2,704 Helpdesk jobs in Singapore

• Competitive Remuneration Package
• Opportunities for Professional Development
• Convenient Work Location

• Manage user account access, permissions, and system roles in line with security protocols.
• Maintain and organize IT documentation, records, and internal resources.
• Monitor system access logs and device usage to ensure compliance and data security.
• Track and escalate IT incidents, ensuring timely resolution and communication.
• Prepare regular reports on IT activities, system usage, and incident trends.
• Perform routine server maintenance and infrastructure updates for optimal performance.
• Conduct hardware and software checks to ensure all systems are functioning properly.
• Support scheduled power cycles and annual system maintenance to maintain reliability.

• Nitec or Diploma in Information Technology or related field

• Provide first-line technical support to end-users via phone, emai or in person.
• Diagnose and troubleshoot hardware, software and networking issues.
• Resolve or escalate issues that cannot be resolved immediately to the appropriate technical team.
• Install, configure and maintain software applications, operating systems and hardware components.
• Assist in setting up and maintaining network equipment such as printers, routers and switches.
• Monitor system performance and ensure the availability of IT resources to users.
• Maintain and update internal knowledge base, documentation and user manuals.
• Track and manage service desk tickets ensuring timely resolution and follow-up.
• Provide training and guidance to users on IT best practices and software usage.
• Maintain IT asset inventory and assist with hardware procurement.
• Ensure adherence to security protocols and best practices in IT operations.
• Assist with software updates, patches and general system maintenance tasks.

• Bachelor's degree in Computer Science, Information Technology or related field (or equivalent work experience).
• Proven experience as a Helpdesk Engineer, IT Support Technician or similar role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux) and networking protocols (TCP/IP, DNS, DHCP).
• Familiarity with troubleshooting software applications and diagnosing technical problems.
• Good communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
• Ability to prioritize tasks and manage multiple issues simultaneously.
• Familiarity with service desk software and ticket management systems.
• Strong attention to detail and problem-solving skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Overview:

We are looking for a motivated and skilled Helpdesk Engineer to provide technical support to our employees and ensure smooth day-to-day operations of IT systems. The Helpdesk Engineer will serve as the first point of contact for troubleshooting IT-related issues, assisting users with hardware/software problems and resolving technical challenges efficiently.

Key Responsibilities:

• Provide first-line technical support to end-users via phone, emai or in person.
• Diagnose and troubleshoot hardware, software and networking issues.
• Resolve or escalate issues that cannot be resolved immediately to the appropriate technical team.
• Install, configure and maintain software applications, operating systems and hardware components.
• Assist in setting up and maintaining network equipment such as printers, routers and switches.
• Monitor system performance and ensure the availability of IT resources to users.
• Maintain and update internal knowledge base, documentation and user manuals.
• Track and manage service desk tickets ensuring timely resolution and follow-up.
• Provide training and guidance to users on IT best practices and software usage.
• Maintain IT asset inventory and assist with hardware procurement.
• Ensure adherence to security protocols and best practices in IT operations.
• Assist with software updates, patches and general system maintenance tasks.

Requirements:

• Bachelor's degree in Computer Science, Information Technology or related field (or equivalent work experience).
• Proven experience as a Helpdesk Engineer, IT Support Technician or similar role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux) and networking protocols (TCP/IP, DNS, DHCP).
• Familiarity with troubleshooting software applications and diagnosing technical problems.
• Good communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
• Ability to prioritize tasks and manage multiple issues simultaneously.
• Familiarity with service desk software and ticket management systems.
• Strong attention to detail and problem-solving skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Please send your detailed resume in MS Word format to with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Requirements

• Minimum a Diploma in Information Technology or equivalent.
• Minimum 1 year of relevant experience in basic hardware, software, and network administration/troubleshooting, or equivalent training and/or education are preferred.
• Minimum 1 year of relevant experience with Windows 7/8/10, Mac OS and related hardware.
• Knowledge of Mac and pc hardware, printers, scanners, computer peripherals.
• Proficient in Microsoft Office 365 (Word, Excel).
• ITIL certification / knowledge will be a huge plus.

Job responsibilities:

• Provides support for Information Technology products and services, including answering questions, troubleshooting problems, instructing colleagues about software or hardware features and functionality, escalating the problem to responsible IT member or external supplier.
• Properly escalates problem to other IT staff if it cannot be solved or requires involvement of other colleagues and/or external vendors/suppliers.
• Maintains internal Ticketing System as well as monitoring internal systems health status to reduce and downtime that would affect the company's performance.
• Documents internal procedures and keeps IT department activity and reference documentation updated. Keeps track of internal projects.
• Troubleshoots and installs printers, PC's, mobile devices, and other technology-based devices.
• Manages and tracks multiple IT-related contracts including domain names leases, SSL certificates, other services. Prepares monthly reports regarding payments to contractors.
• Maintains inventory of all equipment/hardware, and digital company assets. Ensures software is valid and operational within the giving timeframe.
• Manages procurement for IT devices and services when required.
• Maintains enquiries to contractors related to different IT issues or requests.
• Configures of new hire workstation eg. email configuration, VPN and creating account access, onboarding process with explanation for IT and cybersecurity rules, workflows and best practices.
• Performs other duties as assigned, within scope of competence.

• Competitive Remuneration Package
• Opportunities for Professional Development
• Convenient Work Location

As an IT Helpdesk, you will be responsible for the following duties:

• Manage user account access, permissions, and system roles in line with security protocols.
• Maintain and organize IT documentation, records, and internal resources.
• Monitor system access logs and device usage to ensure compliance and data security.
• Track and escalate IT incidents, ensuring timely resolution and communication.
• Prepare regular reports on IT activities, system usage, and incident trends.
• Perform routine server maintenance and infrastructure updates for optimal performance.
• Conduct hardware and software checks to ensure all systems are functioning properly.
• Support scheduled power cycles and annual system maintenance to maintain reliability.

Requirements:

• Nitec or Diploma in Information Technology or related field

To apply, simply click on the ''apply'' button in the job advertisement or alternatively, you can send in your resume via email

Email Address:

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777

Location: Suntec City, Singapore

Employment Type: Full-time, 1-year renewable contract

Basic Salary: Up to SGD $3,000/month (depending on experience)

Schedule: 44 hours/week | 5.5 days work week | Rotating Shifts (Including Weekends & Public Holidays)

Public Holiday Allowance: SGD $100 for each scheduled PH worked

Education Requirement: Minimum GCE 'O' Level

• Respond to inbound calls from end users via a public-facing hotline and provide first call resolution.
• Perform outbound follow-up calls to users who request callbacks.
• Handle incoming emails and chat inquiries, resolving or escalating issues where necessary.
• Liaise with other internal support teams or product owners to resolve user issues in a timely manner.
• Ensure accurate documentation of incidents, follow-ups, and escalations.
• Adhere to established protocols for incident management, including timely notifications and tracking.
• Handle multiple support channels (calls, email, chatbot) efficiently and professionally.
• Deliver quality service while maintaining high levels of customer satisfaction.

• 6:45 AM – 3:45 PM
• 8:00 AM – 5:00 PM
• 9:00 AM – 6:00 PM
• 11:00 AM – 8:00 PM
• 12:45 PM – 10:45 PM

Note: You will be scheduled on a rotating basis across these shifts, including weekends and Public Holidays.

• Minimum GCE 'O' Level education.
• Prior experience in a call center or helpdesk environment (inbound and outbound) preferred.
• Good verbal and written communication skills.
• Customer-service focused with a pleasant and professional phone manner.
• Able to work shifts, weekends, and Public Holidays as scheduled.
• Basic IT troubleshooting experience is bonus
• Ability to multitask and stay organized in a high-volume environment.

Application Process: If you possess the required skills and are ready to take on a dynamic role, we encourage you to apply. Share your resume at

U3 Privacy policy for job applicants: When you apply, you voluntarily consent to the collection, use, and disclosure of your personal data for recruitment/employment and related purposes

• Provide first-line technical support to end-users via phone, emai or in person.
• Diagnose and troubleshoot hardware, software and networking issues.
• Resolve or escalate issues that cannot be resolved immediately to the appropriate technical team.
• Install, configure and maintain software applications, operating systems and hardware components.
• Assist in setting up and maintaining network equipment such as printers, routers and switches.
• Monitor system performance and ensure the availability of IT resources to users.
• Maintain and update internal knowledge base, documentation and user manuals.
• Track and manage service desk tickets ensuring timely resolution and follow-up.
• Provide training and guidance to users on IT best practices and software usage.
• Maintain IT asset inventory and assist with hardware procurement.
• Ensure adherence to security protocols and best practices in IT operations.
• Assist with software updates, patches and general system maintenance tasks.

• Bachelor's degree in Computer Science, Information Technology or related field (or equivalent work experience).
• Proven experience as a Helpdesk Engineer, IT Support Technician or similar role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux) and networking protocols (TCP/IP, DNS, DHCP).
• Familiarity with troubleshooting software applications and diagnosing technical problems.
• Good communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
• Ability to prioritize tasks and manage multiple issues simultaneously.
• Familiarity with service desk software and ticket management systems.
• Strong attention to detail and problem-solving skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

• Competitive Remuneration Package
• Opportunities for Professional Development
• Convenient Work Location

• Manage user account access, permissions, and system roles in line with security protocols.
• Maintain and organize IT documentation, records, and internal resources.
• Monitor system access logs and device usage to ensure compliance and data security.
• Track and escalate IT incidents, ensuring timely resolution and communication.
• Prepare regular reports on IT activities, system usage, and incident trends.
• Perform routine server maintenance and infrastructure updates for optimal performance.
• Conduct hardware and software checks to ensure all systems are functioning properly.
• Support scheduled power cycles and annual system maintenance to maintain reliability.

• Nitec or Diploma in Information Technology or related field