849 Engagement Specialist jobs in Singapore

We are seeking a passionate individual to drive community growth and player support in our globally released games.

• Community Leadership: Lead Discord and other community channels with engagement, moderation, and content creation.
• Player Support: Provide game-related news, events, and issue resolution to the community.
• Collaboration: Work with local and international members to improve community productivity and efficiency.

Duties and Responsibilities:

• Product Knowledge: Research, study, and play the company's games to stay up-to-date on product knowledge and skills.
• Content Creation: Own Discord and other community channels, content calendar, AMAs/Streams, UGC & Creator Programs.
• KPI Targets: Drive member growth, retention, engagement rate, and sentiment targets.
• Community Operations: Manage ticketing, macros/PFRs, and cooperate with outsourced customer support agents to maintain response quality and work efficiency.
• Moderation: Set and enforce guidelines, operate the moderator's team, report accordingly following correct escalation paths, practice anti-toxicity, and coordinate with relevant teams.

• Skills: Excellent communication, problem-solving, and leadership skills.
• Knowledge: In-depth knowledge of gaming products and community building strategies.
• Collaboration: Ability to work effectively with cross-functional teams and international members.

We Offer:

• A dynamic and supportive work environment.
• Ongoing training and development opportunities.
• The chance to work on exciting projects and contribute to the growth of the community.

The ideal candidate will have a strong passion for community work and excellent stakeholder management skills. They should be able to identify and develop volunteering opportunities, design volunteer roles, and support risk assessment and mitigation strategy.

• Identify and develop volunteering opportunities
• Design volunteer role and responsibilities
• Support in developing risk assessment and mitigation strategy

• Post volunteer recruitment ads and attend to volunteer enquiries
• Engage stakeholders and the community for the recruitment, selection & deployment of volunteers
• Maintain volunteer database and ensure compliance to regulations

• Develop, monitor and review volunteer onboarding process & training

• Assist in the resolution of volunteers' conflicts and complaints
• Conduct and evaluate volunteer feedback
• Monitor volunteer participation hours to recognize & appreciate volunteers' contribution

• Attend to CSR enquiries
• Assess and match CSR programs to needs
• Monitor and evaluate CSR contribution and partnership
• Maintain CSR database and ensure compliance to regulations

• Support in evaluating and sustaining volunteer programs & partnerships
• Support in evaluating policies and processes

• Assist with events & projects where required

• Possess Minimum Diploma in a related field - preferably Human Resources or Hospitality
• Preferably with Min. 2 years of experience in stakeholder management or volunteer-related work is advantageous.
• Strong interest in community work, with a customer service orientation and good stakeholder awareness
• Outstanding verbal, written, and interpersonal communication skills
• People-oriented and willing to work with the community
• Pro-active and a good team player
• Ability to multi-task and meet deadlines with minimum supervision
• Proficient in Microsoft Office (Word, PowerPoint, Excel)

This is a challenging and rewarding role that requires an individual with strong leadership skills to develop and implement strategies for outreach and engagement functions in the organization.

• The successful candidate will have experience in managing staff and leading teams, as well as developing and implementing effective communication strategies.
• They will be responsible for coordinating daily operations of outreach and engagement functions, and delivering education and training for staff on key topics such as community engagement and social service resources.

Key Qualifications:

• Minimum tertiary education in marketing or related discipline.
• At least 5 years of experience in community outreach or coordinator in NGO environment.
• People Management: Experience in managing staff & leading teams.
• Communications: Good communication skills in dealing with individuals and groups.
• Rich in community and social service resources.

Preferred Skills:

• Responsible team player
• Possess good social skills
• Familiar working in communities and religious organisations.
• Strong interpersonal skills
• Good time management skills
• Independent, proactive, possess integrity and discretion handling confidential information.
• Highly organized, resourceful, juggle several tasks simultaneously.
• Good MS Office skills

We are seeking a highly skilled and experienced Senior Community Engagement Specialist to join our team.

As a key member of our community engagement team, you will be responsible for developing and implementing community outreach strategies that drive business growth and foster strong relationships with stakeholders.

• Develop and execute community outreach plans to engage local communities and increase brand presence
• Build and maintain relationships with community partners, stakeholders, and participants
• Design and implement creative engagement strategies to boost participation and brand awareness
• Manage event logistics, including venue selection, catering, and audiovisual equipment
• Collaborate with cross-functional teams to ensure smooth execution of events

Join Our Growing Team

Are you looking for more than "just a job"?
Do you want to build real skills, gain leadership experience, and be part of a dynamic team that values growth and initiative?

We're on the lookout for a Full Time Client Engagement Specialist who is disciplined, proactive, and ready to step up. Whether you're an undergraduate or a fresh graduate and eager to grow, this role gives you the platform to learn, take charge, and progress in the financial services industry.

What You'll Be Doing

1. Appointment Scheduling & Client Engagement

• Connect with prospects and clients confidently over calls and text messages.
• Secure appointments and send Google Calendar invites with close follow-ups.

2. Policy & Investment Data Preparation

• Prepare policy summaries and documentation using Excel with precision.
• Update investment performance data, including fund prices and tracking.
• Maintain accurate client records to support smooth operations.

3. New Business Case Support

• Gather personal and health information for new applications.
• Coordinate medical appointments when clients require full underwriting checks.
• Ensure a smooth onboarding experience for every client.

Who We're Looking For

• A motivated individual who is Undergraduate or fresh graduates are welcome
• Strong initiative, discipline, and willingness to take ownership.
• Confident communicator on calls, zoom, and messages.
• Comfortable using Excel, Google Calendar, and Zoom
• Ambition to grow into bigger responsibilities and leadership roles.

What We Offer

• Hands-on training and mentorship from experienced leaders.
• A young, supportive, and energetic team culture.
• Clear career development opportunities in the financial services industry.
• Salary package that rewards initiative and results

This is not just another desk job — it's your opportunity to learn, lead, and make an impact.

Job Types: Full-time, Fresh graduate

Pay: $2, $4,500.00 per month

Work Location: In person

• Drive partnerships through in-person sales efforts
• Present solutions, onboard new partners face-to-face
• Full training & mentorship offered
• Weekly income with commission rewards
• Career growth, workshops & leadership programs
• Travel perks, fun team events & vibrant environment

Responsibilities:

• Connect with customers using excellent communication skills
• Understand customer needs and offer tailored solutions
• Handle inquiries and resolve issues efficiently
• Drive sales and help achieve targets
• Create positive experiences that encourage repeat business

Requirements:

• Strong verbal communication and active listening skills
• Ability to multitask and stay organized
• Friendly, patient, and customer-focused attitude
• Sales-driven mindset with the ability to meet targets
• Previous telesales or customer service experience is a plus

Ng See Joo | Outsourcing Team | 05C3451

Customer Engagement Specialist (Business Development)

• Permanent role
• Work location: CBD

The Opportunity

Customer Relationship Management:

• Build and maintain strong relationships with existing customers.
• Serve as the main point of contact for customer inquiries, issues, and feedback.
• Ensure timely and effective responses to customer needs and concerns.

Customer Outreach and Engagement:

• Proactively reach out to existing customers to check on satisfaction levels and gather feedback.
• Develop and implement strategies to increase customer engagement and loyalty.
• Conduct regular follow-ups to ensure ongoing customer satisfaction.

New Customer Acquisition:

• Identify and prospect potential new customers through various channels (networking, referrals, etc.).
• Develop and execute plans to attract and convert leads into new customers.
• Collaborate with marketing team to coordinate efforts and optimize conversion rates.

Retention and Upselling:

• Develop strategies and initiatives to retain existing customers and minimize churn.
• Identify opportunities for upselling or cross-selling additional products/services to existing customers based on their needs and usage patterns.

Customer Advocacy:

• Act as a customer advocate within the organization, representing their interests and feedback.
• Champion customer-centric initiatives and initiatives that improve the overall customer experience.

Cross-functional Collaboration:

• Work closely with cross-functional teams (marketing, learning development, program management etc.) to align customer engagement strategies with business objectives.
• Communicate customer needs and insights internally to drive continuous improvement and innovation.

Feedback Analysis and Reporting:

• Gather and analyze customer feedback and data to identify trends and areas for improvement.
• Prepare regular reports on customer engagement levels and acquisition metrics.

Your Background

• Degree holder with 5+ years' experience in financial services training, corporate training, or related sectors
• Strong communicator with proven customer relationship and business development skills
• Highly motivated, organized, and detail-oriented
• Able to manage multiple projects with excellent time management

May Anne Ramos

Senior Consultant | R

Revup Proservices Pte Ltd | EA.24C2366

Role Overview:

Phillip Securities is expanding our Wealth Management business and seeking a motivated and client-focused Client Engagement Specialist to promote unique long-term investment solutions. This is an exciting opportunity to be part of a growing team that combines sales engagement, investment product knowledge, and process improvement. You will also have the opportunity to obtain your Financial Advisor (FA) licence and advance your career in wealth management. Our vision is to train a well-rounded individual and help you discover your best path forward in this industry for you.

Key Responsibilities:

• Partner with in-house sales teams to promote and increase adoption of investment solution products (e.g. SBP, RSP, SmartPortfolio, SmartPark, etc).
• Identify client opportunities, follow up on leads, and support client acquisition efforts including cross-channel initiatives
• Obtain the FA licence for Managed Accounts within the first 6 months of joining.
• Provide feedback to Product Managers to improve product features, marketing materials, and client experience.
• Be the driver of change by working with Business Analysts and internal stakeholders to review and enhance the client journey and operational processes.
• Strive to be the subject matter expert and become an advocate in building wealth with our platform through investment solution products

Who We are looking for:

• Passionate about investments and client engagement.
• Strong communication and interpersonal skills with a consultative approach.
• Proactive, results-oriented, and able to work both independently and as part of a team.
• Analytical thinker with an eye for improving processes and client experiences.
• Bachelor's degree in Finance, Business, Economics, or related disciplines.
• Prior experience in financial sales, client servicing, or investment products is an advantage.

Why Join Us:

• Opportunity to become a licensed Financial Advisor and gain exposure to Managed Accounts and Structured Products.
• Career growth pathways into Sales (Relationship Management) or Investment Solutions (Product Development & Business Development).
• Dynamic and collaborative work environment in one of Singapore's leading financial institutions.