829 Support Manager jobs in Singapore

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
As a
Field Application Specialist (FAS Engineer) , you will be a key technical ambassador for our advanced engineered solutions in
powder handling ,
powder/liquid mixing , and
high containment systems . You will support the commercial team throughout the entire customer lifecycle—from opportunity identification to post-installation service—ensuring that our customers receive tailored, high-performance solutions that meet their operational, regulatory, and safety requirements.
Your role will span both
pre-sales
and
post-sales
activities, combining technical consulting, solution development, and service support. You will help translate complex customer needs into actionable solutions using our innovative product portfolio, and other proprietary technologies.
Expanded Responsibilities
Collaborate with sales, contracts, and engineering teams to develop customized proposals and technical presentations.
Conduct site assessments and feasibility studies to align customer needs with ILC Dover’s capabilities.
Deliver product demonstrations and value-based selling strategies to showcase our containment and process solutions.
Customer Consultation & Solution Design :
Act as a trusted advisor to customers, guiding them through technical decision-making and system configuration.
Recommend optimal solutions based on process requirements, containment levels, and regulatory standards (e.g., GMP, ATEX).
Ensure alignment between customer expectations and engineering deliverables.
Service & Support :
Provide
technical support during installation, commissioning, and validation
phases, ensuring smooth handover and system performance.
Assist in
troubleshooting and optimization
of installed systems, working closely with service and engineering teams.
Support
change management and upgrades , helping customers adapt systems to evolving needs or compliance requirements.
Maintain ongoing relationships with customers to ensure satisfaction and identify opportunities for continuous improvement or additional services.
Training & Knowledge Transfer :
Deliver technical training to customer teams on system operation, maintenance, and safety protocols.
Create and maintain documentation to support customer understanding and long-term system reliability.
Market Development & Representation :
Identify new applications and market segments for ILC Dover’s technologies through customer interactions and industry insights.
Represent ILC Dover at trade shows, conferences, and industry events to promote our brand and solutions.
Key Responsibilities
Partner with the commercial team to
identify opportunities ,
develop proposals , and
close deals
by providing technical insight and application expertise.
Engage with customers to understand their process needs and recommend
tailored solutions
from our broad technology product portfolio.
Support the
tender process
through technical documentation, presentations, and product demonstrations that highlight ILC Dover’s value proposition and differentiation.
Act as a technical liaison between customers and internal teams, ensuring alignment from concept through execution.
Contribute to strategic growth initiatives by identifying new applications and markets for ILC Dover’s technologies.
Represent ILC Dover at major industry exhibitions and conferences, showcasing our innovation and leadership in containment and process solutions.
Your Profile
Bachelor’s degree in
mechanical engineering ,
automation ,
chemical engineering ,
pharmaceutical/biotech engineering , or equivalent.
Minimum
5 years of experience
in pharmaceutical or biopharmaceutical environments, with a strong focus on
powder handling ,
mixing , and
high containment .
Proven ability to conduct both
in-person and remote customer engagements , including technical consultations and solution presentations.
Strong understanding of
GMP ,
ATEX , and
containment performance standards .
Technically minded with excellent communication skills and a collaborative spirit.
Commercially astute with the ability to articulate value and ROI to customers.
Proficient in
Salesforce CRM
and
Microsoft Office Suite .
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit
Special Accommodation
If you are a person with a disability and need assistance applying for a job, please submit a request.
Lean on us to help you make life better
We think and act like owners.
We are committed to making our customers successful.
We are bold in our aspirations while moving forward with humility and integrity.
We foster inspired teams.
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.
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Overview
Technical Support Manager role at Ingersoll Rand Compressor Systems & Services.
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Responsibilities
Act as a key technical ambassador for advanced engineered solutions in powder handling, powder/liquid mixing, and high containment systems.
Support the commercial team throughout the customer lifecycle—from opportunity identification to post-installation service—ensuring tailored, high-performance solutions that meet operational, regulatory, and safety requirements.
Engage in pre-sales and post-sales activities, including technical consulting, solution development, and service support.
Translate complex customer needs into actionable solutions using the product portfolio and proprietary technologies.
Pre-Sales Engagement: collaborate with sales, contracts, and engineering teams to develop customized proposals and technical presentations; conduct site assessments and feasibility studies; deliver product demonstrations and value-based selling strategies.
Customer Consultation & Solution Design: act as a trusted advisor guiding technical decision-making and system configuration; recommend optimal solutions based on process requirements, containment levels, and regulatory standards (e.g., GMP, ATEX); ensure alignment between customer expectations and engineering deliverables.
Service & Support: provide technical support during installation, commissioning, and validation; assist in troubleshooting and optimization; support change management and upgrades; maintain ongoing customer relationships for satisfaction and continuous improvement opportunities.
Training & Knowledge Transfer: deliver technical training on system operation, maintenance, and safety protocols; create and maintain documentation.
Market Development & Representation: identify new applications and market segments; represent the company at trade shows, conferences, and industry events to promote our brand and solutions.
Key Responsibilities: partner with the commercial team to identify opportunities, develop proposals, and close deals by providing technical insight and application expertise; engage with customers to understand process needs and recommend tailored solutions; support the tender process with technical documentation, presentations, and product demonstrations; act as a technical liaison between customers and internal teams; contribute to strategic growth by identifying new applications and markets; represent the company at major industry exhibitions and conferences.
Qualifications
Bachelor’s degree in mechanical engineering, automation, chemical engineering, pharmaceutical/biotech engineering, or equivalent.
Minimum 5 years of experience in pharmaceutical or biopharmaceutical environments with a focus on powder handling, mixing, and high containment.
Proven ability to conduct both in-person and remote customer engagements, including technical consultations and solution presentations.
Strong understanding of GMP, ATEX, and containment performance standards.
Technically minded with excellent communication skills and a collaborative spirit.
Commercially astute with the ability to articulate value and ROI to customers.
Proficient in Salesforce CRM and Microsoft Office Suite.
Ingersoll Rand Inc. (NYSE:IR) is dedicated to helping make life better through technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ brands. For more information, visit
#J-18808-Ljbffr

Job Overview:

As an IT Service Desk Engineer, your primary responsibility is to provide remote IT support to end user through phone calls, email, or live chat whenever end users encounter any IT-related issues

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
• Coordination for employee user account administration, activation, changes, and terminations.
• Receive and answer all users' IT service request calls.

Requirements:

• Good command in English to liaise with different entities
• Candidate must possess at least NITEC/Higher NITEC and above
• IT savvy / Basic Understanding of IT

Details:

• Entry Level, No Experience Required
• On Job Training Provided
• Insurance & Medical covered

Job Summary

Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.

We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.

Job Responsibilities

• User Support & Incident Handling

• Provide first-level IT support via phone, email, and chat.

• Log, categorize, and prioritize incidents and service requests using ServiceNow.
• Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
• Monitor ticket queues and ensure timely resolution in line with SLAs.

• Maintain clear communication with users throughout the support lifecycle.

• Knowledge & Documentation

• Update and maintain internal knowledge base articles.

• Document troubleshooting steps and resolutions for future reference.

• Contribute to continuous improvement of support documentation and workflows.

• IT Provisioning & Access Management

• Install and configure software and basic hardware.

• Set up network access, printers, and shared resources.
• Manage user permissions and license allocations.

• Ensure compliance with internal security and access policies.

• Collaboration & Process Improvement

• Work closely with other IT teams to resolve complex issues.

• Participate in service improvement initiatives and feedback loops.
  Support audits and reporting related to ITIL processes and SLA metrics.

Job Requirements

• Diploma in any relevant field.
• Minimum 1 year of experience as IT Help Desk/IT Support or with working IT knowledge supporting global teams are welcome to apply.
• ITIL Foundation certification is advantageous.
• Can maintain and update knowledge-based articles.
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management and etc).
• Collaborate with other IT teams to ensure seamless service delivery.
• Proficient in PC operating skills on MS Windows (Outlook, Word, Excel, internal application software and etc) and iPad on iOS.
• Can perform business tasks in English (reading, writing, speaking).
• Can communicate effectively with Chinese-speaking stakeholders in Mandarin is a plus.

Working Conditions

• Location : TUAS SOUTH

• Work Hours : Monday to Friday, 8AM to 5PM

• Environment : Collaborative and inclusive workplace with opportunities for professional development

• Salary : Competitive monthly salary based on experience and qualifications

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

Job Description:

User Support & Incident Handling:

• Provide first-level IT support via phone, email, and chat.
• Log, categorize, and prioritize incidents and service requests using ServiceNow.
• Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
• Monitor ticket queues and ensure timely resolution in line with SLAs.
• Maintain clear communication with users throughout the support lifecycle.

Knowledge & Documentation:

• Update and maintain internal knowledge base articles.
• Document troubleshooting steps and resolutions for future reference.
• Contribute to continuous improvement of support documentation and workflows.

IT Provisioning & Access Management:

• Install and configure software and basic hardware.
• Set up network access, printers, and shared resources.
• Manage user permissions and license allocations.
• Ensure compliance with internal security and access policies.

Collaboration & Process Improvement:

• Work closely with other IT teams to resolve complex issues.
• Participate in service improvement initiatives and feedback loops.
• Support audits and reporting related to ITIL processes and SLA metrics.

Requirements:

• Bachelor's degree in any relevant field.
• Minimum 1 year of experience in IT Help Desk or IT Support.
• Maintain and update knowledge base articles.
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management).
• Collaborate with other IT teams to ensure seamless service delivery
• Proficient in PC operating skills on windows (outlook, word, excel, internal application software and etc) and iPad on iOS.

Preferred Skills and Experience:

• ITIL Foundation certification.
• Experience working on multinational projects or in global teams.

Job Description & Requirements

Responsibilities

Day-to-day installation and maintenance of services, within compliance to the safety regulations

isual checks on network devices, power cable, UTP, fibre for any physical damages and checking for fibre losses

ghting mast maintenance – to facilitate the lowering of lighting mast together with other counterparts

O te power maintenance – checks on cables for loose ends and make sure equipment are powered after any power maintenance.

i ling Works including terminating of low voltage single phase electrical power (ceeforms) cables, fiber optic cable and structure cabling related which closely related to data centre operations across

pervise and escort contractors to facilitate replacement of hardware/ equipment i.e. network switches and servers.

volve in relocation/ redeployment/ movement of hardware/equipment i.e. network switches and servers from premise to premise

Basic network and PC troubleshooting

Job Type: Full-time

Pay: $2, $2,800.00 per month

Key Responsibility

User Support & Incident Handling

• Provide first-level IT support via phone, email, and chatLog, categorize, and prioritize incidents and service requests using ServiceNow
• Support incident handling and user requests, ensuring effective communication with Japanese-speaking clients and stakeholders
• Perform initial diagnosis and resolve or escalate issues according to ITIL processes
• Monitor ticket queues and ensure timely resolution in line with SLAs
• Maintain clear communication with users throughout the support lifecycle

Knowledge & Documentation

• Update and maintain internal knowledge base articles
• Document troubleshooting steps and resolutions for future reference
• Contribute to continuous improvement of support documentation and workflows

IT Provisioning & Access Management

• Install and configure software and basic hardware
• Set up network access, printers, and shared resources
• Manage user permissions and license allocations
• Ensure compliance with internal security and access policies

Collaboration & Process Improvement

• Work closely with other IT teams to resolve complex issues
• Participate in service improvement initiatives and feedback loops
• Support audits and reporting related to ITIL processes and SLA metrics

Key Requirements:

• Minimum 1 year of experience in IT Help Desk or IT Support
• Minimum 1 year of experience working in a financial institution or in a related field.
• Proficiency in Japanese (minimum JLPT N2 or equivalent) is required to effectively communicate with Japanese-speaking clients and stakeholders
• Maintain and update knowledge base articles
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management)
• Collaborate with other IT teams to ensure seamless service delivery
• Proficient in PC operating skills on windows (outlook, word, excel, internal application software and etc) and iPad on iOS.

Other Skills and Experience:

• ITIL Foundation certification
• Experience working on multinational projects or in global teams
• Professional experience in banking-related operations conducted in Singapore, and demonstrates a solid understanding of regulatory frameworks established by Singapore's financial authorities.

Liu Zhiling EA License No.: 02C3423 Personnel Registration No.: R

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The role of a Customer Service Officer involves providing top-notch support to customers through various channels.

• Deliver exceptional service via phone, email, and other communication methods.
• Detect customer needs, resolve issues efficiently, and ensure first-contact resolution is achieved.
• Collaborate with internal teams to close cases in accordance with established standards.
• Recommend improvements for tools, procedures, and overall service quality.
• Foster strong relationships with customers and maintain high-quality service standards.

• A minimum of A' Levels/ Diploma or above in education.
• 1-2 years of experience in contact-centre or service roles (fresh graduates welcome).
• Excellent verbal and written English skills, as well as proficiency in the language of the supporting market.
• Strong communication, empathy, time-management, and team collaboration abilities.

• Competitive base pay, including KPI incentives.
• Comprehensive medical and social security coverage.
• Access to modern offices and world-class workspaces.

The role of a Help Desk Associate requires working 5-6 days a week with 12-hour shifts, including weekends and public holidays. This position involves being deployed as a floater to various locations across the island.

• Welcome visitors at the front desk and provide exceptional customer service.
• Answer inquiries and respond to feedback in a professional manner.
• Offer directional assistance to those in need.
• Maintain the front desk area in an organized and presentable condition.
• Perform access control and data entry tasks efficiently.

Key Responsibilities:

1. Greet and welcome visitors at the front desk, providing a positive first impression.
2. Attend to inquiries and answer queries or feedback in a timely and professional manner.
3. Provide directional assistance to visitors and ensure they reach their destinations safely.
4. Keep the front desk area tidy and presentable, maintaining a clean and organized environment.
5. Handle access control and data entry tasks accurately and efficiently.

Benefits:

This role offers a unique opportunity to work in a dynamic environment, interacting with various people from different backgrounds. As a Help Desk Associate, you will have the chance to develop your communication skills, learn new technologies, and grow professionally.

About the Role:

This is a full-time position that requires a high level of flexibility, adaptability, and teamwork. The successful candidate will be able to work effectively in a fast-paced environment, prioritize tasks, and manage multiple responsibilities simultaneously.