1,838 Network Support Engineers jobs in Singapore

Work Location: Near Woodlands

Office hours: 8:30am to 6:00 PM (Monday to Friday)

Technical support to end users, both remotely and onsite. This role involves incident resolution, request fulfillment, preventive maintenance, and collaboration with cross-functional teams to ensure seamless IT operations.

Key Responsibilities:

• This position requires a blend of technical expertise and problem-solving skills to manage, configure, administer, and troubleshoot Endpoints and Server environments. The role involves resolving technical issues and ensuring smooth operations in an in-house setting.

Key Responsibilities:

• Assist in documenting, configuring, and troubleshooting endpoints and basic server tasks under senior team guidance.
• Monitor system health and escalate issues as needed to senior engineers.
• Help maintain user accounts, perform basic software installations and updates
• Support the setup of devices and accounts, including mobile devices through MDM solutions.
• Shadow and support Microsoft 365 administration tasks such as Outlook configuration, user permissions, and basic SharePoint support.
• Learn and apply cybersecurity best practices in daily operations.
• Collaborate with IT staff to ensure consistent knowledge sharing and operational support.

Qualifications:

• 1–2 years of experience in an IT support or internship role.
• Basic familiarity with Windows/Linux, Microsoft 365, and device management.
• Basic familiarity with on TCP/IP Networking technology and troubleshooting.
• Strong desire to learn and grow in system / network administration and IT operations.

Interested candidate who wish to apply for the advertised position, please click on "Apply Now".

We regret that only shortlisted candidates will be notified.

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The Opportunity:
The primary tasks of the candidate is to support the Installation, Checkout, Integration and Testing (ICIT) activities of Thales’ radar systems onboard the military platform during project phase. The candidate could also be involved in the Integration, Verification, Validation and Qualification (IVVQ) of the Systems in the factory.
After delivery during operation and support (O&S) phase, the staff provides his system expertise to support end-user and maintenance team to resolve technical issues and execute continuous improvement required on the Systems.
The staff reports to the Deputy Head of Defence Hub and at times may assign to provide technical assistance in sonar and communication systems during project and maintenance phase.
Responsibilities:

• Work with overseas Business Line unit to perform installation, checkout, integration and testing of radar systems onboard vessels
• Participate in System interface and integration tests
• Work with platform contractor in shipyard for mechanical installation and cabling works
• Setup the radar system, align, calibrate and perform checks to prepare for acceptance tests
• Conduct acceptance tests in harbour and performance tests at sea
• Evaluate system performance and generate test reports
• Support end-users to resolve technical and maintenance issues during System warranty
• Manage and coordinate with stakeholders for other Integrated Logistics Support activities
• Interface with other technical support personnel, engineering and product management to escalate and resolve issues
• Monitor system performance and make continuous improvement
• Determine and implement specific technical needs to improve reliability and maintainability
• Track and report project/service status
• Establish close collaboration with stakeholders and ensure customer satisfaction
• Support bids activities when required

Requirements:

• Diploma/Degree in Electrical & Electronic or Computer Engineering or related discipline
• Minimum 2-3 years’ engineering experience working in Communication/Surveillance/Sensors projects. Experience working on radar systems onboard vessels will be preferred.
• Require knowledge on Linux system, Wireshark tool, network and cybersecurity
• Experience in performing system maintenance and handling of SLA
• Solid trouble-shooting skills and problem solving experience
• Ability to work both independently and in a team-oriented, collaborative environment
• Require occasionally to work outside office hours to complete tasks in critical situations
• Familiar with defence business and comfortable working on different military platforms
• Readiness to travel overseas occasionally for trainings and meetings
• Ability to perform software testing and can work overseas for up to 6 months is a must.
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Purpose: To manage and provide technical support of IT systems and networks, to ensure uninterrupted and secured business operation, and compliance with VDL/ETG standards and roadmap.

Key Area of Responsibilities:

• Maintain and update all information technology (IT) systems, devices and peripherals, within the company to ensure stable and reliable performance.
• Maintain and update the company’s network infrastructure and adhere to the parameters & static address tables according to the One-ETG standard.
• Trouble-shoot and resolve all IT-related technical issues and prevent re-occurrences.
• Ensure security and proper access control of all IT systems, networks and data, so that they are free from malware, spyware, hacking, illegal software and unauthorized access.
• Create regular backups of all relevant company data and store it safely, to ensure Business Continuity, in case of systems and/or network outage.
• Research and benchmark new developments in the IT industry, and propose improvements to business processes to save costs and drive for better efficiency and productivity.
• Source, communicate and manage external parties or service providers that provide service support and maintenance to operational IT matters.
• Support and participate in company continuous improvement program.

Qualification & Experiences:

• Degree in Computer Science/Electrical and Electronic Engineering or other relevant field.
• Minimum 3 years of working as a system support engineer in the semiconductor industry or other similar roles.
• Proficient in Microsoft Excel functions.
• Good communication skills.

Job Title: IT System Support Specialist

As an IT system support specialist, you will play a vital role in ensuring the smooth operation of our IT systems. Your primary responsibility will be to provide level 1 support to IT system users, clarifying inquiries and escalating complex issues to subject matter experts.

You will also assist in user account management by guiding users through the processes of creating, modifying, and deleting user access.

Additionally, you will facilitate the user account review (UAR) process by ensuring reviews are conducted in a timely manner.

Onboarding sessions for new division representatives on the use of ComLink systems will also be conducted by you.

Administrative duties, including maintenance and updating of data records, will be performed by you as well.

For this role, we require:

• A bachelor's degree in information technology, computer science, or other relevant disciplines.
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• We are open to considering entry-level applicants.
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• Immediate starters are preferred.
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Only shortlisted candidates will be notified.

The Technical Support Specialist will provide technical expertise and support to internal and external stakeholders, ensuring seamless system operation. The role requires strong analytical skills, technical documentation expertise, and the ability to work closely with customers and internal teams.

• Support System/Software and Maintenance Teams by troubleshooting major issues, investigating technical problems, preparing documents, meeting clients, conducting site tuning, and ensuring customer satisfaction.
• Support Tendering and Project Teams by preparing technical documents, collaborating with customers, conducting site tuning, ensuring project alignment with designs, and addressing operational requirements.
• Plan and Conduct Training for Internal Departments by organizing technical training, knowledge-sharing sessions, and troubleshooting exercises to enhance team skills and efficiency.
• Support Green Mark-Related Activities by attending meetings, preparing necessary technical documents, performing site tuning, and ensuring adherence to Green Mark standards.
• Review and Standardize Control Methodologies and Technical Documents to maintain consistency, accuracy, and completeness in technical documentation.
• Develop and Test New Ideas and Products by proposing innovations, evaluating new technologies, collaborating with R&D, and providing feedback for improvements.
• Provide Programming Support for Special and Critical Controls by developing, debugging, optimizing programs, assisting maintenance teams, resolving issues, and documenting updates.

• Bachelor's degree in Mechanical (preferred) / Electrical / Computing Engineering.
• Ideal 1-3 years of relevant experience, preferably in BMS and Automation industry.
• Basic Mechanical, Electrical Service engineering knowledge, and programming knowledge.
• Strong communication presentation skills with the ability to present technical information to non-technical stakeholders.
• Candidates with no prior experience are welcome to apply.

Provide support to FBAP and all operating companies in the Asia Pacific region. Applications are Salesforce.com (SFDC) Sales Cloud with in-house developed systems. Participate in implementation / enhancement projects to plan, coordinate, and liaise with users on system requirement gathering, solutioning, design & documentation. Primary focus of the applications supporting in areas of: Sales and Marketing Process (including Sales Outlook and Sales Channel Process, Campaign, and other Marketing related CRM Customer Relationship Management Business Operations)

RESPONSIBILITIES & TASKS

Provide systems support according to the business units' SLA of Asia Pacific region:

Provide Function Support and System Development for CRM (e.g., Salesforce CRM Sales Cloud, and 1st level trouble shooting integration issues with back office systems)

Technical Support & System Development includes but not limited to develop new or modify existing applications

Provide Support on System Simulation, Unit Testing and User Acceptance Testing

Provide Deployment to Test & Production

Perform Production Support and System Analysis/Troubleshooting, and work with vendors for the escalated production issues or change requests.

Update system documentation for changes effected

Support with Data Centre team for the migration & maintenance of integration middleware and reporting servers.

For Work/Services provided, to comply to FBAP JSOX/ISMS/Audit Requirements

Manage change order fulfilment for the designated systems, with resources allocated as per change order requirements (usually of medium complexity)

Conduct user requirements gathering and analysis

Perform feasibility study to ascertain area of automation

Review proposed solutions with respective stakeholders affected by the change order

Document user requirements into user specifications (functional & technical)

Design and develop solutions according to the agreed user specifications

Develop test plan & scripts

Conduct testing on developed solutions to ensure compliance to user specifications and internal quality assurance requirements (e.g., system performance benchmarks)

Conduct user training & user acceptance testing

Ensure proper deployment of change orders to production environment in accordance to internal procedures

Participate in lead roles in project delivery (small ~ medium size / complexity projects) in accordance to project KPIs:

Contribute a project member/team lead in new implementation / enhancement projects

Manage given technical resources to comply to work schedules within constraints and deadlines

Work with business users to provide improvements to standardise system processes, and to propose business solutions meeting business needs/requirements. This involves good collaborative effort with staff members from cross functional areas (e.g., sections, departments and entities from the Asia Pacific region)

Work independently with extended vendor teams to support regional business applications

Coordinate with vendor for issue resolution

Provide clear work specifications to vendor for technical delivery

Review vendor technical work deliverables in accordance to work specifications

Ensure full compliance to company policies, internal procedures and JSOX audit requirements for all work performed

Ensure full compliance to information security for all work performed

Ensure compliance with Fujifilm Information Security Rule, Policies and Procedures at all time

Responsible for maintaining security of all Fujifilm information entrusted to and not limiting to proper classification & handling of Fujifilm documents and records

Complete Information Security training and awareness program on regular basis and possess enough knowledge to adhere to Fujifilm Information Security requirements

Responsible for identifying, reporting and complying with Information Security Incident & Reporting Procedure

Failing to comply with the security policies could be subject to disciplinary action, potentially including termination of employment or contract and/or prosecution

Requirements

Degree in Computer Science / Engineering or IT related fields

1 or 2 years' work experience operating an IT shared service for regional MNC environment

1 or 2 years application development and full SDLC experience in Salesforce.com Sales Cloud and integration with in-house systems experience by Informatica, or CPQ (Configuration, Price, and Quotation) relevant experience.

1 or 2 years implementation background in Salesforce.com in lead & implementer roles (5 full cycle) or strong support background in the same context

Functional Competiencies

Interpersonal and communication skills

Good understanding of service level agreements

Conversant with Salesfore.com (Architecture design, Configuration, Apex, VF(Visualforce)-Page), Lighting Experience, Process Builder, SOQL etc.),

Proficient in English, both verbal and writing & technical writing

Business perspective/sense and good analytical skills

Customer focus and good team player

Good sales and marketing business/industry process knowledge

Good understanding and respect of cultural & language differences

Need to have 1 core competency in Salesforce.com, e.g., Sales Cloud

We seek a skilled Shift Engineer to maintain and support computer-based information systems.

• Maintenance of hardware and software components
• Regular checks, updates, and troubleshooting for Windows and Linux systems
• Efficient system operation with minimal downtime

• Languages: Linux/Windows
• IT Administration experience
• Networking skills
• Maintenance of hardware and software components

• 12-hour shifts in a day-night pattern

The ideal candidate will have strong problem-solving skills, work independently and as part of a team, and possess excellent communication skills. A motivated Shift Engineer is required to perform the duties mentioned above effectively.

The primary objectives of this position include providing level 2 support for banking applications and systems, as well as identifying and resolving technical issues. This involves utilizing analytical skills to troubleshoot complex problems and ensuring the uptime and availability of services.

• Identify and resolve technical issues in banking applications and systems.
• Utilize analytical skills to troubleshoot complex technical problems.
• Monitor system performance to detect anomalies and ensure uptime and availability of services.
• Develop and implement scripts to automate repetitive tasks and improve efficiency.
• Collaborate with cross-functional teams to resolve issues and enhance overall system performance.

The ideal candidate will possess a strong understanding of Unix, SQL, Java, and Linux, as well as expertise in troubleshooting, analytical skills, scripting, and working collaboratively within cross-functional teams.

• Unix
• SQL
• Java
• Linux
• Troubleshooting
• Analytical Skills
• Scripting

A minimum of 2-3 years of production support experience is preferred.