4,242 Customer Support Specialist Positions jobs in Singapore

As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.

In this role, you will:

• Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible
• Identify and diagnose software issues to fix and improve the product experience for our customers
• Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry
• Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall Hubspot experience in mind that grow their businesses better
• Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform
• Be a role model and a trusted advisor by showcasing Hubspot values and a customer centric approach in every customer interaction

We are looking for people who:

• Are fluent in English
• Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
• Are performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily
• Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer
• Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role
• Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support
• Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
• Embody our HEART values and add to our company culture
• Work weekday shifts from 8:00 am to 5:00 pm Singapore time

ABOUT THE COMPANY:

OAG is a leading data platform for the global travel industry, offering an industry-first single source for supply, demand, and pricing data.

We empower the global travel industry with high-quality, relevant datasets covering the entire journey from planning to customer experience.

Headquartered in the UK, with operations in the USA, Denmark, France, Germany, Singapore, Japan, China, and Lithuania.

SUMMARY:

We are seeking a multi-lingual (English/Mandarin) Customer Support Specialist to assist our Asia Pacific customers. In this role, you will provide timely and effective product and data support, using strong communication skills to address customer issues, queries, and requests. You will focus on delivering a high-quality customer experience, understanding customer needs, and collaborating with internal and external stakeholders to achieve positive outcomes. Thorough investigation and documentation of issues, along with a commitment to sharing knowledge, are essential to support our backline resources and maintain OAG’s service standards. This is a hybrid role based in our Singapore office.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

Data Product Support

• Resolve assigned customer support issues through thorough analysis, documentation, and knowledge-sharing within the OAG Knowledge Base.
• Utilize deep product and data expertise to guide customers to effective solutions, prioritizing their use case, impact, and needs.
• Communicate clearly and promptly with customers and internal stakeholders to drive swift issue resolution and support a customer-led data and product strategy.
• Provide tailored support for high-volume and high-value customers, ensuring faster responses and proactive communication.
• Protect commercial and technical teams by conducting detailed issue analysis and research, fully qualifying and documenting issues for L2/3 support.

Incident and Escalation Management

• Manage and resolve customer or commercial escalations efficiently, communicating urgently with internal and external stakeholders.
• Record and communicate all customer-impacting incidents via OAG’s Trust Site.
• Identify and escalate root causes of customer issues and incidents to internal stakeholders for resolution.

REQUIRED EXPERIENCE, SKILLS AND COMPETENCIES:

Must Have

• Previous experience in a customer experience role or similar.
• Experience using CRM tools (e.g., Salesforce, JIRA, ServiceNow).
• Strong data analysis and problem-solving skills, including basic SQL proficiency.
• Able to work independently.
• Fluency in English and Mandarin, both spoken and written.

Preferred

• Previous experience working within the travel or aviation ecosystems.
• IT domain skills.

Ata Glance

Legrand has an exciting opportunity for a Customer Support Specialist (CSS) to join the Starline Team in Tuas, Singapore . The Customer Support Specialist (CSS) responds to a wide variety of customer inquiries which may include requests for pricing, preparing quotations, processing orders, providing order status, expediting orders, requests for literature and more.

What Will You Do?

• Develop good customer relations, as well as providing support to Regional Sales Managers and assigned independent sales representatives.
• Work with internal departments, in a team-based environment, to ensure the customer’s needs are met.
• Order Entry – orders received via e-mail. Orders are entered using our ERP (Enterprise Resource Planning) system.
• Quote Preparation – Quotes are primarily developed by the independent sales representatives; however, there are situations where the quoting is done by the Customer Support Specialist or where the Customer Support Specialist is consulted for assistance. Quotes are entered using our ERP system.
• Resolving customer service issues including, but not limited to tracking orders; confirming ship dates with the customer and/or representatives; issuing returns; working with production to ensure orders are shipped on time; informing customers of any order delays.
• With assistance from a Sr. Customer Support Specialist, provides technical assistance regarding products, creates material lists from specification drawings, recommends changes to bills of materials, and completes owner’s manuals and customer submittals.

Education:

• Bachelor’s degree or one to three years of experience in a customer service, inside sales or other service-related role and a high school diploma required.
• Experience with Microsoft Office Suite required.
• Proven ability to learn and apply the knowledge gained.
• Prior experience using an ERP system a plus.

Skills/Knowledge/Abilities:

• Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Attention to detail.
• Good working knowledge of word processing, spreadsheet programs, managing files and records, and other office procedures.
• Active listening skills – giving full attention to what other people are saying, taking time to understand the points being made and asking clarifying questions as appropriate.
• Time management skills – ability to meet deadlines and manage one’s own time.
• Service orientation – actively looking for ways to help others.
• Critical thinking skills – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain interpersonal relationships – developing constructive and cooperative working relationships with others and maintaining them over time.
• Ability to learn and understand the technical aspect of manufactured products.

Working Conditions / Physical Requirements

• Work performed in office setting.
• Ability to sit for prolonged periods of time.

Note: The above Job Description is representative of the responsibilities and qualifications necessary to be successful in this role. It does not encompass every job duty or responsibility; other tasks may be assigned as necessary.

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable.

About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network.

About Legrand’s Data Center Power and Control Division

The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future.

Equal Opportunity Employer

We love building HR software. And surely we can do better – with your help.

What We Value

• You have initiative and are innovative
• You seek ownership in your work
• You have passion and ambition
• You love challenges and look for responsibilities
• You have a sense of humour (we love a good joke)
• You possess good English written and spoken communication skills

Responsibilities:

1. Provide first-level support such as system setting, onboarding, payroll processing, etc.
2. Respond to user requests and inquiries via phone, email, or ticketing system.
3. Troubleshoot and resolve system issues, such as login problems, data errors, or functionality errors.
4. Escalate complex issues to the second-level support team or the vendor as needed.
5. Resolve customer complaints, feedback, and inquiries in a professional and courteous manner.
6. Provide information and assistance regarding our products and services.
7. Generate monthly reports on Support Performance for evaluation.

Requirements:

1. Bachelor’s degree in Computer Science, Information Technology, Human Resource, or related field.
2. Able to speak, read, and write in Malay to handle Malay-speaking clients.
3. Minimum 1 year of relevant working experience in HR/Payroll.
4. Knowledge of HR processes and best practices (Malaysia).
5. Excellent communication and interpersonal skills.
6. Ability to work independently and as part of a team.
7. Ability to work under pressure and meet deadlines.

We appreciate people who are constantly working towards improving themselves. If you ever find yourself facing an issue, as a team, we’ll find the solutions together.

When’s a better time to join HerdHR and shape the product of the future? We say NOW.

NOTICE

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy , and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Consequences of Not Providing Personal Data for Transaction/Service/Application

Please note that if you do not consent to providing the relevant personal data for the purposes of collection, use, and disclosure by HerdHR, it may hinder our ability to interact with you, make a recruitment decision, or comply with legal requirements, possibly resulting in no employment offer.

You may refer to and access our website for more information.

Join to apply for the Customer Support Specialist role at The Hustle

Join to apply for the Customer Support Specialist role at The Hustle

Get AI-powered advice on this job and more exclusive features.

Intro

As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.

Intro

As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.

In This Role, You Will

• Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible
• Identify and diagnose software issues to fix and improve the product experience for our customers
• Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry
• Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall Hubspot experience in mind that grow their businesses better
• Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform
• Be a role model and a trusted advisor by showcasing Hubspot values and a customer centric approach in every customer interaction
  
  

• Are fluent in English
• Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
• Are performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily
• Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer
• Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role
• Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support
• Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
• Embody our HEART values and add to our company culture
• Working hours are 8:00 am to 5:00 pm Singapore time. Overtime and holiday shifts are optional, and shift is subject to change based on business need.
  
  

• Work From Home options available. You choose Remote, Office or Flex!
• World Class New Hire Training
• Employee Stock Purchase Plan
• An education allowance up to USD$5,000 per annum
• Private health insurance allowance
• Free ebooks library
• Annual fitness reimbursement
• Five-year sabbatical - Paid 4 week sabbatical leave!
• Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Internet News

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AlphawareNext is seeking an experienced and highly motivated individual to join our team as a Customer Relationship Manager . In this role, you will be responsible for developing and maintaining strong relationships with our clients and Channel Partners, ensuring their satisfaction with our services.

You will work closely with our project teams to understand client needs and expectations, serving as the main point of contact for our clients throughout the project lifecycle. The ideal candidate will have excellent communication and organizational skills, a strong attention to detail, and a proven track record of successfully managing customer relationships in the IT industry.

• Build and maintain strong relationships with clients and channel partners.
• Serve as the main point of contact for clients, ensuring timely and effective communication.
• Collaborate with project teams to understand client needs and develop strategies to meet them.
• Proactively identify and resolve client issues and concerns in a timely manner (Post sales).
• Provide excellent customer service, ensuring client satisfaction throughout onboarding.
• Follow up on invoices, scope of work documents, purchase orders, and agreements for closure.
• Work with Pre-Sales, Product, and Delivery teams for presentations and proposal preparation.
• Prepare reports including MIS, team performance, and initiate appropriate action plans.
• Take ownership of Lead CRM management system/process and keep it updated.
• Handle client escalations effectively.

• Minimum of 3 years of experience in customer relationship management, preferably in the service industry.
• Proven track record of building and maintaining strong client relationships, with experience in both post-sales and pre-sales.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple clients and prioritize tasks effectively.
• Ability to work independently and remotely.
• Experience with CRM software.
• Experience in the technology industry is a plus.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

• Job Type: Full-time
• Schedule: Day shift
• Experience: 3+ years preferred
• Work Location: In person

To apply, speak with the employer at +91 hidden_mobile .

Recruiter Details: AlphawareNext Tech Pvt.

At BMC, trust is not just a word - it's a way of life! We are an award-winning, equal opportunity, culturally diverse, and fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, knowing that you will bring your best every day. We champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!As a Customer Support Specialist at BMC, you will be part of the Customer Success team that brings transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. You will help drive our long-term go-to-market offering by assisting customers in leveraging their world-class technology and partnership with BMC to realize the full value of their investments.In this role, you will provide courteous, efficient, and professional technical support by phone and email to customers across various industries. You will troubleshoot intermediate to complex problems, recommend appropriate actions, and manage competing priorities. Additionally, you will escalate issues and work directly with Research and Development to resolve complex support problems. Your responsibilities will also include updating case documentation, managing customer expectations, and contributing to knowledge base articles.To excel in this role, you should have 5+ years of experience supporting software products, preferably in a Smart Reporting and Helix ITSM environment. You should be highly motivated, independent, flexible, and possess strong team-directed abilities. Strong verbal and written communication skills in English are essential, along with the ability to interpret and answer complex technical questions.At BMC, we value our people and their authentic selves. With a global team of 6000+ brilliant minds, we are committed to fostering a diverse and inclusive work environment. If you are excited about joining BMC and this team, we encourage you to apply, even if you are unsure if you meet all the qualifications for the role.BMC's compensation package includes more than just a salary. We offer various rewards, including a variable plan and country-specific benefits, to ensure our employees are paid fairly and equitably. If you have had a break in your career, BMC welcomes you to apply for this role through our Returnship program, designed for candidates looking to re-enter the workforce. Visit (BMC Returnship Program)( to learn more and apply.,

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AlphawareNext is seeking an experienced and highly motivated individual to join our team as a Customer Relationship Manager . In this role, you will be responsible for developing and maintaining strong relationships with our clients and Channel Partners, ensuring their satisfaction with our services.

You will work closely with our project teams to understand client needs and expectations, serving as the main point of contact for our clients throughout the project lifecycle. The ideal candidate will have excellent communication and organizational skills, a strong attention to detail, and a proven track record of successfully managing customer relationships in the IT industry.

Responsibilities

• Build and maintain strong relationships with clients and channel partners.
• Serve as the main point of contact for clients, ensuring timely and effective communication.
• Collaborate with project teams to understand client needs and develop strategies to meet them.
• Proactively identify and resolve client issues and concerns in a timely manner (Post sales).
• Provide excellent customer service, ensuring client satisfaction throughout onboarding.
• Follow up on invoices, scope of work documents, purchase orders, and agreements for closure.
• Work with Pre-Sales, Product, and Delivery teams for presentations and proposal preparation.
• Prepare reports including MIS, team performance, and initiate appropriate action plans.
• Take ownership of Lead CRM management system/process and keep it updated.
• Handle client escalations effectively.

Requirements

• Minimum of 3 years of experience in customer relationship management, preferably in the service industry.
• Proven track record of building and maintaining strong client relationships, with experience in both post-sales and pre-sales.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple clients and prioritize tasks effectively.
• Ability to work independently and remotely.
• Experience with CRM software.
• Experience in the technology industry is a plus.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

Additional Details

• Job Type: Full-time
• Schedule: Day shift
• Experience: 3+ years preferred
• Work Location: In person

To apply, speak with the employer at +91 hidden_mobile .

Recruiter Details: AlphawareNext Tech Pvt.

Join to apply for the Customer Support Specialist role at HubSpot

Join to apply for the Customer Support Specialist role at HubSpot

Who are we? ️
HubSpot is a leading customer relationship management (CRM) platform that helps scaling companies grow better. Today, tens of thousands of customers worldwide use our marketing, sales, and customer success software to power their businesses.

Who are we? ️
HubSpot is a leading customer relationship management (CRM) platform that helps scaling companies grow better. Today, tens of thousands of customers worldwide use our marketing, sales, and customer success software to power their businesses.
But growth at HubSpot isn’t just about our customers - it’s about our people, too. We’re building a company where growth-minded individuals can do their best work, develop their skills, and build rewarding careers. In Singapore, our office is located in the CBD, but you choose the work style that suits you best: remote, flex, or in-office.
What’s the role?
As a Customer Support Specialist at HubSpot, you’ll be at the heart of helping businesses grow better. You’ll handle inbound customer inquiries across all product lines and channels - guiding them, solving challenges, and helping them get the most out of HubSpot’s tools.
This is more than support - it’s about delivering a human-centered, consultative experience that empowers customers, removes roadblocks, and helps them achieve their business goals. Whether you’re passionate about technology, curious about business growth, or eager to build a career in customer experience, this role offers you the opportunity to learn, grow, and make an impact every single day.
In This Role, You Will

• Communicate with customers via primarily live chat, phone and email to resolve issues with empathy and efficiency, adapting to changing volumes of inquiries.
• Apply structured troubleshooting to test, recreate, and investigate technical queries, helping customers get back on track quickly. ️
• Identify and diagnose software issues, while also providing feedback that shapes a better product experience.
• Leverage internal resources and continuous learning to stay ahead of product updates in a fast-moving industry.
• Use your business acumen in customer interactions - identifying opportunities for growth and connecting customers with Sales when relevant.
• Deliver tailored solutions that not only fix immediate issues but also help customers maximize long-term value with HubSpot.
• Collaborate cross-functionally with teams like Customer Success and Product to support retention and customer growth.
• Be a trusted advisor and role model by showcasing HubSpot’s HEART values in every customer interaction.
  

• Are fluent in English.
• Have a growth mindset - motivated to learn, adapt, and develop a career in customer support and technology.
• Are curious problem-solvers with strong communication skills, able to balance technical troubleshooting with business insight.
• Are performance-oriented, consistently delivering high-quality service to a wide variety of customers.
• Thrive in a dynamic, collaborative environment and are comfortable with change, ambiguity, and autonomy.
• Are eager to receive coaching and feedback, seeing it as a pathway to growth.
• Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support.
• Have interest in building technical knowledge & acquiring in-depth knowledge about our product and related technical concepts. ️
• Embody our HEART values and contribute positively to HubSpot’s culture.
• Working hours: 8:00 am – 5:00 pm Singapore time. (Overtime and holiday shifts are optional; shifts may adjust based on business needs.)
  

• Choice of Remote, Office, or Flex work style.
• Structured new hire training & onboarding.
• Employee Stock Purchase Plan.
• Education allowance up to USD $5,000 annually.
• Private health insurance allowance.
• Free eBooks library & continuous learning support.
• Annual fitness reimbursement.
• Five-year sabbatical – a paid 4-week leave to recharge! ️
• Generous caregiver leave (16 weeks primary, 6 weeks secondary).
  

• HubSpot Careers
• Life at HubSpot on Instagram
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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