776 Employee Engagement jobs in Singapore

Engagement Manager

Singapore, Singapore LexisNexis Risk Solutions

Posted 6 days ago

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Job Description

LexisNexis Risk Solutions is a global leader in risk management. We help businesses of all sizes grow and operate efficiently while protecting them from financial fraud and cyber threats. Our solutions are critical in areas like Anti-Money Laundering (AML), Fraud Prevention, and Identity Authentication. You'll play a key role in helping customers solve problems and protect their operations. Learn more at risk.lexisnexis.com .

About the Role

As a Engagement Manager , you'll support our largest customers, helping them get the most value from the LexisNexis Digital Identity Network and our other risk assessment solutions. You'll work alongside Strategic Account Managers and internal teams to help customers use our services effectively, driving real-world results like reducing fraud and improving customer experience.

In this role, you'll combine your problem-solving skills with a technical mindset. You'll help monitor solution performance, provide initial analysis, and work with more senior team members to make sure our clients are successful. This is an excellent opportunity to learn from experts, advocate for customers internally, and gain exposure to our product and engineering teams.

Key Responsibilities

Act as a primary point of contact for consulting, incident reporting, and escalation, ensuring effective communication and alignment with customer needs.

Conduct proactive monitoring and performance optimization for a portfolio of key accounts.

Lead business reviews by presenting analytical insights on solution performance and delivering actionable recommendations.

Collaborate with Strategic Account Managers to identify opportunities for expanding LexisNexis Risk Solutions within the customer’s environment.

Provide strategic guidance for project teams integrating new use cases, working across internal teams to deliver exceptional service.

Develop and implement customer action plans aimed at improving solution maturity and fraud detection efficacy.

Advocate on behalf of customers, engaging with product and engineering teams to resolve issues and drive enhancements.

Deliver consultative solutions to both technical and non-technical audiences, maintaining a position as a trusted advisor.

Create models for resource planning and execute risk management and stakeholder communication strategies for your accounts.

Stay updated on industry trends, emerging risks, and evolving technologies to continuously add value to customer engagements.

Requirements

1-3 years of experience in a customer-facing technical support, implementation, or consulting role, preferably in fraud, cybersecurity, or payments.

Experience with post-sales support or technical consulting for business clients.

Familiarity with data analysis and programming concepts (e.g., basic SQL, Python).

A basic understanding of fraud analysis or digital identity is a plus.

Bachelor’s degree in a technical or analytical field such as Economics, Statistics, Engineering, or a related discipline.

Strong communication skills, with the ability to explain technical concepts clearly.

A proactive, analytical, and detail-oriented mindset with a passion for problem-solving.

Willingness to travel as needed

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs.
● Life Assurance Policies: Providing financial security for your loved ones.
● Modern Family Benefits: Support for maternity, paternity, and adoption needs.
● Long Service Award: Recognition for your dedication and loyalty.
● Celebratory Allowance/Gifts: Marking special occasions to celebrate with you.
● Flexible Benefits Plan : Offering you wider choice of services and products
● Employee Assistance Program : Access support for personal and work-related challenges.
● Flexible Working Arrangements: Balance work and personal life effectively.
● Access to Learning and Development Resources: Empowering your professional growth.

Learn more about the LexisNexis Risk team and how we work

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

Please read our Candidate Privacy Policy .

USA Job Seekers:

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.EEO Know Your Rights.

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Engagement Manager

Singapore, Singapore LexisNexis Risk Solutions

Posted 7 days ago

Job Viewed

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Job Description

LexisNexis Risk Solutions is a global leader in risk management. We help businesses of all sizes grow and operate efficiently while protecting them from financial fraud and cyber threats. Our solutions are critical in areas like Anti-Money Laundering (AML), Fraud Prevention, and Identity Authentication. You'll play a key role in helping customers solve problems and protect their operations. Learn more at risk.lexisnexis.com .

About the Role

As a Engagement Manager , you'll support our largest customers, helping them get the most value from the LexisNexis Digital Identity Network and our other risk assessment solutions. You'll work alongside Strategic Account Managers and internal teams to help customers use our services effectively, driving real-world results like reducing fraud and improving customer experience.

In this role, you'll combine your problem-solving skills with a technical mindset. You'll help monitor solution performance, provide initial analysis, and work with more senior team members to make sure our clients are successful. This is an excellent opportunity to learn from experts, advocate for customers internally, and gain exposure to our product and engineering teams.

Key Responsibilities

Act as a primary point of contact for consulting, incident reporting, and escalation, ensuring effective communication and alignment with customer needs.

Conduct proactive monitoring and performance optimization for a portfolio of key accounts.

Lead business reviews by presenting analytical insights on solution performance and delivering actionable recommendations.

Collaborate with Strategic Account Managers to identify opportunities for expanding LexisNexis Risk Solutions within the customer’s environment.

Provide strategic guidance for project teams integrating new use cases, working across internal teams to deliver exceptional service.

Develop and implement customer action plans aimed at improving solution maturity and fraud detection efficacy.

Advocate on behalf of customers, engaging with product and engineering teams to resolve issues and drive enhancements.

Deliver consultative solutions to both technical and non-technical audiences, maintaining a position as a trusted advisor.

Create models for resource planning and execute risk management and stakeholder communication strategies for your accounts.

Stay updated on industry trends, emerging risks, and evolving technologies to continuously add value to customer engagements.

Requirements

1-3 years of experience in a customer-facing technical support, implementation, or consulting role, preferably in fraud, cybersecurity, or payments.

Experience with post-sales support or technical consulting for business clients.

Familiarity with data analysis and programming concepts (e.g., basic SQL, Python).

A basic understanding of fraud analysis or digital identity is a plus.

Bachelor’s degree in a technical or analytical field such as Economics, Statistics, Engineering, or a related discipline.

Strong communication skills, with the ability to explain technical concepts clearly.

A proactive, analytical, and detail-oriented mindset with a passion for problem-solving.

Willingness to travel as needed

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs.
● Life Assurance Policies: Providing financial security for your loved ones.
● Modern Family Benefits: Support for maternity, paternity, and adoption needs.
● Long Service Award: Recognition for your dedication and loyalty.
● Celebratory Allowance/Gifts: Marking special occasions to celebrate with you.
● Flexible Benefits Plan : Offering you wider choice of services and products
● Employee Assistance Program : Access support for personal and work-related challenges.
● Flexible Working Arrangements: Balance work and personal life effectively.
● Access to Learning and Development Resources: Empowering your professional growth.

Learn more about the LexisNexis Risk team and how we work

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

At LexisNexis Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions. Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 180 countries.

.

LexisNexis Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit and .

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Community Engagement

$70000 - $120000 Y Hei Homes Pte Ltd

Posted today

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Job Description

Overview

We are seeking a proactive and detail-oriented Community Engagement & Property Manager to oversee the smooth operations of our co-living spaces while fostering a positive and connected community for our residents. This dual role combines hands-on property management with community-building initiatives to ensure our homes remain in excellent condition and our members enjoy a welcoming and enriching living experience.



Key Responsibilities

Property Management (Primary Focus)

  • Ensure all homes, common areas, and facilities are maintained in top condition through regular inspections and proactive maintenance checks.
  • Oversee housekeeping schedules, repairs, and vendor/contractor work to maintain high-quality living standards.
  • Manage property budgets, track expenses, and optimize operational efficiency without compromising resident comfort.
  • Respond promptly to maintenance requests, ensuring quick resolutions and minimal disruptions to residents.
  • Conduct move-in and move-out inspections, documenting property condition and coordinating deposit settlements.
  • Implement preventive maintenance schedules to reduce long-term costs and improve asset longevity.

Community Engagement

  • Organize and coordinate community events, workshops, and activities that encourage resident interaction and a sense of belonging.
  • Act as the main point of contact for residents, addressing inquiries, resolving issues, and ensuring a positive living experience.
  • Gather resident feedback and implement improvements to enhance satisfaction and retention.
  • Create communication channels (WhatsApp groups, newsletters, in-app updates) to keep residents informed and engaged.


Skills & Qualifications
  • Strong background in property/facilities management, hospitality, or real estate operations.
  • Excellent organizational and problem-solving skills with high attention to detail.
  • Strong interpersonal and communication skills; able to balance professional management with warm community relations.
  • Experience in vendor management, budgeting, and contract negotiations.
  • Creative mindset with the ability to plan and execute engaging events and activities.


What We Offer
  • Opportunity to shape the resident experience in a growing co-living community.
  • Dynamic work environment combining property operations and lifestyle/community building.
  • Career growth potential within property and community management.
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Engagement Manager

Singapore, Singapore $120000 - $240000 Y OCBC (Singapore)

Posted today

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Job Description

*WHO WE ARE: *

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

About the role:

We are establishing a new Growth and Delivery Acceleration Practice within OCBC's Group Operational Excellence to partner with business and functional leaders in building next generation scalable, high performing growth engines. You will partner key stakeholders in designing enhancement to existing or develop new business and operating models to take change initiatives to market.

We are looking for builders who have been operating at the intersection of strategy and execution, ideally within Financial Services, with the track record to lead go-to-market or scaling initiatives within revenue-focused environments.

What you will do:

1) Translate strategic intents into aligned and actionable Business Models, with clear governance structure and operating requirements

2) Through defining business ambitions, support translating of operating requirements into clarity and alignment of investments, balance sheet, operating capacity, and/or services standards required to deliver on business objectives

3) Work closely with Business Heads, Product Owners, and Functional Specialists (e.g. Risk, Finance, and Legal) to align approach, scope, and operationalise these Business Models and requirements

4) Build operating frameworks, dashboards, and toolkits to sustain post implementation transformation and scaling

5) Working closely with Business Heads scope and identify enhancement opportunities to existing business value drivers

6) Secure new mandates in ongoing engagement with stakeholders, through reframing complex problems into practical, outcome focused options, and demonstrate how the team can enable systematic, end-to-end design and delivery

7) Contribute to the institutional Growth and Delivery Acceleration Practice's playbook and help define how the team can contribute to organisational growth

8) Lead / mentor junior team members

Who you are:

You bring 8 or more years of experience in one of more of the following roles or environments:

1) Private Equity Operating Teams: Experience in supporting the developing and executing value creation plans, post-deal transformation, or portfolio company scale-ups

2) Growth Team / New Ventures: Led launch of new products or expansion into new markets

3) Chief of Staff / Business Manager to Revenue Units: Proven ability to run operating rhythm, drive cross-functional alignment, and lead transformation improvements in existing business and operating models alongside business leaders

4) Revenue Operations: Hands-on involvement in leading sales enablement and/or go-to-market optimisation

You also bring:

1) A strong bias for execution and comfort with ambiguity

2) The ability to build trust quickly with senior business and functional stakeholders

3) A pragmatic, systems-thinking mindset – with ability to connect dots and identify trade-offs across business, risk, and operations

4) Comfort in balancing long range strategic thinking with near-term operationalisation requirements

5) Experience in banking, fintech, or financial services preferred but not required

6) Bachelor's Degree or higher from a reputable university / college. Professional financial qualification (e.g. CFA, CPA, FRM) will be an added advantage for those without prior banking, fintech, or financial services experience

Why join us?

1) Help build a next-generation growth scaling unit inside one of the region's most trusted bank

2) Be part of a founding team with access to complex, high-impact opportunities within the fastest growing economies

3) Work at the intersection of strategy, execution, and operations

4) Gain exposure across, product, business, and regulatory domain in a fast-evolving financial services landscape

*What we offer: *

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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Engagement Manager

Singapore, Singapore $150000 - $250000 Y Marsh McLennan

Posted today

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Job Description

Transportation and Advanced Industrials (TAI) – Engagement Manager

Who We Are

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan (NYSE: MMC).

For more information, visit Follow Oliver Wyman on X @OliverWyman.

Practice Overview

Oliver Wyman's Transportation and Advanced Industrials (TAI) Practice creates connections across mobility, aerospace and defense operators and manufacturers. We will bring together those serving clients in transportation, mobility, automotive, aerospace, defense, manufacturing, and other industrial goods. With deep industry expertise, our consulting team helps clients stay ahead of the competition by working with them on their most challenging problems around strategic growth, digital transformation, operational improvement, and organizational effectiveness.

What You Will Do

The Engagement Manager position offers excellent career and growth opportunities for talented, highly motivated professionals with significant prior experience. As a professional member of our firm, your initial responsibilities will include:

  • Managing the execution of individual project modules. This typically includes developing hypotheses, managing data collection, model creation and analyses, conducting primary and secondary research, creatively tackling information limitations, and surfacing insights.
  • Supporting our Partner group in project delivery through accurate and high quality case execution
  • Owning and developing executive client relationships, presenting to a wide range of audiences, and working day-to-day with clients and other stakeholders.
  • Coaching consultants and helping them develop their skill sets

What You Will Bring

Engagement Managers serve as the primary contact point for senior client executives and Oliver Wyman consultants staffed on client engagements. While specific responsibilities will vary based on previous experience the ideal candidate will have the following:

  • 5-7 years of experience in strategy consulting and/or aviation, aerospace, rail and transportations industry experience

  • Strong background in conceptual problem-solving skills

  • Have an aptitude for analytical work, like sniffing out clues in massive data sets or hunting down the key issues in a hugely complex challenge.
  • Track record of leading and managing teams and delivering against tight deadlines in fast paced and demanding environments
  • Outstanding communication skills; confidence in presenting to senior executives
  • Undergraduate or advanced degree from a top academic program
  • Willingness to travel

What we offer

  • 25 days of vacation days for well-deserved breaks and Recharge Days.
  • 26 weeks paid paternal leave for all employees.
  • Discounted health insurance, protecting you and your loved ones.
  • Flexible work arrangements including hybrid working, supporting you to balance work and life.
  • Comprehensive training curriculum designed to support career progression at all levels.
  • Employee assistance programs that offer free sessions on counselling, wellbeing coaching, holistic support (financial coaching, nutritional support, legal advice) and manager support programs.
  • Well-being programs offering discounted gym memberships and health reimbursement.

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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Members Engagement

Singapore, Singapore $90000 - $120000 Y SINGAPORE ASSOCIATION OF CONVENTION & EXHIBITION ORGANISERS & SUPPLIERS (SACEOS)

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Job Description

Come be a part of shaping the future of the MICE industry in Singapore and leave a lasting impact on the MICE landscape and beyond

SACEOS is a leading association with over 40 years of proven dedication to serving the MICE industry in Singapore.

We are looking for a dynamic individual to join our team as Manager, Members Engagement & Events. In this role, you will be supporting the association to manage member relationship, organise membership-related activities as well as SACEOS' flagship events and business missions.

Key Responsibilities:

  • Event Management: Plan, coordinate, and execute SACEOS' flagship events, such as the Singapore MICE

Forum and Asia CEO Summit.

  • Trade Missions: Manage inbound and outbound trade missions, coordinating logistics, delegations, and

business matching activities.

  • Member Recruitment and Retention: Develop and implement strategies to attract, recruit, and retain

members. Identify opportunities to add value to member organisations through targeted initiatives and

resources to drive satisfaction and member retention.

  • Member Connect Activities: Organise regular Member Connect activities, including networking sessions and

workshops, to facilitate knowledge sharing and interaction among members.

  • Membership Administration: Administer membership fee collection and membership database management.

  • Administrative and Operational Support: Provide support for SACEOS' training courses when needed.

  • Any other ad hoc duties assigned.

Requirements:

  • Tertiary education with a minimum of 5 years' experience in related fields.

  • Prior experience in organising large-scale events involving C-level participants.

  • Takes initiative and work independently to complete assigned tasks within the given timeline.

  • Strong operation and execution skills.

  • Strong interpersonal skills with the ability to collaborate across teams and build relationships with members and stakeholders.

  • Proficiency in all Microsoft Office applications.

  • Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.

Interested candidates are invited to send their resumes with current and expected salary information.

Why Join Us:

Joining SACEOS offers a unique opportunity to play a key role in shaping the future of the MICE industry in Singapore and beyond. You will work alongside a passionate and dedicated team committed to driving innovation and excellence in the sector. Additionally, you will have the chance to network with industry leaders, participate in industry events, and contribute to the growth and success of Singapore's MICE ecosystem.

SACEOS is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest in joining our team; however, only shortlisted candidates will be contacted for an interview.

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Community Engagement

$40000 - $60000 Y Caregiving Welfare Association

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Job Description

1) Programme Management

·    Strategize, plan, and deliver the daily/weekly/monthly calendar of activities, including social outings for seniors.

·    Ensure smooth execution of programmes including venue setup, materials preparation, and attendance tracking.

·    Design and implement programmes that benefits the seniors' to age well.

·    Coordinate with external trainers, and volunteers to deliver specialised wellness sessions.

·    Conduct regular assessments of programmes effectiveness through surveys, interviews, or collaboration with partners.

·    Maintain accurate records of participants, programme outcomes, and incident reports.

2) Stakeholders Engagement

·    Recruitment of social members (seniors)

·    Manage CWA records of social members to ensure records are up to date.

·    Liaise with community partners, corporations and volunteers to enhance programme offerings.

·    Build rapport with seniors and their families to encourage participation and feedback.

·    Stay apprised of current measures and development in community ecosystem.

·    Integrate and innovate measures to enhance ageing well amongst caregivers/ seniors.

3) Monitoring, Evaluation & Reporting

·    Prepare monthly reports and programme reviews for internal reporting and funders.

·    Collect and analyse data to refine and improve programme quality and senior satisfaction.

·    Support grant proposals and outcome reporting related to programmes and activities.

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Brand Engagement

Bendemeer $60000 - $120000 Y Search Personnel Pte Ltd

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Job Description

  • Position : Brand Engagement & Strategy Manager (Brand Management/ Campaigns/ Celebrity Marketing)
  • Location : Bendemeer Road (Walking distance form Bendemeer MRT)
  • Working hours :5 days a week; Monday - Friday; 9am -6pm
  • Salary (commensurate with experience) : Up to $7000 + Performance Bonus + Medical Coverage
  • Duration : Permanent
  • Industry : Branding. Advertising. Promotions

Main Responsibilities:

  • Strategic Leadership: Act as the primary strategic advisor for key clients, driving long-term growth, negotiating high-value contracts, and presenting to C-level executives.
  • Campaign Mastery: Lead end-to-end development of premium celebrity campaigns, overseeing creative direction, talent negotiations, and ensuring exceptional ROI and cultural impact.
  • Regional Expansion: Spearhead market development and establish company as the premier agency across Singapore, Korea, Thailand, Malaysia, and Indonesia.
  • Business Growth: Lead new business pitches, identify and secure major opportunities, and develop strategic partnerships with key entertainment industry players.
  • Team Mentorship: Lead, mentor, and develop junior account staff, driving operational excellence and best practices across the department.
  • Financial Accountability: Own P&L responsibility for assigned accounts, driving profitability and presenting financial performance to leadership.

Requirements:

  • Bachelor's degree in Marketing, Business, or related field; MBA a plus.
  • 5 years of senior account management experience within a premium creative agency, with at least 2 years in a leadership role.
  • Proven experience in celebrity marketing, entertainment partnerships, or premium brand management.
  • Demonstrated ability to lead teams, drive new business, and manage high-value contracts.
  • Exceptional presentation and negotiation skills, with experience advising C-level stakeholders.

Send your resume via Email to

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Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

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User Engagement

Singapore, Singapore $60000 - $80000 Y LYNEER CORP (SINGAPORE) PTE. LTD.

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Job Description:

  • User Communication Support: Act as a point of contact for pilot users from Business Units/Service Units (BU/SU) throughout the project lifecycle. Establish and maintain regular communication channels to deliver project updates, deployment timelines, and set expectations. Tailor communications to address unique business use cases and foster open dialogue for queries and concerns.

  • Business Use Case Understanding: Collaborate with BU/SU users to gather and document specific business requirements and workflows. Identify opportunities for Purview DLP and O365 email encryption solutions to support operational needs, ensuring deployments are aligned with business priorities.

  • Exception Request Coordination: Manage the process for exception requests by reviewing and documenting unique user needs or constraints. Coordinate with stakeholders for evaluation, approval, or escalation of exceptions, and communicate outcomes to requestors.

  • Guidance on Outlook Email Encryption: Provide guidance and training to Line of Business Technology (LOBT) users on Outlook email encryption features. Develop and distribute user-friendly documentation, organise demonstration sessions, and address user queries to ensure effective adoption of secure communication practices.

  • Feedback Collection and Action: Design and implement feedback mechanisms (e.g., surveys, interviews, forms) for pilot users. Collect, organise, and summarise feedback to refine deployment strategies, address concerns, and enhance the overall user experience. Communicate feedback trends and improvements to users and project stakeholders as required.

  • Deployment Coordination Assistance: Support the coordination of deployment activities between FR and ISS teams, ensuring alignment and minimal disruption to business operations.

  • Documentation and Reporting: Prepare clear documentation and status reports for team leaders and senior management as requested.

  • Regular communication updates and reports

  • Documented business requirements and workflows

  • Exception request logs and status communications

  • User training materials and session records

  • Compiled user feedback reports and recommendations

  • Deployment coordination schedules and tracking documentation

  • Status reports for management review

  • Provide timely status updates and documentation as per the project requirements.

Requirements

  • Demonstrated ability to support communications and feedback collection from diverse user groups
  • Experience in schedule tracking and deployment coordination for complex projects
  • Understanding of Data loss protection methodology
  • Understanding of O365 Purview DLP
  • Strong written and verbal communication skills
  • Proficiency with project management tools (e.g., Jira)
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Engagement Manager

Singapore, Singapore $80000 - $120000 Y LexisNexis Risk Solutions

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Job Description

About the Business

LexisNexis Risk Solutions is a global leader in risk management. We help businesses of all sizes grow and operate efficiently while protecting them from financial fraud and cyber threats. Our solutions are critical in areas like Anti-Money Laundering (AML), Fraud Prevention, and Identity Authentication. You'll play a key role in helping customers solve problems and protect their operations. Learn more at

About the Role

As a Engagement Manager, you'll support our largest customers, helping them get the most value from the LexisNexis Digital Identity Network and our other risk assessment solutions. You'll work alongside Strategic Account Managers and internal teams to help customers use our services effectively, driving real-world results like reducing fraud and improving customer experience.

In this role, you'll combine your problem-solving skills with a technical mindset. You'll help monitor solution performance, provide initial analysis, and work with more senior team members to make sure our clients are successful. This is an excellent opportunity to learn from experts, advocate for customers internally, and gain exposure to our product and engineering teams.

Key Responsibilities

  • Act as a primary point of contact for consulting, incident reporting, and escalation, ensuring effective communication and alignment with customer needs.
  • Conduct proactive monitoring and performance optimization for a portfolio of key accounts.
  • Lead business reviews by presenting analytical insights on solution performance and delivering actionable recommendations.
  • Collaborate with Strategic Account Managers to identify opportunities for expanding LexisNexis Risk Solutions within the customer's environment.
  • Provide strategic guidance for project teams integrating new use cases, working across internal teams to deliver exceptional service.
  • Develop and implement customer action plans aimed at improving solution maturity and fraud detection efficacy.
  • Advocate on behalf of customers, engaging with product and engineering teams to resolve issues and drive enhancements.
  • Deliver consultative solutions to both technical and non-technical audiences, maintaining a position as a trusted advisor.
  • Create models for resource planning and execute risk management and stakeholder communication strategies for your accounts.
  • Stay updated on industry trends, emerging risks, and evolving technologies to continuously add value to customer engagements.

Requirements

  • 1-3 years of experience in a customer-facing technical support, implementation, or consulting role, preferably in fraud, cybersecurity, or payments.
  • Experience with post-sales support or technical consulting for business clients.
  • Familiarity with data analysis and programming concepts (e.g., basic SQL, Python).
  • A basic understanding of fraud analysis or digital identity is a plus.
  • Bachelor's degree in a technical or analytical field such as Economics, Statistics, Engineering, or a related discipline.
  • Strong communication skills, with the ability to explain technical concepts clearly.
  • A proactive, analytical, and detail-oriented mindset with a passion for problem-solving.
  • Willingness to travel as needed

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

  • Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs.
  • Life Assurance Policies: Providing financial security for your loved ones.
  • Modern Family Benefits: Support for maternity, paternity, and adoption needs.
  • Long Service Award: Recognition for your dedication and loyalty.
  • Celebratory Allowance/Gifts: Marking special occasions to celebrate with you.
  • Flexible Benefits Plan : Offering you wider choice of services and products
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