1,063 Help Desk Support jobs in Singapore

We are a leading laptop repair company specializing in high-quality hardware and software solutions for all major Windows laptop models. Our team is dedicated to providing exceptional customer service and expert technical support. We are looking for a dynamic Help Desk & IT Support Sales Consultant to join our growing team!

As a Help Desk & IT Support Sales Consultant , you will play a key role in diagnosing technical issues, performing laptop repairs, and driving sales through excellent customer engagement. You will interact with customers both face-to-face and via phone , providing expert advice and ensuring top-notch service.

• Diagnose & Repair: Identify hardware/software issues in laptops and conduct high-quality repairs independently.
• Technical Expertise: Disassemble and reassemble various Windows laptop models with precision.
• Customer Service: Build strong relationships with customers, ensuring a smooth and positive repair experience.
• Sales & Consultation: Recommend repair solutions, upsell services, and close sales with strong persuasion skills.
• Problem-Solving: Troubleshoot technical issues efficiently and provide clear explanations to customers.
• Team Collaboration: Work closely with technicians and support staff to ensure seamless service delivery.

• Minimum 2 years of experience in sales or customer-facing roles (preferably in mobile/laptop repair ).
• Strong knowledge of Windows laptop hardware/software troubleshooting and repair .
• Ability to diagnose, disassemble, and repair laptops independently .
• Excellent communication, negotiation, and presentation skills .
• Customer-focused mindset with strong problem-solving abilities.
• Ability to thrive in a fast-paced, target-driven environment .

• Salary: 2,500–3,000/month (Base Salary)
• Annual Leave: Up to 10 days
• Medical Leave: Up to 14 days
• Health Insurance
• Supplemental Pay: Commission-based incentives

• On-Site Position (No Remote Work)

Interested candidates can send their resume to:
Email:
WhatsApp: +65 9826 6901

Join our team and be part of a company that values expertise, customer satisfaction, and growth!

Salary: up to $4500

Duration: 1 year contract

Working Days & Hours: Mon-Fri Office Hours

Location: Lavender

Job Description:

• Delivery of local onsite and remote support for personnel

• esponsible for the support and resolution of Incidents and Requests

• R sponsible for Priority and Major Incidents impacting the site.

• D liver service improvement

• R sponsible for providing 1st level technical assistance and consultation on various information technology platforms.

Job Requirements: Min Diploma/Degree in IT or similar w min 3 yrs of relevant experience

Interested candidates, please submit your resume to:

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

Job scopes:

· Ensure all systems within the Company are operating to required standards

· Monitoring network usage to ensure user and system integrity have timely backups and preventive maintenance

· Maintaining all request form to ensure problems and changes are recorded

· Assist in coordinating our system vendors' in regard to upgrades, maintenance and support issues

· Assist in financial administrative task including updating the monthly expense alongside with raining purchase request

· Ensure potential interruptions to Company business are avoided or minimized

· Assist in the evaluation and recommendation of IT related systems and equipment for the Company to ensure smooth operations

· When carrying out maintenance, ensure as much as possible that down time occurs outside peak periods, minimizing impact on operations

· Ensure all PC’s have virus protection software loaded and operational and manage virus software updates

· Assist in logging and tracking all software licenses to ensure legal compliance

· Assist in coordinating relative system vendors to ensure the appropriate operation interfaces

· Attend to regular and scheduled system maintenance

· Ensure security of data by allocation of password and ensure timely back-ups are performed, verified and stored

· Assist with daily cybersecurity administrative tasks such as vulnerability remediation, investigating, remediating, and responding to SOC notifications, and managing email security.

· Maintain helpdesk tickets, communicate with users in a timely manner, and handle administrative tasks for user creation.

· In addition to the abovementioned duties and job functions, any other assignment given occasionally or on a daily basis by the immediate supervisor or the Management.

Requirements:

· Min Diploma, or one to two years related experience and/or training; or equivalent combination of education and experience.

· Immediate starter will be added advantage.

Department Description

Global Technology Services department (RESG/GTS) includes all the IT infrastructure resources of Société Générale and its subsidiaries (Crédit du Nord, Franfinance, etc.) in France and abroad.

GTS’ mission is to provide the Group’s business divisions with secured infrastructure services. This translates into offers, service levels and costs tailored to the internal customers’ needs such as hosting businesses’ applications, workstations, collaborative services, network and telephony.

GTS aims to ensure the Information System (IS) production quality level and to respond to Group business needs for the set-up of new infrastructure services.

GTS is the entity that provides infrastructure services for the entire Société Générale group. It provides the bank with IT production and plays the role of IT infrastructure department.

Primary Objectives:

• To provide direct user support for front and back office and support functions
• To work with 2nd level support of system administrators or external vendors to determine nature of problem relating to systems/PCs and related software
• To use technical and analytical expertise/knowledge of systems to resolve problems internally

Principal Responsibilities:

• Perform L1/L2 troubleshooting and break-fix (in person, by telephone, or via remote access) in a timely and accurate manner.
• Installing, diagnosing, repairing, maintaining, and upgrading all IT hardware/software and equipment (including but not limited to PC, Laptops, IP Phones, tablet, smartphones, dealer boards and Printers).
• Log all incident and request cases on the call logging system. To solve or escalate IT related problems and follow them through until case closure. These could range from urgent calls requiring immediate attention; to request for maintenance on hardware or information relating to the introduction of new systems.
• User account administration; removal of access for new and existing users.
• Assist to set-up and troubleshoot Town halls, Video, and Audio Conference issues.
• Create, update, and publish documentations relating to innovative solutions for enhanced user experience. Train users on new technology products being launched.
• Simulate technical issues encountered by end-users to come up with a standard permanent resolution.
• Actively utilise and contribute to the knowledge management system.
• Educate users about the purpose of self-assistance portals to have a basic knowledge on how to setup and some useful information of our business applications.
• Support MAC -Move, Add, Changes relating to user desk relocation and equipment upgrade.
• Actively participate in regional projects. Propose improvements to GTS services.
• Asset management; Track and monitor IT assets including hardware, accessories, loaned equipment’s, servicing, decommissioning and replacement.
• Liaise with 3rd party vendor in the proper provision of a timely support respond and resolution.
• Actively involved in Business Continuity pre and post events. Monitoring, maintaining BCP equipment and provide support.

PROFILE

ACADEMIC BACKGROUND AND CERTIFICATIONS, EXPERIENCE

• Diploma with a qualification in a Computer-based course at the minimum
• Detailed understanding of TCP/IP inter-networking fundamentals, Microsoft 7 workstation/server/infrastructure and/orSolaris/Unix administration.
• Hands-on knowledge on Active Directory,DNS/WIN/DHCP, file/print services, ACL, registry modification, policy configuration, VB scripting, SCCM package delivery and use of other desktop troubleshooting commands/tools would be essential.
• In-depth working knowledge of Microsoft products with a focus on Outlook.
• Day-to-day first-line support directly to the users in terms of hardware/software problems/request.
• A technical knowledge that will allow them to install systems, upgrade and repair, install expansion cards and upgrade PC memory, and to show initiative in solving problems associated with PC.
• Knowledge in the real-time data feed and trading applications such as Reuters, EBS and Bloomberg would be useful.

OPERATIONAL SKILLS

• Detailed understanding of TCP/IP inter-networking fundamentals, Microsoft 7 workstation/server/infrastructure and/or Solaris/Unix administration.
• Hands-on knowledge on Active Directory, DNS/WIN/DHCP, file/print services, ACL, registry modification, policy configuration, VB scripting, SCCM package delivery and use of other desktop troubleshooting commands/tools would be essential.
• In-depth working knowledge of Microsoft products with a focus on Outlook.
• Good interpersonal skills to as user interaction is the main part of the job.
• A technical knowledge that will allow them to install systems, upgrade and repair, install expansion cards and upgrade PC memory, and to show initiative in solving problems associated with PC.
• Knowledge in the real-time data feed and trading applications such as Reuters, EBS and Bloomberg would be useful.

Responsibilities:

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/ end-users IT related requests
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other maintenance vendors (eg. IBM, HP, Microsoft, etc) for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirements:

• Recognized Diploma or Degree in Information Technology (or equivalent).
• Minimum of 1 year’ experience in delivering IT support to end-users preferred.
• Fresh graduate are welcomed to apply.

• Serve as a key liaison between IT teams and end users, ensuring seamless communication and support. Upon receiving a service request, assess and categorize the issue appropriately—either resolving it using the knowledge base or coordinating with the right support personnel or team to ensure a prompt resolution.
• Handle incident management, including accepting, resolving, and escalating issues via live chat, email, or other designated channels. Follow standard processes and implementation guidelines while utilizing the knowledge base to resolve reported incidents effectively.
• Monitor and track unresolved incidents, assessing their impact and escalating high-priority or widespread issues to management. Work closely with second-level support teams to facilitate resolution and ensure timely updates.
• Adhere to SLA requirements for incident resolution, following escalation protocols for critical IT issues and understanding ITIL-based prioritization.
• Oversee IT service providers for the Singapore site, ensuring service continuity and operational efficiency.
• Manage the server room at the Singapore site, responding promptly to failure incidents, assisting with server room expansion and maintenance, and conducting regular inspections.

• Strong understanding of desktop office management software and IT service support, including Microsoft 365, Office 2021, and email systems.
• Ability to independently troubleshoot and resolve complex software-related issues (e.g., slow Excel file performance or Outlook malfunctions) beyond basic reinstallations.
• Proficiency in computer hardware troubleshooting, with expertise in diagnosing and resolving issues related to desktops, software, virus protection, and general IT support.
• Familiarity with network architecture and the ability to analyze and resolve common network access issues.
• Experience in diagnosing and troubleshooting printer hardware-related problems.
• Knowledge of IP phone configuration and troubleshooting.
• Skilled in the installation, configuration, and troubleshooting of Windows operating systems.
• Understanding of Active Directory and shared file services.
• Experience in IT asset management, including device provisioning, inventory management, and requirement clarification.
• Strong communication skills, attention to detail, and a proactive approach to problem-solving.
• Prior experience with server racking and cabling is a plus.
• Proficiency in both English and Mandarin/Chinese is preferred, as this role requires regular communication with internal and external stakeholders across the APAC region, where these languages are widely used for business operations.

Additional Remarks

Given our current requirements, we anticipate the candidate’s employment to begin in approximately 2 weeks.

Next Step:

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076

Direct message the job poster from Excis Compliance

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do:

• Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
• Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
• Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.

What You Need:

• 6 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
• Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
• Excellent customer service, communication, organization, multitasking, and documentation skills.
• Ability to lift 50 lbs; valid driver’s license and personal vehicle required.
• Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.

Location:

And

Capital F&B Office 14 Little Road #08-01, Singapore 536987 (half day a week)

Why Join Us?:

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Singapore and be at the forefront of IT support excellence!

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology, Consulting, and Customer Service
• Industries Information Technology & Services, IT Services and IT Consulting, and IT System Training and Support

Referrals increase your chances of interviewing at Excis Compliance by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job Scope & Responsibilities:

• Excellent experience with supporting Windows 10
• Experience with a previous large scale Windows migration project a plus
• Have worked on Tickets and Requests Tools, has knowledge of Quality parameters SLA and tickets SLA,
• Ability to cope under pressure, Pay great attention and follow the instructions provided.
• Flexible to provide Branch & Weekend Supports
• Excellent customer facing skills, communication skills, comfortable working with all different levels of staff
• Minimum 3 year experience

Responsibilities:

• Provide 1st-level and, where applicable, 2nd-level onsite and remote support for Global Markets infrastructure services, including:

• Market Data Services and Systems (e.g., Refinitiv, Bloomberg, Markit, or other market data providers/systems)

• Transaction Services and Systems (e.g., Refinitiv, Bloomberg, EBS, and other electronic trading platforms)

• Market Data Feed and Transaction Systems Service Administration

• IT Services (e.g., liaison with GO&T)

• Voice Communication Services (e.g., IPC, Avaya, Cisco)

• Administrative Services (e.g., E-Trading platform records, counterparty, compliance requests, new hire and leaver processing)

• Support video conferencing systems, including setup, standby for major meetings, first -level troubleshooting, and coordination with backend teams for system upgrades.

• Provide onsite support for Desktop hardware and applications, Email systems, Printers, Corporate mobile devices, IPC, Other related IT issues

• Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for clients.

• Maintain inventory of software, hardware, and mobile devices.

• Execute hardware moves, additions, changes, and refreshes.

• Conduct preventive and corrective maintenance as scheduled in the Preventive Maintenance Program, including minor installations, repairs, and replacements.

• Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards.

• Escalate issues to the next level of support when necessary and follow up to ensure closure.

• Participate in after-hours phone standby duty.

• Conduct morning floor walks to inspect the server room and video conferencing rooms.

Requirements:

Must have min 2.5 years’ experience in Desktop Support

• Candidate needs to possess good communication and service-oriented personnel

• Candidate needs to familiar with the End-users computing environment and desktop support workflow.

• Able to perform basic network troubleshooting.

• Good understanding in AD, group policy, proxy setting, Power Excel and latest Windows OS