720 Desktop Support jobs in Singapore

Role Name - Desktop support

Job Description

Installation, configuration & troubleshooting of desktops, laptops, and peripherals (printers, scanners, mobile devices).

Provide support for OS (Windows/macOS), MS Office, and common applications.

Handle user account management in Active Directory (password reset, account unlock).

Basic troubleshooting of LAN/Wi-Fi connectivity, IP configuration.

Support for meeting room equipment (projectors, VC devices).

Logging & tracking incidents via ticketing tools (ServiceNow, Remedy, JIRA).

Coordinate with L2/L3 teams for escalation.

Key skills :

Basic technical knowledge

Must have good leadership Skill

Proactive approach

Ready to travel across site

• To have reliable BAU support for 24/7
• To have a skilled team to support for BAU, Projects and Tech refresh

To deliver best service and with high client retention

• To have reliable BAU support for 24/7
• To have a skilled team to support for BAU, Projects and Tech refresh

To deliver best service and with high client retention

Desktop Engineer

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Desktop Engineer.This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE:

Long Term Contract

Job Description Overview

Mandatory Skills

Windows 11, Office 365

Preferred Skills

WOG experience, GoMax and Secure email support

Brief Job Description

Working Hours: Monday to Friday, 8am to 6pm

• To provide day-to-day support for end-users' EUCD (End User Computing Devices) including:
• Trouble-shooting and problem resolution;
• Administration and Configuration;
• End User Account Management;
• End User Device Hardening and Lockdown;
• Image Build Management; and
• End User Briefings & Awareness Service.

The types of EUCD includes:

• Desktops;
• Notebooks;
• Printers, including multi-function devices (i.e. printers, scanners and fax devices);
• iPads or equivalent;
• Mobile Device;
• IP Telephones; and
• Other peripherals (e.g. external hard drives, mouse, smart-card readers, Thumbdrive, monitors).

Support and trouble-shoot problems will be relating to but not limited to the following:

• Hardware;
• Operating systems;
• Operating systems components/service packs;
• Registry settings;
• Device drivers;
• Compatibility testing;
• Connectivity (network and peripherals); and
• All components (hardware and software) that make up the EUCD.

CONSULTANT DETAILS

Consultant Name: Khalid Farooq

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy

• Attend to and perform daily support, maintenance and troubleshooting onsite and offsite
• Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA
• To work with product team on any system enhancement or troubleshooting.

Requirements:

• Diploma in IT or relevant discipline
• Prefer experience in desktop support and good working knowledge in Windows OS, Basic Networking
• Experience in customer support environment will be advantageous
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills
• Willing to travel to multiple sites
• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM).

For more information, please visit to

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R

Desktop Engineer

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Desktop Engineer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE:

Long Term Contract

Job Description Overview

Mandatory Skills

Windows 11, Office 365

Preferred Skills

WOG experience, GoMax and Secure email support

Brief Job Description

Working Hours: Monday to Friday, 8am to 6pm

• To provide day-to-day support for end-users’ EUCD (End User Computing Devices) including:
• Trouble-shooting and problem resolution;
• Administration and Configuration;
• End User Account Management;
• End User Device Hardening and Lockdown;
• Image Build Management; and
• End User Briefings & Awareness Service.

The types of EUCD includes:

• Desktops;
• Notebooks;
• Printers, including multi-function devices (i.e. printers, scanners and fax devices);
• iPads or equivalent;
• Mobile Device;
• IP Telephones; and
• Other peripherals (e.g. external hard drives, mouse, smart-card readers, Thumbdrive, monitors).

Support and trouble-shoot problems will be relating to but not limited to the following:

• Hardware;
• Operating systems;
• Operating systems components/service packs;
• Registry settings;
• Device drivers;
• Compatibility testing;
• Connectivity (network and peripherals); and
• All components (hardware and software) that make up the EUCD.

CONSULTANT DETAILS

Consultant Name: Khalid Farooq

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy

• To have reliable BAU support for 24/7
• To have a skilled team to support for BAU, Projects and Tech refresh

To deliver best service and with high client retention

• To have reliable BAU support for 24/7
• To have a skilled team to support for BAU, Projects and Tech refresh

To deliver best service and with high client retention

• To have reliable BAU support for 24/7
• To have a skilled team to support for BAU, Projects and Tech refresh
• To deliver best service and with high client retention.
• To have reliable BAU support for 24/7
• To have a skilled team to support for BAU, Projects and Tech refresh
• To deliver best service and with high client retention.

• To have reliable BAU support for 24/7
• To have a skilled team to support for BAU, Projects and Tech refresh

To deliver best service and with high client retention

• To have reliable BAU support for 24/7
• To have a skilled team to support for BAU, Projects and Tech refresh

To deliver best service and with high client retention

Job Description for End User Field Support

A full-time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame

• Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.

• Software support: diagnosis and resolution of software functionality for both the operating system (Win 11 and Mac OS) and standard desktop applications (MS 365 and etc.)

• IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software

• Enhanced support for VIP users including 7x24 on-call support

• Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users

• Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users

• Asset management support for end user devices by following defined processes

• Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.

• Onsite support for events such as trade shows or special meetings

• Regular checks for IT Room devices and Meeting Room equipment when required

• Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Required profile with qualifications as below,

• Min. 3 years of deskside support experience (MNC support experience and VIP support experience preferred)

• Experience in using ServiceNow is preferred

• Good deskside support technical skills and basic infrastructure knowledge

• Good communication and coordination skills

• Fluent English in both writing and speaking

• Be polite, patient, helpful

• Have a good sense of service mindset

• Have a good capacity of adaptability

• Willing to work overtime when required