119 Production Support jobs in Singapore

Project description

We're expanding our Managed Services capabilities and seek an experienced Production Support Lead for trading and risk management systems. The role involves overseeing current engagements, primarily on the Murex platform, ensuring quality, and aligning with global best practices.

Responsibilities

• Supervise current L1/L2 production support engagements, utilizing onsite/offshore resources in business hours and 24x7 shifts.
• Bring critical and quality-driven thinking to maintain high-quality standards.
• Establish a delivery and quality assurance framework with processes, best practices, and KPIs.
• Define a strategy for building tools and accelerators for improved support.
• Manage client communications, ensuring alignment with SLAs and service delivery.
• Select and coach profiles, fostering a mindset for critical systems support.
• Collaborate with technology and business teams to minimize stability issues.
• Ensure adherence to Incident, Change, and Problem Management protocols.
• Introduce best practices and conduct regular reviews and meetings.

SKILLS

Must have

• 8+ years in production treasury application support for banks.
• Knowledge of Murex Treasury platform architecture
• Expertise in other trading platforms (e.g., Orchestrade, Finastra, FIS).
• Experience managing support teams across APAC, including team building and restructuring.
• Experience managing teams on 24x7 shifts.
• Proven leadership in defining processes and best practices.
• Strong background in Support Lead roles.
• L1 & L2 application technical and functional support experience.
• Proficiency in SQL, Pl/Sql, and system backups related to UNIX and Database.
• Excellent team collaboration, written and verbal communication skills.
• Effective stakeholder management.
• Flexibility for shifts and weekends.

Nice to have

-

Job Summary

This role provides support to a production team. The ideal candidate will have relevant work experience and possess the necessary skills to perform administrative tasks efficiently.

• Prepare documentation, including certificates and work orders.
• Update sales orders, stock reports, and drumming schedules.
• Process goods receiving and system updates using ERP software.
• Perform general administrative duties and operational tasks as assigned.

• Relevant work experience in administration.
• Degree in any field or equivalent.
• Experience with ERP systems (SAP / Oracle / Navision) is advantageous.

The successful candidate will possess strong organizational skills and be able to work effectively in a fast-paced environment.

• Provide Level 1.5 and Level 2 support for mission-critical production systems in a 24x7 environment.
• Perform incident management, problem resolution, and root cause analysis for issues across applications, middleware, OS, and database layers.
• Support Java/J2EE-based applications deployed on Linux (RHEL) environments.
• Write, maintain, and optimize SQL scripts, stored procedures, and shell scripts for data extraction, transformation, and process automation.
• Execute and validate production deployments during approved green zones or scheduled windows.
• Maintain SLAs, track KPIs, and work with SRE/dev teams to ensure system availability and reliability.
• Work closely with application development, QA, infrastructure, and business teams to triage and resolve issues.
• Create and maintain detailed documentation of SOPs, known errors, and runbooks.
• Perform daily health checks, batch job monitoring, and service availability verification.
• Ensure compliance with ITIL-based support practices including incident, problem, and change management.

• 2-5 years of production support experience, preferably in the banking or financial services domain.
• Strong hands-on knowledge of RHEL/Linux OS, including shell scripting and command-line troubleshooting.
• Experience supporting Java/J2EE applications (log analysis,thread dumps, heap analysis, performance tuning).
• Proficiency in SQL and PL/SQL with experience in databases like Oracle, PostgreSQL, or MySQL.
• Familiarity with production deployment processes, rollback procedures, and change controls.
• Experience working with batch jobs, ETL pipelines, or file-based integrations.
• Exposure to monitoring tools (e.g., Splunk, AppDynamics, Dynatrace, Grafana, Prometheus, ELK stack).
• Familiarity with CI/CD tools (e.g., Jenkins, GitLab CI/CD), version control systems, and basic automation practices.
• Hands-on with ITSM/ticketing tools like ServiceNow, Remedy, or JIRA.
• Experience in incident escalation management and providing post-mortem documentation and follow-ups.
• Strong analytical and communication skills, with a customer-centric support mindset.

Job Overview

We are seeking a skilled Production Support Specialist to join our engineering team. In this role, you will play a vital part in ensuring the smooth operation of our manufacturing processes by setting up, operating, and maintaining precision equipment and machinery.

About the Role

• You will be responsible for setting up, operating, and maintaining measuring equipment, gauges, and fixtures to ensure accuracy and precision.
• Perform troubleshooting and repair of machinery and equipment to minimize downtime and optimize production efficiency.
• You will program CNC lathe machines to meet production requirements, operate turn mill machines with automatic bar feeders for efficient production, and monitor production progress to fine-tune machines and optimize component production.
• You will also perform ad hoc duties as assigned by the management team.

Requirements

• A minimum ITE or Diploma qualification in a relevant field is required.
• Prior experience in the engineering industry is advantageous but not essential.

What We Offer

We provide a dynamic work environment that fosters growth and development. Our team members enjoy competitive benefits, opportunities for professional advancement, and a chance to make a meaningful contribution to our organization's success.

1 year contract under employment agency payroll

Work Location: Changi Business Park

Monthly salary inclusive of allowance: $3200 to $4290 (company does not offer bonus)

Below is the Shift Timing (Working 5 days a week, involves rotating shift and support including night shift, weekends and public holidays)

• Morning shift 6am to 3pm
• General shift 9am to 6pm.
• Afternoon shift 2pm to 11pm
• Night shift 10pm to 7am

Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

Note : 8 hours shift will be subjected to change to 12 hours shift (eg. work 3 days and rest 4 days and vice versa)

Job Scope:

• Provide L1 production support for 24x7 on corporate internet banking / CDN / monitoring system related applications.
• To coordinate and support infrastructure maintenance activities
• To manage implementations of new application releases; adhering to the best practices of the release management process.
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
• To enhance existing support process to maintain/improve service level & quality.

Requirement:

• Locals (Must cleared both client security checks and pre-employment check)
• Bachelor's degree in Computer Science, Information Technology, or a related field
• 1-3 years of experience in IT production support, preferably in banking or financial services
• Basic understanding of payment systems, transaction flows, and banking operations is highly desirable
• Familiarity with ticketing tools and monitoring tools
• Good problem-solving skills and ability to work under pressure in a fast-paced environment
• Strong communication skills with the ability to liaise effectively across teams
• Knowledge incident management processes is a plus
• Able to commit for a 1 year contract

ES Recruitment Pte Ltd (09C4235)

Hong Chiew Guat (R )

Experience: 6-9 Years

Role: Production Support Analyst

Key Skills:

· Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle with Production Support and Administration experience primarily in L2 Support role

Key Responsibilities:

· Deliver a 1st class Production Support service to Channel's stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

• Ensures essential process / procedures are followed and contribute to defining standards.
• Coach and be receptive to coaching to uplift the team's and your individual knowledge
• Communicate complex technical issues to business users in a language they understand
• Contribute in effective knowledge management best practices within team and organization

Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Key Requirements:

· 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

· Strong understanding of ITIL methodology

Essential Technical Skill :-

• 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.
• Strong working experience in Microsoft Dynamics CRM application production support
• Strong understanding of Microsoft Dynamics CRM application architecture
• Excellent troubleshooting skills in Control-m batch issues, SSIS packages
• Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)
• Hands-On experience in writing / debugging scripts, code, and database queries
• Software Engineering & Change Management
• Solid understanding and execution of DR & BCP
• Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

Competent in Microsoft Excel, PowerPoint and Word document

Responsibilities:

• Perform root cause analysis on application defects and provide solution for remediation.
• Prioritize defects and plan for production release based on defect criticality or align with quarterly releases
• Perform program code development, support end-to-end testing in SIT, UAT and deployment to Production environments.
• Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments.
• Communicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries.
• Assist production level 2 support with the investigation, root cause finding and feasibility of recovery approach as and when required.
• Follow up on defect closure and meet defect closure KPI
• Share production defect support learning with internal teams to improve quality and minimize future defects of application delivery
• Ensure application documentation is properly updated for each production release

Requirements

Education:

• Bachelors' Degree in Computer Science or related field.
• 3 or more years' of Production Support L3 experience across multiple technologies / platform
• Strong troubleshooting and problem solving skills
• Strong written, oral communication skills and able to manage user / vendor / customer
• Has experience with end-to-end development following SDLC
• Ability to easily adopt to any technology / environment
• Experienced and have good understanding in Core Banking modules
• Preferable with knowledge of bulk file transactions and payments domain
• Familiar with incident and problem management process
• Familiar with agile methodologies

Key Domain/ Technical Skills:

Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400.

We are seeking a Production Support Specialist to perform Corrective and Preventive Maintenance of wafer fab manufacturing equipment. The ideal candidate will support the running of production in the module, ensure readiness for production, and maintain 6S practices in the Fab and maintenance support areas.

• Perform regular maintenance tasks to prevent equipment downtime.
• Support production teams during shifts, ensuring seamless operation and addressing any issues that may arise.
• Maintain a clean and organized workspace, adhering to 6S principles.

To be successful as a Production Support Specialist, you should have no prior work experience, but preferably be an Entry Level specialist in Engineering - Mechanical/Automotive or equivalent.

You may be required to work overtime during weekends and public holidays, and work in a cleanroom environment.

• No prior work experience required.
• Preferably Entry Level specialized in Engineering - Mechanical/Automotive or equivalent.
• Able to work in a team environment and communicate effectively with colleagues.
• Familiarity with Microsoft Office and ability to learn new software quickly.

This role offers the opportunity to gain valuable experience in a dynamic industry, develop your skills, and work in a collaborative team environment.

The successful candidate will work in a cleanroom environment and may be required to work overtime during weekends and public holidays.

We are seeking a highly motivated and detail-oriented individual to join our team as an Engineering Assistant . The successful candidate will be responsible for conducting 5S activities, maintaining good storage of tools and materials, and ensuring compliance with company rules and regulations.

The Engineering Assistant will also be responsible for troubleshooting issues, performing software loading, and handling re-configurations in accordance with customer specifications. Additionally, the candidate will assist engineers with pilot run orders, resolve product-related issues, and provide daily updates on orders on the line.

Key Responsibilities:

• Conduct 5S activities and ensure compliance with company rules and regulations
• Maintain good storage of tools and materials
• Troubleshoot issues and perform software loading
• Handle re-configurations in accordance with customer specifications
• Assist engineers with pilot run orders and resolve product-related issues
• Provide daily updates on orders on the line

Requirements:

• NITEC or Diploma in Electrical/Electronics/Mechatronics/Computer Engineering
• Willingness to learn and ability to pick up skills quickly
• Good communication skills and ability to work well in a team
• Familiarity with MS Office and good documentation skills
• Ability to commit to overtime (OT) when required

Benefits:

• Ongoing training and development opportunities
• A collaborative and dynamic work environment
• Competitive salary and benefits package
• Opportunities for career growth and advancement

Other Information:

• Work location: (near Labrador Park MRT)
• Working hours: (7am - 3pm, Monday to Friday)

To succeed in this role, you will need:

Technical Skills:

• Troubleshooting and problem-solving skills
• Knowledge of hardware and software engineering principles
• Experience with MS Office and documentation
• Ability to work with electrical/electronics/mechatronics/computer systems

Soft Skills:

• Excellent communication and teamwork skills
• Ability to work under pressure and meet deadlines
• Flexibility and willingness to learn new skills

Why Join Us?

We offer a dynamic and collaborative work environment, ongoing training and development opportunities, and a competitive salary and benefits package. If you are a motivated and detail-oriented individual who is looking for a challenging and rewarding role, we encourage you to apply.