162 Client Onboarding jobs in Singapore

• This position sits within the Private Wealth BCCO unit and is responsible for supporting the front office in ensuring timely and compliant onboarding of new clients. The successful candidate is expected to be well-versed in AML/CFT and CDD standards, and familiar with the documentation and regulatory requirements for Private Wealth account types. The role requires a meticulous eye for detail, strong communication skills, and the ability to manage multiple stakeholders and competing priorities.
• Review and assess onboarding documentation to ensure completeness, accuracy, and compliance with MAS regulations and internal policy standards.
• Identify and escalate any deficiencies or red flags in client KYC, source of wealth (SoW), and background information.
• Liaise with Relationship Managers (RMs) to clarify submissions and obtain supporting documentation where required.
• Provide guidance to RMs on KYC requirements and support them in meeting submission standards.
• Ensure proper risk classification based on client profile, SoW, and overall risk factors.
• Coordinate with Financial Crime Compliance (FCC) and other control functions where escalation or additional review is necessary.
• Monitor onboarding turnaround time and ensure cases are processed within SLA.
• Support internal projects and initiatives related to onboarding process enhancements, checklist updates, and policy changes.
• Ensure proper documentation and record-keeping to support audit readiness and regulatory inspections.
• Ability to work independently with minimal supervision, and collaborate effectively with both front office and control functions.

Elsa Fontanne (CEI No. R24124496)

Email Address:

Recruitment Consultant

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

• Review client account details and documents to ensure they meet compliance standards
• Manage client onboarding by coordinating with internal teams and external partners
• Ensure client records are accurately maintained and regularly updated
• Support the creation of reports and presentations for management use
• Handle client queries professionally and deliver timely follow-ups
• Work closely with other teams to streamline and improve internal processes

Requirements:

• Minimum Dip/Deg in Banking, business or other related courses with at least 1-2 years of relevant working experience.
• Prior working industry in bank will be an advantage.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email:

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies, and benefit from shared knowledge. We have 40 million registered users from 75 countries, and our platform is available in 20 languages. eToro is an innovative, fast-growing business and is listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

eToro is on the hunt for a Client Onboarding Manager who is a people person, customer-centric, and ready to transform newcomers into trading experts faster than you can say "stock market.

This is a 6-month contract position, with the possibility of future opportunities depending on performance and business needs.

What will you be doing?

• Inbound Call Management / Outbound Call Activities: Conduct outbound onboarding calls to potential customers to assist them in starting their journey with eToro.
• Follow up on leads generated through marketing campaigns, referrals, or inquiries.
• Identify customer needs and provide tailored solutions that meet their requirements.
• Ideal to be capable of providing general market updates and understanding of the financial markets & products.
• Handle inquiries & verification of accounts, sharing our products and services, providing prompt and professional responses to customer questions, and building strong customer relationships over the phone.
• Maintain accurate customer records in the CRM system, ensuring all interactions are documented.
• Achieve or exceed individual and team daily, weekly, and monthly targets to meet all KPIs set out in Service Quality Standards and Balanced Scorecard.

• Proven experience in telesales, customer service or a related role.
• 1-3 years of total experience in financial services, a telemarketer/customer success agent will have an advantage.
• Strong verbal communication and active listening skills.
• Ability to handle high call volumes while maintaining quality and professionalism.
• Goal-oriented mindset with the ability to handle objections and close deals effectively.
• Excellent problem-solving skills and a customer-first mindset.
• Highly motivated and sales-driven individual who is also an excellent team player.
• Proficient in using CRM systems and Microsoft Office applications.

This role will be based in our Singapore office. Candidates must have full working rights in Singapore.

Role Overview
The Onboarding Specialist is responsible for guiding new clients through the initial setup and integration process, ensuring a smooth and efficient transition into the company’s products or services.
This role involves coordinating with internal teams, providing training and resources, addressing client inquiries, and ensuring all technical and administrative requirements are completed.
The Onboarding Specialist plays a key role in enhancing customer satisfaction, reducing time-to-value, and fostering long-term client relationships.

Key Responsibilities

• Lead clients through the onboarding journey, from contract signing to full product adoption.
• Coordinate with internal departments (sales, technical support, customer success) to ensure a seamless setup process.
• Deliver tailored product training and resources to clients, including virtual and in-person sessions.
• Respond to client inquiries promptly, offering clear and professional guidance.
• Ensure all technical configurations, account activations, and administrative requirements are completed on schedule.
• Monitor onboarding progress, proactively identifying and resolving any issues that may delay implementation.
• Gather client feedback to improve onboarding processes and enhance overall customer experience.

Requirements

• Fluent in Mandarin Chinese and English (spoken and written), with excellent communication skills.
• Strong understanding of the Greater China market (Mainland China, Hong Kong, Macau, Taiwan), including business culture and client expectations.
• Proven experience in onboarding, customer success, account management, or related client-facing roles.
• Ability to manage multiple client projects simultaneously in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Tech-savvy, with the ability to quickly learn and explain software products.
• Exceptional interpersonal skills, with the ability to build trust and rapport with diverse clients.

Preferred Qualifications

• Experience in fintech, SaaS, or technology-related industries.
• Familiarity with CRM systems and onboarding tools.
• Prior work experience supporting clients in the Greater China region.

Role Overview
The Onboarding Specialist is responsible for guiding new clients through the initial setup and integration process, ensuring a smooth and efficient transition into the company’s products or services.
This role involves coordinating with internal teams, providing training and resources, addressing client inquiries, and ensuring all technical and administrative requirements are completed.
The Onboarding Specialist plays a key role in enhancing customer satisfaction, reducing time-to-value, and fostering long-term client relationships.

Key Responsibilities

• Lead clients through the onboarding journey, from contract signing to full product adoption.
• Coordinate with internal departments (sales, technical support, customer success) to ensure a seamless setup process.
• Deliver tailored product training and resources to clients, including virtual and in-person sessions.
• Respond to client inquiries promptly, offering clear and professional guidance.
• Ensure all technical configurations, account activations, and administrative requirements are completed on schedule.
• Monitor onboarding progress, proactively identifying and resolving any issues that may delay implementation.
• Gather client feedback to improve onboarding processes and enhance overall customer experience.

Requirements

• Fluent in Mandarin Chinese and English (spoken and written), with excellent communication skills.
• Strong understanding of the Greater China market (Mainland China, Hong Kong, Macau, Taiwan), including business culture and client expectations.
• Proven experience in onboarding, customer success, account management, or related client-facing roles.
• Ability to manage multiple client projects simultaneously in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Tech-savvy, with the ability to quickly learn and explain software products.
• Exceptional interpersonal skills, with the ability to build trust and rapport with diverse clients.

Preferred Qualifications

• Experience in fintech, SaaS, or technology-related industries.
• Familiarity with CRM systems and onboarding tools.
• Prior work experience supporting clients in the Greater China region.

Job Overview

This role is responsible for conducting thorough screening processes to identify potential risks and ensuring compliance with relevant regulations.

• Evaluate results from World-Check and Google search against client profiles to identify any matches.
• Collaborate with stakeholders to prepare onboarding documents for approval.
• Perform periodic Know-Your-Customer reviews (PKR) before obtaining necessary approvals.
• Work independently to resolve CDD or AML operational issues and follow up on key risk metrics.
• Maintain accurate records for the Compliance department.
• Support other business functions as required.

The ideal candidate should possess:

• A diploma in Business, Finance, Accounting, or Law.
• At least 1–3 years of experience in AML/Compliance.
• Candidates with strong backgrounds in law, tax, audit, regulatory supervision, or corporate services will also be considered.

A client onboarding officer plays a pivotal role in ensuring seamless customer experiences. In this position, you will be responsible for reviewing client account information, coordinating the onboarding process, and maintaining accurate records.

• Conduct thorough reviews of client account information to ensure compliance with regulatory requirements
• Coordinate the onboarding process for new clients by liaising with internal and external stakeholders
• Maintain accurate and up-to-date client records and documentation

Key Qualifications

• Min. 1-2 years of client onboarding experience
• Able to start work immediately

Application Process

Interested candidates should email their resume to initiate the application process.

We are seeking a highly skilled Key Client Onboarding Specialist to manage accurate client records and drive the onboarding process for new clients.

• Compile comprehensive client documentation and maintain up-to-date records
• Conduct regular reviews of client account information and supporting documents
• Coordinate the onboarding process from initiation to completion
• Collaborate with business units and stakeholders to ensure seamless client transitions
• Prepare and present management reports to facilitate informed decision-making
• Deliver exceptional customer service and address client inquiries in a timely manner

• Relevant degree or certification
• Minimum 1 year of experience in Banking and Finance sectors

• Supported account opening and due diligence processes by coordinating with various business units and handling client documentation.
• Conducted thorough checks on client information and maintained organized records to ensure compliance and audit readiness.
• Assisted with client onboarding activities, including preparing required materials for internal, external, and regulatory reviews.
• Managed the review and submission of regulatory forms, such as FATCA and CRS, ensuring accurate data handling.
• Provided operational support for tasks such as verifying authorized signatories and updating client account information.
• Maintained regular communication with client relationship teams to track account opening status and outstanding documentation.
• Performed periodic reviews of existing client accounts, particularly those classified as high-risk, to ensure ongoing compliance.
• Reviewed and improved onboarding processes to enhance efficiency and client experience, with a focus on specific client segments.
• Conducted screening reviews for client background checks, escalating any concerns to the compliance lead when needed.

Requirements

• At least 3 years of relevant experience in financial institutions

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117