562 IT Helpdesk Technician jobs in Singapore

• Attend to and perform daily support, maintenance and troubleshooting onsite and offsite
• Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA
• To work with product team on any system enhancement or troubleshooting.

• Diploma in IT or relevant discipline
• Prefer experience in desktop support and good working knowledge in Windows OS, Basic Networking
• Experience in customer support environment will be advantageous
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills
• Willing to travel to multiple sites
• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM).

• Attend to and perform daily support, maintenance and troubleshooting onsite and offsite
• Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA
• To work with product team on any system enhancement or troubleshooting.

• Diploma in IT or relevant discipline
• Prefer experience in desktop support and good working knowledge in Windows OS, Basic Networking
• Experience in customer support environment will be advantageous
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills
• Willing to travel to multiple sites
• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM).

• Attend to and perform daily support, maintenance and troubleshooting onsite and offsite
• Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA
• To work with product team on any system enhancement or troubleshooting.

• Diploma in IT or relevant discipline
• Prefer experience in desktop support and good working knowledge in Windows OS, Basic Networking
• Experience in customer support environment will be advantageous
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills
• Willing to travel to multiple sites
• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM).

• Provide first level technical support via phone and email, ensuring prompt response to calls and emails.
• Conducting initial troubleshooting on reported incidents and escalating them to 2nd level support teams according to established procedures.
• Providing timely updates to customers regarding the status of their issues, ensuring they are informed within the targeted Service Level Agreements (SLAs).
• Maintaining ownership of cases, following up on reported issues until they are resolved, and ensuring accurate and complete information is recorded.
• Managing customer expectations and alerting the Team Lead in case of an unusual surge in calls related to specific issues.
• Handling the initial classification and prioritization of incidents, tracking the resolution progress, and offering regular updates on follow-up actions and incident status.

• A minimum of a Higher Nitec or Diploma in Computer/Electronic Engineering or a related field.
• At least 1 year of experience in end-user support, desktop support, or technical service desk roles.
• Relevant technical skills to support both existing and new computing devices such as desktops, notebooks, tablets, and smartphones, along with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
  Interested candidates, who wish to apply for the advertised position, please email us an updated copy of your resume.
  We regret that only shortlisted candidates will be notified.
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Desktop Engineer

Skillset Category Common

Mandatory Skills ompTIA A+

Preferred Skills Project Administration

Brief Job Description

• R sponsible for the construction, testing, installation,

operations & facility management of client platforms to meet agreed business needs & service levels.

• P rform troubleshooting for client platform related problems

• R spond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

• P rform service request related to client platforms.

• M nitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

• I volve in client platform implementation/upgrade project.

• M nage client platform implementation/upgrade project.

• P rform on research/evaluation of client platform tools.

• P ovide systems related technical advice to customers or project team.

• M nage client platform management systems.

• M nage systems changes through change request process & provide status reports to the relevant parties.

• P rform client platform related presales tasks.

• G ther business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.

• E sure service level meet requirement. Propose and implement action plan when required.

• E tablished facility management standards/best practices to ensure operation consistency across project/facility management teams.

This role supports staff with technical assistance for computers, software applications, printers and related technology.

• Assists staff with computer setup and maintenance in accordance with established standards and guidelines.
• Collaborates with vendors to resolve technical issues.
• Works with the service desk and IT team to identify and resolve problems.
• Provides timely responses to support requests from staff and other teams.
• Performs upgrades as directed to extend equipment lifespan.
• Maintains records of requests and ensures implementation as planned.
• Participates in incident response regarding desktop changes.
• Contributes to projects involving larger desktop changes, such as introducing new antivirus software.
• Has expertise in Microsoft environment (desktop & server).
• Ensures seamless connectivity between computers and diverse systems, including validation systems, file servers, email servers, application servers, and administrative systems.
• Submits regular reports.
• Adheres to best practices.
• Serves as a primary point of contact for clients.

• Bachelor's Degree / Diploma in Engineering, Computer Science, Management Information Systems, Information Technology or related field.
• Minimum 3 years of experience from the desktop environment.
• Exhibits a strong understanding of technical concepts related to desktop services.
• Experience in managing remote sites.
• Necessitates phone support experience.
• Requires technical helpdesk or technical call center experience.
• Needs disciplined problem-solving skills.
• Familiarity with Windows and Novell Operating systems.
• Supports clients: Windows7, Windows Vista, Windows XP, Windows 2000.
• Servers: Windows 2000, Windows 2003, Windows 2008.
• Awareness of Active Directory, Novell eDirectory, Lotus Notes, and Exchange 2003/2007.
• Knowledge of ITSM ticketing tools like Remedy, HP Service Center, Peregrine Service Center.
• Expertise in remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.
• Proficiency in MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.
• Familiarity with Internet browsers (e.g. Explorer, Chrome, Firefox).
• Supports VPN and remote dial-in users.
• Supports laptop, desktops, AV Devices, and printers.
• PDA and blackberry support.
• Apple Ipad Device support.
• Others: Adobe Acrobat and common desktop applications like Winzip.

We are seeking a skilled Desktop Support professional to join our team.