6,286 IT Support Specialists jobs in Singapore

Customer Service Representative

The primary function of this role is to provide exceptional customer service by addressing customer inquiries, providing information and resolving issues.

This involves troubleshooting technical issues, handling complaints and offering solutions in a friendly and courteous manner.

The ideal candidate will possess excellent communication skills, be able to multitask and work in a fast-paced environment.

A typical day in this role involves responding to customer inquiries, resolving issues and providing information to customers.

To succeed in this position, you must have strong communication skills, be able to work well under pressure and have a positive attitude.

We are looking for a team player who can work collaboratively with others to achieve common goals.

This is an excellent opportunity for individuals who enjoy working in a dynamic and supportive team environment.

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• Key Responsibilities:
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• Address customer inquiries, provide information and resolve issues.
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• Troubleshoot technical issues, handle complaints and offer solutions.
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• Provide friendly and courteous service to efficiently resolve issues.
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• Work collaboratively with colleagues to achieve common goals.
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Essential Qualifications:

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• Excellent communication skills.
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• Ability to work well under pressure.
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• Positive attitude.
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• Strong problem-solving skills.
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• Ability to work independently.
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• Collaborative mindset.
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Why Choose Us:

At our organization, we prioritize building a dynamic and supportive team environment that fosters growth and collaboration.

Our team members enjoy a range of benefits, including opportunities for professional development, flexible working arrangements and a positive work-life balance.

Additional Information:

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

As a member of our team, you will have the chance to develop your skills, build your network and contribute to the success of our organization.

We are a leading laptop repair company specializing in high-quality hardware and software solutions for all major Windows laptop models. Our team is dedicated to providing exceptional customer service and expert technical support. We are looking for a dynamic Help Desk & IT Support Sales Consultant to join our growing team!

As a Help Desk & IT Support Sales Consultant , you will play a key role in diagnosing technical issues, performing laptop repairs, and driving sales through excellent customer engagement. You will interact with customers both face-to-face and via phone , providing expert advice and ensuring top-notch service.

• Diagnose & Repair: Identify hardware/software issues in laptops and conduct high-quality repairs independently.
• Technical Expertise: Disassemble and reassemble various Windows laptop models with precision.
• Customer Service: Build strong relationships with customers, ensuring a smooth and positive repair experience.
• Sales & Consultation: Recommend repair solutions, upsell services, and close sales with strong persuasion skills.
• Problem-Solving: Troubleshoot technical issues efficiently and provide clear explanations to customers.
• Team Collaboration: Work closely with technicians and support staff to ensure seamless service delivery.

• Minimum 2 years of experience in sales or customer-facing roles (preferably in mobile/laptop repair ).
• Strong knowledge of Windows laptop hardware/software troubleshooting and repair .
• Ability to diagnose, disassemble, and repair laptops independently .
• Excellent communication, negotiation, and presentation skills .
• Customer-focused mindset with strong problem-solving abilities.
• Ability to thrive in a fast-paced, target-driven environment .

• Salary: 2,500–3,000/month (Base Salary)
• Annual Leave: Up to 10 days
• Medical Leave: Up to 14 days
• Health Insurance
• Supplemental Pay: Commission-based incentives

• On-Site Position (No Remote Work)

Interested candidates can send their resume to:
Email:
WhatsApp: +65 9826 6901

Join our team and be part of a company that values expertise, customer satisfaction, and growth!

We are a leading laptop repair company specializing in high-quality hardware and software solutions for all major Windows laptop models. Our team is dedicated to providing exceptional customer service and expert technical support. We are looking for a dynamic Help Desk & IT Support Sales Consultant to join our growing team

As a Help Desk & IT Support Sales Consultant, you will play a key role in diagnosing technical issues, performing laptop repairs, and driving sales through excellent customer engagement. You will interact with customers both face-to-face and via phone, providing expert advice and ensuring top-notch service.

• Diagnose & Repair: Identify hardware/software issues in laptops and conduct high-quality repairs independently.
• Technical Expertise: Disassemble and reassemble various Windows laptop models with precision.
• Customer Service: Build strong relationships with customers, ensuring a smooth and positive repair experience.
• Sales & Consultation: Recommend repair solutions, upsell services, and close sales with strong persuasion skills.
• Problem-Solving: Troubleshoot technical issues efficiently and provide clear explanations to customers.
• Team Collaboration: Work closely with technicians and support staff to ensure seamless service delivery.

• Minimum 2 years of experience in sales or customer-facing roles (preferably in mobile/laptop repair).
• Strong knowledge of Windows laptop hardware/software troubleshooting and repair.
• Ability to diagnose, disassemble, and repair laptops independently.
• Excellent communication, negotiation, and presentation skills.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to thrive in a fast-paced, target-driven environment.

• Salary: 2,500–3,000/month (Base Salary)
• Annual Leave: Up to 10 days
• Medical Leave: Up to 14 days
• Health Insurance
• Supplemental Pay: Commission-based incentives

• On-Site Position (No Remote Work)

Interested candidates can send their resume to:

Email:

WhatsApp: +65 9826 6901

Join our team and be part of a company that values expertise, customer satisfaction, and growth

Job Summary : The IT Support Professional will deliver first-level technical support to end-users, focusing on troubleshooting and resolving issues related to Nice Engage and Nexidia connectivity. This role ensures the smooth operation of IT systems and provides excellent customer service.

Key Responsibilities:

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• Respond to IT support requests via various channels.
• Diagnose and resolve basic hardware and software issues.
• Assist with new user account setup and workstation configuration.
• Troubleshoot system performance issues and application crashes.
• Install and update Microsoft Office applications and standard software.
• May require on-call or after-hours support in emergency situations.

Documentation and Communication:

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• Accurately log all support incidents and resolutions.
• Contribute to the creation and maintenance of IT knowledge base articles.
• Communicate technical information clearly and patiently to non-technical users.
• Escalate complex or unresolved issues to senior IT staff when necessary.

General IT Support:

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• Adhere to IT policies, procedures, and security best practices.
• Participate in daily standup calls to provide status updates.

Qualifications:

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• Education: High school diploma or equivalent required.
• Experience: 0-2 years of experience in an IT support or help desk role.
• Technical Skills: General knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
• Soft Skills: Excellent communication, problem-solving, analytical, and time management abilities.

Job Overview:

• Frontline Support Specialist
• Provide exceptional service as the primary point of contact for parents and students via walk-in and phone enquiries.
• Scheduling and Operations Coordination
• Assist with scheduling, enrolments, and administrative tasks related to courses and centre operations.
• Data Management and Record Keeping
• Maintain accurate student records and update databases regularly to ensure seamless information management.
• Financial Transactions and Support
• Handle payment collection, issue receipts, and manage finance-related tasks in a professional manner.
• Centre Support and Collaboration
• Support teachers and centre operations to foster a productive learning environment.

Key Qualifications:

• Basic Requirements
• A minimum qualification of GCE 'N' Levels.
• Interpersonal Skills and Teamwork
• Strong interpersonal skills with ability to effectively communicate with parents and teachers.
• Industry Experience and Adaptability
• Candidates from retail, hospitality, or F&B industry welcome to apply, bringing valuable experience and adaptability to the role.
• Problem-Solving and Task Prioritization
• Ability to work independently, prioritize tasks effectively, and make sound decisions in a fast-paced environment.

Ideal Candidate Profile:

• Key Attributes
• Excellent communication skills with the ability to engage with diverse stakeholders.
• Team Player and Self-Motivator
• Proven track record of working collaboratively in a team environment and motivating oneself to meet deadlines and deliver results.

Note:

• Working Hours and Location
• 3 weekdays + 2 weekend shifts, based in East region.

Job Title: Help Desk Specialist

We are seeking a motivated and detail-oriented individual to fill the role of Help Desk Specialist. This junior-level position is ideal for candidates who are eager to learn and grow in the field of IT support.

Key Responsibilities:

• Maintain a professional demeanor at all times and adhere to company policies and procedures.
• Perform basic computer operations and tasks with efficiency and accuracy.
• Develop strong problem-solving skills and demonstrate logical thinking.
• Communicate effectively with customers and colleagues, both verbally and in writing.
• Demonstrate a willingness to learn and adapt to new technologies and systems.
• Visit customer sites to record and maintain data, and perform simple computer tasks as needed.
• Assemble and test low-voltage cables such as network cables and serial data cables, with training provided.
• Perform basic troubleshooting of computer hardware and related devices, with training provided.
• Demonstrate a strong understanding of electronics and mechanical concepts.
• Possess excellent communication and interpersonal skills.
• Show a high level of enthusiasm and dedication to delivering exceptional customer service.
• Fulfill additional responsibilities as assigned by management.

Requirements:

• A polytechnic diploma or equivalent qualification.
• An ITE graduate with relevant experience.
• Proficiency in English language.
• A valid driver's license (an advantage).

We are seeking a skilled and patient Customer Service Representative to fill this position.