34 Retail Operations Manager jobs in Singapore

• Oversee daily store operations to ensure efficiency and compliance with company policies.
• Lead, motivate, and train retail staff to deliver excellent customer service.
• Manage staff scheduling, performance, and development.
• Monitor sales performance and implement strategies to achieve sales targets.
• Ensure proper inventory management, stock control, and timely replenishment.
• Handle vendor relations, including sourcing, pricing, and negotiating terms.
• Maintain store cleanliness, safety, and compliance with regulatory requirements.
• Analyze operational reports and recommend improvements for productivity and cost control.
• Handle customer feedback and resolve issues effectively.
• Support business growth initiatives, promotions, and marketing activities.

A Retail Operations Manager in a bakery oversees daily bakery operations, ensuring quality, efficiency, and customer satisfaction across multiple outlets or a larger single location . Key responsibilities include managing staff, implementing Standard Operating Procedures (SOPs) for production and sales, controlling inventory and costs, maintaining brand standards, and resolving customer issues to achieve business goals.

Key Responsibilities

• Staff Management: Lead, train, and motivate teams, handle scheduling, and ensure high morale and productivity.
• Operational Oversight: Manage daily operations, including opening and closing procedures, adherence to SOPs, and maintaining hygiene and cleanliness standards.
• Production & Quality Control: Ensure baked goods are prepared and displayed according to recipes and brand standards, while minimizing waste.
• Inventory & Cost Control: Monitor stock levels, manage procurement, and control costs to optimize profitability.
• Customer Service: Ensure high-quality service, resolve customer issues, and maintain customer satisfaction.
• Brand Standards: Uphold brand standards in operations, product quality, and customer experience.
• Financial Management: Handle cash, monitor financial performance, and contribute to cost-efficiency.

Required Skills and Experience

• Leadership & People Management: Ability to lead, motivate, and resolve conflicts within a team.
• Organizational Skills: Strong time management, attention to detail, and ability to manage multiple tasks.
• F&B Operations Experience: Proven experience in bakery, cafe, or other F&B settings is highly preferred.
• Problem-Solving: Ability to adapt and resolve issues in a fast-paced environment.
• Communication: Excellent verbal and written skills for staff briefings, training, and customer interaction.
• Cost & Inventory Control: Proficiency in managing inventory, reducing waste, and controlling costs.

This position is responsible for planning and coordinating the operations of the retail store, including managing the staff and all equipment in the store. He/she will also help to manage inventory levels and coordinate with supplies to maintain stock levels.

Individual to be involved in:

1. Oversee daily operations of the store to ensure smooth and efficient service delivery in achieving operational goals.

2. Act as the main point of contact for customer inquiries, complaints, and service-related issues, ensuring timely and satisfactory resolutions.

3. Act as the main point of contact with suppliers in order to manage the inventory in the store

4. Assist in planning and coordinating promotional activities.

5. Collaborate with internal teams to ensure clients receive accurate information and personalized recommendations.

Competencies:

1. Experience in marketing techniques, to assist the team in planning and coordinating promotional acitivites.

2. Expertise in customer service best practices to enhance customer satisfaction and build long-term client relationships.

3. Strong organizational and multitasking skills to efficiently oversee daily store operations

Key Responsibilities:

• Specialize in Butchery and Delicatessen.
• Improve operational management systems, processes and best practices.
• Help organization's processes remain compliant.
• Maintain high standards of cleanliness and adhere to food safety standards.
• Ensure company's products and services meet quality standards, collaborate with quality control teams, institute changes to meet evolving market conditions and customers demands.
• Develop budget, set targets and facilitate a culture of continuous improvement to drive profitability.
• Create reports about inventory levels, employee workloads, productivity and performance.
• Monitor orders and supply chain operations, identify wastefulness and areas of improvement and implement strategies to make operations as efficient as possible.
• Oversee operational team members, and maintain work schedules.
• computer systems analyst, evaluates and improves an organization's computer systems to enhance efficiency and effectiveness.
• Execute other ad-hoc dutes as required by Management from time to time.

How to Apply:

If you're passionate about meat and customer service and are ready to be part of a thriving local business, we'd love to hear from you

Join us at Meat Co. and become a key part of our team, where quality and customer satisfaction are at the heart of everything we do

We are currently looking for a Retail Operations Manager to join the team. You will be driving and monitoring the key retail strategies and initiatives, working in close partnership with key stakeholders. You will also be key in supporting the stores in achieving operational excellence and the overall delivery of exceptional customer experience in all our stores.

Operations:

• Oversee entire retail operations including sales, manpower, inventory, store planning and maintenance and monthly reporting of sales achievement.
• Streamline the operations processes and improve efficiency and customer service standards.
• Ensure the company's policies and standards are communicated and implemented.
• Work alongside our team members in-stores frequently to assist and to drive sales and improve operations
• Responsible for the setting up of new stores, installations and openings (which include planning products display, visual merchandising, product mix etc).
• Investigate any inventory discrepancies and reconcile all inventory reports and highlight all issues for management
• Ensure that the stock level at all locations is within the acceptable thresholds and work closely with the outlet supervisors and buying team on stock management.

Team Management:

• Planning of roster and ensuring all outlets are adequately staffed on a daily basis
• Drive, inspire, motivate the team to achieve the company's objectives by meeting sales target with an outstanding customer service and excellent operations management.
• Work with the team on personal development and onboarding training
• Provide consistent and effective feedback and performance counselling to coach each team member, ensuring that each team member grows professionally and develops outstanding sales and customer service to meet their personal sales target.
• Provide leadership across all our locations and improve team spirit.

Sales:

• Analyse sales reports of each location, indicating key issues, making development plans and taking actions when sales targets are not met.
• Analyse customers' demographics and purchasing behaviours, working closely with the retail team, to improve our in-store products mix through consolidations, redistributions, and allocation of stocks.

Customer Service:

• Meet and interact with customers with enthusiasm and a positive attitude while adhering to company policies and procedures.
• Offer exemplary product knowledge to assist customers with their buying decisions.
• Develop customer service SOP and monitor compliance with a view of preventing and minimising customer complaints and better service recovery.
• Facilitate training to retail staff to ensure outstanding customer service standards
• Manage and coach the team on ways to handle customers' enquiries/feedback/complaints in a professional manner according to the brand's service standards and expectations.

The ideal candidate must have strong leadership skills and need to be able to effectively communicate with all levels of employees—from entry-level workers to senior management—in order to ensure that everyone is on the same page when it comes to executing business goals.

We are seeking a highly motivated and organized individual to fill the role of Retail Operations Manager. This key position is responsible for ensuring the smooth operation of our retail store, focusing on customer satisfaction, sales growth, and employee development.

• Process daily orders in an efficient manner, meeting deadlines while maintaining high levels of accuracy
• Coordinate with customers and drivers to ensure timely delivery of products and excellent customer service
• Manage stock levels effectively, conducting regular inventory checks to prevent overstocking and understocking
• Maintain a clean and organized warehouse environment, adhering to health and safety standards

• A 6-day workweek schedule, allowing you to balance your personal and professional life
• A strong work ethic and positive attitude, essential for driving team motivation and productivity
• No prior experience required, as we provide comprehensive training to ensure your success in this role

As a valued member of our team, you can expect a competitive compensation package, opportunities for career advancement, and a dynamic work environment that fosters growth and development.

Please note that this role requires flexibility, adaptability, and a willingness to learn and take on new challenges. If you are a results-driven individual with a passion for retail operations, we encourage you to apply.

We are looking for a Retail Operations Manager to lead and organise the daily operations of our retail stores and motivate our team to provide positive vibes and excellent customer service.

Job Descriptions:

• Over-all in charge in overseeing the operations across all our retail stores.
• Responsible for the overall performance and sales of the our stores and ensures that sales targets are met.
• Responsible for the financial performance of the stores in accordance with budget guidelines.
• Plan, organize and allocate the team for the setup and execution of functions and events.
• Ensure regular briefing are planned and executed to enforce good communication within the team.
• Set and maintain service standards across our restuarants
• Recruit, hire , train and supervise staff across our stores including coordination work and staff schedules
• Nurture friendly relationship with customers to increase loyalty at our stores

Job Requirements:

• Good organisational skills
• Highly sales driven
• Able to handle multiple roles
• Excellent management and leadership skills
• Must be highly motivated
• at least 2 years working experience in the F&B and with background in managing F&B Operations

As a key member of our retail team, you will be responsible for ensuring exceptional customer service and driving sales growth. Your primary objective will be to manage store operations effectively, leading to increased revenue and improved customer satisfaction.

• Sales Performance: Meet or exceed monthly sales targets by providing excellent customer service, promoting products, and maintaining a thorough knowledge of our product offerings.
• Inventory Management: Monitor stock levels, identify trends, and implement strategies to minimize waste and optimize inventory turns.
• Team Leadership: Supervise and train staff members to ensure they have the necessary skills and knowledge to provide top-notch customer service and achieve sales targets.

• Proven track record of meeting or exceeding sales targets in a retail environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Able to work effectively in a fast-paced environment with multiple priorities.

Key Responsibilities

• Lead daily operations, ensuring visual, brand, merchandising and operational "door to floor" standards are consistently executed.
• Communicate and Drive key performance indicators (KPIs) and business goals to your team, motivating them to deliver exceptional service.
• Oversee onboarding and continuous training to drive Employee Engagement and ensure all team members integrate well into team culture, and achieve service and operational standards.
• Use business insights and possess commercial acumen to identify growth opportunities and drive performance.
• Conduct regular performance reviews and team development sessions using "Performance Excellence" framework.
• Manage stock operations, including deliveries, audits, and cycle counts, in line with HQ policies.
• Act as the key liaison between the store, HQ, and Territory partners, sharing updates on product, promotions, operations, and policy changes.

Requirements

• Min. 7+ years of retail experience & leadership in a dynamic, complex, high-volume retail environment.
• Proven ability to lead, coach, and develop high-performing teams.
• Strong background in retail operations, sales, planning, and customer service.
• Prior experience in managing more than 30 - 50 headcounts in a retail store.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.