What Jobs are available for Concierge in Singapore?

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationThe Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Essential Job Functions:

• Maintain complete knowledge of:

• All hotel features/services, hours of operation.

• All hotel restaurant food concepts, menu price range, dress code and ambiance.
• All hotel room types, number/names, layout, appointments, amenities and locations.
• All hotel room rates, special packages and promotions.
• Daily house count and expected arrivals/departures (particularly V.I.P.s).
• Scheduled daily group activities, names and location of meeting/banquet rooms.

• Local events, attractions, holiday schedules.

• Maintain complete knowledge and comply with all hotel and departmental policies and procedures.

• Obtain department keys and radio; ensure security of such.

• Meet with Supervisor/Concierge on previous shift to review business status and follow up actions.

• Access all functions of computer system in accordance with departmental specifications.

• Set up work station with necessary supplies; maintain cleanliness throughout shift.

• Legibly complete requisition for additional supplies/materials and submit to manager.

• Maintain updated resource materials on all vendors and information to accommodate guest requests.

• Review designated in-house guest list and be familiar with guests' names and room locations.

• Answer department telephone within 3 rings, using correct salutations and telephone etiquette.

• Accommodate all guest requests that is legally and morally correct expediently and courteously.

• Follow up with designated hotel personnel to ensure completion of request.

• Coordinate guest requests with designated vendors according to departmental standards, to include:

• Room accommodations.

• Airline reservations, changes, cancellations.
• Transportation from hotel to airport and return.
• Bus/train transportation.
• Limousine reservations.
• Care rentals.
• Car repair and servicing.
• Charter flights/rentals.
• Babysitting services.
• Banking/financial services.
• Fax or telex services/mailing and delivery services.
• Interpretation services.
• Restaurant reservations, nightclub activities.
• Dry cleaning, laundry, alterations, repairs.
• Film processing.
• Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activites, health club facilities.
• Formal wear rentals.
• Flowers.
• Salon appointments.
• Shoe shines.
• Shopping services.
• Movie/theater/attraction tickets.
• Sightseeing tours.
• Medical services.

• Religious services.

• Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) through the shift.

• Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.

• Place orders for amenities and coordinate delivery of amenities to designated guest rooms in accordance with hotel standards.

• Legible complete confirmation cards according to departmental standards and deliver to guest upon completion of each arrangement coordinated for guest.

• Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.

• Assist guests in locating and retrieving lost luggage.

• Adhere to all cashiering procedures:

• Process limousine charges.

• Balance reports

• Drop receipts

• Successful completion of the training/certification process.

• Maintain a good working relationship with all staff in the hotel to ensure maximum cooperation in doing the job.

• Ensure all team members who do not start their shift at the regular time will also be given a one on one line up.

• Follow all company policies and procedures.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Client Interaction:

• Greet customers as they enter the Client's premises in a friendly and professional manner.

• Engage with customers to understand their needs and inquiries.

• Provide information on products, services, and promotions.

• Direct customers to the appropriate specialists or service areas based on their requirements.

Customer Service:

• Ensure high-quality customer service standards are maintained at all times.

• Handle customers complaints or concerns promptly and effectively, escalating when necessary.

• Assist customers with basic transactions inquiries.

Administrative Support:

• Assist in administrative tasks such as data entry, filing, and document preparation.

• Maintain cleanliness and organization of the lobby area.

• Support other staff as needed with tasks such as scheduling appointments or preparing materials for client meetings.

Security and Compliance:

• Adhere to procedures to ensure the safety of customers, staff, and assets.

• Maintain confidentiality of customer information and adhere to all privacy regulations.

• Follow compliance guidelines and procedures set forth by regulatory authorities and the Client.

Responsibility

• Be mall ambassadors by providing exemplary customer service at all service touchpoints such as Concierge counters, ION Suite, Call Centre/Customer Care etc.
• Attend to shoppers/tenants' queries with in-depth mall and promotional knowledge, including ION Orchard's customer loyalty program
• Administration of partner promotions and reward redemption both at Concierge counters and in-store, for ION Orchard's customer loyalty program
• Ensure all enquiries and/or feedback/complaints are addressed with the shoppers/tenants within stipulated guidelines and service levels
• Responsible for managing all verbal and/or written enquiries received from all shoppers/tenants facing touchpoints when assigned with Call Centre and/or Customer Care deployment(s)
• Responsible for general administration duties such as inventory management, reporting etc.
• Undertake ad-hoc projects and responsibilities that may be assigned from time to time

Qualifications/Requirements

• Minimum 1 year of working experience
• Relevant experience in a retail or hospitality environment will be an added advantage
• Ability to converse fluently in English. Other language skills will be a plus factor
• Pleasant personality with genuine aptitude for service-related work
• Willing to work on weekends, public holidays and shifts

ESR Real Estate Services Management (previously known as APM Property Management) is part of the ESR Group (the "Group"). The Group is APAC's largest real asset manager powered by the New Economy and the third largest listed real estate investment manager globally.

With US$140 billion in gross assets under management (AUM), the Group's fully integrated development and investment management platform extends across key APAC markets, including China, Japan, South Korea, Australia, Singapore, India, New Zealand and Southeast Asia, representing over 95% of GDP in APAC, and also includes an expanding presence in Europe and the U.S.

• Manage the reception and information counter at the Building or Centre Management Office.
• Answer telephone calls and respond to enquiries regarding the building, tenants, facilities, and activities.
• Handle and escalate tenants' or visitors' complaints professionally.
• Provide accurate information, assistance, and directions to visitors.
• Perform cashier duties for visitors' car park lots, including issuing receipts and processing payments.
• Manage daily revenue collection for the car park and ensure proper documentation and reporting.
• Assist the Administration Assistant or Executive with general administrative tasks.
• Support inter-departmental coordination and the maintenance team as needed.
• Manage the card access system, including programming and issuing of access cards.
• Perform any other duties assigned by the Centre Manager or Property Executive.

• Minimum GCE "O" Level or "N" Level qualification.
• 1–3 years of working experience in a similar role (Concierge or Administrative Assistant).
• Proficient in Microsoft Office tools such as Word, Excel, and PowerPoint.
• Strong interpersonal, communication, and administrative skills.
• A positive attitude with a collaborative and team-oriented mindset.
• Able to work independently and handle multiple responsibilities efficiently.

Gentle Smile Pte Ltd is hiring a Full time Concierge role in Orchard, Singapore. Apply now to be part of our team.

Requirements for this role:

• Looking for candidates available to work:
• Mon morning
• Mon afternoon
• Tue morning
• Tue afternoon
• Wed morning
• Wed afternoon
• Thu morning
• Thu afternoon
• Fri morning
• Fri afternoon
• Sat morning
• Expected salary: $2,400 - $3,500 per month

Gentle Smile Dental Studio - Dental Practice located in both Millenia Walk and Wheelock Place

Job Description

• Handles enquiries from new patients
• Good working knowledge of and able to handle enquiries on various social media channels
• Follow up on leads for potential patients
• Spend quality time with patients to learn patient's specific needs, support patient throughout the process and welcome new patients
• Work with the dentist to organize a comprehensive treatment plan
• Communicate effectively with patients for financial option, offering payment plan options
• Performs necessary duties associated with checking patients in and out, record treatment information in the system
• Set follow up consultation with patient and present treatment plan to patient and schedule treatments planned for next appointment
• Front desk work
• Assist in administrative work like medisave, insurance claims

Jobs requirements

• Candidates must possess at least Secondary School Certificate/ "O" Level in any field.
• Good communication and interpersonal skills.
• 5.5 days work week. (Mon-Fri 9-6pm, Sat 9-1pm)
• IT literate (to use clinic software and email)
• Relevant working experience in dental industry is an added advantage

Attractive incentive tied to profit.

Job Type: Full-time

Work Location: In person

• Serve visitors by greeting, welcoming, and directing them appropriately.
• Attend to inquiries and requests from staff and guests.
• Assist with mail sorting and deliveries.
• Manage inventory of office supplies.
• Undertake any other duties as assigned.

• Degree or Diploma holder is preferred.
• Responsible, helpful, friendly, and cheerful
• Enjoy interacting with people and being in a front-line role.
• Possess strong communication skills to address requests and inquiries from staff and visitors.
• Prior experience in hotel front desk management or cabin crew is advantageous.

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers' Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

- Answer inquiries about hotel services, in-house events, directions, attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.

- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

- Perform night audit during midnight shift and prepare necessary reports.

- Handle any Marriott-related enquiries.

- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

- On time and at work when scheduled and in proper uniform.

- Attend department meetings as scheduled.

- Consistent professional and positive attitude and actions when communicating with guests and associates.

- Flexibility to work in other positions/departments as the need arises.

- Willing to work in SHN environment during COVID-19.

- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

- Check with manager / supervisor before leaving work area for any reason.

- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

- Any other duties / tasks as requested by management.

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Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Work Dynamics - Integrated Facilities Management***Accountabilities**Operations* Assist with VIP's arrival* Manage the concierge counter and all enquires* Manage calls* Log all feedback and follow through until case is satisfactorily resolved* Handle complaints and deploy facilities team support* Use the Visitor Management System to pre-register guests / visitors* Book and manage meeting rooms (setup, cleanliness, AV etc.)* Event coordination* Generate concierge reports* Assist and deploy Butler Services* Assist Helpdesk as and when needed* Ad hoc tasks that may be assigned as when neededReporting* Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.)* Responsible for Call Log reports* Responsible for Meeting Room reports* Responsible for Event Reports* Ensure escalated issues are reported to manager immediately* Other reports and activities assigned by the manager**Key Result Areas/ Competencies*** Ability to work under pressure efficiently* Proactive and solution oriented, friendly with assertive and personable nature* Demonstrate initiative and able to work in a team-based environment with plenty of movement* Experience in using Microsoft Excel and Word* Decorous and Diplomatic**Required Qualifications & Experience*** Experience in the service industry* Able to multitask with good time management skills* Good relationship building skills* Strong written and oral communication skills* Fluent speaking and written English are required* Minimum Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent* Prior experience with any global airlines and leading hotels preferred. Experience in concierge service an added advantage* Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude**Location:**On-site –SingaporeIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.
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