2,569 IT Support Specialist jobs in Singapore

We are seeking a skilled Desktop Support Specialist to join our team.

• This role will be responsible for providing expert-level support and troubleshooting for end-user computing devices (EUCDs).

Main Responsibilities:

1. Provide EUCD support and troubleshooting services to ensure high-quality customer satisfaction.
2. Manage and deploy laptops and related hardware, ensuring seamless integration with existing systems.
3. Handle incidents and service requests via IT service management tools.
4. Support Microsoft 365 applications and services, including administration of Microsoft Active Directory.
5. Provide technical assistance for Mac and Apple devices.

Required Skills and Qualifications:

• Experience in EUCD support and deployment, preferably with a strong understanding of IT service management tools.
• Proficiency in Microsoft 365 and Active Directory, as well as familiarity with IT service management tools.
• Hands-on experience with Mac and Apple product support is essential.
• Strong communication and customer service skills are required to deliver exceptional user experiences.

About the Role

This position requires a highly skilled and organized individual who can effectively manage multiple priorities and tasks in a fast-paced environment. The ideal candidate will possess excellent problem-solving skills, technical expertise, and outstanding customer service abilities.

We seek a highly skilled Desktop Engineer to provide first and second-level support to end-users for desktop and laptop issues. The successful candidate will be responsible for installing, configuring and upgrading desktop hardware, operating systems and software applications.

• Provide technical assistance to end-users via phone, email or in-person
• Install, configure and upgrade desktop hardware, operating systems and software applications
• Troubleshoot and resolve desktop and laptop issues

• Bachelor's degree in Computer Science or related field
• At least 2 years of experience in desktop support
• Excellent communication and problem-solving skills

• Competitive salary and benefits package
• Opportunity to work with a dynamic team
• Professional development and growth opportunities

We are seeking a skilled Desktop Support Specialist to assist with end-user computing device maintenance and troubleshooting.

The ideal candidate will have hands-on experience in computer system support, Microsoft 365 proficiency, and knowledge of Active Directory. Familiarity with IT service management tools is also required.

Key Responsibilities:

• Provide prompt technical assistance for desktop and laptop devices.
• Manage hardware deployments, including laptops and related accessories.
• Handle customer incidents and service requests effectively.
• Support Microsoft applications and services.
• Administer Active Directory for optimal performance.
• Ensure high-quality customer service and satisfaction.

Requirements:

• Proven experience in desktop support and deployment.
• Proficiency in Microsoft 365 and Active Directory.
• Familiarity with IT service management tools.
• Hands-on experience with Mac and Apple product support.
• Excellent communication and interpersonal skills.
• ITIL certification or knowledge is an advantage.

Work Schedule

A standard 5-day workweek (Monday to Friday) at our office location is required.

Location

Our office is located near Changi Airport, Singapore.

The ideal candidate will serve as a key liaison between IT teams and end users, ensuring seamless communication and support.

• Assess and categorize issues appropriately, resolving them using the knowledge base or coordinating with the right support personnel or team to ensure a prompt resolution.
• Handle incident management, including accepting, resolving, and escalating issues via live chat, email, or other designated channels.
• Monitor and track unresolved incidents, assessing their impact and escalating high-priority or widespread issues to management.
• Adhere to SLA requirements for incident resolution, following escalation protocols for critical IT issues and understanding ITIL-based prioritization.
• Oversee IT service providers for the Singapore site, ensuring service continuity and operational efficiency.
• Manage the server room at the Singapore site, responding promptly to failure incidents, assisting with server room expansion and maintenance, and conducting regular inspections.

• Strong understanding of desktop office management software and IT service support.
• Ability to independently troubleshoot and resolve complex software-related issues.
• Proficiency in computer hardware troubleshooting, with expertise in diagnosing and resolving issues related to desktops, software, virus protection, and general IT support.
• Familiarity with network architecture and the ability to analyze and resolve common network access issues.
• Experience in diagnosing and troubleshooting printer hardware-related problems.
• Knowledge of IP phone configuration and troubleshooting.
• Skilled in the installation, configuration, and troubleshooting of Windows operating systems.
• Understanding of Active Directory and shared file services.
• Experience in IT asset management, including device provisioning, inventory management, and requirement clarification.
• Strong communication skills, attention to detail, and a proactive approach to problem-solving.
• Prior experience with server racking and cabling is a plus.
• Proficiency in both English and Mandarin/Chinese is preferred, as this role requires regular communication with internal and external stakeholders across the APAC region.

Job Title: Desktop Support Specialist

As a key member of our team, you will be responsible for delivering exceptional technical support to end-users in a fast-paced environment. Your primary goal is to ensure that users have a seamless experience with our technology infrastructure.

Key Responsibilities:

• Technical Support: Diagnose and resolve hardware, software, and network issues for end-users, both remotely and on-site.
• Hardware and Software Installation: Install, configure, and maintain desktops, laptops, peripherals, and software applications.
• System Maintenance: Perform system backups, performance monitoring, and troubleshooting on servers and network components.
• User Training and Guidance: Provide guidance and training to users on hardware and software usage, best practices, and troubleshooting techniques.
• Asset Management: Maintain accurate records of hardware and software assets, document procedures, and update knowledge bases.
• Project Assistance: Assist with IT projects related to desktop engineering and support, contributing expertise and coordinating tasks.
• Professional Development: Stay up-to-date with the latest technologies and trends in desktop support to improve processes and solutions.

Requirements:

• Technical Skills: Strong technical skills in troubleshooting hardware and software issues on various platforms (Windows, Mac, etc.).
• Communication and Interpersonal Skills: Excellent communication and interpersonal skills for interacting with end-users and collaborating with IT teams.
• Problem-Solving Skills: Analytical and problem-solving skills to diagnose and resolve complex issues.
• IT Infrastructure Knowledge: Familiarity with network concepts, Active Directory, and other relevant IT infrastructure components.

This role is ideal for a proactive and detail-oriented professional to deliver exceptional technical support services for desktops, laptops, printers, and related peripherals.

• Provide daily onsite technical assistance to end-users.
• Troubleshoot and resolve hardware, software, network, and connectivity issues in a timely manner.
• Install, configure, and maintain operating systems, business applications, and IT equipment to ensure optimal performance.
• Manage user accounts, password resets, and access rights in Active Directory/O365 to meet organizational needs.
• Maintain accurate incident logs, update helpdesk tickets, and adhere to established SLA guidelines.

• Nitec/Higher Nitec/Diploma in IT, Computer Science, or equivalent qualifications.
• A minimum of 1–2 years' experience in desktop or technical support roles.
• Strong troubleshooting skills in Windows OS, MS Office, networking & common desktop applications.
• Familiarity with Active Directory, Outlook/O365, remote support tools, antivirus software, etc.
• Excellent communication skills, customer service mindset, and ability to work independently in a fast-paced environment.

• Location: Kaki Bukit office.
• Standard working hours: Monday to Friday, 9.00am – 6.00pm.

We are seeking a skilled IT professional to fill the role of Desktop Engineer. As a member of our team, you will be responsible for providing Level 1 support to IT system users, including clarifying inquiries and escalating complex issues.

The successful candidate will have experience in troubleshooting hardware and software issues, as well as configuring and maintaining desktop computers and mobile devices.

You will also be responsible for performing administrative duties, including data record maintenance and updates.

This is an excellent opportunity to develop your skills and expertise in a dynamic and supportive environment.

Job Title: Desktop Support Specialist

We are seeking a highly skilled Desktop Support Specialist to join our team. The successful candidate will be responsible for providing top-notch support to end-users, ensuring seamless desktop operations and resolving technical issues in a timely manner.

This role involves handling end-to-end desktop refresh and replacement initiatives, as well as removing outdated technology from the user environment. You will also be responsible for addressing user questions, incidents, and requests, escalating issues as necessary, and collaborating with stakeholders to resolve conflicts.

Additionally, you will assist with patching and upgrading end-user devices, maintain desktop operating systems, and ensure compliance with security standards and access protocols.

Required Skills & Qualifications:

To be successful in this role, you should possess:

• A minimum of 4 years' experience in desktop operating system support, implementation, and maintenance.
• Knowledge of desktop operating systems and infrastructure required for enterprise deployments.
• Understanding of security and access standards, as well as basic networking and server technologies.
• Proficiency in supporting Windows 7 desktop environments and Microsoft Office applications.
• Excellent communication and analytical skills.

Benefits:

This role offers a competitive salary and opportunities for growth and professional development.

About Us:

We value our employees' contributions and offer a collaborative work environment.

We are seeking a skilled Desktop Support Specialist to provide technical assistance to end-users, manage endpoint devices, and administer cloud-based and on-premises infrastructure in a hybrid environment.

The ideal candidate will have hands-on experience with Microsoft Azure, Intune, and Windows Server support. They will be responsible for:

• Deploying, configuring, and managing endpoints using Microsoft Intune.
• Administering and supporting Azure Active Directory, Microsoft 365, and related services.
• Troubleshooting issues related to user access, M365 apps, and endpoint performance.

Additionally, the successful candidate will have:

• Proven experience in desktop support, IT helpdesk, and Windows server administration.
• Strong hands-on experience with Microsoft Intune, Azure Active Directory, and Microsoft 365.

This is an excellent opportunity to work in a dynamic team and contribute to the growth of our organization.