571 Microsoft Certified Desktop Support Technician jobs in Singapore

Job Summary

Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.

We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.

Job Responsibilities

• User Support & Incident Handling

• Provide first-level IT support via phone, email, and chat.

• Log, categorize, and prioritize incidents and service requests using ServiceNow.
• Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
• Monitor ticket queues and ensure timely resolution in line with SLAs.

• Maintain clear communication with users throughout the support lifecycle.

• Knowledge & Documentation

• Update and maintain internal knowledge base articles.

• Document troubleshooting steps and resolutions for future reference.

• Contribute to continuous improvement of support documentation and workflows.

• IT Provisioning & Access Management

• Install and configure software and basic hardware.

• Set up network access, printers, and shared resources.
• Manage user permissions and license allocations.

• Ensure compliance with internal security and access policies.

• Collaboration & Process Improvement

• Work closely with other IT teams to resolve complex issues.

• Participate in service improvement initiatives and feedback loops.
  Support audits and reporting related to ITIL processes and SLA metrics.

Job Requirements

• Diploma in any relevant field.
• Minimum 1 year of experience as IT Help Desk/IT Support or with working IT knowledge supporting global teams are welcome to apply.
• ITIL Foundation certification is advantageous.
• Can maintain and update knowledge-based articles.
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management and etc).
• Collaborate with other IT teams to ensure seamless service delivery.
• Proficient in PC operating skills on MS Windows (Outlook, Word, Excel, internal application software and etc) and iPad on iOS.
• Can perform business tasks in English (reading, writing, speaking).
• Can communicate effectively with Chinese-speaking stakeholders in Mandarin is a plus.

Working Conditions

• Location : TUAS SOUTH

• Work Hours : Monday to Friday, 8AM to 5PM

• Environment : Collaborative and inclusive workplace with opportunities for professional development

• Salary : Competitive monthly salary based on experience and qualifications

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

Job Description:

User Support & Incident Handling:

• Provide first-level IT support via phone, email, and chat.
• Log, categorize, and prioritize incidents and service requests using ServiceNow.
• Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
• Monitor ticket queues and ensure timely resolution in line with SLAs.
• Maintain clear communication with users throughout the support lifecycle.

Knowledge & Documentation:

• Update and maintain internal knowledge base articles.
• Document troubleshooting steps and resolutions for future reference.
• Contribute to continuous improvement of support documentation and workflows.

IT Provisioning & Access Management:

• Install and configure software and basic hardware.
• Set up network access, printers, and shared resources.
• Manage user permissions and license allocations.
• Ensure compliance with internal security and access policies.

Collaboration & Process Improvement:

• Work closely with other IT teams to resolve complex issues.
• Participate in service improvement initiatives and feedback loops.
• Support audits and reporting related to ITIL processes and SLA metrics.

Requirements:

• Bachelor's degree in any relevant field.
• Minimum 1 year of experience in IT Help Desk or IT Support.
• Maintain and update knowledge base articles.
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management).
• Collaborate with other IT teams to ensure seamless service delivery
• Proficient in PC operating skills on windows (outlook, word, excel, internal application software and etc) and iPad on iOS.

Preferred Skills and Experience:

• ITIL Foundation certification.
• Experience working on multinational projects or in global teams.

Job Description & Requirements

Responsibilities

Day-to-day installation and maintenance of services, within compliance to the safety regulations

isual checks on network devices, power cable, UTP, fibre for any physical damages and checking for fibre losses

ghting mast maintenance – to facilitate the lowering of lighting mast together with other counterparts

O te power maintenance – checks on cables for loose ends and make sure equipment are powered after any power maintenance.

i ling Works including terminating of low voltage single phase electrical power (ceeforms) cables, fiber optic cable and structure cabling related which closely related to data centre operations across

pervise and escort contractors to facilitate replacement of hardware/ equipment i.e. network switches and servers.

volve in relocation/ redeployment/ movement of hardware/equipment i.e. network switches and servers from premise to premise

Basic network and PC troubleshooting

Job Type: Full-time

Pay: $2, $2,800.00 per month

Key Responsibility

User Support & Incident Handling

• Provide first-level IT support via phone, email, and chatLog, categorize, and prioritize incidents and service requests using ServiceNow
• Support incident handling and user requests, ensuring effective communication with Japanese-speaking clients and stakeholders
• Perform initial diagnosis and resolve or escalate issues according to ITIL processes
• Monitor ticket queues and ensure timely resolution in line with SLAs
• Maintain clear communication with users throughout the support lifecycle

Knowledge & Documentation

• Update and maintain internal knowledge base articles
• Document troubleshooting steps and resolutions for future reference
• Contribute to continuous improvement of support documentation and workflows

IT Provisioning & Access Management

• Install and configure software and basic hardware
• Set up network access, printers, and shared resources
• Manage user permissions and license allocations
• Ensure compliance with internal security and access policies

Collaboration & Process Improvement

• Work closely with other IT teams to resolve complex issues
• Participate in service improvement initiatives and feedback loops
• Support audits and reporting related to ITIL processes and SLA metrics

Key Requirements:

• Minimum 1 year of experience in IT Help Desk or IT Support
• Minimum 1 year of experience working in a financial institution or in a related field.
• Proficiency in Japanese (minimum JLPT N2 or equivalent) is required to effectively communicate with Japanese-speaking clients and stakeholders
• Maintain and update knowledge base articles
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management)
• Collaborate with other IT teams to ensure seamless service delivery
• Proficient in PC operating skills on windows (outlook, word, excel, internal application software and etc) and iPad on iOS.

Other Skills and Experience:

• ITIL Foundation certification
• Experience working on multinational projects or in global teams
• Professional experience in banking-related operations conducted in Singapore, and demonstrates a solid understanding of regulatory frameworks established by Singapore's financial authorities.

Liu Zhiling EA License No.: 02C3423 Personnel Registration No.: R

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The role of a Customer Service Officer involves providing top-notch support to customers through various channels.

• Deliver exceptional service via phone, email, and other communication methods.
• Detect customer needs, resolve issues efficiently, and ensure first-contact resolution is achieved.
• Collaborate with internal teams to close cases in accordance with established standards.
• Recommend improvements for tools, procedures, and overall service quality.
• Foster strong relationships with customers and maintain high-quality service standards.

• A minimum of A' Levels/ Diploma or above in education.
• 1-2 years of experience in contact-centre or service roles (fresh graduates welcome).
• Excellent verbal and written English skills, as well as proficiency in the language of the supporting market.
• Strong communication, empathy, time-management, and team collaboration abilities.

• Competitive base pay, including KPI incentives.
• Comprehensive medical and social security coverage.
• Access to modern offices and world-class workspaces.

The role of a Help Desk Associate requires working 5-6 days a week with 12-hour shifts, including weekends and public holidays. This position involves being deployed as a floater to various locations across the island.

• Welcome visitors at the front desk and provide exceptional customer service.
• Answer inquiries and respond to feedback in a professional manner.
• Offer directional assistance to those in need.
• Maintain the front desk area in an organized and presentable condition.
• Perform access control and data entry tasks efficiently.

Key Responsibilities:

1. Greet and welcome visitors at the front desk, providing a positive first impression.
2. Attend to inquiries and answer queries or feedback in a timely and professional manner.
3. Provide directional assistance to visitors and ensure they reach their destinations safely.
4. Keep the front desk area tidy and presentable, maintaining a clean and organized environment.
5. Handle access control and data entry tasks accurately and efficiently.

Benefits:

This role offers a unique opportunity to work in a dynamic environment, interacting with various people from different backgrounds. As a Help Desk Associate, you will have the chance to develop your communication skills, learn new technologies, and grow professionally.

About the Role:

This is a full-time position that requires a high level of flexibility, adaptability, and teamwork. The successful candidate will be able to work effectively in a fast-paced environment, prioritize tasks, and manage multiple responsibilities simultaneously.

We are seeking a skilled and empathetic individual to join our team as a Customer Support Expert. As part of this role, you will be responsible for delivering exceptional support experiences to our clients via phone, live chat, and email. Your goal will be to resolve issues efficiently and effectively, while also providing tailored solutions to meet their unique needs.

• You will work closely with customers to understand their concerns and provide timely resolutions.
• Utilize troubleshooting frameworks to identify and diagnose software issues, ensuring seamless product experiences.
• Stay up-to-date with internal resources and tools to continuously improve your knowledge and skills.
• Apply business acumen to identify opportunities for growth and development in client interactions.
• Collaborate with cross-functional teams to drive customer satisfaction and retention.

• Fluent English communication skills.
• A self-motivated and curious approach, with a growth mindset.
• A performance-driven mentality, prioritizing customer satisfaction.
• The ability to thrive in a dynamic and collaborative environment.
• A willingness to receive feedback and coaching.

This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences. If you are a motivated and empathetic professional looking to make a real impact, we encourage you to apply.

This is a full-time position that requires strong communication and problem-solving skills. You will be working closely with customers and internal stakeholders to deliver outstanding support experiences.

We offer a competitive compensation package, comprehensive training, and opportunities for professional growth and development. Our company values diversity, equity, and inclusion, and we strive to create a workplace culture that reflects these principles.

This role involves providing exceptional customer service to clients, resolving their queries and issues in a timely and professional manner.

• Cash Handling: Collect daily cash from service staff, record collections in CSM and ERP systems, print daily collection reports for approval, and submit these reports to the Finance Department.
• Inventory Management: Log spare parts used in daily jobs into the CSM system and update job statuses accordingly.
• Documentation: Scan and upload daily job sheets to the server.
• Communication: Respond to email enquiries, send quotations to schools for service requests, and assist with stock counting during annual stock takes.

• Customer Service Experience: Proven ability to provide top-notch customer service in a fast-paced environment.
• Communication Skills: Excellent written and verbal communication skills, with the ability to effectively interact with customers, colleagues, and management.
• Technical Skills: Proficient in Microsoft Office, including Excel, Word, and other relevant software applications.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

We are a leading provider of services, dedicated to delivering exceptional results and exceeding client expectations.

We are seeking a skilled and proactive IT professional to manage and support our organization's day-to-day IT infrastructure and systems.

This includes managing service requests, creating shared mailbox accounts, user access management, certificate issuance/renewal requests, and software/application packaging.