104 Customer Training jobs in Singapore

As a technical training specialist, this position will conduct formal technical training sessions with the knowledge of company products & teaching/training skills.

Overview:

The technical training specialist conducts formal training sessions to "in-house" and customer personnel at home office & customer locations.

• Interacts with customer and functional organizations to develop specifications for content of courses.
• Prepares lesson plans from engineering documentation, field service requirements or software documentation.
• Review & ensure training materials are updated regularly by the Asian trainers.
• Provide necessary technical guidance to Asian trainers on product training.

Responsibilities:

• Conducts K&S equipment training for both internal & external customers on or off site as required using classroom or e-learning methodology.
• Research develops & writes technical training courses using classroom or e-learning methodology on new & current K&S equipment & update course related materials.
• Maintain complete records for each presented for general course validation & updating for measuring specific student progress & database records.
• Oversees all instructional equipment, supplies & materials are available, adequate and in working condition.
• Undertakes & develops customized training assignments to meet special needs of customers as required.
• Improves training services & quality targeted at total customer satisfaction through the review of trainees' feedback.
• Reviews/Ensures training materials are updated in a regular basis by the Asian trainers.
• Provides necessary technical guidance to Asian trainers on product training.
• Performs other duties as assigned or necessitated by business conditions or changes.

Qualifications:

• Bachelor's Degree/Diploma in Engineering or related discipline.
• Typically 3 or more years of working experience in semiconductor industry.
• Knowledge in wire/die bonding technologies with training experience is an advantage.
• Strong verbal and written communication skills.
• Advanced knowledge of Microsoft Office, with proficiency in Words, Excel & Power point macros being advantageous.
• Able to work & solve problem independently without much supervision & guidance.
• Able to show confidence during work, problem solving & communication with others.
• Keen to learn & show enthusiasm in taking new challenges & responsibilities when being assigned.
• Must be customer-oriented and able to fulfill any customers' training requests/needs that will directly or indirectly affect their decision of continuous business relationship with the company.
• Maintain good relationships to all staffs in the organization & customers. Able to seek other organization support/help with ease when needed.

Company Overview

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Please refer to the website for more details:

Equal Opportunity

Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

• Deliver instructor-led and virtual classroom training sessions.
• Collaborate closely with vendors to guarantee that training content is current and accurate.
• Provide technically relevant instruction and assessment to participants.
• Maintain comprehensive course syllabi and update them as needed.
• Design, create, and maintain instructional course materials.
• Utilize advanced training technologies such as video conferencing and Learning Management Systems (LMS).
• Analyze training needs and recommend suitable learning solutions.
• Evaluate the effectiveness of training and implement improvements based on participant feedback and performance metrics.

As an Audit Manager, you will be responsible for authoring technical publications, reviewing and updating templates for working papers and training materials. You will also coordinate and deliver training sessions, and evaluate and enhance training programs to ensure their effectiveness.

• This role requires a Bachelor's degree in Accountancy or a related professional qualification.
• A minimum of 5–6 years of audit experience, preferably with a public accounting firm, is necessary.
• You must have a strong passion for specialising in technical matters and training.

The ideal candidate should possess excellent leadership skills, the ability to communicate complex ideas effectively, and a commitment to delivering high-quality results.

• Author technical publications
• Review and update working paper templates
• Deliver training sessions
• Evaluate and enhance training programs

What We Offer:

• A challenging and rewarding career opportunity
• Professional development and growth
• A collaborative and dynamic work environment

We are seeking an experienced IT Trainer to deliver technical training to internal teams, partners, and end-users.

This role includes instructional delivery and training content development, with an emphasis on technical accuracy and improvement. The ideal candidate must have a background in IT systems and applications and preferably hold the Advanced Certificate in Learning and Performance (ACLP).

• Deliver instructor-led and virtual classroom training to partners and end-user customers on a regular schedule.
• Work closely with key vendors to ensure training content is accurate, up-to-date, and aligned with business needs.
• Provide technically relevant instruction, assessment, and feedback in both lecture and hands-on lab environments.
• Prepare and maintain comprehensive course syllabus, ensuring all learning objectives are clearly defined.
• Design, update, and maintain all instructional course materials, including manuals, presentations, and training content.
• Utilize training technologies such as video conferencing, distance learning platforms, and Learning Management Systems (LMS).
• Conduct training needs analysis to identify skill gaps and recommend appropriate learning solutions.
• Stay current with industry trends, emerging technologies, and IT practices.
• Evaluate training effectiveness and implement improvements based on feedback and performance metrics.

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Trainer, Technical Instructor, or similar role.
• Knowledge of enterprise software, productivity tools, and IT systems.
• Familiarity with adult learning principles and instructional design methodologies.
• Certifications such as MCT, ACLP and others related to vendor certifications are a plus.
• Experience with e-learning tools and Learning Management Systems (LMS) is an advantage.

• Interacts with customer and functional organizations to develop specifications for content of courses.
• Prepares lesson plans from engineering documentation, field service requirements or software documentation.
• Review & ensure training materials are updated regularly by the Asian trainers.
• Provide necessary technical guidance to Asian trainers on product training.

• Conducts K&S equipment training for both internal & external customers on or off site as required using classroom or e-learning methodology.
• Research develops & writes technical training courses using classroom or e-learning methodology on new & current K&S equipment & update course related materials.
• Maintain complete records for each presented for general course validation & updating for measuring specific student progress & database records.
• Oversees all instructional equipment, supplies & materials are available, adequate and in working condition.
• Undertakes & develops customized training assignments to meet special needs of customers as required.
• Improves training services & quality targeted at total customer satisfaction through the review of trainees' feedback.
• Reviews/Ensures training materials are updated in a regular basis by the Asian trainers.
• Provides necessary technical guidance to Asian trainers on product training.
• Performs other duties as assigned or necessitated by business conditions or changes.

• Bachelor's Degree/Diploma in Engineering or related discipline.
• Typically 3 or more years of working experience in semiconductor industry.
• Knowledge in wire/die bonding technologies with training experience is an advantage.
• Strong verbal and written communication skills.
• Advanced knowledge of Microsoft Office, with proficiency in Words, Excel & Power point macros being advantageous.
• Able to work & solve problem independently without much supervision & guidance.
• Able to show confidence during work, problem solving & communication with others.
• Keen to learn & show enthusiasm in taking new challenges & responsibilities when being assigned.
• Must be customer-oriented and able to fulfill any customers' training requests/needs that will directly or indirectly affect their decision of continuous business relationship with the company.
• Maintain good relationships to all staffs in the organization & customers. Able to seek other organization support/help with ease when needed.

Job Title: Technical Training Specialist

As a seasoned IT Trainer , you will be responsible for delivering technical training to internal teams, partners, and end-users. Your background in IT systems and applications is essential for this role.

• Deliver instructor-led and virtual classroom training to partners and end-user customers on a regular schedule.
• Work closely with key vendors to ensure training content is accurate, up-to-date, and aligned with business needs.
• Provide technically relevant instruction, assessment, and feedback in both lecture and hands-on lab environments.
• Prepare and maintain comprehensive course syllabus, ensuring all learning objectives are clearly defined.
• Design, update, and maintain all instructional course materials, including manuals, presentations, and training content.
• Utilize training technologies such as video conferencing, distance learning platforms, and Learning Management Systems (LMS).
• Conduct training needs analysis to identify skill gaps and recommend appropriate learning solutions.
• Stay current with industry trends, emerging technologies, and IT practices.
• Evaluate training effectiveness and implement improvements based on feedback and performance metrics.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Trainer, Technical Instructor, or similar role.
• Knowledge of enterprise software, productivity tools, and IT systems.
• Familiarity with adult learning principles and instructional design methodologies.
• Certifications such as MCT, ACLP, and others related to vendor certifications are a plus.
• Experience with e-learning tools and Learning Management Systems (LMS) is an advantage.

About the Role:

This is an exciting opportunity to join our organization and contribute your expertise to deliver high-quality training to our stakeholders. If you have a passion for teaching and learning, we encourage you to apply.

Find Your Connection to Endless Possibilities

Are you a Technical Trainer looking for the next step in your career? If the opportunity to work in a global industry leader with a diverse culture excites you, this may be the role for you.

With Audinate, you'll find your connection to the world of sound and vision.

We lead the world in AV networking media to pioneer the way people see and hear. Our products seamlessly manage hundreds of audio and video channels with one network, making us the industry standard. You'll find us in the largest companies and institutions like the Sydney Opera House, NFL Media Headquarters, Microsoft, and even a 900-year old cathedral featured in Harry Potter.

Our core values are the foundation of everything we do: Excellence, Courage, Integrity, Innovation, and Teamwork.

If this resonates with you, this is the place for you.

What you'll experience with us

No matter your role, you'll feel part of our team and contribute to pioneering the future of AV so that everyone can be seen and heard.

In addition to a competitive salary, annual bonus and equity incentive plan, you'll be part of our diverse, values-based culture. You'll also enjoy a range of benefits such as home office support, and volunteering leave.

What you'll be working on

You'll enable partners and customers across the region through training, education, and event participation. This is an individual contributor role that reports to the Director of Global Training and will play a critical role in accelerating adoption of Dante across Southeast Asia.

Unlike other regional training roles, this position will extend beyond delivering Dante Certification courses. It will support customer and partner enablement, collaborate with sales and marketing, and represent Audinate at regional tradeshows and events.

Please note: up to 50% regional travel required.

• • Plan and deliver training sessions for partners, customers, and end users, both in-person and online.
• Conduct "train-the-trainer" sessions, empowering partners to deliver Dante training independently.
• Support channel partners by ensuring they are educated on the Dante platform.
• Participate in regional tradeshows, conferences, and industry events to deliver training, support demonstrations, and provide general onsite assistance, including booth setup as needed.
• Collaborate with the sales and marketing teams to plan, promote, and follow up on training events and initiatives.
• Provide feedback on existing training materials and contribute to the development of new content tailored for Southeast Asia.
• Act as a trusted technical representative of Audinate within the region, supporting business growth initiatives through training and education.

• • Proven expertise with Dante and networking concepts (Dante Certification Level 1, 2, and 3 required).
• Minimum 5 years professional experience in AV, IT, or related technical training roles.
• Strong presentation and communication skills; must be comfortable presenting to groups in person and online.
• Demonstrated ability to work independently and manage multiple priorities across a large geographic territory.
• Familiarity with creating and delivering online training content.
• Understanding of emerging technologies including virtualization and cloud-based workflows is desirable.
• Fluency in English; additional languages are highly desirable
• AV or IT certifications (CTS, CCNA, CompTIA, AWS, etc.) are a plus.

If you're an experienced technical trainer or customer-focused educator with strong experience in networking and Dante, looking for an opportunity to make a difference we may be on the same wavelength.

Apply now and submit your resume and cover letter.

The Training Support Team requires an experienced Training Coordinator to oversee the delivery of technical training courses. This role involves managing course registrations, scheduling, and supporting instructors to ensure seamless operations and a positive learning experience for trainees.

• Respond promptly to enquiries from trainees and clients, providing accurate information and guidance.
• Manage online course registrations and training schedules, ensuring timely communication with stakeholders.
• Generate reports to track training performance and identify areas for improvement.
• Assist with course delivery, update training materials, and handle urgent or ad-hoc training requests.
• Support marketing initiatives, events, seminars, and career roadshows, promoting our training services to potential clients.
• Collaborate with corporate partners to develop customized training solutions that meet their needs.
• Source, negotiate, and monitor external vendors and training partners, ensuring high-quality services are delivered.
• Ensure all training services meet technical requirements and quality standards, adhering to industry best practices.

• Nitec or Diploma with 2 years of relevant experience in training, education, or administration.
• Knowledge of training frameworks and government-accredited training schemes, including certification and compliance.
• Excellent communication, interpersonal, and time management skills, with the ability to work independently and as part of a team under tight deadlines.
• Proficient in Microsoft Office and IT applications, with experience in report generation and data analysis.

Innovation starts from the heart. Edwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. With millions of patients served in over 100 countries, each team makes a meaningful contribution by improving patient outcomes and discovering lasting solutions for unmet patient needs. Our supervisor position is a unique career opportunity that could be your next step towards an exciting future.

This position will supervise a team of employees in conducting technical training activities.

How you'll make an impact:

• Supervise trainers, employees and training activities: management of training materials and inventory, assist with delivery and collection of productivity, quality, and training metrics of staff and trainees, provide regular progress reports and training metrics to management and cross-functional stakeholders, oversee and coach daily execution of trainer methods and tools
• Develop, plan, and schedule screening, work trials, and training activities (e.g., training room set-up) in response to Master Product Schedule (MPS) and New Product Introduction (NPI) business needs
• Provide feedback and conduct performance reviews of Trainers and Trainees, including resolving performance issues
• Participate in improvement projects, partner with engineering team on investigations and corrective actions, perform non-conformance investigations for review with engineering team, assure documentation content is valid
• Prepare training records to ensure audit compliance
• Lead the team, provide coaching and feedback, with full responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee relations
• May represent the organization to outside contacts, e.g., vendors, suppliers, contractors, staffing agencies
• Other incidental duties

What you'll need (Required):

• Bachelor's Degree in related field or
• Technical Diploma in related field with 3 years' experience supervisory experience required

What else we look for (Preferred):

• Experience working in a medical device industry
• Substantial technical knowledge and experience in related manufacturing, quality and/or product development engineering, with full responsibility for all personnel including hire/fire authority and managing all aspects of employee relations in manufacturing, quality and/or product development engineering
• Strong computer skills in Microsoft Office Suite with working knowledge of Enterprise Resource Planning (ERP) system, preferably JDE
• Capability to analyze and identify potential line/operation layouts adjustments to improve efficiency
• Proficient in Lean Manufacturing concepts and Six Sigma methodologies
• Fundamental knowledge of processes and equipment used in assigned work
• Capacity to supervise and lead employees in a manufacturing environment
• Outstanding communication and interpersonal relationship skills; with strong collaborative abilities to partner with cross functional stakeholders to achieve objectives
• Capability to succeed and flourish in a fast-paced, dynamic, and ever-changing work environment
• Ability to engage in cross-functional multicultural teams (e.g., Engineering, Management, Regulatory, Quality, HR, Planning) to foster cohesive production operations
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

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