2,422 IT Support Specialist jobs in Singapore

This is a fantastic opportunity to join our team as a skilled IT professional, providing top-notch support for PC hardware and software, voice equipment, and mobile devices. As a Desktop Support Specialist, you will be responsible for setting up computers, installing software, performing hardware moves and changes, and resolving technical issues in a timely manner.

You will work closely with our management team to proactively inform them of trends, significant problems, and expected delays. Your excellent communication skills will enable you to provide clear documentation of products support and processes, as well as update and manage inventory on new incoming hardware orders.

• Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
• Physically set up computers and software system installation
• Perform basic hardware moves and changes
• Record and manage all incidents and requests in ticket-tracking system
• Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
• Develop and update new and existing process
• Proactively inform management of trends, significant problems and expected delays
• Provide other IT-related support as required by the business
• Documentation of products support and processes
• Update and manage inventory on new incoming hardware orders
• Communicate with vendors for incoming hardware orders and repairs

• English: Advanced level - strong verbal, written, listening communication experience

• Solid understanding of PC hardware/peripherals
• Exposure of mobile OS such as Apple iOS and Google Android
• Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
• Basic understanding of network and server-side infrastructure
• Experience in delivering superior customer service experience

• Ability to make sound decisions following approved procedures in a fast-paced environment
• Ability to effectively manage multiple tasks occurring simultaneously
• Ability to work independently with little supervision
• Demonstrate ownership taking, willing to learn and share knowledge

• New hire training - Provide OJT (On the Job training) to deskside new joiner and ensure their knowledge level is up to standard. Including technical & procedural knowledge
• New hire performance monitoring - Notify management on performance issue on new joiner for early intervention
• Asset disposal - Maintain inventory record for end of life assets. Manage hardware disposal tasks including physical hard drive removal from workstations

We are seeking a highly skilled professional to join our team as a Desktop Support Specialist.

The successful candidate will be responsible for diagnosing and resolving hardware, software, and network issues for end-users, both remotely and on-site. This will involve installing, configuring, and maintaining desktops, laptops, peripherals, and software applications, as well as performing tasks such as system backups, performance monitoring, and troubleshooting on servers and network components.

In addition to technical skills, the ideal candidate will possess excellent communication and interpersonal skills, with the ability to work independently and as part of a team, managing multiple tasks and prioritizing effectively.

A strong understanding of ITIL framework and best practices is preferred, as is experience with remote support tools and technologies. The successful candidate will also have analytical and problem-solving skills to diagnose and resolve complex issues, as well as familiarity with network concepts, Active Directory, and other relevant IT infrastructure components.

Key Responsibilities:

• Diagnose and resolve hardware, software, and network issues for end-users, both remotely and on-site.
• Install, configure, and maintain desktops, laptops, peripherals, and software applications.
• Perform tasks such as system backups, performance monitoring, and troubleshooting on servers and network components.
• Provide guidance and training to users on hardware and software usage, best practices, and troubleshooting techniques.
• Maintain accurate records of hardware and software assets, documenting procedures, and updating knowledge bases.
• Assist with IT projects related to desktop engineering and support, contributing expertise and coordinating tasks.
• Stay up-to-date with the latest technologies and trends in desktop support to improve processes and solutions.

Qualifications:

• Strong technical skills in troubleshooting hardware and software issues on various platforms (Windows, Mac, etc.).
• Excellent communication and interpersonal skills for interacting with end-users and collaborating with IT teams.
• Ability to work independently and as part of a team, managing multiple tasks and prioritizing effectively.
• Knowledge of ITIL framework and best practices is often preferred.
• Experience with remote support tools and technologies.
• Analytical and problem-solving skills to diagnose and resolve complex issues.
• Familiarity with network concepts, Active Directory, and other relevant IT infrastructure components.

Job Description:

We are seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring their desktops, laptops, and peripherals are running smoothly.

You will work closely with our IT teams to diagnose and resolve hardware, software, and network issues, either remotely or on-site. Your expertise in troubleshooting complex problems will be invaluable in keeping our users productive and happy.

Responsibilities:

• Diagnose and resolve hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, peripherals, and software applications
• Perform system backups, performance monitoring, and troubleshooting on servers and network components
• Provide guidance and training to users on hardware and software usage, best practices, and troubleshooting techniques
• Maintain accurate records of hardware and software assets, documenting procedures, and updating knowledge bases
• Assist with IT projects related to desktop engineering and support, contributing expertise and coordinating tasks
• Stay up-to-date with the latest technologies and trends in desktop support to improve processes and solutions

Qualifications:

• Strong technical skills in troubleshooting hardware and software issues on various platforms (Windows, Mac, etc.)
• Excellent communication and interpersonal skills for interacting with end-users and collaborating with IT teams
• Ability to work independently and as part of a team, managing multiple tasks and prioritizing effectively
• Knowledge of ITIL framework and best practices is often preferred
• Experience with remote support tools and technologies
• Analytical and problem-solving skills to diagnose and resolve complex issues
• Familiarity with network concepts, Active Directory, and other relevant IT infrastructure components

Job Title: Desktop Support Specialist

Overview: We are seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our computer systems and providing exceptional support to our end-users.

Description: As a Desktop Support Specialist, you will be responsible for troubleshooting and resolving technical issues related to hardware, software, and networking. You will work closely with our users to understand their needs and provide customized solutions to meet their requirements. Your expertise will also be required to deploy and maintain desktop applications, apply software patches and upgrades, and provide maintenance to both hardware and software issues.

Responsibilities:

• Troubleshoot and resolve technical issues related to hardware, software, and networking
• Customize desktop applications to meet user needs
• Deploy and maintain desktop applications
• Apply software patches and upgrades
• Provide maintenance to both hardware and software issues
• Assist end-users with technical queries and issues

Requirements:

• Bachelor's degree in Computer Science or relevant discipline
• Minimum 1 year of experience as a desktop support specialist
• Hands-on experience with Windows/Linux/Mac OS environments
• Familiarity with Azure cloud environment
• Working knowledge of office automation products and computer peripherals
• Knowledge of network security practices and anti-virus programs
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude

We Offer: In this role, you will have the opportunity to work with a dynamic team, develop your technical skills, and contribute to the success of our organization. If you are a motivated and detail-oriented individual who is passionate about technology, we encourage you to apply.

About Us: Our organization is committed to delivering exceptional service to our customers. We believe in fostering a culture of innovation, collaboration, and continuous learning. If you share our values and are looking for a challenging and rewarding career opportunity, please submit your application.

A Desktop Support Specialist is responsible for providing technical assistance and troubleshooting expertise to ensure optimal computer performance.

• Troubleshoot hardware, software, and network issues.
• Diagnose and resolve desktop, laptop, printer, and peripheral device problems.
• Provide timely support to end-users, ensuring minimal downtime and maximum productivity.

• Proven experience in desktop support or a related field.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.

• Opportunity to work with a dynamic team and contribute to the organization's success.
• Professional development and growth opportunities.
• A comprehensive benefits package, including medical, dental, and vision coverage.

As a Desktop Support Specialist, you will have the opportunity to make a real impact on our organization's success. You will be working with a talented team of professionals who are passionate about delivering exceptional results. If you are a motivated and dedicated individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.

Desktop Support Professional

About the Role:

We are seeking a skilled Desktop Support Professional to provide technical assistance to our team. This role involves installing, maintaining, and repairing computer hardware and software.

Duties and Responsibilities:

• Install and configure desktop computer hardware and software.
• Provide technical support to walk-in customers, existing orders, and those requiring off-site assistance.
• Analyze, diagnose, and resolve complex PC problems for end users.

Requirements:

• Strong understanding of computer systems and hardware.
• Excellent analytical and problem-solving skills.
• Able to handle heavy equipment and desktop builds.

What We Offer:

We are looking for a motivated and detail-oriented individual who is passionate about delivering exceptional customer service and technical support.

This is an excellent opportunity to join a dynamic team and take your career to the next level.

Contact Us:

To learn more about this exciting opportunity, please get in touch with us.

• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendors or resolver groups (where appropriate)
• Update incident records
• Create and update work instructions (where necessary)
• Document standards and procedures (where necessary)

Mac
Troubleshooting
Microsoft Office
Windows 10
Hardware
Laptops
Inventory
Active Directory
Windows 7
Computer Hardware
Microsoft Office 365
Windows
Microsoft Windows
Customer Satisfaction
ITIL
Technical Support

• Provide timely and effective support for hardware and software issues related to Windows 10/11, macOS, Office 365, and basic networking.
• Handle ticket logging, troubleshooting, and escalation of complex issues to higher-level teams when necessary.
• Perform PC/Mac setup, imaging, and user onboarding/offboarding with minimal disruption to business operations.
• Manage basic Active Directory (AD) and Azure AD tasks, including password resets and access requests.
• Support meeting rooms, connectivity, and hardware inventory to ensure seamless collaboration and productivity.

• 1-2 years of experience in desktop/helpdesk support.
• Knowledge of Windows 10/11, macOS, Office 365, and basic networking fundamentals.
• Familiarity with Active Directory (AD) and Azure AD, VPN, MFA, and IT service management tools.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.

Join a dynamic team and expand your expertise in desktop support and troubleshooting. In this role, you will be responsible for providing top-notch support to our customers, ensuring that their IT needs are met efficiently and effectively.

This is an exciting opportunity for a skilled desktop support professional to join our team. As a desktop support specialist, you will be working with various systems, networks, and desktops, performing troubleshooting, maintenance, and upgrades to ensure optimal performance.

• Provide timely and effective technical assistance to customers via phone, email, or on-site visits.
• Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other IT equipment.
• Maintain accurate records of customer interactions, including issue resolution and follow-up actions.
• Collaborate with internal teams to identify and implement process improvements and best practices.

• Diploma in Information Technology or related field.
• At least 1 year of experience in desktop support and basic networking skills.
• Familiarity with Windows operating systems and ability to troubleshoot common issues.
• Ability to work independently and as part of a team, with a strong sense of accountability.

• A competitive salary package, including bonuses and benefits.
• Ongoing training and development opportunities to enhance your skills and knowledge.
• A collaborative and dynamic work environment with a talented team.
• The chance to make a real impact and contribute to the growth and success of our organization.

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your relevant experience and qualifications. We look forward to hearing from you!