4,373 Concierge jobs in Singapore

We are looking for a highly organized and communicative individual to join our team as a Receptionist. The ideal candidate will be responsible for providing exceptional customer service, managing appointments, and ensuring a smooth day-to-day operation.

• Greet and welcome guests, answer calls, and direct inquiries as needed.
• Engage with customers to recommend and guide them in selecting suitable grooming packages.
• Manage and schedule grooming appointments to ensure efficient daily operations.
• Maintain workplace safety, hygiene, and cleanliness across the grooming centre.
• Address and resolve customer concerns in a professional and timely manner.
• Support the Grooming Team and Doggy Daycare in business activities.

• Availability required from Fridays to Sundays (5-day work week).
• Experience in handling and caring for dogs and cats.
• Proficient in English and Chinese (oral and written) to communicate effectively with Mandarin-speaking clients.
• Strong communication, interpersonal, and problem-solving skills.
• Highly organized with the ability to multitask in a fast-paced environment.

• Fixed 13th month salary
• Performance bonus opportunities
• Annual leave increment each year
• Basic salary increment annually
• Professional development and training opportunities
• Employee discounts on products and services
• Company Travel

Ability to Multitask

Animal Care

Animal Welfare

Dogs

Animals

Customer Experience

Workplace Safety

Animal Behavior

Problem Solving

Administration

Inventory Management

Animal Handling

Communication Skills

Customer Satisfaction

Team Player

Service Excellence

What do we expect from you?
Under the general guidance of the Chief Concierge and Guest Services Manager, assist in providing information to guests and visitors regarding the hotel, its facilities, and the surrounding area, including restaurants and attractions.
How your day looks like?
Answer questions and make arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, shopping, floral services, religious worship, and other services.
Keep accurate records of all arrangements made.
Answer questions concerning directions to hotel facilities, meeting rooms, or events within the hotel.
Maintain current information and materials regarding hotel facilities, services, and local attractions.
Handle all guest packages and incoming guest deliveries.
Process and notify guests of facsimiles, mail, messages, and packages.
Assist guests with sending mail, messages, and packages.
Maintain a thorough knowledge of the city and its attractions.
How do I deliver this?
Tell it like it is:
Be authentic, honest, sincere, and true.
Have fun and make friends:
Be fun, energetic, whimsical, upbeat, casual, and approachable.
I've got your back:
Be accountable, responsible, dependable, and follow through on promises.
Play to win:
Be original, innovative, open to new ideas, and think outside the box.
Right here, right now:
Be attentive, detail-oriented, focused, present in the moment, precise, and dedicated to the guest.
#J-18808-Ljbffr

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey.

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

We are looking for candidates who have an outstanding passion for creating memorable experiences to join our front office team. As a Concierge, you will help to ensure that all our guests truly enjoy their stay at the hotels and depart with the intention to return.

You will need to have an excellent command of the English language, outstanding organizational skills and the experience and ability to work in a fast-paced environment, ensuring your shift runs smoothly and our guests experience seamless service.

Responsibilities include but are not limited to:

- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

- Answer inquiries about hotel services, in-house events, directions, attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.

- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

- Perform night audit during midnight shift and prepare necessary reports.

- Handle any Marriott-related enquiries.

- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

- On time and at work when scheduled and in proper uniform.

- Attend department meetings as scheduled.

- Consistent professional and positive attitude and actions when communicating with guests and associates.

- Flexibility to work in other positions/departments as the need arises.

- Willing to work in SHN environment during COVID-19.

- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

- Check with manager / supervisor before leaving work area for any reason.

- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

- Any other duties / tasks as requested by management.

We’re looking for a Manager, Concierge to join our High Net Worth (HNW) team in Singapore. If you’re passionate about delivering exceptional client experiences and thrive in a dynamic, service-driven environment, we’d love to hear from you.

1. End-to-End Case Management

2. The Case Manager oversees the entire service process throughout the case lifecycle (pre- and post-sale).

3. Pre-sale: Liaise with Financial Representatives, Business Development Managers, and other teams to gather necessary documents and assist with understanding requirements, providing ongoing updates.

4. Engage in regular case discussions, provide clarity on underwriting requirements, and handle appeals and legal reviews.

5. Post-sale: Coordinate with partners on policy requests, changes, claims, and updates, ensuring timely and accurate communication.

6. Maintain detailed records of requests and updates, prepare reports, and participate in team meetings.

7. Conduct document screening, ensure proper filing, handle appeals, and perform due diligence checks.

8. Assist in onboarding new banks, conduct training, and contribute to process improvements.

1. Diploma/Degree from a recognized institution.

2. Possession of M5 & M9 papers.

3. At least 15 years of working experience, including around 10 years in the insurance industry.

4. Highly service-oriented, organized, and capable of multitasking.

5. Strong communication skills (verbal, written, presentation).

6. Flexible, adaptable to fast-paced environments.

7. Understanding of financial services and sales needs is an advantage.

8. Experience in front-facing roles is a plus.

• Opportunities for learning and career growth.

• A flexible, inclusive environment that values well-being.

• Support in shaping your future as part of a global team.

Manulife Financial Corporation is a leading international financial services provider committed to helping people make decisions easily and live better. For more information, visit .

We value diversity and are committed to inclusive hiring practices without discrimination based on race, ethnicity, gender, age, disability, or other protected characteristics. We ensure equal access to employment opportunities and reasonable accommodations during the application process. To request accommodations, contact .

Hybrid

job requisition id JR25080451

We’re looking for a Manager, Concierge to join our High Net Worth (HNW) team in Singapore. If you’re passionate about delivering exceptional client experiences and thrive in a dynamic, service-driven environment, we’d love to hear from you

Position Responsibilities:

End-to-End Case Management

• The Case Manager is responsible for overseeing the end-to-end service aspects throughout the case lifecycle (pre- and post-sale)
• Pre-sale:
  • The Case Manager will mainly liaise with the Financial Representatives, Business Development Managers, New Business & Underwriting and Legal & Compliance teams to assist with understanding and gathering of required financial and medical documents, underwriting requirements and other necessary documents, especially critical for policy issuance. Responsible for ongoing and proactive status updates.
  • For HNW Business
  • Regular case discussion with Financial Representatives to provide clarity on underwriting requirements and decisions
  • Be the first line of review for appeals and provide appropriate advice to our partners
  • Provide close follow-up for cases that required Legal & Compliance teams review
• Post-sale:
  • The Case Manager will mainly liaise with the Distribution Partners, Policy Services, Product & Pricing teams, Client Services and Claims teams on inforce policy requests, including policy changes, inforce illustrations, claims and other post-sales related transactions. Provides clear information on the necessary requirements to allow for one-touch resolution. Responsible for ongoing and proactive status updates.
  • For HNW Business:
  • – Facilitate the overall processes for post sales transaction
  • – Coordinate with internal stakeholders to provide accurate and timely information

Reporting

• Consistently and accurately track incoming requests from internal and external stakeholders and ensure that the requests are answered promptly
• For Retail Business:
• – To record all incoming and outgoing enquiries in the designated platform to provide one-view of the customer records for all internal stakeholders
• For HNW Business:
• – To record all ad-hoc requests for end to end handling
• Maintain daily/weekly/ monthly reports, as required, for the tracking of outstanding issues, submissions, withdrawals, feedback and overall adherence to Service Level Agreement; where management’s expectations are not met, highlight their root causes, where appropriate
• For HNW Business:
• – To Prepare monthly pipeline cases for reporting purpose and focus list for New Business & Underwriting team that are critical for policy issuance.
• Record all ad-hoc requests for end to end handling
• Participate in regular team huddles and provide important updates (where applicable)
• Perform screening of submitted documents before they are registered via AWD for processing
• For Retail Business:
• – Checking for completeness includes submitted documents that are presented at the Advisor Centre
• Ensure proper filing and archival of all the documents received by the team
• Handle appeals and garner responses from the New Business, Underwriting & Policy Servicing team; ensure documents received are processed promptly
• Attend to queries relating to third party services and any other matters relating to policy issuance of servicing
• Conduct enhanced due diligence checks, AML verifications prior to policy issuance and ensure contracts are issued upon receipt of premiums and required original documents
• Follow up on outstanding requirements and any form of appeals pertaining to Operations matters
• Review work process improvement to enhance effectiveness and efficiency
• Assist in onboarding of new banks
• Conduct Operations related trainings to Internal stakeholders, Financial Representatives and Partners
• Any tasks delegated from time to time

Required Qualifications:

• Diploma/Degree from any recognized institution/university
• M5 & M9 Papers
• Minimum 15years working experience; with around 10 years insurance industry experience
• Highly service-oriented, organized, and able to multi-task
• Strong communication skills (verbal, written and presentation)
• Flexible and able to adapt in a fast-paced and changing environment
• Understanding of financial services and the needs of sales professionals is an advantage
• Candidates with front facing experience is an added advantage

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

• Greet and welcome guests at the main entrance, use the guest names whenever available
• Liaise with front desk for all arrivals and departures
• Assist in driveway management, opening and closing of vehicles' doors
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner
• Provide information and other assistance to guests when required
• Maintain cleanliness of the entrance and baggage room
• Assist the concierge to book taxi upon guest request
• Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
• Maintain complete knowledge of all hotel products and services

• Secondary / High school education
• Good reading and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• No experience is required, training will be provided
• Good communication and customer contact skills
• Ability to work effectively and contribute in a team

• Centralised location, walking distance from City Hall MRT
• 5 days work week
• Duty meals and uniform provided
• Comprehensive medical benefits
• Birthday Leave
• Caregiving Leave
• AWS
• F&B and worldwide hotel discounts

• concierge greeting
• porter service.
• umbrella rental service.
• lounge service and refreshment - complimentary tea, coffee, snacks and daily newspapers will be made available (at a venue to be determined)
• assistance with transport arrangements.
• assistance with parcel and postal services.
• assistance with e-bicycle rental.
• assistance with entertainment options and domestic services (including making reservations for restaurants; and cafes; and assistance with recommendations on gourmet chef for party and event planning/ spa, beauty and wellness services/ laundry services and housekeeping services/ handyman services/ aircon servicing/ mover services / pet care services / car grooming and servicing / personal fitness trainer and lifestyle classes.
• other miscellaneous duties

• Minimum education, "GCE N" levels education
• Must be computer literate, using MS Office applications, Internet, Email.
• Good communication skills in English
• Cheerful, people engagement, comfortable in communicating with people

• Minimum experience of 2 years as a Concierge in a hotel or private residence
• GCE 'O' levels and above or a Diploma in Hospitality and Tourism Management
• Must possess a professional presentation
• Outstanding guest service skills, sophisticated verbal & written communication skill
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Working hours : Mondays to Saturdays (excluding public holidays) from 10am to 6pm. It will be a 6 days' work week
• Non aircon
• Walking distance from Newton MRT Station