3,843 Reservations jobs in Singapore
Reservations Executive/Assistant Reservations Manager
Singapore, Singapore
WYNDHAM SINGAPORE HOTEL
Posted today
Job Viewed
Job Description
Roles & Responsibilities
Customer Service Skills
Work Autonomously
Coaching
Front Office
Upselling
Analytical Capability
Reserves
Property
Research and Development
Portfolio Management
Opera
Communication Skills
Reservations Executive / Assistant Reservations Manager
We are looking for a dynamic and enthusiastic Reservations Executive or Assistant Reservations Manager to join our team. The role encompasses all aspects of reservations for the hotel. Reporting to the Director of Revenue, you will be responsible to maintain an accurate record of all reservations, handling inquiries and bookings in a timing basis, displaying excellent phone and customer service skills, provide training and coaching to the Reservations Agents.
Duties and Responsibilities:
- Manage daily operations of the Reservations Department
- Creating and updating room reservations via the PMS
- Ensure accurate and timely entry of reservation data into the system.
- Ensure all Reservations Agents promote upselling to maximise hotel revenues.
- Managing special requests and room allocations.
- Resolve any booking issues or discrepancies in a professional way.
- Provide training in all aspects of reservations operations to the subordinates to ensure a high degree of accuracy in reservations and guest satisfaction.
- Manage group bookings from Sales, follow up and follow through with the Sales Manager to ensure for smooth operations
- Perform any other duties as assigned by the superior
Requirements:
- Diploma in Hospitality/Tourism or equivalent
- Minimal 3 years of relevant experience in a similar capacity
- Strong interpersonal & communication skills (verbal and written)
- Highly responsible & reliable
Only shortlisted candidates will be notified.
Tell employers what skills you haveCustomer Service Skills
Work Autonomously
Coaching
Front Office
Upselling
Analytical Capability
Reserves
Property
Research and Development
Portfolio Management
Opera
Communication Skills
This advertiser has chosen not to accept applicants from your region.
0
Reservations Executive
Singapore, Singapore
LAGUNA HOTEL HOLDINGS PTE. LTD.
Posted 23 days ago
Job Viewed
Job Description
Reporting to Guest Support Manager / Reservations Manager, this role will need to Interact with all customers (internal and external) in a friendly, helpful and expedient manner.
DUTIES AND RESPONSIBILITIES
- Manage internal calls efficiently, ensuring clear and accurate communication
- Handle wake-up calls, guest messages, in room dining orders etc
- Ensure daily trace/follow up reports are handled according to the requirements.
- To develop an effective process in sequence of action in call handling, customer enquiries, product descriptions and closing the sale.
- Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
JOB REQUIREMENT
- Minimum Diploma in hotel management, Business Administration or relevant discipline.
- Minimum of 2 years relevant experience in a similar capacity.
- Basic knowledge in using OPMS and all related systems.
- Proficient in Microsoft office
- Good interpersonal and communications skills
BENEFITS
- Company Transport / Duty Meals / Medical & Dental Coverage provided
- Employee Discount Rate for F&B Dine-In and Hotel Room Stay Globally
- Learning & Development Opportunities and Staff Recognition Awards
This advertiser has chosen not to accept applicants from your region.
1
Reservations Coordinator
Singapore, Singapore
Hilton
Posted 2 days ago
Job Viewed
Job Description
A Reservations Coordinator will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing?
As a Reservation Coordinator, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Coordinator is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Coordinator will perform the following tasks to the highest standards:
- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Intermediate computer proficiency
- Previous experience in a Reservations environment
- Tertiary qualifications, or other collegiate-level degree
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
Hilton Garden Inn Serangoon - Singapore
Schedule
Full-time
Brand
Hilton Garden Inn
Job
Call Center and Reservations #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Reservations Executive
Singapore, Singapore
Marriott
Posted 8 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25133168
**Job Category** Reservations
**Location** The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore, 247911VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number** 25133168
**Job Category** Reservations
**Location** The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore, 247911VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
3
Reservations Agent
Singapore, Singapore
Marriott
Posted 8 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25124384
**Job Category** Reservations
**Location** The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore, 18961VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
**Job Number** 25124384
**Job Category** Reservations
**Location** The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore, 18961VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
4
Reservations Coordinator
Singapore, Singapore
Hilton
Posted 9 days ago
Job Viewed
Job Description
As a Reservation Coordinator, you will manage booking inquiries and assist guests in planning their stay at our hotel. Your role involves handling reservations, providing detailed information about hotel offerings, and ensuring a smooth and professional booking process.
You will work closely with other departments to ensure that guest preferences and special requests are communicated effectively. Your exceptional communication skills and attention to detail will contribute to delivering outstanding guest experiences.
**What will I be doing?**
As a Reservation Coordinator, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Coordinator is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Coordinator will perform the following tasks to the highest standards:
- Customer Service Excellence:
Handle reservation inquiries via phone, email, and other communication channels in a courteous and professional manner.
Provide guests with detailed information about the hotel's services, amenities, and promotions to support their decision-making process.
- Booking Management:
Accurately process bookings, cancellations, and modifications in the reservations system.
Ensure all guest preferences, special requests, and billing details are recorded correctly.
- Collaboration & Communication:
Liaise with Front Office, Housekeeping, and other departments to ensure guest requirements are met.
Communicate effectively with team members to address guest concerns or special needs.
- Upselling & Revenue Support:
Recommend room upgrades, packages, and additional services to maximize revenue and enhance guest satisfaction.
Identify opportunities to promote hotel offers and loyalty programs.
- Accuracy & Record-Keeping:
Maintain accurate and organized records of all reservations and related correspondence.
Ensure compliance with hotel policies and procedures for reservations.
- Problem Resolution:
Handle guest inquiries and complaints with professionalism, escalating issues to the supervisor if necessary.
Provide prompt and effective solutions to ensure guest satisfaction.
**What are we looking for?**
A Reservations Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ A passion for delivering great customer service
+ A highly professional telephone manner and excellent communication skills
+ Outstanding administration and organizational skills
+ Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in a Reservations environment
+ Tertiary qualifications, or other collegiate-level degree
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Call Center and Reservations_
**Title:** _Reservations Coordinator_
**Location:** _null_
**Requisition ID:** _HOT0BUZ7_
**EOE/AA/Disabled/Veterans**
You will work closely with other departments to ensure that guest preferences and special requests are communicated effectively. Your exceptional communication skills and attention to detail will contribute to delivering outstanding guest experiences.
**What will I be doing?**
As a Reservation Coordinator, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Coordinator is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Coordinator will perform the following tasks to the highest standards:
- Customer Service Excellence:
Handle reservation inquiries via phone, email, and other communication channels in a courteous and professional manner.
Provide guests with detailed information about the hotel's services, amenities, and promotions to support their decision-making process.
- Booking Management:
Accurately process bookings, cancellations, and modifications in the reservations system.
Ensure all guest preferences, special requests, and billing details are recorded correctly.
- Collaboration & Communication:
Liaise with Front Office, Housekeeping, and other departments to ensure guest requirements are met.
Communicate effectively with team members to address guest concerns or special needs.
- Upselling & Revenue Support:
Recommend room upgrades, packages, and additional services to maximize revenue and enhance guest satisfaction.
Identify opportunities to promote hotel offers and loyalty programs.
- Accuracy & Record-Keeping:
Maintain accurate and organized records of all reservations and related correspondence.
Ensure compliance with hotel policies and procedures for reservations.
- Problem Resolution:
Handle guest inquiries and complaints with professionalism, escalating issues to the supervisor if necessary.
Provide prompt and effective solutions to ensure guest satisfaction.
**What are we looking for?**
A Reservations Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ A passion for delivering great customer service
+ A highly professional telephone manner and excellent communication skills
+ Outstanding administration and organizational skills
+ Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in a Reservations environment
+ Tertiary qualifications, or other collegiate-level degree
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Call Center and Reservations_
**Title:** _Reservations Coordinator_
**Location:** _null_
**Requisition ID:** _HOT0BUZ7_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
5
Reservations Executive
Singapore, Singapore
LAGUNA HOTEL HOLDINGS PTE. LTD.
Posted today
Job Viewed
Job Description
Reporting to Guest Support Manager / Reservations Manager, this role will need to Interact with all customers (internal and external) in a friendly, helpful and expedient manner.
DUTIES AND RESPONSIBILITIES
DUTIES AND RESPONSIBILITIES
- Manage internal calls efficiently, ensuring clear and accurate communication
- Handle wake-up calls, guest messages, in room dining orders etc
- Ensure daily trace/follow up reports are handled according to the requirements.
- To develop an effective process in sequence of action in call handling, customer enquiries, product descriptions and closing the sale.
- Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
- Minimum Diploma in hotel management, Business Administration or relevant discipline.
- Minimum of 2 years relevant experience in a similar capacity.
- Basic knowledge in using OPMS and all related systems.
- Proficient in Microsoft office
- Good interpersonal and communications skills
- Company Transport / Duty Meals / Medical & Dental Coverage provided
- Employee Discount Rate for F&B Dine-In and Hotel Room Stay Globally
- Learning & Development Opportunities and Staff Recognition Awards
This advertiser has chosen not to accept applicants from your region.
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6
Reservations Opportunities
Singapore, Singapore
beBeeReservations
Posted today
Job Viewed
Job Description
Job Description
As a Reservations Coordinator, you will play a pivotal role in the hotel's revenue growth by ensuring seamless reservation management and maximizing room sales. This is an excellent opportunity for a detail-oriented and proactive individual to join our team and contribute to the hotel's success.
The successful candidate will be responsible for handling all reservations requests via telephone, email, fax, and internet in a friendly, efficient, and prompt manner. They will also be required to effectively manage and control all inventory, system close-out when necessary, and rate availability to achieve optimum results in occupancy, average rate, and revenue.
- Review daily reservations accuracy (including but not limited to rates compliance from segment and source) by checking reservations made the previous day and arrivals for the following day.
- Control no-show and late cancellation charges.
- Ensure all internal package breakdowns are loaded and tagged to the reservations in line with financial department requirements.
- Assist in monitoring reservation pick-up for the coming months.
- Ensure all sellable contracted rates are loaded in all systems for ease of use by Reservations.
- Review EzRMS, SynXis, OCM & PMS availability, keeping sufficient inventory for high-yield segments.
- Ensure property compliance to the Best Rate Guarantee policy.
- Follow internal credit policy.
- Minimum O levels or Diploma in Hospitality Management.
- Excellent communication skills.
- Minimum 1 year experience in a similar capacity.
- Ability to maintain highest standards of professionalism, ethics, grooming, and attitude.
- Willingness to work on rotating shifts, weekends, and public holidays.
- Knowledge of Opera Channel Management (OCM) and Central Reservation System (CRS) will be an advantage.
- Knowledge of Opera PMS is imperative.
The successful candidate will enjoy a competitive salary and benefits package, as well as opportunities for career growth and development within the company.
OthersAdditional responsibilities and tasks may be assigned as needed.
This advertiser has chosen not to accept applicants from your region.
7
Reservations Director
Singapore, Singapore
beBeeRevenue
Posted today
Job Viewed
Job Description
Reservation Manager Role
As a key member of our team, you will oversee the reservations process to drive revenue and deliver exceptional guest experiences.
Key Responsibilities:- Strategic Reservations
- Set up SOPs, systems, and workflows for pre-opening and optimize room inventory and pricing.
- Collaborate with Revenue and Sales teams to monitor daily pickup, forecast accuracy, and same-day selling strategies.
- Analyze market trends and competitor data to identify revenue opportunities.
- Manage all reservation inquiries via phone, email, and online channels.
- Ensure accuracy in room blocks, billing instructions, and guest profiles.
- Track no-shows, cancellations, and waitlist priorities.
- Deliver personalized service that reflects the hotel's brand personality.
- Handle guest complaints and special requests with empathy and efficiency.
- Build guest loyalty through proactive communication and thoughtful touches.
- Recruit, train, and mentor reservations team members.
- Develop onboarding plans and ongoing training modules.
- Monitor call quality and reservation accuracy.
This advertiser has chosen not to accept applicants from your region.
8
Reservations Coordinator
Singapore, Singapore
beBeeCustomerService
Posted today
Job Viewed
Job Description
Hotel Reservations Officer Role
The Hotel Reservations Officer role is a critical function within the hospitality industry. The individual in this position will be responsible for handling room sales via telephone or correspondence, ensuring that all information furnished to guests is accurate and appropriate.
Key Responsibilities:- Guest Correspondence: Respond to all guest correspondence within 24 hours of receipt.
- Telephone Calls: Answer incoming calls promptly and accurately within 3 rings.
- Package Suggestion: Recommend suitable packages to guests based on their preferences and requirements.
- Follow-up Activities: Conduct follow-up activities with guests to ensure seamless service delivery.
- Upselling Opportunities: Identify and capitalize on upselling opportunities to increase revenue.
- Booking Management: Ensure timely entry of bookings into the Property Management System (PMS).
- Daily Reports: Produce daily reports on key performance indicators.
- Industry Experience: At least 1 year of experience in the hotel industry, preferably in a related department.
- Technical Skills: Proficient in using computer applications and software.
- Language Proficiency: Fluent in English (written and spoken).
- Communication Skills: Excellent telephone etiquette and communication skills.
This advertiser has chosen not to accept applicants from your region.
9