390 Client Onboarding Specialist jobs in Singapore

Role Overview
The Onboarding Specialist is responsible for guiding new clients through the initial setup and integration process, ensuring a smooth and efficient transition into the company’s products or services.
This role involves coordinating with internal teams, providing training and resources, addressing client inquiries, and ensuring all technical and administrative requirements are completed.
The Onboarding Specialist plays a key role in enhancing customer satisfaction, reducing time-to-value, and fostering long-term client relationships.

Key Responsibilities

• Lead clients through the onboarding journey, from contract signing to full product adoption.
• Coordinate with internal departments (sales, technical support, customer success) to ensure a seamless setup process.
• Deliver tailored product training and resources to clients, including virtual and in-person sessions.
• Respond to client inquiries promptly, offering clear and professional guidance.
• Ensure all technical configurations, account activations, and administrative requirements are completed on schedule.
• Monitor onboarding progress, proactively identifying and resolving any issues that may delay implementation.
• Gather client feedback to improve onboarding processes and enhance overall customer experience.

Requirements

• Fluent in Mandarin Chinese and English (spoken and written), with excellent communication skills.
• Strong understanding of the Greater China market (Mainland China, Hong Kong, Macau, Taiwan), including business culture and client expectations.
• Proven experience in onboarding, customer success, account management, or related client-facing roles.
• Ability to manage multiple client projects simultaneously in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Tech-savvy, with the ability to quickly learn and explain software products.
• Exceptional interpersonal skills, with the ability to build trust and rapport with diverse clients.

Preferred Qualifications

• Experience in fintech, SaaS, or technology-related industries.
• Familiarity with CRM systems and onboarding tools.
• Prior work experience supporting clients in the Greater China region.

Job Overview

This role is responsible for conducting thorough screening processes to identify potential risks and ensuring compliance with relevant regulations.

• Evaluate results from World-Check and Google search against client profiles to identify any matches.
• Collaborate with stakeholders to prepare onboarding documents for approval.
• Perform periodic Know-Your-Customer reviews (PKR) before obtaining necessary approvals.
• Work independently to resolve CDD or AML operational issues and follow up on key risk metrics.
• Maintain accurate records for the Compliance department.
• Support other business functions as required.

The ideal candidate should possess:

• A diploma in Business, Finance, Accounting, or Law.
• At least 1–3 years of experience in AML/Compliance.
• Candidates with strong backgrounds in law, tax, audit, regulatory supervision, or corporate services will also be considered.

A client onboarding officer plays a pivotal role in ensuring seamless customer experiences. In this position, you will be responsible for reviewing client account information, coordinating the onboarding process, and maintaining accurate records.

• Conduct thorough reviews of client account information to ensure compliance with regulatory requirements
• Coordinate the onboarding process for new clients by liaising with internal and external stakeholders
• Maintain accurate and up-to-date client records and documentation

Key Qualifications

• Min. 1-2 years of client onboarding experience
• Able to start work immediately

Application Process

Interested candidates should email their resume to initiate the application process.

Job Summary

We are seeking a seasoned Client Onboarding Specialist to join our team. In this role, you will be responsible for reviewing client account details and documents to ensure compliance standards are met.

Your Key Responsibilities:

• Review Client Accounts : Verify client account details and documents against compliance standards
• Manage Client Onboarding : Coordinate with internal teams and external partners to ensure seamless onboarding processes
• Maintain Accurate Records : Ensure timely updates of client records and accurate data management
• Support Reporting : Assist in creating reports and presentations for management use
• Client Support : Handle client queries professionally and deliver timely follow-ups

About This Role

This is an excellent opportunity for individuals who enjoy working in a dynamic environment and take pride in delivering exceptional service to clients.

Requirements

• Education : Minimum Dip/Deg in Banking, Business, or related courses
• Experience : At least 1-2 years of relevant working experience
• Prior Industry Experience : Prior working industry in bank will be an advantage

About Us

We pride ourselves on our commitment to delivering exceptional service and building long-term relationships with our clients and candidates.

This position is part of a team responsible for the timely and compliant onboarding of new clients within the Private Wealth BCCO unit. The successful candidate will be well-versed in AML/CFT and CDD standards, familiar with documentation and regulatory requirements for Private Wealth account types, and have a meticulous eye for detail.

The role involves reviewing and assessing onboarding documentation to ensure completeness, accuracy, and compliance with MAS regulations and internal policy standards. This includes identifying and escalating any deficiencies or red flags in client KYC, source of wealth (SoW), and background information.

Liaising with Relationship Managers (RMs) to clarify submissions and obtain supporting documentation where required, providing guidance to RMs on KYC requirements, and ensuring proper risk classification based on client profile, SoW, and overall risk factors are key aspects of this role.

Additionally, the candidate will coordinate with Financial Crime Compliance (FCC) and other control functions where escalation or additional review is necessary, monitor onboarding turnaround time, and ensure cases are processed within SLA. Support for internal projects and initiatives related to onboarding process enhancements, checklist updates, and policy changes is also required.

• Front Office
• Excellent Communication Skills
• Asset Management
• Microsoft Office
• Microsoft Excel
• Ability To Work Independently
• Wealth
• Administration
• Compliance
• Attention to Detail
• Communication Skills
• Regulatory Requirements
• KYC

Role Summary

We are seeking a seasoned Client Onboarding Specialist to join our team. As an integral part of our organization, this role will play a vital part in ensuring the seamless onboarding experience for our clients.

Key Responsibilities:

• Develop and implement effective client onboarding strategies that meet regulatory requirements and enhance operational efficiency.
• Collaborate with internal teams to streamline onboarding procedures and improve overall process performance.
• Maintain accurate records and documentation to ensure audit readiness and compliance.
• Provide training and support to team members involved in client onboarding.
• Serve as the primary point of contact for clients during the onboarding period and develop strategies to improve client satisfaction and retention.

Requirements

To be successful in this role, you should possess:

• A degree holder with minimum 3 years of KYC/AML onboarding experience.

What's in it for You?

• The opportunity to work in a well-established organization within the financial services industry.
• The chance to contribute to enhancing client satisfaction and operational efficiency.
• A dynamic work environment that fosters growth and development.

We are looking for a highly motivated and experienced professional who can make a meaningful impact in the banking and financial services sector. If you are ready to take on this challenging role, we encourage you to apply today.

Private Wealth Client Onboarding Officer

We are seeking a skilled and experienced Private Wealth Client Onboarding Officer to join our team. The successful candidate will be responsible for ensuring timely and compliant onboarding of new clients, reviewing and assessing onboarding documentation, identifying and escalating any deficiencies or red flags in client KYC, source of wealth, and background information.

The ideal candidate will have 3-4 years of relevant experience and a degree in a relevant discipline. They will be able to provide guidance to Relationship Managers on KYC requirements and support them in meeting submission standards.

The Private Wealth Client Onboarding Officer will work closely with Financial Crime Compliance and other control functions to ensure proper risk classification based on client profile, source of wealth, and overall risk factors.

• Supporting the front office in ensuring timely and compliant onboarding of new clients.
• Review and assess onboarding documentation to ensure completeness, accuracy, and compliance with MAS regulations and internal policy standards.
• Identify and escalate any deficiencies or red flags in client KYC, source of wealth, and background information.
• Liaise with Relationship Managers to clarify submissions and obtain supporting documentation.
• Provide guidance to Relationship Managers on KYC requirements and support them in meeting submission standards.
• Ensure proper risk classification based on client profile, source of wealth, and overall risk factors.

• 3-4 years of relevant experience.
• Degree of a relevant discipline.

Interested applicants should submit their resumes for review.

The role of a Client Onboarding Specialist involves performing comprehensive reviews of client information to ensure compliance with regulatory requirements and internal standards.

This includes validating customer details such as address, employment history, and potential PEP/SPF connections, including sanctions and negative news checks where required.

The successful candidate will partner with internal stakeholders to guarantee due diligence and documentation reviews meet regulatory and policy expectations.

Key Responsibilities:

• Conduct client onboarding reviews across varied risk classes
• Monitor and track client records
• Determine account scope and perform client identification and screening
• Validate customer information
• Collaborate with internal teams

Requirements:

• Minimum degree in a relevant field
• Minimum 3 years of experience in a related role
• Ability to start immediately or within short notice

Job Title: KYC Client Onboarding Specialist

This is an exciting opportunity to join our team as a KYC Client Onboarding Specialist. As a key member of our onboarding process, you will be responsible for ensuring that all client documentation is accurate and up-to-date, and that all regulatory requirements are met.

Key Responsibilities:

• Coordinate with various business units to ensure seamless client onboarding processes
• Maintain organized records to ensure compliance and audit readiness
• Assist with client onboarding activities, including preparing required materials for internal, external, and regulatory reviews
• Manage the review and submission of regulatory forms, such as FATCA and CRS, ensuring accurate data handling
• Provide operational support for tasks such as verifying authorized signatories and updating client account information
• Maintain regular communication with client relationship teams to track account opening status and outstanding documentation
• Perform periodic reviews of existing client accounts, particularly those classified as high-risk, to ensure ongoing compliance
• Review and improve onboarding processes to enhance efficiency and client experience

To be successful in this role, you will need to have:

• A minimum of 3 years of relevant experience in financial institutions

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.

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