331 Senior Support Manager jobs in Singapore

Scope

We are recruiting for a Technical Support Manager - Automation in SEA.

The Technical Support Manager is responsible for orchestrating the product support and training for the AutoMine product with our key customers and Territory product support teams. The Technical Support Manager will be the liaison between the Sales Area and the Division on all technical matters.

This role is a full-time role, based in Singapore and global travel is part of the role. We will consider alternative locations within SEA for the right candidate.


Key Responsibilities

• Lead and coordinate product support activities for Automine systems including resource planning, commissioning and lifecycle support.
• Work closely with Sales Area and Territory sales teams to plan and execute successful scoping and systems delivery.
• Support technical sales presentations and documentation.
• Responding to technical support queries between Territory organisations / Customers and the backline factory channels for the active systems within the Sales Area.
• Coordinating technical meetings with key persons in the backline to address priority concerns.
• Ensuring Territory organisations are working towards technical self-sufficiency through:

− eLearning engagement

− Attending applicable virtual and face-to-face trainings

− Product master development plans

− Implementing latest available tools

− Preparing Territories for Automation implementation

• Coordinating new equipment introductions, factory support and ad-hoc gap training, where applicable.
• Coordinating operational readiness deliverables, where applicable.
• Ensuring safety and service bulletins are being managed and implemented, where applicable.
• Support with regards to any liability or risk related performance issues and where applicable support the coordination of safety recall or safety related bulletins in terms of distribution and understanding to the territories
• Review warranty claims to understand any trend or pattern and provide input to product management and / or engineering to address.
• Ensuring feedback and warranty cases are being addressed.
• Develop customer training offering for both AutoMine® operators and technicians.
• Monitor and report on trends for changes to current specifications across the products, monitor product performance.
• Visit key customers directly or in conjunction with the sales team to provide technical support directly or through the expertise in the relevant Territories.
• Personal Leadership
• Ensures that all activities are carried out in accordance with Company Values and current Company Policies and Procedures.
• Takes responsibility for personal development and enhancement of skills.
• Proactively ensures community involvement within the area of responsibility.
• Develop strong relations with backline product managers.

Requirements

• Technical qualification in an electrical, mechanical or instrumentation discipline, with a focus on automation or control systems would be an advantage.
• Minimum 5 years of experience in autonomous and information management systems in the mining industry and working with high performance technical teams.
• In-depth knowledge and experience of Sandvik AutoMine® systems (Lite, Multi-Lite, Fleet and MPM).
• Prior experience with machine CAN Bus control systems and IT systems including IP Protocols, Communications Protocols, MS Project.
• Well versed in SQL, Windows server, Linux systems and Wi-Fi systems would be advantageous.
• Experience with system support and remote support experience.
• English proficiency
• Leadership, Ownership and Accountability of the job responsibilities.
• Flexible, self-motivated with demonstrated initiative.
• A sound understanding of the mining and tunnelling industry and business processes.
• Strong customer relations skills.
• Highly developed time management and organizational skills
• Excellent communication and interpersonal skills.
• High level of drive and determination to achieve targets and goals set for customer satisfaction.

What is in it for you?

We offer you versatile and interesting tasks in international business environment, as well as the opportunity to develop your own professional skills and career. In addition, we offer good employee benefits and inclusive corporate culture focused on sustainable development, with values such as Innovation, Fair Play, Customer Focus and Passion to Win. Visit our stories hub, LinkedIn, Facebook to get to know us better.

2 weeks ago Be among the first 25 applicants

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Do you have expertise in providing technical and product support to APAC customers?

Will you be interested to join a Global Leader in Financial Crime and Fraud Solutions?

About the team

LexisNexis Risk Solutions is part of the RELX Group. While we have been providing solutions to banks and businesses worldwide, LNRS sets the global standard for payment efficiency, compliance and financial counterparty solutions. Currently LNRS' suites of applications are used in over 3000 companies worldwide and growing.

About the role

The role of the Senior Technical Support Manager is primarily to provide support on LNRS's expanding Payment Efficiency and Compliance solutions, to both existing and new clients, which are used by financial and corporate institutions globally. In addition, the position requires the Senior Technical Support Manager to support various watch list screening and reference tools as well as data files designed to help institutions improve payments processing efficiency and compliance.

This role provides clients with a technical resource when working through a range of issues within the existing Java based, both client-side installed and LNRS hosted product set. The Senior Technical Support Manager brings a client-focused approach with a good understanding of how Product Support plays a key role with regards to winning and retaining new business.

This is a role suited to an experienced Product Support professional who has a strong functional and technical background, sense of empathy, the ability to communicate effectively and good client skills.

Responsibilities

• Provide technical support for LNRS payment efficiency, compliance and financial counterparty solutions, hosted by LNRS, or installed behind our clients’ firewalls, across the entire client portfolio
• Interact with technical team members of the client staff
• Liaise with LNRS Software Engineering and Professional Services team members while trouble shooting complex, escalated client issues
• Provide post-sales support for clients and prospects to help support the sales operation
• Acts as an escalation point of customer issues
• Acts as a resource for colleagues with less experience
• Use appropriate software tools to diagnose proper resolution of customer questions and problems
• Manage and develop procedures to ensure quality support for all LNRS products

Requirements

• Strong interest in understanding regulation compliance solutions for banking and trade
• Has a passion for application support
• Experience working with and understanding of web services
• Experience at understanding of web and network protocols
• In-depth understanding and experience of java programming and applications
• Experience working directly with external clients in a support capacity
• Detail-oriented, excellent troubleshooting and problem solving skills
• Excellent written and verbal communication skills in both English and Mandarin
• Experience of working with Java applications hosted on IBM WebSphere and Apache Tomcat
• Experience with relational database management systems (Oracle, SQL Server, etc.)
• Experience understanding and analyzing application and web application server logs
• Strong client focused approach to work
• Proven ability to work independently
• Ability to meet deadlines while working under pressure
• Bachelor’s degree in a technical field (i.e. CS, MIS) or at least 3 years professional experience in a technical product support role
• Fluency in verbal and written Mandarin to work with Mandarin speaking clients

Desired Skills and Knowledge

• Experience in financial services, compliance, AML (Anti-Money Laundering) is a definite plus
• Experience and understanding of incident management platform, such as Salesforce.com
• Experience with Linux shell scripting, Microsoft PowerShell scripting
• Experience with programming (Java, VB, C++, C#, Python, etc.)
• Experience in Linux/UNIX
• Experience in cloud platforms (Azure, AWS, private cloud, etc.)
• Proficiency in MS Office

Learn more about the LexisNexis Risk team and how we work here

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Information Services, Banking, and Financial Services

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Johor Baharu, Johore, Malaysia 1 month ago

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Position: Technical Support Manager (Work based in Japan) (Job ID: 19706)

• Basic + Comms + VB

Job Description:

Our client is looking for an experienced, independent and passionate Technical Support Manager to team up with their Sales team to drive and support their Japan business and expand their phenomenal growth in the payment and fare collection business in the local market.

• Frontline interface with Japan customers for all product, quality and technical related topics
• Process information between customers and internal teams, organize and convey the information such that both parties can effectively understand and react to it
• Proactively add value as technical representative of the company by putting up recommendations or proposals on technical solutions that help to grow the business or improve our product quality and features
• Proactively think, strategize and propose solutions that can bridge the customer and the company when there are gaps in mutual expectations
• Drive the technical aspects of product presentation and promotion to customers with Sales and Business Development team members, including product demonstration and training
• Coordinate between customers and internal R&D teams for product development and evaluation
• Coordinate between customers and internal QA team for product quality issue resolution.
• Perform local verification in Japan for quality claims.

Job Requirements:

• At least 5 years in a hardware technical related role, such as technical support, field application, product development, product marketing
• Experience in NFC readers or payment terminals, or components and services related to these devices is highly preferred
• Experience in IoT devices and system is a big plus
• Academic background or good fundamentals in electronics and circuitry
• Business Level of English is required to liaise with English-speaking internal stakeholders in Singapore
• Business-level Japanese is required to liaise with Japanese-speaking internal and external stakeholders in Japan
• Experience working in a multicultural environment or in overseas is a plus
• Excellent communication skills – ability to anticipate reaction and convey information tactfully; ability to understand and bridge cross-border cultural differences
• Strategic and not reactive – think before action; ability to derive the actions from the issues and not reliant on only instructions given by the superior
• Analytical and good at breaking down problems
• Highly organized to effectively manage tasks and information

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Pasona Singapore Pte Ltd
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• We are looking for enthusiastic individuals who are highly self-motivated
• Assists in daily operation tasks (eg: taking orders, cashiering, consolidation of daily sales, attend to reservation phone calls and serving food & beverages, etc) during your assigned shift to a consistently high standard.
• Learn and be competent in both service and kitchen staff duties.
• Assists with food preparation and cooking duties
• Be familiar with basic work of server and help them to meet the needs of customers
• Always serve customers in a courteous and professional manner at all times
• Flexible and able to go beyond the line of duty in order to maximise customers’ satisfaction and meet customers’ needs
• Always ensure that the dishes are properly planned, prepared and stored to guarantee quality at all times
• Always maintain hygiene, sanitary & cleanliness standards while assisting to enforce security and safety measures at all times
• Always maintain critical standard: holding times, service speed and quality, raw and furnished product quality at all times
• Maintain a high standard of personal hygiene, appearance and deportment at all times
• Perform any ad-hoc duties as required by the Shop Manager

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This range is provided by rida.ai. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

SGD4,000.00/yr - SGD8,000.00/yr

We are a forward-thinking company dedicated to delivering exceptional customer service through innovative, AI-powered tools. As we grow, we’re committed to scaling our support operations both locally and offshore, treating support as a product. We’re looking for a dynamic leader with strong organizational skills to drive this vision forward.

The Role

As a Senior Support Manager, you will be responsible for scaling our support operations both locally and offshore, ensuring a seamless, high-quality customer experience. You will leverage AI-powered tools and data insights to optimize processes while leading a diverse team. This role requires exceptional organizational and leadership skills, as well as a strategic mindset to manage and expand our support function as a scalable product.

What You'll Do

Scale Operations:

• Develop and implement strategies to scale support operations both locally and offshore.
• Treat support as a product by streamlining processes, integrating AI-powered tools, and ensuring consistent service quality across all regions.
  
  

• Lead, mentor, and manage support teams, fostering an environment of continuous improvement and accountability.
• Coordinate cross-functional initiatives to ensure seamless collaboration between local and offshore teams.
  
  

• Optimize support processes using AI analytics and data-driven insights to improve efficiency and customer satisfaction.
• Develop standardized workflows and best practices for support operations across different regions.
  
  

• Oversee the resolution of escalated issues, ensuring that customer concerns are addressed promptly and effectively.
• Monitor and report on key performance metrics to maintain high service standards.
  
  

• Work closely with Product, Engineering, and Sales teams to integrate customer feedback into continuous improvement initiatives.
• Utilize data insights to communicate performance trends and improvement opportunities to senior leadership.
  
  

• 4+ years in a customer support or service management role, with experience in scaling support operations in both local and offshore environments.
  
  

• Strong organizational and leadership abilities, with a proven track record of managing diverse teams.
• Proficiency with AI-powered support tools, data analytics platforms, and support software.
• Excellent communication and strategic planning skills.
  
  

• Customer-focused with a passion for process improvement and operational excellence.
• Proactive, with a strong ability to manage multiple priorities in a dynamic, fast-paced environment.
• Collaborative and innovative, with a forward-thinking approach to support as a scalable product.
  
  

• Impact: Drive the transformation and scaling of our global support operations.
• Growth: Enjoy opportunities for professional development and career advancement in a rapidly evolving environment.
• Culture: Be part of a team that values innovation, efficiency, and customer-centric solutions.
• Competitive Package: Benefit from a competitive salary, comprehensive benefits, and a supportive work environment.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Transportation, Logistics, Supply Chain and Storage

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Toa Payoh, Central Singapore Community Development Council, Singapore 8 hours ago

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Our client is seeking a Retail Applications (POS) Manager to lead the support and service management of retail point-of-sale (POS) applications.

The role focuses on managing AMS vendors, ensuring smooth retail operations across store systems, and acting as the primary liaison between business users, IT teams, and external support partners.

Responsibilities

• Application Support & Operations
• Oversee the daily support, stability, and availability of the POS system across all stores and regions
• Manage AMS vendors or external support providers , ensuring service levels and response times are met
• Monitor incidents, troubleshoot recurring problems, and lead root cause analysis for system outages
• Review and prioritize change requests, enhancements, and bug fixes with business and AMS teams
• Coordinate testing, deployment, and version upgrades with minimum disruption to operations
• Maintain clear documentation of workflows, SOPs, and technical configurations
• Liaise with regional stakeholder to understand system pain points and ensure smooth business operations
• Collaborate with AMS vendors on support tickets, change requests, and system performance
• Participate in contract reviews, SLA discussions, and vendor performance tracking

Profile

• Degree in Information Technology , Computer Science , or related discipline
• Minimum 5 years of experience in retail IT support , POS applications , and AMS/vendor management
• Strong working knowledge of POS application platforms (e.g., Oracle Retail, Cegid, LS Retail, iVend, etc.)
• Experience working in regional or multi-country retail environments with multiple store rollouts

Interested in this role? Please hit the apply button.

OR send your resume to

EA Name: BuildBridge Partners Pte Ltd

EA License No: 25C2918

EA Reg No: R1551092

Khoo Yan Jie

Responsibilities:

Administration:

• Undertaking preparatory work in new funds establishment, processing subscriptions & redemptions
• Providing ongoing support in monitoring client portfolios
• Coordinating investment analysis and reports
• Managing bank and brokerage accounts: annual reviews, opening, and closing of accounts, etc.
• Managing governance matters including but not limited to document notarization, maintaining records of authorised signatory(s), preparing materials for board meetings, and recording minutes, etc.

Client Relationship Management :

• Managing new client onboarding, performing KYC/due diligence compliance checks and AML screening
• Support business development and respond to clients’ enquiries
• Partner Liaising :
• Liaising with our partners and counter-parties such as auditors, private banks, securities firms, investment banks, custodian banks, fund administrators, legal firms, accounting firms, trustees, etc., for annual regulatory review and any matters related to clients’ services

Transaction Support :

• Transaction execution, settlement and reconciliation, managing corporate action
• Monitoring trade instructions, portfolio guidelines, etc

Office Management :

• General office administration and management

Requirements:

• Experience in the administration of corporate and compliance matters
• Degree in Business/Finance or Accounting
• Minimum 3-5 years working experience in Client Servicing, Operations, and/or Sales Support, preferably within Financial Institutions. Having relevant experience in Compliance and Internal Audit will be a bonus.
• Meticulous, accurate, and attention to detail, even when under pressure
• Ability to adapt to changing demands and handle with tact and discretion
• Good team player with a strong willingness to participate and help others

Interested candidates who wish to apply for the advertised position, please click on “Apply ”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

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Fooyo is seeking a resourceful and detail-oriented Sales and Marketing Support Executive to assist in driving the commercial success of a bio-convertor business client in Singapore and global markets. The role will support the sales, partnerships, and strategic development teams with research, coordination, documentation, and execution across the full business value chain.

The successful candidate will work closely with management to build and maintain effective sales pipelines, prepare market-specific proposals, manage critical documentation, and provide operational and administrative support to enable the smooth execution of the company’s strategic objectives.

· Business Model Understanding & Feasibility

o Develop a deep understanding of various business models (CapEx, OpEx, Licensing, Joint Ventures, etc.) and the applications in different geographies.

o Support in analyzing market feasibility and preparing internal briefs tailored to region-specific conditions.

· Sales Pipeline and Lead Development

o Assist in identifying and maintaining a pipeline of qualified leads and prospects across key markets.

o Coordinate follow-ups with stakeholders, local partners, and internal team members.

o Support proposal generation and timely responses to client queries and tenders.

· Sales & Marketing Collateral Management

o Ensure all sales presentations, brochures, technical documents, case studies, and marketing materials are kept up to date and archived to company standards.

o Assist in preparing tailored assets for different market segments and stakeholder groups.

· Meeting Coordination & CRM

o Schedule and organise meetings and sales calls for the commercial team and management.

o Prepare agendas, record detailed minutes, and ensure follow-through on action items.

o Maintain CRM or tracking tools to ensure real-time monitoring of team activities and engagement progress.

· Performance Monitoring & Internal Reporting

o Help the leadership monitor internal team performance through checklists, trackers, and coordination logs.

o Collate weekly/monthly status updates and contribute to internal review and planning meetings.

· Degree/Masters in Business, Marketing, Sustainability, Environmental Engineering, or related disciplines.

· 1–3 years of experience in sales support, project coordination, or marketing within a B2B or technology-driven business environment.

· Strong organizational, documentation, and multitasking skills.

· Excellent written and verbal communication in English; other regional languages a plus.

· Competence in MS Office (Word, Excel, PowerPoint); experience with CRM tools (e.g., HubSpot, Zoho) is an advantage.

· Familiarity with sustainability, waste management, or circular economy concepts preferred.

· Self-starter with attention to detail and strong interpersonal skills.

· Competitive salary based on experience.

· Full-time position with career development opportunities.

· Performance-linked bonuses may be applicable.

· Occasional travel or extended meeting hours may be required.

Our client is seeking a Retail Applications (POS) Manager to lead the support and service management of retail point-of-sale (POS) applications.

The role focuses on managing AMS vendors, ensuring smooth retail operations across store systems, and acting as the primary liaison between business users, IT teams, and external support partners.

Responsibilities

• Application Support & Operations
• Oversee the daily support, stability, and availability of the POS system across all stores and regions
• Manage AMS vendors or external support providers , ensuring service levels and response times are met
• Monitor incidents, troubleshoot recurring problems, and lead root cause analysis for system outages
• Review and prioritize change requests, enhancements, and bug fixes with business and AMS teams
• Coordinate testing, deployment, and version upgrades with minimum disruption to operations
• Maintain clear documentation of workflows, SOPs, and technical configurations
• Liaise with regional stakeholder to understand system pain points and ensure smooth business operations
• Collaborate with AMS vendors on support tickets, change requests, and system performance
• Participate in contract reviews, SLA discussions, and vendor performance tracking

Profile

• Degree in Information Technology , Computer Science , or related discipline
• Minimum 5 years of experience in retail IT support , POS applications , and AMS/vendor management
• Strong working knowledge of POS application platforms (e.g., Oracle Retail, Cegid, LS Retail, iVend, etc.)
• Experience working in regional or multi-country retail environments with multiple store rollouts

Interested in this role? Please hit the apply button.

OR send your resume to

EA Name: BuildBridge Partners Pte Ltd

EA License No: 25C2918

EA Reg No: R1551092

Khoo Yan Jie