5,471 Customer Satisfaction jobs in Singapore

YOUR MISSION AND RESPONSIBILITIES

Manage information exchange related to customer satisfaction

• Review and validate the internal CRM (Customer Relationship Management) reports to enable their usage by other company stakeholders

• Ensure that CRM activities, including customer complaints have a pilot and that an answer is provided to the customer within the defined timeframe

• Ensure the dissemination of major information between corporate and sites (e.g. through a dedicated information letter, a regular business intelligence newsletter or technical newsletters)

• Manage global customer satisfaction on a regular basis

• Capture and analyze customer satisfaction through a Customer Satisfaction Overview and the company CRM in order to capitalize information

• Facilitate Customer Satisfaction team rituals with all stakeholders (e.g. commercial sites, technical, program, quality, commercial teams)

• Coordinate with this various stakeholders the action plans to recover to a good level of customer satisfaction

• Summarize and express the contributions expected from each contributor in all sectors of the company (e.g. engineering, industrial, program)

Define the axes of development of operator customer satisfaction in the mid to long-term

• Co-design, conduct and analyze the Safran internal customer satisfaction survey

• Analyze the external satisfaction surveys received from specialized magazines

• Identify mid to long-term improvements (incl. new services or service features)

• Structure a global improvement plan and monitor its progress

• Assist the management team (from Asia & France) in the preparation and the steering of our customer councils (working group with customers to improve Safran products and services)

Contribute to active listening and customer orientation in the company and ensure wide communication of Safran successes to improve customer perception

• Build internal communication plans to relay satisfaction surveys results

• Build external communication plans to relay satisfaction surveys results incl. our major improvements

Coordinate and organize customer council meeting

Participate actively in contributing to FO improvement projects and tasks

Perform other tasks assigned by the Line Manager

REQUIREMENTS & SKILLS

• At least a bachelor's degree or equivalent in business, management or a related discipline

• 2 to 5 years of relevant experience, ideally in customer service or support roles

• Aviation industry experience or aerospace knowledge are a plus

• Meticulous, strong analytical skills, keen attention to detail

• Strong organizational abilities, structured and capable to prioritize

• Good team player, capable to work with various stakeholders and be autonomous

• Strong communication skills (oral & written)

• Customer satisfaction oriented

• Experience with all MS office applications

• Experience with CRM tools

We are seeking enthusiastic and customer-focused Car Delivery and Customer Satisfaction Specialists to join our BYD BY JC team. This role is responsible for managing the vehicle delivery process and ensuring an exceptional customer experience, while also overseeing the Net Promoter Score (NPS) process to maintain high customer satisfaction. By handling deliveries and post-delivery follow-ups, you will enable our sales consultants to focus on sales, ensuring a seamless and delightful experience for our customers.

Key Responsibilities: Vehicle Delivery Management: Coordinate and execute the delivery process for new vehicles, ensuring a smooth and professional handover to customers.

Conduct thorough vehicle walk-throughs, explaining features, technology, and maintenance requirements to customers.

Ensure vehicles are prepared to the highest standard (cleaned, fueled, and inspected) before delivery.

Schedule and manage delivery appointments in coordination with sales consultants and customers.

Customer Experience and Satisfaction: Deliver exceptional customer service during the delivery process, creating a positive and memorable experience.

Address customer questions or concerns during delivery, escalating complex issues to the General Manager when necessary.

Act as the primary point of contact for post-delivery follow-ups to ensure customer satisfaction.

Net Promoter Score (NPS) Management: Administer NPS surveys to customers post-delivery, ensuring timely and accurate collection of feedback.

Analyze NPS responses to identify areas for improvement in the delivery and customer experience process.

Follow up with customers to address any concerns raised in NPS surveys, aiming to resolve issues and enhance satisfaction.

Report NPS trends and insights to the General Manager to drive continuous improvement.

Collaboration and Documentation: Work closely with sales consultants to ensure a seamless transition from sale to delivery.

Maintain accurate records of delivery schedules, customer interactions, and NPS data.

Coordinate with the service and detailing departments to ensure vehicles are delivery-ready.

Qualifications and Skills: Experience: Previous experience in customer service, automotive delivery, or a related field is preferred but not required. Training will be provided.

Customer Focus: Exceptional interpersonal skills with a passion for delivering outstanding customer experiences.

Communication: Strong verbal and written communication skills to explain vehicle features and engage with customers.

Organization: Ability to manage multiple delivery schedules and prioritize tasks effectively.

Technical Knowledge: Basic understanding of electric vehicles (EVs) and their features is a plus; willingness to learn about BYD vehicles is essential.

Data Skills: Comfortable using digital tools to administer surveys, track NPS data, and generate reports.

Team Player: Ability to collaborate with sales, service, and management teams to achieve dealership goals.

Driver's License: Valid driver's license with a clean driving record.

Why Join BYD BY JC? Be part of a leading electric vehicle brand committed to sustainability and innovation.

Work in a dynamic team environment with opportunities for growth and development.

Directly contribute to customer satisfaction and the success of our dealership.

We are seeking a highly skilled and experienced Team Lead to join our team.

• Main Responsibilities:
• Lead, motivate, and manage a team of professionals.
• Develop and implement effective strategies to drive sales and improve customer satisfaction.
• Analyze sales data and market trends to inform business decisions.
• Resolve customer complaints and operational issues in a timely and professional manner.
• Manage multiple tasks and prioritize workloads to meet deadlines.
• Provide excellent customer service and support.
• Oversee staff performance and provide coaching and development opportunities.
• Implement initiatives to increase sales and profit.

About You:

• You have a strong background in sales and leadership.
• You possess excellent communication and interpersonal skills.
• You are able to analyze data and make informed decisions.
• You have experience in managing teams and prioritizing workloads.
• You are able to work independently and as part of a team.
• You have a positive attitude and are able to adapt to change.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional development.
• A dynamic and supportive work environment.
• Recognition and rewards for outstanding performance.

How to Apply:

Please submit your resume and cover letter to us. We look forward to hearing from you!

• Craft innovative solutions leveraging eServ's offerings in finance, payroll, grants management, IT training, contact centre services, and more.
• Deliver in-depth technical demonstrations of platforms such as Workday, ServiceNow, Tungsten Automation, and Alteryx.
• Analyse client needs for contact centre operations and design solutions that enhance efficiency and customer satisfaction.

• Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field.
• Relevant certifications in platforms like Workday, ServiceNow, or Alteryx.
• 5+ years of experience in a technical presales or solution architect role within BPO, MSP industries or consulting roles.

Calling all truly AWESOME people

About Stranger Soccer

Stranger Soccer ) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.

Role and Responsibilities

The selected candidate(s) will be a key member of a small team working at the company's flagship operation in Singapore, carrying out various business development and customer relationship related initiatives across the organization. The position will be working closely with the CEO and the Executive Director and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent which will access increasing levels of responsibility as the company grows into an international brand.

• Serving on the front lines of the customer experience, serving as an "Official Host" of a few football games each week
• Coordinating and executing various tasks related to the daily operation of the business, such as marketing, logistics, customer service, sales, hosting

The candidate will:

• Gain experience in daily operations of a business
• Gain experience and confidence in presenting and communicating with customers
• Gain experience in what a Singapore brand must consider in efforts to expand internationally
• Gain experience in working with and communicating with multiple stakeholders in an organization

Requirements

Strong written and verbal communication skills

• A can-do attitude
• Interest in football is a BIG PLUS
• Hospitality experience a PLUS

Compensation and Other Details

• Commitment of 3 months up to 12 months
• Compensation of up to $800/month, comprised of a monthly allowance and a completion bonus
• Welcome Kit including $50 in jerseys and merchandise
• 50% staff discount on games + 100 bonus game credits upon completion
• Completion Certificate

To apply, please send resume to

Job Type: Internship

Contract length: 6 months

Pay: 600.00 per month

Work Location: In person

We are looking for a Customer Experience (CX) Designer on a 1-year renewable contract to shape seamless, user-centred experiences across digital and physical touchpoints. You'll go beyond workflow design — applying your UX skills in research, facilitation, and problem-solving to ensure every journey is intuitive, consistent, and meaningful.

Key Responsibilities

• Map and improve end-to-end customer and employee journeys using service blueprints and workflow design.
• Conduct user research, interviews, and co-creation workshops , translating insights into actionable design solutions.
• Prototype, test, and refine experiences across channels.
• Collaborate with cross-functional teams to deliver scalable, human-centred solutions.
• Support teammates by sharing strengths and contributing to an all-rounded, collaborative design practice.

Qualifications

• 2+ years' experience in CX, UX, or service design.
• Proficiency with design and research tools (e.g., Figma, prototyping, workshop facilitation).
• Strong UX skillset — able to break down complex processes into clear, simple journeys.
• A people-oriented designer, comfortable working with stakeholders and end-users.
• Team player with the adaptability to balance individual strengths with team support.

Interview Process

• Assignment submission is required to be considered for interview.
• Shortlisted candidates will attend a 60-minute interview :

30 mins : General interview with the hiring team.

30 mins : Technical showcase of your assignment.

We're looking for a Customer Experience & Automation Analyst who thrives at the intersection of customer support, technology, and data analytics.

In this role, you'll be the driving force behind our Zendesk optimization, automation (RPA) initiatives, and data-driven decision making — all while working on exciting innovations like Chatbots and Voicebots.

Start in Oct, 6 months contract (Maternity Cover)

Mon- Fri: 8.30am – 6.00pm

West, 1 min walk near MRT

Key Responsibilities:

• Manage and enhance Zendesk accounts, workflows, and license usage to ensure optimal performance.

• Create and maintain custom SQL (BigQuery) dashboards and queries to monitor operations.

• Serve as the Subject Matter Expert (SME) for Zendesk workflows and automations.

• Co-develop and support Robotic Process Automation (RPA) to streamline CS processes.

• Lead cutting-edge innovation projects including Chatbots, Voicebots, and workflow automation .

• Prepare monthly performance and operational reports to support strategic decisions.

• Perform data analysis and reporting to guide customer service improvements.

• Manage and troubleshoot webforms in collaboration with developers.

• Ensure accurate reporting and system functionality for new implementation

Requirements:

• Min. Degree required.

• Proven experience in data analysis, system maintenance, and dashboard creation.

• Strong expertise in SQL (BigQuery preferred) and solid understanding of RPA workflows

• Familiarity with Zendesk or other customer service platforms

• Experience in end-to-end User Acceptance Testing (UAT)

Click APPLY with your resume

We regret to inform that only shortlisted candidates will be notified

Lavia Tay (R

RecruitFirst Pte Ltd (E.A.13C6342)

At The Nuggets Academy, we don't just teach, we transform lives. We're on a mission to help every child thrive, especially those who've been left behind by traditional systems. Our team is growing fast, and we're looking for a Customer Experience & Sales Executive to be the warm, trusted voice for our parents.

This isn't your average front desk or admin role.

This is a relationship role.

A trust-building role.

A make-a-mum-breathe-a-sigh-of-relief kind of role.

• Be the first line of care: Answer WhatsApp, emails, and calls from parents with empathy and clarity
• Guide parents: Recommend the right programme for their child (we'll train you in our curriculum and coaching system)
• Follow up with leads and walk-ins: You'll help them feel safe, seen, and supported—not hard-sold
• Coordinate class placements, trial bookings, and onboarding logistics
• Track weekly CS & sales metrics (we'll show you how—don't worry if you've never done this)
• Spot gaps, suggest improvements, and help us raise the bar for parent experience

• You love talking to people and making them feel at ease
• You've got a service heart but you're not afraid to close a sale (you want families to join us)
• You're the type who follows up without being chased
• You can write with warmth and professionalism
• You're organised, responsive, and not scared of Google Sheets or CRMs
• You have experience in either customer service or sales (education background is a bonus)

• A mission-led team that values heart, growth, and high standards
• Real career progression (we're growing fast—so will you)
• Work that makes a real impact on families
• Beautiful centre in Hougang with a friendly team

• 5-day work week, including one weekend
• Weekdays 12pm - 9pm, Weekends 830am - 6pm
• Full-time role, on-site in Hougang
• Salary range: commensurates with experience

Send us an email telling us:

1. Why you'd love to join The Nuggets Academy
2. One experience you've had giving great customer service or helping someone solve a problem
3. Your CV or LinkedIn link

We don't care if you've worked in a tuition centre, hotel, gym, or tech startup—as long as you care deeply about people and are ready to grow with us.

Job Summary:

• Deliver top-notch customer experiences by identifying and responding to customers' needs, providing accurate information, and offering advice.
• Handle customer complaints professionally, provide solutions and alternatives within time limits, and ensure resolution through follow-up actions.

Key Responsibilities:

1. Prepare quotations and raise work orders for workshops and contractors, ensuring timely completion of tasks.
2. Collaborate with internal and external stakeholders, including customers, contractors, and workshop teams, to achieve service quality and price goals.
3. Follow up with workshop and contractor feedback to customers, ensuring their satisfaction.

Requirements:

• Minimum Nitec qualification or above.
• At least 1 year of experience in customer service, administrative, or support roles.

What We Offer:

• A supportive team environment.
• Opportunities for growth and development.