4,392 Customer Satisfaction jobs in Singapore

This is a challenging opportunity for an Assistant Engineer to play a pivotal role in delivering high-quality products and ensuring customer satisfaction.

Key Responsibilities will include:

• Analyzing and resolving customer complaints, verifying corrective actions, and returning products as necessary.
• Implementing Engineering Change Notices (ECNs) to meet quality requirements.
• Leading and participating in customer audits, including PPAP submissions.
• Accessing customer web quality reporting and coordinating with internal teams on new documents.

Requirements for this position are:

• Diploma in Engineering
• No prior experience or entry-level candidates are welcome to apply

Job Position:

This is a challenging opportunity for an Assistant Engineer to play a pivotal role in delivering high-quality products and ensuring customer satisfaction.

Key Responsibilities will include:

• Analyzing and resolving customer complaints, verifying corrective actions, and returning products as necessary.
• Implementing Engineering Change Notices (ECNs) to meet quality requirements.
• Leading and participating in customer audits, including PPAP submissions.
• Accessing customer web quality reporting and coordinating with internal teams on new documents.

Requirements for this position are:

• Diploma in Engineering
• No prior experience or entry-level candidates are welcome to apply

We are seeking enthusiastic and customer-focused Car Delivery and Customer Satisfaction Specialists to join our BYD BY JC team. This role is responsible for managing the vehicle delivery process and ensuring an exceptional customer experience, while also overseeing the Net Promoter Score (NPS) process to maintain high customer satisfaction. By handling deliveries and post-delivery follow-ups, you will enable our sales consultants to focus on sales, ensuring a seamless and delightful experience for our customers.

Key Responsibilities: Vehicle Delivery Management: Coordinate and execute the delivery process for new vehicles, ensuring a smooth and professional handover to customers.

Conduct thorough vehicle walk-throughs, explaining features, technology, and maintenance requirements to customers.

Ensure vehicles are prepared to the highest standard (cleaned, fueled, and inspected) before delivery.

Schedule and manage delivery appointments in coordination with sales consultants and customers.

Customer Experience and Satisfaction: Deliver exceptional customer service during the delivery process, creating a positive and memorable experience.

Address customer questions or concerns during delivery, escalating complex issues to the General Manager when necessary.

Act as the primary point of contact for post-delivery follow-ups to ensure customer satisfaction.

Net Promoter Score (NPS) Management: Administer NPS surveys to customers post-delivery, ensuring timely and accurate collection of feedback.

Analyze NPS responses to identify areas for improvement in the delivery and customer experience process.

Follow up with customers to address any concerns raised in NPS surveys, aiming to resolve issues and enhance satisfaction.

Report NPS trends and insights to the General Manager to drive continuous improvement.

Collaboration and Documentation: Work closely with sales consultants to ensure a seamless transition from sale to delivery.

Maintain accurate records of delivery schedules, customer interactions, and NPS data.

Coordinate with the service and detailing departments to ensure vehicles are delivery-ready.

Qualifications and Skills: Experience: Previous experience in customer service, automotive delivery, or a related field is preferred but not required. Training will be provided.

Customer Focus: Exceptional interpersonal skills with a passion for delivering outstanding customer experiences.

Communication: Strong verbal and written communication skills to explain vehicle features and engage with customers.

Organization: Ability to manage multiple delivery schedules and prioritize tasks effectively.

Technical Knowledge: Basic understanding of electric vehicles (EVs) and their features is a plus; willingness to learn about BYD vehicles is essential.

Data Skills: Comfortable using digital tools to administer surveys, track NPS data, and generate reports.

Team Player: Ability to collaborate with sales, service, and management teams to achieve dealership goals.

Driver’s License: Valid driver’s license with a clean driving record.

Why Join BYD BY JC? Be part of a leading electric vehicle brand committed to sustainability and innovation.

Work in a dynamic team environment with opportunities for growth and development.

Directly contribute to customer satisfaction and the success of our dealership.

• Well Established Company
• Basic $4,500 - $6,000 + VB
• Working location: Ubi
• Working Days: 5.5 days (alternate Saturday)
• Working Hours: 8.30am – 6.00pm / 8.30am – 12.30pm

1. Aftersales Customer Service

• Oversee day-to-day customer service operations.
• Provide leadership, guidance, performance feedback, and support to ensure compliance and service excellence.
• Ensure smooth coordination with internal departments to maintain effective customer support post-purchase.

2. Customer Satisfaction Management

• Collaborate with the Aftersales department to define and monitor customer service goals and objectives .
• Administer Customer Experience Surveys (CEM) using the principal’s online platform, focusing on metrics such as hot alert response times, delivery performance, and participation rates.
• Review and analyze customer feedback and drive improvements in aftersales service based on findings.

3. Customer Complaint Management

• Handle all customer complaints proactively and resolve them to ensure the highest level of customer satisfaction, balancing cost efficiency, compliance, and service agreements.
• Analyze customer service performance data and recommend/coordinate corrective actions.
• Work with the service manager to develop and implement long-term customer service improvement strategies.
• Ensure all complaints are followed up and closed in a timely manner.
• Act as a key point of contact and integrator for complaints involving multiple departments.
• Conduct face-to-face meetings with customers to address and resolve issues directly.
• Identify root causes of customer dissatisfaction and contribute improvement proposals to the management team.

4. Additional Responsibilities:

• Develop and implement customer service policies, procedures, and standards aligned with company objectives.
• Perform any other duties assigned from time to time to support the team and business goals.

Job Requirements :

• Minimum Diploma in Business, Communications, or a related field with proven track record of handling customer complaints and managing customer satisfaction programs .
• Minimum 3 years of experience in customer service, aftersales support, or customer experience roles.
• Familiarity with Customer Experience Management platforms (e.g., CEM tools, CRM systems) is a plus.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R )

EA Recruitment Pte Ltd

EA License No: 21C0492

This role will report to the Customer Service Team Leader.

As a Customer Experience Executive, you will be the go-to person for our offshore Customer Service Officers. You will assist the Customer Service Team Leader in managing day-to-day operations of the contact center, providing insights, advice, and approvals to technical cases escalated by our customer service officers, and taking over any complex cases and complaints as a level 2 support staff. This role requires you to have a strong interest in consumer electronic products and keeping up-to-trend with the technologies. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.

Job Descriptions:

1. Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via various contact points such as Emails, Live Chats and Phone Line.
2. As the 2nd level support, review escalated cases and provide advice to frontline agents.
3. Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc.
4. Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction.
5. Identify emerging issues with products and provide insights to Team Leader early through data collection and an 'eye for details.'
6. Audit works submitted by agents to ensure data integrity and accuracy.
7. Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes.

Minimum Requirements:

• Diploma from a recognised institution.
• Fluent, professional English; ability to speak another local language (Tamil, Malay, Chinese) will be favourable.
• Previous experience working in a contact center (technical support and e-commerce will be an advantage).
• Basic understanding of consumer electronics and smart appliances such as monitors, smart TVs, etc.
• Strong interest in consumer electronics and technology.
• Think big - make decisions based on risk assessment and proper judgement.
• Be a self-starter and always seek to improve yourself - dare to step outside of your comfort zone.
• Data driven - you will be required to generate data, structure them and provide insights.

Benefits:

• Annual outpatient benefit (Includes dental and optical benefits).
• Birthday leave.
• Health insurance.
• Performance bonus.
• Annual increment.
• Free flow snacks and Bubble Tea Friday!

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.

We are seeking Customer Experience Specialists to join our high-energy call center-based team in Singapore. In this role, you will create memorable experiences for Delta customers by answering their calls in an efficient, courteous and accurate manner or by working on customer reservations and administration of customer travel needs through calculating the cost of the reservation, issuing of tickets and booking alternate flight schedules while meeting all Delta and U.S. Department of Transportation (DOT) compliance requirements.

There are 100,000+ reasons to join Delta—every one of our employees has their own. Some of us want to explore new places. Some are here to explore our own career potential. Some are curious about other cultures, while others want to make a difference where they are. There’s a whole world out there—and another one right here within Delta. Which means that whatever keeps you climbing, you’ll discover it with us. We are looking for motivated individuals to join our growing team!

Please apply via this link:

Summary of responsibilities (not comprehensive of all tasks):

Customer Experience Specialists connect with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important.

In this position, you will have to:

• Work 5 days within Monday to Sunday

• Answer calls in an efficient, courteous, and accurate manner

• Assess customer needs

• Offer solutions and additional products

• Interact with a globally diverse group of customers and colleagues

• Build customer relationships and ensure timely response and resolution of issues

• Perform all jobs related to effective customer service to our passengers regarding their flight arrangements with our airline.

• Sell travel related services and promote credit card vendor partner products

• Optimize booking opportunities and promoting member retention and loyalty

• Have a professional attitude with excellent dependability, flexibility in a fast-paced environment, and the ability to handle stressful situations

• Able to learn and react quickly

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Opportunities to earn additional monthly performance incentive after completing the six-month probation period

• Industry-leading profit sharing

• A diverse & inclusive culture of People Engagement and an Environment of Open Door Policy

• Comprehensive health & wellness benefits including medical, dental, and life benefits

• Paid training includes instruction, observation, exams and performance measures

• Unlimited flight benefits on Delta & Discounted Fares on Other participating Airlines under the Zonal Employee Discount Program

• Career development programs are available for your long-term career goals

• Exclusive access to 12 free mental health counseling sessions per year for employees and their household members

If you believe you are the one we are seeking, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.

• Embraces diverse people, thinking and styles

• Consistently makes safety and security, of self and others, the priority

• Must be a Singapore citizen or Singapore Permanent Resident

• We are looking for individuals that have an excellent command of spoken and written business level of English

• Computer skills and comfort with navigating software applications, email, instant messaging, and internet searches

• Excellent telephone etiquette, good written and verbal communication skills

• You will be accountable for meeting individual Key Performance Indicator (KPIs) and team goals.

• Must have a flexible schedule as this position will require you to work weekends, holidays

Employees will have future opportunities to progress to specialty teams that respond to customer escalations or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may also have opportunities to assist customers via Twitter, Facebook, or other emerging social media platforms.

Compensation and Training:

The starting pay for this position is SGD 3,100 per month. The position is also eligible for performance-based incentives after six months' probationperiod, shift allowances, monthly rewards if the company meets Key Performance Indicators (KPIs), and annual pay increases.

Successful candidates will participate in a comprehensive classroom and on-the-job training. Classroom training includes instruction, observation, exams and performance measures.

After training, we will assign new employees to a shift that may be significantly different than your training shift and will include two consecutive days off, likely midweek. New employees will remain on that shift until the employee is eligible to bid on a shift they select. New hires are eligible to bid on a new shift during the first shift bid following completion of new hire training. Swaps will be available after shift bid are finalized to allow flexibility for employees to manager their work schedules.

Employees bid on preferred shifts every 3-4 months. New hires are often awarded AM shifts with midweek days off until they are able to hold different shifts based on seniority. Delta is a 24/7 operation, and we will always have customers that need us.

• Preferred Diploma holders and above and/or have relevant work experience in a contact centre environment

Company Overview

Volt Auto emerges as Singapore's exclusive authorised dealer, focusing on distributing, retailing and offering after-sales services for the newest Electric Vehicles available in the market.

As a fresh face in the industry, we take pride in being one of the few authorised dealerships in Singapore, dedicated to providing exceptional service and quality vehicles to our customers.

Position Overview

Reporting to the Marketing Manager, the Customer Experience Executive will be responsible to manage and enhance our online brand presence and customer engagement. This role is focused on responding to customer reviews, comments, and messages across platforms such as Google Reviews, Facebook, Instagram, and other digital channels.

Responsibilities:

• Manage, monitor, and respond to customer feedback, reviews, comments, and enquiries across all social media platforms, online reviews, and digital channels in a timely and professional manner.

• Collaborate with internal teams (Sales, Service, Aftersales, Marketing) to address and resolve customer concerns, ensuring consistent follow-up and smooth communication.

• Track, document, and report on customer sentiment, common concerns, and feedback trends to identify areas for service improvement.

• Maintain brand-consistent yet personalised response templates and support initiatives that encourage positive engagement and reviews.

• Proactively identify and escalate potential crises or negative sentiment to manage reputational risk.

• Oversee and enhance the in-person customer experience in the showroom and customer lounge, ensuring a welcoming, premium environment.

• Contribute creative ideas for customer engagement strategies, campaigns, and events that strengthen brand loyalty and satisfaction.

Requirements:

• Degree in Communications, Marketing, Business, or related field.

• 2 years of experience in customer service, community management, or social media engagement.

• Excellent written communication skills with strong attention to tone, clarity, and empathy.

• Familiarity with platforms like Google, Facebook, Instagram, and tools such as Meta Business Suite.

• Proactive, organised, and able to manage multiple conversations simultaneously.

• A team player with a customer-first mindset and a passion for delivering great service.

• Possess a valid class 3/3A driving license

• Liaison with Content Service Provider (CSP) and preparation of materials/data to facilitate the monthly content curation activities for the IFE media team.
• Maintenance of KrisWorld Digital platform and content.
• Collation of data related to IFE content CSAT to facilitate the data analysis by the IFE media team.
• Support IFE product development innovation activities, including supporting the testing of new IFE products (e.g. testing of IFE GUI changes).
• Research and collation of raw market research/benchmarking data, to facilitate subsequent in-depth analysis by the IFE media team.
• Assist the IFE media team on the launch of content campaigns and publicity.
• Investigate and response to customer feedback from 1Point cases and CCVRs.
• Responsible for the department administration functions e.g. invoice handling, security clearance etc.
  
  

• Possess a diploma.
• Has keen interest and appreciation of movies, TV programs and music.
• Has passion for innovation and product ideation/development. Be tech savvy and has interest in keeping up with evolving technology.
• Has interest in learning or has experience in working with data.
• Able to work independently, self-driven, and able to communicate well with various stakeholders.
• Comfortable working with data sets.
• Able to work on the common applications e.g. excel, words, power point etc.
• IT savviness or receptive to digitalisation mindset preferred.
  
  

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Mission of the Position

The mission for the Customer Experience Executive is to play a pivotal role in achieving exceptional sales performance and maintaining a high standard of customer service, all while upholding discipline in a fast-paced environment. This role is dedicated to driving revenue growth and ensuring customer satisfaction. The Customer Experience Executive is committed to embodying the company's values and contributing to its long-term success.

Key Accountabilities and Responsibilities

Customer Service Excellence : Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.

Adaptability in a Fast-Paced Environment : Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.

Communication and Transparency : Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.

Long-Term Growth Opportunities : Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.

Team Collaboration : Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.

Operational Performance : Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.

Customer Satisfaction : Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.

Ad-Hoc : Performing and fulfilling additional duties as assigned by the Management.

Key Criteria/Requirements

• The successful applicant must be flexible and available to work on weekends.
• We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
• Strong verbal and written communication skills are essential for effective collaboration and leadership.
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.