8360 IT Professional jobs in Singapore

We are seeking a skilled Technical Service Specialist to provide on-site support for semiconductor equipment at customer sites.

• Installation, maintenance, and troubleshooting of complex technical systems

• Entry level from Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering can apply
• Preferably 1 to 2 years in Electronic/Mechanical/Engineering related job
• Able to travel internationally for service assignments

This is an excellent opportunity for individuals who enjoy working with technology and want to develop their skills in a fast-paced environment.

Technical Service Specialist

We are seeking a skilled and motivated Technical Service Specialist to provide high-quality technical support to our customers. This role will involve providing on-site service, technical advice, and maintenance support to ensure our products operate at their best.

• Provide proactive and reactive technical support to customers
• Install and test new equipment
• Maintain accurate records of customer interactions and product performance
• Collaborate with cross-functional teams to resolve technical issues
• Develop and deliver training programs for team members and customers

• Minimum 1 year related technical maintenance or service support experience
• Recognized engineering qualification - preferably electrical/electronic
• Candidates with no experience are welcome to apply

• Opportunity to work with cutting-edge technology
• Ongoing training and development opportunities
• Competitive compensation package

This is a full-time position working in a fast-paced, dynamic environment. You will be required to work independently and as part of a team to meet business objectives.

Join us in this pivotal role as a Product Support Specialist, where you will be instrumental in ensuring seamless product delivery.

This on-site position is based in Singapore, where you will facilitate product testing to meet stringent local standards. Your expertise will play a crucial part in both on-site and off-site installations, technical training, and resolving issues at project sites and test laboratories.

You will also manage various product-related matters across multiple project locations, guarantee timely documentation of servicing, claims, and project activities, thereby maintaining high operational efficiency.

To excel in this position, you should possess:

• Bachelor's degree or diploma in an engineering discipline
• Strong analytical and troubleshooting skills, with the ability to identify and rectify complex problems
• Excellent customer service and communication skills, enabling seamless collaboration with diverse stakeholders
• A minimum of 2 years' experience in project management or technical support
• In-depth knowledge of sanitary ware, fittings, and accessories
• The capacity to work effectively with test laboratories, consultants, plumbers, contractors, and navigate complex logistics efficiently

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will play a vital role in ensuring the smooth operation of applications and providing top-notch technical support to end-users.

Key Responsibilities:

• Provide technical support for data security products via email, phone, and on-site visits.
• Diagnose and troubleshoot configuration and functional issues both remotely and on-site.
• Collaborate with internal stakeholders to resolve user-reported issues within defined Service Level Agreements (SLAs).
• Work with team members to identify root causes and recommend preventive measures or workarounds.
• Install and configure security software/products and conduct user acceptance testing.
• Perform planned software upgrades and system migrations.
• Proactively monitor systems to identify and resolve issues before they impact end-users.
• Continuously review and enhance support processes as part of ongoing improvement initiatives.
• Maintain up-to-date support documentation in the Knowledge Base to assist users and streamline support operations.

Requirements:

• Minimum Diploma/Advanced/Higher/Graduate Diploma in Computer Science, Information Technology, or related field.
• At least 1 year of technical support or customer service experience in IT/software products.
• Solid knowledge of IT infrastructure, including software and web applications (.NET), operating systems, databases, networking, and virtualization.
• Strong analytical and troubleshooting skills for resolving complex technical issues.
• Excellent communication and interpersonal skills, with the ability to engage technical and non-technical stakeholders effectively.
• Proactive, self-motivated, and capable of managing multiple customer accounts and projects simultaneously.

Benefits:

• Competitive salary.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.

Others:

Entry-level candidates are welcome to apply.

Familiarity with cryptography is an advantage.

IT certifications (e.g., ITIL, CompTIA A+, Microsoft Certified: Azure Fundamentals) are a plus.

Junior Sales Technical Support Engineer

As a Junior Sales Technical Support Engineer, you will be the primary technical point of contact for customers. This involves providing expert guidance and troubleshooting to resolve technical issues.

Additionally, you will work with the Sales Manager to understand customer requirements and provide technical information on our products. You will assist in preparing direct estimates and quotations and participate in the planning and survey phase of new installations.

You will also coordinate with the Project Manager to assist in the procurement of parts and components. Convert design drawings into working drawings, carry out tests and prepare reports for system commissioning, and ensure work is completed according to as-built drawings.

Lead a team of technicians and assistants, delegating work and monitoring their progress to meet deadlines.

Build rapport with clients by showing you care about their concerns. Be their key contact for technical advice and support.

A Diploma or Degree in Engineering (Mechanical Electrical or Controls).

A proven track record in a technical support or sales engineering role is preferred.

Reports directly to the Sales Manager and Project Manager.

Role:

Our ideal candidate will provide technical support to customers and evaluate new products in the machine vision field.

• Provide pre and post technical assistance to customers on vision-related projects.
• Evaluate and qualify new products, ensuring they meet high standards of quality and performance.
• Assist in delivering on-site services and guaranteeing successful project outcomes.

Requirements:

• A degree or diploma in Electrical/Optics Engineering is a must.
• At least 3-5 years of experience in machine vision applications is required.
• Strong understanding of camera/lens/optical principles is essential.

We are seeking an experienced professional to join our team as a Technical Support Specialist. The successful candidate will be responsible for providing timely and effective technical support to our clients, ensuring that their needs are met and exceeded.

The ideal candidate will have a proven track record of delivering high-quality technical support, with excellent communication and interpersonal skills. They will be able to articulate complex technical information in a clear and concise manner, and possess the ability to troubleshoot and resolve technical issues efficiently.

In this role, you will work closely with our project teams to provide technical support and guidance, ensuring that our clients receive the best possible service. You will also be responsible for monitoring and ensuring adherence to Service Level Agreements (SLAs), and providing regular reports on SLA performance.

• Diploma or Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Proven experience in a customer support role, preferably within the technology or software industry.
• Familiarity with project support responsibilities and tasks.
• Solid understanding of technical concepts, with the ability to perform basic debugging and troubleshooting.
• Knowledge of software development processes and the ability to communicate effectively with technical teams.

• A dynamic and inclusive work environment that encourages innovation and values diverse perspectives
• Opportunities for rapid career progression and professional development
• Access to a global network of industry leaders, thought partners, and cutting-edge resources
• Competitive compensation package, including performance-based bonuses and comprehensive benefits

• Provide on-site visits, phone calls, emails to assist customers with technical queries.
• Perform installation, maintenance, fault diagnosis, and repairs at customer locations.
• Collaborate with vendors to resolve complex technical issues.
• Deliver training sessions and product demonstrations to end users or clients.

Requirements:

• Diploma in Electrical/Electronic Engineering, Information Technology, or related field.
• At least 2 years of relevant work experience.
• Strong communication and presentation skills, both written and verbal.
• Service-minded with proactive and positive approach toward customer engagement.

• Troubleshooting
• Technical Assistance
• Hardware
• Customer Support
• Cross-functional Teamwork
• Information Technology
• SQL
• Networking
• Communication Skills
• Linux

Job Title: Sales and Technical Support Professional

The role involves providing technical guidance and support to customers. This includes assisting in the preparation of direct estimates and quotations, participating in the planning and survey phase of new installations, and coordinating with project managers to procure necessary parts and components.

• This position requires a strong understanding of sales and engineering principles to provide expert guidance and troubleshooting as a primary technical point of contact for customers.
• The ideal candidate will be able to work collaboratively with sales managers to understand customer requirements and provide timely and accurate technical information on products.

1. Support Sales Managers in understanding customer needs and provide relevant product information.
2. Provide technical expertise to resolve customer issues and concerns.
3. Contribute to the preparation of proposals and quotes by gathering required information from various sources.
4. Collaborate with Project Managers to ensure successful completion of projects according to as-built drawings.

• A dynamic and supportive work environment that fosters growth and development.
• The opportunity to work with a talented team of professionals who share a passion for delivering exceptional results.
• A competitive compensation package that reflects your skills and experience.