99 Retail Operations Manager jobs in Singapore

• Oversee daily store operations to ensure efficiency and compliance with company policies.
• Lead, motivate, and train retail staff to deliver excellent customer service.
• Manage staff scheduling, performance, and development.
• Monitor sales performance and implement strategies to achieve sales targets.
• Ensure proper inventory management, stock control, and timely replenishment.
• Handle vendor relations, including sourcing, pricing, and negotiating terms.
• Maintain store cleanliness, safety, and compliance with regulatory requirements.
• Analyze operational reports and recommend improvements for productivity and cost control.
• Handle customer feedback and resolve issues effectively.
• Support business growth initiatives, promotions, and marketing activities.

A Retail Operations Manager in a bakery oversees daily bakery operations, ensuring quality, efficiency, and customer satisfaction across multiple outlets or a larger single location . Key responsibilities include managing staff, implementing Standard Operating Procedures (SOPs) for production and sales, controlling inventory and costs, maintaining brand standards, and resolving customer issues to achieve business goals.

Key Responsibilities

• Staff Management: Lead, train, and motivate teams, handle scheduling, and ensure high morale and productivity.
• Operational Oversight: Manage daily operations, including opening and closing procedures, adherence to SOPs, and maintaining hygiene and cleanliness standards.
• Production & Quality Control: Ensure baked goods are prepared and displayed according to recipes and brand standards, while minimizing waste.
• Inventory & Cost Control: Monitor stock levels, manage procurement, and control costs to optimize profitability.
• Customer Service: Ensure high-quality service, resolve customer issues, and maintain customer satisfaction.
• Brand Standards: Uphold brand standards in operations, product quality, and customer experience.
• Financial Management: Handle cash, monitor financial performance, and contribute to cost-efficiency.

Required Skills and Experience

• Leadership & People Management: Ability to lead, motivate, and resolve conflicts within a team.
• Organizational Skills: Strong time management, attention to detail, and ability to manage multiple tasks.
• F&B Operations Experience: Proven experience in bakery, cafe, or other F&B settings is highly preferred.
• Problem-Solving: Ability to adapt and resolve issues in a fast-paced environment.
• Communication: Excellent verbal and written skills for staff briefings, training, and customer interaction.
• Cost & Inventory Control: Proficiency in managing inventory, reducing waste, and controlling costs.

This position is responsible for planning and coordinating the operations of the retail store, including managing the staff and all equipment in the store. He/she will also help to manage inventory levels and coordinate with supplies to maintain stock levels.

Individual to be involved in:

1. Oversee daily operations of the store to ensure smooth and efficient service delivery in achieving operational goals.

2. Act as the main point of contact for customer inquiries, complaints, and service-related issues, ensuring timely and satisfactory resolutions.

3. Act as the main point of contact with suppliers in order to manage the inventory in the store

4. Assist in planning and coordinating promotional activities.

5. Collaborate with internal teams to ensure clients receive accurate information and personalized recommendations.

Competencies:

1. Experience in marketing techniques, to assist the team in planning and coordinating promotional acitivites.

2. Expertise in customer service best practices to enhance customer satisfaction and build long-term client relationships.

3. Strong organizational and multitasking skills to efficiently oversee daily store operations

Key Responsibilities:

• Specialize in Butchery and Delicatessen.
• Improve operational management systems, processes and best practices.
• Help organization's processes remain compliant.
• Maintain high standards of cleanliness and adhere to food safety standards.
• Ensure company's products and services meet quality standards, collaborate with quality control teams, institute changes to meet evolving market conditions and customers demands.
• Develop budget, set targets and facilitate a culture of continuous improvement to drive profitability.
• Create reports about inventory levels, employee workloads, productivity and performance.
• Monitor orders and supply chain operations, identify wastefulness and areas of improvement and implement strategies to make operations as efficient as possible.
• Oversee operational team members, and maintain work schedules.
• computer systems analyst, evaluates and improves an organization's computer systems to enhance efficiency and effectiveness.
• Execute other ad-hoc dutes as required by Management from time to time.

How to Apply:

If you're passionate about meat and customer service and are ready to be part of a thriving local business, we'd love to hear from you

Join us at Meat Co. and become a key part of our team, where quality and customer satisfaction are at the heart of everything we do

The Retail Supervisor role is a key position within our retail operations, supporting the Store Manager on various aspects of store management.

• Daily Team Briefing: Conduct daily team briefings to ensure all team members are aware of their tasks and responsibilities.
• Visual Merchandising: Collaborate with the Visual Merchandisers team to ensure store displays are visually appealing and effective in attracting customers.
• Sales Performance: Contribute to achieving sales targets by providing excellent customer service and promoting products effectively.
• Store Operations: Ensure that store opening and closing transactions are performed in accordance with established standard operating procedures (SOPs).
• Inventory Management: Maintain accurate inventory levels, including stocks, mannequins, and other items.
• Team Collaboration: Work closely with inventory and merchandising teams to achieve common goals.

• Passion for Retail: Demonstrate a passion for sports/lifestyle products and services.
• Qualifications: Possess a minimum SPM/O Level/STPM/A Level qualification.
• Experience: Have at least 1 year of experience in retail management as a Person-In-Charge.
• Communication Skills: Possess effective communication skills in English.
• Presentation: Showcase a pleasant personality and professional conduct.
• Multitasking: Be able to accomplish multiple tasks under pressure.
• Credentials: Possess experience in coaching, mentoring, retail business systems, and Microsoft Office.

This role entails overseeing retail operations and managing events. Key responsibilities include providing exceptional customer service, handling customer complaints, managing inventory, operating POS systems, and collaborating with the shop in charge to maintain visual presentation standards.

• Customer Service: Address customer concerns, answer questions, and provide prompt assistance.
• Retail Operations: Manage inventory, operate POS systems, handle cash and payments, and optimize store displays.
• Events Management: Participate in events, engage with guests, and promote sales opportunities.

• Product Expertise
• Venue Coordination
• Microsoft Office
• Currency Management
• Store Maintenance
• Inventory Optimization
• Retail Sales
• Marketing Communications
• Event Planning

• Excellent communication skills
• Ability to multitask
• Knowledge of industry trends
• Teamwork and collaboration

We are seeking an experienced Retail Operations Manager to lead and develop a high-performing retail team in our islandwide locations.

• Manage day-to-day store operations, reporting directly to the Area Manager.
• Drive store performance by achieving sales targets, key performance indicators (KPIs), and overall profitability.
• Monitor sales trends, evaluate performance metrics, and implement initiatives to grow revenue.

Key Responsibilities:

• Lead and inspire the retail team, ensuring excellent customer service and achievement of sales goals.
• Oversee staff scheduling, manpower planning, and training programs.
• Supervise inventory management, including stock ordering, receiving, rotation, and visual merchandising.

Requirements:

• Minimum of 3 years of retail experience; experience with fashion brands is beneficial.
• Strong leadership, coaching, and operational skills.

Benefits:

• Opportunity to work in a dynamic retail environment.
• Chance to develop leadership and operational skills.

As a Retail Operations Manager, you will be responsible for overseeing the day-to-day activities of our retail team to ensure seamless customer experiences. Your key responsibilities include:

• Conducting thorough team briefings prior to each service period to guarantee understanding and alignment.
• Maintaining strict adherence to food safety and hygiene standards at all times, enforcing rigorous protocols to safeguard public health.
• Developing and implementing comprehensive training programs to enhance the team's skills in delivering high-quality food, equipping them with the knowledge to meet customer expectations.
• Ensuring readiness for service periods and establishing an efficient pace during peak times to maintain productivity.
• Efficiently addressing customer complaints regarding food quality or quantity in a prompt and courteous manner.
• Receiving and verifying delivery shipments, ensuring accuracy and completeness.
• Effectively managing inventory levels, participating in monthly stock audits to optimize product availability and minimize waste.
• Responding to customer special requests and concerns with empathy and professionalism.
• Maintaining impeccable cleanliness standards across the facility, encompassing both furnishings and equipment, to create a pristine environment for customers.

The ideal candidate should possess exceptional leadership, quality control, and customer experience management skills, as well as proficiency in literacy, inventory management, purchasing, compliance, cashiering, and scheduling.

The Retail Operations Manager plays a pivotal role in the day-to-day success of our retail stores. This individual will assist the Store Manager in overseeing store functions, driving sales growth, and delivering exceptional customer experiences.

• Drive sales performance by implementing effective strategies and monitoring progress
• Communicate sales goals and targets to the team, fostering a culture of accountability and motivation
• Maintain accurate sales reports for management review and analysis

The Retail Operations Manager will supervise retail staff, promoting teamwork and Valiram Entrepreneurial Spirit. In the absence of the Store Manager, this individual will take charge of staff-related matters, ensuring seamless store operations.