3567 Retail Operations Manager jobs in Singapore

• Oversee daily store operations to ensure efficiency and compliance with company policies.
• Lead, motivate, and train retail staff to deliver excellent customer service.
• Manage staff scheduling, performance, and development.
• Monitor sales performance and implement strategies to achieve sales targets.
• Ensure proper inventory management, stock control, and timely replenishment.
• Handle vendor relations, including sourcing, pricing, and negotiating terms.
• Maintain store cleanliness, safety, and compliance with regulatory requirements.
• Analyze operational reports and recommend improvements for productivity and cost control.
• Handle customer feedback and resolve issues effectively.
• Support business growth initiatives, promotions, and marketing activities.

This position is responsible for planning and coordinating the operations of the retail store, including managing the staff and all equipment in the store. He/she will also help to manage inventory levels and coordinate with supplies to maintain stock levels.

Individual to be involved in:

1. Oversee daily operations of the store to ensure smooth and efficient service delivery in achieving operational goals.

2. Act as the main point of contact for customer inquiries, complaints, and service-related issues, ensuring timely and satisfactory resolutions.

3. Act as the main point of contact with suppliers in order to manage the inventory in the store

4. Assist in planning and coordinating promotional activities.

5. Collaborate with internal teams to ensure clients receive accurate information and personalized recommendations.

Competencies:

1. Experience in marketing techniques, to assist the team in planning and coordinating promotional acitivites.

2. Expertise in customer service best practices to enhance customer satisfaction and build long-term client relationships.

3. Strong organizational and multitasking skills to efficiently oversee daily store operations

The retail operations manager oversees store daily activities ensuring smooth and efficient functioning.

• Boost sales team performance by achieving targets
• Train staff on hairdressing services, washing, blowing, and drying
• Deliver exceptional customer service addressing queries on treatments and products

• At least 4 years of experience in hairdressing or sales industries
• Able to work extended retail hours (10am to 8.30pm)
• Available for four days off per month

• A competitive salary package with high bonus potential and commissions
• Career advancement opportunities and professional training will be provided

Our organization is seeking a seasoned Retail Operations Manager to spearhead our team and drive business growth through strategic planning.

• Key Responsibilities:
• Delve into market trends, devise and implement plans to augment customer base, enhance store foot traffic, and optimize profitability.
• Mentor and train sales staff to meet sales targets by providing constructive feedback and guidance.
• Guarantee exceptional customer satisfaction through prompt and courteous service.
• Oversee daily store operations, ensure adherence to policies and procedures, and handle all staff and customer issues as they arise.

• Excellent communication, interpersonal, and problem-solving skills.
• Able to work flexible hours, including weekends and public holidays.
• Previous retail experience is highly desirable.

The Store Manager is a vital position responsible for overseeing the day-to-day operations of a retail store, ensuring seamless customer service and business efficiency.

• Candidates must have experience in recruitment, staff training, and employee retention to ensure a high-performing team.
• Effective performance management skills are necessary to drive individual and store objectives while fostering a culture of continuous improvement.

• A successful Store Manager will drive sales growth by setting clear KPIs, monitoring hourly sales achievements, and implementing action plans as needed.
• They will also be accountable for optimizing store profitability through cost management and competitor analysis.

• This role requires strong relationship-building skills to foster loyalty with existing customers and recruit new ones through effective CRM strategies.
• Candidates should be able to manage and resolve customer feedback while maintaining high motivation levels within the team.

• The ideal candidate will ensure the store's overall condition, adhere to merchandising guidelines, and maintain accurate stock inventory to minimize shrinkage.
• They will work closely with the Supply Chain team on any stock-related issues.

• Candidates should possess sound financial management skills to train staff, enforce procedures, and maintain store funds according to company policies.

• This role requires excellent communication and organizational skills to disseminate information to the team and implement required actions.
• Candidates must also ensure store compliance with audit processes and requirements.

The successful candidate will be responsible for overseeing the daily operations of a retail outlet, ensuring high levels of customer satisfaction through excellent sales service. This role requires experience in the beauty industry and proven sales skills to achieve monthly sales targets.

• Key Responsibilities:
• Supervise and guide team towards maximum performance and service standards
• Ensure high levels of customer satisfaction through excellent sales service
• Experienced in beauty industry with proven strong record of sales
• Able to achieve outlet monthly sales target set by Management
• Deal with feedbacks and complaints from customers to maintain the outlet's reputation
• Manpower scheduling for staff
• Submit daily sales and revenue reports to Management
• Plan and oversee in-store promotional events or display
• Ensure the store fulfils all legal health and safety requirements

Requirements:

• Minimum 2 years of experience
• Strong communication and leadership skills
• Ability to work in a fast-paced environment
• Proven sales skills and ability to meet targets

Key Responsibilities:

• Manage and motivate a team of merchandisers across Singapore.
• Ensure shelves are fully stocked, displays look great, and promotions run smoothly.
• Plan and execute sampling programs and consumer activation events that delight shoppers.
• Keep store operations running like clockwork - from route planning to optimization.
• Regularly inspect stores to ensure everything meets brand standards.

• At least 5 years in FMCG retail operations or activations - with experience managing a team.
• Leadership: You love guiding field teams to hit targets and deliver results.
• Execution: Strong eye for detail, with a hands-on approach to ensuring plans happen on the ground.
• Organized & Analytical: Able to track performance, optimize resources, and improve efficiency.
• Tech-Savvy: Comfortable using MS Office and field force management tools.
• Others: Prefer applicant with own transport.

Key Responsibilities:

• Manage daily outlet operations
• Achieve/exceed set Key Performance Indicators (KPIs)
• Plan/adjust monthly rosters and sales targets
• Record attendance and process payroll
• Enforce discipline, motivate employees, and provide training/coaching
• Investigate inventory/money discrepancies and resolve issues
• Operate POS/NETS/CREDIT CARD machines and perform basic troubleshooting
• Maintain a clean, tidy environment and ensure timely stock ordering/replenishment

Required Skills and Qualifications:

• Ability to work flexible retail hours
• Willingness to commit to weekends/public holidays
• Effective communication with Mandarin/English-speaking customers

Benefits:

• Competitive salary range: $2300-$3300+
• Product Commission
• Quota Commission
• Allowance
• OT

Additional Requirements:

• Possession of Food and Beverage Safety and Hygiene Policies and Procedures certificate is preferable