1,186 Customer Success Manager jobs in Singapore

Description

Company

Kegmil

kegmil.com

Designation

Customer Success Manager

Date Listed

30 Jun 2025

Job Type

Experienced / Senior Executive

Full/Perm

Job Period

Flexible Start - Flexible End

Profession

IT / Information Technology

Industry

Computer and IT

Location Name

Singapore

Work from Home

Allowance / Remuneration

$4,000 - 7,000 monthly

Company Profile

About Us

Kegmil is revolutionizing the way mission-critical assets are repaired and maintained – by transforming complex systems of people and processes into streamlined, intelligent operations. Our mission is to empower millions of deskless field service professionals across Asia’s asset-centric industries with superior technology to elevate service excellence, operational insight, and profitable growth. Our cloud-based, mobile-first, and AI-powered platform automates and optimizes every aspect of field service from job scheduling and dispatch to execution and reporting. Kegmil is trusted by leading organizations across mission-critical sectors – including elevator, fire protection, data center, medical equipment, and aerospace – to build the next-generation digital backbone that unifies FSM, modular ERP, and AI-powered workflows into one seamless platform for simpler, smarter, field service. We are a curious and collaborative team that finds purpose in solving real-world, high-stakes problems for our customers. We learn and grow together in a supportive and inclusive culture – where every voice matters, ownership is expected, and customer success is everyone’s priority.

Job Description

Customer Success Manager - (Singapore-Based)

Location: Singapore

Team: RevOps

We’re seeking an empathetic problem-solver who enjoys talking to customers, understands their needs, and helps them unlock the full potential of Kegmil by driving adoption and usage. As a trusted advisor, you’ll guide clients through onboarding, training, and ongoing value realization –ensuring users get the most out of our solution.

You’ll play a key role in building the Customer Success function from the ground up, working with leadership to define the playbook and build repeatable processes as part of our RevOps strategy. As the voice of the customer, you’ll turn feedback into insights, surface product gaps, and shape product priorities that deliver impactful results. Your work will be felt in every customer win – earning trust, delivering measurable outcomes, and nurturing clients into lasting advocates.

What You’ll Do

• Develop and maintain trusted relationships with assigned customers, from onboarding through adoption, value realization, renewal, and expansion as their success partner
• Understand customers’ business goals, operations, and challenges, aligning Kegmil’s platform to deliver measurable value and help users achieve their desired outcomes
• Demonstrate solid knowledge of Kegmil’s product and features
• Act as the voice of the customer, gathering feedback, identifying product gaps, and collaborating with cross-functional teams (product, engineering, support, sales) to drive continuous improvement and innovation
• Monitor customer health, remove adoption blockers, mitigate churn risk, and manage escalations – addressing challenges with urgency, empathy, and creativity Lead business reviews and strategic conversations with customers, presenting data-driven insights, adoption metrics, and value realization plans
• Leverage data and analytics to identify opportunities for increased engagement, expansion, and advocacy – turning happy customers into long-term evangelists
• Contribute to the development of Customer Success playbooks, processes, and tools to scale excellence as part of Kegmil’s RevOps strategy

What You’ll Bring

• 3+ years’ experience in Customer Success or Account Management in SaaS or enterprise software – you know how to build trust, drive adoption, and deliver measurable value
• Customer-first mindset – you care deeply about understanding customer needs and challenges, and you champion their success as a trusted advisor
• Strong relationship-building and communication skills – people trust you because you connect confidently with stakeholders at all levels through clear, empathetic, and thoughtful communication
• Collaborative and proactive – you thrive working across teams (product, engineering, sales, support) and take ownership to ensure customers achieve their desired outcomes
• Problem-solver with a bias for action – you’re resourceful, creative, and stay calm under pressure to resolve issues quickly and effectively
• Growth mindset – you’re curious, eager to learn, and excited to continuously improve your knowledge of Kegmil’s platform, customer needs, and industry best practices

What We Offer

• Real-world impact – help customers solve critical operational challenges through digital transformation
• Fast-track to leadership – a clear path to grow into a leadership role as we scale rapidly
• Autonomy and ownership – you’re trusted to take initiative and make decisions, with the freedom to learn, try, and contribute
• Flexible, hybrid work – focus on impact, not hours or location
• Competitive salary with equity participation – share in our success as we grow, including commission opportunities on joint wins

Application Instructions

Please apply for this position by submitting your text CV using InternSG.

Kindly note that only shortlisted candidates will be notified.

Apply for this position

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Industry

Other

Category

Management & Operations

Sub Category

Project & Process Management

Description

Company Kegmil kegmil.com Designation Customer Success Manager Date Listed 30 Jun 2025 Job Type Experienced / Senior Executive Full/Perm Job Period Flexible Start - Flexible End Profession IT / Information Technology Industry Computer and IT Location Name Singapore Work from Home Allowance / Remuneration $4,000 - 7,000 monthly Company Profile About Us Kegmil is revolutionizing the way mission-critical assets are repaired and maintained – by transforming complex systems of people and processes into streamlined, intelligent operations. Our mission is to empower millions of deskless field service professionals across Asia’s asset-centric industries with superior technology to elevate service excellence, operational insight, and profitable growth. Our cloud-based, mobile-first, and AI-powered platform automates and optimizes every aspect of field service from job scheduling and dispatch to execution and reporting. Kegmil is trusted by leading organizations across mission-critical sectors – including elevator, fire protection, data center, medical equipment, and aerospace – to build the next-generation digital backbone that unifies FSM, modular ERP, and AI-powered workflows into one seamless platform for simpler, smarter, field service. We are a curious and collaborative team that finds purpose in solving real-world, high-stakes problems for our customers. We learn and grow together in a supportive and inclusive culture – where every voice matters, ownership is expected, and customer success is everyone’s priority. Job Description Customer Success Manager - (Singapore-Based) Location:

Singapore Team:

RevOps We’re seeking an empathetic problem-solver who enjoys talking to customers, understands their needs, and helps them unlock the full potential of Kegmil by driving adoption and usage. As a trusted advisor, you’ll guide clients through onboarding, training, and ongoing value realization –ensuring users get the most out of our solution. You’ll play a key role in building the Customer Success function from the ground up, working with leadership to define the playbook and build repeatable processes as part of our RevOps strategy. As the voice of the customer, you’ll turn feedback into insights, surface product gaps, and shape product priorities that deliver impactful results. Your work will be felt in every customer win – earning trust, delivering measurable outcomes, and nurturing clients into lasting advocates. What You’ll Do Develop and maintain trusted relationships with assigned customers, from onboarding through adoption, value realization, renewal, and expansion as their success partner Understand customers’ business goals, operations, and challenges, aligning Kegmil’s platform to deliver measurable value and help users achieve their desired outcomes Demonstrate solid knowledge of Kegmil’s product and features Act as the voice of the customer, gathering feedback, identifying product gaps, and collaborating with cross-functional teams (product, engineering, support, sales) to drive continuous improvement and innovation Monitor customer health, remove adoption blockers, mitigate churn risk, and manage escalations – addressing challenges with urgency, empathy, and creativity Lead business reviews and strategic conversations with customers, presenting data-driven insights, adoption metrics, and value realization plans Leverage data and analytics to identify opportunities for increased engagement, expansion, and advocacy – turning happy customers into long-term evangelists Contribute to the development of Customer Success playbooks, processes, and tools to scale excellence as part of Kegmil’s RevOps strategy What You’ll Bring 3+ years’ experience in Customer Success or Account Management in SaaS or enterprise software – you know how to build trust, drive adoption, and deliver measurable value Customer-first mindset – you care deeply about understanding customer needs and challenges, and you champion their success as a trusted advisor Strong relationship-building and communication skills – people trust you because you connect confidently with stakeholders at all levels through clear, empathetic, and thoughtful communication Collaborative and proactive – you thrive working across teams (product, engineering, sales, support) and take ownership to ensure customers achieve their desired outcomes Problem-solver with a bias for action – you’re resourceful, creative, and stay calm under pressure to resolve issues quickly and effectively Growth mindset – you’re curious, eager to learn, and excited to continuously improve your knowledge of Kegmil’s platform, customer needs, and industry best practices What We Offer Real-world impact – help customers solve critical operational challenges through digital transformation Fast-track to leadership – a clear path to grow into a leadership role as we scale rapidly Autonomy and ownership – you’re trusted to take initiative and make decisions, with the freedom to learn, try, and contribute Flexible, hybrid work – focus on impact, not hours or location Competitive salary with equity participation – share in our success as we grow, including commission opportunities on joint wins Application Instructions Please apply for this position by submitting your text CV using InternSG. Kindly note that only shortlisted candidates will be notified. Apply for this position #J-18808-Ljbffr Industry

Other Category

Management & Operations Sub Category

Project & Process Management

As a Customer Success Manager (CSM) at Workday, you will play a vital role in ensuring our customers achieve maximum value from our products and services. You will achieve this by quantifying value, driving product adoption, proactively identifying and mitigating risks, sharing best practices, uncovering opportunities, and developing strategic goals in partnership with our customers. You will also collaborate closely with Customer-Base Account Executives to identify opportunities for account expansion and growth.

Responsibilities:

• Proactively monitor customer usage to find opportunities for increased product feature adoption.
• Conduct regular engagements with customers to assess their satisfaction and pinpoint areas for improvement.
• Demonstrate the value of our SaaS solutions and quantify the return on investment for our customers.
• Proactively identify and mitigate potential risks to prevent customer churn.
• Support the contract renewal process to ensure timely and successful renewals.
• Identify and pursue opportunities for upselling and cross-selling additional products and services.
• Act as the voice of the customer within Workday, advocating for their needs and providing valuable feedback to our product and development teams.
• Gather customer feedback and insights to inform product improvements and enhance the overall customer experience.
• Develop compelling customer success stories and testimonials.
• Collaborate closely with internal teams, including Sales, Support, and Product, to ensure a seamless customer journey.
• Share your knowledge and expertise with fellow CSMs to cultivate a supportive and encouraging team environment.
• Develop a deep understanding of Workday's HCM and FINS SaaS solutions, as well as relevant industry trends and standard processes.
• Stay up-to-date on new product features and enhancements.
• Provide expert guidance to clients on how to optimize their software usage to meet their unique business objectives.
• Leverage data to inform strategic decisions and drive positive customer outcomes.

About You

Basic Qualifications:

• 3+ years of experience in a customer-focused role (e.g., Customer Success, Consulting, or Account Management) involving issue resolution and escalation management at both business owner and executive levels.
• Experience working with SaaS solutions.
• Ability to converse fluently in mandarin

Other Qualifications:

• Proven strength in customer interactions, including actively engaging to understand needs and managing customer satisfaction through feedback analysis and improvement strategies.
• Excellent critical thinking skills, including the ability to identify, understand, and solve problems effectively.
• Experienced in executive presence, demonstrating confidence, composure, and effective communication to influence key decision-makers.
• Experienced in conflict management, including identifying root causes and applying effective resolution techniques.
• Bachelor's degree or equivalent work experience; a degree in Business or a technical field is preferred.

Purpose and Objective of the Role

The Client Success Manager (CSM) is responsible for ensuring our clients achieve their desired outcomes while using our products or services. This role is pivotal in driving long-term customer satisfaction, loyalty, and retention. As the primary post-sale contact, you will be the voice of the client within the organization, building strategic relationships and delivering a seamless customer experience that leads to measurable business value.

What Is Expected of You

• Client Relationship Management : Build and nurture strong, trust-based relationships with assigned clients, serving as their go-to resource and strategic advisor.
• Onboarding and Adoption : Guide clients through onboarding, ensuring a smooth implementation and helping them adopt best practices to get the most value from our solution.
• Proactive Engagement : Monitor client health and engagement data to anticipate challenges and proactively offer solutions that improve outcomes and satisfaction.
• Collaboration Across Teams : Work closely with Sales, Product, Support, and Marketing to ensure client needs are understood and addressed, and to identify growth opportunities.
• Business Reviews & Reporting : Conduct regular check-ins and business reviews with clients, sharing performance insights, product updates, and opportunities for optimization.
• Retention & Growth : Drive customer renewals and identify upsell/cross-sell opportunities to contribute to revenue growth and overall account success.
• Client Advocacy : Champion the voice of the customer internally, providing feedback to influence product development and service enhancements.

What It Takes to Be Successful in This Role

• Customer-Centric Mindset : You genuinely care about your clients’ success and are driven by helping them achieve their goals.
• Strong Communication Skills : You are an effective communicator—both written and verbal—and can clearly explain complex ideas to diverse audiences.
• Relationship Builder : You know how to build rapport quickly and foster long-term professional relationships.
• Problem Solver : You approach challenges with curiosity and confidence, offering practical solutions and staying calm under pressure.
• Organized and Detail-Oriented : You manage multiple accounts without dropping the ball, keeping track of client needs, deadlines, and follow-ups.
• Data-Driven Decision Making : You understand how to interpret client data and KPIs to drive engagement and action.
• Tech Savvy : Comfortable using CRM tools, analytics dashboards, and customer success platforms to manage workflows and insights.
• Team Player with Initiative : You thrive in collaborative environments but are also self-motivated and take ownership of your work.

Apply now via MyCareerFuture

Only shortlisted candidates will be contracted.

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Tristan Chew

(Reg No.: R1101623)

BGC Group Pte Ltd

EA 05C3053

At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won’t have to look to find growth opportunities— they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business.

Join over 5,000 people across the globe who think that’s work worth doing.

Manager, Customer Success - Southeast Asia

Why We Have This Role

As a Customer Success Leader of a team of Technical Success Managers you will combine a passion for developing and leading teams, solving complex business problems, leveraging our best-in-class experience management platform to drive business value and ensuring delivery of top-tier customer management. You will lead a team of individual contributors who service our customers in Southeast Asia and India. From the initial onboarding to ongoing platform maturity, your team will assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for All-In individuals to join our team and have a huge impact on customer adoption, maturity, and retention.

How You’ll Find Success

• Demonstrated ability to build and lead teams to concrete and measurable results.
• Excellent analytical/technical problem-solving skills with a history of driving impact within an organization.
• Being a great leader who empathizes with your team members and customers.
• Along with helping your customers, you will help your direct reports be successful and grow in their roles.
• Detail-orientation with an ability to juggle multiple priorities, thrive in a fast-paced environment of continuous innovation and change, and meet bold goals.
• You use your expertise to consult on best practices, and refuse to give up until our clients succeed.
• Successfully identify, recruit, and hire exceptional candidates who align with our company values and contribute to our organizational goals.

How You’ll Grow

• As a member of the Customer Success leadership team, you will play a crucial role in guiding and maturing our Customer Success function
• You will help to build, define, and architect the experience management category, championing it as one of the fastest-growing segments in the experience economy.
• Your demonstrated success in leadership will strengthen team collaboration, empowering you to make impactful decisions that contribute to the overall success and growth of the organization.
• By working cross functionally to scale our global service offerings and mature our industry-leading platform you will enhance your problem-solving skills and strategic thinking, empowering you to align teams toward common goals, ultimately resulting in improved customer experiences and more effective go-to-market strategies.
• You will build a strong ability to communicate team impact and results to key stakeholders across Qualtrics while gaining a comprehensive knowledge of the entire suite of Qualtrics solutions and their application to different Public Sector use cases.
• Grow ability to comprehend and lead the team in addressing complex technical requirements, enhancing customer adoption and usage of products or services.

Things You’ll Do

• Grow and lead a team of Technical Success Managers to deliver high-touch technical support and technology configuration services. This team drives program adoption and usage, as well as technical thought partnership and strategy.
• Help to hire, onboard, train, and retain top talent.
• Provide coaching and mentorship to guide career development for Technical Success Managers.
• Manage team capacity, forecasting, financial performance, and resource allocation.
• Drive XM, focusing on renewing and growing our current customer base and assuming revenue responsibility for one of our fast-growing segments. Define and execute your team’s strategy for maturing and expanding the portfolio of customer accounts.
• Build and manage relationships with senior executives at our customer organizations to drive program governance, build customer advocacy, and generate program success stories through both virtual and in-person meetings.
• Travel as needed to be onsite with customers and your team
• You will work with cross-functional counterparts in Sales, Product Management, Engineering, and Professional Services to evolve and scale our global service offerings and mature our industry-leading platform. Together, you will drive initiatives to improve the customer experience.
• Communicate team impact and results to key partners and act as an advocate for the team within Qualtrics and to external customers.
• Maintain expert knowledge of the Qualtrics XM Platform and other products and drive improvements to product quality/customer experience.

What We’re Looking For On Your Resume

• Experience:10+ years of professional experience in a combination of strategy, consulting, operations, product management, or an equivalent field.
  5-7 years of people leadership and direct client management experience
  Proven track record of successfully building scalable business operations and delivering key business results.
• Leadership:Prior leadership experience, including building and leading teams and managing successful teams.
  Passion for coaching and mentoring high-performing team members, aimed at developing and accelerating their skills and career trajectories.
  Client relationship management experience, including direct interaction with C-level/Senior Director+ level stakeholders.
• Skills:Strong prioritization skills with the ability to drive multiple concurrent projects from beginning to end.
  Ability to utilize data and metrics to communicate strategy to senior management internally and externally
  Entrepreneurial spirit with a high tolerance for ambiguity and complexity.
  Strong communication skills including written, analytical, presentation and verbal (English - Must, bilingual in Mandarin/ Thai / Hindi is beneficial) with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices to customers
  Ability to have scale impact across the business and think holistically about industry dynamics and partnerships.
• Education:Bachelor’s or advanced degree with a concentration in science, technology, business, or a related field.

What You Should Know About This Team

• This is a high performing team with a do-what-it-takes approach to problem solving
• We believe that success comes through teamwork and collaboration, not through individual success. You win when the team wins.
• Supportive environment with opportunities to work both autonomously and collaboratively.

Our Team’s Favorite Perks and Benefits

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - SGD 2,400 for an experience of your choosing (eligible after a year)
• Wellness Reimbursement Program - SGD 1600 annually (SGD 400/quarter) for wellness related activities
• We take pride in our office design aiming at cultivating creativity from our rooftop views to an open and collaborative work space
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices
• We believe in sharing Qualtrics success which is part of the compensation for all employees

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act ,Equal Opportunity Employment ,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

Join TRG Screen: Building World-Class Teams. One Expert at a Time.

Are you ready to be part of a dynamic team at the forefront of subscription spend management innovation?

At TRG Screen, we're not just redefining how organizations manage their subscription expenses – we're shaping the future of the industry. With cutting-edge solutions and a commitment to excellence, we empower businesses around the globe to optimize their subscription investments and drive sustainable growth.

Join us in our mission to revolutionize subscription management and make a meaningful impact on the way businesses access and utilize critical information. At TRG Screen, your talent and ambition will find a home, where opportunities for growth and advancement abound.

About TRG Screen

TRG Screen is the leading provider of market data and subscription management technology and automation solutions, tailored to the unique needs of financial institutions and legal firms. Our integrated suite of solutions includes market data and subscription spend management, usage management, compliance reporting, and comprehensive managed services, which hundreds of clients worldwide use to remove cumbersome and inaccurate manual processes and gain control over market data and subscription costs at scale. For more than 25 years, TRG Screen has enabled businesses who rely on market data to monitor and strategically manage spending and usage of data and information services, including market data, research, software licenses, consulting and other necessary corporate expenses. TRG Screen solutions give decisionmakers full transparency into subscription spend and usage, enabling them to proactively manage subscription costs at scale, conduct more informed vendor negotiations, improve governance, and avoid unnecessary spending on these mission-critical business services. TRG Screen is headquartered in New York City, with offices in Europe and Asia, as well as a 24x7 client support center in Bangalore, India.

TRG Screen is a portfolio company of Vista Equity Partners, one of the world’s largest and most respected private equity firms.

The Role

As a Customer Success Manager (CSM), reporting to the Manager of Customer Success, you will work directly with customers to ensure they have realized maximum value from our platform. Working in partnership with our Technical Solutions, Sales, Professional Services, and Managed Services teams, you will help our customers achieve business goals and program impact while driving retention and growth for TRG Screen. You will also amplify the voice of the customer internally by driving continuous feedback into cross-functional teams on ways we canbetter serve our customers. This role will own a named portfolio of accounts and will be responsible for delivering an optimal customer experience, fostering positive customer outcomes and supporting ongoing impact.

Responsibilities

Our Customer Success mission is to ensure our customers achieve an optimal return on their TRG Screen investment. To achieve this, our Customer Success Managers seek a deep understanding of customer goals, identifying innovative solutions which align to desired platformoutcomes. CSMs will partner with customers to develop success plans track KPIs and provide recommendations to ensure overall account health throughout the customer journey. When our customers realize success, TRG realizes success via high customer satisfaction, growth, and retention.

Key areas of emphasis and success indicators for our CSMs include:

• Retention: Retain recurring revenue in customer portfolio
• Positive Customer Experience: Build customer usage, adoption and perceived ROI by delivering an optimized customer experience and proving value throughout the customer journey
• Scale Success: Develop an advanced understanding of customer goals to identify innovative solutions and recommendations which fosterincreased usage and growth across new products/features

Skills and Qualifications

• 3 + years’ experience: as a Customer Success Manager or Account Manager at a technology SaaS company or supporting a SaaS product.
• Proven track-record of helping customers drive sustained product adoption, customer satisfaction, and overall customer health.
• Experience in working within in a complex, highly regulated market.
• Record of helping clients optimize a robust product portfolio, including migrations, integrations etc.
• Proficient user of customer success and related CRM systems, like salesforce.com, Gainsight etc.
• Effective at establishing credibility and influencing executive leadership within large enterprise organizations.
• Proven ability to proactively nurture customer accounts to identify revenue expansion opportunities and ensure successful renewals.
• Understanding of the customer journey and experience serving as a strategic advisor in translating customers’ goals into outcomes through ownership and execution of a customer success plan.
• Ability to prioritize accounts to focus efforts based on perceived risk, potential growth, strategic value and renewal timeframe.
• Well-versed in communicating value and guiding customers to achieve their defined business objectives.
• Extensive experience leading effective and consistent customer Business Reviews based on defined rubric.
• Strong written and verbal communication skills.
• Ability to translate technical functionality into appropriate use cases that drive value for the client.
• Can empathize with customers and stakeholders at all levels, with an ability to convert empathy into advocacy.
• Prepared to travel ~25% annually for customer and internal onsite meetings.

Salary Range

$80,000 - $90,000 SGD

Join TRG Screen and unlock your potential in an environment where innovation thrives, opportunities abound, and your contributions make a difference. We are an equal opportunities employer. We recognise and value the power of diversity in our workplace and are committed to being an employer of choice for everyone. We welcome and encourage applicants from all backgrounds. All applications for employment are considered strictly on the basis of merit.

At TRG Screen, we understand that diverse and inclusive teams are not just beneficial, they are essential to our success. We recognize that embracing diverse perspectives, backgrounds, and experiences fosters innovation, enhances problem-solving capabilities, and drives better business outcomes. By cultivating a culture of inclusion where every voice is heard and valued, we empower our world class teams to thrive, excel, and drive positive change.

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

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At Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won't have to look to find growth opportunities- they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
**Technical Customer Success Manager**
**Why We Have This Role**
The Customer Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for resourceful individuals to join our team who aren't afraid to dive into the details and understand the tools our customers use, and working with them to realize long term value. We have impressive members on this team, and are always looking for more amazing talent!
**How You'll Find Success**
+ Technical Success Managers are Qualtrics experts who work with our clients and customers to realize the potential of the Qualtrics product
+ You will work with clients to understand the customers programs and objectives
+ Leverage your technical expertise to build programs that drive adoption and value for the customer
+ Work in a post-sales capacity that directly contributes to the long-term success of our customers' programs, and deepen relationships with the clients they support
+ As a Technical Success Manager, you should both be a tech-savvy professional and someone who excels at nurturing relationships to deliver exceptional client service
**How You'll Grow**
+ Enhance your software platform knowledge and technical troubleshooting skills
+ Build your creative problem-solving and critical-thinking skills to deliver actionable, scalable recommendations that improve the end to end customer experience for customers
+ Develop critical customer relationship and communication skills to develop impactful, trusted relationships
**Things You'll Do**
+ Drive Customer Adoption and Optimize Programs
+ Build, configure, and execute services that align to client objectives, strategic goals, maximizing client value
+ Leverage customer usage data to deliver actionable insights & recommendations
+ Develop a deep understanding of Qualtrics' service offerings to meet client needs, guiding them through use cases to drive program maturity.
+ Establish and maintain multi-level stakeholder relationships to ensure customer health and support.
+ Serve as a platform expert, advising clients on high-value usage and translating customer goals into tailored recommendations.
+ Act as a point of escalation for complex issues, championing customer needs internally and mobilizing resources for maximum impact.
+ Work on front end configurations such as building dashboards, configuring surveys, and building out workflows within Qualtrics.
+ Drive adoption of key platform features through demos and proof of concepts, leveraging best practices for implementation.
+ In person connection with customers, traveling on-site as needed
+ Collaboration & Cross-Functional Partnerships
+ Collaborate with Sales and Services teams to develop meaningful client relationships, aligned to the overall client account strategy
+ Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers
+ Team effectively with internal and external partners to ensure execution of client account strategy and delivery of target customer outcomes
**What We're Looking For On Your Resume**
+ Bachelor's degree from a competitive university
+ 5+ years experience working in a technical, consulting, or client-facing role
+ Ability to thrive in a fast paced environment, managing multiple projects simultaneously across various customers
+ Demonstrated ability to drive usage with customers in all phases of their adoption journey
+ Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
+ Comfort in working both autonomously and collaboratively
+ Ability to articulate technical concepts to a non-technical audience
+ Detail-oriented with an ability to prioritize and meet deadlines
+ Familiarity with software, front-end development, and navigating API's
+ Excellent verbal and written communication skills
+ Strong problem-solving skills
**What You Should Know About This Team**
+ Supportive environment with opportunities to work both autonomously and collaboratively
+ Fun, inviting, and inclusive work environment
+ Team of passionate, kind, and smart people who exemplify what it means to be a team
**Our Team's Favorite Perks and Benefits**
+ Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
+ Qualtrics Experience Program - SGD 2,400 for an experience of your choosing (eligible after a year)
+ Wellness Reimbursement Program - SGD 1600 annually (SGD 400/quarter) for wellness related activities
+ We take pride in our office design aiming at cultivating creativity from our rooftop views to an open and collaborative work space
+ On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices
+ We believe in sharing Qualtrics success which is part of the compensation for all employees
**The Qualtrics Hybrid Work Model:** Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
_Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic._
_?Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act ( , Equal Opportunity Employment ( , Employee Polygraph Protection Act ( is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know._
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LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.
Join us to transform the way the world works.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment and drive business success with their LinkedIn Talent Solutions investment.
As a CSM you will be tasked with:?
+ Serving as a Customer Champion and Advocate
+ Helping Customers realize value from their investment
+ Partnering on customer retention and expansion
The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Talent solutions.
?Responsibilities:?
+ Partner with internal teams (sales, insights, marketing etc.) to drive overall customer adoption, enhance customer success, mitigate customer churn risk, and drive Return on Investment (ROI).
+ Align on customer business objectives to build measurable success plans and set a cadence of communication, operational reviews, and value reviews.
+ Support customers in their change?management journey as they transition to new?processes, tools, or initiatives related to?LinkedIn products and solutions.
+ Manage and execute projects geared to?drive adoption of new products and services?with?customers.
+ Share relevant data and insights and tie back to their?success drivers at operational and value reviews?with key customer stakeholders.
+ Have knowledge of customer's operating model and articulate how LinkedIn Products add value to organizational goals.
+ Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value.
+ Analyze current customer engagement metrics and leverage the Customer Learning Center & scalable resources to provide new and ongoing product education options.
+ Provide best practices to help drive user behaviour and product adoption, and map solutions to existing customer workflows.
+ Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
+ Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs.
+ Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams.
Basic Qualifications:?
+ Fluency in both verbal and written Bahasa Indonesia and English language to manage Indonesian clients
+ 3+ years of experience in any of the following: Learning & Development, Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
Preferred Qualifications:?
+ Recruiting or other applicable talent experience
+ Fundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
+ Fundamental organization, project management, and time management skills?
+ Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
+ Strong verbal and written communication skills, including expertise in presenting to both small and large audiences
+ Fundamental understanding of Sales concepts and Software as a Service
Suggested Skills:
+ Stakeholder Management
+ Prioritization
+ Effective Communication
+ Data Analysis & Storytelling
**Global Data Privacy Notice for Job Candidates ?**
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: