4,263 IT Support Specialist jobs in Singapore

Hardware Software Specialist

Please find the Job Description below.

1. Installing and configuring Windows, software, hardware and networks
2. Monitoring system performance and troubleshooting issues
3. Ensuring the security and efficiency of the IT infrastructure
4. Setting up accounts and workstations
5. Managing network Related Problem and technology tools
6. Troubleshooting issues and outages
7. Upgrading systems with new releases and models
8. Building an internal wiki with technical documentation, manuals, and IT policies
9. Provide technical support to end-users for hardware, software, and network-related issues.
10. Diagnose and resolve technical issues related to desktops, laptops, and peripherals.
11. Support network connectivity issues, including VPNs and Wi-Fi configurations.
12. Install, configure, and maintain IT equipment such as computers, printers, network devices, and peripherals.
13. Ensure the timely setup and maintenance of software applications, updates, and patches.
14. Collaborate with the IT team to maintain the company’s network infrastructure, servers, and systems.
15. Diagnose and resolve issues related to networking, operating systems, software applications, and email systems.
16. Perform routine backups and maintain data integrity.
17. Support remote work solutions and assist with VPN configurations and remote troubleshooting.
18. Hands-on experience with network troubleshooting, including LAN/WAN, Routers, and firewalls.
19. Proficiency in diagnosing hardware and software issues, both remotely and onsite.

• Executive

• Full-time

• Business Development and Information Technology

• Minimum of one year's experience with Microsoft Windows 10 and Microsoft Office 365 is required.
• Key responsibilities include delivering desktop support services to users, which involves receiving, prioritizing, documenting and resolving end-user help requests as well as escalating incidents when necessary to maintain customer satisfaction and Service Level Agreement (SLA) expectations.
• Additional tasks include imaging/re-imaging, asset inventories, technical escalation to third-party vendors or resolver groups where appropriate, updating incident records, creating and updating work instructions where necessary, and documenting standards and procedures where needed.

Our organization is seeking a skilled Desktop Support Specialist to provide on-site IT and AV services for our East, Singapore location.

Your responsibilities will include:

• Providing assistance with IT computing devices
• Responding to user inquiries via phone or email
• Troubleshooting hardware issues and coordinating with vendors
• Supporting AV setups for meetings, presentations, and video conferencing sessions
• Performing routine checks and maintenance of AV equipment
• Managing Windows OS updates, antivirus software, and software installations
• Handling setup, relocation, and disposal of IT equipment
• Managing loan equipment and other IT-related tasks

• Diploma in Information Technology or a related field
• 1-2 years of experience in desktop and AV support
• Strong troubleshooting skills in both IT and AV equipment
• Able to work independently with excellent communication skills and a proactive approach
• Willingness to travel between buildings within the premises

• Monday to Friday, 8:30 AM - 6:00 PM
• Occasional support may be required for after-hours meetings

If you are interested, please send your resume (in MS Word format) to us stating your salary expectations and availability. All resumes will be treated with confidentiality.

The desktop support role is a crucial position requiring strong technical skills, excellent customer service focus, and effective teamwork ability.

• Provide timely and effective technical assistance to customers via various channels, including phone calls, emails, remote assessment tools, or on-site visits.
• Accurately diagnose, troubleshoot, and resolve technical issues utilizing best incident management practices.
• Collaborate with internal teams, regional teams, and external vendors to ensure timely resolution of technical incidents.
• Document all customer interactions and resolutions in the ticketing system.
• Provide regular reports on issue lists to customers and continuously update knowledge base articles and support documentation.

• Degree holder in computer science or engineering.
• 1-2 years of experience in developing web applications using ASP.Net Core, MVC, C#, Node.js, and SQL database.
• Sound understanding of modern web technologies, cloud computing, WCM, and ECM.
• Customer-focused mindset with a passion for delivering exceptional service and support.

This role requires a detail-oriented individual who can work effectively in a team environment. If you have a strong technical background and excellent communication skills, we encourage you to apply.

This role offers an exciting opportunity to provide top-notch desktop support as the primary point of contact for customers. You will be responsible for delivering prompt assistance, addressing a wide range of IT topics and issues.

Job Opportunity

We are seeking a motivated and organized Desktop Support Specialist to join our team.

Job Description

The Desktop Support Specialist will provide technical assistance to users, receiving, prioritizing, documenting and actively resolving end-user help requests. They will also perform imaging/re-imaging, asset inventories, and technical escalation to 3rd party vendors or resolver groups as needed.

Key Responsibilities

• Receive and prioritize end-user help requests
• Document and resolve issues in a timely manner
• Perform imaging/re-imaging of desktops
• Conduct asset inventories
• Escalate technical issues to 3rd party vendors or resolver groups

Requirements

To be successful in this role, you will need:

• A minimum of 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Fresh graduate with an IT background or equivalent experience

Benefits

This role offers the opportunity to work with a dynamic team, develop your technical skills, and take on new challenges.

How to Apply

If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

This role involves providing first-level technical support for desktop computing environment, including hardware, software, and peripherals troubleshooting.

The selected candidate will be responsible for following and executing Standard Operating Procedures (SOPs) for various technical support scenarios and change management processes.

Maintaining detailed documentation of all support activities, incidents, and resolutions on designated platforms is also a key responsibility.

This position requires handling user requests and incidents through email communication, ensuring proper tracking and timely updates.

The candidate should have strong technical knowledge of Windows operating systems and Microsoft Office suite.

Experience with IT service management tools and ticketing systems is also necessary.

In addition to these skills, excellent documentation and administrative skills are required.

A good understanding of IT security practices and compliance requirements is also desirable.

This job involves supporting end-user computing device (EUCD) compliance and management, including asset tracking and security policies.

The successful candidate will process administrative paperwork for IT equipment deployment, replacement, and disposal.

Regular reports on support metrics and incident resolution status must be generated.

• Strong Technical Knowledge: Windows operating systems and Microsoft Office suite.
• IT Service Management Tools: Experience with ticketing systems.
• Documentation and Administrative Skills: Excellent skills in documentation and administration.
• Communication Skills: Good written and verbal English skills.
• Problem-Solving Skills: Ability to work independently and follow established procedures.
• IT Security Practices: Basic understanding of IT security practices and compliance requirements.

Job Title:

The role of a Desktop Support Specialist is to provide assistance with technical issues related to ICT computing devices and peripherals. This includes helping end-users resolve problems, logging and tracking incidents, and coordinating with hardware vendors for repairs.

• Helpdesk support for ICT computing devices and peripherals.
• Log and track all end-user calls/cases until resolution.
• Provide 1st level hardware support to verify the nature of the problem.
• Coordinate with hardware vendors for repair when necessary.
• Maintain accurate records of inventory and assets.

• Setup and installation of new ICT computing devices and peripherals.
• Update Windows operating system patches and antivirus definitions.
• Perform basic configurations and patching of the Windows operating system.
• Create desktop images for new ICT computing devices as needed.

• Mac and Windows operating systems.
• Audiovisual equipment and setup.
• Inventory management and record-keeping.
• Firmware and software updates.
• Hardware troubleshooting and repair.

Benefits

This role offers opportunities for professional growth and development in a dynamic environment. If you are a skilled and motivated individual with a passion for technology, we encourage you to apply.

Overview

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Responsibilities

• Provide multi-skilled hardware and software support across incident and ISM technician responsibilities.
• Serve as the local contact for ETS partners, including escorting suppliers in comms rooms on behalf of Enterprise Network Services (ENS).
• Troubleshoot and resolve technical issues through help desk systems and escalate when necessary.
• Ensure smooth execution of IT operational processes and maintain adherence to service standards.
• Support Agile delivery processes and Jira-based task management.
• Document issues, resolutions, and support activities in line with ITSM standards.

Required Experience & Skills

• Excellent communication, interpersonal, and customer service skills.
• Ability to work effectively under pressure and tight deadlines.
• Hands-on experience using help desk call management systems.
• Familiarity with Jira and Agile delivery frameworks.
• Strong technical knowledge of a wide range of in-house and third-party applications.
• Previous experience in incident handling, ISM support, or related IT operations roles.

Regards

James

Email:

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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