952 Customer Satisfaction jobs in Singapore

• Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
• Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
• Work closely with internal teams to resolve customer issues and follow up as necessary.
• Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
• Assist with the preparation and invoicing of both local and export spare part orders.
• Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
• Maintain and manage the spare parts inventory.
• Take on other duties and project work as assigned.

Requirements:

• Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
• Customer Service Oriented
• Strong phone etiquette, comprehension, communication, and interpersonal skills.
• Proficiency in MS Office
• Familiarity with SAP is advantageous.
• OJT will be provided to ensure proficiency in all required tasks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

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CRM Resume Spare Parts Chat SAP Export Customer Experience Corrective Actions Registration Invoicing LTD Banking Interpersonal Skills MS Office Social Media Preparation Email Customer Service Business Communication

The Customer Experience Executive is responsible for ensuring the best customer service is rendered to the residents and members.

About Core Collective:

Since our launch in 2018, Core Collective has propelled the professional growth of hundreds of fitness and wellness practitioners and business owners by providing a convenient and cost-effective plug-and-play solution at our three centres of excellence at Anson, Dempsey, and Katong.

Our purpose is to help our residents grow their businesses through comprehensive business support services and outstanding customer experience for their clients at every touchpoint. We expertly manage the mundane but necessary tasks so that our residents can focus on their passions - With us, they are not just renting space; they’re partnering for success.

Who are our residents:

In Core Collective lingo, our customers are called Residents. Personal Trainers, Chiropractors, Pilates instructors, physiotherapists, etc., are a few examples of our residents who comprise the community of health and wellness professionals.

Your impact:

As Core Collective grows we are looking for a Customer Experience Executive to join the team.

The CX team is the familiar face that all Residents and Members can look to when they have questions or issues. They are the "knowledge and call center" of the business. It is important that each and every single CX team member knows what is going on in the business in order to give accurate answers or to point Residents or Members in the accurate direction. They are the face of welcome and also the face of discipline.

What You’ll Be Doing:

Customer Service (Residents and Clients):

• Ensure that customer experience excellence is delivered within the business, culture and values
• Front desk duties and shift work, to greet and welcome guests, answering phone calls and perform service calls
• Attend to both residents and clients request and resolve dispute in a timely manner
• Assist in check ins with residents and clients in a systematic and timely manner
• Assist in touring of space, and promote the brand / company’s services offered
• Be trained with ability to close walk in leads
• Follow through of SOPs at all times

Facilities and Operations:

• Ensuring that center’s facilities and operations are in excellent condition, with SOPs and internal processes being followed
• Ensuring that vendors services are delivered to Core collective in accordance with SOPs and contracts
• Inventory management

Others:

• Assist in collating data and and reporting for task assigned
• Perform other job related duties and responsibilities as may be assigned to you from time to time

What you’ll bring to the table:

• 2 years of relevant Customer Service experience (Hospitality background would be an added advantage). Passionate about providing excellent service to our internal and external clients
• Willing to go the extra mile
• Driven to succeed and enjoy problem-solving
• Ability to build and maintain positive relationships with various stakeholders
• Ability to determine customer needs and provide appropriate solutions, setting expectations with customers
• Able to work on weekends and public holidays when needed

Our Vision

In line with our parent company Aurum and WH Group, our shared vision is to Build sustainable businesses that positively impact lives across generations (i.e. Do Well Do Good). We aspire to transform Core Collective from a local fitness & wellness business into leading global fitness, wellness and lifestyle hubs that are centres of excellence and home to a diverse community of top professionals, fostering collaboration for healthier and happier lives.

We achieve our vision by:

1. Building fitness and wellness hubs that are centres of excellence in the industry
2. Filling our space with the best fitness and wellness professionals
3. Providing the best platform and support services to help our professionals grow
4. Fostering collaboration across disciplines for healthier and happier lives

Our Core Values
Benevolence

• Show genuine care and compassion for our team, customers, community, company
• Do things because we care and not because we have to
• Proactiveness to help others (team-mates/stakeholders)

Excellence

• Consistently producing work that wows / impresses / delights your teammates and customers
• Going above and beyond everything that we do
• Continuous Improvement
• Exceptional professionalism

Ownership

• Treat it like your own business
• Owning up to your mistakes and actively solving the mistakes
• Deliver on your promises to your teammates and stakeholders
• Do what needs to get done

Integrity

• Always doing the right thing
• Keeping to our word
• Having each other’s back
• Open and effective 2-way communication (both good and bad)
• Treat others fairly with mutual respect

Agility

• Actively seek learning and able to adapt to new situations
• Able to work with people from various backgrounds, cultures and seniority

Why Join Us

At ComfortDelGro, we believe that exceptional service starts with passionate people . As a Customer Experience Executive, you won’t just be supporting our frontlines - you’ll be leading the charge in creating memorable experiences that keep our customers coming back.

Join us and you’ll:

• Make a real impact — play a key role in shaping a customer-first culture across our workshops.
• Grow your career — gain valuable cross-functional exposure and collaborate with a dynamic, high-performing team.
• Drive innovation — turn customer insights into action and champion new ideas that elevate service standards.
• Be part of something bigger — join a trusted brand that’s transforming mobility, with customer excellence at the heart of everything we do.

If you're energetic, customer-obsessed, and ready to drive change — this is your moment .

Job Purpose

We are looking for a highly driven Customer Experience Executive with a proven track record to lead and elevate the customer experience across all touchpoints. The ideal candidate will play a pivotal role in shaping a customer-first culture, ensuring service excellence, and driving business growth through superior service delivery and insight-driven improvements.

Key Responsibilities

• Develop Service Excellence Standards
  Establish and maintain exemplary service standards, including personal grooming and housekeeping, that serve as a competitive edge for our brand.
• Drive Consistent Service Delivery
  Ensure all service staff uphold the defined standards, delivering smooth and consistent experience at every stage of the customer journey.
• Customer Engagement & Feedback Management
  Engage with customers proactively to identify service gaps and recommend enhancements to improve their experience.
  Handle and manage customer enquiries and feedback across multiple channels, including calls, emails, and WhatsApp.
• Experience Ownership Across Touchpoints
  Oversee and ensure the cleanliness, professionalism, and welcoming ambiance of all customer-facing areas such as the reception and lounge.
  Ensure every interaction leaves customers with a lasting, positive impression.
• Champion Customer-Centric Culture
  Act as an internal ambassador and change agent to foster a customer-focused mindset across the organisation.
  Promote a culture of total customer experience excellence among all service staff and inspire them to harness this as a driver of business success.
• Training & Development Collaboration
  Collaborate with the Organisational Development team to design and implement training programmes that enhance customer experience across all touchpoints.
• Insights, Reporting & Analysis
  Track and analyse customer feedback and complaints, Google reviews, and other customer data sources.
  Conduct customer satisfaction surveys, mystery audits, and insights surveys.
  Present findings and actionable insights to relevant stakeholders, identifying gaps and recommending solutions.

Requirements

• Degree in Business, Hospitality, Customer Service, or related field
• Minimum 3 years of proven experience in customer experience or service excellence roles, preferably in automotive, hospitality, or retail industries
• Strong communication and interpersonal skills
• Excellent analytical skills with the ability to translate customer data into actionable insights
• Confident, proactive, and customer-obsessed mindset
• Experience in leading service audits, implementing SOPs, and training staff is an advantage
• Comfortable working across departments and engaging with both frontliners and management
• Proven track records to resolve customer feedbacks and complaints
• Proven track records to drive customer service to a new level

The Quality Analyst (Service Desk) is responsible for establishing, monitoring and maintaining high service quality standards in Service Desks

•

Assist in establishing Quality Assessment & Balanced Scorecard according to international quality standards and benchmark.

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End-to-end (call & ticket) service quality assessment & calibration for Service Desk (SD)

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Extract call recordings and tickets

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Perform compliance & quality check for the calls & corresponding tickets

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Produce Quality Assessments/Balanced Scorecard monthly reports for each Service Desk Engineer (SDE) according to their teams

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Calibrate with SD Leads for each team

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Recommend quality improvements

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Quality training for SDEs, if required

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Deliver all necessary training for new SDEs to acquire necessary job skills.

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Provide ongoing and refresh trainings based on SDE’s weaknesses according to results.

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Deliver well-structured quality trainings with all required information and activities.

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Maintain existing material up to date and create new documents and materials when required.

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Create and deliver practical SDE assessments to establish SDE’s skills. Deliver assessments at the end of each training week and keep track of the scores and report to relevant stakeholders.

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Provide weekly performance reports through the training and share them with relevant stakeholders.

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Provide preliminary findings and investigation to customer complaints received by SDEs.

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Actively participate in internal, external and client audits, where required.

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Performing Quality Assessments within agreed timelines

•

Minimum - Diploma in IT/Business Studies or equivalent.

•

Preferably with ITIL 4/Process Management/ISO 2000 certification or knowledge.

•

Excellent analytical abilities to grasp the key points from complicated details.

•

Passionate about teaching and coaching.

Core Skills

•

Technical;

Adequate knowledge of applicable software & tools to perform Quality Assessments. Familiarity

· Bachelor’s degree in business administration, Marketing, Communications, or related field (preferred)

· ITIL 4 / ISO 2000 certification or knowledge/experience (preferred)

· Strong analytical skills, with the ability to collect, analyse, and interpret data to derive actionable insights and inform decision-making.

· Passion for delivering exceptional customer experiences and driving positive change within the organization.

Our client is a fast-growing technology company specializing in artificial intelligence . As part of their growth, they are looking to hire a Customer Experience Associate to enhance user engagement, streamline feedback processes, and manage internal knowledge resources.

Job Responsibilities:

Handle daily user inquiries via email and direct messages across platforms

Track and report user-submitted bugs, working closely with the product team to support product improvement

Build and maintain the product knowledge base, including user guides and tutorials

Job Requirements :

Strong command of English, both written and spoken

Familiar with major social media platforms such as Instagram, YouTube, and Twitter

Experience using internet-based AI tools (e.g., ChatGPT, Notion AI, Midjourney, etc.) is a plus

Regret to inform that only shortlisted candidates will be notified.

Licence Number: 18S9037

EA Registration Number: R23112003

Business Registration Number: 201735941W

Why Join Us

At ComfortDelGro, we believe that exceptional service starts with passionate people . As a Customer Experience Executive, you won’t just be supporting our frontlines - you’ll be leading the charge in creating memorable experiences that keep our customers coming back.

Join us and you’ll:

• Make a real impact — play a key role in shaping a customer-first culture across our workshops.
• Grow your career — gain valuable cross-functional exposure and collaborate with a dynamic, high-performing team.
• Drive innovation — turn customer insights into action and champion new ideas that elevate service standards.
• Be part of something bigger — join a trusted brand that’s transforming mobility, with customer excellence at the heart of everything we do.

If you're energetic, customer-obsessed, and ready to drive change — this is your moment .

Job Purpose

We are looking for a highly driven Customer Experience Executive with a proven track record to lead and elevate the customer experience across all touchpoints. The ideal candidate will play a pivotal role in shaping a customer-first culture, ensuring service excellence, and driving business growth through superior service delivery and insight-driven improvements.

Key Responsibilities

• Develop Service Excellence Standards
  Establish and maintain exemplary service standards, including personal grooming and housekeeping, that serve as a competitive edge for our brand.
• Drive Consistent Service Delivery
  Ensure all service staff uphold the defined standards, delivering smooth and consistent experience at every stage of the customer journey.
• Customer Engagement & Feedback Management
  Engage with customers proactively to identify service gaps and recommend enhancements to improve their experience.
  Handle and manage customer enquiries and feedback across multiple channels, including calls, emails, and WhatsApp.
• Experience Ownership Across Touchpoints
  Oversee and ensure the cleanliness, professionalism, and welcoming ambiance of all customer-facing areas such as the reception and lounge.
  Ensure every interaction leaves customers with a lasting, positive impression.
• Champion Customer-Centric Culture
  Act as an internal ambassador and change agent to foster a customer-focused mindset across the organisation.
  Promote a culture of total customer experience excellence among all service staff and inspire them to harness this as a driver of business success.
• Training & Development Collaboration
  Collaborate with the Organisational Development team to design and implement training programmes that enhance customer experience across all touchpoints.
• Insights, Reporting & Analysis
  Track and analyse customer feedback and complaints, Google reviews, and other customer data sources.
  Conduct customer satisfaction surveys, mystery audits, and insights surveys.
  Present findings and actionable insights to relevant stakeholders, identifying gaps and recommending solutions.

Requirements

• Degree in Business, Hospitality, Customer Service, or related field
• Minimum 3 years of proven experience in customer experience or service excellence roles, preferably in automotive, hospitality, or retail industries
• Strong communication and interpersonal skills
• Excellent analytical skills with the ability to translate customer data into actionable insights
• Confident, proactive, and customer-obsessed mindset
• Experience in leading service audits, implementing SOPs, and training staff is an advantage
• Comfortable working across departments and engaging with both frontliners and management
• Proven track records to resolve customer feedbacks and complaints
• Proven track records to drive customer service to a new level

Job Description:

• Lead and manage a remote customer service team (currently 3 team members based in the Philippines).
• Handle complex or escalated customer cases, including high-value orders, unhappy customers, or tricky situations that need a personal touch.
• Own the returns and refunds process, including cases raised via Shopee, Lazada, or other marketplaces.
• Monitor and maintain excellent customer ratings across platforms such as Shopee, Lazada, Google Reviews, and more.

Requirements

• 2–4 years of customer service or customer experience, ideally with team leadership responsibilities
• Experience handling returns, refunds, or platform-based escalations (e.g. Shopee, Lazada, Shopify, etc.)
• Familiarity with marketplace platforms and a track record of maintaining strong customer ratings and reviews

Construct Digital is an independent digital agency on a mission to maximize brand health and business outcomes for our clients. We’re a team of digital natives—creatives, strategists, engineers, and innovators—obsessed with the numbers behind great marketing. With a regional presence across Southeast Asia, we partner with forward-thinking brands, offering services in strategy & data, creative & content, marketing & media, and technology & development. Our clients include prominent organizations such as IMDA, J.P. Morgan, National University of Singapore, Prudential and various government agencies.

The Customer Experience (CX) Director will play a pivotal role in growing our Customer Experience (CX) business through the sale and delivery of CX services powered by Salesforce, Sitecore, and Sitefinity. This role will lead the strategy, training, and implementation of CX solutions for clients, demonstrating how these platforms can transform client engagement, retention, and digital experiences. The CX Director will work closely with our UX, Technology, and Strategic Planning teams to identify client needs, craft tailored CX solutions, and drive client satisfaction and revenue growth.

Business Growth

• Develop and execute strategies to achieve an additional $1 million in annual revenue
• Expand our CX offerings in Salesforce, Sitecore, and Sitefinity
• Identify and pursue new business opportunities in building customer’s digital touchpoints and web development
• Build and nurture relationships with key clients for ongoing and future projects

Strategic Planning

• Formulate strategies to build a competitive edge around our services
• Lead cross-training of the development team for CX platforms
• Optimize processes to improve project turnaround, efficiency, and quality
• Drive innovation to meet evolving client needs and market demands

Team Leadership

• Grow and manage a high-performing team of developers and technical project managers
• Set clear revenue and performance goals aligned with business objectives
• Mentor team members, fostering a culture of excellence and continuous improvement

Partnership Development

• Develop and execute strategies to strengthen relationships with Salesforce, Sitefinity and Sitecore
• Lead initiatives to achieve and maintain team certifications in Salesforce, Sitefinity and Sitecore platforms
• Leverage partnerships for co-marketing and joint ventures to open new revenue channels and access to new opportunities

Client Relationship Management

• Enhance customer experience to boost client satisfaction and retention
• Act as the primary liaison for key clients, providing tailored CX solutions
• Implement feedback mechanisms to continuously improve service quality

Financial Management

• Monitor project budgets to meet financial targets and provide regular reporting on revenue performance
• Manage resources to maximize profitability while maintaining quality standards

• Experience & Expertise: Over 8 years in digital strategy, customer experience, or client services, with specific expertise in web development and digital platforms like Salesforce CRM, Sitecore, and Sitefinity. At least 3 years in a leadership role within a digital agency, focused on business growth, client acquisition and partnerships
• Revenue Generation: Demonstrated success in driving revenue growth, consistently achieving or exceeding $1 million targets through effective sales and implementation of CRM and Digital Experience Platform (DXP) solutions
• Technical Proficiency: Strong technical foundation, particularly in .NET development (Sitefinity and Sitecore) and in-depth knowledge of Salesforce for customer relationship management is highly desirable
• Leadership & Collaboration: Proven abilities in strategic planning, team management, and cross-functional collaboration to deliver solutions. Experience aligning sales, technical, and client-facing teams for optimal project outcomes
• Communication & Presentation: Exceptional communication, negotiation, and presentation skills, adept at conveying complex solutions to both technical and executive-level audiences
• Personal Attributes: Analytical, detail-oriented, and committed to fostering a culture of ownership and integrity. Self-driven, with a passion for continuous learning and innovation

• Impactful Mission : Contribute to maximizing brand health and business outcomes
• Supportive Team : Join a passionate team that values growth and has your back
• Work-Life Balance : Enjoy a better balance that other agencies talk about
• Professional Growth : Opportunities for personal development and becoming a leader in the industry
• Competitive Compensation : Competitive salary with performance-based bonuses