273 IT Support Specialist jobs in Singapore

Join us to apply for the Technical Support Specialist role at Venture Smarter .

This range is provided by Venture Smarter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$48,000.00/yr - $0,000.00/yr

Venture Smarter was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy. United by core values of innovation, integrity, and impact, we offer a 360-degree suite of solutions tailored to each client's needs. Over the years, we've successfully guided businesses through growth, market transitions, and legal complexities. As we look to the future, we're excited to continue being the catalyst that propels businesses to new heights. Join us in venturing smarter. Our mission is to be the driving force behind your business success. We offer specialized consultancy services that address your legal and business challenges, propelling you towards a future of limitless opportunities. By integrating innovation, integrity, and impact into our approach, we create tailored solutions that not only solve immediate issues but also position you for long-term growth. We're not just consultants; we're your partners in navigating the complex landscape of business evolution.

The Role

Company : Venture Smarter

Location : Remote

Salary : 4,000 - 5,000 per month (based on experience)

Job Description

Venture Smarter is seeking a Technical Support Specialist to join our growing team. In this role, you'll be responsible for providing exceptional technical support to both our clients and internal teams. As a remote position, you'll have the flexibility to work from the comfort of your home while helping to solve technical issues, troubleshoot systems, and provide solutions to enhance the customer experience.

Key Responsibilities

• Provide support for technical inquiries via phone, email, and live chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Guide clients through system installations, configurations, and updates.
• Maintain detailed logs of support requests and solutions provided.
• Collaborate with the development and IT teams to improve system performance and support protocols.
• Stay up-to-date with industry trends and new technologies to enhance customer service.

Ideal Profile / Requirements

• Proven experience in technical support or IT-related roles.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Experience with remote work tools and customer service platforms.
• Ability to work independently and manage time effectively.

Benefits

• Competitive monthly salary.
• Flexible work-from-home setup.
• Health and wellness benefits.
• Opportunities for career growth and development.

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: Venture Capital and Private Equity

Sound made by Sennheiser - For more than 75 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.

For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.

Sounds good? Join us as:

Technical Support Specialist

Your tasks

• Develop maximum sales potential out of assigned customers through good customer service techniques, basic knowledge of the company's products and services.

• Apply knowledge of company products/services to efficiently process customer information and respond to inquiries, concerns, and complaints in a diplomatic manner.

• Ensure orders are entered and moved through the system to shipping accurately and promptly.

• Apply correct prices and discounts after seeking or receiving proper approvals.

• Assist end users with our suite of self-help tools (E.g. FAQ, How-to-guides, webshop, repair portal) and contribute to constructing self-help content.

• Provide post-sales support such as basic technical support (level 1/2) and web sales order placement support.

• Support global key accounts and accounts with special requirements.

• Increase sales by upselling or cross selling where appropriate.

• Remain current on product information and product updates through available resources.

• Analyze customer accounts and promptly make corrections and/or modifications to files.

• Maintain updated, organized files on all assigned customers to include sales orders.

• Contact customers to obtain missing information or data to ensure an accurate customer database.

• Provide customer service, complaint handling and repair service customer support.

• Train new Customer Service Representatives as requested.

• Escalation from self-service tools (FAQ, How to guides).

• Contribute to self-help content.

• Web sales order placement support.

• Work closely with APAC Customer Service team to resolve customer's complaint (including through platform approved/provided by company) in a timely and satisfactory manner.

• Support with achievement of relevant KPI targets.

• Assist end users with our suite of self-help tools (Repair portal, web shop).

• Remain current on product information and product updates through available resources.

• Carry out and/or coordinate coverage for APAC team members whenever is required.

Your profile

• Minimum Diploma/Degree in Business/Electronic Engineering or relevant academic field.

• Minimum 1 year of customer service or order handling experience.

• Fluent in English, strong PC Skills in MS Office and JD Edwards software is added advantage.

• Strong customer service attitude; able to handle difficult customers with diplomacy and tact.

• Excellent communication (oral and written) skills, and excellent phone skills and accurate data entry skills.

• Excellent interpersonal skills and teamwork and good organizational skills with excellent follow-through and problem-solving skills.

• Prior experience with Logistics and export documentation.

Your benefits

• Environment : Join our international family business where you’ll experience a modern, exciting work environment, and "a culture where we value people and attitude as our most important assets ”.

• Work-life balance: Sennheiser offers flexible working arrangements to allow you balance between work and home life.

• Tasks: International team collaboration and interesting projects that define the future of audio.

• Remuneration : An attractive remuneration package to reflect the value we place in your expertise.

• Learning: Continuous learning opportunities throughout your career with Sennheiser.

• Discounts: Staff discounts on Sennheiser products.

• Mind and Body : Access to Wellbeing program.

• Feedback : A workplace where your insights are valued and you are encouraged to speak up. Tell us what we are doing well and what we can improve.

Concert, lecture, music streaming, film, meeting, sound recording in the studio - the audio world is colorful and diverse. And so are we at Sennheiser! We therefore welcome all applications - regardless of gender, nationality, orientation, ethnic and social origin, religion, disability and age.

Do you want to join the team? Apply Now .

Sometimes technical support can be tough. All too often there can be an endless queue of tickets and cases to solve or targets to meet, without much time to really think about the customer, the problem, and the solution. Occasionally, the best you can do is escalate it quickly so you can move to the next issue — Here at UpCloud, you'll have the chance to really dig deep to find the root of the problem of our customers. With the help of your colleagues, thorough documentation and our community of users, you'll get to know our products like no other and you'll use your troubleshooting and customer service skills to make sure our users make the best of our products.

We’re looking for a Technical Support Specialist to join our global Customer Support team in Singapore. Our team follows the “follow-the-sun”-model, and are located in Singapore, Europe and the US to provide support for our customers 24/7.

We’re looking for a customer service-oriented person with previous experience in a technical customer facing role. Ideally you’re someone with an interest for tech, and a knack for troubleshooting. Our products are mostly Linux-based, so our team has adopted it widely into use as well - it would definitely help if you’re familiar with it as well!

Your Responsibilities:

• Being the first point of contact for our customers, handling inbound tickets, and providing technical support via chats, emails and phone calls (mainly via chat)
• Technical troubleshooting (e.g. Linux, Windows, Networking, and PaaS / SaaS), and customer service
• Helping in issue prevention & repetition with documentation and knowledge sharing
• Cross-team collaboration with different teams
• Participate in training to gain more technical knowledge

What are we expecting of you:

• Ability to work between Monday to Sunday
• Experience in technical customer service
• Understanding of Linux-based technologies
• Experience in technical troubleshooting
• Being familiar with terminology: IaaS, PaaS, TCP, UDP, IPv4/6, DNS, LB, RAID, LAMP,
• BASH – if you know what these mean, you're definitely on the right path
• Excellent written English language skills, as the service is mostly in written form

Why join UpCloud?

At UpCloud, we'll provide you with an easy-going environment that promotes work-life balance and self-development . You'll be encouraged to experiment, fail, learn, succeed amazingly, be brave to propose new things, agree, and disagree. That’s how we like to work.

We make sure we pay you fairly. Our salary ranges are based on global, up-to-date IT industry salary data. Your salary at UpCloud will be determined by two factors: 1. Your seniority for the role - no sweat, we’ll assess this during the recruitment process! 2. Your location and its market level.

The salary range for this role in Singapore is around 3500 - 4500 SGD monthly, though not to be set in stone as we assess each case individually.

• Up to six weeks of annual paid vacation
• Flexible and remote-friendly culture
• Occupational healthcare
• Travel insurance
• Sports benefit
• Company events and activities
• Annual company trip
• Share Appreciation Rights program
• Udemy E-learning platform and budget for training; unlimited business access

• CV & application review

• Screening Call with our recruiter

• Final interview with our Head of Support (60 min)

• Offer

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia, and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, quickly growing to become the number one monitor and smart TV brand in Singapore. Known for its affordable premium offerings and award-winning customer experience, the brand has expanded its range of home electronics and appliances.

Join us at PRISM+ and be part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

We are seeking a Technical Support Product Specialist with excellent communication and diagnostic skills.

As a Technical Support Product Specialist, you will be responsible for thorough product testing and evaluation, providing technical support, advice, and solutions to consumers and businesses regarding technical, hardware, and system issues.

Responsibilities:

1. Conduct testing for new products/software prior to launch.
2. Provide repair, service, and customer support during onsite visits.
3. Configure TV setups and other devices (e.g., Android/Apple devices).
4. Diagnose and troubleshoot onsite issues independently at customer locations.
5. Record and update test and service reports promptly.
6. Perform in-house repair and maintenance of TVs exchanged by customers.
7. Support warehouse disposal activities.
8. Perform other duties as assigned.

Qualifications:

1. Minimum 3 years of experience as an onsite TV technician or relevant role.
2. Singapore Class 3 driving license.
3. Willingness to work overtime when required.
4. At least Primary/Secondary School/'O' Level, Professional Certificate/NITEC, Diploma/Advanced/Higher/Graduate Diploma in IT, Electronics, or equivalent.

Join to apply for the Technical Support Specialist role at Panasonic Audio Video Solutions

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2 days ago Be among the first 25 applicants

Join to apply for the Technical Support Specialist role at Panasonic Audio Video Solutions

JOB SUMMARY:

Responsible for planning, reporting, and analysis of maintenance operations that service airline IFE programs. Coordinate maintenance with Panasonic Technical Services service locations and airline maintenance operations centers to provide resources/solutions to clear open defects in the shortest possible time. Additional areas of responsibility will include global maintenance planning, inventory management, trending, statistical analysis, presentation preparation, incident management, and assisting airline crews/technical handlers in debugging technical issues.

Overview

JOB SUMMARY:

Responsible for planning, reporting, and analysis of maintenance operations that service airline IFE programs. Coordinate maintenance with Panasonic Technical Services service locations and airline maintenance operations centers to provide resources/solutions to clear open defects in the shortest possible time. Additional areas of responsibility will include global maintenance planning, inventory management, trending, statistical analysis, presentation preparation, incident management, and assisting airline crews/technical handlers in debugging technical issues.

Responsibilities

KEY RESPONSIBILITIES:

Description

IFEC Defect Rectification Handling:

• Monitor IFEC performance, deferrals, and maintenance schedules of aircraft. Plan and schedule maintenance activities in conjunction with the airline and airline THA.
• Liaise with the airline, airline THA, and Panasonic Line Stations for any operational matters that affect IFEC serviceability and passenger experience. Assist with real-time troubleshooting of all IFE system configurations. Respond to airline and internal technical questions to develop sustainable solutions to resolve discrepancies expeditiously while continuing to maintain favorable customer relations.
• Support in-service operations by coordinating throughout the program with functional departments, Logistics, Quality Assurance, Marketing, Program Management, Product Support Engineering, and Customer Support Engineering.
• Develop knowledge base documents and procedures for the use of internal and external teams to assist efficient and quality maintenance services.
  
  

• Develop knowledge base documents and procedures for the use of internal and external teams to assist efficient and quality maintenance services.
• Keep management informed of all IFE maintenance issues that may impact customers’ service. Create and analyze various reports for management review.
• Ensure consistent and proper business processes are followed in accordance with departmental procedures and company policy.
• Ensure consistent and proper business processes are followed in accordance with departmental procedures and company policy.
• Keep management informed of all IFE maintenance issues that may impact customers’ service. Create and analyze various reports for management review.
  
  

• Diploma in aviation/engineering/technical fields or a combination of education and related experience preferred.
• 5 years of relevant work experience in aircraft maintenance and maintenance planning.
• Airline operations and 24/7 technical support center experience preferred.
• At least 4 years of IFE, cellular, and satellite communication experience highly desired.
• Computer (Linux Operating System) and networking experience are highly preferred.
  
  

• In-depth understanding of Panasonic IFEC systems and general knowledge of computers and networking. Must have a good knowledge of schematics, blueprints, diagrams, component maintenance manuals, illustrated parts catalogs, and other technical documents
• Proficient in Microsoft Office applications, including PowerPoint, Word, Excel, and Access
• Communicate effectively with internal and external customers working towards quick, comprehensive resolution of the customer's inquiry and keeping management informed of issues that may impact customer service.
• Must always look for ways to improve customer service.
• Ability to own significant customer program issues to respond, troubleshoot, and research sustainable resolutions quickly. Report back to management to ensure expectations are met.
• Ability to work well in a high-stress, high-pressure environment. Able to coordinate multiple high-priority tasks on parallel tracks at the same time.
• Heightened awareness of cultural differences in communication with international clients
• Well-organized, detail-oriented, and able to work with general supervision
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Appliances, Electrical, and Electronics Manufacturing

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Join to apply for the Technical Support Specialist role at Wärtsilä i Norge

1 day ago Be among the first 25 applicants

Join to apply for the Technical Support Specialist role at Wärtsilä i Norge

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that 88% of the world's trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are seeking a dynamic and technically skilled Technical Support Specialist to join our APAC team. This role is ideal for someone who thrives in a hybrid environment—providing hands-on support in the field and delivering expert-level technical assistance remotely.

You will be the go-to expert for our digital navigation products, charts, and publications, supporting customers via phone, email, and remote tools. Your field visits will involve installations, troubleshooting, and training, ensuring our clients get the most out of our solutions.

The location of this position is Pandan Crescent in Singapore.

What Will You Be Doing

As a Technical Support Specialist , your work will focus on these responsibilities:

• Provide Tier 1 and Tier 2 technical support for digital navigation products and services.
• Conduct on-site visits (~30%) for installations, training, and complex troubleshooting.
• Handle remote diagnostics and support via phone, email, and remote access tools (~70%).
• Maintain detailed records of customer interactions, issues, and resolutions.
• Collaborate with product and engineering teams to escalate and resolve technical issues.
• Stay current with product updates, industry trends, and navigational standards.
  
  

• Diploma / Bachelor Degree in Electrical and/or Electronics Engineering, Maritime Engineering, Certification in Computer Technology or similar field.
• 3+ years in technical support, preferably in maritime, or digital navigation sectors.
• Familiarity with ECDIS, digital charts, publications, SSAS, routing software.
• Strong problem-solving skills and a customer-first mindset.
• Willingness and ability to travel across the APAC region up to 10% of the time.
• Proficient in remote support tools, CRM systems, and technical documentation.
  
  

• Experience with SSAS, digital publications and charting systems.
• Experience in CRM software (Dynamics CRM), remote connectivity tools
• Operational experience in logistics, fleet management, or vessel operations.
• Familiarity with route optimization tools and methodologies
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Maritime Transportation

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Geylang, Central Singapore Community Development Council, Singapore 1 month ago

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PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia, and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that go beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, quickly growing to become the number one monitor and smart TV brand in Singapore. Known for its affordable premium offerings and award-winning customer experience, the brand has expanded to include a wide range of home electronics and appliances.

Join us at PRISM+ and be part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

We are seeking a Technical Support Product Specialist with excellent communication and diagnostic skills.

The role involves performing thorough product testing and evaluation, providing technical support, advice, and solutions to consumers and businesses regarding technical, hardware, and system issues.

Responsibilities include:

1. Conduct testing for new products/software prior to launch
2. Provide repair, service, and customer support during onsite visits
3. Configure TV setup and other devices (e.g., Android/Apple devices)
4. Diagnose and troubleshoot onsite issues independently
5. Record and update test and service reports promptly
6. Perform in-house repair and maintenance of TVs exchanged by customers
7. Support warehouse disposal activities
8. Perform other duties as assigned

Minimum requirements:

1. At least 3 years of experience as an onsite TV Technician or relevant role
2. Singapore Class 3 driving license
3. Willingness to work overtime when required
4. Educational qualification: at least Primary/Secondary School/'O' Level, Professional Certificate/NITEC, Diploma, or higher in IT, Electronics, or related fields

Benefits : Performance Bonus

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities :

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Job Summary:

The IT Support Specialist plays a vital role in managing the hotel's daily technology operations. This position involves maintaining and improving IT infrastructure, troubleshooting technical issues, and supporting various IT initiatives across multiple hotel locations. The role requires hands-on experience in system management, problem resolution, and ensuring technology enhances operational efficiency and guest satisfaction.

Key Responsibilities:

1. IT Operations & Support:

• Oversee the daily performance of IT systems, including network, server, and storage maintenance across hotel properties.
• Provide technical assistance to staff and corporate employees, ensuring swift issue resolution.
• Maintain and update IT systems to enhance efficiency and security.

2. IT Project Assistance:

• Support IT upgrades, including enhancements to Property Management Systems (PMS), Point of Sale (POS), and guest-facing technologies.
• Work closely with the relevant teams to ensure timely and effective project execution.

3. Cybersecurity & Compliance:

• Help implement security protocols to protect IT systems from cyber threats.
• Assist in security audits and vulnerability assessments to ensure compliance with industry regulations such as GDPR and PCI DSS.

4. IT Infrastructure Maintenance:

• Contribute to configuring, maintaining, and monitoring IT infrastructure, including cloud solutions, networks, and servers.
• Ensure system reliability through regular backups, patch updates, and performance monitoring.

5. Technical Support & Troubleshooting:

• Serve as the first line of support for technical concerns, resolving issues effectively and escalating when necessary.
• Collaborate with IT teams and vendors to address hardware and software problems.

6. Vendor Coordination:

• Assist in managing vendor relationships, service providers, and contractors for IT solutions.
• Help evaluate new technology options to enhance existing systems.

7. Documentation & Reporting:

• Maintain comprehensive documentation of IT systems, configurations, and troubleshooting procedures.
• Prepare regular reports on system performance, incidents, and project progress.

Requirements:

• Education: Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: 1 to 5 years of experience in IT systems management, ideally within the hospitality industry.
• Technical Proficiency: Strong understanding of IT infrastructure, including networks, servers, and storage, along with experience in PMS and POS systems.
• Problem-solving Abilities: Skilled at diagnosing and resolving technical issues efficiently.
• Communication Skills: Strong interpersonal skills for collaborating with internal teams and external vendors.
• Commitment: Provide support after office hours, on a rotating basis.

Preferred Skills:

• Knowledge of cloud computing, cybersecurity strategies, and IT compliance standards.
• Familiarity with OPERA and PBX systems.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Systems Administrator (MCSA) are advantageous.