3,486 IT Coordinator jobs in Singapore

The role of a Help Desk Associate requires working 5-6 days a week with 12-hour shifts, including weekends and public holidays. This position involves being deployed as a floater to various locations across the island.

• Welcome visitors at the front desk and provide exceptional customer service.
• Answer inquiries and respond to feedback in a professional manner.
• Offer directional assistance to those in need.
• Maintain the front desk area in an organized and presentable condition.
• Perform access control and data entry tasks efficiently.

Key Responsibilities:

1. Greet and welcome visitors at the front desk, providing a positive first impression.
2. Attend to inquiries and answer queries or feedback in a timely and professional manner.
3. Provide directional assistance to visitors and ensure they reach their destinations safely.
4. Keep the front desk area tidy and presentable, maintaining a clean and organized environment.
5. Handle access control and data entry tasks accurately and efficiently.

Benefits:

This role offers a unique opportunity to work in a dynamic environment, interacting with various people from different backgrounds. As a Help Desk Associate, you will have the chance to develop your communication skills, learn new technologies, and grow professionally.

About the Role:

This is a full-time position that requires a high level of flexibility, adaptability, and teamwork. The successful candidate will be able to work effectively in a fast-paced environment, prioritize tasks, and manage multiple responsibilities simultaneously.

We are seeking a skilled and empathetic individual to join our team as a Customer Support Expert. As part of this role, you will be responsible for delivering exceptional support experiences to our clients via phone, live chat, and email. Your goal will be to resolve issues efficiently and effectively, while also providing tailored solutions to meet their unique needs.

• You will work closely with customers to understand their concerns and provide timely resolutions.
• Utilize troubleshooting frameworks to identify and diagnose software issues, ensuring seamless product experiences.
• Stay up-to-date with internal resources and tools to continuously improve your knowledge and skills.
• Apply business acumen to identify opportunities for growth and development in client interactions.
• Collaborate with cross-functional teams to drive customer satisfaction and retention.

• Fluent English communication skills.
• A self-motivated and curious approach, with a growth mindset.
• A performance-driven mentality, prioritizing customer satisfaction.
• The ability to thrive in a dynamic and collaborative environment.
• A willingness to receive feedback and coaching.

This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences. If you are a motivated and empathetic professional looking to make a real impact, we encourage you to apply.

This is a full-time position that requires strong communication and problem-solving skills. You will be working closely with customers and internal stakeholders to deliver outstanding support experiences.

We offer a competitive compensation package, comprehensive training, and opportunities for professional growth and development. Our company values diversity, equity, and inclusion, and we strive to create a workplace culture that reflects these principles.

This role involves providing exceptional customer service to clients, resolving their queries and issues in a timely and professional manner.

• Cash Handling: Collect daily cash from service staff, record collections in CSM and ERP systems, print daily collection reports for approval, and submit these reports to the Finance Department.
• Inventory Management: Log spare parts used in daily jobs into the CSM system and update job statuses accordingly.
• Documentation: Scan and upload daily job sheets to the server.
• Communication: Respond to email enquiries, send quotations to schools for service requests, and assist with stock counting during annual stock takes.

• Customer Service Experience: Proven ability to provide top-notch customer service in a fast-paced environment.
• Communication Skills: Excellent written and verbal communication skills, with the ability to effectively interact with customers, colleagues, and management.
• Technical Skills: Proficient in Microsoft Office, including Excel, Word, and other relevant software applications.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

We are a leading provider of services, dedicated to delivering exceptional results and exceeding client expectations.

We are seeking a skilled and proactive IT professional to manage and support our organization's day-to-day IT infrastructure and systems.

This includes managing service requests, creating shared mailbox accounts, user access management, certificate issuance/renewal requests, and software/application packaging.

Job Summary

Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.

We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.

Job Responsibilities

· User Support & Incident Handling

• Provide first-level IT support via phone, email, and chat.
• Log, categorize, and prioritize incidents and service requests using ServiceNow.
• Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
• Monitor ticket queues and ensure timely resolution in line with SLAs.
• Maintain clear communication with users throughout the support lifecycle.

· Knowledge & Documentation

• Update and maintain internal knowledge base articles.
• Document troubleshooting steps and resolutions for future reference.
• Contribute to continuous improvement of support documentation and workflows.

· IT Provisioning & Access Management

• Install and configure software and basic hardware.
• Set up network access, printers, and shared resources.
• Manage user permissions and license allocations.
• Ensure compliance with internal security and access policies.

· Collaboration & Process Improvement

• Work closely with other IT teams to resolve complex issues.
• Participate in service improvement initiatives and feedback loops.
• Support audits and reporting related to ITIL processes and SLA metrics.

Job Requirements

• Diploma in any relevant field.
• Minimum 1 year of experience as IT Help Desk/IT Support or with working IT knowledge supporting global teams are welcome to apply.
• ITIL Foundation certification is advantageous.
• Can maintain and update knowledge-based articles.
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management and etc).
• Collaborate with other IT teams to ensure seamless service delivery.
• Proficient in PC operating skills on MS Windows (Outlook, Word, Excel, internal application software and etc) and iPad on iOS.
• Can perform business tasks in English (reading, writing, speaking).
• Can communicate effectively with Chinese-speaking stakeholders in Mandarin is preferred.

Working Conditions

· Location: TUAS SOUTH

· Work Hours: Monday to Friday, 8AM to 5PM

· Environment: Collaborative and inclusive workplace with opportunities for professional development

· Salary: Competitive monthly salary based on experience and qualifications

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

Securing the Future with AvePoint
AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions featured in over 100 cloud marketplaces. To learn more, visit
At AvePoint, we are dedicated to investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!
About The Role
We are seeking a competent IT Help Desk Technician to provide fast and effective technical assistance on computer systems. The ideal candidate will have excellent technical knowledge and the ability to communicate effectively to understand problems and explain solutions. They must also be customer-oriented and patient to deal with difficult customers.
Key Responsibilities
Support and Troubleshooting
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Provide first-line support to new hires during their initial period.
Address and resolve IT-related issues promptly to ensure minimal disruption.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Collaborate with the IT support team to escalate and track the resolution of complex issues.
Follow up and update customer status and information.
Onboarding New Employees
Manage the IT onboarding process for new hires.
Coordinate with HR and department managers to schedule onboarding sessions.
Ensure new employees have the necessary hardware, software, and access to systems before their start date.
Conduct initial IT orientation sessions to familiarize new hires with the company's technology infrastructure, policies, and procedures.
Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the onboarding and training programs.
Gather feedback from employees and stakeholders to continuously refine the onboarding and training experience.
Documentation and Compliance
Maintain up-to-date documentation of IT onboarding procedures and training materials.
Ensure compliance with IT policies, security protocols, and industry regulations.
Providing Administrative and General Support
Administrative support for the procurement of IT Equipment and Services.
Responsible for IT Asset Management:

• Monitor the software licensing and deployment status.
• Receipt and recording of assets delivered.
• Monitor the software licenses purchased and usage.
• Monitoring and tracking of desktops/laptops/accessories assigned to users.

Training and Development
Provide onboarding briefing for new employees on approved software and usage.
System Maintenance and Updates
Assist in the deployment of new software and hardware updates.
Requirements
Proven experience as a help desk technician or other customer support role.
Tech-savvy with working knowledge of office automation products, databases, and remote control.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Proficiency in English.
Excellent communication skills.
Customer-oriented and cool-tempered.
Strong analytical and problem-solving abilities to diagnose and resolve technical issues efficiently.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Experience working in a team-oriented, collaborative environment.
Proven experience managing and troubleshooting Entra ID (Azure Active Directory) environments.
Understanding of security best practices and compliance requirements related to identity management.
Familiarity with Singapore's data protection laws (e.g., PDPA) and IT compliance requirements.
Preferred Qualifications (Good To Have)
Additional certification in IT or customer service is a plus.
Familiarity with different operating systems and platforms.
Microsoft Certifications: Azure, Entra ID, etc.
Familiarity with ITIL (Information Technology Infrastructure Library) practices for IT service management.
Understanding of basic cybersecurity principles and practices to help protect company data and systems.
AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drive our success and are at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Data Security Software Products
#J-18808-Ljbffr

Securing the Future with AvePoint
AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions featured in over 100 cloud marketplaces. To learn more, visit
At AvePoint, we are dedicated to investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!
About the Role
We are seeking a competent IT Help Desk Technician to provide fast and effective technical assistance on computer systems. The ideal candidate will have excellent technical knowledge and the ability to communicate effectively to understand problems and explain solutions. They must also be customer-oriented and patient to deal with difficult customers.
Key Responsibilities
1. Support and Troubleshooting
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Provide first-line support to new hires during their initial period.
Address and resolve IT-related issues promptly to ensure minimal disruption
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Collaborate with the IT support team to escalate and track the resolution of complex issues.
Follow up and update customer status and information.
2. Onboarding New Employees
Manage the IT onboarding process for new hires.
Coordinate with HR and department managers to schedule onboarding sessions.
Ensure new employees have the necessary hardware, software, and access to systems before their start date.
Conduct initial IT orientation sessions to familiarize new hires with the company's technology infrastructure, policies, and procedures.
Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the onboarding and training programs.
Gather feedback from employees and stakeholders to continuously refine the onboarding and training experience.
3. Documentation and Compliance
Maintain up-to-date documentation of IT onboarding procedures and training materials.
Ensure compliance with IT policies, security protocols, and industry regulations.
4. Providing Administrative and General Support:
Administrative support for the procurement of IT Equipment and Services
Responsible for IT Asset Management:
- Monitor the software licencing and deployment status
- Receipt and recording of assets delivered
- Monitor the software licenses purchased and usage
- Monitoring and tracking of desktops/laptops/accessories assigned to user
5. Training and Development
Provide onboarding briefing for new employees on approved software and usage.
6. System Maintenance and Updates
Assist in the deployment of new software and hardware updates.
Requirements:
Proven experience as a help desk technician or other customer support role.
Tech-savvy with working knowledge of office automation products, databases, and remote control.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Proficiency in English.
Excellent communication skills.
Customer-oriented and cool-tempered.
Strong analytical and problem-solving abilities to diagnose and resolve technical issues efficiently.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Experience working in a team-oriented, collaborative environment.
Proven experience managing and troubleshooting Entra ID (Azure Active Directory) environments.
Understanding of security best practices and compliance requirements related to identity management.
Familiarity with Singapore's data protection laws (e.g., PDPA) and IT compliance requirements.
Preferred Qualifications (Good to have):
Additional certification in IT or customer service is a plus.
Familiarity with different operating systems and platforms.
Microsoft Certifications: Azure, Entra ID, etc.
Familiarity with ITIL (Information Technology Infrastructure Library) practices for IT service management.
Understanding of basic cybersecurity principles and practices to help protect company data and systems.
AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
#J-18808-Ljbffr

About the role
We are seeking an enthusiastic and experienced Help Desk IT Support to join our team at Aptsys Technology Solutions Pte Ltd. As a full-time position based in Ang Mo Kio, North-East Region, you will be responsible for providing high-quality IT support and troubleshooting to our clients.
What you'll be doing
Respond to and resolve incoming IT support requests from users in a timely and efficient manner
Diagnose and troubleshoot hardware, software, and network issues
Provide step‐by‐step guidance and training to users on the operation of various IT systems and applications
Escalate complex issues to the appropriate technical teams for further investigation and resolution
Maintain detailed records of all support activities and incidents
Continuously improve IT support processes and procedures to enhance the user experience
What we're looking for
Minimum 1 year of experience in a similar IT support role
Strong troubleshooting and problem‐solving skills with a keen attention to detail
Excellent communication and interpersonal skills to effectively interact with users at all levels
Working knowledge of common hardware, software, and network technologies
Ability to multitask and prioritise tasks in a fast‐paced environment
Diploma in Information Technology or a related field
What we offer
At Aptsys Technology Solutions, we are committed to providing a supportive and rewarding work environment. We offer competitive remuneration, opportunities for professional development, and a range of employee benefits to support your work‐life balance.
About us
Aptsys Technology Solutions Pte Ltd is a leading provider of innovative IT solutions and services. With a dedicated team of experts, we strive to deliver cutting‐edge technology that empowers our clients to achieve their business goals. Our mission is to be the trusted partner in transforming organisations through the power of technology.
Apply now for this exciting opportunity to join our growing team!
#J-18808-Ljbffr

Job Responsibilities

Application Support

• Install other 3-party applications upon request. • Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc. • Making support request to issues related to Microsoft Office 365 platform.

• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.

• Escalation to L2 Support.

General Support

Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.

Printer Related Support: Install, Configure, Escalate to Vendor.

• Monthly Random Laptop Checks.

• User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.

• Corporate SIM Card assignment, maintain Mobile number listing.

Network Support

• Fault reporting: VPN, Internet Connection.

• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network

(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.

Meraki Device Admin, device whitelisting, blacklisting, etc.

• Sophos Central Admin, Device and user group assignment, etc.

Ruckus Admin, reset Ruckus APs, adjust settings,

etc.

• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.

Cybersecurity Support

Help Desk Support Officer

Send Staff Advisory.

• Create KnowBe4 User.

• Daily Firewall Security Checks.

• Daily Sign-In Checks.

3CX Support

• Assign extension, install and configure 3CX app, maintain extension listing etc.

b) Asset Management:

Asset Issuance, Loan Issuance, Track and maintain asset listings.

To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

c) Service Progress Reports:

• Daily Sign-In Logs Report.

• Daily Firewall Security Checks Report.

• Daily Helpdesk Ticket Report.

• Weekly Helpdesk Ticket Report.

• Monthly Helpdesk Ticket Report.

• Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.

Yearly User Licensing Report.

• Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.

• Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).