1,740 Customer Success Manager jobs in Singapore

The Customer Success (GTM) Manager plays a strategic role in driving customer adoption, satisfaction, and growth across the fintech product portfolio. This role bridges the gap between sales, product, and operations, ensuring customers achieve measurable success and long-term value from the company's financial technology solutions.

• Lead end-to-end onboarding for new customers, ensuring seamless setup and product adoption.
• Conduct training sessions, demos, and walkthroughs tailored to customer needs and business objectives.
• Serve as the primary point of contact post-sales, building trusted advisory relationships with key stakeholders.

• Drive account expansion through upselling and cross-selling of additional fintech solutions and services.
• Monitor account health, usage trends, and satisfaction scores to identify renewal or churn risks early.
• Collaborate closely with the Sales and Product teams to develop strategies that improve retention and lifetime value.

• Track KPIs such as NPS, churn rate, adoption rate, and time-to-value to measure success.
• Maintain CRM and success tools (e.g., HubSpot, Gainsight, Salesforce) for accurate customer data and activity tracking.
• Collaborate with cross-functional teams to resolve escalations and ensure a consistent customer experience.

• Act as the voice of the customer, providing structured feedback to product and engineering teams.
• Identify opportunities for process and product enhancements that improve customer outcomes.
• Support product launches and GTM initiatives by preparing customer enablement materials and communications.

• Bachelor's degree in Business, Marketing, Finance, or Technology-related field.
• 5–7 years of experience in customer success, account management, or GTM roles, ideally in a fintech or SaaS environment.
• Strong understanding of financial systems, payments, or digital banking products.
• Proven track record in retention, upselling, and cross-functional collaboration.
• Excellent communication, stakeholder management, and analytical skills.
• Proficiency with CRM, analytics, and customer success tools (e.g., Salesforce, Gainsight, HubSpot, Looker).

Please note: This is a client role managed by Octomate Staffing Pte Ltd.

Recruitment services are provided by: Octomate Staffing Pte Ltd

Hans Li

R

EA license 23C1980

OVERVIEW

The Customer Success Manager will be responsible for defining and executing the end-to-end customer service strategy. This role requires a strong focus on process excellence, team leadership, and ensuring a seamless, high-quality experience for all clients engaging with our banking products and services.

KEY RESPONSIBILITIES

1. Strategic Process & Workflow Design

• Own the entire Customer Service journey, including defining and running processes to efficiently handle customer inquiries, inputs, feedback, and complaints across all channels.
• Develop, implement, and maintain comprehensive Standard Operating Procedures (SOPs) and detailed workflows for all customer service operations, ensuring consistency and adherence to regulatory standards.
• Support continuous process improvements by identifying recurring systemic issues and suggesting strategic solutions to enhance the overall customer experience (CX).

2. Customer Management & Resolution

• Handle customer inquiries across multiple channels with the utmost professionalism and efficiency.
• Provide timely and accurate information on banking products, services, and transactions.
• Investigate and resolve complex customer issues, including transaction-related matters, and escalate critical cases to internal teams when necessary.
• Track and monitor all customer feedback and service metrics, ensuring that issues are addressed proactively and within defined quality standards.
• Collaborate effectively with internal teams (Operations, Compliance, Product, and Technology) to resolve customer concerns quickly and effectively.

3. Team Leadership & Development

• Lead, mentor, and train customer service representatives to ensure the team operates at a high level of performance and maintains a uniform standard of service.
• Foster a culture of customer advocacy and continuous learning within the team.

4. Compliance & Reporting

• Maintain accurate and complete records of all customer interactions and resolutions in accordance with company policies and all relevant regulatory requirements.
  Generate regular reports on customer service performance, identifying trends, pain points, and opportunities for service enhancement.

REQUIREMENTS

• Degree in Business Administration, or related fields.
• 5+ years of experience in customer service, preferably within banking or fintech.
• Strong understanding of digital banking products and common transaction processes.
• Excellent communication skills in both English and Mandarin, with the ability to handle customer interactions and documentation in both languages.
• Customer-oriented with strong problem-solving and conflict-resolution skills.
• Ability to work effectively in a fast-paced, digital-first environment.
• Familiarity with banking regulations and compliance requirements is an advantage.

What you will be doing:

We are looking for a Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organizations to fight financial crime We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.

As a Customer Success Manager, you will

• Manage a portfolio of Mid-Market customers, from onboarding to training to adoption and beyond
• Be the dedicated contact and own the overall relationship with your clients
• Ensure that a implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams
• Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal
• Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems
• Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team
• Play a primary role in shaping the product roadmap based on customer feedback
• Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
• Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements
• Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers

About you:

As a Customer Success Manager, you will

• Have a true passion for customers – fanatical about getting them the right outcomes and becoming their advocate
• Ideally have 2+ years in a similar role, with proven experience working with mid-market accounts in a B2B environment
• Possess a good understanding of technology with familiarity of concepts such as APIs and cloud solutions
• Be a proactive self-starter that is self-directed and able to solve problems and execute independently
• Have strong process management skills, you will be able to manage a varied workload with multiple deadlines
• Possess strong relationship management skills and the ability to coordinate across teams and build consensus
• Ideally have previous project management experience and have worked in a start-up previously

What's in it for you?

• Competitive salary aligned to your skills and experience
• Equity as we want you to have a part of what we are building
• We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships
• You will also get an annual budget of SG $400 to kit out your home office
• Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve
• Annual learning budget to drive your performance and career development
• Enhanced parental leave and childcare benefits
• Medical insurance through Bupa with pre-existing conditions covered
• Pension contribution through The Peoples Pension

About ComplyAdvantage: We're a leading SaaS provider revolutionising how fintech companies navigate complex regulatory landscapes. Our platform powers compliance and risk management for hundreds of innovative financial services companies, from emerging startups to established enterprises. We believe in empowering our teams to solve meaningful problems and create exceptional value for our customers.

We have five global hubs in New York, London, Lisbon, Singapore and Cluj-Napoca.

Since 2014, we have raised over $100 million in funding and are backed by Goldman Sachs, Ontario Teachers, Index Ventures, Balderton Capital and a16z.

At ComplyAdvantage diversity fuels our growth and our commitment to inclusion across race, gender, age, religion, identity and experience drives us forward every day. We encourage everyone to apply and will consider every application fairly.

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Responsibility

The Customer Success Manager is responsible for managing day to day operational support. Gathering customers feedback and comments from the clients. Identifies the client's needs and work closely with various team and delivering the services.

Customer focused – Manage customer expectations and Build strong partnership:

• Act as a focal point for all support related queries and issues.
• Be passionate about customer satisfaction and experience and continuous service delivery improvements with CoE team.
• Work with customers to ensure they are leveraging services effectively and finding value in our services
• Assessing customer feedback and improving procedures accordingly to ensure that great customer service is always provided

Communication and Stakeholder engagement

• Possess strong interpersonal skills, which enables them to communicate with customer and team, give clear instructions and provide great customer service
• Ensure that effective communication is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
• Manage multiple stakeholders. Work closely with sales, support, billing and other technical teams
• Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business as Usual (BAU) support operations
• Notify/escalate critical issues or variations to senior managers

Staff Management:

• Working closely with a team size of 50-60 EUCD Engineers, ensure that all members understand the team's objectives and work together to achieve it.
• Responsible for resource forecasting and planning to ensure service delivery is not impacted
• Review and raise resource requirement to Operation Lead.
• Integral part of performance review. To promote communication and provide useful feedback about job performance.
• Ensure that all processes and procedures are followed

Teamwork and Collaboration

• Collaborate, problem solving, and/or strategize upcoming client meetings with various team members
• Collaborate with internal stakeholders to establish relationship across all departments
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

Planning/Tracking operational activities and service upselling

• Ensure contractual meetings are done in time and open actions are follow-up and closed in time
• Establish Annual plans driving the improvement taking lessons from previous year, review with the senior manager
• Work with Senior managers and sales team to maintain and increase revenue by upselling the services.

Requirement

• 2-3 years as a Service Delivery/Customer Success Executive or Manager
• Good customer management experience
• Excellent written, oral and presentation skills
• Certification in IT Service Management and/or ITIL (v4 or above)

We regret to inform that only shortlisted candidates will be notified.

This is in partnership with Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i's PDPA.

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PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg. R , Lucas Tan

Customer Success Manager (InsurTech)

We are presenting an Insurtech company transforming the way insurance intermediaries and employers manage employee benefits and corporate insurance. Our platform combines technology, insurance expertise, and customer-focused innovation to deliver fast, fair, and transparent solutions.

We are looking for a Customer Success Manager to join our Singapore team. This role is critical in ensuring our clients and partners are supported, engaged, and maximising value from our platform.

Client Relationship Management

• Serve as the primary point of contact for assigned clients and intermediaries.
• Build and maintain strong, long-lasting customer relationships to ensure retention and satisfaction.
• Actively listen to client needs and translate them into platform solutions.

Customer Success & Growth

• Drive adoption and usage of Insgeek's platform features across client organizations.
• Monitor client health, proactively addressing issues to ensure success and renewal.
• Conduct regular account reviews and provide insights/reports to clients.
• Identify upselling and cross-selling opportunities, working with the sales team to close.

Insurance & Technical Knowledge

• Advise clients on insurance-related matters in relation to their employee benefits or corporate insurance usage on the platform.
• Understand platform workflows, data, and integrations to guide clients in leveraging tech solutions effectively.
• Collaborate with product and tech teams by sharing client feedback to improve the platform.

Operational Excellence

• Ensure timely and accurate support for client queries, claims, and renewals.
• Train HR teams, intermediaries, and users on platform usage.
• Support onboarding of new clients, including data setup and product demonstrations.

• Experience : 3–5 years in customer success, account management, insurance broking/agency, or insurtech/HR tech platforms.
• Insurance Knowledge : Familiar with corporate insurance and employee benefits (e.g., medical, group life, GI).
• Tech-Savvy : Able to understand SaaS/tech platforms and explain workflows clearly to clients.
• Strong communication and presentation skills (both written and verbal).
• Proactive problem-solver with a customer-first mindset.
• Team player with the ability to work cross-functionally (sales, product, operations).

Cymulate's Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously.

With world-class clients we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, we're always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner, G2 and Glassdoor, our clients and employees have let us know what they love about us.

What you will do:

• Serve as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
• Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers' achievement of these key performance indicators and report those both internally and externally.
• Collaborate with Cymulate Account management teams to secure contract renewals.
• Assist in identifying opportunities for expanding Cymulate's usage across the customer's organization.
• Lead POCs for upsells and participate in pilot results presentations, QBR's and ABR's with key accounts.

What you should have:

• 3-5 years of experience in customer success/ project management role with a proven track record of success, particularly in managing major accounts.
• Technical experience in the cybersecurity field with good analytical and project management skills.
• Proactive approach to problem solving with the ability to make independent decisions.
• Identify problems and address them internally to drive resolution with tech support team.
• Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
• Ability to multi-task and thrive in a fast-paced environment.
• Fluency in English.

We're hiring a Customer Success Manager to nurture long-term relationships, support onboarding, and ensure that clients achieve lasting value from our solutions or services.

Responsibilities

• Manage a portfolio of clients, ensuring smooth onboarding and continued satisfaction
• Act as a trusted advisor throughout the customer journey
• Conduct check-ins, reviews and performance reports
• Resolve escalations and proactively identify risk areas
• Drive renewals, upsells or referrals from happy clients

Requirements

• Diploma or degree in Business, Marketing or Customer Experience
• Experience in client success, account management or relationship roles is a plus
• Strong interpersonal, analytical and problem-solving skills
• Experience using CRM or client analytics tools

Benefits

• High-ownership role in client lifecycle management
• Commissions or bonuses for retention and expansion
• Progression into Client Success Lead or Head of CX
• Dynamic and service-driven team

Job Types: Full-time, Permanent

Pay: $4, $5,000.00 per month

Benefits:

• Health insurance

Work Location: In person

Captain's Eye is a fast-growing AI tech company on a mission to revolutionize safety and operational efficiency in the maritime industry. Our advanced CCTV and real-time analytics platform empowers global shipping companies with smart surveillance, actionable insights, and proactive risk management – making the seas safer and operations smarter.

We're looking for a results-driven, relationship-focused Customer Success Manager to join our expanding team. This is an exciting opportunity for someone with 1+ years of Customer Success or customer experience who is passionate about driving customer adoption, delivering impact, and unlocking growth opportunities.

• Own and grow a portfolio of customer accounts, ensuring long-term satisfaction and retention
• Be the trusted advisor and primary contact for key stakeholders post-onboarding
• Spot and execute on upsell and cross-sell opportunities aligned with customer goals
• Partner with Sales and Product to craft tailored solutions that drive success
• Track account health using data insights, addressing risks before they escalate
• Lead QBRs, product trainings, and success planning workshops to maximize customer value
• Keep everything organized with accurate CRM and success documentation

• Proven record of growing and expanding customer accounts
• Exceptional communication and relationship-building skills
• Experience with B2B SaaS or tech products (maritime or AI background is a big plus)
• Data-driven mindset with the ability to translate insights into strategy
• Thrives in a fast-paced, dynamic environment where innovation is constant

We are looking for a dedicated and results-driven Customer Success Manager to join our team. In this role, you will be responsible for ensuring our customers achieve their desired outcomes with our products and services. You will drive customer satisfaction, retention, and growth, while collaborating closely with cross-functional teams to deliver a seamless and impactful customer journey. This is a KPI-driven position, with success measured by customer satisfaction, adoption, retention, and account expansion.

Responsibilities

• Serve as the primary point of contact for enterprise customers, managing onboarding, adoption, renewals, and ongoing relationship building.
• Guide new customers through the onboarding process, ensuring a smooth transition and immediate value realization.
• Proactively engage with customers to understand their business needs, maximize their use of our solutions, and address any potential issues before they arise.
• Gather and analyze customer feedback to ensure their requirements are met and identify opportunities for account growth.
• Act as a liaison between customers and internal teams—including Sales, Pre-sales, Product, Engineering, and Project Management—to drive successful solution adoption.
• Align customer success plans with account and product team priorities, developing billable work programs that deliver strategic outcomes in line with our product and service roadmap.
• Collaborate with support teams to resolve customer issues efficiently and effectively.
• Monitor customer health metrics and develop strategies to improve satisfaction and retention.
• Build and deliver reporting capabilities that provide customers with insights into our services, deliveries, and offerings.
• Identify and pursue opportunities to expand customer accounts through upselling and cross-selling.
• Relay customer feedback to internal Product and Engineering teams to influence product and service roadmap prioritization.
• Prepare and submit comprehensive monthly and quarterly service reports, ensuring service level performance meets or exceeds expectations.

Must-Have Skills

• Experience in a customer-facing role within a product vendor, service provider, system integrator, or value-added distributor—ideally as a Customer Success Manager or in a sales-oriented systems consulting role in IT or business domains.
• Strong presentation, communication, and interpersonal skills, with excellent problem-solving abilities.
• Ability to work independently and collaboratively within a matrix organization.
• Proven ability to manage multiple concurrent activities across various accounts with minimal supervision.
• Strong capability to work across time zones with geographically dispersed and diverse teams and stakeholders.
• Ability to estimate, justify, and manage costs, schedules, scopes, and change requests end-to-end.

Good-to-Have Skills

• Cross-functional experience in presales, planning, deployment, or support operations.
• A proactive, customer-centric mindset with a passion for helping others succeed.
• Project management or technical customer service experience.
• Comfortable engaging with and presenting to senior management and C-level executives.
• Familiarity with Agile frameworks or methodologies.
• Relevant certifications in Service Management (ITIL), Project Management (APM, CPM, PMI, or PRINCE2), Change Management, or equivalent qualifications.

Requirements

• Minimum of 5 years' experience in Customer Success, Consultancy, Account Management, or a related role, preferably within the IT or Telecom industry.
• Professional Diploma or Degree in Computer Science, Business Management, or a related field.
• Willingness and ability to travel as required