83 Crm System jobs in Singapore

The Magic Wrap Singapore is an emerging brand, with a goal to do renovation sustainably, reducing the environmental damage done by the related industry. Our high energy team is looking for more fun and enthusiastic candidates to join the team! The position is based at The Magic Wrap Singapore Studio.
This role will work in close cooperation and partnership between the project team and local business partners and clients, ensuring the smooth execution of administrative support, enhancing the brand awareness and loyalty of current and new customers. Responsibilities
Support customer relations to deliver optimal product knowledge and after sales support to our clients.
Update client administrative data in systems and maintain records
Staying up to date with multiple product knowledge and understanding customer needs across different services and assisting them.
Network with various departments and groups that are involved in customer support, orders, and processing.
Requirements
Organized, independent and able to multi-task.
Team player with positive work attitude
Good command of English.
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BAT is evolving at pace - truly like no other organization.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our values every day. Come be a part of this journey

BAT SINGAPORE IS LOOKING FOR ASSOCIATE CUSTOMER MANAGEMENT MANAGER

The Associate Customer Management Manager will play a pivotal role in supporting the strategic and operational management of key accounts, driving trade marketing initiatives, and ensuring seamless execution at the ground level. This role is designed for a dynamic individual with strong commercial acumen, analytical capabilities, and operational know-how, who is eager to grow beyond the Singapore market and progress within the organization.

SENIORITY LEVEL: Junior Management Level

FUNCTION: Marketing

SALARY RANGE: Competitive market salary + Bonus scheme + Excellent benefits

LOCATION: Singapore

WHAT YOU WILL BE ACCOUNTABLE FOR

• Key Account Management (40%)

• Support volume planning, pricing strategy, and trade deal execution across key accounts.

• Assist in listing negotiations and ensure smooth onboarding of new products.
• Monitor account performance and provide data-driven recommendations to optimize sales and profitability.
• Maintain strong relationships with key account stakeholders including store managers and area managers.

• Collaborate with internal teams to ensure alignment on account strategies and execution plans.

• Trade Marketing (30%)

• Consolidate trade programs across Key Accounts and General Trade channels.

• Analyze trade program performance and market data to generate actionable insights.
• Identify trends and opportunities to enhance brand visibility and drive consumer engagement.

• Work closely with sales teams and finance to develop and roll out impactful trade campaigns.

• Operations & Field Execution (30%)

• Understand and support the execution of trade programs at outlet level.

• Coordinate with field teams and distributors to ensure timely and quality roll-out of initiatives.
• Build rapport and engagement with store managers, area managers, and distributor teams.
• Conduct market visits to ensure program compliance and gather ground-level feedback.
• Support training and capability building for distributor and retail teams.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Minimum 2–3 years of experience in Key Account Management, Trade Marketing, or FMCG Sales Operations.
• Strong analytical skills with the ability to interpret data and translate it into strategic actions.
• Excellent interpersonal and communication skills to manage internal and external stakeholders.
• Self-driven, adaptable, and eager to take on challenges beyond the Singapore market.
• Willingness to travel and relocate as part of career progression.
• Passionate about growing within the company and taking on increasing responsibilities.

WE ARE BAT

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

• Global Top Employer with 53,000 BAT people across more than 180 markets
• Brands sold in over 200 markets, made in 44 factories in 42 countries
• Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
• Diversity leader in the Financial Times and International Women's Day Best Practice winner
• Seal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business.

System Analyst (Customer Management Department)
Join to apply for the
System Analyst (Customer Management Department)
role at
Housing & Development Board
What The Role Is
We are seeking a dynamic and strategic System Analyst to drive our digital transformation agenda. In this pivotal role, you will lead the development of our flagship Next‐Gen Case Management Platform (NGCMP) alongside other strategic digital initiatives that are reshaping our organisation's technological landscape. This strategic position offers the opportunity to shape our digital ecosystem through end‐to‐end product ownership, from strategic planning and stakeholder engagement to product innovation, implementation, and continuous improvement, ensuring our digital products deliver meaningful value to users and the organisation. You will lead cross‐functional teams, work closely with process owners, and drive business process re‐engineering (BPR) to deliver scalable, efficient, and user‐centric platforms.
What You Will Be Working On
Product Office Leadership
Lead the Product Office(s) in driving NGCMP and other digital product development and implementation across multiple tracks.
Prioritise initiatives across departments, aligning product goals with organisational objectives.
Guide departments in Business Process Re‐engineering (BPR) to optimise workflows.
Regularly update Management/Steering Committee on development progress and milestones.
Develop onboarding and change management strategies for cross‐track adoption.
Champion stakeholder engagement across departments to ensure successful platform rollout.
Establish governance frameworks ensuring development protocols, accountability, and compliance with IT policies.
Business Analysis & System Integration
Review and analyse business needs through comprehensive stakeholder consultation and requirements gathering.
Drive requirements elicitation through workshops, interviews, and document analysis, translating complex business needs into clear, actionable requirements and user stories.
Develop comprehensive solutions integrating with existing HDB business systems whilst taking a corporate, strategic perspective in addressing varied business needs and challenges.
Build thorough understanding of business operations and systems architecture through detailed process analysis and documentation.
Conduct landscape studies, feasibility analyses, and cost‐benefit evaluations.
Design and implement solutions that streamline overall processes whilst ensuring requirements traceability and stakeholder alignment.
Strategic Planning & Resource Management
Define and drive the long‐term product roadmap and strategic direction.
Lead resource planning and procurement for platform development.
Conduct landscape studies, feasibility analyses, and cost‐benefit evaluations.
Design and deliver comprehensive management reports providing insights into case performance, platform health, and operational effectiveness.
Establish partnerships with vendors, agencies, and industry stakeholders.
Stay ahead of industry trends to inform technology investments and innovation strategies.
Product Development & Technical Implementation
Drive end‐to‐end product lifecycle: ideation, prototyping, development, testing, and launch.
Collaborate with technical and operational teams for backend systems integration whilst ensuring features and design align with business needs and operational priorities.
Define performance metrics and oversee product validation processes.
Perform programming and configuration tasks for development/ analytical reports.
Design, implement, and continuously refine dashboards for real‐time performance monitoring.
Define and track key performance indicators (KPIs) and strategic metrics aligned with business goals.
Quality Assurance & Implementation
Coordinate user testing (UAT) and pilot programmes, developing comprehensive test plans, scenarios, and acceptance criteria based on business requirements.
Investigate and resolve user feedback and operational issues whilst validating that implemented solutions meet business needs and quality standards.
Manage product documentation, user guides, and change management resources.
Oversee transition of pilot projects to operational teams for scalable deployment.
Implement quality assurance practices to ensure timely and effective delivery.
Project Management & System Administration
Manage procurement of tools, services, and software.
Administer corporate IT systems and drive ICT initiatives.
Coordinate user testing (UAT) and pilot programmes.
Identify and mitigate project risks across scope, schedule, budget, and quality.
Facilitate cross‐team collaboration to ensure product compatibility with operational environment.
Ensure seamless project delivery in alignment with organisational standards.
Ensure compliance with IT and data management policies/guidelines.
Monitor and report progress across tracks, ensuring timely resolution of issues.
Continuous Improvement
Monitor post‐launch performance, gather user feedback, and implement enhancements.
Utilise dashboard analytics and management reports to identify improvement opportunities and inform iterative product development.
Work with Process Owners to continuously review workflows and processes for improvement opportunities whilst analysing user feedback for process enhancement.
Maintain close relationships with stakeholders to drive platform adoption and innovation.
Stay current with technological advancements and regulatory changes.
What We Are Looking For
You should possess a background in Computer Science, Information Systems, or equivalent.
Qualifications
5+ years of experience in product/project management, with at least 3 years managing digital platforms or enterprise systems.
Strong background in business process re‐engineering, stakeholder management, agile product development, strategic planning, business analysis, system integration, programming and system administration, IT policy compliance and data management.
Excellent communication, presentation, and analytical skills. You should be meticulous, organised, and a fast learner who has strong analytical, conceptualisation and problem‐solving skills and can work well in team environment as well as independently.
Experience in the public sector or case management systems is a strong advantage.
Successful candidates will be offered a 1+1 year contract in the first instance. Conversion to perm is dependent on good performance.
Find out more about a career with HDB at
All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.
Seniority level
Not Applicable
Employment type
Contract
Industries
Government Administration
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Senior Manager, CLS Operations and Customer Management
Join to apply for the
Senior Manager, CLS Operations and Customer Management
role at
Keppel Data Centres
The responsibility of this position is to closely manage and work with Keppel customers/partners and provide life cycle support of the submarine cable landing infrastructure and equipment which includes the following.
Operations and Maintenance of submarine cable infrastructure and equipment with the remote support from the partners, NOC (Network Operations Center) and coordination with the suppliers and partners as needed.
Work closely with the customers, partners and suppliers on project implementation activities like participation in site survey, installation, testing and commissioning of submarine cable and terminal equipment and follow up regularly to get all activities completed on time.
Ensure that the customers obtain their relevant statutory permits in their respective countries for initial installation with regular follow-up and providing necessary support to them as well as coordination with the supplier.
Ownership and management of the customer experience and relationship management;
Submarine cable fault repair activities in coordination with cable ship, NOC, customers and other cable landing stations.
Understanding/Implementation of terrestrial fiber-optic network build and its connectivity for backhaul and local loops.
This position serves as a subject matter expert and a point of contact for the customers regarding service delivery, service assurance and service management issues and for managing problems through to resolution.
Conduct periodic review meetings with customers/stakeholders and various vendors/providers to discuss about performance, issues and related action items.
Travel may be required within the region or other regions to assist at various sites.
Must Have Good Communications Skills.
Project and Operations activities can often require after-hours coordinated activity and/or unplanned after-hours accessibility involving customer-specific.
Ability to multi-task and work independently with minimal supervision in a non-structured environment. Superior interpersonal skills required to work with suppliers, partners, customers and internal departments for managing the life cycle activities of the submarine cable operation.
Education And Experience
Degree/Diploma in Engineering. (Electrical and Electronics)
At least 7 to 10 years + relevant experience in submarine cable operations or submarine cable projects
Job Requirements
Knowledge, Skills and Abilities
Experience on working with submarine cable equipment like PFE, monitoring equipment, OADM, SLTE, etc.
Knowledge of Fiber Cables handling and working experience on OTDR, COTDR, BER testers and fiber scope, etc.
Experience in handling customer service delivery, assurance or partnership management.
Well-developed analytical and problem-solving skills, with the ability to set priorities, recognize basic causes, and recommend problem solutions that meet the practical needs of the business
Good communication skills (both written and verbal)
Balanced interpersonal style; a team player able to work effectively with employees at all levels
Self-starter, able to take initiative and work with minimum direction in a fast-paced environment
Ability to work under severe time pressure
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Job Description:

• Process new orders and order changes within defined service level agreements using the SAP Order Management System. Manage and update customer master data, including business partner records and parametric setups in SAP.
• Understand order pricing logic to analyze and troubleshoot pricing issues. Collaborate with Account Managers, the Pricing Team, and Sales to resolve discrepancies effectively.
• Proactively resolve order holds to support on-time shipments according to customer delivery requirements and help achieve quarter-end revenue targets.
• Lead or contribute to projects focused on process standardization, continuous improvement, and automation using available tools such as AI and RPA. Collaborate with Order Management teams across North America, Asia, and Europe.
• Identify and investigate customer order data issues across systems before escalating to management or IT. Use reporting tools to ensure accurate execution of order management processes.

Requirement:

• Basic knowledge of SAP S/4HANA and Microsoft tools (Outlook, Teams, Excel)
• 1-2 years' experience (Not Mandatory) and clear and polite in written and spoken communication.

Additional Information:

• Up to $4300
• Located in Changi Business Park
• 18 Month Contract (Renewable)
• Tuesdays-Saturdays, 5am to 2pm, and during Singapore holidays when US is not on holiday (Taxi fares are reimbursable for commute to work.)

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.

We are looking for a proactive IT Customer development Manager to handle our company’s IT systems, software development, digital marketing, and electronic equipment. The role supports both office and site operations in the construction industry

Key Responsibilities

• Degree holder
• Manage and maintain company IT systems, servers, and networks.
• Ensure data backup, system security, and smooth performance.
• Develop and maintain in-house web systems
• Manage and update company website and social media pages.
• Run digital marketing campaigns (Facebook, LinkedIn).
• Install and troubleshoot electr electronic devices (routers, biometric systems, printers).
• Provide technical support to office and site teams.
• Manage IT assets, vendors, and software licenses.
• Lead and guide IT support staff.
• Identify and pursue new business opportunities, partnerships, and market expansion
• Ability to manage multiple priorities and deliver results under deadlines
• Build and maintain strong client, partner, and stakeholder relationships

Requirements

• Degree in IT, Computer Science, or Electronics.
• Minimum 8 years of IT or system management experience.
• Strong skills in networking, cybersecurity, and system maintenance.
• Experience in digital marketing (social media, Google Ads) is an added advantage.
• Able to install and troubleshoot IT and electronic equipment.
• Good communication, problem-solving, and leadership skills.
• Experience in the construction industry is an advantage.

To Apply: Send your updated resume to

In this role, the incumbent works closely with internal and external stakeholders to drive service improvement initiatives across all business units.

Responsibilities:

• Lead the end-to-end process of customer feedback management.
• Systematically tabulate and analyse the feedback data to identify trends, root causes of dissatisfaction, and opportunities for service enhancement.
• Develop and present actionable insights and strategies that are aligned with customer expectations.
• Responsible for compiling and presenting a monthly customer feedback report, consolidating key findings, recommendations, and follow-up actions to management and relevant stakeholders.
• Conduct regular service observation rounds at clinics to assess adherence to the organisation's service standards and protocols.
• Conduct service engagement rounds with clinic supervisors to provide on-the-ground feedback, support capability building, and co-develop solutions that uplift service delivery.
• Collaborate with cross-functional teams to initiate and implement customer service improvement initiatives based on data-driven insights.
• Track the progress and outcomes of these initiatives to ensure sustained improvements in customer experience.
• Oversee and manage the organisation's service recognition programme to ensure that instances of outstanding service are acknowledged and celebrated.
• Stay abreast of industry trends and emerging best practices to continuously enhance the customer experience and drive improvements in work processes and service delivery.
• Provide administrative and operational support to the department in areas such as project coordination, event planning, and logistical arrangements.
• Undertake additional responsibilities and ad-hoc tasks as assigned by the Supervisor, demonstrating flexibility and a positive, can-do attitude.

Requirements:

• Possess a recognized university degree in a relevant field of study (e.g. Business, Communications, Healthcare Management, or related disciplines).
• At least 3 years of relevant experience in customer experience, service quality, or similar roles is preferred and will be considered an advantage.
• Strong interpersonal and communication skills, with confidence in engaging stakeholders at all levels.
• Customer-focused mindset with the ability to empathize, problem-solve, and act with discretion and professionalism.
• Analytical and detail-oriented, with experience in feedback analysis, reporting, and presentation.
• Proficient in using digital tools for surveys, data management, and reporting.
• Demonstrated ability to work independently and exercise sound judgment with minimal supervision, while remaining a proactive and collaborative team player, even in fast-paced or challenging environments

Kindly note that only shortlisted candidates will be contacted.

We are a fast-growing exchange platform looking for an experienced Head of Customer Success Management (CSM) to build and lead our customer success function in Singapore. The successful candidate will play a key role in driving institutional client engagement, retention, and growth , while establishing scalable processes and a high-performing team.

This is a leadership role reporting directly to senior management, with the mandate to transform customer success into a strategic growth driver for the company.

• Leadership & Strategy
  
  Build and lead the Customer Success Management team in Singapore and across key markets.

Define and implement strategies to maximize client engagement, retention, and lifetime value.

Partner with Product, Operations, and Sales to deliver seamless client experiences.
- Client Engagement & Retention

Act as the senior point of contact for key institutional clients.

Establish proactive client success frameworks to ensure smooth onboarding, adoption, and retention.

Collect client feedback and translate insights into product and service improvements.
- Operational Excellence

Develop KPIs and success metrics to monitor and improve client satisfaction and retention.

Build scalable systems, playbooks, and reporting structures for the CSM team.

Drive continuous improvement in customer experience through data-driven decisions.
- Team Development

Recruit, mentor, and manage a high-performing CSM team.

Provide training and coaching to ensure team members deliver consistent client success.

Foster a culture of collaboration, accountability, and customer-first mindset.

• Bachelor's degree in Business, Finance, or related field.
• 8+ years of customer success, account management, or institutional client services experience , ideally in exchange, fintech, or SaaS industries.
• Proven track record of building and leading a customer success function.
• Strong knowledge of institutional client needs within financial services or trading platforms.
• Excellent communication and relationship management skills.
• Data-driven mindset with the ability to design and track performance metrics.
• Fluency in English required; Mandarin proficiency is a plus.
• Based in Singapore, with flexibility to manage regional teams and clients.

• Competitive salary package
• Performance-based bonus
• Equity options tied to long-term growth
• Opportunity to lead and scale a mission-critical function within a high-growth exchange
• International exposure and collaboration across global markets