6,657 IT Technician jobs in Singapore

Securing the Future with AvePoint

AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions featured in over 100 cloud marketplaces. To learn more, visit .

At AvePoint, we are dedicated to investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!

About the Role

We are seeking a competent IT Help Desk Technician to provide fast and effective technical assistance on computer systems. The ideal candidate will have excellent technical knowledge and the ability to communicate effectively to understand problems and explain solutions. They must also be customer-oriented and patient to deal with difficult customers.

Key Responsibilities

1. Support and Troubleshooting

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Provide first-line support to new hires during their initial period.
• Address and resolve IT-related issues promptly to ensure minimal disruption
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Collaborate with the IT support team to escalate and track the resolution of complex issues.
• Follow up and update customer status and information.

2. Onboarding New Employees

• Manage the IT onboarding process for new hires.
• Coordinate with HR and department managers to schedule onboarding sessions.
• Ensure new employees have the necessary hardware, software, and access to systems before their start date.
• Conduct initial IT orientation sessions to familiarize new hires with the company's technology infrastructure, policies, and procedures.
• Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the onboarding and training programs.
• Gather feedback from employees and stakeholders to continuously refine the onboarding and training experience.

3. Documentation and Compliance

• Maintain up-to-date documentation of IT onboarding procedures and training materials.
• Ensure compliance with IT policies, security protocols, and industry regulations.

4. Providing Administrative and General Support:

• Administrative support for the procurement of IT Equipment and Services
• Responsible for IT Asset Management:
• - Monitor the software licencing and deployment status
• - Receipt and recording of assets delivered
• - Monitor the software licenses purchased and usage
• - Monitoring and tracking of desktops/laptops/accessories assigned to user

5. Training and Development

• Provide onboarding briefing for new employees on approved software and usage.

6. System Maintenance and Updates

• Assist in the deployment of new software and hardware updates.

Requirements:

• Proven experience as a help desk technician or other customer support role.
• Tech-savvy with working knowledge of office automation products, databases, and remote control.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• Strong analytical and problem-solving abilities to diagnose and resolve technical issues efficiently.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Experience working in a team-oriented, collaborative environment.
• Proven experience managing and troubleshooting Entra ID (Azure Active Directory) environments.
• Understanding of security best practices and compliance requirements related to identity management.
• Familiarity with Singapore's data protection laws (e.g., PDPA) and IT compliance requirements.

Preferred Qualifications (Good to have):

• Additional certification in IT or customer service is a plus.
• Familiarity with different operating systems and platforms.
• Microsoft Certifications: Azure, Entra ID, etc.
• Familiarity with ITIL (Information Technology Infrastructure Library) practices for IT service management.
• Understanding of basic cybersecurity principles and practices to help protect company data and systems.

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice .

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice .

Securing the Future with AvePoint

AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions featured in over 100 cloud marketplaces. To learn more, visit AvePoint, we are dedicated to investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!

About The Role

We are seeking a competent IT Help Desk Technician to provide fast and effective technical assistance on computer systems. The ideal candidate will have excellent technical knowledge and the ability to communicate effectively to understand problems and explain solutions. They must also be customer-oriented and patient to deal with difficult customers.

Key Responsibilities

1. Support and Troubleshooting
2. Serve as the first point of contact for customers seeking technical assistance over the phone or email.
3. Provide first-line support to new hires during their initial period.
4. Address and resolve IT-related issues promptly to ensure minimal disruption.
5. Perform remote troubleshooting through diagnostic techniques and pertinent questions.
6. Determine the best solution based on the issue and details provided by customers.
7. Collaborate with the IT support team to escalate and track the resolution of complex issues.
8. Follow up and update customer status and information.
9. Onboarding New Employees
10. Manage the IT onboarding process for new hires.
11. Coordinate with HR and department managers to schedule onboarding sessions.
12. Ensure new employees have the necessary hardware, software, and access to systems before their start date.
13. Conduct initial IT orientation sessions to familiarize new hires with the company's technology infrastructure, policies, and procedures.
14. Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the onboarding and training programs.
15. Gather feedback from employees and stakeholders to continuously refine the onboarding and training experience.
16. Documentation and Compliance
17. Maintain up-to-date documentation of IT onboarding procedures and training materials.
18. Ensure compliance with IT policies, security protocols, and industry regulations.
19. Providing Administrative and General Support
20. Administrative support for the procurement of IT Equipment and Services.
21. Responsible for IT Asset Management:
22. - Monitor the software licensing and deployment status.
23. - Receipt and recording of assets delivered.
24. - Monitor the software licenses purchased and usage.
25. - Monitoring and tracking of desktops/laptops/accessories assigned to users.
26. Training and Development
27. Provide onboarding briefing for new employees on approved software and usage.
28. System Maintenance and Updates
29. Assist in the deployment of new software and hardware updates.

Requirements

1. Proven experience as a help desk technician or other customer support role.
2. Tech-savvy with working knowledge of office automation products, databases, and remote control.
3. Good understanding of computer systems, mobile devices, and other tech products.
4. Ability to diagnose and resolve basic technical issues.
5. Proficiency in English.
6. Excellent communication skills.
7. Customer-oriented and cool-tempered.
8. Strong analytical and problem-solving abilities to diagnose and resolve technical issues efficiently.
9. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
10. Experience working in a team-oriented, collaborative environment.
11. Proven experience managing and troubleshooting Entra ID (Azure Active Directory) environments.
12. Understanding of security best practices and compliance requirements related to identity management.
13. Familiarity with Singapore's data protection laws (e.g., PDPA) and IT compliance requirements.

Preferred Qualifications (Good To Have)

1. Additional certification in IT or customer service is a plus.
2. Familiarity with different operating systems and platforms.
3. Microsoft Certifications: Azure, Entra ID, etc.
4. Familiarity with ITIL (Information Technology Infrastructure Library) practices for IT service management.
5. Understanding of basic cybersecurity principles and practices to help protect company data and systems.

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drive our success and are at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

Entry level

Full-time

Information Technology

Data Security Software Products

Securing the Future with AvePoint
AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions featured in over 100 cloud marketplaces. To learn more, visit
At AvePoint, we are dedicated to investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!
About the Role
We are seeking a competent IT Help Desk Technician to provide fast and effective technical assistance on computer systems. The ideal candidate will have excellent technical knowledge and the ability to communicate effectively to understand problems and explain solutions. They must also be customer-oriented and patient to deal with difficult customers.
Key Responsibilities
1. Support and Troubleshooting
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Provide first-line support to new hires during their initial period.
Address and resolve IT-related issues promptly to ensure minimal disruption
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Collaborate with the IT support team to escalate and track the resolution of complex issues.
Follow up and update customer status and information.
2. Onboarding New Employees
Manage the IT onboarding process for new hires.
Coordinate with HR and department managers to schedule onboarding sessions.
Ensure new employees have the necessary hardware, software, and access to systems before their start date.
Conduct initial IT orientation sessions to familiarize new hires with the company's technology infrastructure, policies, and procedures.
Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the onboarding and training programs.
Gather feedback from employees and stakeholders to continuously refine the onboarding and training experience.
3. Documentation and Compliance
Maintain up-to-date documentation of IT onboarding procedures and training materials.
Ensure compliance with IT policies, security protocols, and industry regulations.
4. Providing Administrative and General Support:
Administrative support for the procurement of IT Equipment and Services
Responsible for IT Asset Management:
- Monitor the software licencing and deployment status
- Receipt and recording of assets delivered
- Monitor the software licenses purchased and usage
- Monitoring and tracking of desktops/laptops/accessories assigned to user
5. Training and Development
Provide onboarding briefing for new employees on approved software and usage.
6. System Maintenance and Updates
Assist in the deployment of new software and hardware updates.
Requirements:
Proven experience as a help desk technician or other customer support role.
Tech-savvy with working knowledge of office automation products, databases, and remote control.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Proficiency in English.
Excellent communication skills.
Customer-oriented and cool-tempered.
Strong analytical and problem-solving abilities to diagnose and resolve technical issues efficiently.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Experience working in a team-oriented, collaborative environment.
Proven experience managing and troubleshooting Entra ID (Azure Active Directory) environments.
Understanding of security best practices and compliance requirements related to identity management.
Familiarity with Singapore's data protection laws (e.g., PDPA) and IT compliance requirements.
Preferred Qualifications (Good to have):
Additional certification in IT or customer service is a plus.
Familiarity with different operating systems and platforms.
Microsoft Certifications: Azure, Entra ID, etc.
Familiarity with ITIL (Information Technology Infrastructure Library) practices for IT service management.
Understanding of basic cybersecurity principles and practices to help protect company data and systems.
AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
#J-18808-Ljbffr

Securing the Future with AvePoint
AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions featured in over 100 cloud marketplaces. To learn more, visit
At AvePoint, we are dedicated to investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!
About The Role
We are seeking a competent IT Help Desk Technician to provide fast and effective technical assistance on computer systems. The ideal candidate will have excellent technical knowledge and the ability to communicate effectively to understand problems and explain solutions. They must also be customer-oriented and patient to deal with difficult customers.
Key Responsibilities
Support and Troubleshooting
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Provide first-line support to new hires during their initial period.
Address and resolve IT-related issues promptly to ensure minimal disruption.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Collaborate with the IT support team to escalate and track the resolution of complex issues.
Follow up and update customer status and information.
Onboarding New Employees
Manage the IT onboarding process for new hires.
Coordinate with HR and department managers to schedule onboarding sessions.
Ensure new employees have the necessary hardware, software, and access to systems before their start date.
Conduct initial IT orientation sessions to familiarize new hires with the company's technology infrastructure, policies, and procedures.
Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the onboarding and training programs.
Gather feedback from employees and stakeholders to continuously refine the onboarding and training experience.
Documentation and Compliance
Maintain up-to-date documentation of IT onboarding procedures and training materials.
Ensure compliance with IT policies, security protocols, and industry regulations.
Providing Administrative and General Support
Administrative support for the procurement of IT Equipment and Services.
Responsible for IT Asset Management:

• Monitor the software licensing and deployment status.
• Receipt and recording of assets delivered.
• Monitor the software licenses purchased and usage.
• Monitoring and tracking of desktops/laptops/accessories assigned to users.

Training and Development
Provide onboarding briefing for new employees on approved software and usage.
System Maintenance and Updates
Assist in the deployment of new software and hardware updates.
Requirements
Proven experience as a help desk technician or other customer support role.
Tech-savvy with working knowledge of office automation products, databases, and remote control.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Proficiency in English.
Excellent communication skills.
Customer-oriented and cool-tempered.
Strong analytical and problem-solving abilities to diagnose and resolve technical issues efficiently.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Experience working in a team-oriented, collaborative environment.
Proven experience managing and troubleshooting Entra ID (Azure Active Directory) environments.
Understanding of security best practices and compliance requirements related to identity management.
Familiarity with Singapore's data protection laws (e.g., PDPA) and IT compliance requirements.
Preferred Qualifications (Good To Have)
Additional certification in IT or customer service is a plus.
Familiarity with different operating systems and platforms.
Microsoft Certifications: Azure, Entra ID, etc.
Familiarity with ITIL (Information Technology Infrastructure Library) practices for IT service management.
Understanding of basic cybersecurity principles and practices to help protect company data and systems.
AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drive our success and are at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Data Security Software Products
#J-18808-Ljbffr

Job Summary

Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.

We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.

User Support & Incident Handling

• Provide first-level IT support via phone, email, and chat.
• Log, categorize, and prioritize incidents and service requests using ServiceNow.
• Perform initial diagnosis and resolve or expand issues according to ITIL processes.
• Monitor ticket queues and ensure timely resolution in line with SLAs.
• Maintain clear communication with users throughout the support lifecycle.

Knowledge & Documentation

• Update and maintain internal knowledge base articles.
• Document troubleshooting steps and resolutions for future reference.
• Contribute to continuous improvement of support documentation and workflows.

IT Provisioning & Access Management

• Install and configure software and basic hardware.
• Set up network access, printers, and shared resources.
• Manage user permissions and license allocations.
• Ensure compliance with internal security and access policies.

Collaboration & Process Improvement

• Work closely with other IT teams to resolve complex issues.
• Participate in service improvement initiatives and feedback loops.
• Support audits and reporting related to ITIL processes and SLA metrics.

• Diploma in any relevant field.
• Minimum 1 year of experience as IT Help Desk/IT Support or with working IT knowledge supporting global teams are welcome to apply.
• ITIL Foundation certification is advantageous.
• Can maintain and update knowledge-based articles.
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management and etc).
• Collaborate with other IT teams to ensure seamless service delivery.
• Proficient in PC operating skills on MS Windows (Outlook, Word, Excel, internal application software and etc) and iPad on iOS.
• Can perform business tasks in English (reading, writing, speaking).
• Can communicate effectively with Chinese-speaking stakeholders in Mandarin is preferred.

• Location : TUAS SOUTH
• Work Hours : Monday to Friday, 8AM to 5PM
• Environment : Collaborative and inclusive workplace with opportunities for professional development
• Salary : Competitive monthly salary based on experience and qualifications

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

Job Summary

Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.

We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.

• User Support & Incident Handling
  • Provide first-level IT support via phone, email, and chat.
  • Log, categorize, and prioritize incidents and service requests using ServiceNow.
  • Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
  • Monitor ticket queues and ensure timely resolution in line with SLAs.
  • Maintain clear communication with users throughout the support lifecycle.
• Knowledge & Documentation
  • Update and maintain internal knowledge base articles.
  • Document troubleshooting steps and resolutions for future reference.
  • Contribute to continuous improvement of support documentation and workflows.
• IT Provisioning & Access Management
  • Install and configure software and basic hardware.
  • Set up network access, printers, and shared resources.
  • Manage user permissions and license allocations.
  • Ensure compliance with internal security and access policies.
• Collaboration & Process Improvement
  • Work closely with other IT teams to resolve complex issues.
  • Participate in service improvement initiatives and feedback loops.
  • Support audits and reporting related to ITIL processes and SLA metrics.

• Diploma in any relevant field.
• Minimum 1 year of experience as IT Help Desk/IT Support or with working IT knowledge supporting global teams are welcome to apply.
• ITIL Foundation certification is advantageous.
• Can maintain and update knowledge-based articles.
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management and etc).
• Collaborate with other IT teams to ensure seamless service delivery.
• Proficient in PC operating skills on MS Windows (Outlook, Word, Excel, internal application software and etc) and iPad on iOS.
• Can perform business tasks in English (reading, writing, speaking).
• Can communicate effectively with Chinese-speaking stakeholders in Mandarin is a plus.

• Location : TUAS SOUTH
• Work Hours : Monday to Friday, 8AM to 5PM
• Environment : Collaborative and inclusive workplace with opportunities for professional development
• Salary : Competitive monthly salary based on experience and qualifications

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

Job Overview:

As an IT Service Desk Engineer, your primary responsibility is to provide remote IT support to end user through phone calls, email, or live chat whenever end users encounter any IT-related issues

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
• Coordination for employee user account administration, activation, changes, and terminations.
• Receive and answer all users' IT service request calls.

Requirements:

• Good command in English to liaise with different entities
• Candidate must possess at least NITEC/Higher NITEC and above
• IT savvy / Basic Understanding of IT

Details:

• Entry Level, No Experience Required
• On Job Training Provided
• Insurance & Medical covered

Job Summary

Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.

We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.

Job Responsibilities

• User Support & Incident Handling

• Provide first-level IT support via phone, email, and chat.

• Log, categorize, and prioritize incidents and service requests using ServiceNow.
• Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
• Monitor ticket queues and ensure timely resolution in line with SLAs.

• Maintain clear communication with users throughout the support lifecycle.

• Knowledge & Documentation

• Update and maintain internal knowledge base articles.

• Document troubleshooting steps and resolutions for future reference.

• Contribute to continuous improvement of support documentation and workflows.

• IT Provisioning & Access Management

• Install and configure software and basic hardware.

• Set up network access, printers, and shared resources.
• Manage user permissions and license allocations.

• Ensure compliance with internal security and access policies.

• Collaboration & Process Improvement

• Work closely with other IT teams to resolve complex issues.

• Participate in service improvement initiatives and feedback loops.
  Support audits and reporting related to ITIL processes and SLA metrics.

Job Requirements

• Diploma in any relevant field.
• Minimum 1 year of experience as IT Help Desk/IT Support or with working IT knowledge supporting global teams are welcome to apply.
• ITIL Foundation certification is advantageous.
• Can maintain and update knowledge-based articles.
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management and etc).
• Collaborate with other IT teams to ensure seamless service delivery.
• Proficient in PC operating skills on MS Windows (Outlook, Word, Excel, internal application software and etc) and iPad on iOS.
• Can perform business tasks in English (reading, writing, speaking).
• Can communicate effectively with Chinese-speaking stakeholders in Mandarin is a plus.

Working Conditions

• Location : TUAS SOUTH

• Work Hours : Monday to Friday, 8AM to 5PM

• Environment : Collaborative and inclusive workplace with opportunities for professional development

• Salary : Competitive monthly salary based on experience and qualifications

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

Job Description:

User Support & Incident Handling:

• Provide first-level IT support via phone, email, and chat.
• Log, categorize, and prioritize incidents and service requests using ServiceNow.
• Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
• Monitor ticket queues and ensure timely resolution in line with SLAs.
• Maintain clear communication with users throughout the support lifecycle.

Knowledge & Documentation:

• Update and maintain internal knowledge base articles.
• Document troubleshooting steps and resolutions for future reference.
• Contribute to continuous improvement of support documentation and workflows.

IT Provisioning & Access Management:

• Install and configure software and basic hardware.
• Set up network access, printers, and shared resources.
• Manage user permissions and license allocations.
• Ensure compliance with internal security and access policies.

Collaboration & Process Improvement:

• Work closely with other IT teams to resolve complex issues.
• Participate in service improvement initiatives and feedback loops.
• Support audits and reporting related to ITIL processes and SLA metrics.

Requirements:

• Bachelor's degree in any relevant field.
• Minimum 1 year of experience in IT Help Desk or IT Support.
• Maintain and update knowledge base articles.
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management).
• Collaborate with other IT teams to ensure seamless service delivery
• Proficient in PC operating skills on windows (outlook, word, excel, internal application software and etc) and iPad on iOS.

Preferred Skills and Experience:

• ITIL Foundation certification.
• Experience working on multinational projects or in global teams.