2,825 Service Advisor jobs in Singapore

Job Description & Requirements

Perform basic care and maintenance

A service advisor's job scope typically includes the following responsibilities:

Customer Interaction:

• Greet customers and listen to their concerns about their vehicles.
• Schedule service appointments and communicate with customers about their service needs.

Service Coordination:

• Coordinate with the service technicians to ensure the timely completion of vehicle repairs and maintenance.
• Keep customers updated on the status of their vehicles and any changes in the repair schedule.

Cost Estimates:

• Provide customers with detailed estimates of repair costs and time required.
• Explain the necessity of repairs and the associated costs to customers.

Documentation:

• Maintain accurate records of customer information, vehicle details, and service history.
• Prepare service orders and ensure all necessary paperwork is completed.

Quality Control:

• Ensure that all services performed meet the company's quality standards.
• Conduct post-service follow-ups to ensure customer satisfaction.

Problem Resolution:

• Address and resolve customer complaints and issues promptly and professionally.
• Liaise between customers and service technicians to ensure clear communication and satisfactory resolution of issues.

Inventory Management:

• Check stock levels of parts and supplies necessary for vehicle repairs and maintenance.
• Coordinate with the parts department to ensure the availability of necessary parts.
• Place orders for out-of-stock items and ensure timely delivery to avoid service delays.

Other Duties:

• Perform additional tasks as assigned by the manager.

DESCRIPTION

Being part of Cummins means working alongside today's most innovative thinkers to solve the world's toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better. Thank you for your interest in continuing to grow your Cummins career

We are looking for a talented Service Advisor to join our team in Tuas South, Singapore. This will be Onsite role.

Acts as an extension of senior management ensuring a positive customer experience while being the representative of senior management to others. Provides administrative support and performs numerous duties, including scheduling, writing correspondence, emailing, overseeing visitors, routing callers and answering questions and requests.

In this role, you will make an impact in the following ways:

Key Responsibilities:

• Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Analyse customers' needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.
• Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and Labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
• Works with the Service Supervisor and/or Team Lead to schedule job assignments Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers Monitors key performance metrics for the workshop, including Labor productivity and customer satisfaction.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
• Ensures accountability - Holding self and others accountable to meet commitments.
• Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.
• Data Communication and Visualization - Constructs a tale of the business problem, root cause, solution options, and opportunities through illustrating data visually, including reports and dashboards.

QUALIFICATIONS

Preferred Qualifications:

• ITE graduates whom ever attended the internship with us before. Or High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations.
• Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.
• Be available and reachable outside regular hours, including weekends and public holidays.
• Coordinate with internal teams and escalate issues when necessary
• To execute the any site / yard entry related documents and requirement prior to job deployment.
• Collaborate with Sales team and Operation manager for the all the Marine and all other segments sales inquiry.
• Document all service activities, including time of call, nature of issue, resolution steps, and follow-up actions.
• Excel in managing time, quickly response and reallocate time between tasks as priorities evolve, ensuring that urgent projects are completed on time.
• Intermediate level of Microsoft Excel skills needed.
• Advance level of Microsoft office skills expected.
• Technical background preferred especially same industry – Marine market

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

ReqID

Relocation Package No

Company Overview:

Volt Auto is Singapore's exclusive authorised dealer for the latest Electric Vehicles, providing distribution, retail, and after-sales services, and committed to delivering exceptional vehicles and service as a trusted name in the industry.

Position Overview:

Reporting to the Head of After-Sales, you will be responsible for being the primary contact between customers and the workshop, ensuring smooth services. The ideal candidate will have a strong customer-orientated service and basic knowledge of vehicle functions.

Responsibilities:

• Serve as the main contact between customers and the workshop to ensure quick responses and smooth service.
• Advise customers on vehicle maintenance and repair needs.
• Arrange test drives with customers to identify any additional issues, if needed.
• Accurately record customer concerns on the job card.
• Provide service quotes and estimated time for completion.
• Recommend best practices like service intervals and warranties.
• Monitor service progress and update customers.
• Inspect repaired vehicles before handing them back to customers.
• Coordinate with other departments to fix any issues after repairs.
• Manage vehicle check-in and check-out processes.
• Follow up with customers to ensure satisfaction with the service.
• Handle documentation for cost estimates, repair quotes, and vehicle history.
• Complete admin tasks, billing, and close job cards on time.

Requirements:

• Nitec/Diploma/Degree in Engineering preferably automotive-related.
• Have a minimum of 2 years of experience as a Service Advisor or in a customer service role within the automotive industry.
• Possess the ability to detect basic vehicle faults and problems.
• Possess a valid Singapore Class 3 Driving License.
• Display excellent communication and interpersonal skills.
• Possess proficient computer skills to manage customer information and process service orders.

Benefits:

• Opportunities for career growth and professional development.

• Performance-based bonuses

• Yearly appraisal for promotion and increment

• Positive company culture – open and transparent communication, diversity and inclusion

Job Description

• Perform test ride (bike)

• Provide knowledgeable advice and recommendations on motorcycle maintenance and repair services based on manufacturer guidelines and customer needs.

• Schedule service appointments and coordinate with mechanic to ensure efficient workflow and timely completion of service jobs

• Communicate with customers regarding service timelines, updates, and any additional repairs or maintenance needed

• Generate quotations, invoices and process payments accurately

• Follow up with customers after service completion to ensure satisfaction and address any additional needs.

• Any other duties as assigned by Manager

Job Requirements:

• Excellent communication and interpersonal skills

• Customer-focused attitude with a commitment to delivering exceptional service

• Minimum class 2A license with 1 year riding experience

Job Overview

We are seeking a proactive, customer-focused Service Advisor to join our automotive service team. You will be the key link between customers and workshop technicians, ensuring a seamless service experience from vehicle drop-off to handover.

Key Responsibilities

• Receive and review customer service files from the front desk
• Conduct detailed consultations with customers to understand their concerns
• Analyse problems (wear and tear vs premature malfunction)
• Liaise with workshop technicians for technical reviews and inspections
• Determine if repairs are chargeable or complimentary (warranty or goodwill)
• Explain technical issues and proposed solutions clearly to customers
• Provide cost estimates, obtain approvals, and manage job authorization
• Track and update customers on job progress and completion times
• Prepare job cards, service reports, and final documentation
• Coordinate smooth vehicle handover upon job completion
• Ensure customer satisfaction throughout the service process

Requirements

• Nitec in Automotive Engineering or equivalent qualification
• GCE 'O'/'N'/'A' Levels or Diploma holders welcome
• Minimum 1–2 years' experience as a service advisor or in automotive customer service
• Good knowledge of vehicle systems and repair processes
• Strong interpersonal and communication skills
• Well-organized with good multitasking and time management skills
• Proficient in Microsoft Office and workshop management systems
• Valid Singapore Class 3 driving licence
• Singaporean only due to quota

Working Hours

• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday: 9:00 AM – 3:00 PM

Staff Benefits

• Daily staff pickup: 11-seater transport from Pasir Ris MRT
• Opportunities for career development and on-the-job training
• Supportive team and positive work environment
• Attractive staff incentives and potential bonuses

Benefits:

• Opportunities for career growth and professional development.

• Performance-based bonuses

• Yearly appraisal for promotion and increment

• Positive company culture – open and transparent communication, diversity and inclusion

Job Description:

• Perform test ride (bike)

• Provide knowledgeable advice and recommendations on motorcycle maintenance and repair services based on manufacturer guidelines and customer needs.

• Schedule service appointments and coordinate with mechanic to ensure efficient workflow and timely completion of service jobs

• Communicate with customers regarding service timelines, updates, and any additional repairs or maintenance needed

• Generate quotations, invoices and process payments accurately

• Follow up with customers after service completion to ensure satisfaction and address any additional needs.

• Any other duties as assigned by Manager

Job Requirements:

• Excellent communication and interpersonal skills

• Customer-focused attitude with a commitment to delivering exceptional service

• Minimum class 2A license with 1 year riding experience

Job Type: Full-time

Pay: $2, $2,800.00 per month

Work Location: In person

Benefits Summary:

• Up $3500 + Incentives + Bonus + Benefits
• Working Location: East
• MNC with good working environment

Responsibilities:

• Prepare the quotation for customers and raise the job orders
• Recommends service contracts and provide technical advise to customers
• Liaise with contractors on the service/repair of the vehicles
• Perform basic investigation into customers' complaints and rectify the problem
• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

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Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Edward TOH

Registration No: R

EA License No: 20C0278

Benefits Summary:

• Up $4000 + Incentives + Bonus + Benefits
• Working Location: East
• MNC with good working environment

Responsibilities:

• Prepare the quotation for customers and raise the job orders
• Recommends service contracts and provide technical advise to customers
• Liaise with contractors on the service/repair of the vehicles
• Perform basic investigation into customers' complaints and rectify the problem
• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Edward TOH

Registration No: R

EA License No: 20C0278

Service Advisor (BYD/Denza)

Basic Salary Range :

$2500 to $3800 (depending on qualifications and relevant working experience)

Job Description

• Attend to customer's vehicles to determine the work scope needed, provide technical solution and quotation for consideration and acceptance.
• Manage customer's expectation and co-ordinate with service providers to meet customer's demand
• Work with workshop to deliver efficient and effective aftersales services
• Check invoices for correctness before billing and explain individual items to customer
• Able to spot trend of unusual performance of vehicles. Raise technical query to Technical Team when unusual trend on vehicles is spotted
• Test drive with customer if necessary
• Perform other related tasks as assigned by Service Manager or After Sales Manager

General Benefits / Entitlement :

• Variable Bonus (Depending on profitability of the Company)
• 14 Days Annual Leaves
• 14 days annual Medical & up to 60 days Hospitalization Benefit inclusive.
• Various work-related incentives
• Work life balance to pursue interests & hobby/ family life
• Sponsorship for work-related courses
• Management working together with you to chart your career advancement

Requirement:

• Report to Service Manager/ After Sales Manager in After Sales Department
• Must have passion to meet people and customer service oriented.
• Min Nitec in Automotive Engineering or any Technical Diploma
• Valid Class 3 or 3A driving license (preferably Class 3)
• Able to work with minimum supervision.
• 3-5 yrs automotive experience. Without work experience will be appointed as Technician to gain exposure & training
• Computer Literate