1,106 Support Manager jobs in Singapore

Scope

We are recruiting for a Technical Support Manager - Automation in SEA.

The Technical Support Manager is responsible for orchestrating the product support and training for the AutoMine product with our key customers and Territory product support teams. The Technical Support Manager will be the liaison between the Sales Area and the Division on all technical matters.

This role is a full-time role, based in Singapore and global travel is part of the role. We will consider alternative locations within SEA for the right candidate.


Key Responsibilities

• Lead and coordinate product support activities for Automine systems including resource planning, commissioning and lifecycle support.
• Work closely with Sales Area and Territory sales teams to plan and execute successful scoping and systems delivery.
• Support technical sales presentations and documentation.
• Responding to technical support queries between Territory organisations / Customers and the backline factory channels for the active systems within the Sales Area.
• Coordinating technical meetings with key persons in the backline to address priority concerns.
• Ensuring Territory organisations are working towards technical self-sufficiency through:

− eLearning engagement

− Attending applicable virtual and face-to-face trainings

− Product master development plans

− Implementing latest available tools

− Preparing Territories for Automation implementation

• Coordinating new equipment introductions, factory support and ad-hoc gap training, where applicable.
• Coordinating operational readiness deliverables, where applicable.
• Ensuring safety and service bulletins are being managed and implemented, where applicable.
• Support with regards to any liability or risk related performance issues and where applicable support the coordination of safety recall or safety related bulletins in terms of distribution and understanding to the territories
• Review warranty claims to understand any trend or pattern and provide input to product management and / or engineering to address.
• Ensuring feedback and warranty cases are being addressed.
• Develop customer training offering for both AutoMine® operators and technicians.
• Monitor and report on trends for changes to current specifications across the products, monitor product performance.
• Visit key customers directly or in conjunction with the sales team to provide technical support directly or through the expertise in the relevant Territories.
• Personal Leadership
• Ensures that all activities are carried out in accordance with Company Values and current Company Policies and Procedures.
• Takes responsibility for personal development and enhancement of skills.
• Proactively ensures community involvement within the area of responsibility.
• Develop strong relations with backline product managers.

Requirements

• Technical qualification in an electrical, mechanical or instrumentation discipline, with a focus on automation or control systems would be an advantage.
• Minimum 5 years of experience in autonomous and information management systems in the mining industry and working with high performance technical teams.
• In-depth knowledge and experience of Sandvik AutoMine® systems (Lite, Multi-Lite, Fleet and MPM).
• Prior experience with machine CAN Bus control systems and IT systems including IP Protocols, Communications Protocols, MS Project.
• Well versed in SQL, Windows server, Linux systems and Wi-Fi systems would be advantageous.
• Experience with system support and remote support experience.
• English proficiency
• Leadership, Ownership and Accountability of the job responsibilities.
• Flexible, self-motivated with demonstrated initiative.
• A sound understanding of the mining and tunnelling industry and business processes.
• Strong customer relations skills.
• Highly developed time management and organizational skills
• Excellent communication and interpersonal skills.
• High level of drive and determination to achieve targets and goals set for customer satisfaction.

What is in it for you?

We offer you versatile and interesting tasks in international business environment, as well as the opportunity to develop your own professional skills and career. In addition, we offer good employee benefits and inclusive corporate culture focused on sustainable development, with values such as Innovation, Fair Play, Customer Focus and Passion to Win. Visit our stories hub, LinkedIn, Facebook to get to know us better.

• We are looking for enthusiastic individuals who are highly self-motivated
• Assists in daily operation tasks (eg: taking orders, cashiering, consolidation of daily sales, attend to reservation phone calls and serving food & beverages, etc) during your assigned shift to a consistently high standard.
• Learn and be competent in both service and kitchen staff duties.
• Assists with food preparation and cooking duties
• Be familiar with basic work of server and help them to meet the needs of customers
• Always serve customers in a courteous and professional manner at all times
• Flexible and able to go beyond the line of duty in order to maximise customers’ satisfaction and meet customers’ needs
• Always ensure that the dishes are properly planned, prepared and stored to guarantee quality at all times
• Always maintain hygiene, sanitary & cleanliness standards while assisting to enforce security and safety measures at all times
• Always maintain critical standard: holding times, service speed and quality, raw and furnished product quality at all times
• Maintain a high standard of personal hygiene, appearance and deportment at all times
• Perform any ad-hoc duties as required by the Shop Manager

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About the team

LexisNexis Risk Solutions is part of the RELX Group. While we have been providing solutions to banks and businesses worldwide, LNRS sets the global standard for payment efficiency, compliance and financial counterparty solutions. Currently LNRS' suites of applications are used in over 3000 companies worldwide and growing.

About the role

The role of the Senior Technical Support Manager is primarily to provide support on LNRS's expanding Payment Efficiency and Compliance solutions, to both existing and new clients, which are used by financial and corporate institutions globally. In addition, the position requires the Senior Technical Support Manager to support various watch list screening and reference tools as well as data files designed to help institutions improve payments processing efficiency and compliance.

This role provides clients with a technical resource when working through a range of issues within the existing Java based, both client-side installed and LNRS hosted product set. The Senior Technical Support Manager brings a client-focused approach with a good understanding of how Product Support plays a key role with regards to winning and retaining new business.

This is a role suited to an experienced Product Support professional who has a strong functional and technical background, sense of empathy, the ability to communicate effectively and good client skills.

Responsibilities

• Provide technical support for LNRS payment efficiency, compliance and financial counterparty solutions, hosted by LNRS, or installed behind our clients’ firewalls, across the entire client portfolio
• Interact with technical team members of the client staff
• Liaise with LNRS Software Engineering and Professional Services team members while trouble shooting complex, escalated client issues
• Provide post-sales support for clients and prospects to help support the sales operation
• Acts as an escalation point of customer issues
• Acts as a resource for colleagues with less experience
• Use appropriate software tools to diagnose proper resolution of customer questions and problems
• Manage and develop procedures to ensure quality support for all LNRS products

Requirements

• Strong interest in understanding regulation compliance solutions for banking and trade
• Has a passion for application support
• Experience working with and understanding of web services
• Experience at understanding of web and network protocols
• In-depth understanding and experience of java programming and applications
• Experience working directly with external clients in a support capacity
• Detail-oriented, excellent troubleshooting and problem solving skills
• Excellent written and verbal communication skills in both English and Mandarin
• Experience of working with Java applications hosted on IBM WebSphere and Apache Tomcat
• Experience with relational database management systems (Oracle, SQL Server, etc.)
• Experience understanding and analyzing application and web application server logs
• Strong client focused approach to work
• Proven ability to work independently
• Ability to meet deadlines while working under pressure
• Bachelor’s degree in a technical field (i.e. CS, MIS) or at least 3 years professional experience in a technical product support role
• Fluency in verbal and written Mandarin to work with Mandarin speaking clients

Desired Skills and Knowledge

• Experience in financial services, compliance, AML (Anti-Money Laundering) is a definite plus
• Experience and understanding of incident management platform, such as Salesforce.com
• Experience with Linux shell scripting, Microsoft PowerShell scripting
• Experience with programming (Java, VB, C++, C#, Python, etc.)
• Experience in Linux/UNIX
• Experience in cloud platforms (Azure, AWS, private cloud, etc.)
• Proficiency in MS Office

Learn more about the LexisNexis Risk team and how we work here

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Information Services, Banking, and Financial Services

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• Serve as the first point of contact for clients, shipping lines, transporters, and other stakeholders.
• Coordinate container releases, returns, and bookings in line with customer and operational requirements.
• Maintain accurate and up-to-date records in the depot management system.
• Ensure timely communication with clients regarding container availability, gate-in/gate-out procedures, and storage charges.
• Monitor and resolve customer issues, complaints, and inquiries in a professional and efficient manner.
• Liaise with operations, yard, and maintenance teams to track container movements and conditions.
• Generate daily and weekly reports on container inventory, movements, and service performance.
• Process documentation such as delivery orders, EIRs (Equipment Interchange Receipts), and invoices.
• Ensure compliance with company procedures, safety regulations, and customer service standards.
• Support the depot team in managing peak workloads and special client requests.

Customer Service & Admin Representative (Events Industry) — Be the Linchpin of Event Delivery & Customer Experience

Location: Kallang, Singapore
Work Days & Hours:
5-day work week — Tentatively Tuesday to Saturday, 1pm to 10pm
Final schedule to be confirmed based on operational needs.

Basic Salary: S$3,000 – S$,500 per month (commensurate with experience)
Plus: Annual performance bonus (typically 1 month, subject to performance)
Malaysians, Singaporeans, or PRs ONLY
Application Deadline: Friday, 11 July 2025

If you love delivering 5-star service, keeping things running smoothly behind the scenes, and being the go-to person who holds everything together — this is for you.

We are a fast-growing Event Audio-Visual Equipment Rental company. From corporate events to product launches, our work powers some of Singapore’s most exciting events. But none of it happens without a reliable, organised, and proactive Customer Service & Admin Representative — the linchpin of event delivery and customer experience.

At our core, we value openness , collaboration , humility , and empowerment — for our customers and for our people. Join us to be part of creating unforgettable experiences, together.

️ Be the linchpin that keeps operations running smoothly — from inquiries to successful event execution
️ Deliver friendly, professional customer service via WhatsApp, email, and phone
️ Prepare accurate quotes, research rates/products, and keep our rate card updated
️ Handle new leads and tender opportunities, including documentation

️ Manage bookings, venue access, and other administrative tasks
️ Coordinate with customers, venues, suppliers, freelance crew, and internal teams to ensure seamless event fulfillment
️ Assign and schedule drivers, freelancers, crew, and vehicles for order fulfillment
️ Review weekly calendars, resolve scheduling conflicts, and update all stakeholders
️ Track crew schedules, attendance, and leave
️ Follow up with customers on outstanding payments
️ Help document FAQs, improve SOPs, and contribute to automation and process improvement

Must-Have:

• Diploma in Business, Event Management, or a related field
• 1–3 years’ experience in customer service, admin, or coordination roles
• Strong attention to detail and excellent organisational skills
• Proficient with Microsoft Office, Google Workspace, and CRM tools
• Professional spoken and written English

Bonus Points For:

• Ability to communicate in Mandarin
• Experience in the events, logistics, or AV industry

You’ll Thrive Here If You Are:

• Passionate about customer service and operational excellence
• Adaptable and calm under pressure in a fast-paced environment
• A proactive problem-solver with strong multitasking skills
• A reliable team player who takes ownership and follows through

Meaningful work in the dynamic events industry
Competitive basic salary: S$3,000 – S$3,500 per month (commen urate with experience)
Annual performance bonus (typically 1 month, based on company & individual performance)
Supportive, growth-focused team culture
Immediate start for the right candidate
Opportunity to shape processes and improve operations

Sound like the role for you?
Apply now and help us deliver smooth, unforgettable experiences to our customers — with you as the linchpin behind it all.

Customer Service & Admin Representative (Events Industry) — Be the Linchpin of Event Delivery & Customer Experience

Location: Kallang, Singapore
Work Days & Hours:
5-day work week — Tentatively Tuesday to Saturday, 1pm to 10pm
Final schedule to be confirmed based on operational needs.

Basic Salary: S$3,000 – S$,500 per month (commensurate with experience)
Plus: Annual performance bonus (typically 1 month, subject to performance)
Malaysians, Singaporeans, or PRs ONLY
Application Deadline: Friday, 11 July 2025

If you love delivering 5-star service, keeping things running smoothly behind the scenes, and being the go-to person who holds everything together — this is for you.

We are a fast-growing Event Audio-Visual Equipment Rental company. From corporate events to product launches, our work powers some of Singapore’s most exciting events. But none of it happens without a reliable, organised, and proactive Customer Service & Admin Representative — the linchpin of event delivery and customer experience.

At our core, we value openness , collaboration , humility , and empowerment — for our customers and for our people. Join us to be part of creating unforgettable experiences, together.

️ Be the linchpin that keeps operations running smoothly — from inquiries to successful event execution
️ Deliver friendly, professional customer service via WhatsApp, email, and phone
️ Prepare accurate quotes, research rates/products, and keep our rate card updated
️ Handle new leads and tender opportunities, including documentation

️ Manage bookings, venue access, and other administrative tasks
️ Coordinate with customers, venues, suppliers, freelance crew, and internal teams to ensure seamless event fulfillment
️ Assign and schedule drivers, freelancers, crew, and vehicles for order fulfillment
️ Review weekly calendars, resolve scheduling conflicts, and update all stakeholders
️ Track crew schedules, attendance, and leave
️ Follow up with customers on outstanding payments
️ Help document FAQs, improve SOPs, and contribute to automation and process improvement

Must-Have:

• Diploma in Business, Event Management, or a related field
• 1–3 years’ experience in customer service, admin, or coordination roles
• Strong attention to detail and excellent organisational skills
• Proficient with Microsoft Office, Google Workspace, and CRM tools
• Professional spoken and written English

Bonus Points For:

• Ability to communicate in Mandarin
• Experience in the events, logistics, or AV industry

You’ll Thrive Here If You Are:

• Passionate about customer service and operational excellence
• Adaptable and calm under pressure in a fast-paced environment
• A proactive problem-solver with strong multitasking skills
• A reliable team player who takes ownership and follows through

Meaningful work in the dynamic events industry
Competitive basic salary: S$3,000 – S$3,500 per month (commen urate with experience)
Annual performance bonus (typically 1 month, based on company & individual performance)
Supportive, growth-focused team culture
Immediate start for the right candidate
Opportunity to shape processes and improve operations

Sound like the role for you?
Apply now and help us deliver smooth, unforgettable experiences to our customers — with you as the linchpin behind it all.

Customer Service & Admin Representative (Events Industry) — Be the Linchpin of Event Delivery & Customer Experience

Location: Kallang, Singapore
Work Days & Hours:
5-day work week — Tentatively Tuesday to Saturday, 1pm to 10pm
Final schedule to be confirmed based on operational needs.

Basic Salary: S$3,000 – S$,500 per month (commensurate with experience)
Plus: Annual performance bonus (typically 1 month, subject to performance)
Malaysians, Singaporeans, or PRs ONLY
Application Deadline: Friday, 11 July 2025

If you love delivering 5-star service, keeping things running smoothly behind the scenes, and being the go-to person who holds everything together — this is for you.

We are a fast-growing Event Audio-Visual Equipment Rental company. From corporate events to product launches, our work powers some of Singapore’s most exciting events. But none of it happens without a reliable, organised, and proactive Customer Service & Admin Representative — the linchpin of event delivery and customer experience.

At our core, we value openness , collaboration , humility , and empowerment — for our customers and for our people. Join us to be part of creating unforgettable experiences, together.

️ Be the linchpin that keeps operations running smoothly — from inquiries to successful event execution
️ Deliver friendly, professional customer service via WhatsApp, email, and phone
️ Prepare accurate quotes, research rates/products, and keep our rate card updated
️ Handle new leads and tender opportunities, including documentation

️ Manage bookings, venue access, and other administrative tasks
️ Coordinate with customers, venues, suppliers, freelance crew, and internal teams to ensure seamless event fulfillment
️ Assign and schedule drivers, freelancers, crew, and vehicles for order fulfillment
️ Review weekly calendars, resolve scheduling conflicts, and update all stakeholders
️ Track crew schedules, attendance, and leave
️ Follow up with customers on outstanding payments
️ Help document FAQs, improve SOPs, and contribute to automation and process improvement

Must-Have:

• Diploma in Business, Event Management, or a related field
• 1–3 years’ experience in customer service, admin, or coordination roles
• Strong attention to detail and excellent organisational skills
• Proficient with Microsoft Office, Google Workspace, and CRM tools
• Professional spoken and written English

Bonus Points For:

• Ability to communicate in Mandarin
• Experience in the events, logistics, or AV industry

You’ll Thrive Here If You Are:

• Passionate about customer service and operational excellence
• Adaptable and calm under pressure in a fast-paced environment
• A proactive problem-solver with strong multitasking skills
• A reliable team player who takes ownership and follows through

Meaningful work in the dynamic events industry
Competitive basic salary: S$3,000 – S$3,500 per month (commen urate with experience)
Annual performance bonus (typically 1 month, based on company & individual performance)
Supportive, growth-focused team culture
Immediate start for the right candidate
Opportunity to shape processes and improve operations

Sound like the role for you?
Apply now and help us deliver smooth, unforgettable experiences to our customers — with you as the linchpin behind it all.

Customer Service & Admin Representative (Events Industry) — Be the Linchpin of Event Delivery & Customer Experience

Location: Kallang, Singapore
Work Days & Hours:
5-day work week — Tentatively Tuesday to Saturday, 1pm to 10pm
Final schedule to be confirmed based on operational needs.

Basic Salary: S$3,000 – S$,500 per month (commensurate with experience)
Plus: Annual performance bonus (typically 1 month, subject to performance)
Malaysians, Singaporeans, or PRs ONLY
Application Deadline: Friday, 11 July 2025

If you love delivering 5-star service, keeping things running smoothly behind the scenes, and being the go-to person who holds everything together — this is for you.

We are a fast-growing Event Audio-Visual Equipment Rental company. From corporate events to product launches, our work powers some of Singapore’s most exciting events. But none of it happens without a reliable, organised, and proactive Customer Service & Admin Representative — the linchpin of event delivery and customer experience.

At our core, we value openness , collaboration , humility , and empowerment — for our customers and for our people. Join us to be part of creating unforgettable experiences, together.

️ Be the linchpin that keeps operations running smoothly — from inquiries to successful event execution
️ Deliver friendly, professional customer service via WhatsApp, email, and phone
️ Prepare accurate quotes, research rates/products, and keep our rate card updated
️ Handle new leads and tender opportunities, including documentation

️ Manage bookings, venue access, and other administrative tasks
️ Coordinate with customers, venues, suppliers, freelance crew, and internal teams to ensure seamless event fulfillment
️ Assign and schedule drivers, freelancers, crew, and vehicles for order fulfillment
️ Review weekly calendars, resolve scheduling conflicts, and update all stakeholders
️ Track crew schedules, attendance, and leave
️ Follow up with customers on outstanding payments
️ Help document FAQs, improve SOPs, and contribute to automation and process improvement

Must-Have:

• Diploma in Business, Event Management, or a related field
• 1–3 years’ experience in customer service, admin, or coordination roles
• Strong attention to detail and excellent organisational skills
• Proficient with Microsoft Office, Google Workspace, and CRM tools
• Professional spoken and written English

Bonus Points For:

• Ability to communicate in Mandarin
• Experience in the events, logistics, or AV industry

You’ll Thrive Here If You Are:

• Passionate about customer service and operational excellence
• Adaptable and calm under pressure in a fast-paced environment
• A proactive problem-solver with strong multitasking skills
• A reliable team player who takes ownership and follows through

Meaningful work in the dynamic events industry
Competitive basic salary: S$3,000 – S$3,500 per month (commen urate with experience)
Annual performance bonus (typically 1 month, based on company & individual performance)
Supportive, growth-focused team culture
Immediate start for the right candidate
Opportunity to shape processes and improve operations

Sound like the role for you?
Apply now and help us deliver smooth, unforgettable experiences to our customers — with you as the linchpin behind it all.

Customer Service & Admin Representative (Events Industry) — Be the Linchpin of Event Delivery & Customer Experience

Location: Kallang, Singapore
Work Days & Hours:
5-day work week — Tentatively Tuesday to Saturday, 1pm to 10pm
Final schedule to be confirmed based on operational needs.

Basic Salary: S$3,000 – S$,500 per month (commensurate with experience)
Plus: Annual performance bonus (typically 1 month, subject to performance)
Malaysians, Singaporeans, or PRs ONLY
Application Deadline: Friday, 11 July 2025

If you love delivering 5-star service, keeping things running smoothly behind the scenes, and being the go-to person who holds everything together — this is for you.

We are a fast-growing Event Audio-Visual Equipment Rental company. From corporate events to product launches, our work powers some of Singapore’s most exciting events. But none of it happens without a reliable, organised, and proactive Customer Service & Admin Representative — the linchpin of event delivery and customer experience.

At our core, we value openness , collaboration , humility , and empowerment — for our customers and for our people. Join us to be part of creating unforgettable experiences, together.

️ Be the linchpin that keeps operations running smoothly — from inquiries to successful event execution
️ Deliver friendly, professional customer service via WhatsApp, email, and phone
️ Prepare accurate quotes, research rates/products, and keep our rate card updated
️ Handle new leads and tender opportunities, including documentation

️ Manage bookings, venue access, and other administrative tasks
️ Coordinate with customers, venues, suppliers, freelance crew, and internal teams to ensure seamless event fulfillment
️ Assign and schedule drivers, freelancers, crew, and vehicles for order fulfillment
️ Review weekly calendars, resolve scheduling conflicts, and update all stakeholders
️ Track crew schedules, attendance, and leave
️ Follow up with customers on outstanding payments
️ Help document FAQs, improve SOPs, and contribute to automation and process improvement

Must-Have:

• Diploma in Business, Event Management, or a related field
• 1–3 years’ experience in customer service, admin, or coordination roles
• Strong attention to detail and excellent organisational skills
• Proficient with Microsoft Office, Google Workspace, and CRM tools
• Professional spoken and written English

Bonus Points For:

• Ability to communicate in Mandarin
• Experience in the events, logistics, or AV industry

You’ll Thrive Here If You Are:

• Passionate about customer service and operational excellence
• Adaptable and calm under pressure in a fast-paced environment
• A proactive problem-solver with strong multitasking skills
• A reliable team player who takes ownership and follows through

Meaningful work in the dynamic events industry
Competitive basic salary: S$3,000 – S$3,500 per month (commen urate with experience)
Annual performance bonus (typically 1 month, based on company & individual performance)
Supportive, growth-focused team culture
Immediate start for the right candidate
Opportunity to shape processes and improve operations

Sound like the role for you?
Apply now and help us deliver smooth, unforgettable experiences to our customers — with you as the linchpin behind it all.