622 Production Support jobs in Singapore

• Responsible for availability, incident, problem and capacity management for the applications in scope
• Response and resolve incidents, problem and user queries through proper analysis
• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
• Execute continuous service improvement plan, process improvement
• Ensures essential process / procedures are followed and contribute to defining standards.
• Communicate complex technical issues to business users in a language they understand
• Contribute in effective knowledge management best practices within team and organization
• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

• Minimum 4 years of experience working in Banking IT industry support. Experience in internet banking applications and mobile banking applications.
• Strong team player. Flexible and being able to manage time effectively.
• Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
• Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
• 3-4 years' experience with Distributed Technologies -AIX, MQ, Java, RDBMS, connect-direct
• 2+ years' experience supporting native iOS / Android applications in large Production environments
• Support maintenance of OpenShift, container native applications and microservice design patterns
• Solid understanding of ITIL methodology

Responsibilities:

• Ensuring system resilience through effective service recovery, disaster recovery (DR) testing, and root cause analysis (RCA) of incidents.
• Perform service recovery for Unix/Linux/Windows systems to ensure minimal downtime and business continuity.
• Conduct Disaster Recovery (DR) testing in coordination with business and infrastructure teams.
• Involved in Root Cause Analysis (RCA) investigations for critical incidents.
• Administer and maintain servers (Red Hat, AIX, Solaris, Windows) in production and DR environments.
• Provide 24x7 on-call support during assigned shifts and respond to severity 1 incidents under pressure.
• Collaborate with storage teams to troubleshoot SAN and NAS systems issues and incidents.
• Collaborate with NetBackup team for system backups and recovery.
• Worked with L1 in monitoring system performance and proactively address potential issues.

Experience/Skills:

• Unix/Linux/Windows Administrator with 6–7 years of hands-on experience in managing enterprise Unix/Linux/Windows environments.
• The ideal candidate will have strong expertise in Windows, Red Hat, AIX, and Solaris systems.
• Good understanding of enterprise storage solutions (IBM, EMC, Hitachi), NAS/SAN technologies, and NetBackup.

Technical Skills & Expertise:

• Operating Systems: Red Hat Enterprise Linux (RHEL), IBM AIX, Oracle Solaris, Microsoft Windows
• Storage Systems:SAN: IBM DS8000, EMC VMAX, EMC PowerMax 8000, Hitachi VSP, Huawei Dorado
• NAS: Dell EMC Isilon, Hitachi NAS Platform
• Backup Solutions: Veritas NetBackup
• Strong understanding of ITIL processes, incident management, and RCA methodologies
• Ability to work under pressure and manage critical incidents.
• Communicate effectively with stakeholders during high-impact incidents and recovery efforts.
• Openshift Container Platform (OCP) knowledge is a plus.
• VMWare knowledge is a plus.

Preferred Certifications:

• Red Hat Certified System Administrator (RHCSA) or Engineer (RHCE)
• Microsoft Certified Professional

• Monitoring applications and infrastructure alerts
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements
  
  
  

• Monitoring applications and infrastructure alerts
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements
  
  
  

• Minimum 1 year of experience in an application support role
• Proficiency in Unix commands, Shell scripting, and SQL queries
• Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus
• Exposure to the banking industry is advantageous
• Dynamic individual with a thirst for learning
• Strong team player with excellent interpersonal skills
• Ownership-oriented with the ability to meet SLAs without compromising on work quality
• Provide 24x7 operational support for all production activities.

• Seniority level Entry level

• Employment type Full-time

• Job function Production
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Unison Consulting by 2x

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Johor Baharu, Johore, Malaysia 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Direct message the job poster from RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)

Job Summary

We’re looking for a Production Support Analyst to support our team in Singapore . It's a 12 months renewable contract.

Responsibilities:

• Incident Management: Manage incidents according to defined processes and procedures, ensuring adherence to service targets and quality standards.
• Ticket Handling: Receive, analyze, and prioritize incoming tickets, assign them to appropriate teams or individuals, and ensure timely follow-up on resolutions.
• Issue Resolution: Troubleshoot and resolve complex technical issues within IT infrastructure environments, collaborating with cross-functional teams as needed.
• Root Cause Analysis: Identify recurring problems and implement preventative measures to minimize future occurrences.
• Communication: Effectively communicate status updates, outages, and other important information to stakeholders during production hours.
• Collaboration: Work closely with development teams, vendors, and external partners to address system issues and enhance overall system performance.
• Continuous Improvement: Proactively identify areas for process improvement and implement changes to improve efficiency and customer satisfaction.
• Reporting: Generate regular reports on incident trends, ticket resolution times, and other key metrics to help inform decision-making and drive continuous improvement efforts.
• Team Support: Assist in training new team members and provide guidance to junior staff members as needed.
• On-Call Support: Participate in after-hours on-call rotations to ensure system stability and availability outside of standard business hours.

Requirements:

Education :

• Bachelor’s degree in computer science or related field.
• About 6 years’ relevant experience preferably in a Finance Institution.

Must have:

• Minimum 4 years of experience working in Banking IT industry support .
• Experience in internet banking applications and mobile banking applications.
• Strong team player. Flexible and being able to manage time effectively.
• Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
• Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
• Solid understanding of ITIL methodology.

Key Technical Skills:

• 3-4 years’ experience with Distributed Technologies - AIX, MQ, Java, RDBMS, connect-direct
• 2+ years’ experience supporting native iOS / Android applications in large Production environments.
• Support maintenance of OpenShift, container native applications and microservice design patterns.
• Two years of experience managing or supporting OpenShift or Kubernetes infrastructures.
• Experience with additional container, virtualization, or cloud technologies like Red Hat OpenShift Container Platform, Kubernetes, Docker, VMware vSphere, Amazon Web Services (AWS), etc.
• Ability to manage the container platform ecosystem.
• Assist in change review of container platform for new versions of OpenShift, Hotfixes, etc.
• Integrate multi-functional applications into container-based support services.
• Participate in a highly collaborative team environment, contributing to all phases of the development lifecycle.
• Troubleshoot software code issues and report findings.
• Review and provide feedback on project technical documentation.
• Assist in the troubleshooting of incidents, timely follow up with development team for fixes.
• Assist with trouble tickets with the ability to create, update, and close tickets, and track items to resolution (Remedy, Confluence, JIRA)
• Software Engineering & Change Management.
• Solid understanding of resiliency and redundancy designs.
• Interfaces and Messaging systems.

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.

• Seniority level Associate

• Employment type Contract

• Job function Analyst
• Industries IT Services and IT Consulting and Banking

Referrals increase your chances of interviewing at RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) by 2x

Johor Baharu, Johore, Malaysia 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job Requirements:

• 1 to 2 years hands on experiences on SWIFT is a must
• Good knowledge about SWIFT AMH and experiences to configuration, rule set up, troubleshoot is must.
• Knowledge about SWIFT Alliance Gateway (SAG & SNL), HSM (especially in the areas of connectivity, routing, communication with network) is highly valued.
• Good knowledge about over all SWIFT products like AMH, SAA, SAG, SNL, AWP, HSM, Alliance Connect is highly valued.
• Knowledge about SIT, UAT and Production environments.
• Analytical skill to analyse the user requirements, investigating the issues and ability to provide resolutions to resolve the issues effectively.
• Basic knowledge in Linux commands and SQL queries is a must.

Job Responsibilities:

• Monitor the SWIFT application (AMH, SAG & AWP ) system in production to ensure the system is healthy.
• Address the operational queries raised by users and provide the necessary information to close the ticket.
• Perform and document SIT/UAT for the developments done on AMH.
• Support UAT on AMH, carry out investigations on issues reported and provide the effective fixes.
• Support and/or perform other tests when necessary in UAT to ensure the environment is stable for the Testing.
• Prepare the necessary change details for the production releases.
• Any relevant tasks, which may present from time to time, related to the AMH project

Kindly take note of the following details for shift work

• Allowance should be included in the monthly hiring rate.
• Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

Shift Timing

• Morning shift 6am to 3pm
• General shift 9am to 6pm.
• Afternoon shift 2pm to 11pm
• Night shift 10pm to 7am.
• Need to support including night shift, weekends and public holidays

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a “L2 Production support ” This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Location: Singapore

Job Type: 12 Months contract

Job Requirements:

• 1 to 2 years hands on experiences on SWIFT is a must
• Good knowledge about SWIFT AMH and experiences to configuration, rule set up, troubleshoot is must.
• Knowledge about SWIFT Alliance Gateway (SAG & SNL), HSM (especially in the areas of connectivity, routing, communication with network) is highly valued.
• Good knowledge about over all SWIFT products like AMH, SAA, SAG, SNL, AWP, HSM, Alliance Connect is highly valued.
• Knowledge about SIT, UAT and Production environments.
• Analytical skill to analyse the user requirements, investigating the issues and ability to provide resolutions to resolve the issues effectively.
• Basic knowledge in Linux commands and SQL queries is a must.

Job Responsibilities:

• Monitor the SWIFT application (AMH, SAG & AWP ) system in production to ensure the system is healthy.
• Address the operational queries raised by users and provide the necessary information to close the ticket.
• Perform and document SIT/UAT for the developments done on AMH.
• Support UAT on AMH, carry out investigations on issues reported and provide the effective fixes.
• Support and/or perform other tests when necessary in UAT to ensure the environment is stable for the Testing.
• Prepare the necessary change details for the production releases.
• Any relevant tasks, which may present from time to time, related to the AMH project

Kindly take note of the following details for shift work

• Allowance should be included in the monthly hiring rate.
• Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

Shift Timing

• Morning shift 6am to 3pm
• General shift 9am to 6pm.
• Afternoon shift 2pm to 11pm
• Night shift 10pm to 7am.
• Need to support including night shift, weekends and public holidays

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to . Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: S Benakoppa

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly inaccordance with the relevant data protection law and Avensys' personal information and privacy policy.

Avensys Services is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a “Junior L2 Production support ” This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Location: Singapore

Job Type: 12 Months contract

Job Title: Junior L2 Production support

Job Summary:

We are looking for a dynamic and committed Java J2EE Application Support Engineer with at least 1 year of experience in application support or development, eager to grow in a challenging and fast-paced environment. The ideal candidate should have strong Java, Unix, and SQL knowledge with a keen interest in learning and taking ownership of responsibilities.

· Recent experience in working with Java J2EE applications

· Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL

· Experience in programming languages such as JAVA/J2EE.

· Experience in Unix commands , SQL queries

· Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell

· Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

· Exposure to banking industry is a plus

· Dynamic individual with thirst to learn

· Strong team player with excellent inter-personal skills

· Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

· Must be graduate from IT or Computer Science

· Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux

· Need to have eagerness to learn and perform with committment

Kindly take note of the following details for shift work

1. Allowance should be included in the monthly hiring rate.

2. Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

3. Shift Timing

1. Morning shift 6am to 3pm

2. General shift 9am to 6pm.

3. Afternoon shift 2pm to 11pm

4. Night shift 10pm to 7am.

4. Need to support including night shift, weekends and public holidays

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to . Your interest will be treated with strict confidentiality.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys Services' personal information and privacy policy.

Job Responsibilities:

• Participate in system implementation of KYC and AI related system integration with other AML systems.
• Take lead in pre-project planning activities and contribute to architecture and functional specification, delivery plan, technical design, cost estimation, and resource plan.
• Liaise with GTO teams and Business Users in explaining complex technical solution.
• Ensure non-event production cutover and adequate post implementation support.
• Collaborate with Architects, Security and Development Lead in solution design.
• Ensure solution design complies with enterprise design principles, security and control standards.
• Plan technical deliverables, and ensure development works meet project’s requirements within schedule.
• Manage project issues and provide timely status update.
• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested.
• Support Production issues on root cause analysis and resolution.
• Liaise with other application teams and business users for SIT/UAT.
• Manage project change request approval windows and deployment schedule.

Job Requirements:

• Strong Banking functional and technical delivery experience.
• Experience in Oracle SQL / PL-SQL, Java, Unix shell scripts, DevOps change process familiarity (Bitbucket, Jenkins.), Control-M, Aldon.
• Implementation experience on the following:
• AML Application (eg. Fircosoft, NR Detica, Actimize)

Interested candidates are invited to submit application via

Project description

We're expanding our Managed Services capabilities and seek an experienced Production Support Lead for trading and risk management systems. The role involves overseeing current engagements, primarily on the Murex platform, ensuring quality, and aligning with global best practices.

Responsibilities

• Supervise current L1/L2 production support engagements, utilizing onsite/offshore resources in business hours and 24x7 shifts.
• Bring critical and quality-driven thinking to maintain high-quality standards.
• Establish a delivery and quality assurance framework with processes, best practices, and KPIs.
• Define a strategy for building tools and accelerators for improved support.
• Manage client communications, ensuring alignment with SLAs and service delivery.
• Select and coach profiles, fostering a mindset for critical systems support.
• Collaborate with technology and business teams to minimize stability issues.
• Ensure adherence to Incident, Change, and Problem Management protocols.
• Introduce best practices and conduct regular reviews and meetings.

SKILLS

Must have

• 8+ years in production treasury application support for banks.
• Knowledge of Murex Treasury platform architecture
• Expertise in other trading platforms (e.g., Orchestrade, Finastra, FIS).
• Experience managing support teams across APAC, including team building and restructuring.
• Experience managing teams on 24x7 shifts.
• Proven leadership in defining processes and best practices.
• Strong background in Support Lead roles.
• L1 & L2 application technical and functional support experience.
• Proficiency in SQL, Pl/Sql, and system backups related to UNIX and Database.
• Excellent team collaboration, written and verbal communication skills.
• Effective stakeholder management.
• Flexibility for shifts and weekends.

Nice to have

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