3280 Retail Manager jobs in Singapore

A bakery retail manager is responsible for overseeing all aspects of bakery operations, including staff management, inventory and supply ordering, sales targets, customer service, and financial record-keeping , all while maintaining a clean and appealing environment for customers and ensuring the production of high-quality baked goods. They combine leadership and communication skills with an understanding of baking, inventory, and finances to ensure the bakery meets its business goals.

Key Responsibilities

• Staff Management: Recruiting, training, scheduling, and motivating bakery staff to provide excellent customer service and achieve store goals.
• Sales and Finance: Monitoring financial records, managing cash flow, achieving sales targets, and analyzing business data to improve performance.
• Inventory Control: Managing inventory levels, ordering supplies, and ensuring products are fresh and well-organized to prevent shortages.
• Operations: Overseeing daily operations, maintaining store cleanliness, and ensuring that baked goods are prepared, displayed, and sold efficiently.
• Customer Service: Ensuring customer satisfaction by handling inquiries and complaints and maintaining a welcoming atmosphere.
• Compliance: Implementing and maintaining safety measures, adhering to food safety regulations, and following company policies.

Required Skills

• Leadership & Communication: To motivate staff and manage the team effectively.
• Financial Acumen: For managing budgets, inventory costs, and financial records.
• Problem-Solving: To resolve customer complaints and address operational challenges.
• Technical Knowledge: Understanding of bakery operations, food safety, and product display.
• Customer Service: A strong focus on ensuring a positive customer experience.

Key Responsibilities

1. Driving Business Excellence

• Develop and execute a comprehensive retail strategy to achieve sales targets, profitability, and market share growth.
• Own the P&L for all retail stores, driving profitability through effective cost management, resource allocation, and loss prevention strategies.
• Analyze store-level sales data, market trends, and competitor activity to identify opportunities for growth and implement action plans.
• Monitor and optimize store operations to ensure efficiency, compliance, and alignment with business objectives.
• Conduct regular store visits to assess performance, provide guidance, and ensure consistency in execution.
• Drive initiatives to improve footfall, conversion rates, and average transaction values at the store level.

2. Customer Experience Management

• Champion a customer-first culture, ensuring all stores deliver consistent, high-quality customer service that meets established standards.
• Leverage existing VOC (Voice of Customer) data to identify customer needs, address pain points, and enhance service delivery. Guide store teams to act on VOC insights to standardize and improve the overall shopping experience.
• Focus on implementing and embedding standardized customer service practices across all stores to ensure consistency and excellence.
• Lay the groundwork for future personalization initiatives by first building a strong foundation of standardized customer service practices.

3. Product and Range Optimization

• Collaborate with buying and merchandising teams to curate product ranges that align with customer needs and preferences.
• Use store-level sales data and customer feedback to optimize product offerings, ensuring relevance and alignment with market trends.
• Drive the successful execution of product launches, seasonal campaigns, and promotional activities at the store level.
• Ensure stores maintain optimal stock levels, with a focus on availability, accuracy, and alignment with customer demand.
• Monitor product performance and work with store teams to adjust displays and offerings to maximize sales.

4. People Leadership and Development

Inspire, lead, and develop high-performing store teams to foster a culture of collaboration, accountability, and innovation.

• Drive talent development initiatives, ensuring a strong pipeline of future leaders and a highly engaged workforce.
• Conduct regular performance reviews, provide constructive feedback, and address performance gaps effectively.
• Promote diversity, inclusion, and employee well-being across all store teams.
• Support engagement initiatives to improve team morale and ensure alignment with company values, empowering store managers to take ownership of local team engagement.
• Set clear performance expectations and recognize outstanding contributions to motivate and retain top talent.

Job Requirements

Education and Experience

• Bachelor's Degree in Business Administration, or a related field.
• Minimum of 8 years of experience in multi-store retail management, with a proven track record of driving business growth and operational excellence.
• Demonstrated success in leading store teams, managing P&L, and delivering exceptional customer experiences.

Key Competencies and Skills

• Business Acumen. Strong understanding of retail market trends, financial management, and operational excellence.
• Customer-Centric Management. Proven ability to leverage customer insights to drive loyalty and satisfaction.
• People Leadership. Exceptional skills in talent development, team engagement, and culture building.
• Product Expertise. Ability to optimize product offerings and align them with customer needs and market trends.
• Analytical and Data-Driven. Strong numerical and analytical skills to inform decision-making and optimize performance.
• Stakeholder Management. Excellent communication and influencing skills to collaborate with internal and external stakeholders.
• Adaptability and Innovation. Open-minded, creative, and solution-oriented in addressing challenges and seizing opportunities.

Starlight Group

About Us: We are a collection of jewellery businesses, each catering to distinct consumer market segments. Our specialty lies in 916/999 gold jewellery within the Singapore market. Established in 2019 to fill a void in the gold financing industry, our company swiftly expanded its reach beyond Singapore to Indonesia. Embracing a dynamic pace, we aim to foster mutual growth in both business and the professional development of our employees to achieve collective success.

Job Description:

The Retail Manager will oversee all aspects of store operations, including sales, customer service, staff management, inventory control, and financial performance. The ideal candidate will have a strong background in retail management, excellent leadership skills, a customer-focused mindset, and the ability to work flexible hours, including weekends and holidays.

Responsibilities:

• Drive store sales to meet or exceed targets.
• Ensure high levels of customer satisfaction and handle customer complaints professionally.
• Recruit, train, and manage store staff, including performance evaluations and scheduling.
• Oversee inventory management, ordering, and stocking of merchandise.
• Manage store budgets, prepare financial reports, and implement cost control measures.
  Ensure compliance with company policies, maintain a safe and clean store environment, and oversee loss prevention.

Requirements:

• Proven experience as a Retail Manager or in a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Customer-focused with a strong understanding of customer service principles.
• Analytical and problem-solving skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Proficient in MS Office and retail management software.
• High school diploma or equivalent; a Bachelor's degree in business administration or a related field is a plus.
  Flexibility to work varied shifts, including weekends and holidays.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for career advancement and professional development.
• Employee discounts on store products.

Responsibilities:

• To manage the day to day running of the shop with the aim of achieving optimum profit by maximizing sales and controlling direct shop expenses.

• To report to the Area Manager regarding all shop and staff concerns.

• To manage all aspects of stock preparation, ensuring that the shop is sufficiently stocked.

• To demonstrate excellent customer service and promote good practices within the shop.

• To meet required performance standards and targets.

• To motivate and support shop staff.

• Responsible for cash handling, banking and associated administration procedures, ensuring that all cash register operations are carried out in accordance with the company policies and procedures.

• To comply with the company's policies and procedures, particularly in relation to shop security, health and safety regulations and the processing of administration requirements.

• To ensure that the confidentiality is maintained at all times.

• To conduct performance development reviews and staff appraisals ensuring the Area Manager is advised of any identified training needs.

• To plan staff hours and schedule off days, annual leave and replacement off days.

• To ensure orders via online platforms such as Foodpanda etc., are executed in a timely manner.

• Key holder of shop.

• Ad hoc duties as required.

Requirements:

• Ability to work in a fast-paced environment.

• Ability to multitask.

• 6 day work week.

• Required to work on weekends.

The Retail Manager is responsible for overseeing the daily operations of the store, driving sales performance, ensuring excellent customer service, and managing the store team. This role plays a key part in achieving business goals, maintaining brand standards, and delivering an exceptional shopping experience.

Key Responsibilities

1. Sales & Business Performance

• Achieve and exceed sales targets, KPIs, and profitability goals.
• Monitor and analyze sales reports to optimize product mix and identify opportunities for growth.
• Implement action plans to drive sales performance.

2. Store Operations

• Oversee smooth daily operations of the store in line with company standards.
• Manage inventory levels, stock replenishment, and loss prevention.
• Ensure compliance with SOPs, policies, and safety regulations.

3. Customer Experience

• Deliver excellent customer service standards consistently.
• Handle escalated customer queries and complaints effectively.
• Develop initiatives to enhance customer engagement and loyalty.

4. People Management

• Lead, motivate, and supervise the retail team to achieve store goals.
• Recruit, train, and develop staff to maintain high service standards.
• Plan staff schedules, assign duties, and conduct performance appraisals.

6. Reporting & Administration

• Prepare and present regular sales, operations, and performance reports.
• Manage store budgets and expenses effectively.
• Ensure compliance with legal, health, and safety standards.

7. Marketing & Promotions Support

• Implement and oversee in-store promotions and marketing campaigns.
• Collaborate with the marketing team to drive store traffic and awareness.
• Track promotion effectiveness and recommend enhancements.

Requirements

• Diploma/Degree in Business, Retail Management, or related field.
• Minimum 5 years' experience in retail management, preferably in fashion
• Proven track record of achieving sales and operational targets.
• Strong leadership, people management, and coaching skills.
• Excellent communication, problem-solving, and customer service skills.
• Strong business acumen with the ability to analyze sales data and market trends.
• Flexibility to work weekends, public holidays, and retail hours.

The Retail Manager (store in charge) is responsible for achieving the sales target assigned by the Store Manager/ Operations Manager. The main function is to help in supervising the retail staff under their care. You will be in charge of monitoring and mentoring all employees in their day to day activities in the stores, handle customers in their queries and complaints and be able to solve issues which may arise on ground from time to time.

KEY RESPONSIBILITIES

• Be reliable and responsible for day to day operations
• Monitor staff and promoter performance and behavior at the sales floor
• Conduct on-the-job training for new joiners
• Display strong product knowledge and good customer service
• Monitor merchandise movement and communicate with Buyers and Managers the performance of merchandise
• Recommend to improve business and service to customers
• Handling of stock take preparation
• Ensure items are well stocked
• Key holder, for store opening and closing and as duty supervisor / manager in the absence of the store manager
• Manage sales area housekeeping including storeroom
• Develop and train staff according to business needs and goals
• Monitor store costs accordingly (staff cost, stock losses and write offs)
• Ensure that displays are clean, neat and tidy at all times
  Training of new staff on the ordering of products via AS400 and other ordering system in placed, be the main contact person for other store in charge for any technical needs

REQUIREMENTS

• Minimum NITEC / Diploma qualifications.
• Minimum 5 years of supervisory experience in retail, FMCG industry.
• Meticulous and strong in mathematical calculations and figures.
• Computer Literate.
• Proficient in English (Spoken & Written) and a mother tongue will be an advantage.

• Ability to:

• Analyze the sales trends for the assigned sections.

• Handle difficult customers to resolve issues.

• Able to work retail hours and shift.

Responsibilities:

• Support Retail Manager in day-to-day store operations
• Lead and manage retail associates to achieve sales and service targets
• Handle manpower planning, duty rosters, and training
• Ensure merchandising, stock management, and visual display compliance
• Drive excellent customer experience and service recovery
• Take charge during peak periods (Oct–Jan)

Requirements:

• Min. 1 year full-time retail experience, preferably in supervisory role
• Strong leadership, interpersonal, and communication skills
• Able to manage staff across shifts and multiple outlets
• Willing to commit to 5-day work week including weekends & PH
• No long holiday plans from Oct–Jan

For quicker respose, please send your resume to:

WS @ | TG @ CWJAYE

Jaye| R |Rapid Recruitment Asia Pte Ltd |16C826

Job Scope :

• Assist with opening/closing procedures, staffing schedules, and daily workflow adherence

• Supervise, coach, and train sales associates, fostering high customer service standards and empowering the team to hit sales objectives

• Provide excellent service, manage escalated issues, and uphold a positive brand experience

• Ensure stock levels are maintained, displays are refreshed to highlight functional collections, and merchandise is replenished based on demand

Job Overview

We are looking for an experienced and dynamic Retail Manager to oversee operations across multiple store locations. The Retail Manager will be responsible for driving sales growth, maintaining operational excellence, and ensuring a superior customer experience. This leadership role requires strategic planning, effective team management, and the ability to adapt to a fast-paced retail environment.

Key Responsibilities

• Sales Leadership & Strategy:
• Develop and execute strategic sales plans to achieve revenue and profitability targets.
• Monitor store performance and analyze sales data to identify trends and opportunities.
• Plan and oversee marketing initiatives and promotional campaigns to boost sales.
• Ensure the implementation of merchandising and pricing strategies across all locations.

Operational Management:

• Manage the overall operations of multiple retail outlets to ensure consistency and efficiency.
• Collaborate with inventory teams to ensure proper stock levels and timely restocking.
• Implement and maintain company policies, procedures, and quality standards.
  Conduct regular store visits to monitor performance and ensure operational excellence.

Customer Service Excellence:

• Establish and maintain high customer service standards across all locations.
• Address escalated customer complaints and implement strategies for improved satisfaction.
  Gather and analyze customer feedback to enhance the shopping experience.

Team Leadership & Development:

• Recruit, train, and develop store managers and retail staff.
• Set clear performance goals and provide regular coaching and feedback.
• Conduct team meetings to align on business goals, share updates, and recognize achievements.
• Foster a positive and inclusive workplace culture that encourages teamwork and productivity.

Compliance & Safety:

• Ensure compliance with workplace safety regulations and local laws.
  Monitor adherence to health, safety, and hygiene protocols across all stores.

Requirements:

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Minimum of 5-7 years of experience in retail management, with experience managing multiple locations.
• Proven ability to drive sales and exceed targets.
• Exceptional leadership, organizational, and problem-solving skills.
  Strong analytical skills to interpret sales data and develop actionable strategies.

Proficiency in computer applications, including:

• Microsoft Office Suite (Excel, Word, PowerPoint).
• POS (Point of Sale) systems and retail management software.
• CRM and inventory management tools.
• Excellent communication and interpersonal skills to work with diverse teams and customers.
• Knowledge of market trends and customer preferences.
• Multilingual proficiency is a bonus.

Why Join Us?

• Take charge of managing and growing operations across multiple retail locations.
• Work in a dynamic environment that values innovation, collaboration, and excellence.
• Comprehensive benefits package, including (list benefits such as medical insurance, bonuses, etc.).
• Opportunity to make a significant impact and grow within a fast-expanding organization.