1,303 Help Desk Support jobs in Singapore

Technical support for notebooks and desktops (Dell, Lenovo, HP and Apple Devices)

nstall, configure and support all Microsoft Windows and Apple MacOS user operating systems.

stall. Configure and support Microsoft 365 software and Services.

stall, configure and support 3rd party software.

tend to all Information Technology Service Management (ITSM) tickets and resolve them, with SLA.

Submit ITSM tickets for all support tasks

Job Summary

We are seeking a skilled Help Desk Support Specialist to join our team. The successful candidate will provide exceptional customer service, troubleshoot technical issues, and ensure seamless support for our customers.

About the Role

This is a permanent opportunity with guaranteed pay and overtime possibilities.

• Key Responsibilities:
• Resolve customer inquiries in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to orders or shipments.
• Liaise with customers to resolve any discrepancies or concerns.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to ensure effective communication and resolution.
• Develop and maintain knowledge of our products and services.

Requirements:

• Essential Skills & Qualifications:
• Excellent customer service skills.
• Strong problem-solving and analytical skills.
• Ability to work effectively in a team environment.
• Proficiency in MS Office applications.

What We Offer:

A dynamic work environment, opportunities for growth and development, and a competitive salary package.

Job Title: Help Desk Support Specialist

We are seeking a highly skilled Help Desk Support Specialist to join our team. The ideal candidate will have excellent technical skills, strong communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Provide timely and effective support to end-users via phone, email, or in-person
• Troubleshoot and resolve technical issues with hardware, software, and network-related problems
• Collaborate with internal teams to ensure seamless service delivery

Requirements:

• Experience working in a help desk or IT support role
• Strong knowledge of Windows operating systems and Microsoft Office applications
• Excellent problem-solving and analytical skills

Benefits:

• Ongoing training and development opportunities
• A dynamic and supportive team environment

If you have a passion for delivering exceptional customer service and possess the technical skills to match, we encourage you to apply for this exciting opportunity!

Technical support for notebooks and desktops (Dell, Lenovo, HP and Apple Devices)

nstall, configure and support all Microsoft Windows and Apple MacOS user operating systems.

stall. Configure and support Microsoft 365 software and Services.

stall, configure and support 3rd party software.

tend to all Information Technology Service Management (ITSM) tickets and resolve them, with SLA.

Submit ITSM tickets for all support tasks

• Troubleshoot, resolve, and escalate reported incidents via our ticketing system.
• Accurately log customer issues, perform initial diagnostics where applicable, and escalate complex technical matters to the appropriate internal teams for resolutions.
• Foster a customer focused and high service standards within the Operations department.
• Competent in using computers and digital tools, including Microsoft word and excel spreadsheets to manage and maintain accurate documentation of IT processes, configurations, and troubleshooting steps.
• Ensure all requests comply with company policies and procedures.
• Provide administrative support to Operations and Sales team as needed.

• Have at least an ITE diploma preferably in IT or equivalent.
• Detailed oriented, independent and self-motivated while being a team player.
• Strong organizational skills and able to adapt to changes.
• Ability to manage multiple tasks and fast paced situations.
• Competent in English verbally and in writing.

• Annual Leave and Medical Insurance
• Development Opportunities
• Friendly and casual working environment

Help Desk and IT Support (Technical Product Support)

This position is open to Singapore Citizens and PR only.

About Us:

Weilbach A/S is one of the leading software and development company specializing in Maritime solutions. Headquartered in Denmark with offices in UK, Egypt, Canada and Singapore, we are looking for a dynamic and highly motivated individual to be a part of our Operations team based in our Singapore office, providing exceptional customer service and IT support to our end-users and partners.

Roles and Responsibilities:

• Troubleshoot, resolve, and escalate reported incidents via our ticketing system.
• Accurately log customer issues, perform initial diagnostics where applicable, and escalate complex technical matters to the appropriate internal teams for resolutions.
• Foster a customer focused and high service standards within the Operations department.
• Competent in using computers and digital tools, including Microsoft word and excel spreadsheets to manage and maintain accurate documentation of IT processes, configurations, and troubleshooting steps.
• Ensure all requests comply with company policies and procedures.
• Provide administrative support to Operations and Sales team as needed.

Working Schedule:

Monday to Friday, 8am to 4pm and 1 Saturday, 9am to 10pm every 6 weeks

Requirements:

• Have at least an ITE diploma preferably in IT or equivalent.
• Detailed oriented, independent and self-motivated while being a team player.
• Strong organizational skills and able to adapt to changes.
• Ability to manage multiple tasks and fast paced situations.
• Competent in English verbally and in writing.

What we offer:

• Annual Leave and Medical Insurance
• Development Opportunities
• Friendly and casual working environment