3,895 Call Center jobs in Singapore

Join to apply for the Call Center Agent (Japanese Speaking) role at DHL Supply Chain .

About Us
At DHL, people mean the world to us. We aim to attract and retain the best talent globally, providing opportunities for personal and professional growth. We value the unique contributions of our employees and are proud to build a leading logistics company.

Under DHL Supply Chain, we offer customized logistics solutions including supply chain management, warehousing, distribution, and value-added services to help our customers achieve better results daily.

Responsibilities

• Serve as the primary contact for users of the Integrated Logistics solutions for DHL advantaged customers.
• Handle customer orders and requests professionally, coordinating with staff and vendors for order fulfillment.
• Provide excellent service, identify and resolve customer issues satisfactorily.
• Manage service performance and reporting. Training will be provided for selected candidates.

Requirements

• Fluent in English and Japanese for effective communication with associates.
• Excellent interpersonal, communication, and customer service skills.
• Proficient in MS Office.
• Decisive, able to multitask, and committed to service excellence.
• Proactive in responding to customer needs.
• Ability to work in a fast-paced environment, including shifts, weekends, or public holidays.
• Strong team player.

We foster a diverse and inclusive workplace where all employees are valued and empowered. We encourage applications from individuals of all backgrounds, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or other characteristics.

Additional Information

• Seniority level: Internship
• Employment type: Temporary
• Job function: Other
• Industries: Transportation, Logistics, Supply Chain and Storage

We are looking for an experienced and customer-oriented Call Center Executive to handle patient enquiries, appointment bookings, and service information via phone, email, and social media. Candidates with prior dental or medical industry experience will be highly preferred. This role requires excellent communication skills, strong attention to detail, and a passion for patient care.

Key Responsibilities

• Handle inbound calls, emails, and social media enquiries related to dental/medical services.
• Schedule, confirm, and manage patient appointments across multiple clinic locations.
• Provide accurate information on treatments, procedures, promotions, and clinic policies.
• Verify patient information and maintain accurate records in the clinic management system.
• Assist patients with pre-treatment preparation instructions and post-treatment care guidance.
• Manage urgent cases by escalating to the appropriate clinic staff.
• Monitor and respond to patient feedback and enquiries on social media platforms.
• Work closely with clinic teams to ensure smooth patient flow and excellent service standards.
• Maintain confidentiality of patient information in compliance with PDPA and clinic policies.

Requirements

• Minimum GCE ‘O’ Level or Diploma; healthcare-related qualifications are an advantage.
• At least 1 year of call center or front desk experience in dental, medical, or healthcare settings.
• Strong verbal and written communication skills in English (additional languages a plus).
• Proficient in using clinic management software, CRM tools, and social media messaging platforms.
• Able to multitask and manage time effectively in a fast-paced environment.
• Customer-oriented, empathetic, and able to handle sensitive patient matters with discretion.
• Willing to work shifts, weekends, or public holidays if required.
• Knowledge of common dental or medical terms and procedures.
• Experience handling patient enquiries across multiple communication channels.
• Calm under pressure and solutions-oriented.

We are looking for an experienced and customer-oriented Call Center Executive to handle patient enquiries, appointment bookings, and service information via phone, email, and social media. Candidates with prior dental or medical industry experience will be highly preferred. This role requires excellent communication skills, strong attention to detail, and a passion for patient care.

Key Responsibilities

• Handle inbound calls, emails, and social media enquiries related to dental/medical services.
• Schedule, confirm, and manage patient appointments across multiple clinic locations.
• Provide accurate information on treatments, procedures, promotions, and clinic policies.
• Verify patient information and maintain accurate records in the clinic management system.
• Assist patients with pre-treatment preparation instructions and post-treatment care guidance.
• Manage urgent cases by escalating to the appropriate clinic staff.
• Monitor and respond to patient feedback and enquiries on social media platforms.
• Work closely with clinic teams to ensure smooth patient flow and excellent service standards.
• Maintain confidentiality of patient information in compliance with PDPA and clinic policies.

Requirements

• Minimum GCE ‘O’ Level or Diploma; healthcare-related qualifications are an advantage.
• At least 1 year of call center or front desk experience in dental, medical, or healthcare settings.
• Strong verbal and written communication skills in English (additional languages a plus).
• Proficient in using clinic management software, CRM tools, and social media messaging platforms.
• Able to multitask and manage time effectively in a fast-paced environment.
• Customer-oriented, empathetic, and able to handle sensitive patient matters with discretion.
• Willing to work shifts, weekends, or public holidays if required.
• Knowledge of common dental or medical terms and procedures.
• Experience handling patient enquiries across multiple communication channels.
• Calm under pressure and solutions-oriented.

Job Opportunity

• This position involves handling incoming and outgoing calls in a professional and efficient manner.

Key Responsibilities:

1. Attentively listen to caller requests and respond accordingly.
2. Record all service requests via the designated portal system.
3. Stay updated with the latest information by reviewing logbooks, notice boards, and traces.
4. Coordinate with maintenance teams to resolve outstanding telephone issues.
5. Prepare reports for internal audits.

Requirements:

• Demonstrate a positive attitude towards work.
• Be detail-focused and provide excellent guest service.
• Possess effective communication skills.
• Able to work independently and as part of a team.
• Flexible to work rotating shifts including midnight shifts.

We are looking for an experienced and customer-oriented Call Center Executive to handle patient enquiries, appointment bookings, and service information via phone, email, and social media. Candidates with prior dental or medical industry experience will be highly preferred. This role requires excellent communication skills, strong attention to detail, and a passion for patient care.

Key Responsibilities

• Handle inbound calls, emails, and social media enquiries related to dental/medical services.
• Schedule, confirm, and manage patient appointments across multiple clinic locations.
• Provide accurate information on treatments, procedures, promotions, and clinic policies.
• Verify patient information and maintain accurate records in the clinic management system.
• Assist patients with pre-treatment preparation instructions and post-treatment care guidance.
• Manage urgent cases by escalating to the appropriate clinic staff.
• Monitor and respond to patient feedback and enquiries on social media platforms.
• Work closely with clinic teams to ensure smooth patient flow and excellent service standards.
• Maintain confidentiality of patient information in compliance with PDPA and clinic policies.

Requirements

• Minimum GCE 'O' Level or Diploma; healthcare-related qualifications are an advantage.
• At least 1 year of call center or front desk experience in dental, medical, or healthcare settings.
• Strong verbal and written communication skills in English (additional languages a plus).
• Proficient in using clinic management software, CRM tools, and social media messaging platforms.
• Able to multitask and manage time effectively in a fast-paced environment.
• Customer-oriented, empathetic, and able to handle sensitive patient matters with discretion.
• Willing to work shifts, weekends, or public holidays if required.
• Knowledge of common dental or medical terms and procedures.
• Experience handling patient enquiries across multiple communication channels.
• Calm under pressure and solutions-oriented.

• Handle inbound calls, emails, and social media enquiries related to dental/medical services.
• Schedule, confirm, and manage patient appointments across multiple clinic locations.
• Provide accurate information on treatments, procedures, promotions, and clinic policies.
• Verify patient information and maintain accurate records in the clinic management system.
• Assist patients with pre-treatment preparation instructions and post-treatment care guidance.
• Manage urgent cases by escalating to the appropriate clinic staff.
• Monitor and respond to patient feedback and enquiries on social media platforms.
• Work closely with clinic teams to ensure smooth patient flow and excellent service standards.
• Maintain confidentiality of patient information in compliance with PDPA and clinic policies.

• Minimum GCE 'O' Level or Diploma; healthcare-related qualifications are an advantage.
• At least 1 year of call center or front desk experience in dental, medical, or healthcare settings.
• Strong verbal and written communication skills in English (additional languages a plus).
• Proficient in using clinic management software, CRM tools, and social media messaging platforms.
• Able to multitask and manage time effectively in a fast-paced environment.
• Customer-oriented, empathetic, and able to handle sensitive patient matters with discretion.
• Willing to work shifts, weekends, or public holidays if required.
• Knowledge of common dental or medical terms and procedures.
• Experience handling patient enquiries across multiple communication channels.
• Calm under pressure and solutions-oriented.

We are looking for an experienced and customer-oriented Call Center Executive to handle patient enquiries, appointment bookings, and service information via phone, email, and social media. Candidates with prior dental or medical industry experience will be highly preferred. This role requires excellent communication skills, strong attention to detail, and a passion for patient care.

Key Responsibilities

• Handle inbound calls, emails, and social media enquiries related to dental/medical services.
• Schedule, confirm, and manage patient appointments across multiple clinic locations.
• Provide accurate information on treatments, procedures, promotions, and clinic policies.
• Verify patient information and maintain accurate records in the clinic management system.
• Assist patients with pre-treatment preparation instructions and post-treatment care guidance.
• Manage urgent cases by escalating to the appropriate clinic staff.
• Monitor and respond to patient feedback and enquiries on social media platforms.
• Work closely with clinic teams to ensure smooth patient flow and excellent service standards.
• Maintain confidentiality of patient information in compliance with PDPA and clinic policies.

Requirements

• Minimum GCE ‘O’ Level or Diploma; healthcare-related qualifications are an advantage.
• At least 1 year of call center or front desk experience in dental, medical, or healthcare settings.
• Strong verbal and written communication skills in English (additional languages a plus).
• Proficient in using clinic management software, CRM tools, and social media messaging platforms.
• Able to multitask and manage time effectively in a fast-paced environment.
• Customer-oriented, empathetic, and able to handle sensitive patient matters with discretion.
• Willing to work shifts, weekends, or public holidays if required.
• Knowledge of common dental or medical terms and procedures.
• Experience handling patient enquiries across multiple communication channels.
• Calm under pressure and solutions-oriented.

Customer Service Officer (Call Centre) - 1 Year Contract - Singapore

Are you passionate about customer service and enjoy interacting with people? We’re looking for a dedicated Customer Service Officer to join our team in Singapore! You’ll play a critical role in providing first-call resolutions to end-users via calls and emails, delivering excellent service experiences.

Location: West of Singapore

Key Responsibilities:

• Handle incoming calls, emails, call-back requests, and live chats (where applicable) while meeting service level agreements.
• Provide friendly and efficient assistance to ensure a pleasant customer experience.
• Log all interactions accurately into the case management system, including customer inquiries, problems, and resolutions.
• Follow up on unresolved incidents and ensure timely resolutions.

Requirements

• Experience: At least 1 year of experience in a call centre or customer service environment.
• Proficiency in Mandarin is a plus to effectively liaise with Chinese-speaking vendors and end-users.
• Flexibility: Willingness to work staggered office hours on rotation, including alternate Saturdays (5.5-day work week).
• Immediately Available candidate is a plus.

This is a 1 year contract to start, renewable and convertible to permanent.