52 Dynamics Crm jobs in Singapore

Overview
We are seeking a highly motivated and experienced AMS Lead to oversee Application Maintenance and Support (AMS) operations for multiple CRM projects within the banking domain, built on Microsoft Dynamics 365. The ideal candidate will be responsible for ensuring the stability, performance, and continuous enhancement of CRM systems that support core banking operations. This role requires deep expertise in Microsoft Dynamics CRM, a solid understanding of banking business processes, and a proven track record of leading cross-functional onshore/offshore support teams.
Responsibilities
AMS Delivery & Operations: Lead day-to-day AMS operations for multiple Microsoft Dynamics CRM applications across business units.
Ensure timely resolution of incidents, service requests, changes, and problem tickets in accordance with agreed SLAs.
Manage environment stability, conduct application health checks, and perform capacity planning for Dynamics CRM systems.
Client & Stakeholder Management: Serve as the primary point of contact for stakeholders across business and IT for all AMS-related matters.
Lead regular service reviews, incident trend analysis, and performance reporting with key stakeholders.
Collaborate with CRM functional leads, business analysts, and development teams to support business objectives.
Team & Vendor Coordination: Lead and manage onsite/offshore support teams, ensuring effective handovers, communication, and workload distribution.
Coordinate with third-party vendors and partners involved in Dynamics CRM operations and integrations.
Continuous Improvement & Enhancements: Identify opportunities for service delivery improvements, automation, ticket reduction, and root cause elimination.
Lead minor enhancements, change requests (CRs), and optimization initiatives in coordination with business and technical teams.
Ensure proper documentation, regular updates to the knowledge base, and adherence to governance frameworks.
Required Skills & Qualifications
Bachelor’s degree in Computer Science, Information Systems, or a related field.
Minimum 5 years of experience in IT, with at least 3 years in an AMS leadership role.
Hands-on expertise in Microsoft Dynamics 365 CRM (Customer Engagement), including modules such as Sales and Customer Service.
Solid understanding of ITIL processes and AMS best practices.
Proven experience managing support for integrations with core banking systems, third-party applications, and data services.
Excellent stakeholder engagement, communication, and team leadership skills.
How to apply
Interested Applicants, please email your resume to (R ), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.
Details
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Other
Industries: Staffing and Recruiting
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Responsibilities:

• Dynamics 365 Customization: Customize and configure Dynamics 365 to meet specific business requirements. This includes creating and modifying entities, attributes, forms, views, and business processes.
• Bitbucket Version Control: Collaborate with development teams and use Bitbucket for version control, ensuring that code changes are tracked, reviewed, and deployed efficiently.
• C# Web API: Develop and integrate C# Web APIs to extend and enhance the functionality of
• Dynamics 365.
• Earlybound and Latebound: Implement both earlybound and latebound techniques as needed for customizations and integrations within Dynamics 365.
• Plugins/Workflow: Design, develop, and maintain plugins and workflows to automate and streamline business processes in Dynamics 365.
• XRM Toolbox: Utilize XRM Toolbox plugins and tools to enhance the development and customization of Dynamics 365.
• DevOps Knowledge (Jenkins): Implement DevOps practices and automation, including using
• Jenkins, to support continuous integration and continuous deployment (CI/CD) of Dynamics 365 solutions.
• Unit Testing: Develop and execute unit tests for Dynamics 365 customizations, including the use of tools like Mock CRM Context and Http Context.
• JavaScript / Rest API: Utilize JavaScript and RESTful APIs to extend and integrate with Dynamics 365, enhancing user experience and data integration.
• Customizing CRM: Create and manage solutions, including entity and attribute creation, as well as solution packaging, deployment, and versioning.

Requirements:

• Minimum 6 years of relevant experience in Dynamics 365 On-Premises application development and maintenance.
• Strong knowledge of C# and OOPS concepts.
• Proven experience in customizing Dynamics 365, including entity and attribute customization.
• Proficiency in Bitbucket version control for managing CRM customizations.
• Strong knowledge of C# Web API development for Dynamics 365.
• Experience with both early bound and late bound development techniques.
• Expertise in designing and implementing plugins and workflows.
• Familiarity with the XRM Toolbox and its plugins.
• Understanding of DevOps practices, with knowledge of Jenkins being a plus.
• Ability to conduct unit testing, including mocking CRM Context and Http Context.
• Proficiency in JavaScript and Rest API for CRM extensions and integrations.
• Experience in creating and managing CRM solutions.
• Excellent problem-solving, communication, and teamwork skills.

Good to have

• Good to have, Power Platform certifications.
• Good to have, SSIS and Kingsway hands on experience
• Good to have ReactJS hands on experience

Overview
Job Scope
As a
Technical Consultant (MS Dynamics CRM) , you will be responsible for designing, developing, and delivering technical solutions that enhance the Microsoft Dynamics 365 platform. You will work closely with functional consultants and business stakeholders to ensure high-quality solutions that align with business needs and Microsoft best practices.
Responsibilities
Designing and developing
customizations, plugins, workflows, and integrations
within MS Dynamics 365 (CRM).
Extending D365 CE using
C#, .NET, JavaScript, Power Automate, Power Apps , and Azure services.
Developing and maintaining
custom entities, forms, dashboards, and business rules
to meet client requirements.
Building and optimizing
integrations with external systems
via APIs, Azure Service Bus, and Data Export Service.
Implementing
data migration and ETL processes
using tools like KingswaySoft, SSIS, or Azure Data Factory.
Supporting system testing (unit testing, SIT, UAT, regression) and troubleshooting technical issues.
Ensuring
scalability, performance, and security
of custom solutions within MS
Dynamics.
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Duration:1 Year
Location- Clementi
Working Hours: 8:30 AM - 6:00 PM
Job Summary
We are looking for a knowledgeable and results-driven
CRM Consultant
to help design, implement, and optimize CRM solutions that support business objectives. The ideal candidate will have strong expertise in CRM platforms, business process mapping, and stakeholder management, with the ability to align technology with customer engagement strategies.
Key Responsibilities
Assess business needs and translate them into CRM system requirements.
Advise on CRM best practices, workflows, and process improvements.
Lead CRM system implementation, customization, and configuration
Collaborate with stakeholders across sales, marketing, and customer service to streamline processes.
Conduct data migration, cleansing, and integration with other business systems.
Develop and deliver user training, documentation, and ongoing support.
Monitor system performance and provide insights/recommendations for optimization.
Ensure CRM solutions comply with data privacy and security regulations.
Support change management and adoption across the organization.
Key Requirements
Microsoft Dynamics 365 (D365) Expertise
Strong knowledge of
Customer Service ,
Sales , and
Customer Insights
modules.
Hands-on experience in
configuration and customization
of D365 applications.
Participation in at least
2 full project cycles
involving D365 implementations.
Power Platform Expertise
Hands-on experience in
Power Automate, Power Pages, and Power Apps .
Hands-on experience in
configuration and customization
of Power Platform components.
Participation in at least
2 full project cycles
involving Power Platform solutions.
Support Experience
Minimum of
3 years’ support experience
for both D365 applications and Power Platform applications.
If the requirement matches with your profile, kindly share your updated CV/resume to Aparna at
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Responsibilities
Deliver a 1st class Production Support service to CLIENT BANKS Channel’s stakeholders
Responsible for availability, incident, problem and capacity management for the applications in scope
Response and resolve incidents, problem and user queries through proper analysis
Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
Drive technical remediation in line with agreed non-functional requirements
Evidence continual service improvement of processes and tasks (via automation)
Ensures essential process / procedures are followed and contribute to defining standards.
Coach and be receptive to coaching to uplift the team’s and your individual knowledge
Communicate complex technical issues to business users in a language they understand
Contribute in effective knowledge management best practices within team and organization
Work closely with 1st & 3rd level support and development teams to ensure incidents, problems and user queries are resolved within SLA
Requirements
5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications.
Strong team player. Flexible and able to manage time effectively.
Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
Strong understanding of ITIL methodology
Essential Technical Skill
5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.
Strong working experience in Microsoft Dynamics CRM application production support
Strong understanding of Microsoft Dynamics CRM application architecture
Excellent troubleshooting skills in Control-m batch issues, SSIS packages
Strong automation skills (Unix Shell scripting / Windows batch scripting or any other scripting language)
Hands-On experience in writing / debugging scripts, code, and database queries
Software Engineering & Change Management
Solid understanding and execution of DR & BCP
Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools
Competent in Microsoft Excel, PowerPoint and Word document
Personal Skills
Ability to work in a team environment
Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
Excellent communication and interpersonal skills with the ability to communicate well at all levels
Strong problem solving skills while being process orientated
Self-motivating and delivery focused
Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills
Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner
Key Domain/ Technical Skills
Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle with Production Support and Administration experience primarily in L2 Support role
About us
D L Resources Pte Ltd
is a leading provider of IT Professional Services & Banking outsourced staffing solutions, serving a diverse portfolio of clients across various industries including Financial Services Institutions, Banks & MNCs.
Interested candidates may reach out directly to our recruiters on whatsapp (Edwin:
+65 8 8 3 3 0 1 9 2
| EA License No: 24C2333 | EA Personnel No: R )
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Technical Delivery Manager, Ms Dynamics 365 CRM
Join to apply for the
Technical Delivery Manager, Ms Dynamics 365 CRM
role at
Avanade
Technical Delivery Manager, Ms Dynamics 365 CRM
3 days ago Be among the first 25 applicants
Join to apply for the
Technical Delivery Manager, Ms Dynamics 365 CRM
role at
Avanade
At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.
Come join us
As a CRM Solution Development Manager, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Further, you are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your development team. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills.
Together we do what matters.
Skills And Experiences
Hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps technical solutions
Expertise in Dynamics 365 customization, including deep knowledge and hands-on experience with plugin development (C#), custom workflows, and other extension capabilities
Power Apps Component Framework (PCF) implementation experience.
Intermediate to advanced knowledge of relational database concepts and Dataverse
Dynamics 365 Release and Solution layer management experience in Dynamics 365
At least three full cycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM
Work experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments
Experience leading teams and working with global, on/offshore teams to establish and maintain CRM technology
Core Skills: C#, .Net, D365, CRM SDK, CRM Plugins, PowerApps & Flow
About You
Characteristics that can spell success for this role:
Consultative, collaborative, relationship builder
Resilient, adaptable, flexible
Intellectually curious and passionate about tech
Convincing storyteller and engaging content creator
What You'll Do
Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions
Lead and review your team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
Lead technical technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
Design and enable conceptual architecture and technical solutions
Liaise effectively between customers, IT staff, and business partners to ensure high-quality and timely resolution of customer issues
Use key performance indicators (KPIs) to measure and test the quality of projects
Improve your clients’ business by identifying potential challenges and supporting continuous improvement through their CRM system
Learn more
To learn more about the types of projects our team works on, check out these case studies:
What matters to Rathbones is people-first workplace experiences and sustainability
VentilatorChallengeUK manufactures 20 years’ worth of ventilators in 12 weeks to help save lives
Interested in knowing what’s going on inside Avanade? Check out our blogs:
Avanade Insights – exchange ideas that drive tomorrow’s innovation
Inside Avanade – explore what life is like working at Avanade
Enjoy your career
Some of the best things about working at Avanade
Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
Real-time access to technical and skilled resources globally
Dedicated career advisor to encourage your growth
Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits Employee Benefits at Avanade | Avanade
A great place to work
As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.
Create a future for our people that focuses on
Expanding your thinking
Experimenting courageously
Learning and pivoting
Inspire greatness in our people by
Empowering every voice
Encouraging boldness
Celebrating progress
Accelerate the impact of our people by
Amazing the client
Prioritizing what matters
Acting as one
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Part-time
Job function
Job function Project Management and Information Technology
Industries IT Services and IT Consulting
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Overview
Senior Business Analyst, Microsoft Dynamics 365 CRM — client-facing role responsible for discovery, scoping, and collection of requirements to build and deploy CRM solutions tailored to the customer. You’ll liaise between Avanade clients, your project team, and the wider internal CRM community. This role offers opportunities to work with Microsoft’s #1 partner with a strong focus on personal development and training in technology and consulting skills.
Responsibilities
Consult and advise clients and internal stakeholders on how technology can solve business problems
Participate in client workshops to analyze and design solutions for workstreams
Transform business requirements into application requirements to populate the requirements traceability matrix and conduct a fit/gap analysis
Write functional specifications and collaborate with the technical team to ensure requirements are understood
Prototype, configure, and test respective business processes
Qualifications
A passion for learning, strong business sense, and good time management
Ability to manage client expectations effectively
Strong consulting skills and client-facing experience with an implementation partner and/or end user
Bachelor’s degree or equivalent in a relevant field
Experience with Microsoft Dynamics 365 modules
At least one full-cycle implementation of Microsoft Dynamics 365 CE or Dynamics CRM
Experience managing/leading teams both onshore and offshore is nice to have (not required)
About You
Consultative, collaborative, and relationship-building mindset
Resilient, adaptable, and flexible
Intellectually curious and passionate about technology
Client-centric attitude
Passion for learning and development
What You'll Do
Consult and advise clients and internal stakeholders on uses of technology to solve business problems
Participate in client workshops to analyze and design solutions for workstreams
Transform business requirements into application requirements and conduct a fit/gap analysis
Write functional specifications and collaborate with the technical team
Prototype, configure, and test business processes
Role Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Research, Analyst, and IT
Industries: IT Services and IT Consulting
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