1,548 Help Desk Support jobs in Singapore
Help Desk Support Engineer
Posted today
Job Viewed
Job Description
Job Description & RequirementsTechnical support for notebooks and desktops (Dell, Lenovo, HP and Apple Devices)
nstall, configure and support all Microsoft Windows and Apple MacOS user operating systems.
stall. Configure and support Microsoft 365 software and Services.
stall, configure and support 3rd party software.
tend to all Information Technology Service Management (ITSM) tickets and resolve them, with SLA.
Submit ITSM tickets for all support tasks
Job RequirementNA
Job Overview- Date Posted
September 2, 2025
- Location
Islandwide
- Offered Salary:
$3150 - $3150 / month
- Experience
1
- Qualification
Diploma
- Position Level
Executive
- Number Of Vacancies
4
WSH Experts Pte LtdHelp Desk Support Officer
Posted today
Job Viewed
Job Description
Job Responsibilities
Application Support
• Install other 3-party applications upon request.
• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc.
• Making support request to issues related to Microsoft Office 365 platform.
• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.
• Escalation to L2 Support.
General Support
Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.
Printer Related Support: Install, Configure, Escalate to Vendor.
• Monthly Random Laptop Checks.
• User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.
• Corporate SIM Card assignment, maintain Mobile number listing.
Network Support
• Fault reporting: VPN, Internet Connection.
• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network
(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.
Meraki Device Admin, device whitelisting, blacklisting, etc.
• Sophos Central Admin, Device and user group assignment, etc.
Ruckus Admin, reset Ruckus APs, adjust settings,
etc.
• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.
Cybersecurity Support
Help Desk Support Officer
Send Staff Advisory.
• Create KnowBe4 User.
• Daily Firewall Security Checks.
• Daily Sign-In Checks.
3CX Support
• Assign extension, install and configure 3CX app, maintain extension listing etc.
b) Asset Management:
Asset Issuance, Loan Issuance, Track and maintain asset listings.
To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.
c) Service Progress Reports:
• Daily Sign-In Logs Report.
• Daily Firewall Security Checks Report.
• Daily Helpdesk Ticket Report.
• Weekly Helpdesk Ticket Report.
• Monthly Helpdesk Ticket Report.
• Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.
Yearly User Licensing Report.
• Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.
• Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).
Help Desk Support Officer
Posted 20 days ago
Job Viewed
Job Description
Job Responsibilities
Application Support
• Install other 3-party applications upon request. • Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc. • Making support request to issues related to Microsoft Office 365 platform.
• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.
• Escalation to L2 Support.
General Support
Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.
Printer Related Support: Install, Configure, Escalate to Vendor.
• Monthly Random Laptop Checks.
• User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.
• Corporate SIM Card assignment, maintain Mobile number listing.
Network Support
• Fault reporting: VPN, Internet Connection.
• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network
(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.
Meraki Device Admin, device whitelisting, blacklisting, etc.
• Sophos Central Admin, Device and user group assignment, etc.
Ruckus Admin, reset Ruckus APs, adjust settings,
etc.
• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.
Cybersecurity Support
Help Desk Support Officer
Send Staff Advisory.
• Create KnowBe4 User.
• Daily Firewall Security Checks.
• Daily Sign-In Checks.
3CX Support
• Assign extension, install and configure 3CX app, maintain extension listing etc.
b) Asset Management:
Asset Issuance, Loan Issuance, Track and maintain asset listings.
To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.
c) Service Progress Reports:
• Daily Sign-In Logs Report.
• Daily Firewall Security Checks Report.
• Daily Helpdesk Ticket Report.
• Weekly Helpdesk Ticket Report.
• Monthly Helpdesk Ticket Report.
• Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.
Yearly User Licensing Report.
• Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.
• Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).
Help Desk Support Officer, Mandai
Posted today
Job Viewed
Job Description
Job Responsibilities
Application Support
• Install other 3-party applications upon request.
• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc.
• Making support request to issues related to Microsoft Office 365 platform.
Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.
Escalation to L2 Support.
General Support
Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.
Printer Related Support: Install, Configure, Escalate to Vendor.
Monthly Random Laptop Checks.
User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.
Corporate SIM Card assignment, maintain Mobile number listing.
Network Support
Fault reporting: VPN, Internet Connection.
Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network
(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.
Meraki Device Admin, device whitelisting, blacklisting, etc.
- Sophos Central Admin, Device and user group assignment, etc.
Ruckus Admin, reset Ruckus APs, adjust settings,
etc.
- Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.
Cybersecurity Support
Help Desk Support Officer
Send Staff Advisory.
Create KnowBe4 User.
Daily Firewall Security Checks.
Daily Sign-In Checks.
3CX Support
- Assign extension, install and configure 3CX app, maintain extension listing etc.
b) Asset Management:
Asset Issuance, Loan Issuance, Track and maintain asset listings.
To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.
c) Service Progress Reports:
Daily Sign-In Logs Report.
Daily Firewall Security Checks Report.
Daily Helpdesk Ticket Report.
Weekly Helpdesk Ticket Report.
Monthly Helpdesk Ticket Report.
Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.
Yearly User Licensing Report.
Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.
Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).
NA
Job Overview- Date Posted
September 16, 2025
- Location
Islandwide
- Offered Salary:
$3100 - $3200 / month
- Experience
1
- Qualification
Diploma
- Position Level
Executive
- Number Of Vacancies
4
WSH Experts Pte LtdHelp Desk Support Officer,Mandai
Posted today
Job Viewed
Job Description
Job Description & Requirements
Job Responsibilities
Application Support
- Install other 3-party applications upon request. Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc. Making support request to issues related to Microsoft Office 365 platform.
- Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.
- Escalation to L2 Support.
General Support
Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.
Printer Related Support: Install, Configure, Escalate to Vendor.
- Monthly Random Laptop Checks.
- User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.
- Corporate SIM Card assignment, maintain Mobile number listing.
Network Support
- Fault reporting: VPN, Internet Connection.
- Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network
(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.
Meraki Device Admin, device whitelisting, blacklisting, etc.
- Sophos Central Admin, Device and user group assignment, etc.
Ruckus Admin, reset Ruckus APs, adjust settings,
etc.
- Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.
Cybersecurity Support
Help Desk Support Officer
Send Staff Advisory.
- Create KnowBe4 User.
- Daily Firewall Security Checks.
- Daily Sign-In Checks.
3CX Support
- Assign extension, install and configure 3CX app, maintain extension listing etc.
b) Asset Management:
Asset Issuance, Loan Issuance, Track and maintain asset listings.
To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.
c) Service Progress Reports:
- Daily Sign-In Logs Report.
- Daily Firewall Security Checks Report.
- Daily Helpdesk Ticket Report.
- Weekly Helpdesk Ticket Report.
- Monthly Helpdesk Ticket Report.
- Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.
Yearly User Licensing Report.
- Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.
- Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).
Job Type: Full-time
Pay: $3, $3,200.00 per month
Work Location: In person
IT Help Desk Support Specialist
Posted today
Job Viewed
Job Description
Job Title: Help Desk Specialist
">About the Role:
">- We are seeking a highly skilled and experienced IT professional to join our team as a Help Desk Specialist. This is a fantastic opportunity for someone who is passionate about providing exceptional customer service and technical support.
Key Responsibilities:
">- ">
- Providing first-level technical support to end-users via phone, email, and in-person ">
- Troubleshooting hardware and software issues, including Windows operating systems, computer hardware, and network connectivity ">
- Installing, configuring, and maintaining software applications and hardware devices ">
- Escalating complex technical issues to senior engineers or vendors when necessary ">
- Documenting and tracking issues using our ticketing system ">
- Collaborating with other teams to resolve issues and improve overall customer experience ">
Requirements:
">- ">
- Bachelor's degree in Computer Science or related field, or equivalent experience ">
- Minimum 2 years of experience in IT help desk or technical support role ">
- Excellent communication and interpersonal skills ">
- Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously ">
- Familiarity with Windows operating systems, computer hardware, and network connectivity ">
- Basic knowledge of scripting languages such as PowerShell or Python ">
- English proficiency (verbal and written) ">
What We Offer:
">- ">
- A competitive salary and benefits package ">
- Opportunities for career growth and professional development ">
- A dynamic and supportive work environment ">
- Recognition and rewards for outstanding performance ">
Contact Information:
">Please submit your application, including your resume and cover letter, to us via email.
"),Help Desk Support Officer,Mandai
Posted today
Job Viewed
Job Description
Job Responsibilities
Application Support
• Install other 3-party applications upon request.
• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc.
• Making support request to issues related to Microsoft Office 365 platform.
• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.
• Escalation to L2 Support.
General Support
Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.
Printer Related Support: Install, Configure, Escalate to Vendor.
• Monthly Random Laptop Checks.
• User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.
• Corporate SIM Card assignment, maintain Mobile number listing.
Network Support
• Fault reporting: VPN, Internet Connection.
• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network
(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.
Meraki Device Admin, device whitelisting, blacklisting, etc.
• Sophos Central Admin, Device and user group assignment, etc.
Ruckus Admin, reset Ruckus APs, adjust settings,
etc.
• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.
Cybersecurity Support
Help Desk Support Officer
Send Staff Advisory.
• Create KnowBe4 User.
• Daily Firewall Security Checks.
• Daily Sign-In Checks.
3CX Support
• Assign extension, install and configure 3CX app, maintain extension listing etc.
b) Asset Management:
Asset Issuance, Loan Issuance, Track and maintain asset listings.
To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.
c) Service Progress Reports:
• Daily Sign-In Logs Report.
• Daily Firewall Security Checks Report.
• Daily Helpdesk Ticket Report.
• Weekly Helpdesk Ticket Report.
• Monthly Helpdesk Ticket Report.
• Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.
Yearly User Licensing Report.
• Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.
• Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).
Ability to Multitask
MacOS
Troubleshooting
Technical Assistance
Hardware
Ticketing
Service Management
Asset Tracking
Information Technology
Service Desk
Operating Systems
Windows
Mobile Devices
Microsoft Windows
Customer Service
Technical Support
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Help Desk Support Officer,Mandai
Posted 12 days ago
Job Viewed
Job Description
Job Responsibilities
Application Support
• Install other 3-party applications upon request. • Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc. • Making support request to issues related to Microsoft Office 365 platform.
• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.
• Escalation to L2 Support.
General Support
Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.
Printer Related Support: Install, Configure, Escalate to Vendor.
• Monthly Random Laptop Checks.
• User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.
• Corporate SIM Card assignment, maintain Mobile number listing.
Network Support
• Fault reporting: VPN, Internet Connection.
• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network
(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.
Meraki Device Admin, device whitelisting, blacklisting, etc.
• Sophos Central Admin, Device and user group assignment, etc.
Ruckus Admin, reset Ruckus APs, adjust settings,
etc.
• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.
Cybersecurity Support
Help Desk Support Officer
Send Staff Advisory.
• Create KnowBe4 User.
• Daily Firewall Security Checks.
• Daily Sign-In Checks.
3CX Support
• Assign extension, install and configure 3CX app, maintain extension listing etc.
b) Asset Management:
Asset Issuance, Loan Issuance, Track and maintain asset listings.
To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.
c) Service Progress Reports:
• Daily Sign-In Logs Report.
• Daily Firewall Security Checks Report.
• Daily Helpdesk Ticket Report.
• Weekly Helpdesk Ticket Report.
• Monthly Helpdesk Ticket Report.
• Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.
Yearly User Licensing Report.
• Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.
• Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).
Help desk IT Support
Posted today
Job Viewed
Job Description
About the role
We are seeking an enthusiastic and experienced Help Desk IT Support to join our team at Aptsys Technology Solutions Pte Ltd. As a full-time position based in Ang Mo Kio, North-East Region, you will be responsible for providing high-quality IT support and troubleshooting to our clients.
What you'll be doing
- Respond to and resolve incoming IT support requests from users in a timely and efficient manner
- Diagnose and troubleshoot hardware, software, and network issues
- Provide step-by-step guidance and training to users on the operation of various IT systems and applications
- Escalate complex issues to the appropriate technical teams for further investigation and resolution
- Maintain detailed records of all support activities and incidents
- Continuously improve IT support processes and procedures to enhance the user experience
What we're looking for
- Minimum 1 years of experience in a similar IT support role
- Strong troubleshooting and problem-solving skills with a keen attention to detail
- Excellent communication and interpersonal skills to effectively interact with users at all levels
- Working knowledge of common hardware, software, and network technologies
- Ability to multitask and prioritise tasks in a fast-paced environment
- Diploma in Information Technology or a related field
What we offer
At Aptsys Technology Solutions, we are committed to providing a supportive and rewarding work environment. We offer competitive remuneration, opportunities for professional development, and a range of employee benefits to support your work-life balance.
About us
Aptsys Technology Solutions Pte Ltd is a leading provider of innovative IT solutions and services. With a dedicated team of experts, we strive to deliver cutting-edge technology that empowers our clients to achieve their business goals. Our mission is to be the trusted partner in transforming organisations through the power of technology.
Apply now for this exciting opportunity to join our growing team
Help Desk Specialist - AV Support
Posted today
Job Viewed
Job Description
We are seeking a highly skilled IT Support Professional to provide day-to-day IT support services to end-users. This includes supporting computing devices, audio-visual (AV) equipment, and IT peripherals.
The ideal candidate will have strong knowledge of Windows OS, desktop imaging, patch management, and antivirus solutions. They will also have hands-on experience with AV equipment and video conferencing systems, as well as the ability to troubleshoot and coordinate vendor support.
This role requires proactive maintenance, troubleshooting, and technical assistance to ensure smooth IT operations across the organization. The successful candidate will be able to work independently and collaboratively in a team environment, and will have excellent communication skills.
Key Responsibilities
End-User Device Support
- Provide helpdesk and desktop support for computing devices, peripherals, and software.
- Respond to user requests, log incidents, and track cases to resolution.
- Perform hardware/software troubleshooting and coordinate with vendors for repairs.
- Install, configure, and update operating systems, antivirus, and security patches.
- Set up, relocate, or securely dispose of computing devices when required.
Audovisual (AV) Support
- Provide setup and operational support for hybrid meetings, events, and townhalls.
- Configure meeting room systems, AV equipment, and video conferencing tools.
- Conduct preventive maintenance checks and maintain AV equipment records.
- Troubleshoot AV issues and liaise with external vendors when necessary.
- Provide on-site or standby support during and outside office hours (including weekends/public holidays, with time-off in lieu).
IT Administration & Equipment Management
- Manage IT and AV equipment loan pools, including issuing, tracking, and reconfiguring devices.
- Maintain accurate IT inventory and asset management records.
- Create and update user guides, FAQs, and work instructions to improve IT support services.
- Assist with IT-related administrative tasks and documentation.
Qualifications & Experience
- Diploma/Degree in Information Technology, Computer Engineering, or related discipline.
- 2–3 years' experience in desktop support, helpdesk, or AV support roles.
- Strong knowledge of Windows OS, desktop imaging, patch management, and antivirus solutions.
- Hands-on experience with AV equipment and video conferencing systems.
- Experience in troubleshooting and coordinating vendor support.
Skills & Attributes
- Strong customer-service orientation with excellent communication skills.
- Good problem-solving ability, analytical thinking, and attention to detail.
- Ability to work independently and collaboratively in a team.
- Willingness to support after-hours and weekend operations when required.
- Familiarity with IT security practices and compliance policies.