1695 Support Specialists jobs in Singapore

Job Responsibilities

Application Support

• Install other 3-party applications upon request.
• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc.
• Making support request to issues related to Microsoft Office 365 platform.

• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.

• Escalation to L2 Support.

General Support

Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.

Printer Related Support: Install, Configure, Escalate to Vendor.

• Monthly Random Laptop Checks.

• User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.

• Corporate SIM Card assignment, maintain Mobile number listing.

Network Support

• Fault reporting: VPN, Internet Connection.

• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network

(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.

Meraki Device Admin, device whitelisting, blacklisting, etc.

• Sophos Central Admin, Device and user group assignment, etc.

Ruckus Admin, reset Ruckus APs, adjust settings,

etc.

• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.

Cybersecurity Support

Help Desk Support Officer

Send Staff Advisory.

• Create KnowBe4 User.

• Daily Firewall Security Checks.

• Daily Sign-In Checks.

3CX Support

• Assign extension, install and configure 3CX app, maintain extension listing etc.

b) Asset Management:

Asset Issuance, Loan Issuance, Track and maintain asset listings.

To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

c) Service Progress Reports:

• Daily Sign-In Logs Report.

• Daily Firewall Security Checks Report.

• Daily Helpdesk Ticket Report.

• Weekly Helpdesk Ticket Report.

• Monthly Helpdesk Ticket Report.

• Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.

Yearly User Licensing Report.

• Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.

• Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).

NA

• Date Posted

September 16, 2025
- Location

Islandwide
- Offered Salary:

$3100 - $3200 / month
- Experience

1
- Qualification

Diploma
- Position Level

Executive
- Number Of Vacancies

4

Job Summary

Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.

We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.

Job Responsibilities

• User Support & Incident Handling

• Provide first-level IT support via phone, email, and chat.

• Log, categorize, and prioritize incidents and service requests using ServiceNow.
• Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
• Monitor ticket queues and ensure timely resolution in line with SLAs.

• Maintain clear communication with users throughout the support lifecycle.

• Knowledge & Documentation

• Update and maintain internal knowledge base articles.

• Document troubleshooting steps and resolutions for future reference.

• Contribute to continuous improvement of support documentation and workflows.

• IT Provisioning & Access Management

• Install and configure software and basic hardware.

• Set up network access, printers, and shared resources.
• Manage user permissions and license allocations.

• Ensure compliance with internal security and access policies.

• Collaboration & Process Improvement

• Work closely with other IT teams to resolve complex issues.

• Participate in service improvement initiatives and feedback loops.
  Support audits and reporting related to ITIL processes and SLA metrics.

Job Requirements

• Diploma in any relevant field.
• Minimum 1 year of experience as IT Help Desk/IT Support or with working IT knowledge supporting global teams are welcome to apply.
• ITIL Foundation certification is advantageous.
• Can maintain and update knowledge-based articles.
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management and etc).
• Collaborate with other IT teams to ensure seamless service delivery.
• Proficient in PC operating skills on MS Windows (Outlook, Word, Excel, internal application software and etc) and iPad on iOS.
• Can perform business tasks in English (reading, writing, speaking).
• Can communicate effectively with Chinese-speaking stakeholders in Mandarin is a plus.

Working Conditions

• Location : TUAS SOUTH

• Work Hours : Monday to Friday, 8AM to 5PM

• Environment : Collaborative and inclusive workplace with opportunities for professional development

• Salary : Competitive monthly salary based on experience and qualifications

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

Job Description:

User Support & Incident Handling:

• Provide first-level IT support via phone, email, and chat.
• Log, categorize, and prioritize incidents and service requests using ServiceNow.
• Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
• Monitor ticket queues and ensure timely resolution in line with SLAs.
• Maintain clear communication with users throughout the support lifecycle.

Knowledge & Documentation:

• Update and maintain internal knowledge base articles.
• Document troubleshooting steps and resolutions for future reference.
• Contribute to continuous improvement of support documentation and workflows.

IT Provisioning & Access Management:

• Install and configure software and basic hardware.
• Set up network access, printers, and shared resources.
• Manage user permissions and license allocations.
• Ensure compliance with internal security and access policies.

Collaboration & Process Improvement:

• Work closely with other IT teams to resolve complex issues.
• Participate in service improvement initiatives and feedback loops.
• Support audits and reporting related to ITIL processes and SLA metrics.

Requirements:

• Bachelor's degree in any relevant field.
• Minimum 1 year of experience in IT Help Desk or IT Support.
• Maintain and update knowledge base articles.
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management).
• Collaborate with other IT teams to ensure seamless service delivery
• Proficient in PC operating skills on windows (outlook, word, excel, internal application software and etc) and iPad on iOS.

Preferred Skills and Experience:

• ITIL Foundation certification.
• Experience working on multinational projects or in global teams.

Job Description & Requirements

Responsibilities

Day-to-day installation and maintenance of services, within compliance to the safety regulations

isual checks on network devices, power cable, UTP, fibre for any physical damages and checking for fibre losses

ghting mast maintenance – to facilitate the lowering of lighting mast together with other counterparts

O te power maintenance – checks on cables for loose ends and make sure equipment are powered after any power maintenance.

i ling Works including terminating of low voltage single phase electrical power (ceeforms) cables, fiber optic cable and structure cabling related which closely related to data centre operations across

pervise and escort contractors to facilitate replacement of hardware/ equipment i.e. network switches and servers.

volve in relocation/ redeployment/ movement of hardware/equipment i.e. network switches and servers from premise to premise

Basic network and PC troubleshooting

Job Type: Full-time

Pay: $2, $2,800.00 per month

Job Summary:

We are seeking a skilled and customer-focused IT Help Desk Technician to provide technical support and assistance to end-users for hardware, software, and network-related issues. The ideal candidate will be the first point of contact for IT support, helping to resolve issues promptly and professionally, ensuring smooth IT operations within the organization.

Key Responsibilities:

• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Escalate complex problems to higher-level IT staff or relevant departments.
• Log all support requests, resolutions, and follow-ups in the ticketing system.
• Provide support for Microsoft Office applications, Windows OS, and basic networking.
• Assist with user account creation, password resets, and access rights in Active Directory.
• Maintain IT documentation and user guides.
• Support remote users with VPN, remote desktop, and collaboration tools (e.g., Zoom, Teams).
• Participate in IT projects and system upgrades as needed.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Strong knowledge of Windows OS, Microsoft Office, and basic networking.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, Freshdesk).
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Customer-focused mindset with a proactive approach.
• SecOps training will be provided.

Preferred Qualifications:

• Certifications such as CompTIA A+, ITIL, or Microsoft certifications.
• Experience supporting remote users and cloud-based applications.

Job Types: Full-time, Permanent

Pay: $1, $1,500.00 per month

Benefits:

• Health insurance

The Operations and Campus Services Department at INSEAD ensures the smooth operation and management of the school's global campuses. It provides a range of essential services, including facilities management, catering, housing, and security, ensuring a comfortable and safe environment for students, staff, and visitors.

INSEAD is seeking a Service Help Desk Executive to join our Operations and Campus Services Department. This is a full-time, permanent position based at our Asia Campus in Singapore. This position requires full on-site work arrangement and the working hours are Mondays to Fridays: rostered hours 7am-4pm and 10am-7pm.

About the job

Reporting to the Senior Manager of Operations, you will serve as the first point of contact for all visitors and telephone inquiries. In this front-facing role, you will interact with staff, faculty, MBA students, programme participants, and guests, ensuring a welcoming and professional experience. You will play a key role in delivering high-quality service and contributing to overall stakeholder satisfaction.

Your role within the team

• Manage main reception area and reception duties to ensure quality service is rendered to all stakeholders
• Manage requests by campus users and outsource teams through ServiceNow, prepare month-end reports and when required to liaise with Campus Services colleagues from other campuses to align processes
• Handle day-to-day Operations.Sg email enquiries and ensure proper response or escalation when necessary for any operational issues
• Create cardholders and troubleshooting of ID Badges issues by campus users in the card access management system (APACS) and liaise with other campuses for lanyards and badge updates
• Prepare departmental communications and ensure proper dissemination of content on One INSEAD, newsletter and email to reach INSEAD community and liaise with Communications department for submission
• Handle pre-planning of events and activities on campus with persons concerned and coordinates policies, procedures to ensure they run smoothly and in line with the internal code of practices
• Manage registration of visitors through the Visitor Management System (VMS) and coordinate issuance of car decal, vehicle transponder and liaising with Security on whitelist update in the Vehicle License Plate Recognition System (VLPR)
• Handle the room booking of Campus Services spaces by TimeEdit
• Create, archive and disseminate signages, notices, posters and liaising with Communications department for approval
• Handle asset tag printing and liaising with Residences, Restaurant, Fitness and Project manager on newly purchased and disposal furniture or equipment Campus Services Assets and prepare annual inventory stock take
• Work with Senior Manager, Operations in updating Campus Services handbook, guidelines, forms and provide training when required

The ideal candidate profile

• Education Qualification: Diploma holder and above.
• Minimum 2 years working experience in the service industry with experience in daily operations, administration and planning.
• Experience working in a coordination function for a school or similar function would be a plus.
• Microsoft Office, Word, Excel and general computer knowledge required.
• Excellent spoken and written English.
• Knowledge of building facilities & services or excel data analysis function such as PivotTable, Power Pivot/BI will be an added advantage.
• Good team player, attention to details, problem solver and open to suggestions & ideas.
• Takes initiative, solves problems on the spot, and strives to understand every client's unique needs, this role will empower you to deliver excellent service every day.
• Flexible, time management, ability to prioritise, sense of urgency, attention to details, firm, able to take on-the-spot decisions, independent.

Kindly submit your application along with a CV in English.

At INSEAD, we are proud of our strong international presence and deep connections to the global business community. Guided by our core values : diversity, independence, rigour, and entrepreneurial spirit , we foster a collaborative environment where empathy and integrity are at the heart of every interaction. With a commitment to professionalism and a client-focused approach, we encourage our team to embrace a growth mindset , driving innovation and delivering exceptional results. If you're passionate about working with a dynamic, globally-minded team that values closeness to its clients and thrives on new challenges, we'd love to hear from you Join our vibrant community and help shape the future of business education

Diversity is one of INSEAD's founding values and as such we commit to cultivating a community that pursues equity, exemplifies inclusion and cherishes diversity in all its dimensions. Our jobs are open to all talents, so apply and join us

• Perform L1 Helpdesk Support work consisting of the following scope of work Monitor/reply email/phone, log tickets and manage L1 helpdesk.
• Perform L1 investigation for problem report and provide resolution. Route to L2 or other parties for issues that cannot be resolved by L1.
• Coordinate with L2 and other teams for resolution.
• Prepare and generate reports required for helpdesk reporting (e.g. user login, number of tickets log, CVEs, alerts, SR etc.).
• Monitor system (batch jobs, server utilization, system alerts etc.). Support system patches by doing sanity testing after patches.
• Proficient with Excel applications.
• Able to strect working hours (if required)
• Occassionaly ready to work over weekends (if required)

NextLabs is a security software company focused on developing mission critical next generation policy enforcement infrastructure and system software. NextLabs provides large enterprises with active, policy-driven control of their information network wherever and whenever it is used by employees, contractors and partners. Our policy management platform and universal enforcement solutions enable centrally managed information security control policies across all applications, data and digital business processes.

The NextLabs is looking to expand our Technical Support organization. Your will be one of the designated point of contact for customers. Technical Support team will provide product knowledge and expertise about NextLabs’ Policy Platform and product family, will craft and implement support solutions that resolve customer issues and build customer goodwill for the long term. In this role, you will work closely with customers, Engineering, Sales and Professional Services organization to achieve excellent customer satisfaction with NextLabs’ F2000 customer base. Your team will create and manage NextLabs Knowledge Base, track support issues reported by customers and ensure that issues are followed through to resolution.

Responsibilities include but are not limited to:

• Work efficiently with Technical Support, QA, Engineering, and Customer IT personnel to identify and solve customer issues.
• Create technical notes and develop case resolution report to contribute to the Technical Support Knowledge Base.
• Track support issues reported by customers and ensure that issues are followed through to resolution.
• Ability to create and manage cross-functional project teams to address complex technical issues.
• Help develop specification of requirements and development of support tools to automate common support processes or customer diagnostics.
• Build and maintain strong customer relationships and contribute toward a strong customer-oriented corporate image.
• Maintain deep understanding of NextLabs product and integrated third-party products.
• Train customer IT helpdesk personnel on NextLabs products, best practices and technical procedures for operating enterprise class policy management system.
• Participation in on call rotation carrying the after hours emergency support phone/pager.
• Creation of knowledge articles for relevant cases and general issues for the NextLabs technical support knowledge base.
• Tracking/performing technical activities and processes within technical support to ensure customers are handled within defined NextLabs quality standards.
• Making decisions on case escalations based on customer business situations by working with management and executive teams.
• Representing technical support to other departments as a customer advocate.

Requirements:

• Strong analytical skills to analyze complex technical problems and develop strategies for solution development.
• Business processes analysis skills to analyze customer process issues and develop strategies for solution development.
• System administration skills on Windows system and network environments.
• System administration skills on one or more relational database platforms such as MS SQL Server, Oracle or DB2.
• Experience with use and configuration of AD/LDAP directory services and VM Ware virtualization infrastructure will be a plus.
• Experience with programming or scripting.
• Knowledge of diagnostic tools and analysis.
• Strong organizational skills and interpersonal skills.
• Clear, effective and timely oral and written communications for IT and Management audiences.
• Self motivated and presents a positive attitude in dealing with customers and co-workers.

Education:

• BS in CS, MIS, EE, or any Engineering degree

Interested candidates may email resume

Job Description:

The Customer Support & Services Manager (CSSM) is responsible for reinforcing and expanding the existing Support & Services activities within the assigned geographical area in Asia for the Defense Global Business Unit – Customer Support & Services Department. This role involves identifying and prospecting new opportunities to develop these activities, establishing and reporting on customer needs, and coordinating all related commercial actions.

Additionally, the CSSM will develop and maintain local relationships with various Safran Electronics & Defense entities, partners, and customers.

In collaboration with the Customer Support & Services Manager pole of the Defense GBU, the CSSM will work on structuring activities to achieve the global objectives of the Customer Support & Services Department.

Key Performance Indicators (KPIs) for this role include:

• Customer Satisfaction : Measure customer satisfaction for support and services activities
• Customer Loyalty : Track customer retention rates and loyalty metrics
• Business Opportunities Identified : Count the number of new business support & service opportunities identified and communicated to the Global Business Development (GBD) team
• Footprint Expansion : Measure the presence of Safran Electronics & Defense's support and service activities within the region
• Communication Effectiveness : Evaluate the effectiveness of communication with the GBD team regarding new opportunities and customer needs

Job summary

• Reinforce development of existing Support & Services activities within the assigned geographical Asia Area for the Defense Global Business Unit – Customer Support & Services Department.
• Prospect and identify any opportunities to develop Support & Services activities within the assigned geographical area.
• Establish and report SED Customers' needs in order to initiate the actions under CSSM pole responsibilities: support SED sales team in France.
• Develop local relationships between the various legal Safran Electronics & Defense entities (subsidiaries, offices), its partners and its customers.
  In collaboration with « Customer Support & Services Manager » pole of Defense GBU – Customer Support & Services Department, develop the structuring activities in order to reach the global objectives of CSSD.

Job specificities

• Local contract
• Attached to GBU Def – CSSD (functional)
• Based in Singapore with numerous business travels within assigned geographical area and in France.
  Local legal working terms apply.

Requirements

• Proven experience in support activities & ideally in defense.
• Proven experience in business development within the geographical area.
  More than 5 years of professional experience in Commercial and Customer support activities

Qualification

• Bachelor's degree or equivalent experience
• More than 5 years of complex sales & Business development experience or more, preferably in the Support activities and ideally in Defense industry
• Demonstrated excellent customer relationship management skills, strong written and oral communication skills and strong listening skills
• Experience with project management, contractual terms and conditions and financial acumen
• Proficient in utilizing analytical software and sales tools (Excel, PowerPoint, etc.)
• Achievement and results oriented
  Able to function and work independently and confidently

Travel:

• Able to travel up to 50% of the time