1,196 Support Manager jobs in Singapore

We are seeking a highly skilled Help Desk Specialist to join our team. The ideal candidate will have at least 2 years of equivalent work experience in operations support, with knowledge of office automation tools and MS Operating Systems.

• Provide exceptional customer service skills to effectively interact with team members and stakeholders.
• Demonstrate excellent analytical and problem-solving skills to troubleshoot complex issues.
• Be proficient in Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Work independently and be a team player, willing to learn and adapt to new systems and processes.
• Be available on 24/7 standby or on shift/rotation to attend to emergency service/issues or additional scheduled work arrangement.

Benefits: This is a great opportunity for someone who wants to develop their technical skills and make a real difference in the workplace. If you have a passion for delivering exceptional customer service and want to work in a fast-paced environment, this could be the role for you.

We are seeking an experienced IT Support Professional to join our team. As a key member of our organization, you will play a critical role in providing technical assistance and support to our clients.

Main Responsibilities:

• Provide multi-channel support by handling customer inquiries via various mediums including hotline, email, online forms, chatbot, portal, and case management system.
• Perform basic troubleshooting in accordance with standard operating procedures (SOPs) and user guides.
• Escalate complex or unresolved issues to the appropriate teams, ensuring timely resolution within the defined Service Level Agreement (SLA).
• Maintain accurate and timely records of all customer interactions and follow-ups in the CRM system.
• Monitor and highlight recurring issues or trends to the team leader for proactive resolution.

Requirements:

• ITE, NITEC, or Diploma in Computer Science or a related field.
• Minimum 2 years of experience in a Technical Helpdesk or IT Support role.
• Prior experience supporting government-related projects.
• Strong verbal and written communication skills.
• Familiarity with firewall configurations, IP address whitelisting, and basic networking concepts would be an added advantage.
• Detail-oriented with a high level of accuracy in logging and managing customer interactions.
• Proactive in identifying and escalating recurring issues or potential problem trends.

As a Technical Support Specialist, you will be responsible for providing timely technical support and assistance to customers in troubleshooting issues. You will diagnose and resolve Level 1 problems, escalating complex cases (L2) when necessary. Additionally, you will follow up with customers to ensure successful issue resolution and satisfaction.

Key Responsibilities:

• Provide high-quality technical support to customers via phone, email, or chat.
• Diagnose and resolve technical issues in a timely and efficient manner.
• Escalate complex cases to senior engineers as needed.
• Follow up with customers to ensure satisfaction with the resolution of their issues.

Requirements:

• Strong understanding of AWS, Azure, and Linux systems.
• Knowledge of Windows operating systems.
• Excellent teamwork and communication skills.

Tell us about your relevant skills and experience:

• Troubleshooting and problem-solving skills.
• Experience with Oracle, SQL, and Java.
• Familiarity with cloud services, hardware, and networking.

Job Summary

Our team is seeking a skilled Help Desk Professional to provide technical support and assistance to our employees.

About the Role

The successful candidate will be responsible for delivering high-quality IT services, ensuring timely resolution of technical issues, and providing excellent customer service. Key responsibilities include:

• Providing L1 and L2 on-site / remote IT support and fulfilling service requests for employees in all locations.
• Performing asset tracking of all corporate devices from purchase to disposal.
• Being responsible for end-to-end process for all new tickets in the ESM tool, incoming phone calls, Teams messaging to the Service Desk, including but not limited to providing first call resolution, logging of ticket, escalation of ticket, regular following up with users and tracking the closure of tickets within agreed SLA.

Requirements

To be successful in this role, you will need:

• At least 5 years of experience in a service desk or technical support role, with exposure to a variety of devices and applications in a corporate environment.
• Experience as system engineer/system administration.
• Proficiency in using ESM tools such as ServiceNow.

Skills and Qualifications

The ideal candidate will possess strong technical skills, excellent communication and problem-solving abilities, and a passion for delivering exceptional customer service. Key skills and qualifications include:

• Troubleshooting
• Asset Tracking
• Laptops
• Active Directory
• VIP
• Information Technology
• Logging
• Windows OS
• Service Desk
• Windows
• System Administration
• AV
• Team Lead
• ITIL
• Technical Support

What We Offer

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package.

Contact Information

For more information about this opportunity, please refer to the solutions/knowledge in the IT Service Desk playbook for reference and to facilitate self-service troubleshooting by our users.

The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. They will be strongly team-focused and have proven communication skills.

• Answer contacts promptly and professionally.
• Log/validate all contacts Call Handling Database.
• Resolve a high percentage of customer problems using the relevant tools and systems.

We are looking for someone who is flexible and willing to work variable shift patterns. Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers.

Key Responsibilities:

1. Manage end-to-end all calls logged, providing regular updates to customers on call status.
2. Complete follow-on actions as appropriate.
3. Invoke Escalation Procedures within defined time frames.

Requirements:

• Diploma or degree in any discipline.
• Some basic IT knowledge, preferably in desktop support.
• Ability to communicate at all levels, both technically and non-technically.
• Professional and confident.

Additional Skills:

• Excellent communication (written and oral) and listening skills.
• Strong customer focus with prior experience in a customer service role.
• Strong interpersonal skills.
• Analytical and diagnostic skills.

We are seeking a skilled professional to provide exceptional customer service. This role involves delivering prompt, accurate and courteous responses to clients via various communication channels.

• Understand the needs of customers and provide timely and relevant information/assistance.
• Collaborate with stakeholders to ensure issues/queries are followed up and resolved efficiently.
• Enter details of all interactions accurately in our designated system.
• Maintain high-quality soft skills throughout customer interactions.
• Follow up on cases forwarded to external stakeholders and ensure resolution is provided to customers.

Requirements

• Excellent communication skills in English
• Proficiency in other languages/dialects may be required depending on programme requirements
• Proficient in Microsoft Office applications
• Ability to handle challenging interactions professionally
• Experience with appointment bookings and web-based chat or messaging platforms
• Possess a diploma or degree qualification
• At least 2 years of relevant working experience in contact centres, customer support and customer service functions

No prior experience in a call centre environment? No problem! We offer comprehensive training to help you succeed in this role.

The primary objective of this role is to deliver exceptional customer experiences by providing timely and effective support.

1. Customer Interaction : Engage with customers through various channels, including phone, email, chat, and in-person interactions. Provide accurate product information and resolve inquiries promptly.
2. Issue Resolution : Investigate and resolve customer complaints in a professional and courteous manner. Escalate complex issues to relevant departments or supervisors when necessary.
3. Order Management : Assist customers with placing orders, tracking deliveries, and managing account details. Process returns, exchanges, and service requests efficiently.
4. Documentation and Reporting : Maintain detailed records of customer interactions, feedback, and actions taken using CRM systems. Provide regular reports on common issues and customer satisfaction trends.
5. Interdepartmental Support : Collaborate with sales, logistics, technical support, and finance departments to resolve customer issues. Share customer feedback to enhance product offerings and services.
6. Service Improvement : Participate in training sessions and contribute to process improvements. Develop and implement customer satisfaction surveys and feedback tools.

This role requires excellent communication and interpersonal skills, problem-solving ability, proficiency in CRM systems, and Microsoft Office Suite. The ideal candidate must be able to work under pressure and multitask effectively.

As a customer service officer, you will be the primary point of contact for customers and parents, handling their enquiries through various channels including emails, phone calls, and text messages. Your role will involve assisting in the collection of payment for school fees and merchandise, as well as communicating effectively with teachers and parents to ensure seamless delivery of services.

• Handle customer and parent enquiries
• Assist in collecting payment for school fees and merchandise
• Communicate effectively with teachers and parents
• Perform basic administrative tasks such as attendance marking, filing documents, and printing newsletters
• Count and manage merchandise stock quantity

• Proficiency in English language (reading, writing, and speaking)
• Motivation and hard work
• Meticulous and organized approach

• Work 5 days a week, including weekends
• Weekdays: 11am - 9:30pm
• Weekends: 8:30am - 9:30pm (2 shifts)