3,723 Boutique Manager jobs in Singapore

2 days ago Be among the first 25 applicants

Delugs is a Singapore-based digitally native brand in the world of watch straps and accessories, known for our dedication to craftsmanship, innovation, and community. As we expand our physical retail presence, we are looking for a Boutique Manager to lead our flagship boutique operations at Raffles Hotel.

This role is ideal for someone passionate about delivering exceptional customer experiences, building and mentoring a high-performing team, and representing a brand with a loyal global following. You’ll play a key role in shaping the in-store journey for customers and driving the boutique’s success through day-to-day operations, team leadership, and event activations.

Responsibilities :

• In charge of Delugs’ retail boutique operations
• Oversee and lead the retail team
• Train and guide the retail team to meet the required standards of service
• Serves as the point of escalation for the retail team, and able to provide excellent customer service and quick professional resolutions
• Plans and manage retail inventory and routine stocktake
• Ensure the general cleanliness and presentation of the boutique
• Build strong relationship with customers, and gather feedback from the stores to report upwards to HQ
• Build plans for memorable in-store customer experience consistent with the brand image
• Plan and strategise for retail activation plans and events, and lead the team in the execution of plans
• Coordinate and assist the Business Development and Marketing team on in-store events

Qualifications : Relevant educational background in retail management or a related field.

Required Skills :

• Strong leadership and team management skills
• Excellent customer service abilities
• Ability to develop effective systems and processes
• Visual merchandising expertise

Preferred Skills :

• Experience in retail operations
• Interest in watches

Pay range and compensation package : Competitive salary based on experience and qualifications.

About Delugs

Founded in 2018 and headquartered in Singapore, Delugs is dedicated to elevating the experience of watch ownership through the simple yet powerful act of strap changing. We believe that straps are integral to how a timepiece is worn, perceived, and enjoyed. Our mission is to make strap changing a lifestyle - an everyday act of self-expression and versatility.

Delugs is an independent brand with a global community of clients, with a strong online presence and growing physical retail footprint. Our direct-to-consumer focus keeps us closely connected with the watch enthusiast community - fostering conversations, hosting events, and helping shape a more inclusive and expressive culture around watch collecting. We also work closely with watch brands to craft straps that complement their timepieces, bridging the gap between brand and collector, form and function.

Our catalogue spans leather, rubber, and fabric straps, with options for every watch and every occasion. We are committed to craftsmanship and quality, product design and innovation, and outstanding customer service. We offer watch owners the freedom to change straps as easily as changing outfits, and the opportunity to engage more deeply with the watches they love.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales, Business Development, and Customer Service
• Industries Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at Delugs by 2x

Johor Baharu, Johore, Malaysia 1 month ago

Johor Baharu, Johore, Malaysia 2 months ago

Johor Baharu, Johore, Malaysia 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

2 days ago Be among the first 25 applicants

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About Our Client

Our client is a globally acclaimed luxury fashion house renowned for its sophisticated, feminine aesthetic and elevated craftsmanship. With a strong presence across key international markets, the brand blends contemporary design with timeless elegance, offering ready-to-wear, resort, and occasion wear that resonate with a discerning clientele. Known for delivering immersive retail experiences and maintaining an aspirational brand image, our client continues to expand its global footprint while upholding an unwavering commitment to quality, innovation, and brand storytelling.

Main Duties & Responsibilities

Reporting to the Regional Manager and Retail Manager, the Boutique Manager is responsible for driving sales, delivering an exceptional client experience, and ensuring the boutique reflects the highest standards of the brand. This role leads, develops, and motivates the team to meet KPIs, foster long-term client relationships, and uphold operational excellence across sales, visual merchandising, stock management, and events.

• Deliver an elevated luxury shopping experience through the brand’s Shopping Experience training.
• Achieve sales targets and KPIs; analyse performance and implement strategies to maximise results.
• Build and maintain strong client relationships, proactively engaging high-value clients.
• Monitor sales by category/season, identify trends, and provide feedback to Buying & Planning (B&P) teams on allocations and stock opportunities.
• Stay informed of competitor activity to ensure market competitiveness.
• Maintain superior product knowledge standards across the team.

Client Development & CRM

• Oversee client database growth and ensure accurate, compliant records.
• Implement personalised outreach on new launches, pre-orders, and events.
• Utilise CRM to track interactions, create detailed profiles, and schedule follow-ups.
• Ensure exceptional service standards for all clients, including VIPs, and manage waiting lists effectively.
• Recruit, onboard, and develop high-performing talent in line with brand guidelines.
• Conduct appraisals, set development plans, and manage underperformance according to policy.
• Schedule and allocate resources in line with business needs and KPIs.
• Deliver all required training via Z. Style Suite, Z Learning, and in-person coaching.
• Foster a professional, inclusive, and results-focused work environment.
• Execute VM launches and maintain brand presentation standards.
• Ensure window and floor plans are followed; complete and submit VM photos per deadlines.
• Action VM team requests promptly and maintain appropriate VM tools and signage.
• Manage markdowns in line with guidelines.
• Maintain accurate stock levels and investigate discrepancies promptly.
• Manage goods in transit, reservations, consignments, and stylist loans per policy.
• Oversee theft investigations and reporting procedures.
• Ensure daily bag checks for all team members.

Events

• Plan and execute VIP and in-store events in collaboration with VIP Manager and PR.
• Build local networks to identify potential hosts and guests.
• Manage RSVPs, guest lists, and post-event reporting.

Operations & Administration

• Ensure timely, accurate reporting and database updates.
• Manage store expenses and payroll submissions.
• Respond promptly to communications from management, HO, and other stores.
• Process online orders and returns with 100% accuracy, ensuring client satisfaction.

Health & Safety

• Uphold occupational health and safety standards at all times.
• Report incidents to HR and management promptly.

Candidate Profile:

• Results Driven: Challenges oneself to achieve a high standard excellence in an organized manner and consistently following up.
• Integrity: Demonstrating consistency and honesty in what one says and does and in one's behaviour towards others that is consistent with our policies and non-negotiable standards, earning the trust of peers and supervisors.
• Optimistic: Presenting a positive image by being solution oriented and maintaining an enthusiastic perspective.
• Team Oriented: Approaching relationships with a strong emphasis upon cooperative partnering and collaborative interactions while respecting individuality and diversity.
• Adaptable: Demonstrating flexibility in interactions with different people and adapting to changing business needs and priorities. Changes behavior based on feedback.
• Problem Solving/Decision Making: Analyzing and evaluating situations and information. Involving others by seeking out and soliciting their opinions. Considering alternative options and moving to action in a timely and appropriate manner.
• Personal and Professional Learning: An understanding of how their position fits within the organization and impacts profitability. Demonstrating competence in professional/technical knowledge and skills. Understanding of the drivers of financial health and viability of the organization. Possessing cross-functional knowledge.

EA License No. 23S1885

Registration No. R23119226

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Management
• Industries Retail Luxury Goods and Jewelry and Wholesale Luxury Goods and Jewelry

Referrals increase your chances of interviewing at Atomic Recruitment SEA by 2x

Johor Baharu, Johore, Malaysia 1 month ago

Johor Baharu, Johore, Malaysia 2 months ago

Johor Baharu, Johore, Malaysia 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

MISSION AND RESPONSABILITIES:

You are THE Guerlain Ambassador. You are to achieve sales targets while promoting the brand image and providing the highest standard of service to all clients. As a member of the Guerlain team, the Boutique Manager represents the brand values towards the customers and peers at all times.

BUSINESS VISION

• Fostered a shared vision among team members, aligning all activities to support the approved vision and strategy set by the Local Market Retail Team.
• Encouraged innovation and creativity within the team, ensuring everyone understood and contributed to the overarching business objectives.
• Implemented team-building initiatives to enhance team cohesion and morale.
• Recognized and celebrated team achievements, fostering a positive and spirited work environment.
• Analysed workflow processes and identified areas for improvement, streamlining operations to boost overall productivity.
• Implemented strategies to enhance team productivity and efficiency, ensuring alignment with the business vision.

CUSTOMER EXPERIENCE

• Acted as a role model and mentor to the team, embodying Guerlain's values and standards in all interactions with customers.
• Inspired the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality.
• Conducted regular team meetings to share customer success stories and positive feedback, boosting team morale and cohesion.
• Encouraged a customer-centric mindset within the team, emphasizing the importance of personalized service and customer satisfaction.

CLIENTELING

Client Relationship Management:

• Develop and implement strategies to build strong, long-lasting relationships with clients, especially high-value and potential high-value customers.
• Lead by example in providing personalized service to clients, showing an in-depth understanding of their preferences and needs.
• Train and mentor, the team in effective clienteling practices, emphasizing the importance of personalized communication and tailored recommendations.

Client Data Analysis:

• Monitor client purchase history, preferences, and feedback to inform targeted marketing strategies and personalized service offerings.
• Regularly review client data with the team to identify trends and develop action plans to enhance client satisfaction and loyalty.

TALENT MANAGEMENT

• Provided one-on-one coaching and mentoring to team members, fostering their professional growth and enhancing team spirit.
• Developed and nurtured Assistant Managers, preparing them for future roles and creating a talent pipeline within the organization.
• Recognized and appreciated individual and team achievements, reinforcing a positive team spirit and motivation.
• Encouraged knowledge sharing and skill development within the team, promoting a collaborative and cohesive work environment.

FINANCIAL TARGETS

• Inspired and motivated Beauty Consultants, coaching them to meet individual and team financial targets.
• Implemented client-centric initiatives collaboratively with the team, focusing on increasing conversion rates, cross-selling, and Average Basket Size.
• Implemented performance metrics and goals, regularly monitoring progress and providing constructive feedback to enhance productivity.
• Introduced incentive programs tied to achieving financial targets, boosting team motivation and productivity.

MERCHANDISING

• Collaborate with Senior Management and Merchandising teams to drive key categories and uncover opportunities
• Align merchandise mix to meet client needs; particular emphasis on VICs
• Maintain all merchandising standards in line with Guerlain's guidelines

STORE OPERATIONS

• Clear Communication: Ensured clear communication channels within the team, facilitating efficient operations and reducing misunderstandings.
• Empowered team members to make decisions within their areas of responsibility, fostering a sense of ownership and accountability.
• Encouraged a problem-solving culture within the team, actively involving team members in
• Regularly recognized and appreciated the team's efforts in maintaining smooth store operations, reinforcing a positive work environment.

Team Cohesion and Spirit:

• Promoted collaboration between different departments within the store, ensuring a cohesive approach to operations.
• Encouraged team members to support one another during busy periods, enhancing teamwork and solidarity.
• Facilitated cross-training among team members, enhancing their skills and creating a flexible workforce.
• Celebrated operational milestones and achievements, boosting team morale and cohesion.

Productivity Management:

• Continuously reviewed and optimized operational workflows, eliminating bottlenecks and enhancing productivity.
• Effectively allocated resources, including staff and equipment, based on demand patterns, maximizing productivity during peak hours.
• Adjust employee schedules based on store traffic to maximize sales potential. Focus on cost-effective staffing models.
• Work with senior management to enhance sales opportunities and improve customer experience through store displays and layouts.
• Ensure accurate calculation of commission and incentives
• Maximise and manage stock inventory

ADMINISTRATION

• Regularly compile and analyze weekly and monthly sell-out reports, providing insights and recommendations to the Retail Manager.
• Utilize data analytics tools to track sales performance, customer trends, and product popularity.
• Prepare comprehensive reports highlighting key performance metrics, sales trends, and areas of opportunity.

Commission Management:

• Ensure accurate and timely tabulation of sales commissions for all team members.
• Implement transparent processes for commission calculations and communicate them effectively to the team.
• Submit all tabulations on a timely basis

Documentation and Record Keeping:

• Maintain meticulous records of all administrative documents, including contracts, employee records, and operational guidelines.
• Ensure all administrative procedures are in compliance with company policies and legal regulations.
• Manage sensitive information with confidentiality and discretion.

Operational Efficiency:

• Streamline administrative processes to increase efficiency and reduce operational costs.
• Implement and maintain digital systems for record-keeping and reporting to facilitate easy access and efficient management of information.
• Collaborate with the Asst Boutique Manager and other departments to continuously improve administrative processes.

WHAT WE REQUIRE FROM YOU:

• Leadership Excellence: Uphold and model the highest professional standards, demonstrating unwavering commitment and passion for the Guerlain brand, while inspiring your team to do the same.
• Dynamic Management Skills:Efficiently manage the boutique in a fast-paced, collaborative environment, ensuring smooth operations and team synergy.
• Client Relationship Development:Lead the effort in fostering deep, meaningful client relationships, enhancing client experience, and expanding the client network.
• Industry Acumen: Stay ahead of the curve by keeping informed about the latest trends and innovations in the beauty world, integrating this knowledge into boutique strategies.
• Innovative Approach and Continuous Learning: Encourage and implement innovative strategies within the boutique, while promoting a culture of continuous learning and skill development among your team.

As Boutique Manager, you will be the brand ambassador and commercial leader of the boutique. You are responsible for achieving business objectives, elevating the client experience, and upholding the highest standards of luxury retail operations. You will lead by example, instilling a culture of excellence, elegance, and client obsession in your team, while ensuring alignment with the brand's heritage and long-term strategy.

Commercial & Client Development

• Lead boutique business planning and execution to achieve and exceed monthly, quarterly, and annual sales targets.
• Champion an elevated client journey and ensure excellence in client experience, from welcome to post-sale follow-up.
• Drive clienteling activities through the development of strategic action plans for top clients (VICs), prospects, and dormant clients.
• Cultivate and expand a portfolio of High Jewellery clients with tailored activations and one-on-one relationship development.
• Analyse performance metrics, market trends, and client feedback to identify business opportunities and improvement areas.

Boutique Operations & Administration

• Oversee all aspects of daily boutique operations, from inventory control and after-sales service to boutique maintenance, rostering and visual merchandising.
• Ensure smooth integration and execution of CRM practices, in collaboration with CRM, Marketing, and HQ teams.
• Monitor stock levels and replenishment cycles; coordinate with merchandising and supply chain teams to ensure boutique readiness.
• Execute internal reporting requirements (sales, footfall, CRM, competitor analysis) with accuracy and timeliness.
• Uphold compliance with all operational SOPs, company policies, and security protocols.

People Leadership & Team Development

• Inspire, train, and coach a team of luxury sales professionals to embody the brand values and deliver consistent world-class service.
• Set clear performance objectives, conduct regular reviews, and support individual development plans.
• Lead daily briefings, weekly sales meetings, and monthly performance reviews to align and energize the team.
• Foster a boutique culture built on collaboration, respect, high performance, and accountability.

Client Events & Brand Representation

• Collaborate with the marketing and events team to plan and execute exclusive in-boutique and off-site client experiences.
• Represent the boutique at key client appointments, High Jewellery presentations, and brand activations.
• Contribute to strategic local market engagement through networking and community presence.

The Ideal Candidate

Experience & Expertise

• Minimum of 5–7 years of experience in luxury retail, preferably in fine or high jewellery, with at least 3 years in a boutique leadership role.
• Proven track record of sales excellence and developing long-term client relationships in the UHNW/HNW segment.
• Strong understanding of boutique operations, inventory management, and high-value product handling.
• Background in gemmology, jewellery design, or horology is advantageous; formal gemmological certification preferred.

Leadership & Soft Skills

• Elegant communicator with fluency in English; additional languages such as Mandarin is a plus to effectively communicate with Mandarin-speaking clients.
• Charismatic leader with strong interpersonal skills and emotional intelligence.
• Exceptional attention to detail, organizational discipline, and ability to work independently under pressure.
• Deep understanding of the luxury mindset, discretion, and etiquette.

What We Offer

• Competitive base salary with attractive individual and team-based incentives.
• Structured training and development programs, including exposure to High Jewellery education and brand heritage immersion.
• Opportunity to shape the boutique's identity and make a lasting impact within a growing and purpose-driven luxury house.

• Fostered a shared vision among team members, aligning all activities to support the approved vision and strategy set by the Local Market Retail Team.
• Encouraged innovation and creativity within the team, ensuring everyone understood and contributed to the overarching business objectives.
• Implemented team-building initiatives to enhance team cohesion and morale.
• Recognized and celebrated team achievements, fostering a positive and spirited work environment.
• Analysed workflow processes and identified areas for improvement, streamlining operations to boost overall productivity.
• Implemented strategies to enhance team productivity and efficiency, ensuring alignment with the business vision.

• Acted as a role model and mentor to the team, embodying Guerlain's values and standards in all interactions with customers.
• Inspired the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality.
• Conducted regular team meetings to share customer success stories and positive feedback, boosting team morale and cohesion.
• Encouraged a customer-centric mindset within the team, emphasizing the importance of personalized service and customer satisfaction.

• Develop and implement strategies to build strong, long-lasting relationships with clients, especially high-value and potential high-value customers.
• Lead by example in providing personalized service to clients, showing an in-depth understanding of their preferences and needs.
• Train and mentor, the team in effective clienteling practices, emphasizing the importance of personalized communication and tailored recommendations.

• Monitor client purchase history, preferences, and feedback to inform targeted marketing strategies and personalized service offerings.
• Regularly review client data with the team to identify trends and develop action plans to enhance client satisfaction and loyalty.

• Provided one-on-one coaching and mentoring to team members, fostering their professional growth and enhancing team spirit.
• Developed and nurtured Assistant Managers, preparing them for future roles and creating a talent pipeline within the organization.
• Recognized and appreciated individual and team achievements, reinforcing a positive team spirit and motivation.
• Encouraged knowledge sharing and skill development within the team, promoting a collaborative and cohesive work environment.

• Inspired and motivated Beauty Consultants, coaching them to meet individual and team financial targets.
• Implemented client-centric initiatives collaboratively with the team, focusing on increasing conversion rates, cross-selling, and Average Basket Size.
• Implemented performance metrics and goals, regularly monitoring progress and providing constructive feedback to enhance productivity.
• Introduced incentive programs tied to achieving financial targets, boosting team motivation and productivity.

• Collaborate with Senior Management and Merchandising teams to drive key categories and uncover opportunities
• Align merchandise mix to meet client needs; particular emphasis on VICs
• Maintain all merchandising standards in line with Guerlain's guidelines

• Clear Communication: Ensured clear communication channels within the team, facilitating efficient operations and reducing misunderstandings.
• Empowered team members to make decisions within their areas of responsibility, fostering a sense of ownership and accountability.
• Encouraged a problem-solving culture within the team, actively involving team members in
• Regularly recognized and appreciated the team's efforts in maintaining smooth store operations, reinforcing a positive work environment.

• Promoted collaboration between different departments within the store, ensuring a cohesive approach to operations.
• Encouraged team members to support one another during busy periods, enhancing teamwork and solidarity.
• Facilitated cross-training among team members, enhancing their skills and creating a flexible workforce.
• Celebrated operational milestones and achievements, boosting team morale and cohesion.

• Continuously reviewed and optimized operational workflows, eliminating bottlenecks and enhancing productivity.
• Effectively allocated resources, including staff and equipment, based on demand patterns, maximizing productivity during peak hours.
• Adjust employee schedules based on store traffic to maximize sales potential. Focus on cost-effective staffing models.
• Work with senior management to enhance sales opportunities and improve customer experience through store displays and layouts.
• Ensure accurate calculation of commission and incentives
• Maximise and manage stock inventory

• Regularly compile and analyze weekly and monthly sell-out reports, providing insights and recommendations to the Retail Manager.
• Utilize data analytics tools to track sales performance, customer trends, and product popularity.
• Prepare comprehensive reports highlighting key performance metrics, sales trends, and areas of opportunity.

• Ensure accurate and timely tabulation of sales commissions for all team members.
• Implement transparent processes for commission calculations and communicate them effectively to the team.
• Submit all tabulations on a timely basis

• Maintain meticulous records of all administrative documents, including contracts, employee records, and operational guidelines.
• Ensure all administrative procedures are in compliance with company policies and legal regulations.
• Manage sensitive information with confidentiality and discretion.

• Streamline administrative processes to increase efficiency and reduce operational costs.
• Implement and maintain digital systems for record-keeping and reporting to facilitate easy access and efficient management of information.
• Collaborate with the Asst Boutique Manager and other departments to continuously improve administrative processes.

• Leadership Excellence: Uphold and model the highest professional standards, demonstrating unwavering commitment and passion for the Guerlain brand, while inspiring your team to do the same.
• Dynamic Management Skills: Efficiently manage the boutique in a fast-paced, collaborative environment, ensuring smooth operations and team synergy.
• Client Relationship Development: Lead the effort in fostering deep, meaningful client relationships, enhancing client experience, and expanding the client network.
• Industry Acumen: Stay ahead of the curve by keeping informed about the latest trends and innovations in the beauty world, integrating this knowledge into boutique strategies.
• Innovative Approach and Continuous Learning: Encourage and implement innovative strategies within the boutique, while promoting a culture of continuous learning and skill development among your team.

MISSION AND RESPONSABILITIES
:
You are THE Guerlain Ambassador. You are to achieve sales targets while promoting the brand image and providing the highest standard of service to all clients. As a member of the Guerlain team, the Boutique Manager represents the brand values towards the customers and peers at all times.
BUSINESS VISION
Fostered a shared vision among team members, aligning all activities to support the approved vision and strategy set by the Local Market Retail Team.
Encouraged innovation and creativity within the team, ensuring everyone understood and contributed to the overarching business objectives.
Implemented team-building initiatives to enhance team cohesion and morale.
Recognized and celebrated team achievements, fostering a positive and spirited work environment.
Analysed workflow processes and identified areas for improvement, streamlining operations to boost overall productivity.
Implemented strategies to enhance team productivity and efficiency, ensuring alignment with the business vision.
CUSTOMER EXPERIENCE
Acted as a role model and mentor to the team, embodying Guerlain's values and standards in all interactions with customers.
Inspired the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality.
Conducted regular team meetings to share customer success stories and positive feedback, boosting team morale and cohesion.
Encouraged a customer-centric mindset within the team, emphasizing the importance of personalized service and customer satisfaction.
CLIENTELING
Client Relationship Management:
Develop and implement strategies to build strong, long-lasting relationships with clients, especially high-value and potential high-value customers.
Lead by example in providing personalized service to clients, showing an in-depth understanding of their preferences and needs.
Train and mentor, the team in effective clienteling practices, emphasizing the importance of personalized communication and tailored recommendations.
Client Data Analysis:
Monitor client purchase history, preferences, and feedback to inform targeted marketing strategies and personalized service offerings.
Regularly review client data with the team to identify trends and develop action plans to enhance client satisfaction and loyalty.
TALENT MANAGEMENT
Provided one-on-one coaching and mentoring to team members, fostering their professional growth and enhancing team spirit.
Developed and nurtured Assistant Managers, preparing them for future roles and creating a talent pipeline within the organization.
Recognized and appreciated individual and team achievements, reinforcing a positive team spirit and motivation.
Encouraged knowledge sharing and skill development within the team, promoting a collaborative and cohesive work environment.
FINANCIAL TARGETS
Inspired and motivated Beauty Consultants, coaching them to meet individual and team financial targets.
Implemented client-centric initiatives collaboratively with the team, focusing on increasing conversion rates, cross-selling, and Average Basket Size.
Implemented performance metrics and goals, regularly monitoring progress and providing constructive feedback to enhance productivity.
Introduced incentive programs tied to achieving financial targets, boosting team motivation and productivity.
MERCHANDISING
Collaborate with Senior Management and Merchandising teams to drive key categories and uncover opportunities
Align merchandise mix to meet client needs; particular emphasis on VICs
Maintain all merchandising standards in line with Guerlain’s guidelines
STORE OPERATIONS
Clear Communication: Ensured clear communication channels within the team, facilitating efficient operations and reducing misunderstandings.
Empowered team members to make decisions within their areas of responsibility, fostering a sense of ownership and accountability.
Encouraged a problem-solving culture within the team, actively involving team members in
Regularly recognized and appreciated the team's efforts in maintaining smooth store operations, reinforcing a positive work environment.
Team Cohesion and Spirit:
Promoted collaboration between different departments within the store, ensuring a cohesive approach to operations.
Encouraged team members to support one another during busy periods, enhancing teamwork and solidarity.
Facilitated cross-training among team members, enhancing their skills and creating a flexible workforce.
Celebrated operational milestones and achievements, boosting team morale and cohesion.
Productivity Management:
Continuously reviewed and optimized operational workflows, eliminating bottlenecks and enhancing productivity.
Effectively allocated resources, including staff and equipment, based on demand patterns, maximizing productivity during peak hours.
Adjust employee schedules based on store traffic to maximize sales potential. Focus on cost-effective staffing models.
Work with senior management to enhance sales opportunities and improve customer experience through store displays and layouts.
Ensure accurate calculation of commission and incentives
Maximise and manage stock inventory
ADMINISTRATION
Regularly compile and analyze weekly and monthly sell-out reports, providing insights and recommendations to the Retail Manager.
Utilize data analytics tools to track sales performance, customer trends, and product popularity.
Prepare comprehensive reports highlighting key performance metrics, sales trends, and areas of opportunity.
Commission Management:
Ensure accurate and timely tabulation of sales commissions for all team members.
Implement transparent processes for commission calculations and communicate them effectively to the team.
Submit all tabulations on a timely basis
Documentation and Record Keeping:
Maintain meticulous records of all administrative documents, including contracts, employee records, and operational guidelines.
Ensure all administrative procedures are in compliance with company policies and legal regulations.
Manage sensitive information with confidentiality and discretion.
Operational Efficiency:
Streamline administrative processes to increase efficiency and reduce operational costs.
Implement and maintain digital systems for record-keeping and reporting to facilitate easy access and efficient management of information.
Collaborate with the Asst Boutique Manager and other departments to continuously improve administrative processes.
WHAT WE REQUIRE FROM YOU:
Leadership Excellence:
Uphold and model the highest professional standards, demonstrating unwavering commitment and passion for the Guerlain brand, while inspiring your team to do the same.
Dynamic Management Skills: Efficiently manage the boutique in a fast-paced, collaborative environment, ensuring smooth operations and team synergy.
Client Relationship Development: Lead the effort in fostering deep, meaningful client relationships, enhancing client experience, and expanding the client network.
Industry Acumen:
Stay ahead of the curve by keeping informed about the latest trends and innovations in the beauty world, integrating this knowledge into boutique strategies.
Innovative Approach and Continuous Learning:
Encourage and implement innovative strategies within the boutique, while promoting a culture of continuous learning and skill development among your team.
#J-18808-Ljbffr

MISSION AND RESPONSABILITIES :

You are THE Guerlain Ambassador. You are to achieve sales targets while promoting the brand image and providing the highest standard of service to all clients. As a member of the Guerlain team, the Boutique Manager represents the brand values towards the customers and peers at all times.

BUSINESS VISION

• Fostered a shared vision among team members, aligning all activities to support the approved vision and strategy set by the Local Market Retail Team.
• Encouraged innovation and creativity within the team, ensuring everyone understood and contributed to the overarching business objectives.
• Implemented team-building initiatives to enhance team cohesion and morale.
• Recognized and celebrated team achievements, fostering a positive and spirited work environment.
• Analysed workflow processes and identified areas for improvement, streamlining operations to boost overall productivity.
• Implemented strategies to enhance team productivity and efficiency, ensuring alignment with the business vision.

CUSTOMER EXPERIENCE

• Acted as a role model and mentor to the team, embodying Guerlain's values and standards in all interactions with customers.
• Inspired the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality.
• Conducted regular team meetings to share customer success stories and positive feedback, boosting team morale and cohesion.
• Encouraged a customer-centric mindset within the team, emphasizing the importance of personalized service and customer satisfaction.

CLIENTELING

Client Relationship Management:

• Develop and implement strategies to build strong, long-lasting relationships with clients, especially high-value and potential high-value customers.
• Lead by example in providing personalized service to clients, showing an in-depth understanding of their preferences and needs.
• Train and mentor, the team in effective clienteling practices, emphasizing the importance of personalized communication and tailored recommendations.

Client Data Analysis:

• Monitor client purchase history, preferences, and feedback to inform targeted marketing strategies and personalized service offerings.
• Regularly review client data with the team to identify trends and develop action plans to enhance client satisfaction and loyalty.

TALENT MANAGEMENT

• Provided one-on-one coaching and mentoring to team members, fostering their professional growth and enhancing team spirit.
• Developed and nurtured Assistant Managers, preparing them for future roles and creating a talent pipeline within the organization.
• Recognized and appreciated individual and team achievements, reinforcing a positive team spirit and motivation.
• Encouraged knowledge sharing and skill development within the team, promoting a collaborative and cohesive work environment.

FINANCIAL TARGETS

• Inspired and motivated Beauty Consultants, coaching them to meet individual and team financial targets.
• Implemented client-centric initiatives collaboratively with the team, focusing on increasing conversion rates, cross-selling, and Average Basket Size.
• Implemented performance metrics and goals, regularly monitoring progress and providing constructive feedback to enhance productivity.
• Introduced incentive programs tied to achieving financial targets, boosting team motivation and productivity.

MERCHANDISING

• Collaborate with Senior Management and Merchandising teams to drive key categories and uncover opportunities
• Align merchandise mix to meet client needs; particular emphasis on VICs
• Maintain all merchandising standards in line with Guerlain’s guidelines

STORE OPERATIONS

• Clear Communication: Ensured clear communication channels within the team, facilitating efficient operations and reducing misunderstandings.
• Empowered team members to make decisions within their areas of responsibility, fostering a sense of ownership and accountability.
• Encouraged a problem-solving culture within the team, actively involving team members in
• Regularly recognized and appreciated the team's efforts in maintaining smooth store operations, reinforcing a positive work environment.

Team Cohesion and Spirit:

• Promoted collaboration between different departments within the store, ensuring a cohesive approach to operations.
• Encouraged team members to support one another during busy periods, enhancing teamwork and solidarity.
• Facilitated cross-training among team members, enhancing their skills and creating a flexible workforce.
• Celebrated operational milestones and achievements, boosting team morale and cohesion.

Productivity Management:

• Continuously reviewed and optimized operational workflows, eliminating bottlenecks and enhancing productivity.
• Effectively allocated resources, including staff and equipment, based on demand patterns, maximizing productivity during peak hours.
• Adjust employee schedules based on store traffic to maximize sales potential. Focus on cost-effective staffing models.
• Work with senior management to enhance sales opportunities and improve customer experience through store displays and layouts.
• Ensure accurate calculation of commission and incentives
• Maximise and manage stock inventory

ADMINISTRATION

• Regularly compile and analyze weekly and monthly sell-out reports, providing insights and recommendations to the Retail Manager.
• Utilize data analytics tools to track sales performance, customer trends, and product popularity.
• Prepare comprehensive reports highlighting key performance metrics, sales trends, and areas of opportunity.

Commission Management:

• Ensure accurate and timely tabulation of sales commissions for all team members.
• Implement transparent processes for commission calculations and communicate them effectively to the team.
• Submit all tabulations on a timely basis

Documentation and Record Keeping:

• Maintain meticulous records of all administrative documents, including contracts, employee records, and operational guidelines.
• Ensure all administrative procedures are in compliance with company policies and legal regulations.
• Manage sensitive information with confidentiality and discretion.

Operational Efficiency:

• Streamline administrative processes to increase efficiency and reduce operational costs.
• Implement and maintain digital systems for record-keeping and reporting to facilitate easy access and efficient management of information.
• Collaborate with the Asst Boutique Manager and other departments to continuously improve administrative processes.

WHAT WE REQUIRE FROM YOU:

• Leadership Excellence: Uphold and model the highest professional standards, demonstrating unwavering commitment and passion for the Guerlain brand, while inspiring your team to do the same.
• Dynamic Management Skills: Efficiently manage the boutique in a fast-paced, collaborative environment, ensuring smooth operations and team synergy.
• Client Relationship Development: Lead the effort in fostering deep, meaningful client relationships, enhancing client experience, and expanding the client network.
• Industry Acumen: Stay ahead of the curve by keeping informed about the latest trends and innovations in the beauty world, integrating this knowledge into boutique strategies.
• Innovative Approach and Continuous Learning: Encourage and implement innovative strategies within the boutique, while promoting a culture of continuous learning and skill development among your team.

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that diverse perspectives foster creativity and knowledge to deliver excellence.

You have a rich experience in the luxury retail market, with a passion for High Jewelry, Arts & Culture.

You are results driven, understand and able to create exceptional client experience to drive boutique performance.

You demonstrate exceptional people management skills, able to inspire and develop your team to successful results.

You are fluent in English.

What are we expecting from you?

The Assistant Boutique Manager is responsible for assisting the Boutique Manager in the overall management and enhancement of the Boutique, with the main objectives of developing sales, growing the sales teams and reaching a sustainable high quality of service. As an Assistant Boutique Manager, one must be a true leader in the boutique, sharing VCA values with the teams and acting as a true Ambassador of the Maison.

An Assistant Boutique Manager supports the Boutique Manager in planning and directing the day-to-day sales operations of the boutique and helps the team achieve performance goals through feedback, coaching on the floor and maintaining proper coverage by optimal scheduling. The role provides excellent customer service, nurtures the team and elevates the boutique experience to support sales growth. The Assistant Boutique Manager supports and guides the team in all aspects of operations, including policy and procedure and corporate directives. The role is responsible for liaising with the Corporate office on stock levels, CRM initiatives and Operations. An Assistant Boutique Manager represents the Maison as an ambassador, networks within the community, shows perfect knowledge of the back-office operations and ensures products and displays are merchandised effectively to maximize sales.

More than a role…. We recruit for a career!

If you are interested in joining the influential growth of the Maison with care, no compromise, creativity and the drive to succeed then do not hesitate to enter the universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

The recruitment process

Send your application online.

If your profile matches our search, you will be contacted by our HR team for an interview.

Along the recruitment process you will meet Boutique Manager, Area Retail Manager and Retail Director.

Otherwise, you will receive an email to inform you that your application has not been successful.

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that diverse perspectives foster creativity and knowledge to deliver excellence.

You have a rich experience in the luxury retail market, with a passion for High Jewelry, Arts & Culture.

You are results driven, understand and able to create exceptional client experience to drive boutique performance.

You demonstrate exceptional people management skills, able to inspire and develop your team to successful results.

You are fluent in English.

What are we expecting from you?

The Assistant Boutique Manager is responsible for assisting the Boutique Manager in the overall management and enhancement of the Boutique, with the main objectives of developing sales, growing the sales teams and reaching a sustainable high quality of service. As an Assistant Boutique Manager, one must be a true leader in the boutique, sharing VCA values with the teams and acting as a true Ambassador of the Maison.

An Assistant Boutique Manager supports the Boutique Manager in planning and directing the day-to-day sales operations of the boutique and helps the team achieve performance goals through feedback, coaching on the floor and maintaining proper coverage by optimal scheduling. The role provides excellent customer service, nurtures the team and elevates the boutique experience to support sales growth. The Assistant Boutique Manager supports and guides the team in all aspects of operations, including policy and procedure and corporate directives. The role is responsible for liaising with the Corporate office on stock levels, CRM initiatives and Operations. An Assistant Boutique Manager represents the Maison as an ambassador, networks within the community, shows perfect knowledge of the back-office operations and ensures products and displays are merchandised effectively to maximize sales.

More than a role. We recruit for a career!

If you are interested in joining the influential growth of the Maison with care, no compromise, creativity and the drive to succeed then do not hesitate to enter the universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

The recruitment process

Send your application online.

If your profile matches our search, you will be contacted by our HR team for an interview.

Along the recruitment process you will meet Boutique Manager, Area Retail Manager and Retail Director.

Otherwise, you will receive an email to inform you that your application has not been successful.