4,184 Service Advisor jobs in Singapore

Porsche Singapore is seeking a customer-focused and detail-oriented Service Advisor to serve as the primary contact for our customers and workshop team, delivering exceptional, prompt, and seamless service while ensuring all automotive service and repair needs are met with professionalism and efficiency. The successful candidate will manage the entire service process, from initial customer contact to final vehicle delivery, ensuring that all services align with the brand’s high standards and foster a positive atmosphere that builds trust and ensures customer satisfaction.

• Handle customer interactions and service consultations by warmly welcoming customers, actively listening to and understanding their concerns, utilising diagnostic tools and software to accurately identify vehicle issues, and providing clear and concise explanations of services, repairs, and maintenance procedures, while also supporting customer enquiries.
• Manage the overall service workflow to ensure efficient service delivery, including scheduling appointments, preparing accurate job orders and cost estimates with necessary services, parts, and labour, closely monitoring progress, proactively updating customers on their vehicle status, and effectively communicating any additional service requirements with both customers and technicians.
• Identify opportunities to recommend additional services and products, such as extended warranties, service packages, accessories, special offers, and promotions, to encourage customer adoption and support the achievement of aftersales targets.
• Review completed jobs with technicians to ensure that no details are overlooked and all services meet Porsche and industry standards before vehicle handover, providing a thorough explanation of the completed work to customers to ensure their satisfaction.
• Accurately document all work performed, including parts and labour, to maintain complete repair records, while overseeing the billing process to ensure accurate invoicing.
• Follow up on customer satisfaction surveys and resolve any complaints or issues promptly and effectively, collaborating with various stakeholders and crafting responses to achieve customer satisfaction targets.
• Stay updated on the latest automotive technical advancements, industry best practices and service procedures for Porsche vehicles.

• Singaporean or Singapore Permanent Residents (SPR) are preferred.
• Previous experience as an Automotive Service Advisor, particularly with a luxury car brand, is highly preferred.
• Proficiency in Dealership Management Systems and diagnostic tools.
• Detail-oriented with a positive attitude and a strong commitment to delivering a best-in-class customer experience.
• Ability to work independently and collaboratively as part of a team, with excellent communication and interpersonal skills, and the ability to effectively interact with both internal and external stakeholders.
• Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently.
• Possess a Class 3 Driving License with a minimum of 4 years of driving experience.
• Ability for a 5.5 day work week.

The future has many facets: for the courageous, it is opportunity.

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Porsche Singapore Pte. Ltd.

126 Beach Road

#06-11, Guoco Midtown

Singapore 189772

The future has many facets: for the courageous, it is opportunity.

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Service Advisor
Porsche Singapore Pte. Ltd.
Porsche Singapore is seeking a customer-focused and detail-oriented Service Advisor to serve as the primary contact for our customers and workshop team, delivering exceptional, prompt, and seamless service while ensuring all automotive service and repair needs are met with professionalism and efficiency. The successful candidate will manage the entire service process, from initial customer contact to final vehicle delivery, ensuring that all services align with the brand’s high standards and foster a positive atmosphere that builds trust and ensures customer satisfaction.

• Handle customer interactions and service consultations by warmly welcoming customers, actively listening to and understanding their concerns, utilising diagnostic tools and software to accurately identify vehicle issues, and providing clear and concise explanations of services, repairs, and maintenance procedures, while also supporting customer enquiries.
• Manage the overall service workflow to ensure efficient service delivery, including scheduling appointments, preparing accurate job orders and cost estimates with necessary services, parts, and labour, closely monitoring progress, proactively updating customers on their vehicle status, and effectively communicating any additional service requirements with both customers and technicians.
• Identify opportunities to recommend additional services and products, such as extended warranties, service packages, accessories, special offers, and promotions, to encourage customer adoption and support the achievement of aftersales targets.
• Review completed jobs with technicians to ensure that no details are overlooked and all services meet Porsche and industry standards before vehicle handover, providing a thorough explanation of the completed work to customers to ensure their satisfaction.
• Accurately document all work performed, including parts and labour, to maintain complete repair records, while overseeing the billing process to ensure accurate invoicing.
• Follow up on customer satisfaction surveys and resolve any complaints or issues promptly and effectively, collaborating with various stakeholders and crafting responses to achieve customer satisfaction targets.
• Stay updated on the latest automotive technical advancements, industry best practices and service procedures for Porsche vehicles

• Singaporean or Singapore Permanent Residents (SPR) are preferred.
• Previous experience as an Automotive Service Advisor, particularly with a luxury car brand, is highly preferred.
• Proficiency in Dealership Management Systems and diagnostic tools.
• Detail-oriented with a positive attitude and a strong commitment to delivering a best-in class customer experience.
• Ability to work independently and collaboratively as part of a team, with excellent communication and interpersonal skills, and the ability to effectively interact with both internal and external stakeholders.
• Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently.
• Possess a Class 3 Driving License with a minimum of 4 years of driving experience
• Ability for a 5.5 day work week

Responsibilities:

Customer Service

• Listen to and document customer concerns and issues with their vehicle.

• Provide clear and concise explanations of recommended services and repairs.

• Offer advice on vehicle maintenance and warranties.

Service Consultation and coordination

• Schedule service appointments and manage the service workflow.

• Coordinate with technicians to ensure timely and accurate diagnostics and repairs.

• Keep customers informed of the status of their vehicle throughout the service process.

• Review the service and repairs completed with the customer, ensuring satisfaction.

Administration

• Prepare and present accurate cost estimates for labor, parts, and additional services.

• Process service orders, invoices, and payments.

• Maintain detailed records of services performed and parts used.

Qualifications:

• Experience in a Dealership setting will be an advantage

• Attention to detail and a commitment to delivering high level of customer service

• Knowledge of automotive repair and maintenance

• Strong organizational and multitasking abilities

• Possess class 3 driving license would be a plus but not compulsory

Working hours:

5.5 days

Mon to Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm

The Position

We are looking for a dedicated Service Advisor to be part of our vibrant automotive team.

RESPONSIBILITIES:

1. INTERACTIVITY

• Handle all customers' appointment bookings for service and repair
• First point of contact for our scheduled or walk-in customers
• Ensure excellent after-sales support to customers

2. PAPERWORK

• Provide quotation for service and repair works
• Prepare Invoices and ensuring payments collected are reported on daily basis to the Account department
• Perform other related tasks as assigned

REQUIREMENTS:

· GCE "N" /"O" / ITE
(Those with no formal education but possess the right experiences / attitudes are welcome to apply)

· Good interpersonal and communication skills

· Well versed in English, fluency in Mandarin will be an advantage

· Ability to multi-task in a fast-paced and dynamic environment

· Proficient in MS Office

· Meticulous with numbers and details

OTHERS:

· Salary : Up to $3,000.00 depending on qualification and experience

· Working Days : 6 Days (Mon to Sat)

• Handle customer interactions and service consultations by warmly welcoming customers, actively listening to and understanding their concerns, utilising diagnostic tools and software to accurately identify vehicle issues, and providing clear and concise explanations of services, repairs, and maintenance procedures, while also supporting customer enquiries
• Manage the overall service workflow to ensure efficient service delivery, including scheduling appointments, preparing accurate job orders and cost estimates with necessary services, parts, and labour, closely monitoring progress, proactively updating customers on their vehicle status, and effectively communicating any additional service requirements with both customers and technicians
• Identify opportunities to recommend additional services and products, such as extended warranties, service packages, accessories, special offers, and promotions, to encourage customer adoption and support the achievement of aftersales targets
• Review completed jobs with technicians to ensure that no details are overlooked and all services meet Porsche and industry standards before vehicle handover, providing a thorough explanation of the completed work to customers to ensure their satisfaction
• Accurately document all work performed, including parts and labour, to maintain complete repair records, while overseeing the billing process to ensure accurate invoicing
• Follow up on customer satisfaction surveys and resolve any complaints or issues promptly and effectively, collaborating with various stakeholders and crafting responses to achieve customer satisfaction targets
• Stay updated on the latest automotive technical advancements, industry best practices and service procedures for Porsche vehicles
  
  

• Singaporean or Singapore Permanent Residents (SPR) are preferred
• Previous experience as an Automotive Service Advisor, particularly with a luxury car brand, is highly preferred
• Proficiency in Dealership Management Systems and diagnostic tools
• Detail-oriented with a positive attitude and a strong commitment to delivering a best-in class customer experience
• Ability to work independently and collaboratively as part of a team, with excellent communication and interpersonal skills, and the ability to effectively interact with both internal and external stakeholders
• Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently
• Possess a Class 3 Driving License with a minimum of 4 years of driving experience
• Ability for a 5.5 day work week

Job Scope:

-Handling of customers complaints and issues
-Provide quotations for all service repair works
-Monitor the progress of repair/service and keep customers updated on the repair service issues
-Liaise with Service operation/technicians for all repair/customer service issues
-Liaise with suppliers for parts purchases and assist in inventory of spare parts
-Assist Operation Manager in all service related matters, including the planning and allocation of service resources
-Coordinate with customers for technical issues to meet customer technical requirements
-Administer all documentation pertaining to costing, repair quotation and vehicle history files
-Assist customers in checking-in and out of their vehicles from the workshop
-Attend to phone calls and drive-ins to address any customer concern
-Any other ad hoc duties assigned

Requirements:

*GCE 'O' or 'N' Levels / NITEC in Automotive Technology
* At least 2 years of customer service experience preferrably in the automotive industry
* Strong inclination to achieve customer satisfaction through delivering excellent service
* Excellent communication skills and enjoys interacting with multiple stakeholders to derive solutions for customer issues
*Possess Class 3 or 3A driving license.
*Good communication and interpersonal skills.
* Willing to work on Saturdays , sunday and ph and off on weekday

*Send a resume with photo to 94520288 (what'sapp only) or (email)

Benefits:

• Opportunities for career growth and professional development.

• Performance-based bonuses

• Yearly appraisal for promotion and increment

• Positive company culture – open and transparent communication, diversity and inclusion

Responsibilities:

• Perform test ride (bike)

• Provide knowledgeable advice and recommendations on motorcycle maintenance and repair services based on manufacturer guidelines and customer needs.

• Schedule service appointments and coordinate with mechanic to ensure efficient workflow and timely completion of service jobs

• Communicate with customers regarding service timelines, updates, and any additional repairs or maintenance needed

• Generate quotations, invoices and process payments accurately

• Follow up with customers after service completion to ensure satisfaction and address any additional needs.

• Any other duties as assigned by Manager

Requirements:

• Excellent communication and interpersonal skills

• Customer-focused attitude with a commitment to delivering exceptional service

• Minimum class 2A license with 1 year riding experience

• Handle customer interactions and service consultations by warmly welcoming customers, actively listening to and understanding their concerns, utilising diagnostic tools and software to accurately identify vehicle issues, and providing clear and concise explanations of services, repairs, and maintenance procedures, while also supporting customer enquiries
• Manage the overall service workflow to ensure efficient service delivery, including scheduling appointments, preparing accurate job orders and cost estimates with necessary services, parts, and labour, closely monitoring progress, proactively updating customers on their vehicle status, and effectively communicating any additional service requirements with both customers and technicians
• Identify opportunities to recommend additional services and products, such as extended warranties, service packages, accessories, special offers, and promotions, to encourage customer adoption and support the achievement of aftersales targets
• Review completed jobs with technicians to ensure that no details are overlooked and all services meet Porsche and industry standards before vehicle handover, providing a thorough explanation of the completed work to customers to ensure their satisfaction
• Accurately document all work performed, including parts and labour, to maintain complete repair records, while overseeing the billing process to ensure accurate invoicing
• Follow up on customer satisfaction surveys and resolve any complaints or issues promptly and effectively, collaborating with various stakeholders and crafting responses to achieve customer satisfaction targets
• Stay updated on the latest automotive technical advancements, industry best practices and service procedures for Porsche vehicles
  

• Singaporean or Singapore Permanent Residents (SPR) are preferred
• Previous experience as an Automotive Service Advisor, particularly with a luxury car brand, is highly preferred
• Proficiency in Dealership Management Systems and diagnostic tools
• Detail-oriented with a positive attitude and a strong commitment to delivering a best-in class customer experience
• Ability to work independently and collaboratively as part of a team, with excellent communication and interpersonal skills, and the ability to effectively interact with both internal and external stakeholders
• Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently
• Possess a Class 3 Driving License with a minimum of 4 years of driving experience
• Ability for a 5.5 day work week

Responsibilities:

Customer Service

• Listen to and document customer concerns and issues with their vehicle.

• Provide clear and concise explanations of recommended services and repairs.

• Offer advice on vehicle maintenance and warranties.

Service Consultation and coordination

• Schedule service appointments and manage the service workflow.

• Coordinate with technicians to ensure timely and accurate diagnostics and repairs.

• Keep customers informed of the status of their vehicle throughout the service process.

• Review the service and repairs completed with the customer, ensuring satisfaction.

Administration

• Prepare and present accurate cost estimates for labor, parts, and additional services.

• Process service orders, invoices, and payments.

• Maintain detailed records of services performed and parts used.

Qualifications:

• Experience in a Dealership setting will be an advantage

• Attention to detail and a commitment to delivering high level of customer service

• Knowledge of automotive repair and maintenance

• Strong organizational and multitasking abilities

• Possess class 3 driving license would be a plus but not compulsory

Working hours:

5.5 days

Mon to Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm