440 IT Helpdesk jobs in Singapore

Job Summary

We are looking for a IT Helpdesk and Support Specialist for one of our clients to provide daily technical support and ensure smooth IT operations. The ideal candidate should have experience in helpdesk support, desktop troubleshooting, and basic server/network administration.

Responsibilities

• Provide end-user support for issues related to PCs, peripherals, networks, wireless devices, printers, and Microsoft Office.
• Escalate unresolved issues to 2nd level support or relevant vendors.
• Track and update incidents using the company's web-based system.
• Move and set up workstations when needed (e.g. staff moves, BCP).
• Deploy equipment with standard OS and software.
• Handle daily backup tasks and data restoration.
• Support Windows Server administration, inventory tracking, and corporate application issues.

Job Requirements

• Diploma in Information Technology or computer Science.
• Minimum 1 year of experience in IT helpdesk, desktop support, Windows Server, and network administration.
• Experience in delivering IT support services in an enterprise environment.

Other Information:

Work Location: Jurong Island, Singapore((Shuttle bus services will be provided at Jurong East/Chua Chu Kang MRT Station)

Job Type: Contract - 6+ Months

Salary Range: S$2700 - S$3,000 per month

If you are interested, kindly send your resume (in MS Word format) to Mounika at stating your salary expectations & availability to take it forward.

All Curriculum Vitae will be treated with the strict confidentiality.

By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at Privacy Policy at

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

"e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups's PDPA and e2i's PDPA ."

Mounika Tanuku|EA Regn. No. R

RMA Consultants Pte Ltd|EA Licence No. 93C4403

Headline:
IT Helpdesk Support - Join Our Tech-Savvy Team!
Body:
Are you passionate about technology and helping people solve problems? Do you have a knack for troubleshooting and a friendly, patient demeanor? If so, (Company Name) is looking for an enthusiastic IT Helpdesk Support Technician to join our team!
In this entry-level role, you'll be the first point of contact for our employees experiencing technical issues. You'll provide timely and effective support, ensuring that everyone can stay productive.
What You'll Do:
Provide first-level technical support via phone, email, and in-person.
Troubleshoot hardware, software, and network issues.
Log and track support requests in our ticketing system.
Escalate complex issues to senior IT staff.
Assist with onboarding new employees and setting up their equipment.
Maintain documentation of common issues and solutions.
What You'll Bring:
High school diploma or equivalent; Associate's degree in IT or related field is a plus.
Basic understanding of computer hardware, software, and networking.
Excellent communication and customer service skills.
Ability to troubleshoot technical issues independently.
Strong organizational skills and attention to detail.
A positive attitude and a willingness to learn.
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IT HELPDESK ENGINEER（System HelpDesk) - L2, L3)

(Salary Range: S$4000~S$5800)

Responsibilities:

• Assist Customer's HQ - in Germany to proceed end-users support tasks.
• Helpdesk support mainly (Around 15 users at maximum.)
• Experience in supporting with Microsoft business applications, Proofpoint, Sophos endpoints, Network issues trouble shooting.
• Monitoring and maintaining Network issues trouble shooting.
• Implementing security protocols and procedures to prevent potential threats.
• Creating user accounts and performing access control.
• Keeping up to date with advancements and best practices in IT administration.
  Veeam backup
• Upgrading, installing and configuring new hardware and software to meet company objectives.

Requirements:

• Diploma in Information Technology of Computing , information systems, or similar.
• At least two years' experience in a similar role.
• Experience with IT systems, networks, and related technologies.
• Good knowledge of best practices in IT administration and system security.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Others IT technical capabilities are welcome

Remarks

• 3 days station at client's office for Technical and Desktop support
• Other 2 days work week in office or visit onsite customers for support.

We are looking for an experienced IT Helpdesk Support Engineer to support and maintain critical application systems, ensuring smooth operations and high system availability. Join our dynamic team and contribute to significant government projects

• Opportunity to develop skills in software development, troubleshooting, and application support.
• Be part of a team ensuring mission-critical applications run smoothly.
• Competitive salary and benefits package. (Basic + Bonus)

Responsibilities:

• Provide multi-channel support by handling customer inquiries via hotline, email, online forms, chatbot, portal, and case management system.
• Perform basic troubleshooting in accordance with standard operating procedures (SOPs) and user guides.
• Escalate complex or unresolved issues to the appropriate teams, ensuring timely resolution within the defined Service Level Agreement (SLA).
• Maintain accurate and timely records of all customer interactions and follow-ups in the CRM system.
• Monitor and highlight recurring issues or trends to the team leader for proactive resolution.

Job Requirements:

• ITE, NITEC, or Diploma in Computer Science or a related field.
• Minimum 2 years of experience in a Technical Helpdesk or IT Support role.
• Prior experience supporting government-related projects.
• Strong verbal and written communication skills.
• Familiarity with firewall configurations, IP address whitelisting, and basic networking concepts (e.g. CCNA-level knowledge) would be an added advantage.
• Detail-oriented with a high level of accuracy in logging and managing customer interactions.
• Proactive in identifying and escalating recurring issues or potential problem trends.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec's Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R

ScienTec Consulting Pte Ltd – 11C5781

Job Descriptions:

• System Software Maintenance: Routine maintenance, installation, upgrades, user guidance, and configuration services for Windows operating systems; as well as system installation, image creation and maintenance.
• Hardware fault detection, location, and troubleshooting
• Switch-to-terminal network connectivity and troubleshooting
• Supports wired network, Wi-Fi, shared files, and VPN access
• Handle tickets assigned by the call center and complete them on time
• Handle other helpdesk tasks

Job Requirements:

• Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.)
• Familiar with general network hardware and capable of performing basic troubleshooting and configuration tasks
• Ability to Support of Office Network, Shared Drive, Wireless, and VPN connectivity

About the Helpdesk Support Engineer Role
We are seeking a dedicated IT Support Specialist to join our team and ensure seamless technology operations across our organisation. This role combines technical expertise with excellent customer service skills to support end-users and maintain critical IT infrastructure across multiple locations on Sentosa Island.
Key Responsibilities
Maintain and support end-user computing devices (EUCDs) and network infrastructure, including LAN and WiFi systems.
Oversee back-end server operations to ensure optimal performance and reliability across all locations.
Administer anti-virus solutions, specifically Trend Micro and Apex One Office Scan systems, and ensure all IT systems remain current with security patches for Windows, Intel drivers, and applications.
Provide comprehensive helpdesk support through multiple channels including email, IT hotline, walk-in requests, and both onsite and remote assistance, maintaining detailed logs of all incidents and support requests through our ITSM platform.
Manage front-end client systems running Windows 11 and other operating systems, including imaging, deployment, and troubleshooting.
Coordinate with vendors for system setup, repairs, and maintenance activities while logging all cases appropriately.
Create clear technical documentation and user manuals with step-by-step instructions and maintain work-in-progress reports for knowledge sharing and compliance purposes.
Configure and support online video conferencing systems to facilitate effective communication across the organisation.
Undertake other duties as assigned by the IT Supervisor to support overall departmental objectives.
Requirements
Diploma or degree in Information Technology, Computer Science, or related field.
Minimum 2-3 years of experience in IT support or helpdesk roles.
Strong knowledge of Windows operating systems, particularly Windows 11.
Experience with network troubleshooting (LAN/WiFi).
Familiarity with ITSM platforms and ticketing systems.
Knowledge of anti-virus management systems (Trend Micro preferred).Understanding of hardware and software troubleshooting methodologies.
Preferred Qualifications
Professional certifications (CompTIA A+, Network+, or Microsoft certifications).
Experience with server administration.
Knowledge of video conferencing systems.
Asset management system experience.
Previous experience in government or public sector environments.
Good to Have
Excellent problem-solving and analytical skills.
Strong communication and interpersonal abilities.
Customer service orientation with focus on user satisfaction.
Ability to work independently and manage multiple priorities.
Attention to detail and commitment to documentation.
Willingness to travel between multiple office locations.
Adaptability to changing technology environments.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
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1. Team Leadership
Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents).
Allocate and prioritize incoming support tickets.
Provide coaching, mentoring, and performance feedback to helpdesk agents.
Manage scheduling, ensuring coverage for different shifts if needed.
2. Technical Support Oversight
Ensure tickets are handled efficiently, professionally, and within SLAs (Service Level Agreements).
Handle complex or escalated technical issues that junior staff can't solve.
Maintain high standards for troubleshooting and documentation.
3. Customer/End-User Communication
Ensure excellent service to internal or external users.
Follow up with users on unresolved issues or complaints.
Communicate downtime, incidents, and updates clearly to affected users.
4. Reporting and Metrics
Track ticket volumes, resolution times, customer satisfaction scores, and other KPIs.
Produce regular reports for IT managers or senior leadership.
Identify patterns or recurring problems and suggest long-term fixes.
5. Process Improvement
Create, update, and enforce helpdesk policies, knowledge base articles, and standard operating procedures (SOPs).
Recommend tools or process upgrades to improve efficiency (like better ticketing systems, chatbots, etc.).
6. Collaboration
Work closely with other IT teams (Network, Systems, Security) to escal and resolve major issues.
Participate in change management and incident management processes.
7. Training and Development
Onboard new helpdesk staff.
Organize continuous learning (e.g., new software rollouts, cybersecurity training).
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Position Overview
We are seeking a dedicated IT Support Specialist to join our team and ensure seamless technology operations across our organisation.
This role combines technical expertise with excellent customer service skills to support end-users and maintain critical IT infrastructure across multiple locations on Sentosa Island.
Key Responsibilities
Infrastructure & Network Support : Maintain and support end-user computing devices (EUCDs) and network infrastructure, including LAN and WiFi systems. Oversee back‐end server operations to ensure optimal performance and reliability across all locations.
Security Management : Administer and manage anti‐virus solutions, specifically Trend Micro and Apex One Office Scan systems. Ensure all IT systems remain current with security patches for Windows, Intel drivers, and applications to maintain organisational security standards.
Service Desk Operations : Provide comprehensive helpdesk support through multiple channels including email, IT hotline, walk‐in requests, and both onsite and remote assistance. Maintain detailed logs of all incidents and support requests whilst ensuring timely resolution through our ITSM platform.
Technical Support & Deployment : Manage front‐end client systems running Windows 11 and other operating systems, including imaging, deployment, and troubleshooting. Provide technical assistance for hardware and software setup, configuration, and problem resolution.
Asset & Vendor Management : Maintain accurate IT asset management records, including asset tagging and proper disposal of equipment. Coordinate with vendors for system setup, repairs, and maintenance activities whilst logging all cases appropriately.
Documentation & Reporting : Create clear technical documentation and user manuals with step‐by‐step instructions. Maintain work‐in‐progress reports and ensure all activities are properly documented for knowledge sharing and compliance purposes.
Additional Support : Configure and support online video conferencing systems to facilitate effective communication across the organisation. Undertake other duties as assigned by the IT Supervisor to support overall departmental objectives.
Required Qualifications
Diploma or degree in Information Technology, Computer Science, or related field
Minimum 2‐3 years of experience in IT support or helpdesk roles
Strong knowledge of Windows operating systems, particularly Windows 11
Experience with network troubleshooting (LAN/WiFi)
Familiarity with ITSM platforms and ticketing systems
Knowledge of anti‐virus management systems (Trend Micro preferred)
Understanding of hardware and software troubleshooting methodologies
Preferred Qualifications
Professional certifications (CompTIA A+, Network+, or Microsoft certifications)
Experience with server administration
Knowledge of video conferencing systems
Asset management system experience
Previous experience in government or public sector environments
Key Competencies
Excellent problem‐solving and analytical skills
Strong communication and interpersonal abilities
Customer service orientation with focus on user satisfaction
Ability to work independently and manage multiple priorities
Attention to detail and commitment to documentation
Willingness to travel between multiple office locations
Adaptability to changing technology environments
#J-18808-Ljbffr

Job Descriptions:
System Software Maintenance: Routine maintenance, installation, upgrades, user guidance, and configuration services for Windows operating systems; as well as system installation, image creation and maintenance.
Hardware fault detection, location, and troubleshooting
Switch-to-terminal network connectivity and troubleshooting
Supports wired network, Wi-Fi, shared files, and VPN access
Handle tickets assigned by the call center and complete them on time
Handle other helpdesk tasks
Job Requirements:
Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.)
Familiar with general network hardware and capable of performing basic troubleshooting and configuration tasks
Ability to Support of Office Network, Shared Drive, Wireless, and VPN connectivity
#J-18808-Ljbffr