GUCCI Team Manager
Posted today
Job Viewed
Job Description
Summary
Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
Job Family Description -Store Management:
Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand.
Sub-Job Family Description - Department/Floor Manager:
Manages every operation in the department or on the floor to guarantee a unique customer experience. Collaborates with store manager and assistant store manager in smooth running of operations, loss prevention compliance, human resources management and visual merchandising presentation.
Job Description
KEY RESPONSIBILITIES
Team management and development
- Promote a positive and professional team environment that fosters trust, integrity, and superior performance standards, leading by example.
- Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.
- Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.
- Conduct regular and monthly performance conversations, discussing results and developing action plans.
- Participate in attracting, recruiting, and onboarding a high performing team.
- Manage the employee lifecycle of the client advisor both online through Workday and local platforms and offline through paper forms and documents.
- Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution.
- Monitor your team's adherence to company policies and procedures; follow up when needed.
- Support opening and closing of the store as Manager on Duty.
- Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.
- Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors.
Client service and development
- Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
- Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
- Full utilization of the various clienteling tools to activate, retain and grow team and personal client base.
- Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs.
- Lead from the shop floor, actively selling and role modelling the selling ceremony.
- Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
- Manage and resolve customer issues, delighting and retaining the client relationship.
Product and business development
- Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
- Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
- Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
- Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
- Utilize digital platforms to support store and online product sales.
JOB REQUIREMENTS
- Be Curious, Empathic and Sensitive
- Minimum 2 – 3 years of experiences in a supervisory capacity from the retail or service industry, preferably with a proven track record in luxury fashion
- Direct people management (team of 6/7) a strong plus
- Well-groomed and driven with strong leadership and communication skills to manage teams in achieving set standards for all aspects of store operations.
- Independent individual with strong decision-making skills
- Passionate in growing a career within the luxury fashion industry.
Job Type
Regular
Start Date
Schedule
Full time
Organization
Gucci Singapore
Luxury Retail Assistant
Posted today
Job Viewed
Job Description
Any 4-5 days/ week (including weekends & PH)
Central areas
- Provide customer service
- Stock replenishment
- Housekeeping
- Other ad hoc duties assigned
Jessica Nguyen Huynh Thanh Truc
CEI Reg. No. R
EA License No. 99C4599
We regret that only shortlisted candidates will be notified.
Tell employers what skills you haveProduct Knowledge
Customer Service Oriented
Housekeeping
Interpersonal Skills
Inventory
Arranging
Retail Sales
Selling
Customer Satisfaction
Team Player
Customer Service
Luxury Retail Manager
Posted today
Job Viewed
Job Description
Pomellato Boutique in Singapore is currently seeking a highly skilled and experienced Luxury Retail Manager to join our dynamic team.
Job Description:
We are looking for a results-driven individual to manage the store, staff, and stock. The ideal candidate will have excellent leadership skills, be able to motivate and inspire their team, and drive sales growth while maintaining exceptional customer service standards.
Key Responsibilities:
- Lead and develop a high-performing team of retail professionals
- Drive sales growth through effective visual merchandising, marketing, and promotional strategies
- Develop and maintain strong relationships with customers and local partners
- Monitor and control store expenses, including labor costs, inventory, and operations
Requirements:
The successful candidate will possess:
- A proven track record of success in luxury retail management
- Excellent leadership, communication, and interpersonal skills
- Ability to work independently and as part of a team
- Familiarity with CRM systems and data analysis
Benefits:
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
Others:
This role requires a self-motivated and disciplined individual who is passionate about delivering exceptional customer experiences and driving business results.
Luxury Retail Sales Professional
Posted today
Job Viewed
Job Description
We are seeking a skilled Luxury Retail Sales Professional to join our team.
About the Role:This is an exciting opportunity for a customer-focused individual who is passionate about delivering exceptional sales and service experiences.
Key Responsibilities:- Welcome and assist clients with warmth, professionalism, and product expertise.
- Support sales by promoting merchandise and upselling where appropriate.
- Maintain visual merchandising, store presentation, and overall boutique ambiance.
- Process sales transactions accurately and assist with payment and invoicing.
- Assist with stock management, inventory control, and merchandise replenishment.
- Handle client inquiries, feedback, and minor issues promptly and courteously.
- Support store operations, including opening/closing procedures and compliance.
- Collaborate with the team to achieve sales targets and deliver a seamless client experience.
- Demonstrated passion for luxury retail and excellent product knowledge.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and meet sales targets.
- Friendly and approachable demeanor with a focus on delivering exceptional customer service.
- Ability to maintain a high level of energy and motivation in a dynamic retail environment.
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- The chance to work with a prestigious luxury brand.
- A dynamic and supportive team environment.
To apply for this exciting opportunity, please submit your application through our website.
Temp Luxury Retail Assistant
Posted today
Job Viewed
Job Description
Location: MBS
Working hours: Rostered shifts, 8-9 hours/day (any 4-5 days/ week, including weekends)
- Sales
- Provide customer service
- Stock replenishment
- Other ad hoc duties assigned
Jessica Nguyen Huynh Thanh Truc
CEI Reg. No. R
EA License No. 99C4599
We regret that only shortlisted candidates will be notified.
Tell employers what skills you haveProduct Knowledge
Sales
Upselling
Customer Service Oriented
Housekeeping
Interpersonal Skills
Inventory
Retail Sales
Selling
Customer Satisfaction
Team Player
Customer Service
Luxury Retail Advisor Fine Jewellery
Posted today
Job Viewed
Job Description
- Working days & hours: 5days, 44hrs (Rotate shift)
- Location: Jewel /Takashimaya
- Salary: Basic $2300 - $800 + 200 fix allowances + uncapped commission
Responsibilities & Duties
- Daily store operation & housekeeping
- Ensuring daily stock inventory
- Maintain store appearance and visual merchandising standards
- Attending client inquiries and feedback
- Deliver exceptional customer service and support
- Provide product advice and recommendations
- Handle point-of-sale transactions
- Assisting client repair request and follow up on the process
- Daily opening and closing (follow company SOP)
- Cash counting
- Opening closing safe box
- Complete task assigned by manager
- Doing basic paperwork, filing & excel sales report
- Daily settlement
WhatsApp: (Shermaine)
Siah Sze Ming Reg No: R
The Supreme HR Advisory Pte Ltd EA No: 14C7279
LUXURY RETAIL EXECUTIVES – Most Iconic Brands
Posted today
Job Viewed
Job Description
Step into the world of high fashion of YOUR CHOICE
- Luxury watches, fine jewelry, leather goods, sneakers or eyewear boutique
- Provide a world-class client experience , ensuring every customer feels valued
- Meet and exceed sales and KPI targets
- Maintain deep product knowledge and share brand storytelling
- Support visual merchandising to keep boutique aligned with brand standards
- Build strong clienteling relationships for repeat business
- Genuine passion for luxury retail & craftsmanship
- Excellent communication and interpersonal skills
- Well-groomed, polished & professional presence
- Team player with a positive, can-do attitude
- Ability to work retail hours, weekends and public holidays
Previous luxury or premium retail experience is a PLUS
- Basic SGD 2,400 – 3,000+ (Retail Executive)
- Generous incentives & commission schemes
- Global luxury brand training
- Employee privileges and staff discounts
Career growth across regional and global networks
Apply now and advance your career with the world's most prestigious luxury houses:
Forward your resume with photo to . Email subject: Luxury RA
Contact:
-
- Only shortlisted candidates will be contacted.
Athirah Bte Rosli (R
CREW by HRNet | HRnet Ventures Pte Ltd (24C2435)
Be The First To Know
About the latest Gucci Jobs in Singapore !
Luxury Retail Sales Associate - Islandwide Opportunity
Posted today
Job Viewed
Job Description
Luxury retail sales associates play a pivotal role in daily store operations and housekeeping, including inventory checks and client inquiries. They provide exceptional customer service, assist with client repair requests, and follow up on the process.
- Daily store opening and closing
- Cash counting and safe box management
- Executing tasks assigned by managers
- Basic paperwork, filing, and Excel sales reporting
- Daily settlement
The ideal candidate has experience in luxury retail or watches and jewelry and is able to commit to retail shift hours, including public holidays and weekends.
Responsibilities- Product Knowledge
- Sales Performance
- Customer Experience Enhancement
- Store Maintenance
- Inventory Management
- Client Relationships Building
- Retail Sales Excellence
- Promotional Selling
- Attention to Detail
- Time Management Efficiency
- Excel Data Analysis
- Client Satisfaction
- Exceptional Customer Service
- Service Quality Improvement
UP$6.5K Assistant Boutique Manager | Luxury Retail
Posted 7 days ago
Job Viewed
Job Description
PURPOSE
Managing day-to-day boutique operations, transforming corporate objectives into operational goals at a boutique level. Being the brand ambassador to reflect brand image to boutique customers. Attain desired results through creative and effective use of resources, retail and CRM tools. Prepare business analysis and action plans to achieve sales targets. Assist the boutique manager in his/her role.
KEY RESPONSIBILITIES
SALES
- Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
- Maximize profit whist controlling & minimizing costs (discount, general expenses, third party commissions).
- Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
- Organize private viewing with potential VIPs in your region.
- Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
- Act as a reference in terms of building action plans to achieve personal targets.
- Assist boutique manager in exceeding boutique budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
- Achieve Boutique KPIs defined by Boutique Manager and/or regional brand manager.
- Learn and support the boutique manager with implementing HQ commercial guidelines (Retail Manual).
- Support the preparation and delivery of monthly boutique meetings and follow-up actions.
- Analyze each boutique visit with concerned sales member and build action plan to for possible conversion/retention.
TEAM MANAGEMENT
- Act as a manager-on-duty when the boutique manager is absent
- Identify and share with the boutique manager the training needs of boutique members.
- Ensure monthly staff programs are planned and communicated to boutique manager.
- Responsible for supporting the boutique manager in integrating and training new and existing team members.
- Monitor staff appearances and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
- Provide support to boutique manager in coaching of each boutique member and collective objectives, via (not limited to) team meetings, on the job trainings, assignment of tasks, and feedback on expectations.
- Organize boutique team schedules and solve conflicts, to ensure work equality of staff in terms of working hours and opportunities.
STORE MANAGEMENT
- Ensure Excellence in at outside of the boutique.
- Ensure maximum client welcoming, handling, and servicing.
- Demonstrate brand ambassadorial skills, at any given time, with partners or local dignitaries.
- Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
- Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.
STORE OPERATIONS MANAGEMENT
- Learn and practice compliance with Group and Brand (Retail Manual) procedures.
- Act as a manager-on-duty when the boutique manager is absent.
- Actively ensure accuracy of monthly (quarterly, yearly) stocktaking and quality control.
- Actively ensuring all measures to avoid stock discrepancies at all times.
- Ensuring maintenance of all boutique timepieces when necessary: changing of straps polishing, servicing, etc.
- Weekly follow up with regional head office for stock replenishments and active order requests.
FINANCIAL & CASH REGISTER CONTROL
- Compliance with procedures, and with legal, fiscal and customs regulations.
- Control cash register.
REPORTING
- Ensure timely reporting of sales (daily, monthly) in accordance with boutique brand and sales manager.
- Identify strengths and weaknesses in existing operation to define action plans for implementation.
CUSTOMER EXPERIENCE & CRM RELATED ACTIVITIES
- Support and ensure the boutique team confidently delivers Lange selling ceremony.
- Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
- Proactively participate in VIP events and orders, be considerate of our boutique opportunities.
- Ensure accurate and genuine relationship building with customers.
- Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
- Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.
- Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. E • EA License No. 01C4394 • R (Lau Jing Wen)
UP$4K Retail Operation Executive | Luxury Retail
Posted 7 days ago
Job Viewed
Job Description
MAIN PURPOSE
Responsible for coordination of the in-store operations and supporting sales activities, ensuring the effectiveness of our process and flows to create a seamless client experience in the boutique.
KEY RESPONSIBILITIES
Supply Chain /Logistics
- Responsible for inventory control and follow up on shipments, transfers and consignment.
- Coordinate shipments. Collaborate with the Central Sales Operations Coordinator in HQ.
- Warehouse coordination. Ensure smooth product allocation flow.
Stock Management
- Monitor stock, sales, back orders and deposit lists.
- Replenish and order model stock, accessories & POS materials.
- Collect special order requests from the boutiques and collaborate with the HQ Operations and execute.
- Accurate fulfillment of the “defect watch report” and tracking of the defective watches.
Allocation Distribution
- Allocate products according to back orders, clients and sales targets.
- Coordinate high-end, limited timepiece movements. Execute the limitation timepieces allocation precisely.
Sales Operations & Administration
- Review rosters, leave & overtime records.
- Ensure compliance and audit in collaboration with office.
- Verify and follow up of customer payments and VAT-off sales.
- Handle store vendor management and payment.
- Manage store petty cash and T&E spending with Boutique Manager.
- Manage after sale service from reception, tracking to delivery, handle customer enquiries.
- Ordering store supply and stationery.
Sales Support
- Support client-facing team with completing back-office tasks during and after selling ceremonies, tasks where client-facing team must leave the client alone if they conduct.
- Conduct selling ceremonies when all the client-facing team members are occupied with clients, until someone becomes free.
- Take shifts on weekends and public holidays and cover other retail operations team member in case of sickness, holidays.
Planning & Analysis
- Monitor weekly & monthly forecast
- Maintain and ensure daily clientele book quality
- Support monthly store meeting and report
- Consolidate monthly commission report
- Consolidate staff KPIs and incentive results
Marketing Activation
- Maintain event client list by collaborating with office team
- Ensure product availability for events, campaigns, launch plans, client trips, displays and boutique action plans.
- Oversee product consignments and carnet management.
- Ensure client information registration accuracy after event
- Ensure timely and accurate report on leads / sales after events
- Order and track customer gift
JOB REQUIREMENTS
- Diploma or Degree in Business Administration, Retail Management, or a related field.
- 1-2 years of experience in a similar role, preferably in luxury retail or boutique operations.
- With prior sales experience is a plus.
- Language proficiency: English & another language.
- Familiarity with inventory management systems and customer relationship management (CRM) software.
- Excellent organizational and multitasking abilities.
- Proficiency in MS Office (Word, Excel, PowerPoint) and retail software.
- Strong attention to detail and problem-solving skills.
- Exceptional communication and interpersonal skills.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. E • EA License No. 01C4394 • R (Lau Jing Wen)