196 Onboarding Manager jobs in Singapore

The primary objective of this role is to lead the end-to-end client onboarding process while ensuring compliance with regulatory requirements. This involves collaborating with various internal teams to optimize procedures and enhance efficiency.

To achieve this goal, the ideal candidate will be responsible for monitoring and resolving any issues or delays in the onboarding process, maintaining accurate records and documentation to guarantee audit readiness, and providing training and support to team members involved in client onboarding.

• Manage and improve processes to increase operational efficiency.
• Excellent employee benefits package.

We are seeking a highly skilled professional with a degree and at least 3 years of experience in KYC/AML onboarding.

• An opportunity to contribute to improving our services and enhancing customer satisfaction.

• Chance to contribute to enhancing processes and operational efficiency.
• Good employee benefits

Our client is a UK-headquartered global financial services provider that specializes in online trading and investing. Founded in 1990s, it has grown into a publicly listed firm on the London Stock Exchange and is part of the FTSE 250 Index.

• Manage the end-to-end client onboarding process, ensuring compliance with regulatory requirements.
• Collaborate with internal teams to streamline onboarding procedures and enhance efficiency.
• Monitor and resolve any issues or delays in the onboarding process.
• Maintain accurate records and documentation to ensure audit readiness.
• Provide training and support to team members involved in client onboarding.
• Act as the primary point of contact for clients during the onboarding period.
• Develop and implement strategies to improve client satisfaction and retention.

A successful Onboarding Manager should have:

• Degree holder with minimum 3 years of KYC/AML onboarding experience

• Opportunity to work in a well-established organisation within the financial services industry.
• Chance to contribute to enhancing client satisfaction and operational efficiency.
• 5 days working from office

This is an exciting opportunity for an experienced professional to make a meaningful impact in the banking and financial services sector. If you are ready to take on this rewarding role, we encourage you to apply today

Contact

Amber Chang (Lic No: R1984307/ EA no: 18C9065)

Quote job ref

JN-082025-6816128

Phone number

+65 6541 9921

Michael Page International Pte Limited, company number 199804751N (including Page Executive (53295516A) and Page Personnel Recruitment Pte Ltd (Registration Number: 201736642C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.

Job Title: Global Onboarding Manager

About the Job:

As a key member of our onboarding team, you will play a vital role in ensuring a seamless experience for our clients. Your primary responsibility will be to oversee the onboarding process, from initial setup to full product usage.

Key Responsibilities Include:

• Take complete ownership of client onboarding and implementation across all locations.
• Engage with clients throughout the onboarding process, including regular meetings, visits, and deal reviews.
• Spearhead the development of our onboarding framework, ensuring it meets the needs of our clients and internal stakeholders.
• Lead continuous improvement efforts, delivering balanced solutions that meet client requirements while considering broader business goals.
• Identify and escalate issues promptly to ensure timely resolution and minimize impact on clients and internal teams.

Required Qualifications & Capabilities:

• Minimum 10 years of experience in operations, client service, or related disciplines supporting payment and deposit products.
• Strong understanding of e-commerce business operations, regulatory requirements, and innovative onboarding solutions.
• Proven leadership experience, with ability to motivate and build cohesive teams.
• Excellent communication and presentation skills, with ability to engage with executive-level stakeholders.
• Effective delegating, planning, and time management skills to meet deadlines and team objectives.
• Bachelor's degree or equivalent qualification.

• Chance to contribute to enhancing processes and operational efficiency.
• Good employee benefits

• Manage the end-to-end client onboarding process, ensuring compliance with regulatory requirements.
• Collaborate with internal teams to streamline onboarding procedures and enhance efficiency.
• Monitor and resolve any issues or delays in the onboarding process.
• Maintain accurate records and documentation to ensure audit readiness.
• Provide training and support to team members involved in client onboarding.
• Act as the primary point of contact for clients during the onboarding period.
• Develop and implement strategies to improve client satisfaction and retention.

• Degree holder with minimum 3 years of KYC/AML onboarding experience

• Opportunity to work in a well-established organisation within the financial services industry.
• Chance to contribute to enhancing client satisfaction and operational efficiency.
• 5 days working from office

eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies, and benefit from shared knowledge. We have 40 million registered users from 75 countries, and our platform is available in 20 languages. eToro is an innovative, fast-growing business and is listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.
eToro is on the hunt for a Client Onboarding Manager who is a people person, customer-centric, and ready to transform newcomers into trading experts faster than you can say "stock market.
This is a 6-month contract position, with the possibility of future opportunities depending on performance and business needs.
What will you be doing?
Inbound Call Management / Outbound Call Activities: Conduct outbound onboarding calls to potential customers to assist them in starting their journey with eToro.
Follow up on leads generated through marketing campaigns, referrals, or inquiries.
Identify customer needs and provide tailored solutions that meet their requirements.
Ideal to be capable of providing general market updates and understanding of the financial markets & products.
Handle inquiries & verification of accounts, sharing our products and services, providing prompt and professional responses to customer questions, and building strong customer relationships over the phone.
Maintain accurate customer records in the CRM system, ensuring all interactions are documented.
Achieve or exceed individual and team daily, weekly, and monthly targets to meet all KPIs set out in Service Quality Standards and Balanced Scorecard.
Proven experience in telesales, customer service or a related role.
1-3 years of total experience in financial services, a telemarketer/customer success agent will have an advantage.
Strong verbal communication and active listening skills.
Ability to handle high call volumes while maintaining quality and professionalism.
Goal-oriented mindset with the ability to handle objections and close deals effectively.
Excellent problem-solving skills and a customer-first mindset.
Highly motivated and sales-driven individual who is also an excellent team player.
Proficient in using CRM systems and Microsoft Office applications.
This role will be based in our Singapore office. Candidates must have full working rights in Singapore.
#J-18808-Ljbffr

ROLE AND RESPONSIBILITIES

The Onboarding Manager will play a crucial role in ensuring that all new clients fully meet the organization’s compliance standards and regulatory obligations. This role involves overseeing customer due diligence (CDD) and enhanced due diligence (EDD) as integral parts of the onboarding process.

The ideal candidate will have a strong understanding of anti-money laundering (AML) regulations, financial crime risks, and KYC procedures. In addition, they should have experience leading a team and managing end-to-end project testing in collaboration with multiple internal and external stakeholders.

Key responsibilities:

• Take ownership of the new client account opening process, performing KYC reviews and due diligence for individual, corporate, and institutional clients.
• Well-versed with corporate onboarding processes is essential
• Verify customer identification and documentation to ensure compliance with internal policies and external regulatory requirements.
• Conduct risk assessments to categorize customers into appropriate risk levels.
• Identify and escalate potential red flags, including adverse media hits, PEP (Politically Exposed Person) status, or unusual activity patterns.
• Ensure full compliance with AML, CFT (Counter Financing of Terrorism), and KYC regulatory requirements.
• Assist in reviewing and updating policies and procedures to reflect evolving regulatory standards.
• Collaborate closely with internal teams, including Compliance, Legal, Risk Management, and Sales.
• Liaise with external stakeholders as required.
• Accurately update and maintain new client information in relevant systems (e.g., back-office platforms, online trading platforms).
• Respond promptly to internal queries related to customer onboarding and account maintenance, with an emphasis on first-time accuracy.
• Support client-facing teams to deliver a high-quality customer experience throughout the onboarding journey.
• Bring experience in streamlining processes and conducting user acceptance testing (UAT) for projects.
• Maintain a customer-centric approach, proactively providing solutions to overcome obstacles and meet business needs.

KEY SKILLS AND EXPERIENCE

• Education: Bachelor’s degree in Finance, Business, or a related field (preferred).
• Experience: 3–4 years of experience in KYC and AML onboarding, with proven experience leading a team, managing projects, and driving process improvements.
• Technical Skills: Proficient in using screening tools for PEP and adverse media checks, such as LexisNexis, ComplyAdvantage, Sumsub, Jumio, or similar platforms.
• Attention to Detail: Strong focus on accuracy, completeness, and thoroughness in all work.
• Communication: Excellent verbal and written communication skills, with the ability to present information clearly to various stakeholders.
• Teamwork: Collaborative mindset with the ability to work effectively across multiple teams and departments.
• Workload Management: Capable of managing high processing volumes while consistently meeting service level agreements (SLAs).
• Industry Knowledge: Basic understanding of stockbroking back-office operations is an advantage but not essential.
• Process Improvement: Proactive in identifying gaps and opportunities for improvement and able to communicate requirements effectively to business analysts or development teams.
• Client-Centric Approach: Operates with integrity, balancing regulatory compliance with a strong focus on delivering an excellent client experience.

Join to apply for the Onboarding Manager, Brokerage (Contract) role at Michael Page

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• Chance to contribute to enhancing processes and operational efficiency.
• Good employee benefits
  
  
  

• Chance to contribute to enhancing processes and operational efficiency.
• Good employee benefits
  
  
  

• Manage the end-to-end client onboarding process, ensuring compliance with regulatory requirements.
• Collaborate with internal teams to streamline onboarding procedures and enhance efficiency.
• Monitor and resolve any issues or delays in the onboarding process.
• Maintain accurate records and documentation to ensure audit readiness.
• Provide training and support to team members involved in client onboarding.
• Act as the primary point of contact for clients during the onboarding period.
• Develop and implement strategies to improve client satisfaction and retention.
  
  
  

• Degree holder with minimum 3 years of KYC/AML onboarding experience
  
  
  

• Opportunity to work in a well-established organisation within the financial services industry.
• Chance to contribute to enhancing client satisfaction and operational efficiency.
• 5 days working from office
  
  
  

• Industries Financial Services, Accounting, and Banking

Referrals increase your chances of interviewing at Michael Page by 2x

Downtown Core, Central Singapore Community Development Council, Singapore 1 month ago

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ROLE AND RESPONSIBILITIES

The Onboarding Manager will play a crucial role in ensuring that all new clients fully meet the organization’s compliance standards and regulatory obligations. This role involves overseeing customer due diligence (CDD) and enhanced due diligence (EDD) as integral parts of the onboarding process.

The ideal candidate will have a strong understanding of anti-money laundering (AML) regulations, financial crime risks, and KYC procedures. In addition, they should have experience leading a team and managing end-to-end project testing in collaboration with multiple internal and external stakeholders.

Key responsibilities:

• Take ownership of the new client account opening process, performing KYC reviews and due diligence for individual, corporate, and institutional clients.
• Well-versed with corporate onboarding processes is essential
• Verify customer identification and documentation to ensure compliance with internal policies and external regulatory requirements.
• Conduct risk assessments to categorize customers into appropriate risk levels.
• Identify and escalate potential red flags, including adverse media hits, PEP (Politically Exposed Person) status, or unusual activity patterns.
• Ensure full compliance with AML, CFT (Counter Financing of Terrorism), and KYC regulatory requirements.
• Assist in reviewing and updating policies and procedures to reflect evolving regulatory standards.
• Collaborate closely with internal teams, including Compliance, Legal, Risk Management, and Sales.
• Liaise with external stakeholders as required.
• Accurately update and maintain new client information in relevant systems (e.g., back-office platforms, online trading platforms).
• Respond promptly to internal queries related to customer onboarding and account maintenance, with an emphasis on first-time accuracy.
• Support client-facing teams to deliver a high-quality customer experience throughout the onboarding journey.
• Bring experience in streamlining processes and conducting user acceptance testing (UAT) for projects.
• Maintain a customer-centric approach, proactively providing solutions to overcome obstacles and meet business needs.

KEY SKILLS AND EXPERIENCE

• Education: Bachelor’s degree in Finance, Business, or a related field (preferred).
• Experience: 3–4 years of experience in KYC and AML onboarding, with proven experience leading a team, managing projects, and driving process improvements.
• Technical Skills: Proficient in using screening tools for PEP and adverse media checks, such as LexisNexis, ComplyAdvantage, Sumsub, Jumio, or similar platforms.
• Attention to Detail: Strong focus on accuracy, completeness, and thoroughness in all work.
• Communication: Excellent verbal and written communication skills, with the ability to present information clearly to various stakeholders.
• Teamwork: Collaborative mindset with the ability to work effectively across multiple teams and departments.
• Workload Management: Capable of managing high processing volumes while consistently meeting service level agreements (SLAs).
• Industry Knowledge: Basic understanding of stockbroking back-office operations is an advantage but not essential.
• Process Improvement: Proactive in identifying gaps and opportunities for improvement and able to communicate requirements effectively to business analysts or development teams.
• Client-Centric Approach: Operates with integrity, balancing regulatory compliance with a strong focus on delivering an excellent client experience.

Onboarding Manager, Brokerage (Contract)

Join to apply for the Onboarding Manager, Brokerage (Contract) role at Michael Page

Onboarding Manager, Brokerage (Contract)

3 days ago Be among the first 25 applicants

Join to apply for the Onboarding Manager, Brokerage (Contract) role at Michael Page

Get AI-powered advice on this job and more exclusive features.

• Chance to contribute to enhancing processes and operational efficiency.
• Good employee benefits
  

• Chance to contribute to enhancing processes and operational efficiency.
• Good employee benefits
  

• Manage the end-to-end client onboarding process, ensuring compliance with regulatory requirements.
• Collaborate with internal teams to streamline onboarding procedures and enhance efficiency.
• Monitor and resolve any issues or delays in the onboarding process.
• Maintain accurate records and documentation to ensure audit readiness.
• Provide training and support to team members involved in client onboarding.
• Act as the primary point of contact for clients during the onboarding period.
• Develop and implement strategies to improve client satisfaction and retention.
  

• Degree holder with minimum 3 years of KYC/AML onboarding experience
  

• Opportunity to work in a well-established organisation within the financial services industry.
• Chance to contribute to enhancing client satisfaction and operational efficiency.
• 5 days working from office
  

• Industries

  Financial Services, Accounting, and Banking

Referrals increase your chances of interviewing at Michael Page by 2x

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