992 Customer Relations jobs in Singapore

Join to apply for the Customer Relations Executive role at Marina Bay Sands

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Join to apply for the Customer Relations Executive role at Marina Bay Sands

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Job Summary

Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).

Job Responsibilities

• Provide excellent and delightful service to casino guests and assist them with their needs and requests.
• Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
• Conduct guided MBS Casino familiarization tours for guests.
• Introduce programs (with the relevant terms and conditions) to potential Paiza players.
• Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
• Provide personalized service and establish close rapport with assigned patrons.
• Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
• Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.
• Assist with execution of Special Events and Promotions.
• Ensure compliance with the organization’s guidelines and regulations when carrying out work duties.
• Perform all other ad hoc duties as and when required.
  
  

• Diploma in hospitality or related field preferred
  
  

• Prior experience in Sales or Customer Service role preferred.
• Fresh Graduate / Candidates with no relevant work experience are welcome to apply.
  
  

• Customer-focused, excellent team player and possess good problem-solving skills.
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.
• Must be fluent in Mandarin and English as the successful candidate will be required to liaise with Mandarin and English speaking guests. Other Asian dialects or languages will be viewed favorabl
• Competent in Outlook and Microsoft Office program (Word, Excel, PowerPoint)
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Hospitality

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Jurong West, West Region, Singapore 21 hours ago

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Summary of Job Responsibilities

Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).

Job Responsibilities

• Provide excellent and delightful service to casino guests and assist them with their needs and requests.
• Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
• Conduct guided MBS Casino familiarization tours for guests.
• Introduce programs (with the relevant terms and conditions) to potential Paiza players.
• Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
• Provide personalized service and establish close rapport with assigned patrons.
• Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
• Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.
• Assist with execution of Special Events and Promotions.
• Ensure compliance to the organization’s guidelines and regulations when carrying out work duties.
• Perform all other adhoc duties as and when required.

JOB REQUIREMENTS

Education & Certification

• Minimum 'N' levels, 'O' levels, 'A' levels or Diploma holders

Experience

• Prior experience in a Hospitality or Customer Service role preferred.

Competencies

• Customer-focused, excellent team player and possess good problem-solving skills.
• Proficient in Microsoft Windows, Word and Excel.
• Able to work on rotating shifts, public holidays and weekends.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

Fish International Sourcing House Pte Ltd – Jurong Town

Fish International Sourcing House Pte Ltd is hiring a Full time Customer Relations Executive role in Jurong West, Singapore. Apply now to be part of our team.

Fish International Sourcing House Pte Ltd is hiring a Full time Customer Relations Executive role in Jurong West, Singapore. Apply now to be part of our team.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• 2-3 years of relevant work experience required for this role
• Expected salary: $2,300 - $3,800 per month

Job Description:

1. Sales Support:

• Assist the Supply Chain Manager in supporting the Sales Team to fulfill trade deals and order requirements.

• Ensure that all necessary logistics arrangements and documentation are in place for smooth order execution.

2. Import & Export Documentation:

• Manage all shipping documentation related to imports and exports, ensuring accuracy and compliance with relevant regulations.

• Prepare and process required paperwork, including invoices, packing lists, bills of lading, and customs declarations.

3. Coordination with Stakeholders:

• Act as the primary point of contact for external partners, including shipping companies, logistics providers, forwarding agents, suppliers, and customers.

• Coordinate all aspects of the shipment process from origin to destination.

• Work with overseas customers and suppliers to track shipments, manage schedule changes, and handle any customs-related delays.

• Participate in internal and external audits, ensuring all customs declarations, shipping documents, and inspection reports are accurately maintained.

• Liaise with internal departments to ensure timely order fulfillment.

4. Proactive Follow-Up and Issue Resolution:

• Continuously monitor logistics processes and follow up with stakeholders to ensure seamless operations.

• Identify and troubleshoot any shipment, transportation, or customs clearance issues, ensuring quick resolution to minimize disruptions.

5. Compliance with Customs Regulations:

• Ensure all import and export operations comply with customs regulations in both the origin and destination countries.

• Stay updated on changes to customs policies and implement necessary adjustments for regulatory compliance.

6. Other Duties:

• Perform other tasks as assigned by management.

Requirement:

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Eu Yan Sang Singapore is seeking a passionate and service-oriented Customer Relations Executive to join our Customer Relations team. In this role, you will act as the first point of contact for customers across our diverse sales channels — including retail, e-commerce, wholesale, e-marketplaces, and social media platforms. You will respond to customer enquiries through multiple communication channels, delivering a consistently professional, empathetic, and efficient customer experience that upholds Eu Yan Sang Singapore’s brand reputation and image.

You will also support Customer Relationship Management (CRM) administrative tasks, such as maintaining and updating member records, assisting with loyalty program adjustments, and coordinating membership-related requests. Additionally, you will function as a bridge between customers and our in-house Traditional Chinese Medicine (TCM) or product experts to help address detailed product-related enquiries. This role partners closely with internal stakeholders to ensure prompt and effective resolution of customer feedback, supporting our mission of providing trusted wellness solutions to the community.

Key Responsibilities:

• Handle customer enquiries across all sales channels and platforms (retail, e-commerce, wholesale, e-marketplaces, social media).
• Respond to customers via hotline, email, WhatsApp, and social messaging tools promptly and professionally.
• Answer product-related queries and liaise with in-house TCM/product experts to convey accurate information to customers.
• Maintain and update customer and member records, including changes of address, contact details, loyalty points adjustments, and other membership-related data.
• Support Customer Relations Senior Executive and Assistant Manager in executing customer experience initiatives.
• Work closely with internal teams (e.g., Product Quality, E-commerce, Retail Operations, Warehouse) to resolve customer queries and issues end-to-end.
• Manage customer feedback and complaints with empathy, patience, and professionalism, ensuring fair and satisfactory resolution.
• Uphold the brand reputation and image of Eu Yan Sang Singapore through consistent, courteous, and knowledgeable customer interactions.
• Maintain accurate records of customer interactions and escalate complex or unresolved issues when necessary.
• Contribute to process improvement initiatives for customer service operations and CRM administration.
• Perform any other ad-hoc duties as assigned by the reporting manager(s).

Qualifications, Skills and Knowledge

• 2–3 years of experience in customer service or customer relations roles, preferably in retail, consumer goods, or e-commerce environments.
• Proficient in both written and spoken English and Mandarin to effectively communicate with a diverse customer base.
• Strong interpersonal and communication skills with a customer-focused mindset.
• Mature, even-tempered, and able to remain calm and professional under pressure.
• Good organizational, problem-solving, and administrative skills with attention to detail.
• Ability to work effectively with cross-functional teams.
• Familiarity with Microsoft Office applications and customer service/CRM systems.
• Able to work both independently and as part of a team in a dynamic environment.
• Flexible and adaptable to business needs and operational changes.

We regret that only shortlisted candidates will be notified.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service and Administrative
• Industries Health, Wellness & Fitness

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Johor Baharu, Johore, Malaysia 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Eu Yan Sang Singapore is seeking a passionate and service-oriented Customer Relations Executive to join our Customer Relations team. In this role, you will act as the first point of contact for customers across our diverse sales channels — including retail, e-commerce, wholesale, e-marketplaces, and social media platforms. You will respond to customer enquiries through multiple communication channels, delivering a consistently professional, empathetic, and efficient customer experience that upholds Eu Yan Sang Singapore’s brand reputation and image.

You will also support Customer Relationship Management (CRM) administrative tasks, such as maintaining and updating member records, assisting with loyalty program adjustments, and coordinating membership-related requests. Additionally, you will function as a bridge between customers and our in-house Traditional Chinese Medicine (TCM) or product experts to help address detailed product-related enquiries. This role partners closely with internal stakeholders to ensure prompt and effective resolution of customer feedback, supporting our mission of providing trusted wellness solutions to the community.

Key Responsibilities:

1. Handle customer enquiries across all sales channels and platforms (retail, e-commerce, wholesale, e-marketplaces, social media).

2. Respond to customers via hotline, email, WhatsApp, and social messaging tools promptly and professionally.

3. Answer product-related queries and liaise with in-house TCM/product experts to convey accurate information to customers.

4. Maintain and update customer and member records, including changes of address, contact details, loyalty points adjustments, and other membership-related data.

5. Support Customer Relations Senior Executive and Assistant Manager in executing customer experience initiatives.

6. Work closely with internal teams (e.g., Product Quality, E-commerce, Retail Operations, Warehouse) to resolve customer queries and issues end-to-end.

7. Manage customer feedback and complaints with empathy, patience, and professionalism, ensuring fair and satisfactory resolution.

8. Uphold the brand reputation and image of Eu Yan Sang Singapore through consistent, courteous, and knowledgeable customer interactions.

9. Maintain accurate records of customer interactions and escalate complex or unresolved issues when necessary.

10. Contribute to process improvement initiatives for customer service operations and CRM administration.

11. Perform any other ad-hoc duties as assigned by the reporting manager(s).

Qualifications, Skills and Knowledge

• Diploma or equivalent qualification preferred.

• 2–3 years of experience in customer service or customer relations roles, preferably in retail, consumer goods, or e-commerce environments.

• Proficient in both written and spoken English and Mandarin to effectively communicate with a diverse customer base.

• Strong interpersonal and communication skills with a customer-focused mindset.

• Mature, even-tempered, and able to remain calm and professional under pressure.

• Good organizational, problem-solving, and administrative skills with attention to detail.

• Ability to work effectively with cross-functional teams.

• Familiarity with Microsoft Office applications and customer service/CRM systems.

• Able to work both independently and as part of a team in a dynamic environment.

• Flexible and adaptable to business needs and operational changes.

We regret that only shortlisted candidates will be notified.

• Leading Education Platform in South East Asia
• Attractive Remuneration Package

Responsibilities:

• Deliver professional customer service to hotline calls and front desk walk-ins.
• Be the first point of touch with customers.
• Handle and resolve customer inquiries and feedback.
• Ensure that complaints are monitored and resolved.
• Able to handle emergency situations/complaints appropriately should the situation arise.

Requirements:

• Diploma in all disciplines of study.
• Candidates with experience in retail/hotel/tourism industry encouraged to apply.
• Ex-Cabin Crew welcome to apply.
• Good communication skills and customer service-oriented attitude.
• Ability to liaise with English & Chinese speaking clients is essential.

Join to apply for the Customer Relations Executive role at TaF.tc

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Tembusu Institute is looking for a detailed and structured Customer Relations Executive who is interested in analyzing data, great with customers, and familiar with digital technologies. Your role is key in ensuring that payments for products and services are duly collected and recorded in our central database system to ensure full delivery of our services.

1. Attend to customer enquiries on courses, course contents, and types of funding.
2. Filter sales enquiries to relevant programme advisors to secure leads.
3. Ensure customer satisfaction from point-of-sale to course completion or module end.
4. Create relationships with corporate entities to ensure the satisfaction of their student representatives.
5. Assist with and make arrangements for student requests (e.g., change of intakes, reassessments, withdrawals).
6. Handle customer complaints, provide solutions, and follow up to ensure resolution.
7. Develop, test, and implement ways to improve or digitalize student onboarding.
8. Innovate and implement new methods to ensure customer satisfaction.

1. Strong communication and active listening skills.
2. Familiarity with technology systems and practices.
3. High level of responsibility and ability to work within tight timelines.

1. Higher Nitec or equivalent and above.
2. Experience in customer service is an advantage.
3. Ability to work on weekends or public holidays.
4. Proficient in Microsoft Excel.
5. Proficiency in Chinese/Mandarin is an advantage.

Inspired by the enduring strength and grace of the Tembusu tree, Tembusu Institute stands for resilience, growth, and innovation. Our diverse curriculum spans disciplines from textile and fashion to AI, engineering, business, and the musical arts, positioning us as a comprehensive, forward-thinking institution. Rebranded in 2024, Tembusu Institute Pte. Ltd. continues its partnership with SkillsFuture Singapore (SSG) as an appointed Continuing Education and Training (CET) Centre. We are also proud to be EduTrust-certified by SSG, reflecting our commitment to high-quality education and training. At Tembusu Institute, we are dedicated to equipping students with the skills they need to excel in dynamic industries, empowering them to shape their futures with confidence and creativity.

Job Description:

Our client is a renowned hotel offering world-class hospitality, personalized service, and exceptional guest experiences. Our client is now seeking a talented and experienced Customer Relations Manager to elevate the guest journey and ensure every stay exceeds expectations. The Customer Relations Manager will serve as the primary liaison between the hotel and its guests, ensuring satisfaction throughout all stages of their stay. This role is pivotal in maintaining high guest satisfaction scores, handling service recovery, and building lasting relationships with new and returning guests.

• Follow us on LinkedIn for more job opportunities (below link) :

Key Responsibilities:

• Welcome VIP guests and key accounts, ensuring personalized attention and exceptional service throughout their stay
• Resolve guest complaints promptly and professionally, ensuring follow-up and service recovery when needed
• Monitor guest feedback channels (e.g., surveys, TripAdvisor, Google Reviews) and implement service improvements
• Coordinate with front office, housekeeping, F&B, and concierge teams to ensure guest preferences and special requests are fulfilled
• Maintain strong relationships with repeat guests and corporate clients, promoting loyalty and return visits
• Train front-line staff on service excellence and guest engagement best practices
• Maintain accurate records of guest preferences, feedback, and incident reports
• Collaborate with marketing and reservations teams on guest experience initiatives and loyalty programs

Requirements:

• Degree in Hospitality Management or related field
• Minimum 5 years of customer-facing experience in luxury or boutique hotel environments
• Strong communication, interpersonal, and conflict resolution skills
• Highly service-oriented with attention to detail and cultural sensitivity
• Fluent in English; additional languages are an advantage
• Proficient in hotel management systems (e.g., Opera, Fidelio) and CRM tools

EA Licence No: 23S1615

Specific Job Role/Scope:

• To assist and coordinate shipment arrangements pertaining to airfreight.
• Customer service & attend to customer grievance management.
• Providing excellent and quality service to clients so as to ensure ultimate satisfaction.
• Smooth shipment arrangements with no delays.

Responsibilities and Duties:

• Liaising and responding in a timely with various stakeholders including shipper, agents, sales and operational personnel, airlines, transporters, FSS, warehouse, permit, insurance and fumigation via phone, texts, and emails.
• Coordination the collection of cargo from shipper premises with transporters.
• Ensure cargo is collected or self delivered ample time prior to lodge in.
• Book space with airlines and secure export shipment accordingly.
• Ensure feasibility of nett rates and selling rates.
• Create Export Verbal Instruction (EVI).
• Declare permit and insurance on behalf of shippers.
• Arrange fumigation for wooden pallets as requires by specific countries.
• Notify sales teams and shippers if shipments require repacking, strapping or special handling.
• Monitor and ensure all shipment are successfully uplifted as scheduled.
• Follow up and inform to shippers on recovery flight details to ensure timely uplift as per schedule.
• Obtain POD and DN from overseas agents.