What Jobs are available for Buying in Singapore?
Showing 10 Buying jobs in Singapore
Buying Manager/ Assistant Buying Manager
Posted today
Job Viewed
Job Description
- Support the monitoring of retail fashion apparel market trends, with a focus on collecting and analyzing fashion and competitor insights. Assist in formulating product strategies aligned with regional market needs and the Group's overall direction.
- Responsible for the completion of the monthly, quarterly and annually product purchase, campaign and promotion plans in the market to achieve the annually and quarterly targets of sales, gross profit and inventory.
- Coordinate with internal teams to ensure timely delivery, allocation, and consolidation of goods, based on store performance and market conditions, under the guidance of the manager.
- Support the planning and implementation of product promotion strategies and product knowledge. Collaborate with marketing team by providing analysis for review and adjustment.
- Assist in the operational tasks of the regional buying team, including helping to improve procurement processes and supporting staff training initiatives where needed.
- Cooperate with sales, finance, marketing, VM team and other departments, and be able to complete cross-department cooperation.
- Perform weekly, monthly, quarterly and annually product analysis to support the sales tracking and strategic decisions.
- Handle day-to-day operational tasks, including communication with HQ, inventory control, supply coordination, pricing updates, and stock reallocation. Ensure timely housekeeping data accuracy in the Tiger system.
Requirements:
- College degree or Diploma holder in Fashion Designing or related.
- At least 5 year experience in basic commodity and purchasing (preferably in casual wear)
- At least 5 years of management experience in commodity department and good business acumen in merchandising and fashion designing.
- Good at using Microsoft software especially Excel, Powerpoint and PowerBi.
- Strong numerical and analytical aptitude.
- Good organizational & leadership skills.
- Detail-oriented with a proactive attitude.
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Supplier Management Executive (Buying)
Posted today
Job Viewed
Job Description
Role Summary
This role entails the oversight of brand sales KPI and category management within Singapore. It involves managing relationships with suppliers located overseas, specifically in China, Europe, and the USA. There will be regular meetings, both online and face-to-face. This includes facilitating training sessions, coordinating meetings, and hosting lunches for visiting suppliers in Singapore.
Role Description
Primary responsibility is to manage supplier brands originating from China, Europe, and the USA, overseeing their sales and product categories including dry food, wet food, treats, toys and accessories. Have continual collaboration with suppliers on new product introductions and product discontinuations to accommodate new products.
Competitive price checks are essential to ensure our pricing remains competitive in the market.
Regular meetings online and offline to update suppliers on sales performance, fostering strong relationships.
Organize training sessions and meetings, as well as hosting supplier lunches when they are in Singapore.
Gather marketing assets from suppliers for website uploads.
Planning promotions to clear existing inventory.
Coordinating with Marketing for digital product launches.
Monitoring franchise costs in Singapore to adhere to predefined percentages, and sharing new products with Malaysia corporate stores and overseas franchise teams.
Collate orders from these regions and liaise with planners accordingly.
Any other ad‐hoc duties as assigned.
Role Requirements
Min. Diploma in Business Management / Administration, Commerce or equivalent.
At least 2 years of relevant work experience in procurement of buying activities within the FMCG.
Proficient in Microsoft Office (Excel, Word - VLOOKUP & Pivot tables, PowerPoint).
Must demonstrate the capability to conduct meetings with suppliers independently.
Excellent communication and interpersonal skills.
Highly customer-oriented, motivated and results oriented.
Resourceful and problem solver, excellent interpersonal and communication skills.
Team player and ability to collaborative and work effectively with variety of stakeholders.
Highlights
️ 5 days work week (Monday - Friday)
Office Hours
Work Location: 7 Toh Tuck Link, Singapore
If you are interested, please click to apply or apply via our career website.
Only shortlisted candidates will be notified.
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Supplier Management Executive (Buying)
Posted 4 days ago
Job Viewed
Job Description
Role Summary
This role entails the oversight of brand sales KPI and category management within Singapore. It involves managing relationships with suppliers located overseas, specifically in China, Europe, and the USA. There will be regular meetings, both online and face-to-face. This includes facilitating training sessions, coordinating meetings, and hosting lunches for visiting suppliers in Singapore.
Role Description
- Primary responsibility is to manage supplier brands originating from China, Europe, and the USA, overseeing their sales and product categories including dry food, wet food, treats, toys and accessories. Have continual collaboration with suppliers on new product introductions and product discontinuations to accommodate new products.
- Competitive price checks are essential to ensure our pricing remains competitive in the market
- Regular meetings online and offline to update suppliers on sales performance, fostering strong relationships
- Organize training sessions and meetings, as well as hosting supplier lunches when they are in Singapore
- Gather marketing assets from suppliers for website uploads
- Planning promotions to clear existing inventory
- Coordinating with Marketing for digital product launches
- Monitoring franchise costs in Singapore to adhere to predefined percentages, and sharing new products with Malaysia corporate stores and overseas franchise teams
- Collate orders from these regions and liaise with planners accordingly
- Any other ad-hoc duties as assigned
Role Requirements
- Min. Diploma in Business Management / Administration, Commerce or equivalent
- At least 2 years of relevant work experience in procurement of buying activities within the FMCG
- Proficient in Microsoft Office (Excel, Word - VLOOKUP & Pivot tables, PowerPoint)
- Must demonstrate the capability to conduct meetings with suppliers independently.
- Excellent communication and interpersonal skills.
- Highly customer-oriented, motivated and results oriented.
- Resourceful and problem solver, excellent interpersonal and communication skills.
- Team player and ability to collaborative and work effectively with variety of stakeholders.
Highlights:
- ️ 5 days work week (Monday - Friday)
- Office Hours
- Work Location: 7 Toh Tuck Link, Singapore
⭐ If you are interested, please apply via our career website:
Only shortlisted candidates will be notified.
Is this job a match or a miss?
Senior Allocator/ Assistant Buying Manager
Posted today
Job Viewed
Job Description
Description:
- Support the monitoring of retail fashion apparel market trends, with a focus on collecting and analyzing fashion and competitor insights. Assist in formulating product strategies aligned with regional market needs and the Group's overall direction.
- Responsible for the completion of the monthly, quarterly and annually product purchase, campaign and promotion plans in the market to achieve the annually and quarterly targets of sales, gross profit and inventory.
- Coordinate with internal teams to ensure timely delivery, allocation, and consolidation of goods, based on store performance and market conditions, under the guidance of the manager.
- Support the planning and implementation of product promotion strategies and product knowledge. Collaborate with marketing team by providing analysis for review and adjustment.
- Assist in the operational tasks of the regional buying team, including helping to improve procurement processes and supporting staff training initiatives where needed.
- Cooperate with sales, finance, marketing, VM team and other departments, and be able to complete cross-department cooperation.
- Perform weekly, monthly, quarterly and annually product analysis to support the sales tracking and strategic decisions.
- Handle day-to-day operational tasks, including communication with HQ, inventory control, supply coordination, pricing updates, and stock reallocation. Ensure timely housekeeping data accuracy in the Tiger system.
Requirements:
- College degree or Diploma holder in Fashion Designing or related.
- At least 5 year experience in basic commodity and purchasing (preferably in casual wear)
- At least 5 years of management experience in commodity department and good business acumen in merchandising and fashion designing.
- Good at using Microsoft software especially Excel, Powerpoint and PowerBi.
- Strong numerical and analytical aptitude.
- Good organizational & leadership skills.
- Detail-oriented with a proactive attitude.
Is this job a match or a miss?
Senior Manager, Buying, Women's Leathergoods SEAO
Posted today
Job Viewed
Job Description
Explore the possibilities across our global house of brands.
Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.
At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.
Job Title: Senior Manager, Buying, Women's Leathergoods SEAO & CI
Reporting into: Sr Director, Omnichannel Merchandising
Location: Singapore
Primary Purpose: The Senior Manager, Buying is responsible for leading the end-to-end merchandising strategy for Women's Leathergoods across Southeast Asia (Singapore, Malaysia), Oceania (Australia, New Zealand), and Coach International distributor markets. This role oversees assortment planning, merchandise and sales planning, pricing, and inventory management across Collection, Multichannel, and Outlet assortments.
As a key driver of regional performance, the Senior Manager will optimize product assortments to meet market needs and strategic goals, ensuring alignment with global direction while tailoring to local consumer preferences. This role manages a team of Buyers and partners closely with cross-functional teams to deliver on KPIs including sales, margin, SKU productivity, and sell-through.
The successful individual will leverage their proficiency in merchandising to…
Assortment Planning & Product Strategy
- Develop seasonal Financial Assortment Architecture (FAA) frameworks to reflect regional trends and business objectives.
- Develop and own overall pricing architecture for local market and brand position while maintaining global frameworks.
- Partner with Global Merchandising to identify product opportunities, regional exclusives, and special collaborations.
- Provide market insights during seasonal line reviews and influence global product development.
- Lead merchandising strategy for special projects, artist collaborations, and SEAO exclusives.
- Present seasonal assortment strategies to CI wholesale partners and internal stakeholders .
Open-to-Buy (OTB) & Inventory Management
- Build and maintain seasonal OTB plans, including sales, margin, receipts, inventory turn, and WOH targets at department/class level.
- Collaborate with regional inventory teams to ensure alignment and effective execution.
Regional Market & Consumer Insights
- Analyze market dynamics, consumer behavior, and competitive landscape across SEAO and CI regions.
- Maintain store-level door profile strategies to ensure optimal assortment and productivity.
- Tailor assortments based on store capacity, visual merchandising space, and SKU performance.
- Leverage POS data to drive pre-season planning and in-season optimization.
Retail Channel Point Person
Be the key point of contact between overall Merchandising team with Retail Management, store and field leaders, Retail Finance, and logistics to manage day-to-day operational excellence.
Own and maintain retail store promotional activities including seasonal clearance, VIP event (Local Customer Events), and discount rate setting and pricing setting
Qualifications & Experience
- Proven experience in merchandising, buying, or planning within fashion retail, ideally across APAC markets.
- Strong analytical skills with a strategic mindset and commercial acumen.
- Excellent communication and presentation skills; ability to influence cross-functional teams.
- Leadership experience with a track record of developing high-performing teams.
- Passion for product and deep understanding of regional consumer preferences.
Managing and Developing High Performing Teams
- Manage a team of 3 Buying Managers and Buyers
The accomplished individual will possess.
8-10 years' experience in retail, B2B, franchise or wholesale experience.
Proven track record of buying/merchandising success for multinational brand/company
Experience in managing multiple direct reports
Analytical skills and ability to translate data into action points with clear communication
Ability to perform well under pressure with multiple deadlines
Experience in merchandising/planning systems and SAP a plus
An outstanding professional will have.
Clear written and verbal communication skills
Comfortable in presenting and communicating to upper management
Self-starter and able to work independently and as a team player
Intermediate to Advanced Excel (vlookups, pivot tables, macro building a plus)
BA/BS university degree or its equivalent in merchandising, business, finance, economics, or supply chain.
Our Competencies for All Employees
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Perseverance : Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
- Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Our Competencies for All People Managers
Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Building Effective Teams : Blends people into teams when needed; creates strong morale
and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
- Managerial Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc.
Is this job a match or a miss?
Senior Manager, Buying, Women's Leathergoods SEAO
Posted today
Job Viewed
Job Description
Explore the possibilities across our global house of brands.
Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.
At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.
Job Title: Senior Manager, Buying, Women's Leathergoods SEAO & CI
Reporting into: Sr Director, Omnichannel Merchandising
Location: Singapore
Primary Purpose: The Senior Manager, Buying is responsible for leading the end-to-end merchandising strategy for Women's Leathergoods across Southeast Asia (Singapore, Malaysia), Oceania (Australia, New Zealand), and Coach International distributor markets. This role oversees assortment planning, merchandise and sales planning, pricing, and inventory management across Collection, Multichannel, and Outlet assortments.
As a key driver of regional performance, the Senior Manager will optimize product assortments to meet market needs and strategic goals, ensuring alignment with global direction while tailoring to local consumer preferences. This role manages a team of Buyers and partners closely with cross-functional teams to deliver on KPIs including sales, margin, SKU productivity, and sell-through.
The successful individual will leverage their proficiency in merchandising to…
Assortment Planning & Product Strategy
- Develop seasonal Financial Assortment Architecture (FAA) frameworks to reflect regional trends and business objectives.
- Develop and own overall pricing architecture for local market and brand position while maintaining global frameworks.
- Partner with Global Merchandising to identify product opportunities, regional exclusives, and special collaborations.
- Provide market insights during seasonal line reviews and influence global product development.
- Lead merchandising strategy for special projects, artist collaborations, and SEAO exclusives.
- Present seasonal assortment strategies to CI wholesale partners and internal stakeholders.
Open-to-Buy (OTB) & Inventory Management
- Build and maintain seasonal OTB plans, including sales, margin, receipts, inventory turn, and WOH targets at department/class level.
- Collaborate with regional inventory teams to ensure alignment and effective execution.
Regional Market & Consumer Insights
- Analyze market dynamics, consumer behavior, and competitive landscape across SEAO and CI regions.
- Maintain store-level door profile strategies to ensure optimal assortment and productivity.
- Tailor assortments based on store capacity, visual merchandising space, and SKU performance.
- Leverage POS data to drive pre-season planning and in-season optimization.
Retail Channel Point Person
· Be the key point of contact between overall Merchandising team with Retail Management, store and field leaders, Retail Finance, and logistics to manage day-to-day operational excellence.
· Own and maintain retail store promotional activities including seasonal clearance, VIP event (Local Customer Events), and discount rate setting and pricing setting
Qualifications & Experience
- Proven experience in merchandising, buying, or planning within fashion retail, ideally across APAC markets.
- Strong analytical skills with a strategic mindset and commercial acumen.
- Excellent communication and presentation skills; ability to influence cross-functional teams.
- Leadership experience with a track record of developing high-performing teams.
- Passion for product and deep understanding of regional consumer preferences.
Managing and Developing High Performing Teams
· Manage a team of 3 Buying Managers and Buyers
The accomplished individual will possess.
· 8-10 years' experience in retail, B2B, franchise or wholesale experience.
· Proven track record of buying/merchandising success for multinational brand/company
· Experience in managing multiple direct reports
· Analytical skills and ability to translate data into action points with clear communication
· Ability to perform well under pressure with multiple deadlines
· Experience in merchandising/planning systems and SAP a plus
An outstanding professional will have.
· Clear written and verbal communication skills
· Comfortable in presenting and communicating to upper management
· Self-starter and able to work independently and as a team player
· Intermediate to Advanced Excel (vlookups, pivot tables, macro building a plus)
· BA/BS university degree or its equivalent in merchandising, business, finance, economics, or supply chain.
Our Competencies for All Employees
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Our Competencies for All People Managers
· Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
· Building Effective Teams: Blends people into teams when needed; creates strong morale
and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
· Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc.
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Assistant Category Manager (Buying & Merchandising - Products)
Posted today
Job Viewed
Job Description
Assistant Category Manager (Buying & Merchandising - Products)
Precious Thoughts Retail Pte Ltd – Tai Seng
Responsibilities
Support the Buyer in sourcing new product categories, handle supplier communications, prepare POs and follow-up on related administrative or logistical tasks.
Conduct market research, identify brands / IPs with commercial potential for the collectible toys, figurines, plush and gift categories.
Prepare sales, product category and inventory reports of merchandise performance, analyse data to guide business plans.
Drive product category growth performance. Monitor stock levels and sales trends to manage inventory size, support replenishment and promotional activities.
Assist the logistics team in stock management & allocation processes. Collaborate with Marketing and Operations to curate product assortments for retail activities / events.
Requirements
Degree in Business, Merchandise Planning, Marketing -- preferably with some basic training in Accounting & Finance.
Relevant experience in an office-based function in Merchandise Planning or as a Junior Buyer in the retail sector.
Can communicate well in English, both written and verbally. A pleasant and professional disposition when engaging stakeholders.
Proficiency in Microsoft Excel is required. Familiarity with import / shipping logistics preferred. Comfortable working with numbers to understand Pricing, Margins & Profitability.
Will ing to travel overseas to trade fairs, source new brands / meet suppliers as part of a team if needed, though such travel is infrequent.
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Deputy Group Category Manager (FPON Buying)
Posted today
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Job Description
Deputy Group Category Manager (FPON Buying)
Direct message the job poster from FairPrice Group
We are hiring! Come join the FPG fairmily!
Position Overview:
This role will lead and manage a team of category managers responsible for driving significant growth in category Gross Merchandise Volume (GMV) and margin. This role demands a strategic focus on customer‐centricity and achievement of key performance indicators within your categories including improving market share, customer satisfaction (NPS).
Key Responsibilities
Develop and execute strategies to achieve category GMV and margin growth targets.
Maintain a strong focus on customer satisfaction and ensure alignment with customer needs, through providing what the customer wants in terms of assortment and value.
Analyze market trends and data to inform category strategy and decision‐making.
Achieve category sales, profit and income goals and objectives through developing and implementing strategic business plans for the assigned categories.
Develop, implement, and manage an optimum product mix that focuses on customers' needs.
Establish collaborative brand/supplier/seller relationships to maximise income/terms.
Lead, manage and develop a team of category managers to achieve team goals.
Job Requirements
Previous E‐Commerce and Grocery / Retailer experience (min. 6 years).
Previous experience managing a medium sized team.
Possess experience in Fresh and Non‐Food categories.
Details
Location: FairPrice Hub (next to Joo Koon MRT Station).
Work Arrangement: Hybrid, 3 days Work from Office (WFO).
Seniority level
Mid‐Senior level
Employment type
Full‐time
Job function
Strategy/Planning, Analyst, and Product Management
Industries: Retail
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Marketing Specialist (Tech MNC/ Media Buying / AI / UP5.1K)
Posted today
Job Viewed
Job Description
The Opportunity
- Adecco is partnering our client, a famous Tech MNC
- We are looking for a Marketing Specialist
- The role will start out as a contract
- Candidates who are immediately available/ able to start work within short notice will be preferred
The Talent
- 3+ years of relevant experience in marketing eg. marketing execution, campaign coordination, or project support role, preferably in a tech company.
- A strong passion for brand storytelling, community engagement, and new technologies like AI, Autonomous Vehicle, etc
- Proficiency in data management (Excel/Google Sheets) and the ability to organize complex information for reporting purposes.
- Exceptional attention to detail and a commitment to high-quality execution across consumer-facing channels.
Job Description
Media Buying & Campaign Execution
- Performance Media Support: Act as a liaison with the Performance Marketing team to support the execution of paid media campaigns (e.g., social, search, in-app ads)
- Out-of-Home (OOH) Coordination: Assist with the end-to-end execution and procurement for Out-of-Home (OOH) media buys, including placements on buses, shelters,etc.
- In-App Promotion: Coordinate the deployment and testing of consumer-facing assets (banners, push notifications) related to the service booking flow within the the app.
User Adoption & Field Engagement
- Community Activation: Support on-the-ground field marketing activities and community events to facilitate resident trials and educate users on how to use the new product/ service.
- Collateral Management: Manage the inventory, logistics, and deployment of physical promotional materials, signage, and customer information panels used.
Partnership & Compliance Support
- Messaging Alignment: Ensure all marketing content and public-facing communication related to the product launch are consistent, on-brand, and fully aligned with regulatory approvals.
Next Step
- Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
- Send your resume to
- All shortlisted candidates will be contacted
Liu XinYang
EA Licence Number: 91C2918
Personnel Registration Number: R
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IKEA Tampines - Customer Relations Officer, Easy Buying (Part-Time)
Posted today
Job Viewed
Job Description
IKEA Tampines - Customer Relations Officer, Easy Buying (Part-Time)
Part-time
Department: Customer Relations
IKEA is the world's largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Singapore is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.
IKEA Singapore creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Pte. Ltd. owns and operates three omnichannel stores in Singapore, including IKEA Alexandra, IKEA Tampines and IKEA Jurong. To learn more, visit IKEA.sg .
About the job
You help to build and retain a long‐lasting relationship with new and existing customers in a multichannel retail environment by valuing and fulfilling customer needs and expectations, thereby stimulating more and more frequent visits. You will also support in ensuring that customers' issues are handled efficiently and with empathy.
Your assignment
To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
Support the team through knowledge sharing, as well as become multi‐skilled to support other functions within the Customer Relations Department
Your profile
Minimum 1 to 2 years of working experience in a fast‐paced customer service environment
Has the ability to take initiative and possess a strong sense of responsibility
Solution‐oriented and make well‐considered decisions
Demonstrates strong resilience and is a good team player
Passionate about customer service and embodies a warm and engaging personality
Analytical with strong interpersonal and communication skills
Able to commit to working on retail shifts, including weekends and public holidays
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