3,401 Call Center jobs in Singapore

Customer Service Specialist

1. Maintaining a positive, empathetic, and professional attitude toward customers.

2. Responding promptly to customer inquiries on general and transactional enquiries

3. Communicating with customers through various channels.

4. Acknowledging and resolving customer requests.

5. Customer outreach to encourage the use of digital services.

6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without

compromising risk standards.

7. Collaborate with stakeholders to resolve all customer queries and requests.

8. Able to multi-task while speaking to customers and toggle between system application screens in a fast-

paced environment.

9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery

10. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

11. Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

About the Company

U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002. Our clients include Fortune 100, MNCs, Leading Regional Organisations, Government organizations, and Startups. We work with clients across Banking, Insurance, Bio-Science, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.

We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients' businesses. We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources.

If you are interested in this role, send us your CV to

Job Type: Contract

Contract length: 12 months

Pay: $3, $4,000.00 per month

Key Responsibilities

• Driver Management: Oversee and manage a group of drivers via a call center set up providing timely responses to their inquiries via chat, call.
• General Support, Sales / Offerings Sharings, Upcoming Events/ Activities
• Cross-Team Collaboration: Work closely with internal teams and other verticals to ensure smooth operations and timely resolution of driver-related issues.
• Driver Engagement: Support engagement events and program launches aimed at enhancing driver-partner relationships and experiences.
• Face-to-Face Support: Provide personalized, in-person assistance to drivers, addressing their concerns and ensuring their satisfaction.

The Talent

• Customer service experience, ideally with experience with live chat, email support, and/or phone systems
• Proficiency with spreadsheets and documentation tools (Excel, Google Sheets, Docs)
• Flexible and adaptable to dynamic operational needs.

Next Step

• Drop your resume and contact us to follow-up, or send your resume to
• Email Topic: Customer Service (Tech)
• Only shortlisted candidates will be contacted

Isaac Tan Yang En

EA Licence No: 91C2918

Personnel Registration No: R

Responsibilities:

• Answer inbound calls and provide information pertaining to queries, complaints & feedback
• Manage & resolve customer's complaints & feedback
• First contact resolution of all cases handled
• Project a positive and helpful attitude to external and internal customers
• Ensure Standard Operating Procedure (SOP) is properly carried out

Requirements:

• Minimum O Level
• Proficient in relevant computer applications
• Knowledge of Customer Service principles and practices
• Relevant experience in Call Center for at least 12 months is REQUIRED
• Good data entry and typing skills
• Good credit in O Level MANDARIN or equivalent standard, due to the nature of the work having to deal with Mandarin only speaking customers is a MUST.
• Singaporeans Only

Additional Information:

• 5.5 working days (Mon-Fri: 9am to 6pm; Sat: 9am to 1pm); 44 hours per week
• Contact Centre environment
• Working Location - WFH after completion of 1 to 1.5 months of training
• Training of 1 to 1.5 months will be conducted at the office in Tampines St 92

Join our team in one of the largest banks in Asia as a call center agent Gain valuable experience and new opportunities to expand your skillsets, plus an attractive allowance

• Contract: 12 months subject to renewal
• 3-month training provided in East location
• Working location: East or West (Choose preferred)
• 5 working days per week (4 weekdays & 1 weekend)
• Only PM Shift available
• Basic pay ranges from
• Additional allowance for shift work: $1000

Job responsibilities

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner
• Ability to understand customers' needs and provide appropriate solutions and attention
• Consistently deliver quality service to our customers to achieve total customer satisfaction
• Solicit customers feedback and identify problem trends for improvement actions

Job requirements:

• Be customer service oriented
• Previous customer service experience for 5+ years preferred

Kindly note that only shortlisted candidates will be contacted.

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PERSOL Singapore Pte Ltd

RCB No E

EA License No. 01C4394

EA Registration No. R Chong Mun Yee)

Job Title: Call Centre - Customer Service Officer

Benefits & Opportunities:

• Performance Bonus
• Allowances as per the Shift
• Comprehensive training and mentorship to develop essential customer service skills.
• Opportunities for career progression within the organization.
• Supportive team environment with a focus on professional growth.
• Work in a vibrant, fast-paced setting that encourages continuous learning.

Overview:

Are you eager to kick-start your career in customer relations? Join as a Customer Service Officer and be the welcoming voice of our organization. This role is ideal for individuals who are passionate about delivering exceptional service, eager to learn, and looking to grow within a dynamic environment.

Key Responsibilities:

• Maintain a positive, empathetic, and professional attitude when interacting with customers.
• Respond promptly and accurately to customer inquiries, including general information and transactional requests.
• Communicate effectively with customers across multiple channels such as phone, email, and chat.
• Acknowledge customer requests and work diligently to resolve issues in a timely manner.
• Conduct outreach efforts to promote digital services and encourage customer engagement with online channels.
• Consistently provide high-quality service to ensure total customer satisfaction while adhering to risk standards.
• Collaborate with internal teams and stakeholders to address and resolve customer queries efficiently.
• Multi-task effectively by managing conversations while navigating various system applications in a fast-paced setting.
• Uphold professional standards of behavior and conduct when dealing with customers and colleagues.

Operating Hours:

• Monday to Sunday, including public holidays, from 8:30 AM to 8:30 PM (8 Working hours)
• Rotating five-day work week

Qualifications & Skills:

• Strong communication skills with a friendly and professional demeanor.
• Ability to multitask and adapt quickly in a dynamic environment.
• Positive attitude and willingness to develop customer service skills.
• Basic proficiency in using computer applications and systems is advantageous.

Key Responsibilities

• Driver Management: Oversee and manage a group of drivers via a call center set up providing timely responses to their inquiries via chat, call.
• General Support, Sales / Offerings Sharings, Upcoming Events/ Activities
• Cross-Team Collaboration: Work closely with internal teams and other verticals to ensure smooth operations and timely resolution of driver-related issues.
• Driver Engagement: Support engagement events and program launches aimed at enhancing driver-partner relationships and experiences.
• Face-to-Face Support: Provide personalized, in-person assistance to drivers, addressing their concerns and ensuring their satisfaction.

The Talent

• Customer service experience, ideally with experience with live chat, email support, and/or phone systems
• Proficiency with spreadsheets and documentation tools (Excel, Google Sheets, Docs)
• Flexible and adaptable to dynamic operational needs.

Next Step

• Drop your resume and contact us to follow-up, or send your resume to
• Email Topic: Customer Service (Tech)
• Only shortlisted candidates will be contacted

Isaac Tan Yang En

EA Licence No: 91C2918

Personnel Registration No: R

Responsibilities

• Receive and register fault calls promptly.
• Document fault details clearly and accurately in the system.
• Follow the established Standard Operating Procedures (SOPs).
• Respond to callers using approved communication scripts and workflows.
• Escalate issues to the relevant teams where necessary.

Requirements

• Able to communicate effectively in English (both spoken and written).
• Strong attention to detail and good documentation skills.
• Able to follow instructions and work within defined procedures.
• Willing and able to work on rotating shifts, including weekends and public holidays.
• Prior experience in a call center or helpdesk environment is an advantage.
• Location: Shan Road

Kickstart and upskill your career as a Call Center Operator

• Flexible shift work hours

• 5 day work week

• RESUME BOOSTER

Responsibilities:

• Handling of inbound customer calls.

• Arranging delivery of products according to customer specifications

• Coordinate with internal teams for smooth operations.

Requirements:

• Interest in customer service

• NO EXP WELCOMED

EA License: 04C3537 | Talentvis Singapore

EA Personnel: R | Dave Chew

Job Description

• Handle customers' enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers' feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

• Junior PSA: $2.5k, Senior PSA: $3k

• Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 11:30AM to 9PM, . Shift shall be rostered. - With 1 hour of meal time
  5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
  Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
  B2B Accurate Data Entry

"This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups's PDPA and e2i's PDPA."