2849 IT Support Specialist jobs in Singapore

Job Title: Desktop Support Specialist

The Desktop Support Specialist is responsible for providing timely and effective technical assistance to end-users regarding hardware, software, and network issues. This includes troubleshooting and diagnosing desktop, laptop, printer, and peripheral device problems.

Troubleshooting and Technical Assistance:

• Provide technical support for operating systems, applications, and other software tools.
• Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
• Install and configure operating systems, software applications, and updates.
• Set up and configure network printers and other peripherals.

System Maintenance and Monitoring:

• Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
• Manage user accounts, permissions, and access levels as per company policies.

Documentation and Reporting:

• Maintain accurate records of hardware inventory, software licenses, and configurations.
• Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
• Generate reports on system performance, incidents, and resolutions for management review.

Collaboration and Training:

• Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
• Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
• Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

Qualifications and Skills:

• Nitec / Diploma Information Technology, or related field (or equivalent work experience).
• Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).
• Familiarity with hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.

Job Summary

We are seeking an experienced Desktop Support Specialist to join our team. In this role, you will be responsible for providing reliable technical support to customers, assembling and configuring custom desktop PCs, and performing on-site repairs and upgrades.

Your Key Responsibilities

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• Assemble and configure custom desktop PCs to meet customer specifications
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• Provide on-site technical support to customers, troubleshooting and resolving hardware-related issues
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• Perform on-site repairs and upgrades to ensure customer systems are running optimally
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• Conduct quality checks to ensure all systems delivered are in optimal condition
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• Drive logistics, transporting products, components, tools safely to customers' event locations
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Requirements

To be successful in this role, you must have a valid Singapore Class 3 driving license, a clean driving record, and good communication and interpersonal skills. You should also be physically able to handle the transport of desktop systems and equipment, preferably with experience in PC assembly and IT technical support.

What We Offer

In return for your hard work and dedication, we offer a competitive package including flexible working hours, weekends required. If you are a motivated and skilled individual who is passionate about delivering exceptional customer service, please apply today.

As a Desktop Support Specialist, you will be the first point of contact for employees seeking IT assistance. Your role will involve providing technical support for various hardware and software issues, troubleshooting problems, and maintaining accurate records of service standards tracking and dashboard reporting.

• Key Responsibilities:
• Troubleshooting IT-related issues, ensuring minimal downtime and optimal system performance.
• Maintaining data records, analyzing trends, and developing actionable insights to inform business decisions.
• Collaborating with service partners to enable seamless account creation, updates, and management.
• Coordinating IT provisioning and induction processes for new hires.
• Facilitating IT configuration changes and account access rights.
• Providing guidance on IT policies, processes, and responsibilities to users.

Requirements:

• Diploma in IT or Computing/Engineering or ITE Certificate with relevant experience.

Benefits:

• Performance Bonus.
• 18 Days Annual Leave.
• Contract up to Jan 2029 + Option to extend another 5 years.
• Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead).

Additional Information:

• Location: North West (Choa Chu Kang/ Bukit Panjang/ Bukit Batok & Gombak/ Yew Tee).
• This role is in partnership with the Employment and Employability Institute Pte Ltd ('e2i'). e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance, and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions.

Skills and Qualifications:

• Troubleshooting.
• Microsoft Office.
• Microsoft Excel.
• Dashboard.
• Hardware.
• Laptops.
• Rollout.
• Administration.
• Accounting.
• Team Lead.
• Customer Satisfaction.
• ITIL.
• Microsoft Word.
• Customer Service.
• Service Excellence.
• Audit.

This key role requires an experienced technical expert to deliver exceptional support services, ensuring seamless operation of workplace technologies and excellent customer satisfaction.

• Provide prompt and professional assistance for desktops, laptops, mobile devices, and related peripherals.
• Identify and resolve hardware, software, and network connectivity issues in a timely manner.
• Install, configure, and maintain operating systems, applications, and security tools across multiple platforms.
• Collaborate with infrastructure, network, and security teams to address cross-functional problems.

A degree in Information Technology or Computer Science is required. Minimum 4 years of relevant IT experience, including 2 years in a senior or lead role. Strong expertise in Windows and macOS environments, Microsoft 365, and enterprise collaboration tools is essential.

We are seeking a skilled Desktop Engineer to join our team.

• Provide first and second-level support to end-users for desktop and laptop issues (hardware, software, networking).
• Install, configure and upgrade desktop hardware, operating systems (Windows, Mac, Linux), and software applications.
• Diagnose and resolve desktop hardware, software and networking issues to minimize downtime.
• Ensure desktops and laptops are compliant with the company's security policies, including patching, antivirus software and system updates.
• Set up and configure user accounts, permissions and profiles within the IT environment.
• Troubleshoot and resolve issues related to desktop network connectivity and ensure seamless access to company resources.
• Deploy software applications and system updates via remote deployment tools and scripting.
• Document all support tickets, technical procedures and configurations for future reference and knowledge sharing.
• Perform routine checks, preventive maintenance and repair of desktop equipment.

• 2+ years of experience in desktop support, IT helpdesk, or similar technical roles.
• Strong knowledge of Windows (7, 10), macOS and Linux desktop environments.
• Experience with common desktop applications (Microsoft Office Suite, email clients, etc.) and troubleshooting software-related issues.
• Knowledge of networking concepts (e.g., IP addressing, DNS, DHCP, VPN, etc.).
• Familiarity with desktop hardware components and ability to troubleshoot and repair hardware issues.
• Experience using remote desktop tools and software deployment technologies.
• Experience with Active Directory for user management, group policies and permissions.
• Strong interpersonal and communication skills, with the ability to interact effectively with end-users.
• Ability to quickly diagnose and resolve technical issues under pressure.

Job Overview:

We are seeking an exceptional Desktop Engineer Support professional to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers.

**Job Title:** Desktop Support Specialist

We are seeking a skilled Desktop Support Specialist to join our team. In this role, you will be responsible for providing technical assistance and support to our customers.

• Address user tickets regarding hardware, software, and networking.

• Walk customers through installing applications and computer peripherals, asking targeted questions to diagnose problems.

• Guide users with simple, step-by-step instructions and conduct remote troubleshooting.

• Test alternative pathways until you resolve an issue and customize desktop applications to meet user needs.

• Direct unresolved issues to the next level of support personnel and follow up with clients to ensure their systems are functional.

• Report customer feedback and potential product requests.

• Help create technical documentation and manuals.

• Troubleshoot problems associated with network connectivity and workstation hardware/software.

• Install, upgrade, support, and troubleshoot printers, computer hardware, and other authorized peripheral equipment.

• Strong technical skills in hardware, software, and networking.

• Excellent communication and problem-solving skills.

• Ability to work independently and as part of a team.

• Proficiency in remote troubleshooting and technical documentation creation.

• Opportunity to work with a dynamic team.

• Professional development and growth opportunities.

• Competitive salary and benefits package.

Job Title: Desktop Support Specialist

We are seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will provide expert-level technical support for desktop hardware and software issues.

Responsibilities include resolving user account problems, network access and folder permissions issues, deploying and recovering IT assets, conducting asset verification and audits, and maintaining accurate records of hardware and software inventory.

You will also perform approved change requests for software installation and hardware configuration changes, assist the IT team in maintaining documentation and troubleshooting guides, and take on other duties as assigned by your supervisor.

• Bachelor's degree in Computer Science or related field
• Relevant IT certifications (Microsoft, AWS, Cisco/Fortinet) are an advantage

• Intermediate-level hands-on desktop troubleshooting proficiency with Windows and Linux software, hardware, Microsoft Office 365, networking, and audio-visual equipment
• Experience with scripting and automation tools (e.g., Microsoft Powershell, Windows Cmd Batch Script, Bash, Python)
• Good understanding of Windows and Linux software, hardware, and networking fundamentals
• Excellent communication and interpersonal skills

This is an excellent opportunity to work with a dynamic team and contribute to the growth and success of our organization.

This position offers desktop support for customers, providing prompt assistance with IT topics and issues. Ensuring software, licenses, and operations comply with established standards.

Main Responsibilities:

• Deliver desktop support services to users.
• Receive, prioritize, document, and resolve end-user help requests and escalate incidents as necessary.
• Perform imaging, re-imaging, asset inventories, and technical escalation to 3rd-party vendors or resolver groups.
• Update incident records, create and update work instructions, and document standards and procedures.

The ideal candidate will possess skills in UAT, Troubleshooting, Microsoft Office, Windows 10, Hardware, Outsourcing, Laptops, VDA, IT Operations, Tuning, Operating Systems, Windows, Customer Satisfaction, and ITIL.

We value our team members' growth and provide opportunities for professional development and skill enhancement.

This role is a great opportunity to contribute to the success of our organization and take your career to the next level.