407 Concierge jobs in Singapore

Responsibility

• Be mall ambassadors by providing exemplary customer service at all service touchpoints such as Concierge counters, ION Suite, Call Centre/Customer Care etc.
• Attend to shoppers/tenants' queries with in-depth mall and promotional knowledge, including ION Orchard's customer loyalty program
• Administration of partner promotions and reward redemption both at Concierge counters and in-store, for ION Orchard's customer loyalty program
• Ensure all enquiries and/or feedback/complaints are addressed with the shoppers/tenants within stipulated guidelines and service levels
• Responsible for managing all verbal and/or written enquiries received from all shoppers/tenants facing touchpoints when assigned with Call Centre and/or Customer Care deployment(s)
• Responsible for general administration duties such as inventory management, reporting etc.
• Undertake ad-hoc projects and responsibilities that may be assigned from time to time

Qualifications/Requirements

• Minimum 1 year of working experience
• Relevant experience in a retail or hospitality environment will be an added advantage
• Ability to converse fluently in English. Other language skills will be a plus factor
• Pleasant personality with genuine aptitude for service-related work
• Willing to work on weekends, public holidays and shifts

ESR Real Estate Services Management (previously known as APM Property Management) is part of the ESR Group (the "Group"). The Group is APAC's largest real asset manager powered by the New Economy and the third largest listed real estate investment manager globally.

With US$140 billion in gross assets under management (AUM), the Group's fully integrated development and investment management platform extends across key APAC markets, including China, Japan, South Korea, Australia, Singapore, India, New Zealand and Southeast Asia, representing over 95% of GDP in APAC, and also includes an expanding presence in Europe and the U.S.

• Manage the reception and information counter at the Building or Centre Management Office.
• Answer telephone calls and respond to enquiries regarding the building, tenants, facilities, and activities.
• Handle and escalate tenants' or visitors' complaints professionally.
• Provide accurate information, assistance, and directions to visitors.
• Perform cashier duties for visitors' car park lots, including issuing receipts and processing payments.
• Manage daily revenue collection for the car park and ensure proper documentation and reporting.
• Assist the Administration Assistant or Executive with general administrative tasks.
• Support inter-departmental coordination and the maintenance team as needed.
• Manage the card access system, including programming and issuing of access cards.
• Perform any other duties assigned by the Centre Manager or Property Executive.

• Minimum GCE "O" Level or "N" Level qualification.
• 1–3 years of working experience in a similar role (Concierge or Administrative Assistant).
• Proficient in Microsoft Office tools such as Word, Excel, and PowerPoint.
• Strong interpersonal, communication, and administrative skills.
• A positive attitude with a collaborative and team-oriented mindset.
• Able to work independently and handle multiple responsibilities efficiently.

Client Interaction:

• Greet customers as they enter the Client's premises in a friendly and professional manner.

• Engage with customers to understand their needs and inquiries.

• Provide information on products, services, and promotions.

• Direct customers to the appropriate specialists or service areas based on their requirements.

Customer Service:

• Ensure high-quality customer service standards are maintained at all times.

• Handle customers complaints or concerns promptly and effectively, escalating when necessary.

• Assist customers with basic transactions inquiries.

Administrative Support:

• Assist in administrative tasks such as data entry, filing, and document preparation.

• Maintain cleanliness and organization of the lobby area.

• Support other staff as needed with tasks such as scheduling appointments or preparing materials for client meetings.

Security and Compliance:

• Adhere to procedures to ensure the safety of customers, staff, and assets.

• Maintain confidentiality of customer information and adhere to all privacy regulations.

• Follow compliance guidelines and procedures set forth by regulatory authorities and the Client.

• Manning of reception counter
• Registration of visitors and guests or issuance of visitor passes (as and when required) and notifying appropriate personnel of visitor arrival.
• Answering of incoming calls from general telephone line and handling basic related inquiries. Redirecting of enquiries to relevant department(s).
• Management of incoming and outgoing mails and package deliveries received.
• Administrative support on the management of the meeting room booking system, visitor registration system as well as events.
• Other related concierge services required - support the client's facilities tours

• Min 2 years in a similar capacity
• Pleasant and polite personality
• Customer-centric

• Work Hours: Mon to Fri: 8.00am - 6.00pm
• Location: Orchard Road

• We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
• By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining and disclosing your personal information in relation to your potential employment with us.
• Please note that should you not consent and provide us with the relevant personal data to fulfil the 'Purposes' of collection, use and disclosure of your personal data by the company (including associated companies under the Advancer Group), it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.
• You may refer and access our website for more information.

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey.

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

We are looking for candidates who have an outstanding passion for creating memorable experiences to join our front office team. As a Concierge, you will help to ensure that all our guests truly enjoy their stay at the hotels and depart with the intention to return.

You will need to have an excellent command of the English language, outstanding organizational skills and the experience and ability to work in a fast-paced environment, ensuring your shift runs smoothly and our guests experience seamless service.

Responsibilities include but are not limited to:

- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

- Answer inquiries about hotel services, in-house events, directions, attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.

- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

- Perform night audit during midnight shift and prepare necessary reports.

- Handle any Marriott-related enquiries.

- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

- On time and at work when scheduled and in proper uniform.

- Attend department meetings as scheduled.

- Consistent professional and positive attitude and actions when communicating with guests and associates.

- Flexibility to work in other positions/departments as the need arises.

- Willing to work in SHN environment during COVID-19.

- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

- Check with manager / supervisor before leaving work area for any reason.

- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

- Any other duties / tasks as requested by management.

Overview
The Garcha Group, Singapore’s boutique hotel group, currently operates the following hotels:
Maxwell Reserve, Autograph Collection Hotel (Marriott)
Duxton Reserve, Autograph Collection Hotel (Marriott)
The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
The Serangoon Club, a Tribute Portfolio Hotel (Marriott)
Benefits
As an associate of a Marriott hotel, you and immediate family members are eligible for discounts on F&B and room rates in 7,000+ hotels worldwide.
Access to Marriott Global Learning + Development for personalized learning experiences to support your career journey.
2 nights yearly staycation including all meals and beverages (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.
We are looking for candidates who have an outstanding passion for creating memorable experiences to join our front office team. As a Concierge, you will help to ensure that all our guests truly enjoy their stay at the hotels and depart with the intention to return.
You will need to have an excellent command of the English language, outstanding organizational skills and the experience and ability to work in a fast-paced environment, ensuring your shift runs smoothly and our guests experience seamless service.
Responsibilities
Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Answer inquiries about hotel services, in-house events, directions, attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.
Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
Perform night audit during midnight shift and prepare necessary reports.
Handle any Marriott-related enquiries.
Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
On time and at work when scheduled and in proper uniform.
Attend department meetings as scheduled.
Consistent professional and positive attitude and actions when communicating with guests and associates.
Flexibility to work in other positions/departments as the need arises.
Willing to work in SHN environment during COVID-19.
Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
Check with manager / supervisor before leaving work area for any reason.
Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Any other duties / tasks as requested by management.
Qualifications
Required capabilities : excellent command of English, outstanding organizational skills, and the ability to work in a fast-paced environment to ensure smooth shifts and seamless guest service.
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Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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Overview
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade MRT stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s charming sights and sounds at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels are also home to a distinct collection of 12 dining and lifestyle choices including Michelin-starred Modern British fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at the 108,000 sq ft Raffles City Convention Centre and one of Asia’s largest spas, Willow Stream Spa.
Concierge
The Concierge is a specialized guest services representative of a full-service hotel, who aids the guests by providing a wide range of services including essential travel arrangements and delivering accurate tourist information, as well as fulfilling all their needs (of moral and legal) to ensure ultimate guest experience.
Responsibilities
OPERATING THE CONCIERGE DESK IN A PROFESSIONAL MANNER WITH PROMPT AND COURTEOUS SERVICE TO ALL GUESTS
Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
Providing directional information, shopping, places of interest, etc
Handling of Mail and Message and Lost & Found
Maintaining of brochures of hotel chain as well as places of interest
Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
Handle administrative matters pertaining to their respective shift
Ensuring hotel service standard goals are met
To assist in any tasks given from time to time
PROVIDE A GUEST CONCIERGE EXPERIENCE THAT EXCEEDS GUESTS’ EXPECTATIONS
Ensure LQA service standards are in practice as set by the hotel at all times
Able to provide information and assistance to guests as and when required
Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc.
Lead a Heartist approach to guest experience/service with the team
CONCIERGE DESK AND MISCELLANEOUS DUTIES
Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation etc
Assist guest with local and foreign governmental rulings, immigration customs visas requirement
Able to provide information and is fully conversant with Singapore’s places of interests, commercial centers
Familiar with hotel computer interface, property management systems and internet access
Attend any department and operational meetings
Handling and investigation of guest requests/complaints
INVOLVEMENT AS A MEMBER OF THE CONCIERGE TEAM
Ensure grooming standard set by the hotel at all times
Ensure work areas are adequately stocked and inventory properly recorded and maintain good housekeeping of work areas
Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow
Ensure department compliance with safety and security procedures at all times
Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service
Qualifications
SKILL FACTORS
Education
Minimum GCE ‘O’ Level or equivalent
Experience
Minimum 2 years experience in the service industry
Language Skills
Able to read, write and speak English fluently
Skills, Knowledge & Ability
Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
Focused on customer service, detail oriented in training, development and performance management
Responsive to continuous challenges and open to making changes to achieve targeted results
Build partnerships with other departments to ensure that guests’ needs are attended to promptly
Must have a friendly and engaging service attitude
Possess good guest relations skills, confident, clear English
Interpersonal skills to deal with guests and colleague issues
Possess drive, initiative and must be able to work independently
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
If you feel you are ready for your next professional challenge, apply on:
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