4,820 Reservations jobs in Singapore

A Reservations Coordinator will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Coordinator, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Coordinator is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Coordinator will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards
  
  
  

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency
  
  
  

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree
  
  
  

POSITION SUMMARY

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);

• Duxton Reserve, Autograph Collection Hotel (Marriott);

• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

• As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see

• 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

POSITION SUMMARY:

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

• Ensure that all correspondence are replied within 24 hours.

• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.

• Explain guarantee, special rate, and cancellation policies to callers.

• Accommodate and document special requests.

• Answer questions about property facilities/services and room accommodations.

• Follow sales techniques to maximize revenue. Input and access data in reservation system.

• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

• Follow proper escalation procedures when addressing guest concerns.

Key Requirements

• At least 1 year experience in a similar role
• Fluent in English (Written and Spoken)
• Excellent telephone & email etiquette

Job Description

As a Reservations Agent, you'll deliver exceptional guest experiences by handling hotel guest inquiries and room bookings through phone calls or emails promptly. This role will require you to commit to permanent night shift timing.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

• Assisting hotel guests in making hotel reservations, modifying or cancelling room bookings
• Processing hotel room reservations through various channels such as phone, email and online platforms etc
• Addressing guest concerns and providing information about hotel services, amenities and policies
• Upselling of additional services such as dining options, room upgrades etc
• Handling all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary
• Positively deal with and learn from customers' complaints and comments with follow-up and feedback to the related Call Centre Manager / Duty Manager
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery)
• Ensuring all guest requests and queries are responded to promptly and effectively
• Handling and delivering all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner
• Coordinating with relevant departments to ensure guest request is followed-up and ensures follow-up procedures are maintained
• Ensuring timely wake-up call services for hotel guests
• Handling payment transactions and ensuring compliance with payment policies
• Carrying out any other reasonable duties and responsibilities as requested by the Call Centre Manager
• Upselling of Hotel product or services (sales incentives will be provided)

Job Requirements

What we need from you

• A minimum qualification in GCE O levels
• At least 1 year of relevant work experience in a hotel front office environment
• Be quick witted and able to adapt in a fast-paced environment
• Possess a pleasant personality and have strong interpersonal skills
• Able to commit permanent night shift hours (5 days work week, 9.5hours per shift including 45 minutes meal break. Night shift allowance will be provided)

Additional Notes

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Skills

Handling callsHandling email enquiriesUpselling

RESERVATIONS OFFICER

Mandarin Oriental, Singapore is looking for a Reservations Officer to join our Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at Mandarin Oriental, Singapore within the Reservations Department in Singapore, the Reservations Officer is responsible in playing a vital role in carrying out room sales via telephone or correspondences, ensuring that all information furnished to guests are accurate and appropriate. He/She will ensure that all data entry into systems are error free. The Reservation Officer reports to the Reservations Manager.

As Reservations Officer, you will be responsible for the following duties:

• Safely drive guests to designated locations, including airports, restaurants, attractions, and other destinations, in accordance with their requests and the hotel's policies.
• Maintain a clean and well-maintained vehicle at all times, ensuring it is presentable and in good working condition.
• Provide assistance with loading and unloading luggage or any other items as required.
• Create a positive and welcoming atmosphere for guests, demonstrating professionalism, courtesy, and respect at all times.
• Greet guests with a warm and friendly demeanour, addressing their needs and preferences with promptness and attentiveness.
• Adhere to all traffic laws, regulations, and hotel policies to ensure the safety of guests.
• Maintain clear and effective communication with the concierge team, front desk, and other hotel departments to coordinate transportation arrangements.
• Conduct routine inspections of the vehicle, checking for any issues or concerns that may affect safety or performance.
• Keep abreast of changes in transportation schedules, road conditions, and local events.
• Ensure that all correspondence are replied within 24 hours.
• Ensure prompt and accurate answering of all incoming calls within 3 rings.
• Suggest appropriate or ideal package to guests according to the information that was provided.
• Ensure that all follow-up are done promptly and efficiently.
• Upsell wherever possible.
• Ensure that all bookings are retrieved and entered into PMS within the same day.
• Ensure that all daily reports are printed promptly.
• Ensure that daily tasks of no-show, traces, missing correspondence and car transfer reports are followed up promptly and efficiently.

As Reservations Officer, we expect from you:

• At least 1 year experience in luxury hotel industry (any department)
• Good computer skills
• Fluent in English (Written and Spoken)
• Excellent telephone etiquette

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We're Fans. Are you?

Responsibilities

• Safely transport guests to designated destinations such as airports, restaurants, attractions, and other requested locations in accordance with hotel standards and safety regulations.
• Maintain the cleanliness and upkeep of the assigned vehicle, ensuring it is always in safe, presentable, and optimal working condition.
• Assist guests courteously with loading and unloading of luggage or other belongings.
• Provide a warm and professional welcome to all guests, demonstrating attentiveness, respect, and service excellence.
• Communicate effectively with the concierge, front desk, and other departments to coordinate transportation and booking arrangements.
• Perform routine vehicle checks and report any maintenance or safety concerns promptly.
• Stay informed of traffic updates, road conditions, and local events that may impact guest travel.
• Respond to guest correspondence and inquiries within 24 hours in a courteous and professional manner.
• Answer all incoming calls promptly (within three rings) with appropriate telephone etiquette.
• Recommend suitable packages or services based on guest needs and preferences.
• Ensure timely and accurate follow-up on guest requests and bookings.
• Accurately retrieve, process, and record all reservations in the Property Management System (PMS) on the same day.
• Prepare and print daily reports promptly and ensure follow-up on no-shows, traces, missing correspondence, and car transfer reports.
• Proactively upsell hotel services and packages whenever appropriate to enhance guest experience and revenue.

Requirements

• Minimum 1 year of experience in the luxury hotel industry (any department).
• Proficient in computer applications and Property Management Systems (PMS).
• Excellent telephone etiquette and communication skills.
• Good knowledge of local routes, traffic regulations, and safety procedures.
• Positive attitude, professional appearance, and strong customer service orientation.
• Ability to multitask, stay organized, and work well under pressure.

Additional Information:

• Salary: Max of SGD AWS
• Time: AM and PM shifts
• Location: Raffles Avenue

By submitting an application or your resume, you are deemed to have consented to Dynamic Human Capital Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice ). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Han Tze Jian | EA Personnel No.: R

Job Responsibilities:

• Checking of Next Day's Arrivals
• Keep one informed of the available rooms for sale and help maximize room sales by up-selling
• Attend to all incoming calls with pleasant and polite manner following the SOPs
• Confirm and process the reservations received from telephone calls accordingly to the established procedures
• Respond promptly and tactfully to guests' booking requests and inquiries using the set standards, via email or fax immediately
• Input reservations received from OTA (On-line Travel Agent) into the in-house system (PMS)
• Update details in the PMS for all bookings that are booked by the Central Reservations System (2-way interface)
• Prepare the special requests for guests' amenities (for example; fruit plates, boxes of chocolates, wine) to the Room Service Department daily
• Check next day arrivals from all OTAs to ensure that the bookings are in order. Follow through if there are any discrepancies

Job Requirements:

• Good interpersonal skills
• Able to work independently and in a team
• Able to work in fast-paced environment
• Detail-focused and guest-oriented
• Able to work on rotating shift and saturday

We are from The Famous Kitchen, located at the springleaf estate in the north of Singapore serving flavourful Nanyang Cuisine

If you are passionate about Chinese Cuisine, we welcome you to join us as a Reservations Manager

Your duties shall include but not limited to the following:

• Engage with clients to understand their event needs, preferences, and special requests.
• Assess the specific requirements for events such as catering, seating arrangements, and any special accommodations.
• Oversee the planning process, ensuring all logistical aspects are covered, including timing, transportation, and setup.
• Coordinate with vendors to ensure timely delivery of services and products.
• Design and arrange the physical layout in the restaurant, including seating, tables, and decorations.
• Maintain relationships with beverage suppliers and manage orders and deliveries.
• Having a basic understanding of wine can be beneficial

• Respond to enquiries about Hotel's products and services by telephone and email etc.
• Determine guest needs and quote the appropriate room and rates as per requirements and up-sell Hotel products and services.
• Understanding and follow the revenue management strategies, to sell levels, directed rates and apply these methods on day to day operations.
• Coordinate and communicate with all other business units to ensure a smooth operation.
• Maintain knowledge of special rates, offers and any other promotions and packages.
• File and organize documents and maintain stationery and office supplies.
• Perform duties and responsibilities in a confidential manner whenever applicable.
• Assist guests in hotel reservations requests.
• Demonstrate the ability to interact with guests, employees and third parties that reflects highly on the hotel brand experiences.
• Responsible for facilitating reservations operations and procedures within guests, colleagues and public.
• Ensure all reservation information in all correspondences and reservations system is accurate.
• Provide efficient and courteous telephone service to guests and callers.
• Maintain a professional appearance and attitude so as to deliver the highest level of services at all times.
• Be completely familiar with the hotel products and services including operating time and days of the week for all outlets, hotel policies and the computer system.
• Ensure the process for FIT reservations are adhered to.
• Maintain professional business confidentiality.
• Perform related duties and special projects as assigned.