What Jobs are available for IT Support Specialist in Singapore?

Job Overview

We are seeking a skilled Desktop Support Specialist to provide expert technical assistance to our end-users. The ideal candidate will possess a strong background in desktop support, excellent communication skills, and the ability to troubleshoot complex issues.

Job Description :

• Daily operational and technical support to end users on hardware, software and basic network issues.
• Coordinate and manage IT support activities across multiple site offices.
• ITIL with strong emphasis on Incident Management, Problem Management and Change Management.
• VMware Virtualization, Microsoft 365 Office cloud and IBM Lotus Notes / Domino Administration.
• Server / Network / Firewall Administration.
• Resolve Level 1 and 2 PC / Application Issues.
• Escalation of Level 3 Application Issues to third-party vendors.
• Adhere to internal Operational Level Agreements (OLAs) and deliverables.
• Documentation.
• Other ad-hoc assigned

Requirements:

• ITE / Diploma / Degree in Computer Science / Information Systems / Engineering or equivalent.
• 1 - 2 years of system administration experience in MS Windows Server Systems, VMware Virtualization, Microsoft 365 cloud and IBM Lotus Notes / Domino System Administration.
• Familiar with PC Hardware, MS Windows Desktop / Server OS, Linux, MS A/D and basic network, TCP / IP knowledge and troubleshooting.
• Certifications in Microsoft Office 365, IBM Lotus Notes / Domino, MCSE, CCNA are advantageous.
• Fresh graduate are also welcome to apply.
• Team player and positive attitude to learning.

We are seeking a skilled technical professional to fill the role of Desktop Support Specialist.

• Provide expert support for desktops, laptops, peripherals, and accessories
• Troubleshoot and resolve hardware, software, and network issues in a timely manner
• Manage incident reporting and documentation processes
• Collaborate with stakeholders to deliver high-quality customer service

• Strong communication and interpersonal skills
• Proficiency in desktop systems and accessory troubleshooting
• Experience in incident management and reporting
• Familiarity with Android mobile device management

• Opportunity to work with a dynamic team
• Professional development and growth opportunities

This is an excellent opportunity for a motivated and detail-oriented individual to join our team as a Desktop Support Specialist. As a key member of our technical support team, you will provide exceptional support to our users, ensuring that their technical needs are met efficiently and effectively.

Key Responsibilities include delivering changes to the end-user environment, handling user questions and incidents, and assisting with patching and upgrading devices.

Qualifications:

• At least 4 years' experience in desktop operating system support and maintenance.
• Knowledge of desktop operating systems and infrastructure required for enterprise deployments.
• Knowledge of Desktop Services security and access standards.
• Proficient in supporting a Windows 7 desktop environment and Microsoft suite of applications.

Job Requirements:

• Deliver high-quality end-user support through direct interaction or projects.
• Handle timely removal of Not Permitted Technology during desktop refresh initiatives.
• Assist with upgrading and patching end-user devices.
• Address quality and schedule conflicts effectively.

Requirements Overview:

• Strong analytical skills for troubleshooting and resolving technical issues.
• Good communication skills for interacting with users at all levels.

Our organization is seeking an experienced Desktop Support Specialist to provide high-quality end-user computing and deskside support services to multinational companies in Singapore.

This role involves providing level 2 technical assistance and proficiency in Windows operating systems. The ideal candidate should possess strong hardware and software troubleshooting skills for PCs, as well as break-fix and IMAC support expertise for end-user deskside equipment.

The selected individual will also be responsible for basic troubleshooting of iOS and Android devices, asset and peripherals inventory management, familiarity with meeting room and AV equipment, smart hands support for networks and servers, and service desk ticketing systems and processes.

We require a diploma or bachelor's degree in computer science or information technology, with proven work experience as a desktop support engineer or support technician. A minimum of three years of IT deskside support experience is necessary for junior-level positions, while more than six years of experience is required for senior-level roles.

Candidates should have excellent teamwork and communication skills, a customer-centric approach, and a focus on delivering exceptional service quality. Strong problem-solving and multitasking abilities are essential for this position.

We offer a dynamic work environment, opportunities for professional growth, and a competitive compensation package. If you are a motivated and skilled individual who is passionate about delivering outstanding support services, we encourage you to apply for this exciting opportunity.

Our team is seeking an experienced Desktop Support Engineer to join our organization. The ideal candidate will have a strong background in supporting desktop hardware and software, with excellent communication and problem-solving skills.

• Install, upgrade, support, and troubleshoot Windows 7, Windows 8.1, Windows 10, and Microsoft Office.
• Deal with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers.
• Provide user data and application recovery.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
• Load, copy, and customize operating system configurations for deployment using tools and methodologies.
• Track hardware and software inventory.
• Familiarize end users on basic software, hardware, and peripheral device operation.
• Take ownership and responsibility of queries, issues, and problems assigned to the Desktop Support Engineers.
• Work with vendor support contacts to resolve technical issues within the desktop environment.
• Educate stakeholders regarding established policies, procedures, and protocols relative to IT assets and services provided by the Help Desk.

What You'll Need

Our organization seeks a skilled Desktop Support Specialist to provide responsive desktop assistance across APAC offices in Singapore. In this role, you will be responsible for managing IT service tickets via internal systems and MSP platforms.

• Triaging and managing IT service requests from end-users.
• Supporting end-user hardware and software, including Windows 11 Pro, M365, Zoom, Salesforce, Adobe, UpSlide, Sage, and Simpplr.

Key Responsibilities

• Setup and configuration of new laptops and mobile devices, including software installation and user onboarding.
• Deployment of devices using Microsoft Autopilot and management of applications via InTune.

Requirements

• Proven experience in desktop support, including hardware, OS, and application troubleshooting.
• Financial services industry experience is highly desirable.
• Prior experience working with Managed Service Providers (MSPs) and external vendors.
• Strong understanding of Windows 11, Microsoft 365, Zoom, and associated enterprise tools.
• Experience with Microsoft Autopilot and InTune for device deployment and management.

Desirable Qualifications

• Basic networking knowledge (IP addressing, DNS, DHCP).

Job Overview

We are seeking a skilled professional to fill the role of Desktop Support Specialist . This position will involve providing exceptional customer service, identifying and resolving technical issues, and ensuring seamless support for desktops, laptops, printers, and other hardware components.

Key Responsibilities:

• Provide excellent customer service and support to end-users
• Identify, diagnose, and resolve technical issues related to desktops, laptops, printers, and other hardware components
• Install, re-install, troubleshoot, and reconfigure Microsoft Windows and applications on desktop PCs and laptops
• Deploy Apple iPad software and provide technical support
• Generate reports and submit daily/weekly updates
• Support queries, escalation, problem determination, resolution, and MAC – move, add, and change
• Maintain printers and other hardware equipment
• Resolve complex calls or tasks that other engineers could not resolve
• Learn and work independently, with a strong focus on professional development and growth
• Provide timely and excellent support to customers

Requirements:

• At least a professional certificate, diploma, or advanced/graduate diploma in a relevant field
• Good attitude, willingness to learn, and ability to work effectively in a team environment
• Strong problem-solving skills, excellent client-facing skills, and professional presence

Benefits:

• Opportunity to work with a dynamic team and contribute to the success of the organization
• Professional development and growth opportunities
• Competitive compensation package

Others:

Please note that this is a general job description and may be subject to change based on business needs. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Title:

We are seeking an experienced Desktop Support Specialist to join our team.

About the Role:

The successful candidate will be responsible for designing, developing and deploying Microsoft 365 solutions independently. This involves administering the Microsoft 365 environment to ensure its availability, reliability and performance.

Duties and Responsibilities:

Monitoring system health and regularly reviewing, analyzing and testing systems for performance is a critical aspect of this role.

Annual hardware refresh for endpoint devices and network equipment will also be performed by the successful candidate.

Requirements:

• Collaboration with internal stakeholders is essential to maximize functionality and user experience.
• Providing onboarding and offboarding for new hires and leavers.
• Documenting system configuration, process and IT user guide is crucial.
• As a top-tier support team member, they will work closely with various teams and vendors to troubleshoot issues onsite and offsite.
• Managing IT hardware and software inventory is also an important aspect of this role.