253 Itil jobs in Singapore

• Coordinate and collaborate with reporting team to prepare the monthly service report.
• Prepare and present monthly service report (record of minutes and action items to be followed up etc) to key management/stakeholders.
• Ensure Services team are meeting the KPI/SLA; as well as to monitor and manage the ticketing SLA.
• Drive improvement in automation in relevant service reporting to measure the KPI and SLA.
• Involve in continuous service improvement.
• Ensure SOP are kept up to date and governance framework are in place.
• Analyse resource utilization data and provide monthly report in a timely manner.
• Perform other tasks as and when required

Qualification

• Diploma/ Bachelor Degree or equivalent in Computer Science, Electrical / Electronics Engineering or related discipline from a recognize education institution.
• Experience in providing systems consultation with hands on involvement in systems operation support
• Proven of working experience in Service Delivery and Ticketing Management
• Experience working in ITIL environment, with ITIL Foundation Certification will be added advantage
• Experience in any of the following technologies:

For more information, please visit to and search for Job Reference: 18673

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R

A leading financial institution is seeking an experienced ITIL Architect to join its Technology Governance team. This team is responsible for ensuring the integrity and compliance of IT systems, services, and operations across the organization. The role offers an exciting opportunity to shape IT service and asset management strategies while integrating best practices in identity and access management.
Responsibilities
Design and implement IT service and asset management frameworks that align with business needs and regulatory standards.
Lead initiatives across service design, strategy, transition, and operations, ensuring seamless integration with access control and IAM protocols.
Manage tools such as ServiceNow and drive continuous improvement through collaboration with cross-functional teams.
Requirements
Bachelor's degree in Information Systems or a related field
Proven experience in IT service and asset management, with strong familiarity with ITIL frameworks (certification preferred)
Hands-on experience with tools like ServiceNow; system design and development experience is a plus
Solid understanding of compliance, risk management, and project management principles (certification advantageous)
Knowledge of infrastructure technologies, including cloud platforms, is beneficial
To Apply
Interested candidates, please submit your resume to Grace Lim at We regret to inform that only successful shortlisted candidates will be notified.
License No: 16S8060
Registration no: R
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Banking
#J-18808-Ljbffr

Responsibilities

• Acts as the single point of ownership for L3 support issues, ensuring proper logging, tracking of vendor tickets, and coverage during holidays, weekends, and critical business periods
• Manages offshore support rosters and shift assignments, engages with vendors for escalations and product issues, and coordinates with onshore development teams for bug fixes, configuration, or data-related issues
• Leads root cause analysis sessions, ensures closure of preventive actions, and provides timely updates during high-severity incidents
• Coordinates with system owners on technical impacts and recovery timelines, while managing scheduling and communication for production deployments across multiple teams
• Conducts code reviews for hotfixes and technical changes, and validates change artifacts including impact analysis, release procedures, and test evidence
• Prepares change requests, risk assessments, rollback plans, and represents changes in Change Advisory Board meetings.

Qualifications

• Bachelors degree in computer science or information technology, or a related field
• Possesses over 8 years of application support experience, including senior L3 support or leadership roles within banking or financial institutions, with strong knowledge of incident management, problem resolution, and production support processes
• Certified in PMP, PRINCE2, or ITIL, with preferred experience in managing or coordinating offshore teams
• Demonstrates hands-on expertise in Java development and SQL, with additional experience in deploying and maintaining Java cloud-native applications considered a plus
• Proactive and well-versed in incident management, problem resolution, and production support best practices
• Hands-on experience with container platforms like Kubernetes and OpenShift, an understanding of core enterprise infrastructure components.

For more information, please visit to and search for Job Reference: RY

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R

This is in partnership with the Employment and Employability Institute Pte Ltd ( e2i ).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Technologies (S) Pte Ltd s PDPA and e2i s PDPA.

• Act as the primary owner and single point of contact for all Level 3 (L3) support issues.
• Record, track, and manage support incidents and vendor tickets through resolution.
• Maintain and manage the offshore support roster, including shift planning and assignments.
• Ensure adequate coverage during holidays, weekends (when applicable), and critical business periods.
• Liaise with product vendors for escalations, defect reporting, patch management, and related matters.
• Collaborate with onshore development teams to resolve bugs, configuration issues, and data corrections.
• Lead root-cause analysis sessions and drive the closure of preventive and corrective actions.
• Deliver timely and accurate updates during high-severity incidents.
• Work with system owners to assess technical impact and establish recovery timelines.
• Review code for hotfixes, updates, and technical implementations to ensure quality and compliance.
• Validate change documentation, including impact analyses, release procedures, and test evidence.
• Prepare change requests, risk assessments, and rollback strategies.
• Represent changes (bug fixes, hotfixes, configuration updates) at Change Advisory Board (CAB) meetings.
• Coordinate production deployment schedules and communications across multiple teams.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• At least 8 years of application support experience, with 2–5 years in a senior or leadership-level L3 support role—preferably within the banking or financial sector.
• Professional certifications such as PMP, PRINCE2, or ITIL are highly advantageous.
• Solid knowledge of incident management, problem resolution, and production support processes.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in Java development and SQL is required.
• Experience deploying and maintaining Java cloud-native applications in cloud environments is a plus.
• Familiarity with the Newgen BPM system is advantageous.
• Experience with container platforms such as Kubernetes or OpenShift is a plus.
• Understanding of key enterprise infrastructure concepts, including Load Balancers, Firewalls, API Gateways, High Availability, and Monitoring/Logging.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA .

• Develop, implement, and maintain Business Continuity Plans (BCPs) across the organization, including conducting Business Impact Analyses (BIA) and driving continuous improvement to ensure operational resilience.
• Coordinate recovery tests, drills, and risk assessments, collaborating with IT, security teams, and business units to ensure preparedness and effective alignment across departments, branches, and head office.
• Monitor emerging threats and regulatory changes, adapting continuity strategies to maintain compliance and ensure plans remain effective.
• Lead incident response communication and post-event reviews, ensuring timely updates, resolution of issues, and readiness for future disruptions.

Qualifications

• Bachelors Degree in Computer Science, Computer Engineering, Information Systems, or equivalent fields.
• Strong understanding of ITIL best practices with proven experience in leading incident response efforts and coordinating cross-functional teams effectively.
• Skilled in supporting End User Services, Infrastructure, Banking Applications, and Operations, with a sharp analytical mindset and the ability to perform under pressure.
• Demonstrated leadership in managing teams, delegating tasks efficiently, making quick and effective decisions, and coordinating with technology teams to ensure comprehensive incident management.

For more information, please visit to and search for Job Reference: 63W38YVW

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R

This is in partnership with the Employment and Employability Institute Pte Ltd ( e2i ).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Technologies (S) Pte Ltd s PDPA and e2i s PDPA.

Overview
Develop, implement, and maintain Business Continuity Plans (BCPs) across the organization, including conducting Business Impact Analyses (BIA) and driving continuous improvement to ensure operational resilience.
Responsibilities
Coordinate recovery tests, drills, and risk assessments, collaborating with IT, security teams, and business units to ensure preparedness and effective alignment across departments, branches, and head office.
Monitor emerging threats and regulatory changes, adapting continuity strategies to maintain compliance and ensure plans remain effective.
Lead incident response communication and post-event reviews, ensuring timely updates, resolution of issues, and readiness for future disruptions.
Qualifications
Bachelors Degree in Computer Science, Computer Engineering, Information Systems, or equivalent fields.
Strong understanding of ITIL best practices with proven experience in leading incident response efforts and coordinating cross-functional teams effectively.
Skilled in supporting End User Services, Infrastructure, Banking Applications, and Operations, with a sharp analytical mindset and the ability to perform under pressure.
Demonstrated leadership in managing teams, delegating tasks efficiently, making quick and effective decisions, and coordinating with technology teams to ensure comprehensive incident management.
For more information, please visit and search for Job Reference: 63W38YVW
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R
This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to GMP Technologies (S) Pte Ltd's PDPA and e2i's PDPA.
#J-18808-Ljbffr

• Develop, implement, and maintain Business Continuity Plans (BCPs) across the organization, including conducting Business Impact Analyses (BIA) and driving continuous improvement to ensure operational resilience.
• Coordinate recovery tests, drills, and risk assessments, collaborating with IT, security teams, and business units to ensure preparedness and effective alignment across departments, branches, and head office.
• Monitor emerging threats and regulatory changes, adapting continuity strategies to maintain compliance and ensure plans remain effective.
• Lead incident response communication and post-event reviews, ensuring timely updates, resolution of issues, and readiness for future disruptions.

Qualifications

• Bachelors Degree in Computer Science, Computer Engineering, Information Systems, or equivalent fields.
• Strong understanding of ITIL best practices with proven experience in leading incident response efforts and coordinating cross-functional teams effectively.
• Skilled in supporting End User Services, Infrastructure, Banking Applications, and Operations, with a sharp analytical mindset and the ability to perform under pressure.
• Demonstrated leadership in managing teams, delegating tasks efficiently, making quick and effective decisions, and coordinating with technology teams to ensure comprehensive incident management.

For more information, please visit to and search for Job Reference: 63W38YVW

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R

This is in partnership with the Employment and Employability Institute Pte Ltd ( e2i ).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Technologies (S) Pte Ltd s PDPA and e2i s PDPA.

To apply, It will be great if you could share your CV to . Alternatively, you can apply at

• Autonomy to make key decision for SAP , IT Infrastructure and Digital workplace
• Concrete project timeline for IT upgrades (AI related)

About the company

Our client is a multi billion dollar company who has heavy investment in technology f As part of their plan to invest in technology, they are now hiring an experienced IT Director to join their company.

About the job

Reporting directly to the global head of IT, your role involve:

• Providing thought leadership for the internal IT ( Enterprise Application | SAP , Infrastructure, Digital workplace | EUC ) team
• Managing IT demands from senior business stakeholders - setting and managing their expectations, identifying needs and providing solutions.
• Leading IT (SAP , it infrastructure) project planning sessions and ensure that projects are delivered on-time and within scope. This includes maintaining prompt communication and timely reports to business stakeholders on project status while monitoring project progress on issues such as quality, costs, planning and resources
• Managing IT budget for Capex and Opex

Skills and experience required

As a successful applicant, you will have at least 7 years of Managerial experience for a sizeable IT team. Proven track record in SAP application and IT Infrastructure experience is required for this role. Strong stakeholder management at C-level with exceptional influencing skills to gather buy-in from various business stakeholders.

Candidates with proven track record in designing global roadmaps /IT strategy for SAP and IT infrastructure will be of added advantage.

Whats on offer

This is an unique opportunity to join a multi billion dollar company as an IT Director. You will have exposure to AI projects for this role.

To apply, It will be great if you could share your CV to . Alternatively, you can apply at (EA: 94C3609/ R )

To apply, It will be great if you could share your CV to . Alternatively, you can apply at

• Autonomy to make key decision for SAP , IT Infrastructure and Digital workplace
• Concrete project timeline for IT upgrades (AI related)

About the company

Our client is a multi billion dollar company who has heavy investment in technology f As part of their plan to invest in technology, they are now hiring an experienced IT Director to join their company.

About the job

Reporting directly to the global head of IT, your role involve:

• Providing thought leadership for the internal IT ( Enterprise Application | SAP , Infrastructure, Digital workplace | EUC ) team
• Managing IT demands from senior business stakeholders - setting and managing their expectations, identifying needs and providing solutions.
• Leading IT (SAP , it infrastructure) project planning sessions and ensure that projects are delivered on-time and within scope. This includes maintaining prompt communication and timely reports to business stakeholders on project status while monitoring project progress on issues such as quality, costs, planning and resources
• Managing IT budget for Capex and Opex

Skills and experience required

As a successful applicant, you will have at least 7 years of Managerial experience for a sizeable IT team. Proven track record in SAP application and IT Infrastructure experience is required for this role. Strong stakeholder management at C-level with exceptional influencing skills to gather buy-in from various business stakeholders.

Candidates with proven track record in designing global roadmaps /IT strategy for SAP and IT infrastructure will be of added advantage.

Whats on offer

This is an unique opportunity to join a multi billion dollar company as an IT Director. You will have exposure to AI projects for this role.

To apply, It will be great if you could share your CV to . Alternatively, you can apply at (EA: 94C3609/ R )