4,826 Retail Operations Manager jobs in Singapore

• Basic up to $8,500
• Retail hours
• Location: Near MRT stations

Responsibilities

• Develop and implement a two-year strategic plan and annual operations plan.
• Drive and achieve KPIs (sales, customer spend, success rate, recurring revenue, Buddy Club).
• Lead performance management and present monthly outlet KPI reports.
• Provide strong leadership, bridging outlets and support functions.
• Coach and mentor managers to uplift team performance and culture.
• Analyze P&L to maximize profit and reduce costs.
• Participation in training, presentations, and meetings required.

Requirements

• Min. Diploma in Business Administration/Management.
• 10+ years' relevant experience with proven KPI results.
• Strong leadership, communication, and interpersonal skills.
• Detail-oriented, self-motivated, and able to perform under pressure.
• Fluent in Mandarin and English to liaise with Mandarin-speaking customers.

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MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R | Chen Yit Keat

• Oversee daily store operations to ensure efficiency and compliance with company policies.
• Lead, motivate, and train retail staff to deliver excellent customer service.
• Manage staff scheduling, performance, and development.
• Monitor sales performance and implement strategies to achieve sales targets.
• Ensure proper inventory management, stock control, and timely replenishment.
• Handle vendor relations, including sourcing, pricing, and negotiating terms.
• Maintain store cleanliness, safety, and compliance with regulatory requirements.
• Analyze operational reports and recommend improvements for productivity and cost control.
• Handle customer feedback and resolve issues effectively.
• Support business growth initiatives, promotions, and marketing activities.

This position is responsible for planning and coordinating the operations of the retail store, including managing the staff and all equipment in the store. He/she will also help to manage inventory levels and coordinate with supplies to maintain stock levels.

Individual to be involved in:

1. Oversee daily operations of the store to ensure smooth and efficient service delivery in achieving operational goals.

2. Act as the main point of contact for customer inquiries, complaints, and service-related issues, ensuring timely and satisfactory resolutions.

3. Act as the main point of contact with suppliers in order to manage the inventory in the store

4. Assist in planning and coordinating promotional activities.

5. Collaborate with internal teams to ensure clients receive accurate information and personalized recommendations.

Competencies:

1. Experience in marketing techniques, to assist the team in planning and coordinating promotional acitivites.

2. Expertise in customer service best practices to enhance customer satisfaction and build long-term client relationships.

3. Strong organizational and multitasking skills to efficiently oversee daily store operations

The retail operations manager oversees store daily activities ensuring smooth and efficient functioning.

• Boost sales team performance by achieving targets
• Train staff on hairdressing services, washing, blowing, and drying
• Deliver exceptional customer service addressing queries on treatments and products

• At least 4 years of experience in hairdressing or sales industries
• Able to work extended retail hours (10am to 8.30pm)
• Available for four days off per month

• A competitive salary package with high bonus potential and commissions
• Career advancement opportunities and professional training will be provided

The Store Manager is a vital position responsible for overseeing the day-to-day operations of a retail store, ensuring seamless customer service and business efficiency.

• Candidates must have experience in recruitment, staff training, and employee retention to ensure a high-performing team.
• Effective performance management skills are necessary to drive individual and store objectives while fostering a culture of continuous improvement.

• A successful Store Manager will drive sales growth by setting clear KPIs, monitoring hourly sales achievements, and implementing action plans as needed.
• They will also be accountable for optimizing store profitability through cost management and competitor analysis.

• This role requires strong relationship-building skills to foster loyalty with existing customers and recruit new ones through effective CRM strategies.
• Candidates should be able to manage and resolve customer feedback while maintaining high motivation levels within the team.

• The ideal candidate will ensure the store's overall condition, adhere to merchandising guidelines, and maintain accurate stock inventory to minimize shrinkage.
• They will work closely with the Supply Chain team on any stock-related issues.

• Candidates should possess sound financial management skills to train staff, enforce procedures, and maintain store funds according to company policies.

• This role requires excellent communication and organizational skills to disseminate information to the team and implement required actions.
• Candidates must also ensure store compliance with audit processes and requirements.

The successful candidate will be responsible for overseeing the daily operations of a retail outlet, ensuring high levels of customer satisfaction through excellent sales service. This role requires experience in the beauty industry and proven sales skills to achieve monthly sales targets.

• Key Responsibilities:
• Supervise and guide team towards maximum performance and service standards
• Ensure high levels of customer satisfaction through excellent sales service
• Experienced in beauty industry with proven strong record of sales
• Able to achieve outlet monthly sales target set by Management
• Deal with feedbacks and complaints from customers to maintain the outlet's reputation
• Manpower scheduling for staff
• Submit daily sales and revenue reports to Management
• Plan and oversee in-store promotional events or display
• Ensure the store fulfils all legal health and safety requirements

Requirements:

• Minimum 2 years of experience
• Strong communication and leadership skills
• Ability to work in a fast-paced environment
• Proven sales skills and ability to meet targets

Our organization is seeking a seasoned Retail Operations Manager to spearhead our team and drive business growth through strategic planning.

• Key Responsibilities:
• Delve into market trends, devise and implement plans to augment customer base, enhance store foot traffic, and optimize profitability.
• Mentor and train sales staff to meet sales targets by providing constructive feedback and guidance.
• Guarantee exceptional customer satisfaction through prompt and courteous service.
• Oversee daily store operations, ensure adherence to policies and procedures, and handle all staff and customer issues as they arise.

• Excellent communication, interpersonal, and problem-solving skills.
• Able to work flexible hours, including weekends and public holidays.
• Previous retail experience is highly desirable.

• Oversee daily store operations to ensure efficiency and compliance with company policies.
• Lead, motivate, and train retail staff to deliver excellent customer service.
• Manage staff scheduling, performance, and development.
• Monitor sales performance and implement strategies to achieve sales targets.
• Ensure proper inventory management, stock control, and timely replenishment.
• Handle vendor relations, including sourcing, pricing, and negotiating terms.
• Maintain store cleanliness, safety, and compliance with regulatory requirements.
• Analyze operational reports and recommend improvements for productivity and cost control.
• Handle customer feedback and resolve issues effectively.
• Support business growth initiatives, promotions, and marketing activities.