3,825 IT Support Specialist jobs in Singapore

Customer service is the backbone of any successful business, and we are seeking a skilled Help Desk Support Specialist to provide exceptional support to our customers.

• Respond to customer inquiries and resolve issues efficiently and effectively.
• Communicate with customers via phone, email, and other communication channels to handle requests and concerns.
• Manage and maintain accurate records of customer interactions and issue resolutions.

• High school diploma or equivalent qualification.
• At least one year of experience in customer-facing roles or help desk environments.

This role offers opportunities for career growth and development, as well as a competitive salary and benefits package.

Please note that this job description may be subject to change based on business needs.

We are seeking an experienced Help Desk Technician to provide top-notch technical support to our customers. This role requires strong problem-solving skills and the ability to work independently in a fast-paced environment.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are seeking a proactive and customer-focused Ops Support Executive (Service Desk) to join our IT Operations team. The ideal candidate will be responsible for providing first-level technical support, managing incidents, and ensuring high-quality service delivery through effective communication and troubleshooting.

• Contact Management
• Handle customer technical issues via Phone, Webchat, and Email, ensuring timely and professional responses.
• Provide application usage support based on FAQs and standard procedures.
• Adhere to standard communication templates for greetings, hold messages, and closures.
• Use predefined email templates to ensure response consistency.
• Furnish timely updates to customers on outstanding issues within defined service levels.
• Incident Management
• Perform first and 1.5-level troubleshooting of reported incidents and escalate to higher-level support as required.
• Take ownership of incidents through to resolution, ensuring accurate documentation and follow-up.
• Monitor ageing incidents and escalate to the Team Lead when resolver groups delay responses.
• Use remote control tools to diagnose and resolve user issues effectively.
• Classify and prioritize incidents accurately, track progress, and provide regular status updates.
• Manage customer expectations and inform the Team Lead of unusual spikes in incident volume.
• Password Reset
• Use administrative IDs only for pre-approved incidents.
• Authenticate users thoroughly before performing password reset tasks.
• Onsite and Remote Support
• Provide remote or face-to-face support for end-user device setup, break-fix issues, and software installation.
• Handle cloning and deployment of computers for new users.
• Maintain detailed records of troubleshooting steps and resolutions.
• Compliance and Security
• Follow all organizational security and compliance policies.
• Immediately escalate any unusual or suspicious security events to management.
• Continuous Improvement & Mentorship
• For senior team members: mentor new joiners, contribute to improvement plans, and propose innovative ideas to optimize workflows and processes.

• Mandatory Skills: Microsoft Office 365
• Supporting Skills: ITIL Foundation (preferred)
• Strong analytical, problem-solving, and communication skills.
• Ability to work in a fast-paced environment with a strong customer service mindset.

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to Your interest will be treated with strict confidentiality.

Consultant Name: Abinaya R

Reg No: R

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Direct message the job poster from Avensys Consulting

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are seeking a proactive and customer-focused Ops Support Executive (Service Desk) to join our IT Operations team. The ideal candidate will be responsible for providing first-level technical support, managing incidents, and ensuring high-quality service delivery through effective communication and troubleshooting.

• Contact Management
• Handle customer technical issues via Phone, Webchat, and Email, ensuring timely and professional responses.
• Provide application usage support based on FAQs and standard procedures.
• Adhere to standard communication templates for greetings, hold messages, and closures.
• Use predefined email templates to ensure response consistency.
• Furnish timely updates to customers on outstanding issues within defined service levels.
• Perform first and 1.5-level troubleshooting of reported incidents and escalate to higher-level support as required.
• Take ownership of incidents through to resolution, ensuring accurate documentation and follow-up.
• Monitor ageing incidents and escalate to the Team Lead when resolver groups delay responses.
• Use remote control tools to diagnose and resolve user issues effectively.
• Classify and prioritize incidents accurately, track progress, and provide regular status updates.
• Manage customer expectations and inform the Team Lead of unusual spikes in incident volume.
• Use administrative IDs only for pre-approved incidents.
• Authenticate users thoroughly before performing password reset tasks.
• Onsite and Remote Support: Provide remote or face-to-face support for end-user device setup, break-fix issues, and software installation.
• Handle cloning and deployment of computers for new users.
• Maintain detailed records of troubleshooting steps and resolutions.
• Compliance and Security: Follow all organizational security and compliance policies. Immediately escalate any unusual or suspicious security events to management.
• For senior team members: mentor new joiners, contribute to improvement plans, and propose innovative ideas to optimize workflows and processes.

• Mandatory Skills: Microsoft Office 365
• Supporting Skills: ITIL Foundation (preferred)
• Strong analytical, problem-solving, and communication skills.
• Ability to work in a fast-paced environment with a strong customer service mindset.

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to Your interest will be treated with strict confidentiality.

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.
About the Role
We are seeking a proactive and customer-focused Ops Support Executive (Service Desk) to join our IT Operations team. The ideal candidate will be responsible for providing first-level technical support, managing incidents, and ensuring high-quality service delivery through effective communication and troubleshooting.
Key Responsibilities
Contact Management
Handle customer technical issues via Phone, Webchat, and Email, ensuring timely and professional responses.
Provide application usage support based on FAQs and standard procedures.
Adhere to standard communication templates for greetings, hold messages, and closures.
Use predefined email templates to ensure response consistency.
Furnish timely updates to customers on outstanding issues within defined service levels.
Incident Management
Perform first and 1.5-level troubleshooting of reported incidents and escalate to higher-level support as required.
Take ownership of incidents through to resolution, ensuring accurate documentation and follow-up.
Monitor ageing incidents and escalate to the Team Lead when resolver groups delay responses.
Use remote control tools to diagnose and resolve user issues effectively.
Classify and prioritize incidents accurately, track progress, and provide regular status updates.
Manage customer expectations and inform the Team Lead of unusual spikes in incident volume.
Password Reset
Use administrative IDs only for pre-approved incidents.
Authenticate users thoroughly before performing password reset tasks.
Onsite and Remote Support
Provide remote or face-to-face support for end-user device setup, break-fix issues, and software installation.
Handle cloning and deployment of computers for new users.
Maintain detailed records of troubleshooting steps and resolutions.
Compliance and Security
Follow all organizational security and compliance policies.
Immediately escalate any unusual or suspicious security events to management.
Continuous Improvement & Mentorship
For senior team members: mentor new joiners, contribute to improvement plans, and propose innovative ideas to optimize workflows and processes.
Required Skills & Qualifications
Mandatory Skills: Microsoft Office 365
Supporting Skills: ITIL Foundation (preferred)
Strong analytical, problem-solving, and communication skills.
Ability to work in a fast-paced environment with a strong customer service mindset.
What’s On Offer
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to Your interest will be treated with strict confidentiality.
Consultant Details
Consultant Name: Abinaya R
Reg No: R
Avensys Consulting Pte Ltd
EA Licence 12C5759
Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.
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Axiom Technologies is an Australia-based organization with a global presence, specializing in Managed IT Solutions for medium to large-scale enterprises. To learn more about what we do, please visit:

We are seeking a skilled Desktop Support Specialist with strong network and data center experience to provide technical support, maintenance, and troubleshooting for our desktop infrastructure and data center operations. The ideal candidate will have hands-on experience in supporting end-user devices, network hardware, and data center environments to ensure smooth and secure IT operations.

• Provide technical support to end-users for hardware, software, and networking issues.
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
• Troubleshoot and resolve network connectivity issues, including LAN/WAN, VPN, and wireless networks.
• Support data center operations, including server management, hardware troubleshooting, and routine maintenance.
• Monitor system performance and implement necessary updates and patches.
• Assist in data center infrastructure setup, including rack setup, cabling, and hardware deployment.
• Maintain documentation of support activities, configurations, and network diagrams.
• Collaborate with IT teams to implement security protocols and ensure compliance.
• Participate in on-call support and incident response as needed.
• Assist with inventory management and procurement of IT assets.

• Proven experience in desktop support, network troubleshooting, and data center operations.
• Strong understanding of network protocols, hardware, and infrastructure.
• Experience with data center hardware, servers, switches, firewalls, and storage.
• Knowledge of Windows, macOS, and Linux operating systems.
• Excellent problem-solving, communication, and customer service skills.
• Ability to work under pressure and handle multiple tasks efficiently.

• Certifications such as CompTIA A+, Network+, Cisco CCNA, or equivalent.
• Experience with virtualization technologies (VMware, Hyper-V).
• Familiarity with data center management tools and monitoring systems.
• Knowledge of security best practices in network and data center environments.

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

We are seeking a Desktop Support Specialist to handle IT operations for our project. This role requires IT experience and security clearance.

• An IT professional with frontline experience in helpdesk management.
• Key responsibilities include IT service delivery, ticket management, hardware/software support, and network troubleshooting using Fluke testing devices.
• Troubleshooting basic incidents, walk-ins, and requests, and escalating critical tickets promptly.
• Maintaining accurate documentation of resolutions and updating the knowledge base.
• Staying up-to-date with current IT applications and services.

• Candidates with prior helpdesk experience are advantageous.
• Able to manage helpdesk duties effectively.
• Good communication skills for effective collaboration.
• Patient and willing to wait for necessary clearances before commencing work.

• Address and resolve routine issues and requests efficiently.
• Log all incidents and requests accurately.
• Escalate critical tickets within an hour of detection.
• Document resolutions and update the knowledge base regularly.
• Enhance general knowledge of current IT applications and services.

Desktop Support Specialist

We are seeking a skilled Desktop Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance and support to our users, ensuring that their systems and applications are running smoothly and efficiently.

The successful candidate will have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Job Title: Desktop Support Specialist

The role of the Desktop Support Specialist is to provide top-notch technical assistance to end-users, ensuring that their computing experiences are seamless and efficient. As a key member of our team, you will be responsible for resolving various desktop-related issues, from hardware malfunctions to software glitches.

Required Skills and Qualifications:

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• Technical Expertise: In-depth knowledge of Windows 10/11 operating systems, laptop/desktop hardware, and printer configuration.
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• Problem-Solving Skills: Ability to analyze complex technical problems, identify root causes, and implement effective solutions.
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• Communication Skills: Excellent verbal and written communication skills to interact with end-users, technical teams, and vendors.
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• Collaboration Skills: Strong ability to work collaboratively with cross-functional teams, including Network, Server, AD, Citrix, and Application Support.
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Benefits:

As a Desktop Support Specialist, you will enjoy a dynamic and challenging work environment, opportunities for growth and development, and a competitive compensation package.

Responsibilities:

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1. Provide timely and professional technical support to end-users via phone, email, or in-person.
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2. Resolves desktop-related issues, including hardware malfunctions, software glitches, and printer configuration.
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3. Collaborate with technical teams to resolve complex technical issues and improve overall system performance.
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4. Develop and maintain comprehensive documentation on technical procedures and best practices.
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5. Participate in on-call rotations to ensure 24x7 coverage.
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6. Contribute to continuous process improvements, identifying areas for enhancement and implementing changes as needed.
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Others:

This is an excellent opportunity for a motivated and detail-oriented individual to join our team and contribute to delivering exceptional IT services.