3,283 Help Desk Support jobs in Singapore

Customer Service Representative

The primary function of this role is to provide exceptional customer service by addressing customer inquiries, providing information and resolving issues.

This involves troubleshooting technical issues, handling complaints and offering solutions in a friendly and courteous manner.

The ideal candidate will possess excellent communication skills, be able to multitask and work in a fast-paced environment.

A typical day in this role involves responding to customer inquiries, resolving issues and providing information to customers.

To succeed in this position, you must have strong communication skills, be able to work well under pressure and have a positive attitude.

We are looking for a team player who can work collaboratively with others to achieve common goals.

This is an excellent opportunity for individuals who enjoy working in a dynamic and supportive team environment.

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• Key Responsibilities:
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• Address customer inquiries, provide information and resolve issues.
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• Troubleshoot technical issues, handle complaints and offer solutions.
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• Provide friendly and courteous service to efficiently resolve issues.
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• Work collaboratively with colleagues to achieve common goals.
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Essential Qualifications:

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• Excellent communication skills.
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• Ability to work well under pressure.
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• Positive attitude.
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• Strong problem-solving skills.
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• Ability to work independently.
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• Collaborative mindset.
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Why Choose Us:

At our organization, we prioritize building a dynamic and supportive team environment that fosters growth and collaboration.

Our team members enjoy a range of benefits, including opportunities for professional development, flexible working arrangements and a positive work-life balance.

Additional Information:

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

As a member of our team, you will have the chance to develop your skills, build your network and contribute to the success of our organization.

We are a leading laptop repair company specializing in high-quality hardware and software solutions for all major Windows laptop models. Our team is dedicated to providing exceptional customer service and expert technical support. We are looking for a dynamic Help Desk & IT Support Sales Consultant to join our growing team!

As a Help Desk & IT Support Sales Consultant , you will play a key role in diagnosing technical issues, performing laptop repairs, and driving sales through excellent customer engagement. You will interact with customers both face-to-face and via phone , providing expert advice and ensuring top-notch service.

• Diagnose & Repair: Identify hardware/software issues in laptops and conduct high-quality repairs independently.
• Technical Expertise: Disassemble and reassemble various Windows laptop models with precision.
• Customer Service: Build strong relationships with customers, ensuring a smooth and positive repair experience.
• Sales & Consultation: Recommend repair solutions, upsell services, and close sales with strong persuasion skills.
• Problem-Solving: Troubleshoot technical issues efficiently and provide clear explanations to customers.
• Team Collaboration: Work closely with technicians and support staff to ensure seamless service delivery.

• Minimum 2 years of experience in sales or customer-facing roles (preferably in mobile/laptop repair ).
• Strong knowledge of Windows laptop hardware/software troubleshooting and repair .
• Ability to diagnose, disassemble, and repair laptops independently .
• Excellent communication, negotiation, and presentation skills .
• Customer-focused mindset with strong problem-solving abilities.
• Ability to thrive in a fast-paced, target-driven environment .

• Salary: 2,500–3,000/month (Base Salary)
• Annual Leave: Up to 10 days
• Medical Leave: Up to 14 days
• Health Insurance
• Supplemental Pay: Commission-based incentives

• On-Site Position (No Remote Work)

Interested candidates can send their resume to:
Email:
WhatsApp: +65 9826 6901

Join our team and be part of a company that values expertise, customer satisfaction, and growth!

• Create of job orders and process customer's order
• To perform data entry into the respective systems in an accurate and timely manner
• Process and check permit declaration / clearance
• Assist our clients and resolve any issues that may occur
• To carry out and execute all daily jobs received from customers and ensuret hat all information is relayed down to the respective Operations Teams
• Undertake any other assignments, which the management may request from time to time

• To welcome clients in a friendly, highly respectful manner and to be the main point of contact for clients during their training.
• Assist with client check-in processes to ensure collection of appropriate pa­perwork and issuing of class schedules. Security - Check Clients and Visitors ID's and issue passes.
• Co-ordinate and book for clients all hotel reservations and other logistics
• Ensure that all training is entered to GEMINI in a timely manner to maintain schedule integrity.
• Publish instructor schedules.
• Notify instructors and crews of their planned simulator sessions /classes /practical drill and all other relevant duties assigned in a timely manner including any last-minute changes.
• Working closely with the other departments (Training, Sales and Scheduling) to assist clients with any issues/ concerns.
• Issue Visa letters and Pre-training package information / confirmation letters to be sent prior to training.
• Ensure that all pre-training requirements are completed by:
  
  • monitoring receipt of pre-requisites;
  
  • TSA approvals, reconciling information from TCAs with client bookings
  
  • Issuing clients with manuals/ laptops and lockers on arrival.
• General reception duties to include - arranging couriers and to assist with transport and hotel bookings when required.
• Administration of Client Surveys.
• Any other duties as may be required.

• Singaporean / Singapore Permanent Citizens
• Diploma / ITE
• Ability to work with multiple teams
• An analytical mind, highly organised and the persistence to problem solve
• Customer oriented
• Experience in Aviation would be beneficial

• Better - We constantly seek to improve how we respond, quote, and follow up
• Easier - We simplify our workflows to create clarity for others
• Speedier - We act with urgency, because our industry moves fast
• Trim - We keep things lean, clear, and effective

• Monitor and log all incoming sales enquiries and tenders received from different channel .
• Assign each enquiry to the appropriate purchaser/field officer for site visit or input
• Prepare and submit quotations
• Handle vendor registration paperwork when required for client submission
• Follow up with clients or internal staff to ensure timely action and response
• Keep tabs on contract expiry dates and help us stay ahead of re-tenders
• Maintain clean, accurate records for all enquiries, submissions, and outcomes
• Support post-mortem reviews by identifying reasons for lost tenders (where possible)
• Log supplier / customer request and follow up.

• You're organised, reliable, and great with follow-ups
• You enjoy backend operations and supporting a wider team
• You take ownership of processes and like things done well
• You communicate clearly - in writing and in follow-ups
• You are approachable and customer is comfortable sharing feedback and insights with you.

• 2+ years of experience in sales coordination, tender admin, or procurement support
• Familiarity with structured documentation and preparing process flow for this role
• Bonus: Experience with CRM tools

• Improve our commercial systems and quotation workflows
• Track and analyse win/loss data
• Grow into commercial operations or systems leadership

• Customer service: 1 year (Preferred)

• Employment type: Permanent
• Position: Customer Service
• Location: Eco-tech @ Sunview Road
• Outpatient Medical & Dental Benefits Provided
• Working Hours: Monday to Friday, Office Hours (9am - 6pm)
• Salary Package: Up to $3,000 + Bonus

• Support the sales team and handle daily customer enquiries.
• Support project management, documentation, and routine administration tasks.
• Communicate and coordinate with forwarders and suppliers for efficient execution of shipments.
• Efficiently process customer orders and inquiries, verify order details for accuracy.
• Provide order confirmations and communicate with customers to resolve order discrepancies.
• Ensure all billings are done incompliance to payment terms and conditions.
• Collaborate with sales and warehouse team members to ensure order fulfillment.
• Manage filling, document preparation, scheduling and handle incoming calls.
• Other ad-hoc administrative tasks may be assigned.

• Minimum 'O' Level or equivalent.
• Proficient in Microsoft Office.
• Experience or knowledge of administration or customer service is an advantage
• Shipping and forwarding experience will be preferred.
• Good team player with a responsible attitude

• Trading MNC
• Letter Of Credit / LC
• Shipping Documentation

• Provide logistics and documentation functions to facilitate shipments
• Coordinate with finance and account team in LC and finance matter
• Coordinate with headquarter and forwarders to manage schedules and stock as requested
• Coordinate and monitor with oversea offices and customers for payment including opening LC, amendment until funds are received
• Build good relationship with suppliers
• Maintain regulatory compliance of activities in assigned area
• Provide feedback of any improvement or incidents (if any) to superior
• Manage outstanding invoices / customers' complaints
• Any other ad-hoc duties as assigned

• Possess a Diploma / GCE O Levels
• Possess minimum 2 - 4 years' Shipping Documentation & Letter Of Credit / LC experiences
• Able to read LC and perform documentation for shipments
• Good communications and interpersonal skills
• Proficiency in MS Office (Words, Excel & PowerPoint)

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

• West
• M-F 9am - 6pm, hybrid work arrangement

• Order Management: Processing customer orders accurately and ensuring timely entry into the system.
• Order Fulfillment: Coordinating with warehousing and logistics to ensure products are delivered to customers on time.
• Invoicing and Billing: Generating accurate invoices and ensuring proper documentation for payments.
• Collections: Managing accounts receivable by tracking payments, following up on overdue accounts, and resolving any payment discrepancies.
• Customer Service: Handling inquiries, providing support for issues such as delivery or payment discrepancies, and maintaining customer relationships.

• Preferably individuals with at least 2 years of order management experience and is knowledgeable with using SAP system