Explore exciting Front Office Manager job opportunities. These roles are integral to maintaining smooth operations and providing excellent 1,605 Front Office Manager jobs in Singapore
Assistant Front Office Manager / Front Office Manager
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Overview
Join to apply for the
Assistant Front Office Manager / Front Office Manager
role at
IHG Hotels & Resorts .
Join to apply for the
Assistant Front Office Manager / Front Office Manager
role at
IHG Hotels & Resorts .
Hotel Indigo colleagues are the people at the centre of every new story . They make all guests feel welcome in the neighbourhood and at home in the hotel. At
Hotel Indigo
we deliver inspired service. Our guests are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.
Hotel Indigo colleagues are warm, personal, and unscripted. They embrace the individuality
and diversity of everyone. They enjoy iconic, worldly locations and are
drawn to discovering
what makes each of them unique. They are
inspiring storytellers
who inject positivity into their environment. They combine
informality and fun with professionalism and sophistication.
Join us as a
Assistant Front Office Manager/Front Office Manager
in
Hotel Indigo Singapore Katong ! You’ll have ambition, talent and key skills because, for this vital role, we’re looking for someone who can:
Responsibilities
Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition
Maintain inter-departmental relationships to ensure seamless customer service
Schedule and regularly conducts routine inspections of areas under his/her control
Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
Compile statistics for front office and provide reports relating to that area
Prepare efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
Work with Human Resources on manpower planning and management needs
Guest Experience
At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times
Maintain the entrance and main door area clean and tidy, free of obstacles and ensure that traffic through the driveway is controlled
Adhere to guest contact standards at all times
Provide current knowledge of the services and facilities offered by the Hotel, in order to provide reliable information to guests
Assist guests in and out of taxis and other vehicles and remove baggage from vehicles enabling the Bellboy to escort guests, with baggage, to the Front Desk for check-in
Obtain taxis for guests as required and do your best to ensure the guests are not overcharged by taxis by either negotiating with the taxi driver himself, or by cautioning the guest to be on alert
Knowledgeable in assisting guests in requests for transport and other information
Knowledgeable of the events of the day and of daily Hotel activities
Knowledgeable of VIP guests and whenever possible addresses such guests by name
Be accountable for the Hotel’s metrics and drive appropriate initiatives to meet these targets
Financial Returns
Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
Work with Director of Finance & Business Support in the preparation and management of the Department’s budget.
Responsible Business
Assume overall responsibility for maintaining standards to ensure furnishings, facilities and equipment are clean, in good repair and well maintained
Know system recovery procedures
Interpret computer reports
Continually check the accuracy of room count
Approve upgrades and special amenities
Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
Maintain all procedures and adheres to them within the IHG guidelines; in particular with emphasis on hotel credit policy
In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outage, Bomb Threat, Cyclone Warnings, etc.
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Log security incidents and accidents in accordance with hotel requirements
Requirements for This Role
Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office System.
Benefits
Birthday Off
Medical Benefits
Flexi Benefits
Insurance Coverage
25-50% F&B Discount at restaurants within IHG Singapore Hotels
Special Employee Rate at all IHG Hotels worldwide
Room to Grow Opportunities
What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6688 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to Hotel Indigo and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com or click apply.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitality
Referrals increase your chances of interviewing at IHG Hotels & Resorts by 2x
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Front Office Manager
Posted today
Job Viewed
Job Description
Primary Responsibilities:
- Develop, review and update of policies and procedures for Front Office and Butler operations
- Conduct and support on-going Training programs for Front Office and Butler personnel especially on-the-job training
- Ensure that the established quality standard and high level of work performance are maintained, including grooming and conduct standards and initiate disciplinary actions when necessary
- Plan and prepare the work schedule for Reception to ensure that all sections within the Butler team are adequately staffed daily according to the roster
- Conduct daily briefings and work closely with Assistant Operations Manager to implement and maintain Front Office procedures, systems and controls
Requirements:
- Minimum Diploma or Degree in Hospitality or Tourism Management
- Minimum 6 years' experience in similar capacity in a 5-star property
- Knowledge of Opera Cloud and proficiency in process management tools.
- Possess good organizational and leadership skills, with an eye for detail and process improvement.
- Team player who is self-motivated and able to perform under pressure
- Excellent communication, leadership, problem-solving and interpersonal skills
- Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint
- Able to perform shift work, including weekends and public holidays
Front Office
Leadership
Microsoft Office
Microsoft Excel
Process Improvement
Interpersonal Skills
Property
PowerPoint
Process Management
Pressure
Opera
Tourism Management
Budgeting
Team Player
Hospitality
Front Office Manager
Posted today
Job Viewed
Job Description
An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.
Overview
Marriott Hotels:
- Duxton Reserve Singapore, Autograph Collection
- Maxwell Reserve Singapore, Autograph Collection
- The Vagabond Club, a Tribute Portfolio Hotel
- The Serangoon Club, a Tribute Portfolio Hotel
Restaurants & Bars:
- Yellow Pot, Anouska's (Duxton Reserve)
- Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
- The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
- GupShup (The Serangoon House)
Garcha Group Benefits:
- As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide
- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey
- Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates
- 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore
- 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels
Responsibilities
Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
Answer enquiries about hotel services, in house events, directions, attractions etc
Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
Perform night audits during midnight shift and prepare necessary reports
Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
To always be on time and at work when scheduled, in proper grooming and uniform
To always remain professional with positive attitude and actions when communicating with guest and associates
Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/disciplinary action.
Any other duties / task as requested by management
Qualifications
Candidate must possess at least Professional Certificate/NITEC in any field
Required language(s): English, preferable one other spoken language
At least 5 year(s) of working experience in a related field
Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent
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Front Office Manager
Posted today
Job Viewed
Job Description
An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.
Marriott Hotels:
Duxton Reserve Singapore, Autograph Collection
Maxwell Reserve Singapore, Autograph Collection
The Vagabond Club, a Tribute Portfolio Hotel
The Serangoon Club, a Tribute Portfolio Hotel
Restaurants & Bars:
Yellow Pot, Anouska's (Duxton Reserve)
Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
GupShup (The Serangoon House)
Garcha Group Benefits:
As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide.
You have access to the “Global Learning + Development” tool for personalized learning experiences to help you thrive in your Marriott career.
Comprehensive health insurance plan with Raffles Insurance, with options to upgrade at subsidized rates.
2-night yearly staycation including meals and beverages (including alcoholic drinks) at any of the four Garcha Group hotels in Singapore.
20% discount on food & beverage at Garcha Group restaurants and bars and all Marriott hotels.
Job Description & Responsibilities:
Processing guest check-ins and room assignments, following hotel policies and accommodating special requests.
Assisting with luggage, safety deposit boxes, guest room keys, transportation, etc.
Collecting payments in accordance with cash handling and credit card policies.
Answering inquiries about hotel services, events, directions, and attractions.
Pre-registering, blocking reservations, and managing same-day and future bookings, including cancellations.
Performing night audits and preparing reports.
Handling loyalty program inquiries, including management of “Bonvoy” memberships.
Maintaining punctuality, proper grooming, and professionalism.
Managing the Front Office Team with the Front Office Manager, including rostering, appraisals, and disciplinary actions.
Performing any other duties as assigned by management.
Other Requirements:
Candidate must possess at least a Professional Certificate/NITEC in any field.
Required languages: English and preferably one other spoken language.
At least 2 years of relevant work experience.
Skills required: Opera, Marriott systems, hotel operations, diligence, trustworthiness, articulation.
Preferably a Junior Executive in Hotel Management or Tourism Services or equivalent.
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Front Office Manager
Posted today
Job Viewed
Job Description
Responsibilities
The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department.
Responsible for the effective, efficient, and profitable functioning of the Front Office department.
Prepare the short-term and long-term department strategies for the onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
Develop, recommend, and advise the Hotel Manager/Room Division Manager on potential areas for improvements relating to processes and strategies within the hotel.
Be proactive and resourceful in the analysis of trends as well as the changing needs and expectations of guests relating to hotel accommodation, services, and facilities.
Align and rally the staff towards achieving ARR and occupancy goals with proper yield management of room inventory.
Ensure that the Front Office department handles all guest calls promptly and in a friendly manner.
Inspect guest rooms, public areas, lobby, and other facilities periodically to maintain a consistently high standard.
Work with outsourced security for efficient surveillance and proper reporting/follow-up of incidents.
Collaborate with Human Resources for manpower-related matters.
Make plans for succession planning to ensure the development of future department heads.
Perform other job duties and projects as directed.
Requirements
Diploma in any field
At least 5 years of relevant experience in a similar capacity
Team player with positive attitude, enthusiasm and initiative
Knowledge in Opera System will be advantageous
Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.
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Front Office Manager
Posted 9 days ago
Job Viewed
Job Description
voco Orchard Singapore, along the world-famous Orchard Road, provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.
As Front Office Manager, you manage all aspects of the front office areas which may include, but is not limited to reception, club lounge, concierge and bell desk to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising.
Your day to day
- Prepare departmental manning and budget for submission to corporate office and owners for approval.
- Monitor and control the departmental expenses on an ongoing basis to ensure performance against budget.
- Analyse departmental expenses and identify areas of improvement to drive departmental and hotel profitability.
- Assist in maintaining procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy.
- Analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures.
- Promote enrolment and administer loyalty programmes for hotel guests such as IHG One Rewards.
- Maximise room occupancy at best rates and upsell the hotel’s facilities to drive hotel revenue and profitability.
- Assist in monitoring and controlling labor costs and expenses, and achieving revenue and profitability goals.
- Provide leadership, direction and support to the front office team on a daily basis; conduct daily shift briefing with Front Office team to update on hotel status and operational requirements.
- Manage the day-to-day activities of the front office team. Schedule employees to ensure sufficient coverage at all areas.
- Trains, manages and motivates the Front Office team in order to provide high standard of service for customers and meet departmental and hotel targets.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
- Promote teamwork and quality service through daily communication and coordination with other departments, including but not limited to Sales and Marketing, Catering, Outlets, Housekeeping, Finance, Maintenance and Guest Services.
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and reward.
- Administer the performance management cycle in the front office department throughout the year with quarterly check-in sessions, regular catch ups.
- Work closely with the Human Resources department in the recruitment of colleagues to ensure staffing are met.
- Identify any training gaps and work with the Learning & Development colleagues to ensure training gaps are closed.
- Ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction.
- Review guest arrival reports, special requests from guests, and respond appropriately or forward requests to appropriate team members for decisions and actions.
- Review VIP reservations and ensure proper handling of VIPs and groups, administer amenity orders, and resumes for incoming guests. Update system by inputting inventory and non-inventory groups.
- Handle guest complaints and daily incidents. Conduct research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems.
- Engage in the welcome and recognition of VIP guests. Manage the relationship with VIP guests to ensure their satisfaction and continued patronage for the hotel and IHG.
- Follow up on any incidents in duty log to ensure they have been resolved.
- Monitor all Guest Heartbeat surveys and any social media reviews, ensuring that guests are responded to when required and any outstanding issues resolved.
- Analyse all Guest Heartbeat surveys and any social media reviews to identify any gaps or trends, put in place corrective preventive action to prevent negative issues from recurring.
- Handle guest relocations as required.
- May serve as Manager on Duty as required.
- Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Assist in creating and implementing action plans to correct deficiencies.
- Ensure the cleanliness and tidy of the Front Office department and ensure all equipment is in good working order.
- Maintaining the cleanliness, neat and being well-groom appearance at all times during on duty.
- Be part of the Company Emergency Response Team and serves as Site Incident Commander in emergency situations.
- Respond to emergency situations in accordance with the hotel Emergency Response Plan.
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
- Log security incidents and accidents in accordance with hotel requirements.
- Perform other duties as assigned.
What we need from you
- Diploma/Degree in Hospitality Management or other relevant qualification
- Minimum 5 years’ related experience in front office in a full-service hotel, with at least 2 years experience as an Assistant Front Office Manager.
- Oral and written fluency in English. Fluency in another language is an advantage
- Commitment to work rotating shifts, weekends and public holidays.
- Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.
What We Offer
We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
Front Office Manager
Posted 9 days ago
Job Viewed
Job Description
An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:
- Maxwell Reserve, Autograph Collection Hotel (Marriott);
- Duxton Reserve, Autograph Collection Hotel (Marriott);
- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).
Restaurants & Bars:
· Yellow Pot, Anouska's (Duxton Reserve)
· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
· GupShup (The Serangoon House)
Garcha Group Benefits:
- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars
Responsibilities include but are not limited to:
- Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
- To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
- Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
- Answer enquiries about hotel services, in house events, directions, attractions etc
- Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
- Perform night audits during midnight shift and prepare necessary reports
- Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
- To always be on time and at work when scheduled, in proper grooming and uniform
- To always remain professional with positive attitude and actions when communicating with guest and associates
- Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.
- Any other duties / task as requested by management
Other Requirements
- Candidate must possess at least Professional Certificate/NITEC in any field
- Required language(s): English, preferable one other spoken language
- At least 5 year(s) of working experience in a related field
- Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
- Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent
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Front Office Manager
Posted 9 days ago
Job Viewed
Job Description
An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:
- Maxwell Reserve, Autograph Collection Hotel (Marriott);
- Duxton Reserve, Autograph Collection Hotel (Marriott);
- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).
Restaurants & Bars:
· Yellow Pot, Anouska's (Duxton Reserve)
· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
· GupShup (The Serangoon House)
Garcha Group Benefits:
- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars
Responsibilities include but are not limited to:
- Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
- To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
- Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
- Answer enquiries about hotel services, in house events, directions, attractions etc
- Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
- Perform night audits during midnight shift and prepare necessary reports
- Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
- To always be on time and at work when scheduled, in proper grooming and uniform
- To always remain professional with positive attitude and actions when communicating with guest and associates
- Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.
- Any other duties / task as requested by management
Other Requirements
- Candidate must possess at least Professional Certificate/NITEC in any field
- Required language(s): English, preferable one other spoken language
- At least 2 year(s) of working experience in a related field
- Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
- Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent
Front Office Manager
Posted 13 days ago
Job Viewed
Job Description
The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department.
- Responsible for the effective, efficient, and profitable functioning of the Front Office department.
- Prepare the short-term and long-term department strategies for the onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
- Develop, recommend, and advise the Hotel Manager/Room Division Manager on potential areas for improvements relating to processes and strategies within the hotel.
- Be proactive and resourceful in the analysis of trends as well as the changing needs and expectations of guests relating to hotel accommodation, services, and facilities.
- Align and rally the staff towards achieving ARR and occupancy goals with proper yield management of room inventory.
- Ensure that the Front Office department handles all guest calls promptly and in a friendly manner.
- Inspect guest rooms, public areas, lobby, and other facilities periodically to maintain a consistently high standard.
- Work with outsourced security for efficient surveillance and proper reporting/follow-up of incidents.
- Collaborate with Human Resources for manpower-related matters.
- Make plans for succession planning to ensure the development of future department heads.
- Perform other job duties and projects as directed.
- Diploma in any field
- At least 5 years of relevant experience in a similar capacity
- Team player with positive attitude, enthusiasm and initiative
- Knowledge in Opera System will be advantageous
Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.
Assistant Front Office Manager
Posted 6 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.