5,738 IT Support Specialists jobs in Singapore

• Provide systems support according to the business units' SLA of Asia Pacific region:
• Provide Function Support and System Development for CRM (e.g., Salesforce CRM Sales Cloud, and 1st level trouble shooting integration issues with back-office systems)
• Technical Support & System Development includes but not limited to develop new or modify existing applications
• Provide Support on System Simulation, Unit Testing and User Acceptance Testing
• Provide Deployment to Test & Production
• Perform Production Support and System Analysis/Troubleshooting, and work with vendors for the escalated production issues or change requests.
• Update system documentation for changes effected
• Support with Data Centre team for the migration & maintenance of integration middleware and reporting servers.
• For Work/Services provided, to comply to FBAP JSOX/ISMS/Audit Requirements
• Manage change order fulfilment for the designated systems, with resources allocated as per change order requirements (usually of medium complexity)
• Conduct user requirements gathering and analysis
• Perform feasibility study to ascertain area of automation
• Review proposed solutions with respective stakeholders affected by the change order
• Document user requirements into user specifications (functional & technical)
• Design and develop solutions according to the agreed user specifications
• Develop test plan & scripts
• Conduct testing on developed solutions to ensure compliance to user specifications and internal quality assurance requirements (e.g., system performance benchmarks)
• Conduct user training & user acceptance testing
• Ensure proper deployment of change orders to production environment in accordance to internal procedures
• Participate in lead roles in project delivery (small ~ medium size / complexity projects) in accordance to project KPIs:
• Contribute a project member/team lead in new implementation / enhancement projects
• Manage given technical resources to comply to work schedules within constraints and deadlines
• Work with business users to provide improvements to standardize system processes, and to propose business solutions meeting business needs/requirements. This involves good collaborative effort with staff members from cross functional areas (e.g., sections, departments and entities from the Asia Pacific region)
• Work independently with extended vendor teams to support regional business applications
• Coordinate with vendor for issue resolution.
• Provide clear work specifications to vendor for technical delivery.
• Review vendor technical work deliverables in accordance to work specifications.
• Ensure full compliance to company policies, internal procedures and JSOX audit requirements for all work performed.
• Ensure full compliance to information security for all work performed.
• Ensure compliance with Company Information Security Rule, Policies and Procedures at all times.
• Responsible for maintaining security of all Company information entrusted to and not limiting to proper classification & handling of Company I documents and records.
• Complete Information Security training and awareness program on regular basis and possess enough knowledge to adhere to Company I Information Security requirements.
• Responsible for identifying, reporting and complying with Information Security Incident & Reporting Procedure.
• Failing to comply with the security policies could be subject to disciplinary action, potentially including termination of employment or contract and/or prosecution

Main duties:

• Provide technical support on network, server, and security.
• Troubleshoot hardware and software problems.
• Responsible for overall project implementation of IT infrastructure or medical equipment system project in a hospital environment
• To plan the whole project timeline and resources start from receive sales order up to project hand over.
• Provides customer relations and ensures customer satisfaction on all application support, repairs, and servicing activities.
• Provide coaching and guidance to the junior staff to ensure maximum efficiency and delivering consistent high quality level service and customer satisfaction.
• Conduct training to end-user and staff members.
• Build and maintain good supplier relationship and high level of supplier support.
• Maintenance of relevant technical and product documentation and information.
• Provide feedback to the manager regarding product/project conditions in the field.

Pre-requisite:

• Diploma/Bachelor's Degree in Computer Networking / Engineering (Electrical/Electronics) with 2 years' experience.
• Preferably with 2 Year(s) of working experience in Computer Networking or related field.
• Aggressive, self-motivated, independent, result-oriented and able to work under pressure.
• Team player with good organisation, interpersonal and communication skills.
• Able to handle installation and site requirements.

Main duties:

• Provide technical support on network, server, and security.
• Troubleshoot hardware and software problems.
• Responsible for overall project implementation of IT infrastructure or medical equipment system project in a hospital environment
• To plan the whole project timeline and resources start from receive sales order up to project hand over.
• Provides customer relations and ensures customer satisfaction on all application support, repairs, and servicing activities.
• Provide coaching and guidance to the junior staff to ensure maximum efficiency and delivering consistent high quality level service and customer satisfaction.
• Conduct training to end-user and staff members.
• Build and maintain good supplier relationship and high level of supplier support.
• Maintenance of relevant technical and product documentation and information.
• Provide feedback to the manager regarding product/project conditions in the field.

Pre-requisite:

• Diploma/Bachelor’s Degree in Computer Networking / Engineering (Electrical/Electronics) with 2 years' experience.
• Preferably with 2 Year(s) of working experience in Computer Networking or related field.
• Aggressive, self-motivated, independent, result-oriented and able to work under pressure.
• Team player with good organisation, interpersonal and communication skills.
• Able to handle installation and site requirements.

Provide first level technical support within the healthcare facility.

Troubleshoot and resolve network, server and software application issues.

Assist in project installation and implementation.

Maintain customer satisfaction through consistent, high-quality service delivery.

Conduct training for hospital staff and end-users.

Maintain hardware/software inventory and IT documentation.

Pre-requisite:

Diploma/Degree in IT, Computer Science or related field

1-2 years working experience in IT support or infrastructure roles.

Self-motivated, independent and able to work under pressure.

Team player with good organisation, interpersonal and communication skills.

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Job Description

As Executive, Finance System Support, you will be responsible for providing system support to the finance team,

ensuring the smooth operation of financial systems, and maximizing their efficiency. The ideal

candidate will have a strong understanding of financial systems and processes, excellent analytical

skills, and the ability to work collaboratively with different teams.

Job Responsibility

• Provide system support to the finance team, troubleshooting system issues, and resolving them in a timely manner
• Develop and implement new processes and procedures to enhance financial system functionality and efficiency
• Monitor and maintain the integrity of financial systems, ensuring accurate recording and reporting of financial transactions
• Analyse system data to identify trends and opportunities for improvement
• Collaborate with different teams to gather requirements and specifications for financial system enhancements
• Test and implement financial system upgrades and enhancements
• Provide training to finance team members on system usage and best practices
• Ensure compliance with regulatory requirements and internal policies and procedures
• Generate reports and dashboards to monitor system performance and financial metrics
• Assist in monthly financial closing with uploading and preparing the necessary info into financial system.
• Assist in IT audit periodically.
• Participate in ad hoc projects as needed

Job Requirement

• Bachelor in Accounting
• 2 years of experience in general ledger or a similar role
• Strong attention to detail and organizational skills
• Good communication skills, both written and verbal

Main duties:

• Provide first level technical support within the healthcare facility.
• Troubleshoot and resolve network, server and software application issues.
• Assist in project installation and implementation.
• Maintain customer satisfaction through consistent, high-quality service delivery.
• Conduct training for hospital staff and end-users.
• Maintain hardware/software inventory and IT documentation.

Pre-requisite:

• Diploma/Degree in IT, Computer Science or related field
• 1-2 years working experience in IT support or infrastructure roles.
• Self-motivated, independent and able to work under pressure.
• Team player with good organisation, interpersonal and communication skills.

Summary

As a Field Engineer you will provide on-site support for multiple clients, often times visiting several clients in one day. You will be exposed to and work with multiple technologies and environments; and are responsible for the support and maintenance of server, desktop, and network infrastructure for high profile financial services clients.

Principal Responsibilities

• Provide technical support for desktop infrastructure and Servers
• Implement new server and desktop technologies
• Availability for out-of-hours support via an on-call rotation
• Provide client-facing technical support, and communicate in a timely manner with clients per SLA and average response times
• Update tickets with current and thorough information
• Submit timesheets per the regional office requirements

Knowledge & Experience

• Minimum 2 years demonstrable 1st and 2nd/3rd line support experience in a similar role (experience with a MSP is a plus)
• Financial services sector experience but not essential
• Proven detailed knowledge and experience with the following:
• Microsoft Server, Active Directory & Microsoft Exchange technologies
• Citrix XenApp and Xen Desktop
• SAN
• Firewall (Cisco ASA, IOS)
• LAN/WAN, DNS, DHCP, TCP/P
• Backup Solutions
• Ability to:
• Build / Configure / Manage Windows 2012, 2016, 2019 Servers including Active Directory and File Service
• Build / Configure / Manage Exchange 2010, 2013, 2016
• Build / Configure / Manage Windows 7, 8, 10
• Configure / Manage Office 365, migration experience a plus
• Desired Knowledge:
• Admin of VMWare and Hyper V environments
• Network Topologies
• Mac OSX
• Administration of Citrix XenApp and XenDesktop
• Administration of Public Cloud platforms (e.g. AWS, Azure)
• Knowledge of Meraki WiFi and network devices
• Market Data applications e.g. Bloomberg
• Knowledge of SQL
• Experience with Powershell
• Desired Certifications
• Microsoft (MCITP, MCSE)
• Cisco (CCNA, CCNP)
  
  Skills
• Ability to work in high pressure environments individually and as part of a team
• Clearly articulate technology, troubleshooting, and solutions to a variety of audiences, including technical and non-technical persons

Goel Navneet License No.: 02C3423 Personnel Registration No.: R

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*Job Description *

We are looking for a motivated OSS System Support Engineer to join our team supporting the SunVizion OSS system (Fiber Optical Network Resource and Service Management Domains) deployed for a leading telecommunications operator in Singapore.

The ideal candidate will be detail-oriented, able to work both independently and collaboratively, and comfortable managing multiple priorities under tight deadlines.

*Key Responsibilities *

• Provide first-line support and, over time, take on second-line support responsibilities.
• Communicate effectively with the second- and third-line support teams in Poland to meet agreed KPI targets.
• Serve as the primary point of contact for the customer and implementation partners.
• Analyze software incidents reported by the customer and resolve issues locally when possible.
• Escalate complex issues to the remote support team in Poland with comprehensive diagnostic information.
• Verify new versions of the SunVizion product prior to deployment.
• Support customers and partners during new version installations, ensuring adherence to defined maintenance windows.
• Maintain proactive, transparent communication with all stakeholders to meet contractual obligations and ensure customer satisfaction.

*Technical Skills *

• Basic understanding of IT networking and telecommunications (knowledge of FTTH and GPON technologies is a plus).
• Familiarity with system integration principles (Web Services, SOAP, REST, synchronous/asynchronous integration patterns).
• Basic knowledge of databases and SQL skills is advantageous.

*Soft Skills *

• Strong communication and interpersonal skills.
• Analytical and problem-solving mindset.
• Ability to work effectively in a team-oriented environment.

*Travel Requirements *

• Willingness to travel occasionally to Poland for collaboration, training, and knowledge-sharing with the remote team.

*What We Offer *

• The opportunity to work on innovative telecom projects in a dynamic, cutting-edge environment.
• Competitive salary and a comprehensive benefits package.
• Professional growth and the chance to collaborate with a global team of experts.

Main duties:

• Provide first level of support for network, server, and security.
• Troubleshoot hardware and software problems.
• Provides customer relations and ensures customer satisfaction on all application support, repairs, and servicing activities.
• Conduct training to end-user and staff members.
• Project implementation of IT infrastructure or medical equipment system project in a hospital environment.
• Maintenance of relevant technical and product documentation and information.
• Provide feedback to the manager regarding product/project conditions in the field.

Pre-requisite:

• Diploma in Computer Networking / Engineering (Electrical/Electronics) with 2 years' experience.
• Preferably with 1 Year(s) of working experience in Computer Networking or related field.
• Customer-oriented, effective communication, and able to work independently