking a passionate and customer-focused individual to join our team as a Customer Relationship Manager. Located in the heart of the city near Chinatown, we welcome a diverse mix of regular patrons and international tourists.
Responsibilities
Build and manage strong customer relationships, ensuring service standards are met for both regular and new customers.
Serve as the key liaison for Japanese-speaking customers (approx. 30% of our client base) and international tourists, requiring effective communication in Japanese, English, and other common languages.
Resolve customer concerns and feedback promptly, ensuring high levels of satisfaction and retention.
Coordinate with internal teams to improve customer service processes and operational efficiency.
Provide reports on customer engagement, service performance, and areas for improvement.
Support marketing initiatives, loyalty programs, and events targeted at local and international customers.
Requirements
Diploma/Degree in Business, Hospitality, or related field.
Strong interpersonal and communication skills.
Proficiency in an additional foreign language, such as Japanese/Korean/Italian/French, will be advantageous given the customer demographics.
Minimum 4 year prior experience in customer service or hospitality industry preferred.
Willing to work on weekends and public holidays.
#J-18808-Ljbffr

EarlyAfter – Singapore

About Us:
At EarlyAfter mornings begin with handcrafted coffee and evenings unwind beautifully with cocktails and conversations. We’re a lifestyle café-bar built around the idea of genuine connection — between people, flavours, and experiences.

As we grow, we’re looking for a Customer Relationship Manager who embodies our hospitality philosophy. Someone warm, organized, and proactive in building long-term relationships with our guests and partners.

Position Overview:
The CRM plays a key role in creating memorable guest experiences, maintaining client relationships, and supporting community engagement. You’ll manage customer feedback, reservations, partnerships, and loyalty programmes to strengthen EarlyAfter’s reputation for thoughtful service.

Key Responsibilities:
• Oversee daily customer communication across all channels (in-person, social, and digital)
• Manage reservations, private event inquiries, and corporate partnerships
• Collect, organize, and analyze customer feedback to improve service quality
• Work with the marketing team to plan customer engagement campaigns and loyalty programmes
• Coordinate special occasions (e.g., birthdays, corporate events, collaborations)
• Maintain a CRM database to track guest preferences and visit patterns
• Support front-of-house operations during peak hours to ensure smooth service

Requirements:
• Experienced in Hospitality, Business, Marketing, or related field
• 2–4 years of experience in customer service, hospitality, or F&B management
• Excellent communication, interpersonal, and problem-solving skills
• Professional, polished, and confident in handling guest relations
• Strong organizational and multitasking abilities
• Familiarity with reservation or CRM systems
• A genuine passion for hospitality and building connections

What We Offer:
Competitive salary and growth opportunities within a lifestyle-driven group
Dynamic work environment blending café culture and cocktail service
Staff perks
Opportunity to be part of an evolving brand where people and experiences matter

Role Overview

We are seeking a dynamic and driven Sales & Customer Relations Manager to lead our showroom sales activities and elevate our company image. The role focuses on managing driving car sales and ensuring excellent customer service standards from first contact to after-sales.

This is an exciting opportunity for a motivated individual who enjoys building customer relationships, achieving sales growth, and shaping the overall customer experience.

Key Responsibilities:

• Lead and manage day-to-day showroom sales operations.

• Drive sales of new and pre-owned vehicles to meet and exceed monthly targets.

• Develop strong relationships with customers, ensuring high levels of satisfaction and loyalty.

• Handle VIP / key customer accounts with professionalism and discretion.

• Monitor market trends and competitor activities to identify growth opportunities.

• Support marketing and branding activities to uplift company image.

• Ensure smooth coordination with after-sales and support teams to deliver end-to-end service.

Requirements:

• Diploma/Degree in Business, Marketing, or related fields preferred.

• At least 2 years' experience in automotive sales or sales management.

• Strong communication, and interpersonal skills.

• Proven ability to manage customer relationships and close deals.

• Passionate about cars and customer experience.

• Self-motivated, target-driven, and hands-on.

We are seeking a dynamic and driven Sales & Customer Relations Manager to lead our showroom sales activities and elevate our company image. The role focuses on managing driving car sales and ensuring excellent customer service standards from first contact to after‐sales.
This is an exciting opportunity for a motivated individual who enjoys building customer relationships, achieving sales growth, and shaping the overall customer experience.
Key Responsibilities
Lead and manage day‐to‐day showroom sales operations.
Drive sales of new & pre‐owned vehicles to meet and exceed monthly targets.
Develop strong relationships with customers, ensuring high levels of satisfaction and loyalty.
Handle VIP / key customer accounts with professionalism and discretion.
Monitor market trends and competitor activities to identify growth opportunities.
Support marketing and branding activities to uplift company image.
Ensure smooth coordination with after‐sales and support teams to deliver end‐to‐end service.
Requirements
Diploma/Degree in Business, Marketing, or related fields preferred.
At least 2 years’ experience in automotive sales or sales management.
Strong communication, and interpersonal skills.
Proven ability to manage customer relationships and close deals.
Passionate about cars and customer experience.
Self‐motivated, target‐driven, and hands‐on.
#J-18808-Ljbffr