379 E Commerce Manager jobs in Singapore

Primary Relationships

The position reports to the Directorate.

Operation

* Lead an e-commerce team and oversee the day-to-day operations of our E-Commerce platforms

* Coordinate order processing, ensure accurate product fulfilment.

* Collaborate with marketplace’s logistics team to ensure accurate pick up and delivery of orders. Monitor and Process orders tracking and delivery status.

* Address customer inquiries, handle returns, exchanges, and refunds orders in line with company policies.

* Review product listings, ensuring accuracy in descriptions, images, and prices.

* Works with marketplace’s Account’s manager to drive promotional campaign.

* Monitor and update warehouse inventory, and order stock from local supplier.

* Ensure product fulfilment and accuracy for outbound shipment of retail sales.

* Work with management to decide product range and availability.

Marketing

* Understanding and management of Lazada Sponsored Solutions and Shopee Ads is a must.

* Develop and implementation of marketing plans across multiple marketplace platforms.

* Collaborate closely with internal and external teams including design, marketing, PR, social media, to develop and implement marketplace related collaterals and plans.

* Oversee product prices and applied discounts. Conduct bi-weekly reporting and data analysis to marketplace performance, identifying areas for improvements and optimisations.

Personal

* Creating and planning work schedules of staff.

* Conduct personnel performance appraisals to assess training needs

* Any duties as assigned

Requirements

* 5 years working experience

* At least diploma qualifications

* Strong operational executions abilities

* Understanding of online marketplace platforms such as Amazon, Lazada, Shopee and TikTok

* Problem solver, with strong time and project management skills.

• Develop and implement online marketing strategies to promote Chinese language learning resources local and globally
• Manage digital channels, social media, email marketing, and e-commerce platforms
• Increase brand awareness, website traffic, and customer engagement
• Analyze website and campaign performance using tools like Google Analytics
• Optimize marketing campaigns to maximize return on investment (ROI)
• Enhance user experience and improve online conversion rates
• Stay updated on e-commerce trends and emerging digital marketing technologies

• Bachelor’s degree in Marketing, E-Commerce, Business, or related field
• Minimum 3 years of relevant experience in e-commerce or digital marketing
• Strong understanding of online marketing strategies and e-commerce operations
• Proficient in digital tools and platforms (e.g., Google Analytics, Meta Ads Manager, Shopify, etc.)
• Analytical mindset with ability to interpret data and make data-driven decisions
• Excellent written and verbal communication skills
• Knowledge of local Chinese language or Chinese education sector is an advantage

Description

E-Commerce Marketplace Performance Manager (SEA)

Location: Singapore

Full-Time | Competitive Salary | Strategic Leadership Opportunity

About the Role :

EHPlabs is looking for a Shopee-first performance marketing specialist to take ownership of our most important marketplace across Southeast Asia. You’ll lead all aspects of Shopee strategy, execution, and optimization , while contributing to broader marketplace efforts (Lazada, TikTok Shop, Amazon, Tmall).

This is a hands-on, results-driven role with strong growth potential in a fast-scaling global fitness brand.

Key Responsibilities :

1. Drive sales growth on Shopee by managing end-to-end performance marketing campaigns
2. Optimize storefront content, SEO, listings, and promotional activities on Shopee
3. Plan and execute major campaign events (9.9, 11.11, 12.12, etc.)
4. Manage budgets and Shopee Ads (paid search/display) to achieve target ROAS
5. Analyze KPIs like CVR, CTR, AOV, and identify scalable strategies
6. Coordinate closely with Shopee account managers and platform teams
7. Support campaigns across other marketplaces (Lazada, TikTok Shop, etc.) as needed
8. Work cross-functionally with creative, logistics, and analytics teams

What We’re Looking For :

1. 5-7+ years’ experience in e-commerce or digital performance marketing
2. Proven track record growing brands on Shopee (required)
3. Familiarity with Shopee Ads Manager and Seller Center tools
4. Bonus: experience in Lazada, TikTok Shop, Amazon, or Tmall
5. Strong data analysis, reporting, and budget ownership skills
6. Excellent communication and project management abilities
7. Passion for digital commerce, health, or fitness industries

Why Join EHPlabs?

1. Be the Shopee lead for a globally recognized fitness brand
2. Regional ownership and career growth opportunity
3. Competitive salary + performance incentives
4. Access to wellness perks and EHPlabs products
5. Work in a purpose-driven, dynamic team

#J-18808-Ljbffr

Industry

Other

Category

Management & Operations

Sub Category

E-Commerce

• In charge of online platform sales plan (Tbuy, Qoo10 SG, Shopee SG, Redmart etc);

负责Tbuy,Qoo10 SG、Shopee SG, Redmart等销售平台的销售策略计划;

• Explore and drill into more other online Sales platforms;

探索和挖掘更多的在线销售平台;

• Maintaining and updating online platform daily operations and liaise with third party on sales matters;

在线平台的日常运营，与第三方网络平台的销售对接;

• Execute and follow up on sales campaigns;

销售活动的执行和跟进;

• Summarize and analysis online platform data and current market trends;

电子平台和同类产品的销售数据整理和分析;

• Develop and execute the overall e-Commerce business strategy and roadmap to sustainable growth including achievement of sales, margin and KPIs.

制定和执行整体电子商务业务战略和可持续增长的路线图，包括销售，利润和指标性绩效的实现

• Planning and executing E-Commerce Department SOPs

计划和执行电子商务部门的标准操作流程

• Any ad-hoc work as prescribed by the superior.

上级指定的任何临时工作

• Reporting to Deputy General Manager;

向副总经理汇报

JOB REQUIREMENTS 工作要求:

• Possesses Diploma holder in Sales & Marketing / Business Development or related discipline拥有市场营销/商业发展或相关专业的文凭
• Min 5 year of working experience in related field

5年以上相关工作经验

• Familiar with system of online platforms

熟悉在线销售平台的运营系统

• Understand graphic design software, such as Photoshop, Illustrator or Canva etc.

了解图文制作，例如 Photoshop、 Illustartor 或者 Canva 等相关软件；

• Familiar with MicroSoft Office or Google etc.

掌握办公软件，例如Microsoft Office 或 Google 等

• Understand online market trends and customer shopping behaviour

了解在线市场的规则和顾客习惯

• Good command of both English and Chiense, insightful and patient

熟练的 中/英 语言能力，极具洞察力和耐

• A good team player and possesses the ability to work with minimal supervision.

良好的团队合作精神，能够在很少的监督下工作。

JOB SUMMARY

Reporting to the Cluster Director of Corporate Communications, the Cluster E-commerce & Digital Marketing Manager will work closely with the Cluster Director of Commercial Strategy & Sales and Cluster Director of Revenue Management to ensure a cohesive approach to align digital strategies on direct and indirect with revenue goals. This role involves managing the hotel websites, OTAs, CRM, digital marketing and social media campaigns to ensure consistent and effective online engagement with potential and existing guests. He/She is also responsible for determining tactical efforts, which drive revenue to the hotel on all streams: Rooms, F&B, MICE, Weddings, Spa & other ancillaries.

What you will be DOING:

Strategic planning

· Participate in the strategic planning, marketing plan and budgeting processes to provide expert input.

· Build digital yearly plan covering all digital channels and levers (direct and indirect).

Website Management

· Oversee the design, functionality, and content of the hotel website (All.com / Brand.com / Standalone).

· Ensure the websites is optimised for SEO and user experience.

· Regularly update the site with current promotions, events, and relevant content to push Rooms, F&B outlets, MICE, Weddings and Spa.

OTAs

· Manage relationships with Online Travel Agencies (OTAs) such as Booking.com, Expedia, etc.

· Coordinate OTA strategy together with the Director of Revenue Management.

· Optimise listings and manage content on all third-party websites.

· Monitor and analyse performance metrics to enhance visibility and conversions.

· Activate and manage digital tools on OTAs platforms (Booking.com Sponsored Ads, Expedia Travel Ads, Packages, Visibility Boosters, etc.)

Digital Marketing

· Develop and implement comprehensive digital marketing strategies, including SEO, content and email marketing with focus on Rooms, F&B outlets and MICE.

· Coordinate with the marketing team to ensure brand consistency across all digital platforms (images, videos, descriptions, offers, etc.).

· Handle the email marketing with the third-party tool for Rooms, F&B and other outlets in line with the strategy and corporate guidelines.

· Manage hotel’s online reputation to identify areas for improvement in guest experience.

· Work with the guest relations team to address any online guest complaints or issues promptly.

Social Media Management

· Execute social media strategies together with a marketing team to enhance brand awareness and engagement.

· Curate content for platforms such as Facebook and Instagram.

· Monitor social media channels coverage and performance.

Data Analysis and Reporting

· Analyse data from various digital platforms to track performance and identify opportunities for improvement.

· Measure and report the performance of all digital marketing campaigns and assess against goals.

· Prepare regular reports on key metrics, such as website traffic, conversion rates, and revenue generated from digital channels.

· Monitor third party intelligence sources to identify revenue opportunities (OTA, GDS, market studies, web tools and levers).

General

• Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.
• Participate and contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
• Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

· Degree in Marketing, Business, Hospitality Management, or equivalent.

· Minimum 5 years of experience in e-commerce, digital marketing in a managerial appointment.

· Good business acumen, critical thinking and strategic decision-making skills.

· Strong human relations and influencing skills.

· Strong communications (verbal and written), planning and coordination skills.

· Ability to work independently and take initiative.

· Strong time management skills.

· Creative and innovative mindset.

· Detail-oriented and highly organised.

· Composed and confident in dealing with luxury clientele.

· Strong understanding of current digital marketing concepts.

· Strong understanding of SEO, SEM, and online marketing strategies.

· Knowledge of hotel management software and OTA platforms is an added advantage.

· Proficiency in web analytics tools (e.g., Google Analytics) and content management systems (CMS).

· Be familiar with the latest digital platforms to maximise revenues.

E-COMMERCE ASSISTANT/DIGITAL MARKETING MANAGER

Mandarin Oriental, Singapore is looking for E-Commerce Assistant/Digital Marketing Manager to join our Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at the Mandarin Oriental, Singapore within the Sales & Marketing Department, E-Commerce Assistant/Digital Marketing Manager assist to elevate the hotel’s online presence and lead performance-driven digital marketing initiatives. The role reports the Director of Marketing and Communications to develop and execute digital marketing strategies to enhance the brand visibility online, and OTAs (online travel agents) to drive revenue.

The E-commerce Digital Marketing Manager manages all online content including the hotel’s website, online shop, digital ads as well as OTAs platforms. An important objective for this role is to drive direct bookings on the hotel website, OTAs and the online shop. The candidate needs to constantly monitor online trends and particularly competitors’ online activities and make recommendations to hotel management.

As E-Commerce Assistant/Digital Marketing Manager, you will be responsible for the following duties:

Digital Marketing:

· Proactively plan creative, compelling, and targeted digital communications activity and campaigns.

· Manage the creation and implementation of engaging content on the hotel’s website and, email campaigns and digital advertising.

· Develop and execute performance-based digital marketing campaigns, including paid search (SEM), paid social, programmatic display, retargeting, and affiliate marketing. Monitor campaign KPIs closely to optimize for cost efficiency and ROI.

· Monitor and analyse the performance of OTAs platform to improve the ranking and review ratings to optimise the performance.

· Plan and execute monthly EDM to drive traffic to the digital channels.

· Manage and grow the hotel’s online shop, developing creative promotions and ensuring smooth customer journeys from traffic acquisition to checkout and performance tracking.

· Oversee photo and video shoot to develop creative assets to be implemented on digital channels.

· Regularly analyse website, campaign, and channel performance using tools such as Google Analytics, Adobe Analytics, Meta Ads Manager, and OTA dashboards. Generate insights and actionable recommendations to improve performance.

Administration:

· Prepare monthly marketing reports related to digital marketing initiatives.

· Regular update on weekly marketing status report.

· Provide digital marketing services support for hotel’s key departments.

As an E-Commerce Assistant/Digital Marketing Manager, we expect from you:

· Minimum 3 - 5 years of experience in digital marketing role, preferably in travel, hospitality or e-commerce industry .

· Proficiency in digital marketing tools and platforms such as Google Analytics Adobe Analytics and social media management tools.

· Strong written and verbal communication skills, fluency in Chinese is preferred.

· Knowledgeable on OTAs platforms and Chinese social media channels is preferred.

· Ability to multitask, prioritise and meet tight deadlines in an agile environment.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?

E-COMMERCE ASSISTANT/DIGITAL MARKETING MANAGER

Mandarin Oriental, Singapore is looking for E-Commerce Assistant/Digital Marketing Manager to join our Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at the Mandarin Oriental, Singapore within the Sales & Marketing Department, E-Commerce Assistant/Digital Marketing Manager assist to elevate the hotel’s online presence and lead performance-driven digital marketing initiatives. The role reports the Director of Marketing and Communications to develop and execute digital marketing strategies to enhance the brand visibility online, and OTAs (online travel agents) to drive revenue.

The E-commerce Digital Marketing Manager manages all online content including the hotel’s website, online shop, digital ads as well as OTAs platforms. An important objective for this role is to drive direct bookings on the hotel website, OTAs and the online shop. The candidate needs to constantly monitor online trends and particularly competitors’ online activities and make recommendations to hotel management.

As E-Commerce Assistant/Digital Marketing Manager, you will be responsible for the following duties:

Digital Marketing:

· Proactively plan creative, compelling, and targeted digital communications activity and campaigns.

· Manage the creation and implementation of engaging content on the hotel’s website and, email campaigns and digital advertising.

· Develop and execute performance-based digital marketing campaigns, including paid search (SEM), paid social, programmatic display, retargeting, and affiliate marketing. Monitor campaign KPIs closely to optimize for cost efficiency and ROI.

· Monitor and analyse the performance of OTAs platform to improve the ranking and review ratings to optimise the performance.

· Plan and execute monthly EDM to drive traffic to the digital channels.

· Manage and grow the hotel’s online shop, developing creative promotions and ensuring smooth customer journeys from traffic acquisition to checkout and performance tracking.

· Oversee photo and video shoot to develop creative assets to be implemented on digital channels.

· Regularly analyse website, campaign, and channel performance using tools such as Google Analytics, Adobe Analytics, Meta Ads Manager, and OTA dashboards. Generate insights and actionable recommendations to improve performance.

Administration:

· Prepare monthly marketing reports related to digital marketing initiatives.

· Regular update on weekly marketing status report.

· Provide digital marketing services support for hotel’s key departments.

As an E-Commerce Assistant/Digital Marketing Manager, we expect from you:

· Minimum 3 - 5 years of experience in digital marketing role, preferably in travel, hospitality or e-commerce industry .

· Proficiency in digital marketing tools and platforms such as Google Analytics Adobe Analytics and social media management tools.

· Strong written and verbal communication skills, fluency in Chinese is preferred.

· Knowledgeable on OTAs platforms and Chinese social media channels is preferred.

· Ability to multitask, prioritise and meet tight deadlines in an agile environment.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?

Join to apply for the Social Commerce Sr. Manager role at Colgate-Palmolive

No Relocation Assistance Offered

Job Number #166859 - Singapore, Singapore, Singapore

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries, specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

As Social Commerce Manager, you will be responsible for achieving a 10x increase in social commerce performance across the region. This involves analyzing mature social commerce models, internal and industry-wide, to develop tailored strategies for different markets, considering their unique characteristics and opportunities. This role is pivotal in establishing Colgate as a leader in social commerce, driving brand uplift, revenue growth, and market share.

1. Social Commerce Strategy:
   • Develop and implement comprehensive social commerce strategies aligned with overall business objectives to drive sales, increase brand engagement, and expand market reach across the region.
   • Identify and evaluate emerging social commerce trends, platforms, and technologies, and pilot innovative approaches to optimize performance and maintain a competitive edge.
   • Create a strategy and roadmap for Colgate to become a leader in social commerce across Asia Pacific, including commercial strategy, content creation, partner models, and other aspects of social commerce.
2. Capability Building:
   • Develop and deliver training programs and resources to enhance social commerce knowledge and skills across marketing teams, ensuring consistent execution and best practice sharing.
   • Identify opportunities for innovation and process improvements to drive social commerce growth.
3. Performance Analysis and Reporting:
   • Define KPIs and develop tracking and reporting mechanisms to monitor social commerce activities, providing regular insights and recommendations for optimization.
4. Stakeholder Collaboration:
   • Collaborate cross-functionally with marketing, sales, supply chain, and finance teams to ensure seamless integration of social commerce activities and alignment with broader business goals.
   • Build and maintain strong relationships with external partners, including social media platforms, agencies, and technology providers, to leverage their expertise and resources.

• Bachelor's degree in Business, Marketing, E-commerce, or a related field.
• Proven experience in social commerce strategy development and implementation, particularly within APAC.
• Strong understanding of emerging digital trends and technologies.
• Strong analytical skills and experience in data-driven decision-making.
• Excellent leadership and communication skills.
• Experience with key SEA platforms such as Shopee, Lazada, etc.
• Experience with livestreaming, short-video content creation, and influencer management.
• Experience with mainland China platforms is a plus.

Join a team that values care, courage, and inclusion. We foster a supportive environment where diverse perspectives are celebrated, encouraging innovation and collaboration. Grow personally and professionally while contributing to work that impacts lives globally.

We are committed to creating an environment where our people feel they belong, are treated with respect, and can impact the business meaningfully. Accommodation during the application process is available for persons with disabilities.