235 Desktop Support jobs in Singapore

Department Description

Global Technology Services department (RESG/GTS) includes all the IT infrastructure resources of Société Générale and its subsidiaries (Crédit du Nord, Franfinance, etc.) in France and abroad.

GTS’ mission is to provide the Group’s business divisions with secured infrastructure services. This translates into offers, service levels and costs tailored to the internal customers’ needs such as hosting businesses’ applications, workstations, collaborative services, network and telephony.

GTS aims to ensure the Information System (IS) production quality level and to respond to Group business needs for the set-up of new infrastructure services.

GTS is the entity that provides infrastructure services for the entire Société Générale group. It provides the bank with IT production and plays the role of IT infrastructure department.

Primary Objectives:

• To provide direct user support for front and back office and support functions
• To work with 2nd level support of system administrators or external vendors to determine nature of problem relating to systems/PCs and related software
• To use technical and analytical expertise/knowledge of systems to resolve problems internally

Principal Responsibilities:

• Perform L1/L2 troubleshooting and break-fix (in person, by telephone, or via remote access) in a timely and accurate manner.
• Installing, diagnosing, repairing, maintaining, and upgrading all IT hardware/software and equipment (including but not limited to PC, Laptops, IP Phones, tablet, smartphones, dealer boards and Printers).
• Log all incident and request cases on the call logging system. To solve or escalate IT related problems and follow them through until case closure. These could range from urgent calls requiring immediate attention; to request for maintenance on hardware or information relating to the introduction of new systems.
• User account administration; removal of access for new and existing users.
• Assist to set-up and troubleshoot Town halls, Video, and Audio Conference issues.
• Create, update, and publish documentations relating to innovative solutions for enhanced user experience. Train users on new technology products being launched.
• Simulate technical issues encountered by end-users to come up with a standard permanent resolution.
• Actively utilise and contribute to the knowledge management system.
• Educate users about the purpose of self-assistance portals to have a basic knowledge on how to setup and some useful information of our business applications.
• Support MAC -Move, Add, Changes relating to user desk relocation and equipment upgrade.
• Actively participate in regional projects. Propose improvements to GTS services.
• Asset management; Track and monitor IT assets including hardware, accessories, loaned equipment’s, servicing, decommissioning and replacement.
• Liaise with 3rd party vendor in the proper provision of a timely support respond and resolution.
• Actively involved in Business Continuity pre and post events. Monitoring, maintaining BCP equipment and provide support.

PROFILE

ACADEMIC BACKGROUND AND CERTIFICATIONS, EXPERIENCE

• Diploma with a qualification in a Computer-based course at the minimum
• Detailed understanding of TCP/IP inter-networking fundamentals, Microsoft 7 workstation/server/infrastructure and/orSolaris/Unix administration.
• Hands-on knowledge on Active Directory,DNS/WIN/DHCP, file/print services, ACL, registry modification, policy configuration, VB scripting, SCCM package delivery and use of other desktop troubleshooting commands/tools would be essential.
• In-depth working knowledge of Microsoft products with a focus on Outlook.
• Day-to-day first-line support directly to the users in terms of hardware/software problems/request.
• A technical knowledge that will allow them to install systems, upgrade and repair, install expansion cards and upgrade PC memory, and to show initiative in solving problems associated with PC.
• Knowledge in the real-time data feed and trading applications such as Reuters, EBS and Bloomberg would be useful.

OPERATIONAL SKILLS

• Detailed understanding of TCP/IP inter-networking fundamentals, Microsoft 7 workstation/server/infrastructure and/or Solaris/Unix administration.
• Hands-on knowledge on Active Directory, DNS/WIN/DHCP, file/print services, ACL, registry modification, policy configuration, VB scripting, SCCM package delivery and use of other desktop troubleshooting commands/tools would be essential.
• In-depth working knowledge of Microsoft products with a focus on Outlook.
• Good interpersonal skills to as user interaction is the main part of the job.
• A technical knowledge that will allow them to install systems, upgrade and repair, install expansion cards and upgrade PC memory, and to show initiative in solving problems associated with PC.
• Knowledge in the real-time data feed and trading applications such as Reuters, EBS and Bloomberg would be useful.

Responsibilities:

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/ end-users IT related requests
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other maintenance vendors (eg. IBM, HP, Microsoft, etc) for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirements:

• Recognized Diploma or Degree in Information Technology (or equivalent).
• Minimum of 1 year’ experience in delivering IT support to end-users preferred.
• Fresh graduate are welcomed to apply.

• Serve as a key liaison between IT teams and end users, ensuring seamless communication and support. Upon receiving a service request, assess and categorize the issue appropriately—either resolving it using the knowledge base or coordinating with the right support personnel or team to ensure a prompt resolution.
• Handle incident management, including accepting, resolving, and escalating issues via live chat, email, or other designated channels. Follow standard processes and implementation guidelines while utilizing the knowledge base to resolve reported incidents effectively.
• Monitor and track unresolved incidents, assessing their impact and escalating high-priority or widespread issues to management. Work closely with second-level support teams to facilitate resolution and ensure timely updates.
• Adhere to SLA requirements for incident resolution, following escalation protocols for critical IT issues and understanding ITIL-based prioritization.
• Oversee IT service providers for the Singapore site, ensuring service continuity and operational efficiency.
• Manage the server room at the Singapore site, responding promptly to failure incidents, assisting with server room expansion and maintenance, and conducting regular inspections.

• Strong understanding of desktop office management software and IT service support, including Microsoft 365, Office 2021, and email systems.
• Ability to independently troubleshoot and resolve complex software-related issues (e.g., slow Excel file performance or Outlook malfunctions) beyond basic reinstallations.
• Proficiency in computer hardware troubleshooting, with expertise in diagnosing and resolving issues related to desktops, software, virus protection, and general IT support.
• Familiarity with network architecture and the ability to analyze and resolve common network access issues.
• Experience in diagnosing and troubleshooting printer hardware-related problems.
• Knowledge of IP phone configuration and troubleshooting.
• Skilled in the installation, configuration, and troubleshooting of Windows operating systems.
• Understanding of Active Directory and shared file services.
• Experience in IT asset management, including device provisioning, inventory management, and requirement clarification.
• Strong communication skills, attention to detail, and a proactive approach to problem-solving.
• Prior experience with server racking and cabling is a plus.
• Proficiency in both English and Mandarin/Chinese is preferred, as this role requires regular communication with internal and external stakeholders across the APAC region, where these languages are widely used for business operations.

Additional Remarks

Given our current requirements, we anticipate the candidate’s employment to begin in approximately 2 weeks.

Next Step:

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076

Direct message the job poster from Excis Compliance

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do:

• Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
• Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
• Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.

What You Need:

• 6 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
• Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
• Excellent customer service, communication, organization, multitasking, and documentation skills.
• Ability to lift 50 lbs; valid driver’s license and personal vehicle required.
• Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.

Location:

And

Capital F&B Office 14 Little Road #08-01, Singapore 536987 (half day a week)

Why Join Us?:

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Singapore and be at the forefront of IT support excellence!

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology, Consulting, and Customer Service
• Industries Information Technology & Services, IT Services and IT Consulting, and IT System Training and Support

Referrals increase your chances of interviewing at Excis Compliance by 2x

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Job Scope & Responsibilities:

• Excellent experience with supporting Windows 10
• Experience with a previous large scale Windows migration project a plus
• Have worked on Tickets and Requests Tools, has knowledge of Quality parameters SLA and tickets SLA,
• Ability to cope under pressure, Pay great attention and follow the instructions provided.
• Flexible to provide Branch & Weekend Supports
• Excellent customer facing skills, communication skills, comfortable working with all different levels of staff
• Minimum 3 year experience

Responsibilities:

• Provide 1st-level and, where applicable, 2nd-level onsite and remote support for Global Markets infrastructure services, including:

• Market Data Services and Systems (e.g., Refinitiv, Bloomberg, Markit, or other market data providers/systems)

• Transaction Services and Systems (e.g., Refinitiv, Bloomberg, EBS, and other electronic trading platforms)

• Market Data Feed and Transaction Systems Service Administration

• IT Services (e.g., liaison with GO&T)

• Voice Communication Services (e.g., IPC, Avaya, Cisco)

• Administrative Services (e.g., E-Trading platform records, counterparty, compliance requests, new hire and leaver processing)

• Support video conferencing systems, including setup, standby for major meetings, first -level troubleshooting, and coordination with backend teams for system upgrades.

• Provide onsite support for Desktop hardware and applications, Email systems, Printers, Corporate mobile devices, IPC, Other related IT issues

• Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for clients.

• Maintain inventory of software, hardware, and mobile devices.

• Execute hardware moves, additions, changes, and refreshes.

• Conduct preventive and corrective maintenance as scheduled in the Preventive Maintenance Program, including minor installations, repairs, and replacements.

• Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards.

• Escalate issues to the next level of support when necessary and follow up to ensure closure.

• Participate in after-hours phone standby duty.

• Conduct morning floor walks to inspect the server room and video conferencing rooms.

Requirements:

Must have min 2.5 years’ experience in Desktop Support

• Candidate needs to possess good communication and service-oriented personnel

• Candidate needs to familiar with the End-users computing environment and desktop support workflow.

• Able to perform basic network troubleshooting.

• Good understanding in AD, group policy, proxy setting, Power Excel and latest Windows OS

Direct message the job poster from Excis Compliance

WE’RE HIRING AS A DESKTOP SUPPORT ENGINEER AT SINGAPORE!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do:

• Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
• Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
• Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.

What You Need:

• 3–5 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
• Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
• Excellent customer service, communication, organization, multitasking, and documentation skills.
• Ability to lift 50 lbs; valid driver’s license and personal vehicle required.
• Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Singapore and be at the forefront of IT support excellence!

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology, Customer Service, and Consulting
• Industries Information Technology & Services, IT Services and IT Consulting, and IT System Training and Support

Referrals increase your chances of interviewing at Excis Compliance by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Roles and Responsibilities

1. Provide IT technical onsite support for end user services problems, including identification, diagnosis, rectification, and escalation.
2. Offer offsite standby support for emergency incidents/cases after office hours on a weekly rotational basis among team members.
3. Ensure duty engineers answer all incoming calls within 10 rings; return missed or dropped calls within 15 minutes.
4. Install, reinstall, troubleshoot, and reconfigure the Bank’s standard hardware components such as desktops, notebooks, printers, iPads, and scanners (including but not limited to hard drives, RAM, processors).
5. Install, reinstall, troubleshoot, and reconfigure Microsoft Windows, Microsoft applications, and MobileIron on Desktop and Notebook PCs.

Requirements

1. Minimum 4 years of experience in administration and support of Desktop Applications.
2. Support experience with Standard OA, GL OMS trading platform, and knowledge of SGX applications.
3. Ability to understand workflows related to SGX, SSH, SFTP.
4. Provide Level 1 network troubleshooting, support for Kiosk PCs and switches.
5. Provide Level 1 support to OSPL Remisiers & Dealers, support Dealing Board, BT Phone, VPN, iPad, iPhone, MacBook, etc.
6. Attend to Traders promptly due to trading price/volume considerations.
7. Support OCS and NBR users.

• IT technical support and operations services.
• Troubleshooting Laptop/Desktop, email, software Issues.
• Provide a helpdesk service for users enquiries and technical issue reporting on system usage, through phone and emails.
• For Technical issues, make assessment if it can be resolved with the level of system access provided. Escalate unsolved case to other trams with in the stated SLA timing.
• Familiar in Networking
• Has provided some level 1 & 2 user support to end user and VIPs
• Able to communicate clearly, work in a team .

Requirements:

• Nitec/Higher Nitec or Diploma in Computer Technology
• Minimum 3 years of experience in Desktop Troubleshooting.
• Willing to work in an Non camera phone environment.