3,572 Customer Satisfaction jobs in Singapore

Our mission is to deliver exceptional customer service and satisfaction through our comprehensive warranty and non-warranty services.

The Field Service Engineer will be responsible for providing timely and efficient installation, repair, and product support services at customer sites. This role requires strong technical skills, including proficiency in vacuum technology, gas distribution systems, and electro-mechanical aptitude.

Job Title: Vehicle Damage Report Officer

Our team requires an experienced professional to handle vehicle damage reports efficiently. The successful candidate will be responsible for managing customer interactions, investigating damages, assessing repair costs, and coordinating with customers.

Responsibilities include:

• Managing customer contacts through outbound calls, emails, or onsite visits
• Investigating vehicle damages and assessing repair costs
• Coordinating with customers and responding to their inquiries
• Maintaining accurate records of accident reports and follow-ups
• Performing other tasks as assigned by the supervisor

Requirements

To excel in this role, candidates should possess a minimum of 1-2 years of customer service experience, excellent communication skills, and a keen eye for detail. Familiarity with enforcement and recovery processes is highly beneficial.

Benefits

As a valued member of our team, you can expect a competitive compensation package, opportunities for growth and development, and a collaborative work environment that promotes teamwork and open communication.

Note

• Welcome tenants and guests warmly and professionally, creating a positive first impression and a personalised experience from the outset.
• Manage inquiries (phone, email, and in-person) promptly and professionally, ensuring clear communication and exceptional service delivery.
• Respond to tenant and guest requests effectively, striving to exceed expectations at every opportunity.
• Handle complaints or feedback with diplomacy, turning challenges into opportunities to improve service quality.
• Provide event support, ensuring smooth coordination and execution while adhering to all established protocols and SOPs.

• Assist in property administration tasks with accuracy, attention to detail, and strong organisational skills to support operational efficiency.
• Maintain in-depth knowledge of services, facilities, and amenities to provide accurate and helpful information to tenants, visitors, and clients.
• Adapt to changing operational needs by taking on additional responsibilities, demonstrating flexibility and a proactive service mindset.
• Consistently follow SOPs and company protocols while seeking ways to enhance the customer experience.

• Enforce security and access control procedures to maintain a safe and orderly environment.
• Conduct regular patrols, CCTV monitoring, and surveillance, balancing security vigilance with a welcoming approach.
• Verify and authorise all personnel entering the premises in accordance with access control protocols.

• Respond to and report incidents promptly through designated communication channels, maintaining composure and professionalism in all situations.
• Report facility or equipment faults immediately to relevant teams for swift rectification.
• Support fire safety protocols during drills and real incidents, ensuring stakeholder safety and compliance with regulations.

• Assist clients with onboarding, account sign-up, and access arrangements.
• Manage general inquiries and provide clear guidance on SDB procedures, usage, and security protocols.

• Able to commit to Shift Work (Daytime)
• At least 1 year experience in customer service / front desk / concierge.
• Proficient with Administrative software (Eg. Microsoft Office)
• Proven experience in security management or a related field.
• Exceptional communication and interpersonal skills.
• Proficiency in security protocols and access control systems.
• Ability to manage incidents and emergencies effectively.
• Customer service orientation coupled with a polished and professional demeanour.
• Basic understanding of property management and administration.
• Keen attention to detail and adept problem-solving skills.
• Bonus if possess a Class 3 Driving License.

• Uniforms provided
• Additional leaves entitlement
• Performance-based bonuses
• Health and medical insurance coverage

• Develop strong understanding of the organisation's academic programmes and internal processes
• Act as a key consultant to existing and prospective parents-recommending suitable academic programmes and guiding their enrolment decisions
• Provide prompt, professional support to all customer inquiries and concerns, ensuring satisfaction at every stage of the customer journey

• Gather, analyse, and share client feedback to help improve service offerings and build customer intimacy
• Collaborate with relevant teams to translate insights into better experiences and stronger parent relationships

• Assist in achieving enrolment goals by developing new contacts, nurturing leads, and following up on parent interest
• Monitor market trends and competitors in the education sector to shape sales strategies and outreach efforts

• Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
• Plan and manage cross-functional projects related to customer service, operations, and centre-wide coordination

• Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
• Exceptional communication and interpersonal skills to build rapport and credibility with customers
• Strong problem-solving abilities and the ability to think strategically to address customer needs effectively.
• Organised and have a keen eye for detail.
• Ability to work in a fast-paced, dynamic environment with a positive and proactive attitude
• Knowledge of and experience with CRM and customer relationship management (plus point)

• Onsite role based in Singapore
• minimum 3 workday/week

• Remuneration: $2000 - $3000

At The Nuggets Academy, we don't just teach, we transform lives. We're on a mission to help every child thrive, especially those who've been left behind by traditional systems. Our team is growing fast, and we're looking for a Customer Experience & Sales Executive to be the warm, trusted voice for our parents.

This isn't your average front desk or admin role.

This is a relationship role.

A trust-building role.

A make-a-mum-breathe-a-sigh-of-relief kind of role.

• Be the first line of care: Answer WhatsApp, emails, and calls from parents with empathy and clarity
• Guide parents: Recommend the right programme for their child (we'll train you in our curriculum and coaching system)
• Follow up with leads and walk-ins: You'll help them feel safe, seen, and supported—not hard-sold
• Coordinate class placements, trial bookings, and onboarding logistics
• Track weekly CS & sales metrics (we'll show you how—don't worry if you've never done this)
• Spot gaps, suggest improvements, and help us raise the bar for parent experience

• You love talking to people and making them feel at ease
• You've got a service heart but you're not afraid to close a sale (you want families to join us)
• You're the type who follows up without being chased
• You can write with warmth and professionalism
• You're organised, responsive, and not scared of Google Sheets or CRMs
• You have experience in either customer service or sales (education background is a bonus)

• A mission-led team that values heart, growth, and high standards
• Real career progression (we're growing fast—so will you)
• Work that makes a real impact on families
• Beautiful centre in Hougang with a friendly team

• 5-day work week, including one weekend
• Weekdays 12pm - 9pm, Weekends 830am - 6pm
• Full-time role, on-site in Hougang
• Salary range: commensurates with experience

Send us an email telling us:

1. Why you'd love to join The Nuggets Academy
2. One experience you've had giving great customer service or helping someone solve a problem
3. Your CV or LinkedIn link

We don't care if you've worked in a tuition centre, hotel, gym, or tech startup—as long as you care deeply about people and are ready to grow with us.

Customer Service Excellence & Conflict Resolution

• Welcome tenants and guests warmly and professionally, creating a positive first impression and a personalised experience from the outset.
• Manage inquiries (phone, email, and in-person) promptly and professionally, ensuring clear communication and exceptional service delivery.
• Respond to tenant and guest requests effectively, striving to exceed expectations at every opportunity.
• Handle complaints or feedback with diplomacy, turning challenges into opportunities to improve service quality.
• Provide event support, ensuring smooth coordination and execution while adhering to all established protocols and SOPs.

Service Enhancement & Operational Support

• Assist in property administration tasks with accuracy, attention to detail, and strong organisational skills to support operational efficiency.
• Maintain in-depth knowledge of services, facilities, and amenities to provide accurate and helpful information to tenants, visitors, and clients.
• Adapt to changing operational needs by taking on additional responsibilities, demonstrating flexibility and a proactive service mindset.
• Consistently follow SOPs and company protocols while seeking ways to enhance the customer experience.

Security & Safety Compliance

• Enforce security and access control procedures to maintain a safe and orderly environment.
• Conduct regular patrols, CCTV monitoring, and surveillance, balancing security vigilance with a welcoming approach.
• Verify and authorise all personnel entering the premises in accordance with access control protocols.

Incident & Emergency Management

• Respond to and report incidents promptly through designated communication channels, maintaining composure and professionalism in all situations.
• Report facility or equipment faults immediately to relevant teams for swift rectification.
• Support fire safety protocols during drills and real incidents, ensuring stakeholder safety and compliance with regulations.

Safe Deposit Box (SDB) Operations

• Assist clients with onboarding, account sign-up, and access arrangements.
• Manage general inquiries and provide clear guidance on SDB procedures, usage, and security protocols.

Requirements:

• Able to commit to Shift Work (Daytime)
• At least 1 year experience in customer service / front desk / concierge.
• Proficient with Administrative software (Eg. Microsoft Office)
• Proven experience in security management or a related field.
• Exceptional communication and interpersonal skills.
• Proficiency in security protocols and access control systems.
• Ability to manage incidents and emergencies effectively.
• Customer service orientation coupled with a polished and professional demeanour.
• Basic understanding of property management and administration.
• Keen attention to detail and adept problem-solving skills.
• Bonus if possess a Class 3 Driving License.

Employee Benefits:

• Uniforms provided
• Additional leaves entitlement
• Performance-based bonuses
• Health and medical insurance coverage

About the Role

We're looking for a proactive and service-oriented Customer Support & Engagement Executive to join our team. In this role, you will be the bridge between our academic programmes and the parents/students we serve—ensuring a positive experience at every touchpoint while contributing to operational excellence and enrolment growth.

You'll collaborate across departments to manage customer interactions, support academic operations, and drive meaningful parent engagement in a fast-paced, education-focused environment.

Key Responsibilities

Customer Engagement & Consultation

• Develop strong understanding of the organisation's academic programmes and internal processes
• Act as a key consultant to existing and prospective parents—recommending suitable academic programmes and guiding their enrolment decisions
• Provide prompt, professional support to all customer inquiries and concerns, ensuring satisfaction at every stage of the customer journey

Feedback & Relationship Building

• Gather, analyse, and share client feedback to help improve service offerings and build customer intimacy
• Collaborate with relevant teams to translate insights into better experiences and stronger parent relationships

Enrolment & Lead Generation

• Assist in achieving enrolment goals by developing new contacts, nurturing leads, and following up on parent interest
• Monitor market trends and competitors in the education sector to shape sales strategies and outreach efforts

Operational Support

• Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
• Plan and manage cross-functional projects related to customer service, operations, and centre-wide coordination

Requirement:

• Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
• Exceptional communication and interpersonal skills to build rapport and credibility with customers
• Strong problem-solving abilities and the ability to think strategically to address customer needs effectively.
• Organised and have a keen eye for detail.
• Ability to work in a fast-paced, dynamic environment with a positive and proactive attitude
• Knowledge of and experience with CRM and customer relationship management (plus point)

Details

• Onsite role based in Singapore
• minimum 3 workday/week

Weekday: 12-9pm

Weekend: 9-6pm

• Remuneration: $2000 - $3000

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.

We are seeking Customer Experience Specialists to join our high-energy call center-based team in Singapore. In this role, you will create memorable experiences for Delta customers by answering their calls in an efficient, courteous and accurate manner or by working on customer reservations and administration of customer travel needs through calculating the cost of the reservation, issuing of tickets and booking alternate flight schedules while meeting all Delta and U.S. Department of Transportation (DOT) compliance requirements.

There are 100,000+ reasons to join Delta—every one of our employees has their own. Some of us want to explore new places. Some are here to explore our own career potential. Some are curious about other cultures, while others want to make a difference where they are. There’s a whole world out there—and another one right here within Delta. Which means that whatever keeps you climbing, you’ll discover it with us. We are looking for motivated individuals to join our growing team!

Please apply via this link:

Summary of responsibilities (not comprehensive of all tasks):

Customer Experience Specialists connect with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important.

In this position, you will have to:

• Work 5 days within Monday to Sunday

• Answer calls in an efficient, courteous, and accurate manner

• Assess customer needs

• Offer solutions and additional products

• Interact with a globally diverse group of customers and colleagues

• Build customer relationships and ensure timely response and resolution of issues

• Perform all jobs related to effective customer service to our passengers regarding their flight arrangements with our airline.

• Sell travel related services and promote credit card vendor partner products

• Optimize booking opportunities and promoting member retention and loyalty

• Have a professional attitude with excellent dependability, flexibility in a fast-paced environment, and the ability to handle stressful situations

• Able to learn and react quickly

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Opportunities to earn additional monthly performance incentive after completing the six-month probation period

• Industry-leading profit sharing

• A diverse & inclusive culture of People Engagement and an Environment of Open Door Policy

• Comprehensive health & wellness benefits including medical, dental, and life benefits

• Paid training includes instruction, observation, exams and performance measures

• Unlimited flight benefits on Delta & Discounted Fares on Other participating Airlines under the Zonal Employee Discount Program

• Career development programs are available for your long-term career goals

• Exclusive access to 12 free mental health counseling sessions per year for employees and their household members

If you believe you are the one we are seeking, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.

• Embraces diverse people, thinking and styles

• Consistently makes safety and security, of self and others, the priority

• Must be a Singapore citizen or Singapore Permanent Resident

• We are looking for individuals that have an excellent command of spoken and written business level of English

• Computer skills and comfort with navigating software applications, email, instant messaging, and internet searches

• Excellent telephone etiquette, good written and verbal communication skills

• You will be accountable for meeting individual Key Performance Indicator (KPIs) and team goals.

• Must have a flexible schedule as this position will require you to work weekends, holidays

Employees will have future opportunities to progress to specialty teams that respond to customer escalations or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may also have opportunities to assist customers via Twitter, Facebook, or other emerging social media platforms.

Compensation and Training:

The starting pay for this position is SGD 3,100 per month. The position is also eligible for performance-based incentives after six months' probationperiod, shift allowances, monthly rewards if the company meets Key Performance Indicators (KPIs), and annual pay increases.

Successful candidates will participate in a comprehensive classroom and on-the-job training. Classroom training includes instruction, observation, exams and performance measures.

After training, we will assign new employees to a shift that may be significantly different than your training shift and will include two consecutive days off, likely midweek. New employees will remain on that shift until the employee is eligible to bid on a shift they select. New hires are eligible to bid on a new shift during the first shift bid following completion of new hire training. Swaps will be available after shift bid are finalized to allow flexibility for employees to manager their work schedules.

Employees bid on preferred shifts every 3-4 months. New hires are often awarded AM shifts with midweek days off until they are able to hold different shifts based on seniority. Delta is a 24/7 operation, and we will always have customers that need us.

• Preferred Diploma holders and above and/or have relevant work experience in a contact centre environment

• Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
• Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
• Work closely with internal teams to resolve customer issues and follow up as necessary.
• Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
• Assist with the preparation and invoicing of both local and export spare part orders.
• Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
• Maintain and manage the spare parts inventory.
• Take on other duties and project work as assigned.

Requirements:

• Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
• Customer Service Oriented
• Strong phone etiquette, comprehension, communication, and interpersonal skills.
• Proficiency in MS Office
• Familiarity with SAP is advantageous.
• OJT will be provided to ensure proficiency in all required tasks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to

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