2,477 Network Support Engineers jobs in Singapore

Responsibilities

• Augment the client’s System Management Office reporting to the client’s System Managers and collaborating with End Users to provide oversight on the operations and maintenance activities for data network systems.
• Responsibilities include but not limited to Incident and Problem Management, Change Management, Obsolescence and Vulnerabilities Management, Risk Management, Governance and Compliance Management, Quality Management and Service Improvement.
• Manage Vendor’s O&S team in conducting fault analysis, problem resolution, preventive maintenance, obsolescence management, change management and vulnerabilities tracking, patch management, etc.
• Engage End Users for first level investigation and troubleshooting of network faults/issues, scheduling of onsite activities, and ensure respective Vendors are triggered to address incidents in a timely manner and perform onsite activities to expectations.
• Review vendor’s monthly O&S reports and provide summary reports to System Managers and Ops Managers on the system health, fault records, service reports, change request status, vulnerabilities updates, EOL status, over-and-above items, etc.
• Review Vendor’s service requests and deliverables for operational and preventive maintenance activities

• Experience in the areas of core network support and maintenance, risk assessment, change requests, tech refresh, vulnerabilities assessment, patching, etc.
• Possesses valid certification in CCNA or equivalent.
• Working knowledge of networking, network equipment and related systems where hands-on experience with firewall, switches, routers, DNS, DHCP, NTP configuration, TCP/IP networking, etc. will be advantageous.
• Ability to lead and collaborate with vendors to manage SLA, plan and coordinate onsite activities, produce quality reports, value-add to deliverables and ensure compliance to policies and guidelines.
• Strong in written and verbal communications. Proven track record in stakeholder management with the ability to manage expectations, articulate and address concerns and communicate effectively with System Managers, End Users and Vendors.
• Prior working experience in defence organisations or government ministries requiring security clearance is highly preferred.
• Resourceful and proactive, able to work independently and as a team player

We have partnered with an international technology company from Europe that provides software solutions for the global shipping industry. We are looking for a Network Support Engineer to join a friendly, skilled team and help global clients. This role offers hands-on technical work, chances to learn and grow, great benefits, a good work-life balance, and a positive company culture where your contributions are valued.

Responsibilities

• Provide 1st and 2nd line technical support for software and services via phone and email (training provided).
• Collaborate with colleagues across different locations in a global, team-based environment.
• Support projects and special initiatives with internal stakeholders.
  Ensure customer success by delivering effective solutions and support consistently.

Requirements

• Knowledge and troubleshooting skills in networking, operating systems, hardware, and email protocols
• CCNA level networking level is preferred, but not a must.
• Customer-oriented mindset and proactive problem-solving approach to troubleshooting

Job Responsibilities:

1.Provide routine support for key customer projects, ensuring project running smooth and customer satisfaction.

2.Coordinate with local telecom partners to improve network service quality & stability.

3.Support incident escalation and troubleshooting for network service such as IPLC/IEPL/MPLS-VPN/SD-WAN/IP Transit/DIA.

4.Monitor MVNO platform and ensuring operational stability.

Job Requirements:

1.Bachelor's degree or above,Major: Telecommunications or related disciplines

2.Minimum of 2 years of relevant experience in telecommunications industry.

3.Solid knowledge of telecom transmission service and products.

4.Good project management skills; able to coordinate multiple workstreams and stakeholders.

5.Strong communication skills with customer and able to take pressure.

6.Fluent in both Mandarin and English (You need Mandarin as you will need to connect with partners in China)

Company Brief

SPTel - a Joint Venture between ST Engineering and Singapore Power Group to deliver true network diversity and agility for a Smart Nation.

Offering high-value products and innovative services, SPTel plays an important role to enterprises accelerate their digital journey, We aim to improve the way people, places, and things, connect with each other by providing network infrastructure, enabling technologies, and building ecosystems.

With our fibre network topology built alongside the power network cables, SPTel provides a differentiated design and diverse network solution for discerning organizations and mission-critical businesses.

Job Brief:

Managed Service Engineer responsible for the delivery of Managed Services projects, including physical mounting, racking of equipment, configuration and performing user acceptance test. You are responsible to provide network implementation services in the areas of LAN, WAN, Wifi, Network security, UC, System, Storage, Cloud and IoT technologies. To assist Delivery Architect to roll out project deliverables.

Support transition plan to ensure onboarding of Day 2 service assurance. Participate in Day 2 support services of above mentioned services.

Responsibilities:

• Proficiency in switching and routing (particularly Cisco/HP Aruba).
• Proficiency in wireless networking (particularly Aruba/Cisco/HP Aruba)
• Proficiency in VPN technology (IPsec/SSL-VPN/Secured remote user access).
• Experience in Firewall deployment/configuration/maintenance.
• Ability to understand customers' networking and security requirements.
• Participate in network design and ensure that solutions proposed meet customers' need.
• Supporting and provide quality presales technical consultation and develop cost effective, resilient, innovative and reliable Network solutions.
• Keeps abreast of technological advancement in the industry in the area of Infrastructure security.
• Good understanding and exposure to Network Security.
• Understand latest network/security threats & issues & their mitigating solutions.
• Ability to self-manage projects and provide timely update on progress.
• Bonus to have experience in other solutions, Load Balancers/Proxy/WAN Optimizer/NAC/Network Monitoring/etc.
• Bonus to have experience in provisioning Cloud platform (MS Azure/AWS) on networking and security setup, provisioning for Hybrid environment and user remote access.
• Bonus to have experience in Voice networking/Video Conferencing.
• Any other ad-hoc duties as assigned by superior from time to time.

Role Requirements:

• CCNA or CCNP certification is preferred.
• Checkpoint, Fortigate, SOPHOS, Aruba certification would be preferred.
• Familiar and conversant in Routing, Switching, Wireless, MPLS, DHCP, DNS, NAC, Proxy, Syslog, Firewall, SSL VPN, Network Management and Structured Cabling.
• Ability to perform independently and interface with customers, partners and account team.
• Good knowledge of consulting frameworks and methodologies.
• Good fundamentals in the understanding of the inter-dependencies of the services (application, system & network).
• Knowledge of IPV6 and the related security implications.
• Good interpersonal and communication skills, high adaptability and positive attitude are expected.
• A team player with determination to drive to excel.
• Excellent customer service skills.
• Self-motivated with a strong drive to succeed.

Job Description:

• Front-line support for customer inquiries and issues via email and phone;

• Diagnose and troubleshoot product configuration and functional issues remotely and onsite;

• Effective escalation to Level 2 or product vendor for action and resolution;

• Able to handle flexible working hours on demand basis; and

• Maintain rapport with customers and competence in managing vendors; and

• Any other ad-hoc duties assigned.

Job Requirement

• Degree/Diploma in Computer Science / IT Technology or equivalent
• Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
• With working experience in an SI or distributor environment with network security skillset is a plus
• Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skills
• Positive working attitude and team player
• Willing to work extended office hours when needed
• Fresh graduates are welcome to apply

Job ID: 19798

Location:
ST Engineering Jurong East Bui, SG

Description:

Job Responsibilities:

• Be part of the client's DMZ network support team providing operations support and maintenance for core network infrastructure.
• Manage and track incidents through to resolution by collaborating with cross-functional teams and escalating issues as necessary to maintain service level agreements (SLAs).
• Conduct fault analysis, problem resolution, configuration updates, performance optimization, etc.
• Maintain and update documentation and best practices to ensure consistency and efficiency across operations as well as completeness and adherence to the required security policies, standard and guidelines.

Job Requirements:

• At least 2-3 years of working experience with comprehensive understanding of network equipment and related systems.
• Hands-on experience and working knowledge of firewall, switches, routers, DNS, DHCP, NTP configuration, TCP/IP networking, etc.
• Ability to diagnose and resolve network access problem and perform network troubleshooting.

• Certification in network/system expertise (e.g. CCNA, ITIL, etc) will have added advantage.

• Prior working experience in defence organisations or government ministries requiring security clearance will have an advantage.

• Good written and verbal communication skills.

Job Responsibilities:

• Support the client's DMZ network operations and maintain core network infrastructure.
• Manage and resolve incidents, coordinating with cross-functional teams (e.g., cloud teams) to meet SLAs.
• Perform fault analysis, resolve issues, update configurations, and optimize performance.
• Maintain documentation and operational best practices, ensuring alignment with security policies and standards.

Job Requirements:

• Diploma in Computer Science, IT, Engineering, or a related field.
• Minimum 3 years of experience with strong knowledge of cloud networking and network infrastructure.
• AWS operational experience (System Administrator or Cloud Engineer). AWS certifications (Cloud Practitioner, SysOps Admin Associate, or Solutions Architect Associate) preferred. Advanced Networking (Specialty) is a plus.
• Hands-on knowledge of firewall, switches, routers, DNS, DHCP, NTP, TCP/IP networking. Certifications like CCNA, ITIL are advantageous.
• Skilled in diagnosing and troubleshooting network access issues.
• Prior experience in defence or government agencies requiring security clearance is beneficial.
• Strong communication skills—both written and verbal.

Job ID: 20015

Location:
ST Engineering Jurong East Bui, SG

Description:

Job Responsibilities:

• Augment the client's System Management Office reporting to the client's System Managers and collaborating with End Users to provide oversight on the operations and maintenance activities for data network systems.
• Responsibilities include but not limited to Incident and Problem Management, Change Management, Obsolescence and Vulnerabilities Management, Risk Management, Governance and Compliance Management, Quality Management and Service Improvement.
• Manage Vendor's O&S team in conducting fault analysis, problem resolution, preventive maintenance, obsolescence management, change management and vulnerabilities tracking, patch management, etc.
• Engage End Users for first level investigation and troubleshooting of network faults/issues, scheduling of onsite activities, and ensure respective Vendors are triggered to address incidents in a timely manner and perform onsite activities to expectations.
• Review vendor's monthly O&S reports and provide summary reports to System Managers and Ops Managers on the system health, fault records, service reports, change request status, vulnerabilities updates, EOL status, over-and-above items, etc.
• Review Vendor's service requests and deliverables for operational and preventive maintenance activities

Job Requirements:

• Experience in the areas of core network support and maintenance, risk assessment, change requests, tech refresh, vulnerabilities assessment, patching, etc.
• Possesses valid certification in CCNA or equivalent.
• Working knowledge of networking, network equipment and related systems where hands-on experience with firewall, switches, routers, DNS, DHCP, NTP configuration, TCP/IP networking, etc. will be advantageous.
• Ability to lead and collaborate with vendors to manage SLA, plan and coordinate onsite activities, produce quality reports, value-add to deliverables and ensure compliance to policies and guidelines.
• Strong in written and verbal communications. Proven track record in stakeholder management with the ability to manage expectations, articulate and address concerns and communicate effectively with System Managers, End Users and Vendors.
• Prior working experience in defence organisations or government ministries requiring security clearance is highly preferred.
• Resourceful and proactive, able to work independently and as a team player

Work location: Depot Road

Company description:

Singapore Technologies Engineering Ltd

Job description:

Job Responsibilities:

• Augment the client's System Management Office reporting to the client's System Managers and collaborating with End Users to provide oversight on the operations and maintenance activities for data network systems.
• Responsibilities include but not limited to Incident and Problem Management, Change Management, Obsolescence and Vulnerabilities Management, Risk Management, Governance and Compliance Management, Quality Management and Service Improvement.
• Manage Vendor's O&S team in conducting fault analysis, problem resolution, preventive maintenance, obsolescence management, change management and vulnerabilities tracking, patch management, etc.
• Engage End Users for first level investigation and troubleshooting of network faults/issues, scheduling of onsite activities, and ensure respective Vendors are triggered to address incidents in a timely manner and perform onsite activities to expectations.
• Review vendor's monthly O&S reports and provide summary reports to System Managers and Ops Managers on the system health, fault records, service reports, change request status, vulnerabilities updates, EOL status, over-and-above items, etc.
• Review Vendor's service requests and deliverables for operational and preventive maintenance activities

Job Requirements:

• Experience in the areas of core network support and maintenance, risk assessment, change requests, tech refresh, vulnerabilities assessment, patching, etc.
• Possesses valid certification in CCNA or equivalent.
• Working knowledge of networking, network equipment and related systems where hands-on experience with firewall, switches, routers, DNS, DHCP, NTP configuration, TCP/IP networking, etc. will be advantageous.
• Ability to lead and collaborate with vendors to manage SLA, plan and coordinate onsite activities, produce quality reports, value-add to deliverables and ensure compliance to policies and guidelines.
• Strong in written and verbal communications. Proven track record in stakeholder management with the ability to manage expectations, articulate and address concerns and communicate effectively with System Managers, End Users and Vendors.
• Prior working experience in defence organisations or government ministries requiring security clearance is highly preferred.
• Resourceful and proactive, able to work independently and as a team player

Work location: Depot Road