5,395 Customerservicerepresentative jobs in Singapore

Duties and Responsibilities

Reporting to the Head of Client Services, this executive will support our portfolio managers in portfolio management, trade execution, and reconciliation with partner banks/brokers/accountants. His/her responsibilities include:

• Helping to process onboarding, subscription and redemption requests which includes liaising with the investors for due diligence checks and documentation

• Working with business support providers to process transactions and deliver investors' requirements in an efficient and responsible manner

• Making follow-up investor calls and ensure compliance with all regulatory requirements

• Helping to maintain our investor record as well as a record of trades and settlement, funding and reconciliation

• Assisting the company in meeting tax reporting and audit requirements, as well as in fund administration and NAV reconciliation

• Assisting with preparation of marketing collaterals as part of the investor relations activities

• Supporting administrative and enhancement projects as assigned from time to time

Skills, Knowledge and Competencies

The candidate should ideally possess:

• A highly developed and keen sense of teamwork

• Ability to understand issues and appropriately escalate to Management in a timely fashion

• Dynamic, detail-oriented person and able to work under pressure

• Strong analytical skills

• Proficiency in MS Office

• Excellent communication skills

• Relevant academic or professional experience (accounting, fund accounting, fund administration or private banking.

Overview:

We are seeking a proactive and detail-oriented individual to support our financial advisory practice. The role involves client servicing, administrative support, and ensuring smooth coordination of client engagement activities.

Key Responsibilities:

• Client Relationship Support

• Manage, schedule and coordinate meetings.

• Assist with birthday gifting, client appreciation initiatives, and other relationship-building activities.

• Provide support for claims servicing and ensure timely follow-up with clients.

• Share health and investment updates with clients where required.

• Administrative & Data Management

• Prepare and maintain Excel reports for client tracking, claims, and updates.

• Update CRM systems & frameworks with accurate and timely information.

• Confirm and coordinate client appointments, ensuring schedules run smoothly.

• Support the advisor in system updates, workflow improvements, and project-specific admin tasks.

• Assist in ad-hoc tasks to ensure smooth business operations.

Requirements:

• Strong organizational and time management skills.

• Proficiency in Microsoft Excel and Canva tools.

• Good communication and interpersonal skills.

• Attention to detail and ability to handle sensitive client information with confidentiality.

• Able to start work immediately

• Possess laptop to work

• Prior experience in client servicing, financial services, or administrative roles is a plus.

Work Arrangement:

• Flexible (part-time or full-time, 3-5 day work week).

• $10 / hour ($12 / hour after probation)

• Hybrid / remote work arrangements may be considered after probation

• Exemplify company philosophy in implementing standards - timeliness, value-adding and constantly upgrading of knowledgable with a can-do attitude

Duties and Responsibilities

Reporting to the Head of Client Services, this executive will support our portfolio managers in portfolio management, trade execution, and reconciliation with partner banks/brokers/accountants. His/her responsibilities include:

· Helping to process onboarding, subscription and redemption requests which includes liaising with the investors for due diligence checks and documentation

· Working with business support providers to process transactions and deliver investors' requirements in an efficient and responsible manner

· Making follow-up investor calls and ensure compliance with all regulatory requirements

· Helping to maintain our investor record as well as a record of trades and settlement, funding and reconciliation

· Assisting the company in meeting tax reporting and audit requirements, as well as in fund administration and NAV reconciliation

· Assisting with preparation of marketing collaterals as part of the investor relations activities

· Supporting administrative and enhancement projects as assigned from time to time

Skills, Knowledge and Competencies

The candidate should ideally possess:

· A highly developed and keen sense of teamwork

· Ability to understand issues and appropriately escalate to Management in a timely fashion

· Dynamic, detail-oriented person and able to work under pressure

· Strong analytical skills

· Proficiency in MS Office

· Excellent communication skills

· Relevant academic or professional experience (accounting, fund accounting, fund administration or private banking.

Job Description

RESPONSIBILITIES

• Manage development and delivery of suitable marketing and media solutions for client's marketing and communication needs. e.g. events, in-store, social media, partnerships, artwork, where appropriate

• Create and execute work plans for publicity and/or marketing campaigns and events

• Work with internal and external teams to review and deliver solutions to ensure budget and timeline are managed, while maintaining a fair and respectful working workflow for all team players

• Exemplify company philosophy in implementing standards - timeliness, value-adding and constantly upgrading of knowledgable with a can-do attitude

SKILLS

• Excellent communication skills and the ability to anticipate the needs of customers

• Must demonstrate strong analytical thinking skills

• Should possess strong problem solving skills and the ability to make sound judgement calls

• Superior organisational and time management skills

• Knowledge of customer service programs and databases, or the ability to learn new software quickly

• Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience

• Independent, reliable and self-motivated.

• Customer Oriented

Position Overview

As a Client Services Specialist, you will be a critical part of Autodesk’s help to ensure our customers have instant access to their software and partner orders and related inquiries are handled with a high level of quality in accordance to defined global principles and guidelines. The position involves strong troubleshooting, problem-solving, and communication skills. You will be responsible for ensuring that customer and partner problems are properly analyzed, documented, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge.

You will be attached to our Tokyo office, with a hybrid-remote work policy.

Work Schedule: Monday to Friday, 9:00am to 5:30pm (might change according to business needs)

• Ensure Autodesk customers have immediate access to all software products purchased; which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer’s machine to determine root cause of access issue
• Ability to communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and web/email
• Ensure high-level of customer /partner satisfaction. Receive, investigate, and respond to support needs and issues; including order processing and inquiries related to product access, account sign-in, license fulfilment and other miscellaneous support requests
• Provide information on Autodesk Account features and capabilities; conduct “how to” sessions with customers and partners as needed
• Serve as a subject matter expert as it relates to Autodesk policies, processes, and tools
• Responsible for initiatives related to partner enablement and partner effectiveness; this includes delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews
• Proficient in technology, including ability to learn platforms our partners/customers interact with to access our products and services, as well as internal applications
• Work in a fast-pace, rapidly changing environment while maintaining professionalism with customers, partners, and internal audiences
• Educate customers/partners on resources available to self-serve. This may include providing hands-on training, creating effective content; execute readiness call activities and delivering webinars externally/ internally
• Create and modify content in shared knowledge base for use by all of internal Autodesk support resources and/or customers and partners
• Collaborate with cross-functional teams to deliver efficient service solutions to customers and partners
• Communicate and work closely with local sales office to address customer related issues and order questions
• Work closely with sales for quarter-end activities such as order entry cut-off dates
• Act as a liaison with various departments throughout the company
• Be a trusted advisor to internal/external parties
• Strong team player; comfortable providing feedback to colleagues
• Demonstrate accountability and ownership of tasks and behavior, as well as strong attention to details

• Minimum 3+ years in Customer Facing or Client Services position
• Experience in a customer service environment
• Meet or exceed operational KPI
• Leverages Autodesk’s Great Behaviors Guide for guidance on performance relating to the values and ways we work at Autodesk
• On-time Training
• Live Support Adherence
• Willingness to work varying shifts and OT as necessary to meet demands of business and customers
• Strong verbal and written communication
• Ability to identify trends and propose solutions
• Service-oriented
• Technology Savvy
• Creative and Innovative
• Adaptable; ability to manage multiple priorities and demands using own initiative in a fast-paced and dynamic environment
• Pragmatic, comfortable asking questions and challenging the status quo
• Fluent in Japanese (speaking and writing) and at a good level of English. Other languages are an advantage

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Role & Responsibilities

• Boost our brand: Manage social media, create engaging content, and run marketing campaigns that attract new customers. You'll track what works and what doesn't, using data to improve our messages.
• Drive sales: You'll handle client inquiries and follow-ups, and even suggest better ways to communicate with customers based on what you learn.
• Stay ahead of the game: Conduct research on the market and our competitors to find new trends and opportunities for growth.
• Digital Engagement: Manage and grow our social media presence by creating engaging content and responding to online inquiries and comments to turn leads into customers.
• Event Coordination: Assist with planning and running client events, webinars, and product launches

What You Will bring:

We need someone with a positive, team-first attitude who is eager to learn. A diploma or degree in a related field is a plus, we value strong communication skills and a creative eye as well. Some experience with social media or basic design tools like Canva would be a huge advantage.

Our Team & Culture

This isn't just a job—it's a chance to make a real impact. You'll be part of a close-knit, dynamic team where your ideas directly help the company grow. You will get hands-on experience in both marketing and sales, building valuable skills for your future.

Job Types: Full-time, Permanent, Fresh graduate

Pay: $2, $3,500.00 per month

Benefits:

• Health insurance

Work Location: In person

The role reports into a Manager, who has line management responsibility within the PL Re Client Services team. Within the Client Services team there are separate Longevity and Protection teams.

The Analyst role is responsible for manging the day-to-day operations of our reinsurance treaties. This includes data and accounts processing, management of internal as well as external client engagement and improving our operational controls. There are exciting challenges ahead as we currently embark on a project involving back-office unification and standardisation. There are opportunities for global exposure and collaboration with colleagues across our operating regions.

The role is varied and dynamic, and there are several different projects and ad-hoc pieces of work you may be involved with. Examples of key responsibilities are as follows:

o Fully understand the treaty and client's data for effective in-force treaty management

o End to end ownership of assigned reinsurance treaties

o Perform necessary validation checks on data, manage error handling to reconcile and book statement of accounts in a timely manner

o Development of reports for regular validation of accounts and controls

o Implement process improvements, and developing and improving reporting/MI methods

o Manage client relationship through regular engagement including face to face meetings and annual reviews as required.

o Collaborate with internal stakeholders such as our actuarial functions and finance by validating key reports and highlighting any issues with client data or extraordinary data trends

o Perform internal controls to meet local and global regulatory requirements

o Provide inputs to drive treaty implementation as required

This role is ideally suited to an individual with a strong technical background who can quickly learn new skills, but who will also challenge and improve the existing processes.

The Client Services team works closely together and with a variety of stakeholders across our business including Finance, Actuarial functions, Pricing and Marketing. A collaborative and proactive attitude is therefore a must for the role.

Essential Qualifications & Expertise

o Fluent in spoken and written Korean and English to support Korea based clients

o A sound knowledge of Insurance/Reinsurance or any other financial institutions administration practices and principles.

o Aptitude for managing data and analysis with advanced Excel skills.

o Comfortable working with large datasets (~1mil records).

o Knowledge of basic coding or interested in learning the skill.

o Strong analytical skills and problem-solving abilities.

o Strong interpersonal skills and team player.

o Curiosity and critical thinking of issues with solution-oriented mindset.

Desirable Experience

o Good report writing and verbal communications skills.

o Competent user of Microsoft Excel.

o Knowledge of SQL or similar data query tools.

o Experience in working on SAP or another operations platform.