951 Senior Support Manager jobs in Singapore

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
As a
Field Application Specialist (FAS Engineer) , you will be a key technical ambassador for our advanced engineered solutions in
powder handling ,
powder/liquid mixing , and
high containment systems . You will support the commercial team throughout the entire customer lifecycle—from opportunity identification to post-installation service—ensuring that our customers receive tailored, high-performance solutions that meet their operational, regulatory, and safety requirements.
Your role will span both
pre-sales
and
post-sales
activities, combining technical consulting, solution development, and service support. You will help translate complex customer needs into actionable solutions using our innovative product portfolio, and other proprietary technologies.
Expanded Responsibilities
Collaborate with sales, contracts, and engineering teams to develop customized proposals and technical presentations.
Conduct site assessments and feasibility studies to align customer needs with ILC Dover’s capabilities.
Deliver product demonstrations and value-based selling strategies to showcase our containment and process solutions.
Customer Consultation & Solution Design :
Act as a trusted advisor to customers, guiding them through technical decision-making and system configuration.
Recommend optimal solutions based on process requirements, containment levels, and regulatory standards (e.g., GMP, ATEX).
Ensure alignment between customer expectations and engineering deliverables.
Service & Support :
Provide
technical support during installation, commissioning, and validation
phases, ensuring smooth handover and system performance.
Assist in
troubleshooting and optimization
of installed systems, working closely with service and engineering teams.
Support
change management and upgrades , helping customers adapt systems to evolving needs or compliance requirements.
Maintain ongoing relationships with customers to ensure satisfaction and identify opportunities for continuous improvement or additional services.
Training & Knowledge Transfer :
Deliver technical training to customer teams on system operation, maintenance, and safety protocols.
Create and maintain documentation to support customer understanding and long-term system reliability.
Market Development & Representation :
Identify new applications and market segments for ILC Dover’s technologies through customer interactions and industry insights.
Represent ILC Dover at trade shows, conferences, and industry events to promote our brand and solutions.
Key Responsibilities
Partner with the commercial team to
identify opportunities ,
develop proposals , and
close deals
by providing technical insight and application expertise.
Engage with customers to understand their process needs and recommend
tailored solutions
from our broad technology product portfolio.
Support the
tender process
through technical documentation, presentations, and product demonstrations that highlight ILC Dover’s value proposition and differentiation.
Act as a technical liaison between customers and internal teams, ensuring alignment from concept through execution.
Contribute to strategic growth initiatives by identifying new applications and markets for ILC Dover’s technologies.
Represent ILC Dover at major industry exhibitions and conferences, showcasing our innovation and leadership in containment and process solutions.
Your Profile
Bachelor’s degree in
mechanical engineering ,
automation ,
chemical engineering ,
pharmaceutical/biotech engineering , or equivalent.
Minimum
5 years of experience
in pharmaceutical or biopharmaceutical environments, with a strong focus on
powder handling ,
mixing , and
high containment .
Proven ability to conduct both
in-person and remote customer engagements , including technical consultations and solution presentations.
Strong understanding of
GMP ,
ATEX , and
containment performance standards .
Technically minded with excellent communication skills and a collaborative spirit.
Commercially astute with the ability to articulate value and ROI to customers.
Proficient in
Salesforce CRM
and
Microsoft Office Suite .
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit
Special Accommodation
If you are a person with a disability and need assistance applying for a job, please submit a request.
Lean on us to help you make life better
We think and act like owners.
We are committed to making our customers successful.
We are bold in our aspirations while moving forward with humility and integrity.
We foster inspired teams.
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.
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Job ID

Brand

Merlin Entertainments - Corporate

Employment Type

Full-Time

Location

SG-Singapore

Get ready to enjoy the ride

We're on the hunt for a Technical Support Manager across our UK Theme Parks. In this role you will be required to provide reactive and project-based support across your designated attractions, ensuring the assets and attractions are maintained in line with legislation and in a manner that delivers enhanced guest experience and ride availability.

You will be supporting the Senior Director of Technical Services & Engineering, with day-to-day faults and issues, while helping to roll out market specific or global projects. This role will also require your input and experience with the Global Technical Services policies and procedures, ensuring they are fit for purpose and operationally relevant.

What You'll Do:

Capex Projects: Have oversight of the rolling capex projects for infrastructure and asset replacement across the attractions, supporting short- and medium-term asset replacement projects.

Asset Management: You will work closely with the attraction TDs and HSS team, to ensure assets are maintained in line with local legislation, intervening where there is a risk of non-compliance or poor asset management and escalating to the Senior Technical Director where required.

Technical Support: As and when faults continue to occur, impeding guest experience, or presenting a brand risk, you will be required to provide support, ensuring any faults are dealt with in a suitable period and solution.

Innovation & Sharing of Best Practice: As an ambassador for the Global Technical Services Team, you will be expected to drive innovation within your attractions, ensuring best practices and lessons learned are shared across your region and with the Central Technical Services Team to support Global asset improvement.

Environmental Engineering: How Merlin operates plays a key part in our environmental footprint and utility costs. Your role will require you to work closely with the Energy and Sustainability Team, ensuring the best environmental practices and green capex is deployed and supported, in manner compliments the technical assets.

People: The support and oversight of the technical services induction process will be critical to the role. You will be expected to support the induction and onboarding of new hires, ensuring they receive the training and support needed to be a success in the Technical Services team at Merlin.

• At least 5 years' experience as in a leadership role within the Theme Park or a critical engineering environment.

• Level 4 or above formal Technical Qualification (HNC, HND or degree level) in an engineering or technology focus area.

• The ability to manage extensive asset replacement programmes across a range of asset types and environments.

• Track record of demonstrating senior stakeholder management in a change environment.

• Confident at distilling complex topics in clear and concise presentation formats and verbal communication aimed at senior leadership level.

• Ideally has experience managing a client relationship with suppliers of engineering and technology services

• Ideally a NEBOSH General certificate in Health & Safety, or equivalent.

• Ideally has experience in visitor attractions, hospitality, or service industry.

Competitive benefits package based on location

Competitive

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Our Software & Services team is part of the Motorola Solutions business covering the Asia Pacific Region. We are a professional services team that delivers managed services and mission critical software communication solutions to our clients. We deliver client focused world-class, leading edge, end-to-end solutions fit for purpose within each client's unique environment that include various voice (including radio)communications, data and video technologies with our clients predominantly in the public safety government sector and the energy & natural resources industry.

As a Sub-region leader you will guide and propel sales, strategic account planning, overall relationship management, new and existing accounts. Your role will include developing a comprehensive sales plan, and a full portfolio of solutions products.

• The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola's Lifecycle Service products.
• The CSM manages government contracts with responsibility for successful delivery of Service products for Local government/ commercial customers.
• Manages the relations with external partners responsible for delivering Service products to customers.
• Responsible for contract renewals, proposals, accurate forecasting, development of Statements of Work, and meeting P&L and receivables goals
• Overseeing contract P&L performance including meeting Service billing and cost performance goals.
• Responsible for marketing sophisticated / integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect Sales teams.
• Responsible for the development of service account plans and profiles, goals and strategies within assigned accounts.
• Major emphasis includes developing customer relationships that will position Motorola for Service growth throughout the designated customer base.
• Must be willing to travel throughout the designated region.

• Ideally 5+ years experience in managing complex, large scale programs of work and team delivery.
• Experience in the successful delivery of mission critical radio communications projects.
• Experience in managing large, cross cultural multi-skilled teams.
• Previous divisional management experience.
• Financial, commercial and budget management experience.
• Understands the cultural diversity within the Asia Pacific and the complexity of services-led deals
• Highly credible with the customers
• Served long-term customers and also needs to be comfortable in a culture of respect and integrity
• Executive presence and be well-connected – Motorola is building our brand presence in this market and the competitors are strong
• Prior experience with the government sector
• Comfortable with a multinational organizational setting with regular interfacing to our international organization in EU and US

None

None

Experienced

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

Job Summary:

Support cross-border network operations, service quality, and customer issue resolution for telecom services across ASEAN.

Key Responsibilities:

• Provide responsive technical support and issue resolution for enterprise customers across the ASEAN region.
• Manage fault escalation and coordinate troubleshooting with internal teams and regional telecom partners.
• Monitor MVNO and data transmission platforms, ensure operational stability and resolve platform-related incidents.
• Drive service quality improvements through analysis of network performance and coordination with cooperative operators.
• Prepare and present network operation reports, track key issues, and propose improvement plans based on data insights.

Requirements:

• Education : Bachelor's degree or above in Telecommunications, Electronic Engineering, Network Engineering, or related disciplines.
• Experience :

At least 1 year of relevant experience in telecom service operations, NOC support, or customer-facing technical roles.

Strong candidates with internships or project-based experience in telecom service delivery will also be considered.
- Knowledge :

Solid understanding of IP networking, transmission systems , and mobile network/MVNO platforms .

Familiarity with incident management processes and post-sales technical support.
- Skills :

Excellent communication and coordination abilities.

Strong project ownership and accountability mindset.

Able to handle high-pressure, time-sensitive service situations with professionalism.
- Language :

Proficient in Mandarin and English (required for coordination with technical support teams based in Mainland China).

Other Information:

• This is a full-time role based in Singapore .
• Open to individuals with relevant technical and customer service background in telecommunications.
• Immediate availability preferred.

Responsibilities
Manage and oversee the technical aspects of projects.
Lead and supervise a team of technicians and engineers in the installation, maintenance, and troubleshooting.
Collaborate with clients to understand their power backup requirements and provide customized solutions.
Conduct site surveys and assessments.
Design and develop architectures and infrastructure.
Ensure compliance with industry standards and regulations in the implementation of power backup systems.
Provide technical support and guidance to clients and internal teams.
Manage project timelines, budgets, and resources to ensure successful project completion.
Bachelor’s degree in Electrical Engineering or related field.
With 3 - 5 or more years working experience in the DC Power System/UPS Industry.
Prior experience in handling at least 5 or more engineers.
Excellent leadership and team management skills.
Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.
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Reg. No.: R
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
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Overview
FX Operations Customer Support Manager role at
LSEG
in Singapore. This position leads a proactive and dynamic trade and technical support team for FXAll. The candidate’s primary responsibility is to manage and develop a team of trade and technical support executives, ensuring high-quality customer experience and performance.
The ideal candidate understands capital markets and related technology, takes ownership of their team’s performance, and collaborates cross-functionally to meet customer and departmental goals. They foster continuous learning and change and can quickly learn new technology, industry trends and updates.
Responsibilities
Lead a cross-functional team of technical and trade operations executives.
Coach the team to deliver excellent customer experience and achieve departmental goals.
Monitor and evaluate case management based on internal quality guidelines.
Proactively investigate customer issues and follow through with necessary actions.
Lead a culture of continuous improvement with customer satisfaction, process efficiency and risk management at the heart of team goals.
Act as the first level escalation point for the team.
Accountable for the team’s performance and deliverables.
Ensure knowledge remains current with product and industry developments.
Ensure alignment across LSEG FX Operations teams and support learning & development.
Participate in projects to improve overall performance metrics.
Build internal relationships and networks with key teams.
Qualifications
Experience leading a Technical Support or Customer Service team from a Financial Services firm or account.
Consistent track record in driving performance.
Critical thinking, problem-solving and decision-making skills.
Aim to improve customer satisfaction, process efficiency and risk management – with a growth mindset.
Capacity to learn complex processes, ability to be cross-trained, and growth mindset.
Excellent presentation, oral and written communication skills.
Can adapt to change, demonstrate flexibility and a can-do attitude.
Can collaborate with a diverse team.
Experience with CRM or Salesforce is a plus.
Capital Markets experience is an advantage.
Qualification from, or membership with professional bodies such as CFA, CISI and CAIA is an advantage.
About LSEG
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our values are Integrity, Partnership, Excellence and Change.
Benefits
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Equality and Privacy
We are proud to be an equal opportunities employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. We can reasonably accommodate religious practices and beliefs, mental health or physical disability needs.
Please read this privacy notice carefully, describing what personal information LSEG may hold about you, what it’s used for, and your rights. Recruitment Agency Partners must ensure candidates are aware of this privacy notice.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting and Financial Services
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We are looking for an experienced and driven IT Support Manager with expertise in Oracle Finance , Finance/MIS systems , and a strong understanding of Logistics and Transportation operations . The successful candidate will manage IT support services for enterprise applications, Data Migration, bridge functional and technical requirements, and play a key role in process improvement, system integration, and vendor negotiations.

• Lead the IT support function for enterprise systems including Oracle Financials and Logistics-related platforms
• Provide hands-on support and issue resolution for Oracle modules such as GL, AR, AP, FA, and relevant logistics/transportation systems
• Partner with Finance and Logistics teams to understand operational needs and provide appropriate system solutions
• Manage vendor relationships and lead negotiations for IT services, support contracts, and software licensing
• Coordinate system upgrades, patching, and integration projects with internal stakeholders and external vendors
• Supervise and mentor a small team of IT support analysts, ensuring timely resolution of incidents and requests
• Ensure IT policies, controls, and documentation meet internal audit and compliance requirements (e.g. PDPA)
• Prepare and manage IT budgets and ensure cost-effective IT operations
• Maintain documentation of system configurations, SOPs, and support guides
• Drive continuous improvement initiatives across IT support processes and system usage

• Bachelor's degree in Information Technology, Computer Science, Finance, or related discipline
• Oracle certifications (e.g., Oracle Cloud ERP, EBS R12) preferred
• ITIL or PMP certification is an advantage

• Minimum 5–8 years of IT experience, with 3+ years in a managerial or lead role
• Strong hands-on experience supporting Oracle Finance modules (GL, AP, AR, FA)
• Proven experience supporting logistics and transportation systems or operations
• Exposure to Data migration, Finance and MIS systems, including reporting, budgeting, or forecasting tools
• Experience working with third-party vendors, including contract negotiation and performance management

Job Scope:

• Provide operations support in terms of inventory planning, sourcing, comparison of quotes, setting prices, processing purchase and sales orders, and handling goods receiving functions, ensuring paperwork is filed properly.

• Review payments, sales incentive computations and operations reports including project management on a weekly and monthly basis for the Group companies.

• Perform financial analysis of Group companies' accounts and internal audit of Group companies.

• Handle statutory reporting requirements and external audit processes.

• Manage the tax compliance and develop internal controls, policies and procedures.

• Ensure completeness of billing documents, proper housekeeping and filing of all necessary financial records.

• Ad-hoc due diligence and special projects, as and when required.

Requirement:

• Solid background in Finance & Accounting.

• Proficiency in Microsoft Office tools, particularly Excel.

• Ability to work efficiently and accurately to meet deadlines.

• Ability to work under stress with good sense of responsibility and very detailed in work.

• Design and develop software architecture and system components based on functional and non-functional requirements.
• Create detailed design documentation, including diagrams, flowcharts, and technical specifications.
• Write clean, efficient, and scalable code in line with software design specifications.
• Develop software applications, modules, and reusable components.
• Collaborate with product managers, stakeholders, and engineers to understand system requirements and translate them into technical designs.
• Evaluate feasibility and provide technical recommendations.
• Participate in code reviews to ensure design consistency, security, and best practices.
• Contribute to software testing strategies, including unit, integration, and system tests.
• Design interfaces and ensure seamless integration with other systems, APIs, and hardware if applicable.
• Troubleshoot and resolve design or integration-related issues.
• Stay up-to-date with emerging technologies, design patterns, and best practices.
• Suggest and implement improvements in system architecture and software design processes.
• Ensure all design and development work complies with relevant industry standards, security guidelines, and legal requirements.