81 Dynamics Crm jobs in Singapore

Key Responsibilities:
Lead or contribute to end-to-end Microsoft Dynamics 365 CRM solution architecture and implementation.
Design and develop solutions using Dynamics 365 CE (Sales, Service, Field Service), .NET, Power Platform, and GIS tools like Maptaskr.
Work closely with stakeholders to gather business requirements and translate them into scalable solutions.
Develop integrations using Web API, Azure Functions, Azure Service Bus, and third-party systems.
Leverage Power Apps, Power Automate, and Power BI to support business process automation and reporting needs.
Contribute to multi-site deployment planning and system upgrades.
Provide technical leadership and mentor junior developers and consultants.
Collaborate with cross-functional teams and participate in customer engagements.
Required Skills & Experience:
10–12 years
of overall IT experience.
8–10 years
on Microsoft technologies, including
6–8 years
hands-on with:
.NET (C#, .NET 4.x)
Microsoft Dynamics CRM (2013, 2016, and Dynamics 365 CE Cloud)
SharePoint
Must have
experience in at least 2–3 large MSCRM implementations , including multi-module and multi-geo rollouts.
Strong expertise in
Dynamics 365 CE
modules: Sales, Service, Field Service.
Hands-on experience with:
CRM SDK, Plugins, JavaScript, HTML5, OData, Azure Functions, Azure Service Bus.
Proficient in
Power Platform : Power BI, Power Automate, and ideally Power Apps.
Experience in
GIS tools , particularly
Maptaskr , is highly preferred.
Familiarity with
AWS cloud
environment is a strong advantage.
Excellent communication, stakeholder engagement, and team leadership skills.
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At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

As a CRM Business Analyst, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer. You’ll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.

What you’ll do

Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.

Functional Specification Documentation (FSD): Write clear and comprehensive Functional Specification Documents to guide development teams.

Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, particularly in areas such as retail customer leads and service requests.

Cross-Team Interaction: Work closely with multiple teams, including IT, development, and operations, to ensure alignment and integration of business requirements.

Systems Alignment: Ensure alignment of specifications from various systems and interfaces, contributing to seamless system integration.

JIRA Triage: Manage and prioritize JIRA tickets, assigning them to the appropriate teams based on priority and complexity.

Stakeholder Communication: Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.

Skills and experiences

Bachelor’s degree in business administration, Information Systems, or a related field.

Minimum 3 years of experience in a business analyst role or related position.

Strong analytical, problem-solving, and communication skills.

Ability to work independently and within a team environment.

Microsoft Dynamics Functional Knowledge: Proficiency in Microsoft Dynamics 365, particularly in one of the following areas:

Service Requests

Business Requirements Gathering: Strong skills in gathering and documenting business requirements.

Writing FSD: Experience in writing detailed and clear Functional Specification Documents (FSD).

Cross-Functional Collaboration: Ability to effectively interact with multiple teams, ensuring clear communication and project alignment.

Systems Integration: Proven ability to align specifications from multiple systems and interfaces for cohesive system functionality.

JIRA Triage: Experience in managing JIRA tickets, with the ability to prioritize and assign tasks to the appropriate teams.

Good to Have:

MSD Environment Knowledge: Familiarity with the Microsoft Dynamics 365 environment.

Banking Experience: Previous experience working in the banking sector.

About you

Characteristics that can spell success for this role

Consultative, collaborative, relationship builder

Resilient, adaptable, flexible

Intellectually curious and passionate about tech

Client-centric attitude

Passion for learning and development

Enjoy your career

Some of the best things about working at Avanade

Pathway to work on industry leading programs of work

Opportunity to work with global customers

A people-first culture that supports innovation to push teams in new directions

Quickly turn your ideas to human impact by cultivating a team that will help clients unlock what’s next

Real-time access to technical and skilled resources globally

Find out more about some of our benefits here.

A great place to work

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.

Create a future for our people that focuses on

• Expanding your thinking • Experimenting courageously • Learning and pivoting

Inspire greatness in our people by

Accelerate the impact of our people by

• Amazing the client • Prioritizing what matters • Acting as one

Learn more

To learn more about the types of projects our team works on, check out these case studies:

What matters to Rathbones is people-first workplace experiences and sustainability

VentilatorChallengeUK manufactures 20 years’ worth of ventilators in 12 weeks to help save lives

Interested in knowing what’s going on inside Avanade? Check out our blogs:

Avanade Insights - exchange ideas that drive tomorrow’s innovation

Inside Avanade - explore what life is like working at Avanade

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.

CRM Solution Development - Manager/Group Manager

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us

As a CRM Solution Development Manager, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Further, you are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your development team. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.

What you’ll do

• Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions

• Lead and review your team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)

• Lead technical technology and design teams to ensure consistent, beneficial client interaction, and solution delivery

• Design and enable conceptual architecture and technical solutions

• Liaise effectively between customers, IT staff, and business partners to ensure high-quality and timely resolution of customer issues

• Use key performance indicators (KPIs) to measure and test the quality of projects

• Improve your clients’ business by identifying potential challenges and supporting continuous improvement through their CRM system

Skills and experiences

• Hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps technical solutions

• At least three full cycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM

• Work experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments

• Experience leading teams and working with global, on/offshore teams to establish and maintain CRM technology

• Developing & deploying business applications using Microsoft’s Dynamics Power Platform

• Core Skills: C#, SQL, .Net, D365, CRM SDK, CRM Plugins, PowerApps, PowerBI, & Flow

• Intermediate to advanced knowledge of relational database concepts

About you

Characteristics that can spell success for this role:

• Consultative, collaborative, relationship builder

• Resilient, adaptable, flexible

• Intellectually curious and passionate about tech

• Convincing storyteller and engaging content creator

Enjoy your career

• Some of the best things about working at Avanade

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)

• Real-time access to technical and skilled resources

• Collaborate with some of the brightest "Microsoft minds"

• Build your expertise, solve problems, learn, and develop

Find out more about some of our benefits (1) here.

A great place to work

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our (2) Inclusion & Diversity page.

Create a future for our people that focuses on

• Expanding your thinking • Experimenting courageously • Learning and pivoting

Inspire greatness in our people by

• Empowering every voice • Encouraging boldness • Celebrating progress

Accelerate the impact of our people by

• Amazing the client • Prioritizing what matters • Acting as one

Learn more

To learn more about the types of projects our team works on, check out these case studies:

• (3) What matters to Rathbones is people-first workplace experiences and sustainability

• (4) VentilatorChallengeUK manufactures 20 years’ worth of ventilators in 12 weeks to help save lives

Interested in knowing what’s going on inside Avanade? Check out our blogs:

• (5) Avanade Insights - exchange ideas that drive tomorrow’s innovation

• (6) Inside Avanade - explore what life is like working at Avanade

References

Visible links

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.

Join to apply for the Technical Delivery Manager, Ms Dynamics 365 CRM role at Avanade

3 days ago Be among the first 25 applicants

Join to apply for the Technical Delivery Manager, Ms Dynamics 365 CRM role at Avanade

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us

As a CRM Solution Development Manager, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Further, you are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your development team. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.

Skills And Experiences

• Hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps technical solutions
• Expertise in Dynamics 365 customization, including deep knowledge and hands-on experience with plugin development (C#), custom workflows, and other extension capabilities
• Power Apps Component Framework (PCF) implementation experience.
• Intermediate to advanced knowledge of relational database concepts and Dataverse
• Dynamics 365 Release and Solution layer management experience in Dynamics 365
• At least three full cycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM
• Work experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments
• Experience leading teams and working with global, on/offshore teams to establish and maintain CRM technology
• Core Skills: C#, .Net, D365, CRM SDK, CRM Plugins, PowerApps & Flow
  
  

• Consultative, collaborative, relationship builder
• Resilient, adaptable, flexible
• Intellectually curious and passionate about tech
• Convincing storyteller and engaging content creator
  
  

• Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions
• Lead and review your team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
• Lead technical technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
• Design and enable conceptual architecture and technical solutions
• Liaise effectively between customers, IT staff, and business partners to ensure high-quality and timely resolution of customer issues
• Use key performance indicators (KPIs) to measure and test the quality of projects
• Improve your clients’ business by identifying potential challenges and supporting continuous improvement through their CRM system
  
  

• What matters to Rathbones is people-first workplace experiences and sustainability
• VentilatorChallengeUK manufactures 20 years’ worth of ventilators in 12 weeks to help save lives
  
  

• Avanade Insights – exchange ideas that drive tomorrow’s innovation
• Inside Avanade – explore what life is like working at Avanade
  
  

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
• Real-time access to technical and skilled resources globally
• Dedicated career advisor to encourage your growth
• Engaged and helpful coworkers genuinely interested in you
  
  

• Expanding your thinking
• Experimenting courageously
• Learning and pivoting
  
  

• Empowering every voice
• Encouraging boldness
• Celebrating progress
  
  

• Amazing the client
• Prioritizing what matters
• Acting as one

• Seniority level Mid-Senior level

• Employment type Part-time

• Job function Project Management and Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Avanade by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Technical Delivery Manager, Ms Dynamics 365 CRM

Join to apply for the Technical Delivery Manager, Ms Dynamics 365 CRM role at Avanade

Technical Delivery Manager, Ms Dynamics 365 CRM

3 days ago Be among the first 25 applicants

Join to apply for the Technical Delivery Manager, Ms Dynamics 365 CRM role at Avanade

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.
Come join us
As a CRM Solution Development Manager, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Further, you are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your development team. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.
Skills And Experiences

• Hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps technical solutions
• Expertise in Dynamics 365 customization, including deep knowledge and hands-on experience with plugin development (C#), custom workflows, and other extension capabilities
• Power Apps Component Framework (PCF) implementation experience.
• Intermediate to advanced knowledge of relational database concepts and Dataverse
• Dynamics 365 Release and Solution layer management experience in Dynamics 365
• At least three full cycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM
• Work experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments
• Experience leading teams and working with global, on/offshore teams to establish and maintain CRM technology
• Core Skills: C#, .Net, D365, CRM SDK, CRM Plugins, PowerApps & Flow
  

• Consultative, collaborative, relationship builder
• Resilient, adaptable, flexible
• Intellectually curious and passionate about tech
• Convincing storyteller and engaging content creator
  

• Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions
• Lead and review your team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
• Lead technical technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
• Design and enable conceptual architecture and technical solutions
• Liaise effectively between customers, IT staff, and business partners to ensure high-quality and timely resolution of customer issues
• Use key performance indicators (KPIs) to measure and test the quality of projects
• Improve your clients’ business by identifying potential challenges and supporting continuous improvement through their CRM system
  

• What matters to Rathbones is people-first workplace experiences and sustainability
• VentilatorChallengeUK manufactures 20 years’ worth of ventilators in 12 weeks to help save lives
  

• Avanade Insights – exchange ideas that drive tomorrow’s innovation
• Inside Avanade – explore what life is like working at Avanade
  

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
• Real-time access to technical and skilled resources globally
• Dedicated career advisor to encourage your growth
• Engaged and helpful coworkers genuinely interested in you
  

• Expanding your thinking
• Experimenting courageously
• Learning and pivoting
  

• Empowering every voice
• Encouraging boldness
• Celebrating progress
  

• Amazing the client
• Prioritizing what matters
• Acting as one

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Avanade by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job Scope:

We are looking for an experienced Technical Delivery Manager – Dynamics 365 to join our dynamic team. The ideal candidate will lead end-to-end technical delivery for Microsoft Dynamics 365 projects, with an excellent focus on solution architecture, development oversight, and team leadership. This role requires hands-on technical experience and the ability to effectively collaborate with business stakeholders, functional consultants, and technical teams both onshore and offshore.

Key Responsibilities:

• Lead the technical delivery of Dynamics 365 CRM solutions, ensuring timely and high-quality execution.
• Manage and mentor technical teams, driving accountability, coding standards, and best practices.
• Collaborate with business analysts, solution architects, and client stakeholders to translate requirements into technical solutions.
• Oversee CRM customization, including entities, attributes, business rules, workflows, and plugins.
• Provide technical direction for API development and system integrations using C# Web APIs and RESTful services.
• Manage version control and code collaboration using Bitbucket or similar tools.
• Ensure effective deployment and configuration management through CI/CD pipelines and tools such as Jenkins.
• Coordinate and perform CRM data migrations, preferably using SSIS or KingswaySoft.
• Implement and enforce unit testing practices using mock frameworks.
• Use tools like XRM Toolbox to enhance productivity and solution quality.
• Support the creation, packaging, and deployment of CRM solutions and environments.

Job Qualifications:

• Degree in Computer Science / Information Technology or equivalent.
• At least 10 years of experience in IT application development, with 4+ years in a technical lead or delivery manager role.
• Proven technical expertise in Microsoft Dynamics 365 CRM (on-premises and online).
• Excellent knowledge of C#, OOP, JavaScript, and integration via REST APIs.
• Experience in team management, technical coaching, and delivery ownership.
• Familiarity with DevOps tools like Jenkins, Bitbucket, and solution deployment best practices.
• Hands-on experience with CRM data migration tools such as KingswaySoft or SSIS.
• Excellent interpersonal and stakeholder management skills.

Good to Have:

• Microsoft certifications in Dynamics 365 or Power Platform.
• Experience with ReactJS or Power Platform components.
• Exposure to Agile delivery methodologies.

Interested candidates can click apply for more information.

** We regret to inform that only shortlisted candidates will be notified. **

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultants.

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Rallonza Bernice Mae Nocum | EA License No. 02C3423 Personnel | Registration No. R1442141

Job Summary:

We are seeking an experienced and technically proficient Microsoft Dynamics NAV / Business Central Developer to lead the development and integration efforts for a high-impact Security Management ERP Project. This role demands deep expertise in Dynamics NAV (2009–2018) and D365 Business Central, strong hands-on AL and C/AL development skills, and the ability to architect robust, scalable, and secure ERP solutions that integrate seamlessly with external systems (e.g., CRM, RPA bots, barcode scanners).

The ideal candidate will be a solution-oriented team player, capable of translating complex business requirements into stable, efficient ERP features while ensuring system security, compliance, and performance optimization.

Key Responsibilities:

• Design, develop, and deploy custom modules and enhancements in Dynamics NAV and Business Central to support security operations and ERP workflows.
• Architect and implement technical solutions based on functional specs, ensuring alignment with business objectives and compliance standards.
• Develop Business Central Extensions using AL and legacy customizations using C/AL in Classic NAV environments.
• Build and maintain data integrations and two-way syncs between NAV/BC and external systems including CRM, RPA tools, and barcode scanners.
• Configure and consume SOAP and OData web services, along with JSON/XML exchanges for real-time integration with third-party applications.
• Implement dimension-based automation logic, workflow triggers, and business rule enforcement within NAV/BC.
• Design and deploy SSRS reports, account schedules, and develop Power BI dashboards for real-time KPI and operational insights.
• Manage NAV/BC deployments across Azure, SaaS Plaza, and on-premise infrastructures.
• Oversee server and cloud environment management, ensuring high availability and performance.
• Lead UAT coordination, cut-over planning, and provide go-live and post-deployment support.
• Perform issue resolution, debugging, bug fixes, and performance tuning for custom ERP modules.
• Work closely with business users and stakeholders for requirements gathering, system validation, and ongoing support.
• Deliver user training sessions, create documentation including SOPs and user manuals.
• Mentor and guide junior developers in best practices for AL/CAL development, coding standards, and solution architecture.
• Participate in code reviews, technical workshops, and internal innovation initiatives.

Requirements

• Min 10+ years of IT experience, with at least 8 years in Dynamics NAV (2009–2018) and Dynamics 365 Business Central development.
• Deep knowledge of AL, C/AL, C/SIDE, and the Modern Development Environment for Business Central.
• Strong command of Microsoft SQL Server, T-SQL, and data modeling concepts.
• Proven experience with web services integration, API management, OData/SOAP, JSON/XML, and third-party system connections.
• Expertise in SSRS Reporting, Power BI dashboards, and account schedules within NAV/BC.
• Familiarity with barcode scanner integration, sales/purchase automation, and pricing engines.
• Experience deploying and managing NAV/BC in Azure, SaaS Plaza, or on-prem environments.
• Proficient in custom module development, ERP process design, and security framework implementation.
• Strong communication skills for stakeholder collaboration, documentation, and training delivery.
• Experience with PowerShell scripting, DevOps tools, and version control (optional but beneficial).
• Microsoft Certifications related to Dynamics NAV / Business Central, SQL Server, or Azure Cloud.
• Working knowledge of C# for external integrations (optional but preferred).
• Experience in security management, compliance-heavy environments, or government/regulated industries is an advantage.
• Opportunity to lead a mission-critical ERP transformation in a high-security domain.
• Exposure to cutting-edge integration technologies and cloud deployments.