203 Itil jobs in Singapore

• Act as the primary owner and single point of contact for all Level 3 (L3) support issues.
• Record, track, and manage support incidents and vendor tickets through resolution.
• Maintain and manage the offshore support roster, including shift planning and assignments.
• Ensure adequate coverage during holidays, weekends (when applicable), and critical business periods.
• Liaise with product vendors for escalations, defect reporting, patch management, and related matters.
• Collaborate with onshore development teams to resolve bugs, configuration issues, and data corrections.
• Lead root-cause analysis sessions and drive the closure of preventive and corrective actions.
• Deliver timely and accurate updates during high-severity incidents.
• Work with system owners to assess technical impact and establish recovery timelines.
• Review code for hotfixes, updates, and technical implementations to ensure quality and compliance.
• Validate change documentation, including impact analyses, release procedures, and test evidence.
• Prepare change requests, risk assessments, and rollback strategies.
• Represent changes (bug fixes, hotfixes, configuration updates) at Change Advisory Board (CAB) meetings.
• Coordinate production deployment schedules and communications across multiple teams.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• At least 8 years of application support experience, with 2–5 years in a senior or leadership-level L3 support role—preferably within the banking or financial sector.
• Professional certifications such as PMP, PRINCE2, or ITIL are highly advantageous.
• Solid knowledge of incident management, problem resolution, and production support processes.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in Java development and SQL is required.
• Experience deploying and maintaining Java cloud-native applications in cloud environments is a plus.
• Familiarity with the Newgen BPM system is advantageous.
• Experience with container platforms such as Kubernetes or OpenShift is a plus.
• Understanding of key enterprise infrastructure concepts, including Load Balancers, Firewalls, API Gateways, High Availability, and Monitoring/Logging.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA .

To apply, It will be great if you could share your CV to . Alternatively, you can apply at

• Autonomy to make key decision for SAP , IT Infrastructure and Digital workplace
• Concrete project timeline for IT upgrades (AI related)

About the company

Our client is a multi billion dollar company who has heavy investment in technology f As part of their plan to invest in technology, they are now hiring an experienced IT Director to join their company.

About the job

Reporting directly to the global head of IT, your role involve:

• Providing thought leadership for the internal IT ( Enterprise Application | SAP , Infrastructure, Digital workplace | EUC ) team
• Managing IT demands from senior business stakeholders - setting and managing their expectations, identifying needs and providing solutions.
• Leading IT (SAP , it infrastructure) project planning sessions and ensure that projects are delivered on-time and within scope. This includes maintaining prompt communication and timely reports to business stakeholders on project status while monitoring project progress on issues such as quality, costs, planning and resources
• Managing IT budget for Capex and Opex

Skills and experience required

As a successful applicant, you will have at least 7 years of Managerial experience for a sizeable IT team. Proven track record in SAP application and IT Infrastructure experience is required for this role. Strong stakeholder management at C-level with exceptional influencing skills to gather buy-in from various business stakeholders.

Candidates with proven track record in designing global roadmaps /IT strategy for SAP and IT infrastructure will be of added advantage.

Whats on offer

This is an unique opportunity to join a multi billion dollar company as an IT Director. You will have exposure to AI projects for this role.

To apply, It will be great if you could share your CV to . Alternatively, you can apply at (EA: 94C3609/ R )

To apply, It will be great if you could share your CV to . Alternatively, you can apply at

• Autonomy to make key decision for SAP , IT Infrastructure and Digital workplace
• Concrete project timeline for IT upgrades (AI related)

About the company

Our client is a multi billion dollar company who has heavy investment in technology f As part of their plan to invest in technology, they are now hiring an experienced IT Director to join their company.

About the job

Reporting directly to the global head of IT, your role involve:

• Providing thought leadership for the internal IT ( Enterprise Application | SAP , Infrastructure, Digital workplace | EUC ) team
• Managing IT demands from senior business stakeholders - setting and managing their expectations, identifying needs and providing solutions.
• Leading IT (SAP , it infrastructure) project planning sessions and ensure that projects are delivered on-time and within scope. This includes maintaining prompt communication and timely reports to business stakeholders on project status while monitoring project progress on issues such as quality, costs, planning and resources
• Managing IT budget for Capex and Opex

Skills and experience required

As a successful applicant, you will have at least 7 years of Managerial experience for a sizeable IT team. Proven track record in SAP application and IT Infrastructure experience is required for this role. Strong stakeholder management at C-level with exceptional influencing skills to gather buy-in from various business stakeholders.

Candidates with proven track record in designing global roadmaps /IT strategy for SAP and IT infrastructure will be of added advantage.

Whats on offer

This is an unique opportunity to join a multi billion dollar company as an IT Director. You will have exposure to AI projects for this role.

To apply, It will be great if you could share your CV to . Alternatively, you can apply at (EA: 94C3609/ R )

To apply, It will be great if you could share your CV to . Alternatively, you can apply at

• Autonomy to make key decision for SAP , IT Infrastructure and Digital workplace
• Concrete project timeline for IT upgrades (AI related)

About the company

Our client is a multi billion dollar company who has heavy investment in technology f As part of their plan to invest in technology, they are now hiring an experienced IT Director to join their company.

About the job

Reporting directly to the global head of IT, your role involve:

• Providing thought leadership for the internal IT ( Enterprise Application | SAP , Infrastructure, Digital workplace | EUC ) team
• Managing IT demands from senior business stakeholders - setting and managing their expectations, identifying needs and providing solutions.
• Leading IT (SAP , it infrastructure) project planning sessions and ensure that projects are delivered on-time and within scope. This includes maintaining prompt communication and timely reports to business stakeholders on project status while monitoring project progress on issues such as quality, costs, planning and resources
• Managing IT budget for Capex and Opex

Skills and experience required

As a successful applicant, you will have at least 7 years of Managerial experience for a sizeable IT team. Proven track record in SAP application and IT Infrastructure experience is required for this role. Strong stakeholder management at C-level with exceptional influencing skills to gather buy-in from various business stakeholders.

Candidates with proven track record in designing global roadmaps /IT strategy for SAP and IT infrastructure will be of added advantage.

Whats on offer

This is an unique opportunity to join a multi billion dollar company as an IT Director. You will have exposure to AI projects for this role.

To apply, It will be great if you could share your CV to . Alternatively, you can apply at (EA: 94C3609/ R )

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Summary:

This role leads the end-to-end orchestration of change management and campaign activation strategy for Agency new initiatives. From driving awareness to facilitating behavioral adoption, the Change Management Lead ensures that what is launched lands clearly, sticks deeply, and scales effectively. The role bridges strategic intent and field execution together, working across Project Owners and cross functional teams to craft messaging, tools, engagement flows, and activation events tailored to the initiative needs, ensuring maximum adoption, relevance, and uptake of each initiative for Agents and Agency Leaders.

Job Descriptions:

• Develop and execute change activation strategies that drive awareness, understanding, and adoption of agency initiatives across all segments — aligning campaign messaging, delivery rhythm, and behavioral outcomes with initiative objectives

• Design and coordinate stakeholder engagement cascades - partnering with cluster heads, BDMs, and field leadership/Agency Force reps to ensure change messages are localised, endorsed, and championed across the agency force

• Lead initiative communications and campaign planning - crafting targeted rollout narratives, activation toolkits, and field-facing content/events (e.g. WhatsApp blasts, FAQs, EDMs, bite-size explainers, league tables, roadshows, engagement sessions) that make strategic shifts clear, compelling, and actionable

• Assess change readiness and adoption risk by conducting impact assessments, gathering field feedback, and identifying potential resistance early — developing mitigation strategies to support seamless transition

• Coordinate and drive capability uplift planning - ensuring skills and knowledge needed to adopt new ways of working are delivered through aligned learning journeys, train-the-trainer sessions, and reinforcement touchpoints

• Plan and manage activation cadences - overseeing end-to-end execution of teaser phases, launch milestones, reinforcement loops, and re-engagement campaigns across key communication channels

• Track field sentiment and behavioral adoption using pulse checks, campaign analytics, and engagement metrics - feeding insights back into messaging refinement, reinforcement needs, and rollout improvement

• Collaborate on external storytelling by coordinating with Brand or Corporate Comms to amplify initiatives via social media, external platforms or recruitment positioning campaigns where needed

Qualifications & Experience:

• Bachelor's degree in business, Technology, or equivalent field
• 8-12 years of experience in communications, campaign strategy, or field enablement - ideally within insurance, distribution-led businesses, or agency networks
• Proven experience leading large-scale, multi-stakeholder campaign execution across internal and external channels
• Skilled in content creation across multiple formats - digital, live, and visual (e.g. EDMs, playbooks, scripts, videos, guides)
• Familiarity with field segmentation and the dynamics of rolling out initiatives to frontline sales teams
• Comfortable managing multiple rollouts and priorities across markets and clusters

Key Skills & Traits:

• Exceptional storytelling and campaign planning ability
• Detail-oriented and deadline-driven - thrives in fast-paced launch environments
• Field-first communicator - able to translate complex initiatives into simple, actionable messages
• Highly collaborative, works fluidly with multiple stakeholders and business owners
• Strong visual and written comms capability (decks, toolkits, etc.)
• Creative yet grounded, able to balance initiative aspirational and business messaging with practical field needs

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Responsibilities

• Direct, own, and resolve P0/P1 global incidents, leading crisis calls, driving multi-vendor alignment, and providing executive-level updates to CxO stakeholders.
• Act as the final escalation authority for critical service failures, ensuring rapid trust restoration through transparent communication and decisive action.
• Govern end-to-end incident, problem, and change management processes with strict ITIL CSI adoption, embedding continuous service improvement into operations.
• Ensure zero tolerance for SLA/OLA breaches, holding internal and vendor teams accountable through operational governance and performance reporting.
• Lead root cause elimination initiatives, driving systemic improvements, automation-first resolution, and knowledge retention across teams.
• Spearhead security-focused infrastructure resilience initiatives, ensuring incident response integrates with compliance, risk, and audit requirements (PCI DSS, MAS, SOX, ISO 27001).
• Optimize service restoration and detection by deploying observability, automation, and AIOps platforms (e.g., Dynatrace, AppDynamics, Datadog, Splunk, ELK, or ServiceNow ITOM).
• Manage and mentor global, follow-the-sun incident response teams, enforcing operational discipline, performance KPIs, and professional development.
• Lead cross-cloud (AWS/Azure/GCP) and on-premise network/voice transformation projects, ensuring security, scalability, and business continuity alignment.

Requirements

• 15–20 years of IT Service Operations, with 10+years dedicated to Major Incident Management & Executive Escalations in enterprise-scale organizations (preferably BFSI, Telecom, or Tech).
• Proven record of resolving critical outages impacting 10,000+ end users with measurable MTTR reduction.
• Deep, hands-on expertise in security-driven incident response, automation workflows, and cloud-native infrastructure (AWS/Azure/GCP).
• Mandatory certifications: ITIL v4 Expert/Master,PMP/PRINCE2, and at least one cloud architect certification (AWS/Azure/GCP). Security certifications (CISSP, CISM, or CCSP) strongly preferred.
• Demonstrated success in vendor governance and escalation, including enforcing penalties and negotiating high-stakes SLAs with Tier-1 vendors.
• Practical knowledge of automation and monitoring platforms (ServiceNow ITSM/ITOM, PagerDuty, Splunk, Dynatrace, AppDynamics, Prometheus, or equivalent).
• Experience leading global operations teams (100+ staff) under a 24x7x365 follow-the-sun model.
• Superior executive communication, with a proven ability to brief CIO/CTO/Board-level stakeholders during crisis.
• Hands-on leadership of transformation programs>$5M involving automation, cloud adoption, and ITIL CSI initiatives.

Responsibilities:

• Direct the resolution of high-severity incidents by managing crisis calls, aligning cross-functional teams, and ensuring timely, transparent updates to senior stakeholders.
• Serve as the primary escalation point for executive stakeholders, driving confidence and trust through effective communication and swift resolution.
• Ensure service delivery excellence by monitoring SLAs, coordinating with vendors, and maintaining strong operational governance.
• Embed ITIL best practices across Incident, Problem, and Change Management to drive consistency and reliability in operations.
• Lead post-incident reviews to identify systemic issues, implement corrective actions, and drive continuous service improvement.
• Oversee infrastructure transformation initiatives, including network, voice, and cloud, to align technology capabilities with evolving business needs.
• Optimize incident detection and recovery by leveraging automation, monitoring, and observability solutions to improve visibility and reduce downtime.
• Mentor and lead global support teams in a follow-the-sun model, ensuring seamless operational coverage, collaboration, and professional development.
• Partner with compliance and security teams to ensure services adhere to governance, audit, and regulatory requirements.

Requirements:

• 15+ years of IT service management with focus on service delivery, major incident management, and escalation handling.
• Proven expertise in network and infrastructure operations, including on-premises and cloud environments.
• Strong knowledge of incident, problem, and change management frameworks.
• Excellent leadership skills with experience managing global, cross-cultural teams.
• Hands-on experience in driving service improvements and transformation projects.
• Strong analytical, decision-making, and communication skills with the ability to perform under pressure.
• Familiarity with automation, monitoring, and observability platforms.

The CompanyWe are working with a global client embarking on a major transformation project to unify and modernize their operations across regions and business units. As part of this enterprise-wide programme, they are seeking an experienced Change Management Lead to help shape, build, and operationalise a consistent change management framework that supports the rollout of new technologies, systems, and ways of working across the organization.

This is a rare opportunity to drive high-impact change at the enterprise level, influencing organisational design, leadership alignment, culture, and system adoption. The role will be based within the Group Transformation Office and will collaborate closely with programme managers, change leaders, and project sponsors across multiple global initiatives.

The Role

• Develop and embed a consistent enterprise-wide change management strategy, framework, and playbook.
• Coach internal change managers and uplift organisational change capabilities across global projects.
• Design and deploy standardised tools for impact assessments, stakeholder mapping, and change readiness.
• Drive alignment between change, communications, and overall transformation objectives.
• Collaborate with project leads and business stakeholders to plan and execute tailored change strategies.
• Ensure governance, reporting, and risk mitigation are embedded into all change activities.
• Lead stakeholder engagement efforts, leadership alignment sessions, and training programmes.
• Integrate Digital Adoption Platforms to enhance user experience and system adoption.
• Track adoption metrics and readiness indicators to continually refine change strategies.
• Partner closely with the Transformation Office to ensure consistency, pace, and impact across initiatives.

Your Profile

• Bachelor's degree in Business, Human Resources, or a related field.
• 10+ years' experience in large-scale transformation and organisational change.
• Proven ability to coach stakeholders and embed change capability across complex programmes.
• Strong knowledge of change frameworks (e.g. ADKAR, Prosci) and practical application in matrix environments
• Track record of successful change delivery across ERP, HR, or finance system implementations.
• Comfortable managing stakeholder engagement, communications, and resistance strategies at all levels.
• Exposure to Digital Adoption Platforms and data-driven change strategies preferred.
• Clear communicator with strong analytical, facilitation, and problem-solving skills.
• Agile, adaptable, and confident working in fast-paced and ambiguous environments.

Apply TodayPlease send your resume, in WORD format only and quote reference number GO , by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: E | EA Licence No.: 07C5595 | Gabriela De Brito Lopes Prestes Oxby EA Registration no.:

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

Our vision is to transform how the world uses information to enrich life for all.

Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.

Micron is a global leader in memory and storage solutions, enabling transformative technology that enriches life for all. With over 40 years of innovation, Micron plays a pivotal role in the data-driven economy, where memory and storage are strategic differentiators. We are committed to sustainability, employee well-being, and community support, and we foster a culture of inclusion, collaboration, and continuous improvement.

As a Change Management Engineer at Fab10, you will be responsible for working with Global Process Control, Traveler Control, IS, area engineering, and production on the alignment, optimization and troubleshooting of systems setup and operation procedures.

• Drive system improvements and assist with projects related to various MES applications
• Drive global alignment of Best Known Methods for system setup, for both Traveler and Process Control
• Work on projects that optimize MES system setup
• As the application owner, deliver training and provide feedback to the team on any trouble shooting or problem solutions
• Deliver software system enhancement, training, updates, and upgrades
• Provide automation solution for continuous systems and productivity improvements

• Must have Bachelor's or advanced degree in Engineering or Science from a recognized institution between May 2024 to May 2026
• Must have C#, C++, SQL, R, Visual Studio, Python, Java skills
• Strong analytical, logical, and critical thinking skills
• Effective communicator, able to collaborate across all levels
• Growth mindset with a passion for continuous learning
• Internship or experience in the semiconductor industry is a plus
• Demonstrated leadership and a track record of impact are highly desirable
• Interest in and knowledge of the semiconductor industry and Micron is preferred
• Embody Micron's core values:
• People – Respect, develop, and empower others
• Innovation – Drive continuous improvement and breakthrough thinking
• Tenacity – Show grit and determination
• Collaboration – Build trust and foster teamwork
• Customer Focus – Deliver excellence and value

Micron is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other protected factor.

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron and Crucial brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.

Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.