3,345 Service Desk jobs in Singapore

We are seeking a detail-oriented and organized individual to join our team as a Service Desk Representative. The successful candidate will be responsible for handling office tasks, managing customer relationships, and providing excellent service to our clients.

• Perform cashiering duties, including daily settlements for credit card transactions
• Handle office tasks, such as filing and data entry
• Respond to customer emails and feedbacks in a timely and professional manner
• Answer phone calls and take messages accordingly
• Assist with making calls to existing customers to remind them about servicing

• A strong understanding of Microsoft Office and Excel
• No prior work experience required
• Excellent communication and written skills
• Organized and detail-oriented approach to work

1. Provide first-call resolution (FCR) support via phone and email, ensuring prompt and professional responses.
2. Perform initial troubleshooting for all reported incidents and escalate unresolved issues to second-level support teams as per defined procedures.
3. Keep users informed with timely updates on the status of their issues, in alignment with service level targets.
4. Maintain end-to-end ownership of support tickets, ensuring accurate and comprehensive information is logged and cases are followed through to resolution.
5. Manage user expectations effectively and alert the Team Lead in case of unusual spikes in specific types of incidents.
6. Accurately classify and prioritize incoming incidents, track their progress, and ensure consistent follow-ups and updates until closure.

• Monitor enterprise IT networks, server systems and commercial clouds.
• Single point of contact with customers/users, resolver groups, third party service providers and other departments
• Answer hotline calls and respond to e-mails within agreed timescales
• Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales
• Maintain documentation and comprehensive records of issues and problems

• Diploma in Information Technology/Computer Sciences/ Telecommunication
• Entry level are welcome to apply.
• Possess a class 3/3A driving license is a must
• Strong teamwork and communication skills
• Excellent customer service skills
• Prior experience in Network Operations Centre (NOC) environment preferred
• Only Singaporean may apply.

• Manage the Service Desk and staff to provide 1st level technical support;
• Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of work.
• Act as a further escalation point for unresolved or escalated cases.
• Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles
• Report to SD managers on any issue that could significantly impact the business
• Take overall responsibility for incident management and request fulfilment (if any).
• Ensure staff take ownership of user problems and be proactive when dealing with user issues.
• Ensure all calls and emails are logged in the Service Desk logging system.
• Allocate more complex calls and emails to the relevant IT Support member.
• Arrange for external technical support where problems cannot be resolved within L1
• Manage Service Quality Assessment and Coach the agents on proper handling approaches.
• Provide Domain Training to new joiners.

• 7 years of end-user support experience, desktop or technical service desk.
• 5 years of experience leading a service desk team
• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
• Familiar with Service Desk day to day Operation.
• Preferably with ITIL 4 Foundation certification
• Experience in Situational Management to provide Adhoc instructions to the team.
• Experience in Gap Analysis, Productivity, Call/Incident Trending.
• Experience in managing Complaints.
• Experience in Service Level Agreement (SLA) Reports, Service Improvement Opportunities.

• Answer contacts promptly and professionally
• Log/Validate all contacts Call Handling Database
• Resolve a high percentage of customer problems using the relevant tools and systems
• Manage end to end all calls logged, providing regular updates to customers on call status
• Complete follow-on actions as appropriate
• Invoke Escalation Procedures within defined time frames
• Adhere to account Policies & Procedures
• Work to achieve individual and team goals
• Protect confidential and sensitive information and materials
• Observe strict compliance to licensing, copyright and trademark legislation
• Accomplish other duties as required
• Adhere to all DXC Policies & Procedures - Including Security and SOBC

• Diploma / Degree in any discipline
• Some basic IT knowledge, preferably in desktop support
• Ability to communicate at all levels, both technically and non-technically
• Professional & confident
• Good time management skills
• Excellent communication (written and oral) and listening skills
• Ability to perform well as part of a team under direct supervision
• Strong customer focus with prior experience in a customer service role
• Strong interpersonal skills
• Analytical and diagnostic skills
• Desire to work in a rapidly changing environment
• Demonstrated ability to prioritize tasks and work under pressure
• Demonstrated ability to actively participate and work within a team
• Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes
• Ability to comprehend and uphold DXC Policies and Procedures
• Adherence to 24 X 7 roster

Job Summary:

We are looking for a dedicated and customer-oriented to join our team. In this role, you will provide first and second-level technical troubleshooting across a broad spectrum of technologies. You will be the first point of contact for clients via phone, ticketing portals, and email, ensuring that incidents and service requests are addressed promptly and professionally.

Key Responsibilities:

• Provide technical support to end users via phone, email, and ticketing systems.
• Troubleshoot and resolve issues related to hardware, software, Microsoft 365, VPN (e.g., Cisco AnyConnect), and Active Directory.
• Manage and resolve tickets within SLA/KPI standards, ensuring accurate documentation and updates.
• Route complex issues to SMEs or vendors, acting as a point of contact between internal teams and clients.
• Track, manage, and close trouble tickets using ITSM tools such as ServiceNow.
• Prepare and deliver regular reports for clients and management as required.
• Follow Service Desk Standard Operating Procedures (SOPs).
• Support both Windows and macOS operating systems and troubleshoot mobile devices (iOS/Android).
• Perform other duties as needed to support service operations.

Required Qualifications:

• Diploma or Degree in Information Technology or a related field.
• At least 1 year of experience in a Service Desk or IT support role.
• Experience with Microsoft 365, VPN (Cisco AnyConnect), Active Directory, and basic network troubleshooting.
• Proficiency in Windows and macOS platforms.
• Hands-on experience using ITSM tools (e.g., ServiceNow, Jira, Zendesk).
• Knowledge of ITIL standards and best practices.
• Familiarity with Microsoft 365 administration.
• Technical certifications (e.g., Microsoft, CompTIA, Network+, Cloud Fundamentals).
• Basic scripting or programming experience is a plus.
• Excellent communication skills, both written and verbal.
• Strong customer service orientation with a problem-solving mindset.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Team player with a proactive and adaptable attitude.

Please send your detailed resume in MS Word format to with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Location: Bendemeer

Remuneration: Up to $3,000

Contract: 1-month contract (extendable based on performance)

Job Responsibilities:

• Attend to incoming calls related to the client's project
• Follow basic troubleshooting guides provided
• Log, categorize, and close tickets according to standard SOP
• Provide first-level support and escalate issues as necessary
• Maintain clear and professional communication with users

Qualifications & Experience:

• NITEC, Diploma, or equivalent in Information Technology or related field
• 1 year relevant experience in a similar scope
• Strong verbal communication and interpersonal skills
• Able to follow SOPs accurately
• Willing to work on-site at Bendemeer
• Able to commence work on 25 August

Only shortlisted candidates will be notified.

Harineshwari Lakxmi | EA Personnel Reg No: R25139423

APBA TG Human Resource Pte Ltd | EA License: 14C7275

Responsibilities:

• Monitor enterprise IT networks, server systems and commercial clouds.
• Single point of contact with customers/users, resolver groups, third party service providers and other departments
• Answer hotline calls and respond to e-mails within agreed timescales
• Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales
• Maintain documentation and comprehensive records of issues and problems

Requirements:

• Diploma in Information Technology/Computer Sciences/ Telecommunication
• Entry level are welcome to apply.
• Possess a class 3/3A driving license is a must
• Strong teamwork and communication skills
• Excellent customer service skills
• Prior experience in Network Operations Centre (NOC) environment preferred
• Only Singaporean may apply.

Interested candidates, please send your updated CV to

Tempserv Pte Ltd (06C3645)

R1983591

Job Summary:

Provides troubleshooting activities for Service Desk Support. Candidate should have exceptional customer service skills and the ability to work with internal and external clients to support and promote IT policies and methodologies.

Principle Responsibilities:

Service Desk Support members are expected to work on their tickets, starting with Critical, to the point of resolution to ensure continuity of care for each ticket request regardless of region. If advanced assistance is required to resolve the issue the Service Desk Support member may escalate the ticket to an Infrastructure Team accordingly. Ensures help tickets that are assigned are worked promptly and closed within the SLA, whenever possible. Emphasis on customer communications via phone, chat and/or service desk tool.

Responsibilities Tech Level 2:

● Advanced Troubleshooting: Investigate and resolve issues that require deeper technical understanding, including software conflicts, system errors, or advanced hardware problems.

○ Examples: Operating system crashes, complex application errors, network troubleshooting, or hardware failures that require diagnostics beyond basic checks.

● Escalation Management: Take ownership of tickets diagnose the problem, and apply appropriate fixes or workarounds.

● Software Configuration: Install, configure, and troubleshoot more complex software applications, databases, or enterprise-level tools.

● Remote and Onsite Support: Provide both remote troubleshooting and on-site support for more complex hardware issues.

● Specific Project work in regard to Refresh or special projects assigned to SDS.

● Ensures tickets assigned are worked promptly and closed within the SLA whenever possible.

● Emphasis on customer communications via phone, chat and/or service desk tool.

● Responsible for ensuring that support requests are responded to in a timely fashion.

● Adjusts ticket priority accordingly to conform with SLA definitions

● Responsible to research, investigate and provide solutions, or work-around to end user.

● Responsible to escalate issues to an Infrastructure Team if no work-around exists

● Responsible to provide recommendations and implement solutions to reduce or eliminate issues and call volumes.

● To further develop and provide outstanding Service Desk Support for PSA BDP's internal and external customers.

● To analyze, research and answer customer questions in a timely and high-quality manner.

● To research and help resolve customer-reported issues in a timely and high-quality manner.

● To assist the Infrastructure Team with application problem identification and testing.

● To fully endorse, support and enforce IT policies and procedures with PSA BDP's internal and external customers.

● To facilitate and assist with submission of IT Requests by internal and external customers based upon hardware issues/problems and changing and/or new business requirements.

● To design, develop and maintain comprehensive hardware test plans and test scripts.

● To assist Infrastructure with "release-oriented testing" (i.e. monthly, quarterly, per scheduled release) for new hardware releases.

● To assist Infrastructure with "random regression testing" (i.e. random, occasional, ongoing) to ensure proper ongoing functionality.

● Participate in IT projects/enhancements when required

● Responsible for after-hours and weekend support as needed.

Behavioral Skills:

● Takes accountability and ownership.

● Possesses strong willingness and drive to succeed.

● Outstanding customer service skills.

● Ability to work well within a team environment as well as possess the desire and ability to be a significant contributor to the team's overall success.

● Possess an outgoing, energetic personality.

● Demonstrates a can-do and positive attitude.

● Ability and desire to establish rapport with customers.

● Experience multi-tasking in a highly faced-paced environment.

● Excellent problem-solving skills.

● Excellent oral and written communication skills.

● Ability to maintain confidentiality.

● Demonstrates enthusiasm and commitment to the position and values of the company.

Experience and Skills Required:

● Possess excellent, strong organizational, analytical skills and strong communication skills (formal and informal English, oral and written). Additional languages are a plus.

● Good ability to interface well with desk-level, mid-level and senior management personnel both internally to PSA BDP as well as in customer and partner organizations.

● Possess good and/or working proficiency in Microsoft Office including Word and Excel.

● Familiarity with IT ticketing systems and concepts is a plus.

● Be adaptive, flexible with respect to work schedule.

● Driven individual, with the ability to work as a team and partake as a team player.

● Experience with system diagnostics, repairs, and troubleshooting tools.

● Strong problem-solving and analytical skills

● Ability to use and manage remote desktop tools for problem resolution.

● Ability to prioritize

Physical Capabilities:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position is sedentary, and no unusual physical requirements are necessary to perform daily tasks. While performing the duties of this job, the employee frequently is required to sit, stand, walk, bend, reach with hands and arms, vision abilities, hear, speak and read. The employee is regularly required to use but is not limited to computer, fax machine and phone. The employee must occasionally lift and/or move up to 10 pounds.