3,436 Customer Satisfaction jobs in Singapore

YOUR MISSION AND RESPONSIBILITIES

Manage information exchange related to customer satisfaction

• Review and validate the internal CRM (Customer Relationship Management) reports to enable their usage by other company stakeholders

• Ensure that CRM activities, including customer complaints have a pilot and that an answer is provided to the customer within the defined timeframe

• Ensure the dissemination of major information between corporate and sites (e.g. through a dedicated information letter, a regular business intelligence newsletter or technical newsletters)

• Manage global customer satisfaction on a regular basis

• Capture and analyze customer satisfaction through a Customer Satisfaction Overview and the company CRM in order to capitalize information

• Facilitate Customer Satisfaction team rituals with all stakeholders (e.g. commercial sites, technical, program, quality, commercial teams)

• Coordinate with this various stakeholders the action plans to recover to a good level of customer satisfaction

• Summarize and express the contributions expected from each contributor in all sectors of the company (e.g. engineering, industrial, program)

Define the axes of development of operator customer satisfaction in the mid to long-term

• Co-design, conduct and analyze the Safran internal customer satisfaction survey

• Analyze the external satisfaction surveys received from specialized magazines

• Identify mid to long-term improvements (incl. new services or service features)

• Structure a global improvement plan and monitor its progress

• Assist the management team (from Asia & France) in the preparation and the steering of our customer councils (working group with customers to improve Safran products and services)

Contribute to active listening and customer orientation in the company and ensure wide communication of Safran successes to improve customer perception

• Build internal communication plans to relay satisfaction surveys results

• Build external communication plans to relay satisfaction surveys results incl. our major improvements

Coordinate and organize customer council meeting

Participate actively in contributing to FO improvement projects and tasks

Perform other tasks assigned by the Line Manager

REQUIREMENTS & SKILLS

• At least a bachelor's degree or equivalent in business, management or a related discipline

• 2 to 5 years of relevant experience, ideally in customer service or support roles

• Aviation industry experience or aerospace knowledge are a plus

• Meticulous, strong analytical skills, keen attention to detail

• Strong organizational abilities, structured and capable to prioritize

• Good team player, capable to work with various stakeholders and be autonomous

• Strong communication skills (oral & written)

• Customer satisfaction oriented

• Experience with all MS office applications

• Experience with CRM tools

Job Role Overview

This role focuses on ensuring customer satisfaction through accurate order fulfillment, efficient delivery coordination, and effective inventory management.

Key Responsibilities:

• To accurately receive and verify orders from customers, including items, prices, and specifications.
• To coordinate and schedule deliveries with customers, suppliers, warehouses, and freight forwarders to achieve On Time In Full shipments.
• To proactively manage customer inventory levels to prevent stockouts or overstocking.

Required Skills and Qualifications:

• Minimum 2 years' experience in logistics, particularly in shipping and order fulfillment.
• A diploma-level qualification as a minimum.
• Proficiency in SAP is highly desirable.

Benefits of the Role:

• Ongoing training and development opportunities to enhance skills and knowledge.
• A dynamic work environment that fosters collaboration and teamwork.
• The chance to make a meaningful contribution to the organization's success.

What We Offer:

• A competitive compensation package.
• A comprehensive benefits program.
• A supportive and inclusive work culture.

Job Title:

Ambassador of Customer Satisfaction

About the Role:

We are seeking an exceptional individual to serve as our Ambassador of Customer Satisfaction. As a key member of our team, you will be responsible for delivering outstanding customer service and ensuring a memorable experience for our valued patrons.

Key Responsibilities:

• Develop and maintain strong relationships with customers through effective communication and conflict resolution.
• Analyze customer feedback and implement actionable strategies to drive continuous improvement.
• Collaborate with cross-functional teams to streamline processes and enhance overall customer satisfaction.
• Prioritize tasks and manage competing demands to meet critical deadlines.

Requirements:

• Exceptional communication and interpersonal skills, with the ability to adapt to diverse personalities and situations.
• Service-oriented mindset, with a passion for delivering personalized experiences that exceed customer expectations.
• Prior experience in customer-facing roles or a related field is highly desirable.

Benefits:

We offer a comprehensive compensation package, including competitive salary, benefits, and opportunities for professional growth and development.

We are looking for a Customer Experience (CX) Designer on a 1-year renewable contract to shape seamless, user-centred experiences across digital and physical touchpoints. You'll go beyond workflow design — applying your UX skills in research, facilitation, and problem-solving to ensure every journey is intuitive, consistent, and meaningful.

Key Responsibilities

• Map and improve end-to-end customer and employee journeys using service blueprints and workflow design.
• Conduct user research, interviews, and co-creation workshops , translating insights into actionable design solutions.
• Prototype, test, and refine experiences across channels.
• Collaborate with cross-functional teams to deliver scalable, human-centred solutions.
• Support teammates by sharing strengths and contributing to an all-rounded, collaborative design practice.

Qualifications

• 2+ years' experience in CX, UX, or service design.
• Proficiency with design and research tools (e.g., Figma, prototyping, workshop facilitation).
• Strong UX skillset — able to break down complex processes into clear, simple journeys.
• A people-oriented designer, comfortable working with stakeholders and end-users.
• Team player with the adaptability to balance individual strengths with team support.

Interview Process

• Assignment submission is required to be considered for interview.
• Shortlisted candidates will attend a 60-minute interview :

30 mins : General interview with the hiring team.

30 mins : Technical showcase of your assignment.

We're looking for a Customer Experience & Automation Analyst who thrives at the intersection of customer support, technology, and data analytics.

In this role, you'll be the driving force behind our Zendesk optimization, automation (RPA) initiatives, and data-driven decision making — all while working on exciting innovations like Chatbots and Voicebots.

Start in Oct, 6 months contract (Maternity Cover)

Mon- Fri: 8.30am – 6.00pm

West, 1 min walk near MRT

Key Responsibilities:

• Manage and enhance Zendesk accounts, workflows, and license usage to ensure optimal performance.

• Create and maintain custom SQL (BigQuery) dashboards and queries to monitor operations.

• Serve as the Subject Matter Expert (SME) for Zendesk workflows and automations.

• Co-develop and support Robotic Process Automation (RPA) to streamline CS processes.

• Lead cutting-edge innovation projects including Chatbots, Voicebots, and workflow automation .

• Prepare monthly performance and operational reports to support strategic decisions.

• Perform data analysis and reporting to guide customer service improvements.

• Manage and troubleshoot webforms in collaboration with developers.

• Ensure accurate reporting and system functionality for new implementation

Requirements:

• Min. Degree required.

• Proven experience in data analysis, system maintenance, and dashboard creation.

• Strong expertise in SQL (BigQuery preferred) and solid understanding of RPA workflows

• Familiarity with Zendesk or other customer service platforms

• Experience in end-to-end User Acceptance Testing (UAT)

Click APPLY with your resume

We regret to inform that only shortlisted candidates will be notified

Lavia Tay (R

RecruitFirst Pte Ltd (E.A.13C6342)

Calling all truly AWESOME people

About Stranger Soccer

Stranger Soccer ) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.

Role and Responsibilities

The selected candidate(s) will be a key member of a small team working at the company's flagship operation in Singapore, carrying out various business development and customer relationship related initiatives across the organization. The position will be working closely with the CEO and the Executive Director and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent which will access increasing levels of responsibility as the company grows into an international brand.

• Serving on the front lines of the customer experience, serving as an "Official Host" of a few football games each week
• Coordinating and executing various tasks related to the daily operation of the business, such as marketing, logistics, customer service, sales, hosting

The candidate will:

• Gain experience in daily operations of a business
• Gain experience and confidence in presenting and communicating with customers
• Gain experience in what a Singapore brand must consider in efforts to expand internationally
• Gain experience in working with and communicating with multiple stakeholders in an organization

Requirements

Strong written and verbal communication skills

• A can-do attitude
• Interest in football is a BIG PLUS
• Hospitality experience a PLUS

Compensation and Other Details

• Commitment of 3 months up to 12 months
• Compensation of up to $800/month, comprised of a monthly allowance and a completion bonus
• Welcome Kit including $50 in jerseys and merchandise
• 50% staff discount on games + 100 bonus game credits upon completion
• Completion Certificate

To apply, please send resume to

Job Type: Internship

Contract length: 6 months

Pay: 600.00 per month

Work Location: In person

A Singapore government agency driving national initiatives to enhance community well-being through programmes, digital platforms, and public engagement.

About the role:

We're looking for a seasoned leader to head customer insights, experience strategy, and service process improvements for a public sector agency focused on enhancing community well-being.

In this role, you will:

• Lead the collection and analysis of customer data to identify insights and drive actionable improvements.
• Develop and execute a comprehensive CX strategy to ensure consistent, citizen-centric experiences.
• Oversee service design initiatives using human-centred methods to reimagine and enhance customer journeys.
• Manage and mentor a multidisciplinary team, oversee budgets, and drive change management across the organisation.

What we're looking for:

• 8-10 years of experience in customer experience, data analytics, and service transformation.
• Strong skills with analytics tools such as Power BI, survey platforms, and process improvement methodologies.
• Proven leadership and stakeholder management capabilities.
• Passion for creating meaningful impact through data-driven decision-making and collaborative innovation.

Wilson Tay

Direct Line:

EA License No: 91C2918

Personnel Registration Number: R

Calling all truly AWESOME people

About Stranger Soccer

Stranger Soccer ) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.

Role and Responsibilities

The selected candidate(s) will be a key member of a small team working at the company's flagship operation in Singapore, carrying out various business development and customer relationship related initiatives across the organization. The position will be working closely with the CEO and the Executive Director and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent which will access increasing levels of responsibility as the company grows into an international brand. 

• Serving on the front lines of the customer experience, serving as an "Official Host" of a few football games each week

• Coordinating and executing various tasks related to the daily operation of the business, such as marketing, logistics, customer service, sales, hosting

The candidate will:

• Gain experience in daily operations of a business

• Gain experience and confidence in presenting and communicating with customers

• Gain experience in what a Singapore brand must consider in efforts to expand internationally

• Gain experience in working with and communicating with multiple stakeholders in an organization

• Strong written and verbal communication skills

• A can-do attitude

• Interest in football is a BIG PLUS

• Hospitality experience a PLUS

Compensation and Other Details

• Commitment of 3 months up to 12 months

• Compensation of up to $800/month, comprised of a monthly allowance and a completion bonus

• Welcome Kit including $50 in jerseys and merchandise

• 50% staff discount on games + 100 bonus game credits upon completion

• Completion Certificate

To apply, please send resume to

Job Description:

Airbus Asia Training Centre (AATC) is currently on the search for a Customer Experience Associate or Senior Associate to join our Customer Experience team. This customer-facing role encompasses a wide variety of day-to-day tasks with the objective to deliver an excellent customer experience to the pilots performing their flight crew training.

Responsibilities:

Front Desk operations

• Provide welcome and check out on the first and last day of training of the pilots
• First line assistance and support to any customers / visitors entering the premises
• Facilitate effectively pilots' requests by liaising promptly with other departments (Flight Training Operations, Sales, Training, Quality, Maintenance)
• Deliver day-to-day operations: basic procurement, first day preparation, administrative tasks, etc
• Contribute actively in continuous improvement of customer experience and launch of new initiative and projects
• Maintain high standards of Customer Experience at any point of time
• Organize in autonomy visits of the training centre for various audiences (customers, students, external guests)

AATC Boutique operations

• Perform opening and closing of the Airbus Asia Training Centre Boutique shop
• Provide assistance for products sales while delivering high range experience to customers
• Support regular stock inventory and orders management following processes in place.
• Organize promotional events to increase boutique sales
• Take initiative on renew boutique products and mode of sales
• Work with marketing department for new boutique campaign

ATR Training Centre Trainees & Instructor support

• Contribute to the trainee care & training support operations for the pilots training at ATR Training Centre.
• Provide assistance and support for the visa application process

Flight Experience

• Support Flight Experience (FE) execution on Facility Tour, Full Flight Simulator preparation and coordination with the marketing team.
• Contingency that working arrangement for FE activities is performed on weekend

Communications and events

• Support company events in coordination with Airbus communications and marketing teams.
• Support organisation and execution of special visits (government, VIP, etc)
• Organise and execute any relevant internal and external events

Business & Operations (BO) Admin

• Support BO department on administrative workload such as monitoring data classification of BO digital folder, induction brief and coordinate internal BO events, HoD visitor request clearance and administrative matters.

Rotating Secondary responsibilities are possible within Customer Experience (ATR Training Centre Lead, Boutique Manager & Front Desk Operations Lead)

Please note that we will hire at Customer Experience Associate or Senior Associate level, depending on overall experience.

Job Requirements:

• Diploma in Business Admin, Aviation, or related
• At least 1 year of relevant experience in a similar customer-facing role
• Excellent communication skills
• Adaptability to different customers, cultures and situations
• Proactive and positive attitude
• A strong team player

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Airbus Asia Training Centre Pte. Ltd.

Employment Type:

Permanent

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Experience Level:

Entry Level

Job Family:

Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.