6650 Support Specialists jobs in Singapore

Job Title: Help Desk Specialist

About the Role:

• We are seeking a highly skilled and experienced IT professional to join our team as a Help Desk Specialist. This is a fantastic opportunity for someone who is passionate about providing exceptional customer service and technical support.

Key Responsibilities:

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1. Providing first-level technical support to end-users via phone, email, and in-person
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2. Troubleshooting hardware and software issues, including Windows operating systems, computer hardware, and network connectivity
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3. Installing, configuring, and maintaining software applications and hardware devices
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4. Escalating complex technical issues to senior engineers or vendors when necessary
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5. Documenting and tracking issues using our ticketing system
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6. Collaborating with other teams to resolve issues and improve overall customer experience
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Requirements:

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• Bachelor's degree in Computer Science or related field, or equivalent experience
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• Minimum 2 years of experience in IT help desk or technical support role
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• Excellent communication and interpersonal skills
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• Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously
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• Familiarity with Windows operating systems, computer hardware, and network connectivity
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• Basic knowledge of scripting languages such as PowerShell or Python
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• English proficiency (verbal and written)
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What We Offer:

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• A competitive salary and benefits package
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• Opportunities for career growth and professional development
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• A dynamic and supportive work environment
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• Recognition and rewards for outstanding performance
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Contact Information:

Please submit your application, including your resume and cover letter, to us via email.

End-User Device Support

• Provide helpdesk and desktop support for computing devices, peripherals, and software.
• Respond to user requests, log incidents, and track cases to resolution.
• Perform hardware/software troubleshooting and coordinate with vendors for repairs.
• Install, configure, and update operating systems, antivirus, and security patches.
• Set up, relocate, or securely dispose of computing devices when required.

Audovisual (AV) Support

• Provide setup and operational support for hybrid meetings, events, and townhalls.
• Configure meeting room systems, AV equipment, and video conferencing tools.
• Conduct preventive maintenance checks and maintain AV equipment records.
• Troubleshoot AV issues and liaise with external vendors when necessary.
• Provide on-site or standby support during and outside office hours (including weekends/public holidays, with time-off in lieu).

IT Administration & Equipment Management

• Manage IT and AV equipment loan pools, including issuing, tracking, and reconfiguring devices.
• Maintain accurate IT inventory and asset management records.
• Create and update user guides, FAQs, and work instructions to improve IT support services.
• Assist with IT-related administrative tasks and documentation.

Qualifications & Experience

• Diploma/Degree in Information Technology, Computer Engineering, or related discipline.
• 2–3 years' experience in desktop support, helpdesk, or AV support roles.
• Strong knowledge of Windows OS, desktop imaging, patch management, and antivirus solutions.
• Hands-on experience with AV equipment and video conferencing systems.
• Experience in troubleshooting and coordinating vendor support.

Skills & Attributes

• Strong customer-service orientation with excellent communication skills.
• Good problem-solving ability, analytical thinking, and attention to detail.
• Ability to work independently and collaboratively in a team.
• Willingness to support after-hours and weekend operations when required.
• Familiarity with IT security practices and compliance policies.

Job Responsibilities

Application Support

• Install other 3-party applications upon request.
• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc.
• Making support request to issues related to Microsoft Office 365 platform.

• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.

• Escalation to L2 Support.

General Support

Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.

Printer Related Support: Install, Configure, Escalate to Vendor.

• Monthly Random Laptop Checks.

• User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.

• Corporate SIM Card assignment, maintain Mobile number listing.

Network Support

• Fault reporting: VPN, Internet Connection.

• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network

(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.

Meraki Device Admin, device whitelisting, blacklisting, etc.

• Sophos Central Admin, Device and user group assignment, etc.

Ruckus Admin, reset Ruckus APs, adjust settings,

etc.

• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.

Cybersecurity Support

Help Desk Support Officer

Send Staff Advisory.

• Create KnowBe4 User.

• Daily Firewall Security Checks.

• Daily Sign-In Checks.

3CX Support

• Assign extension, install and configure 3CX app, maintain extension listing etc.

b) Asset Management:

Asset Issuance, Loan Issuance, Track and maintain asset listings.

To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

c) Service Progress Reports:

• Daily Sign-In Logs Report.

• Daily Firewall Security Checks Report.

• Daily Helpdesk Ticket Report.

• Weekly Helpdesk Ticket Report.

• Monthly Helpdesk Ticket Report.

• Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.

Yearly User Licensing Report.

• Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.

• Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).

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• Date Posted

September 16, 2025
- Location

Islandwide
- Offered Salary:

$3100 - $3200 / month
- Experience

1
- Qualification

Diploma
- Position Level

Executive
- Number Of Vacancies

4

Job Responsibilities

Application Support

• Install other 3-party applications upon request.
• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc.
• Making support request to issues related to Microsoft Office 365 platform.

• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.

• Escalation to L2 Support.

General Support

Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.

Printer Related Support: Install, Configure, Escalate to Vendor.

• Monthly Random Laptop Checks.

• User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.

• Corporate SIM Card assignment, maintain Mobile number listing.

Network Support

• Fault reporting: VPN, Internet Connection.

• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network

(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.

Meraki Device Admin, device whitelisting, blacklisting, etc.

• Sophos Central Admin, Device and user group assignment, etc.

Ruckus Admin, reset Ruckus APs, adjust settings,

etc.

• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.

Cybersecurity Support

Help Desk Support Officer

Send Staff Advisory.

• Create KnowBe4 User.

• Daily Firewall Security Checks.

• Daily Sign-In Checks.

3CX Support

• Assign extension, install and configure 3CX app, maintain extension listing etc.

b) Asset Management:

Asset Issuance, Loan Issuance, Track and maintain asset listings.

To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

c) Service Progress Reports:

• Daily Sign-In Logs Report.

• Daily Firewall Security Checks Report.

• Daily Helpdesk Ticket Report.

• Weekly Helpdesk Ticket Report.

• Monthly Helpdesk Ticket Report.

• Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.

Yearly User Licensing Report.

• Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.

• Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).

Help Desk and IT Support (Technical Product Support)

This position is open to Singapore Citizens and PR only.

About Us:

Weilbach A/S is one of the leading software and development company specializing in Maritime solutions. Headquartered in Denmark with offices in UK, Egypt, Canada and Singapore, we are looking for a dynamic and highly motivated individual to be a part of our Operations team based in our Singapore office, providing exceptional customer service and IT support to our end-users and partners.

Roles and Responsibilities:

• Troubleshoot, resolve, and escalate reported incidents via our ticketing system.
• Accurately log customer issues, perform initial diagnostics where applicable, and escalate complex technical matters to the appropriate internal teams for resolutions.
• Foster a customer focused and high service standards within the Operations department.
• Competent in using computers and digital tools, including Microsoft word and excel spreadsheets to manage and maintain accurate documentation of IT processes, configurations, and troubleshooting steps.
• Ensure all requests comply with company policies and procedures.
• Provide administrative support to Operations and Sales team as needed.

Working Schedule:

Monday to Friday, 8am to 4pm and 1 Saturday, 9am to 10pm every 6 weeks

Requirements:

• Have at least an ITE diploma preferably in IT or equivalent.
• Detailed oriented, independent and self-motivated while being a team player.
• Strong organizational skills and able to adapt to changes.
• Ability to manage multiple tasks and fast paced situations.
• Competent in English verbally and in writing.

What we offer:

• Annual Leave and Medical Insurance
• Development Opportunities
• Friendly and casual working environment

Job Description & Requirements

Responsibilities

Day-to-day installation and maintenance of services, within compliance to the safety regulations

isual checks on network devices, power cable, UTP, fibre for any physical damages and checking for fibre losses

ghting mast maintenance – to facilitate the lowering of lighting mast together with other counterparts

O te power maintenance – checks on cables for loose ends and make sure equipment are powered after any power maintenance.

i ling Works including terminating of low voltage single phase electrical power (ceeforms) cables, fiber optic cable and structure cabling related which closely related to data centre operations across

pervise and escort contractors to facilitate replacement of hardware/ equipment i.e. network switches and servers.

volve in relocation/ redeployment/ movement of hardware/equipment i.e. network switches and servers from premise to premise

Basic network and PC troubleshooting

Job Type: Full-time

Pay: $2, $2,800.00 per month

About this Role

We are seeking a dedicated and customer-focused professional to provide exceptional service experience for our clients. You will be the primary point of contact, ensuring that client needs are met with professionalism and efficiency.

Key Responsibilities:

• Respond promptly and professionally to client inquiries via phone and email
• Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment
• Handle order changes, cancellations, returns, and exchanges efficiently
• Address and resolve client complaints with empathy and professionalism
• Provide basic technical support and troubleshoot product/service issues
• Upsell and promote relevant products and services to existing and potential clients
• Manage tenders and contracts (new and existing)
• Achieve performance targets set by Management
• Collaborate with internal teams to resolve service-related issues
• Support other sales-related and administrative tasks as assigned

Requirements:

• Minimum 1 year of experience in customer service or sales support
• Strong communication and interpersonal skills
• Proficient in Microsoft Office; experience with ERP systems for order processing is a plus
• Able to multitask and manage time effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Positive attitude and ability to handle challenging situations diplomatically

Benefits:

• Lunch provided
• 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
• Medical Benefits
• Leave benefits according to MOM guidelines

Working Environment:

This role involves working in a dynamic and fast-paced environment. You will be part of a team that values professionalism, efficiency, and client satisfaction.

As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through prompt and polite communication. Your primary goal is to provide accurate and helpful information regarding our products and services.

• Responsibilities:
• Respond promptly to customer enquiries and resolve issues in a timely and effective manner.
• Collaborate with the operations team to track and monitor order statuses and deliveries.
• Investigate and resolve customer complaints in a professional and courteous manner.
• Maintain clear and professional communication with customers to ensure a positive and seamless experience.
• Communicate proactively regarding any potential delays or issues with orders.

Requirements:

You will need excellent communication and interpersonal skills, as well as the ability to work effectively under pressure. You should also have strong problem-solving skills and be able to think critically.

Benefits:

Our company offers a competitive salary and benefits package, including comprehensive training and development opportunities.

Other Requirements:

Perform administrative tasks related to customer service, including data entry and documentation.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information.

We are seeking a highly skilled professional to fill the position of Application Support Engineer. As an L1+L2 App Support Engineer, you will play a crucial role in ensuring the smooth operation of applications and providing technical support to end users.

• Provide assistance to users, addressing inquiries, troubleshooting issues, and implementing solutions to restore systems to full functionality.
• Maintain accurate documentation of user interactions, reported problems, solutions applied, and any further actions needed by management or tier 3 support.
• Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
• Collaborate closely with L3 Technical staff and the project manager to set objectives and plan system upgrades and improvements.
• Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.

• Bilingual in English and Mandarin to handle Mandarin-speaking clients.
• Strong writing and communication skills.
• Expertise in troubleshooting and problem-solving with experience in identifying and resolving complex technical issues.
• Familiarity with ticketing systems (e.g., JIRA, ServiceNow) and version control tools (e.g., Git) is advantageous.
• Prior experience in supporting web applications is essential.
• Prior experience in FinTech projects would be beneficial.