Explore exciting Customer Success Manager positions. These roles are pivotal in building and maintaining strong client relationships, ensuring customer satisfaction, and driving business growth. Customer Success Managers act as trusted advisors, understanding client needs and proactively offering solutions. They collaborate with internal teams to deliver exceptional service and support, contributing to increased customer retention and revenue. 357 Customer Success Manager jobs in Singapore
Customer Success Manager
Posted 13 days ago
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24WD78199
Job Description
**NOTE: This is NOT an open position.**
**Please submit your CV here for future consideration.**
**Position Overview**
**About Autodesk Construction Solutions**
Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so customers can move through each phase of the construction lifecycle, from design and preconstruction to construction, turnover, and operations, with the best Autodesk Construction Cloud solutions. General contractors, subcontractors, and owners around the world rely on ACS to win more work, enhance collaboration, speed up decision-making, reduce risk, and improve overall project outcomes.
**Role: Customer Success Manager**
Autodesk Construction Solutions (ACS) is looking for a Customer Success Manager to retain and expand our construction customers. The Customer Success Manager enables the adoption of our cloud solutions and helps our customers fulfil their desired outcomes. You will be a trusted, strategic partner to your assigned customers and build lasting, meaningful relationships.
Reporting to the Regional Manager of Customer Success, you will develop a network within each customer, align with their goals, and maximise the value of ACS workflows to the customer. You will be the main driver for product adoption and collaborate with ACS Sales teams to help close account expansion opportunities. You will lead the digital expansion of your customers with experience with technology and the construction industry.
**About You**
+ You are familiar with the direction and strategy of Autodesk to become the leading construction platform company.
+ You enjoy discussing and driving digitization and digitalization of our customers and the AEC industry as a whole.
+ You will onboard new construction customers with a focus on accelerating their time to value and helping them achieve positive goals
+ To achieve those positive goals, you will seek areas to expand solution adoption and recommend best practices to improve their post-purchase use
+ You are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with ACS sales to ensure renewals, and identifying expansion opportunities
+ You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
+ You will collect product feedback from customers and contribute to product roadmap discussions
+ You will track account health to identify churn risk and work to eliminate that risk
+ You will improve product usage and adoption of the Autodesk Construction Cloud (ACC)
+ You will develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) team
+ You are comfortable proposing and building processes to allow our organization to scale, and collaborate with numerous stakeholders and teams, both internally and externally.
+ You will be an ACS evangelist while identifying industry-positive business outcomes, and required capabilities, and finding relevant forums to increase awareness of ACS services
**Minimum Qualifications**
+ At least 3 years experience in a customer-facing, B2B role
+ Experience in Customer Success, Account Management, or a client-facing, role
+ Ability to travel up to 30%, taking into account the current situation
+ Intellectual curiosity with the horsepower to understand one of the largest, most complex industries out there (construction)
+ Experience conducting quarterly business reviews, detailing customers' adoption of and progress with the product
+ Experience managing relationships with many customers.
+ Process-driven and organized
+ Hard work, a record of accomplishments, and a drive for achievement
**Preferred Qualifications**
+ Previous experience in the Construction industry (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer, Foreman)
+ Experience of AEC workflows and awareness of BIM solutions focused on Construction
+ Extremely beneficial would be a detailed understanding of our ACS Solutions (BIM 360, Plangrid, Assemble, ACC) or similar CDE and Construction/Project Management solutions
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
**Diversity & Belonging**
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).
Customer Success Manager
Posted today
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What's the role?
We're looking for a Customer Success Manager with Tagalog proficiency to join the Singapore team If you're obsessed with delighting customers and have a sense of autonomy, ownership, and dedication to helping each customer experience a measurable ROI, this is a role to consider Our Customer Success team is on a mission to deliver best-in-class services and support to our global customers. From developing creative and personalised strategies for businesses, to creating resources that help people become inbound experts, we try to help our customers grow better using our software.
What will you do?
- Primary ownership and accountability for ensuring customer growth, delight, and retention for complex customers who require higher-touch service.
- Build and foster relationships with key decision makers and stakeholders across multiple customer teams
- Engage customers in strategy conversations, to derive maximum value from their investment in HubSpot
- Define what success means for your customers and produce detailed plans outlining roadmap to achieve success and share in accountability of their success
- Monitor customer health and create risk mitigation plans where needed
- Collaborate with other HubSpot teams, and executive leadership, to ensure adoption and successful customer renewals
- Resolve customer inquiries by aligning customers with the right resources
- Be accountable for the retention of your customers along with providing forecasting insights to our Contract Management team around upcoming renewals
- Identify and develop new opportunities for expanding customer's usage of new products
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
Who are you?
- Have experience working in with Filipino market and have Tagalog proficiency
- Experience owning, maintaining, and driving a customer relationship in a quota or retention-carrying role
- A verifiable track record of consistently meeting and exceeding revenue goals
- Excellent phone, written and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email communication.
- A firm grasp of how business works, including sales, consultative, problem solving, and issue resolution skills.
- Well-organized, with a high attention to detail and ability to prioritise and time manage for successful execution.
- Confident, self motivated, and a true team player
- The ability to thrive in a fast-paced environment
- Demonstrated desire to learn
- Experience with SaaS & marketing automation software are a huge plus
Customer Retention
Account Management
Customer Relationship
Customer Experience
Problem Solving
Customer Success
Attention to Detail
Value Creation
SaaS
Tagalog
Customer Success Manager
Posted today
Job Viewed
Job Description
- New clients onboarding, including training and other initial deployment related works
- Customer success, maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
- Account servicing, conduct refreshment training, support and troubleshooting
- Attending to client's inquiries timely and promptly
- Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
- Seeking for opportunity for renewal and upsell, prepare quotations, and ensure timely payment from clients
- Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved
Negotiation
Account Management
Troubleshooting
Interpersonal Skills
Relationship Management
Customer Success
Selling
Service Level
Strategy
Account Servicing
Time Management
Customer Management
Customer Satisfaction
Key Account Management
customer success manager
Posted today
Job Viewed
Job Description
We are seeking a dedicated and results-driven Customer Success Manager to join our team. This role focuses on customer satisfaction and service fulfilment, ensuring that our customers achieve their desired outcomes while using our products and services. The ideal candidate will have excellent communication skills, a passion for helping others, and a knack for problem-solving.
Key Responsibilities
- Serve as the principal point of contact for product/service adoption, consumption, and renewal, while building and maintaining strong customer relationships.
- Guide new customers through the onboarding process, ensuring a smooth transition and immediate value realization.
- Proactively engage with customers to understand their business needs and requirements, ensuring they receive maximum benefits from our products and solutions, addressing and preventing any potential issues.
- Gather and analyse customer feedback to improve product and service offerings as well as service delivery.
- Work closely with support team to efficiently resolve customer issues.
- Monitor customer health metrics and develop strategies to improve customer satisfaction and retention.
- Identify opportunities to expand customer accounts through upselling and cross-selling additional products and services.
- Prepare and submit comprehensive monthly/quarterly service reports detailing service requests, activities, and ensuring Service Level Performance meets expected criteria.
Requirements
- Minimum of 5 years in Customer Success, Account Management, or a related role, preferably within the IT/Telecom industry.
- Proven ability to independently handle multiple concurrent activities without supervision.
- Strong capability to work with diverse teams and stakeholders, both local and remote, including sales/marketing, implementation, engineering, product, and operations/support.
- Ability to estimate, justify, and manage costs, schedules, scopes, variable orders, and change requests.
- Willingness and ability to travel as required.
Ideal Candidate
- Experience in a product vendor, service provider, system integrator, or value-added distributor, ideally in a Customer Success Manager role.
- Cross-functional experience in presales, planning, deployment, and/or support operations.
- Strong presentation, communication, and interpersonal skills, along with excellent problem-solving abilities.
- Ability to work independently and as part of a team.
- A proactive, customer-centric mindset with a passion for helping others succeed.
Excellent Communication Skills
Account Management
Upselling
Ability To Work Independently
Interpersonal Skills
Customer Relationships
Presales
Customer Success
Service Level
Advocate
SaaS
Customer Satisfaction
Service Delivery
Customer Success Manager
Posted today
Job Viewed
Job Description
The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism.
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base.
Responsibilities
- Develop and foster an excellent customer experience across the client's comprehensive product suite
- Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision.
- Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes
- Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements
- Work closely with customers to establish proactive deployment, transition, and user adoption strategies.
- Collaborate with the Sales Team to create practical, measurable plans that embed our products into the core of our customers' day to day.
- Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions
- Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs
- Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases
- Maximise customer renewals via successful onboarding and engagement
- Analyse customer data to improve customer journey and experience
- Regular domestic and international travel to meet with customers and build robust business relationships
- Bachelor's of Master's Degree in a scientific or analytical discipline with distinction
- Excellent communication and interpersonal skills, both verbal and written
- Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
- Detail oriented with a problem-solving attitude
- Excellent product knowledge
- Passion for customer experience
- Ability to work in an innovative and fast-paced environment whilst delivering to deadlines
EA License no.: 16S8066 | Reg. No. R1870906
Only successful candidates will be notified.
Customer Success Manager
Posted today
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Job Description
Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise, and government environments, Bitdefender is one of the industry's most trusted experts for eliminating threats, protecting privacy, digital identity and data, and enabling cyber resilience. With deep investments in research and development, Bitdefender Labs discovers hundreds of new threats each minute and validates billions of threat queries daily. The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 180 of the world's most recognized technology brands. Founded in 2001, Bitdefender has customers in 170+ countries with offices around the world. For more information, visit the Role:
Bitdefender, the technology leader in the security software industry, is seeking for a Customer Success Manager for the SEA/ANZ market to join it's rapidly growing the Global CSM Team.
The CSM at Bitdefender plays a pivotal non-commercial role centered on maximizing customer satisfaction, retention, and growth. Acting as a trusted advisor, the CSM nurtures long-term relationships by deeply understanding customer goals and ensuring their success with Bitdefender's solutions. Internally, the CSM serves as a strategic communication hub, aligning cross-functional teams- like Sales, Support, Professional Services, and Product Management and others-to deliver a seamless and value-driven customer experience. By proactively managing engagement and advocating for both the customer and internal stakeholders, the CSM ensures continuous alignment and drives mutual success.
We are looking for candidates with exceptional verbal and written communication skills in English & region related language - with a proven ability to use initiative and work within a fast-paced environment.
Responsibilities:
Build and nurture a delightful customer experience throughout its lifetime;
Manage and monitor customer journey from the moment they've become a Bitdefender customer until the pre-renewal phase (covering the Onboarding, Engagement and Pre-Renewal actions in accordance with the internal framework and in conjunction with the client's journey with us.
Monitor the funnel of expiring agreements and prioritize based on potential churn, product portfolio, sizing and strategic impact.
Identify, escalate, and resolve customer engagement or adoption issues proactively;
Mitigate customer retention risks and roadblocks promptly;
Elicit customer's goals and advise them on the best way to achieve and measure as tangible outcomes;
Responsible in building, organizing and delivering EBRs and QBRs for the designated accounts under your portfolio
Partner with ITAM (Insider Territory Account Managers) and TAM (Territory Account Managers) team on Account Tasks or other tailored solutions, as necessary for Accounts; Partner with Marketing to share and celebrate customer success stories;
Be a change-agent internally as a member of the Customer Success organization;
Be responsible for key customer success metrics including NPS, account growth and revenue retention;
Become a trusted adviser for your clients by utilizing high levels of integrity and follow through. Work with cross-functional teams across Sales, Product Org. and Marketing to deliver the best experience for your clients and raise key metrics, like company NPS;
Assist with high severity requests or issue escalations as needed and manage the escalation through resolution;
Provide reports and insights on how the overall process can be improved and performs analysis on data involving customer reviews and experience with products or services.
Cover the Managed Detection and Response service users by providing a dedicated Security Account Management component of the role (which, beside the Onboarding, recurring QBRs and all the necessary syncs required, it includes the work with our SOC via the PagerDuty app - covering critical cases and Incidents in a weekly coverage rotation).
Requirements:
3-5 years of experience in sales, customer service or customer success position strongly preferred.
Experience analyzing and optimizing the existing processes in Customer Success;
Ability to understand customer´s concerns and thoughts regarding the use of products.
Exceptional verbal and written communications skills.
The ability to work independently with limited direction in a fast-paced environment must be a high energy, motivated self-starter.
Ability to adapt to changes in roles and responsibilities.
IT business vertical background - preferability from the Software segment
Customer facing previous roles with focus on support, retention and growth of customer portfolio.
Higher education.
Fluent in English and region dedicated language
Customer Success Manager
Posted today
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Job Description
A unique opportunity to join our client's growing global Customer Success team presents the opportunity to work with businesses spanning the top international firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants.
The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism.
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base.
Responsibilities
Develop and foster an excellent customer experience across the client's comprehensive product suite
Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision.
Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes
Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements
Work closely with customers to establish proactive deployment, transition, and user adoption strategies.
Collaborate with the Sales Team to create practical, measurable plans that embed our products into the core of our customers' day to day.
Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions
Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs
Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases
Maximise customer renewals via successful onboarding and engagement
Analyse customer data to improve customer journey and experience
Regular domestic and international travel to meet with customers and build robust business relationships
Requirements
Bachelor’s of Master’s Degree in a scientific or analytical discipline with distinction
Excellent communication and interpersonal skills, both verbal and written
Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
Detail oriented with a problem-solving attitude
Excellent product knowledge
Passion for customer experience
Ability to work in an innovative and fast-paced environment whilst delivering to deadlines
Please email your resume to Abigail Poh at for a confidential discussion.
EA License no.: 16S8066 | Reg. No. R1870906
Only successful candidates will be notified.
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Customer Success Manager
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Join to apply for the
Customer Success Manager
role at
TEKsystems
1 week ago Be among the first 25 applicants
Job Overview
We're seeking a tech-savvy, cloud-loving individual with a strong background in Cloud and IT Service Management. As a Customer Success Manager, you will oversee end-to-end post-sales delivery and support orchestration—aligning the right resources at the right time to drive impactful customer outcomes and long-term success.
Market Focus
This role requires a deep understanding of the ANZ and Korea markets, including cultural nuances, consumer behavior, and digital trends.
Key Responsibilities
Customer Relationship Management:
Nurture and grow relationships with key customer stakeholders to support quality solution planning, seamless delivery, and governance. Develop executive-level communication strategies to lead value-driven conversations.
Customer Strategy and Growth:
Identify business priorities and opportunities to accelerate solution deployment and adoption. Collaborate with internal teams and customers to co-design programs that enhance operational health and long-term success.
Delivery and Program Management:
Coordinate cross-functional teams to ensure value realization and operational performance. Proactively identify and resolve blockers, structuring actionable programs of work.
Solution Adoption and Consumption:
Drive customer progress toward adoption milestones, monitor key metrics, and address gaps to increase usage and impact.
Qualifications
Minimum 7 years of experience in Account Management, Sales, or Customer Success roles within the tech industry, with a strong understanding of Cloud Technologies or relevant software.
Skills
Proficiency in English and Korean, with excellent communication skills and the ability to present confidently to senior stakeholders such as CTOs and CEOs.
Only shortlisted candidates will be contacted. EA Registration No.: R21101515, Lydia Poon Khai Yee
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544
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Customer Success Manager
Posted today
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Job Description
Customer Success Manager
Department:
AMCS
Employment Type:
Full Time
Location:
Singapore, SG
Reporting To:
Yael Naim
Description
Are you a passionate and enthusiastic Customer Success Manager with a wealth of experience managing customers in the SaaS industry? Are you looking for your next challenge in an emerging and exciting market? Do you have experience working with medium to large customers across APAC? If yes then we want to hear from you!
The impact you will have: You will join our global Revenue team, and champion the value of Elliptic and help uncover and develop new commercial opportunities within our base of existing customers. As a
Customer Success Manager,
you will be responsible for managing a nominated list of customers, based in the APAC region. In this important and strategic role, you will play a major part in their
Success journey to ensure our customers are successful using Elliptic blockchain analytics solutions, and in building and growing the size of our accounts.
Your core deliverable will be achieving a net account retention rate as well as account upsell targets.
In addition, you will take the lead in onboarding and training our customers in using the product to enhance the customer experience and improve satisfaction. This is an exciting opportunity for an experienced individual looking for a role where you can make an impact not just on the company you work for but also in an emerging technology sector. Fascinating and challenging work is the norm - working at Elliptic is never boring!
Please note that due to the location of this role’s primary client base,
Mandarin fluency is a requirement .
Key Responsibilities
What you’ll do:
Onboard new customers, ensuring we deliver long term success and become a partner to them, delivering on their objectives
Be our customer’s champion and collaborate cross-functionally to deliver a great customer experience
Develop and maintain high quality Success plans to achieve adoption, retention, advocacy and identify upsell targets within your accounts
Partner with the Account Executives on the enterprise accounts, to identify and deliver value growth on the accounts.
Lead the end-to-end sales process for upsell opportunities in your non-enterprise accounts including pitches, demos & contract negotiation
Drive a high NDR and GDR on your book of business.
Share feedback from the field that contributes to our product roadmap
Skills, Knowledge & Expertise
You will be a great fit here if you:
Have experience in Account Management and can successfully deliver an upsell target across target accounts, particularly in Financial Services
Have worked across a broad customer base in the APAC region
Are flexible, adaptable and comfortable with changing priorities
Strong sense of curiosity and desire to deliver great customer experience
Excellent communicator with strong interpersonal skills
Use your analytical skills to analyse customer usage and engagement data to identify trends and opportunities for additional services
Have managed difficult client relationships, such as churn or downsell conversations, and obtain the best outcome for both the company and our customers.
Experienced in evaluating customer needs and preferences and being able to showcase real proof of value to our customers as they grow and expand with us.
Have a collaborative mindset
Address problems immediately and can work across functions to solve problems
Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team
Our ideal candidate has:
3-5 years Customer Success or Account Management experience selling & supporting SaaS solutions
Experience working with customers distributed across many internal teams
Strong relationship building skills, with track record of building advocacy, retention and generating net new business
Demonstrated track record of success and quota over achievement
Able to work in a matrix organisation, and the ability to share the spotlight
A strong work ethic and an entrepreneur’s mindset. You’re comfortable creating value in a low structure environment while being agile and resilient
Interest and curiosity about digital assets and the crypto economy
Bonus Points for:
Knowledge or experience in AML, particularly for crypto
Experience working in the blockchain / Web3 industry
Additional language skills: French
Keen interest in public speaking and being present in events across the region
Job Benefits
Competitive salary
Share Options
Holiday - 24 days of annual leave in addition to Singapore gazetted holidays
Health insurance
Personal training budget
Laptop + equipment you need
Home office allowance
Full access to Spill Mental Health Support
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customer success manager
Posted today
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Job Description
Join Captain’s Eye – Where AI Meets Maritime Innovation
Captain’s Eye is a fast-growing AI tech company revolutionizing safety and operational efficiency in the maritime industry through advanced CCTV and real-time analytics. Our technology empowers shipping companies worldwide with smart surveillance, actionable insights, and proactive risk management — making operations safer, faster, and more efficient.
Why this role matters
As our Customer Success Manager, you won’t just manage accounts — you’ll be the trusted partner guiding our customers to achieve their goals and unlock the full potential of our platform. Your work will directly influence customer satisfaction, product adoption, and the growth of Captain’s Eye globally. You’ll meet customers regularly — both virtually and face-to-face — to strengthen relationships and ensure they get maximum value from our solution.
What you’ll do
Build and grow a portfolio of customer accounts, ensuring exceptional satisfaction and long-term retention
Be the go-to contact post-onboarding, developing strong relationships with decision-makers and key stakeholders
Meet customers in person and online for ongoing relationship-building, training, and strategic discussions
Identify upsell and cross-sell opportunities that align with customer needs and drive business growth
Collaborate with Sales and Product to deliver tailored solutions and create real impact
Monitor account health through data, addressing risks before they become issues
Lead QBRs, product training, and success planning sessions to maximize customer value
Maintain accurate records in CRM and customer success tools
What you bring
Experience in Customer Success or Account Management (B2B SaaS preferred; maritime or AI experience a plus) – 2+ years is an advantage, but not mandatory
Strong communication and relationship-building skills
Proven ability to identify opportunities and drive customer growth
Data-driven mindset with the ability to translate insights into action
Thrives in a fast-paced, high-growth environment
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