5,116 Customer Relations jobs in Singapore

We are a construction doing many different types of construction project, one of which is HDB Home Improvement Programme, those staying in the older flat will know it. Work site will be situated at Woodland

As a brief the job scope are as follows:-

1) Attending to feedback by resident ;

2) Arranging test/survey into resident unit ;

3) Preparing schedule for internal works ;

4) Liaise with Supplier/Sub con on the rectification and ongoing works ;

5) Preparing Notices to resident on the oncoming activities ;

6) Assisting Project Manager on admin and other works ;

7) Prepare before and after photos of work done for QS progress claim;

8) Attending night meeting(once a month or once every 3 months), off will be given ;

There will be 3 person working in a team at the information centre , 1 PRO and 2 APRO. PRO will guide you through all the procedure.

The working hours will be either from 830am to 530pm or 9am to 6pm, alternate Saturday off.

Some of the Company Benefit will be as follows:-

1) 14 days annual leave ;

2) 14 days annual medical leave(MC must be provided) ;

3) Job bonus

Please reply if you are interested and we can arrange an interview with you. Please also let me know your expected salary and available time for commence work.

Overview

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

As an Email Agent in our Customer Contact Centre (CCC), you will be the frontline representative of Cycle & Carriage Singapore, managing customer communications primarily through email and digital channels. You will play a vital role in ensuring customer satisfaction by delivering timely, empathetic, and solution-oriented responses. This role demands strong written communication skills, a customer-first mindset, and the ability to collaborate across departments to resolve issues efficiently.

• Serve as the first point of contact for customer queries, feedback, compliments, and complaints via email and social media platforms.
• Respond to customer communications with clarity, empathy, and professionalism, ensuring alignment with brand tone and service standards.
• Manage and resolve escalated cases with tact and urgency, ensuring customer concerns are addressed thoroughly.
• Maintain accurate and up-to-date records of customer interactions in the CRM system.

• Liaise with internal departments to gather information and facilitate case resolution.
• Coordinate with relevant teams to ensure timely follow-up and closure of customer cases.
• Support internal stakeholders in meeting audit and compliance requirements related to customer service documentation.

• Monitor case progress and ensure service level agreements (SLAs) are met.
• Identify recurring issues or service gaps and escalate them to the Manager for review and process improvement.

• Support the execution of special projects, campaigns, and assignments.
• Contribute to the development and enhancement of the internal knowledge base by documenting frequently asked questions, standard responses, and resolution workflows.

• Minimum Diploma in Business Studies, Communications, or a related field.
• At least 2 years of experience in customer service, preferably in email or digital support.
• Experience in the automotive, service, or hospitality industry is advantageous.
• Excellent command of written English with strong grammar, tone, and formatting skills.
• Pleasant and professional communication style with strong listening and interpersonal abilities.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable navigating multiple IT systems.
• Familiarity with CRM platforms and social media tools.
• Strong time management and organizational skills to handle multiple cases simultaneously.
• Team-oriented with a proactive attitude and a customer-centric mindset.
• Adaptable to digital transformation and open to learning new tools and processes.

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently been recognised for commendable people practices such as:

• HR Asia's Best Companies to Work Platinum Award in 2024 (10th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C's people practices. Keen for a career conversation? Connect with us to find out more.

You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application.

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This range is provided by TaF.tc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Tembusu Institute is looking for a detailed and structured Customer Relations Executive who is interested in analyzing data, great with customers, and familiar with digital technologies. Your role is key in ensuring that payments for products and services are duly collected and recorded in our central database system to ensure full delivery of our services.

1. Attend to customer enquiries on courses, course contents, and types of funding.
2. Filter sales enquiries to relevant programme advisors to secure leads.
3. Ensure customer satisfaction from point-of-sale to course completion or module end.
4. Create relationships with corporate entities to ensure the satisfaction of their student representatives.
5. Assist with and make arrangements for student requests (e.g., change of intakes, reassessments, withdrawals).
6. Handle customer complaints, provide solutions, and follow up to ensure resolution.
7. Develop, test, and implement ways to improve or digitalize student onboarding.
8. Innovate and implement new methods to ensure customer satisfaction.

1. Strong communication and active listening skills.
2. Familiarity with technology systems and practices.
3. High level of responsibility and ability to work within tight timelines.

1. Higher Nitec or equivalent and above.
2. Experience in customer service is an advantage.
3. Ability to work on weekends or public holidays.
4. Proficient in Microsoft Excel.
5. Proficiency in Chinese/Mandarin is an advantage.

Inspired by the enduring strength and grace of the Tembusu tree, Tembusu Institute stands for resilience, growth, and innovation. Our diverse curriculum spans disciplines from textile and fashion to AI, engineering, business, and the musical arts, positioning us as a comprehensive, forward-thinking institution. Rebranded in 2024, Tembusu Institute Pte. Ltd. continues its partnership with SkillsFuture Singapore (SSG) as an appointed Continuing Education and Training (CET) Centre. We are also proud to be EduTrust-certified by SSG, reflecting our commitment to high-quality education and training. At Tembusu Institute, we are dedicated to equipping students with the skills they need to excel in dynamic industries, empowering them to shape their futures with confidence and creativity.

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Main Duties and Key Responsibilities:

• Streamline all the commercial and administrative functions of the marina (i.e berthing records, berthing agreements, application forms, waiting lists, financial records, invoices, petty cash, purchase orders, follow-up of berthing enquiries etc.)
• Prepare, with the Accounts Department, all financial and other relevant information for reports to management and provide secretarial assistance to the marina staff.
• Assist with work schedules, staff attendance, holiday records and other HR-administration related data.
• Serve as the prime contact person for all the marina stakeholders and handle their enquiries promptly and professionally.
• In charge of the reception area and the general reception of our valued guests by welcoming them with a smile and a fresh drink.
• Answer phone calls, direct enquiries, take reservations, and check in/out guests using the computerized reservations and billing system.
• Assist in other duties assigned by the Marina Director.

Job Requirements:

• Preferably a degree holder.
• Able to work on weekends and public holidays.
• Possess nautical knowledge or the willingness to acquire it.
• Have a positive and cheerful disposition with an open and proactive work attitude.

Entry level

Full-time

Administrative and Customer Service

Industries: Hospitality and Maritime Transportation

• Leading Education Platform in South East Asia
• Attractive Remuneration Package

Responsibilities:

• Deliver professional customer service to hotline calls and front desk walk-ins.
• Be the first point of touch with customers.
• Handle and resolving customers enquires and feedbacks.
• Ensure that complaints are monitored and resolved.
• Able to handle emergency situations/complains appropriately should the situation arises.

Requirements:

• Diploma in all disciplines of study.
• Candidates with experience in retail/hotel/tourism industry encouraged to apply.
• Ex Cabin Crew welcome to apply too.
• Good communication skills and customer service orientated attitude
• Ability to liaise with English & Chinese speaking clients is essential.

Overview

Eu Yan Sang Singapore is seeking a passionate and service-oriented Customer Relations Executive to join our Customer Relations team. In this role, you will act as the first point of contact for customers across our diverse sales channels — including retail, e-commerce, wholesale, e-marketplaces, and social media platforms. You will respond to customer enquiries through multiple communication channels, delivering a consistently professional, empathetic, and efficient customer experience that upholds Eu Yan Sang Singapore’s brand reputation and image. You will support CRM administrative tasks, such as maintaining and updating member records, assisting with loyalty program adjustments, and coordinating membership-related requests. Additionally, you will function as a bridge between customers and our in-house Traditional Chinese Medicine (TCM) or product experts to help address detailed product-related enquiries. This role partners closely with internal stakeholders to ensure prompt and effective resolution of customer feedback, supporting our mission of providing trusted wellness solutions to the community.

Key Responsibilities:

• Handle customer enquiries across all sales channels and platforms (retail, e-commerce, wholesale, e-marketplaces, social media).
• Respond to customers via hotline, email, WhatsApp, and social messaging tools promptly and professionally.
• Answer product-related queries and liaise with in-house TCM/product experts to convey accurate information to customers.
• Maintain and update customer and member records, including changes of address, contact details, loyalty points adjustments, and other membership-related data.
• Support Customer Relations Senior Executive and Assistant Manager in executing customer experience initiatives.
• Work closely with internal teams (e.g., Product Quality, E-commerce, Retail Operations, Warehouse) to resolve customer queries and issues end-to-end.
• Manage customer feedback and complaints with empathy, patience, and professionalism, ensuring fair and satisfactory resolution.
• Uphold the brand reputation and image of Eu Yan Sang Singapore through consistent, courteous, and knowledgeable customer interactions.
• Maintain accurate records of customer interactions and escalate complex or unresolved issues when necessary.
• Contribute to process improvement initiatives for customer service operations and CRM administration.
• Perform any other ad-hoc duties as assigned by the reporting manager(s).

• 2–3 years of experience in customer service or customer relations roles, preferably in retail, consumer goods, or e-commerce environments.
• Proficient in both written and spoken English and Mandarin to effectively communicate with a diverse customer base.
• Strong interpersonal and communication skills with a customer-focused mindset.
• Mature, even-tempered, and able to remain calm and professional under pressure.
• Good organizational, problem-solving, and administrative skills with attention to detail.
• Ability to work effectively with cross-functional teams.
• Familiarity with Microsoft Office applications and customer service/CRM systems.
• Able to work both independently and as part of a team in a dynamic environment.
• Flexible and adaptable to business needs and operational changes.

We regret that only shortlisted candidates will be notified.

• Associate

• Full-time

• Customer Service and Administrative

• Health, Wellness & Fitness

Get notified about new Customer Relations Executive jobs in Singapore, Singapore .

Job Summary

Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).

Job Responsibilities

• Provide excellent and delightful service to casino guests and assist them with their needs and requests.
• Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
• Conduct guided MBS Casino familiarization tours for guests.
• Introduce programs (with the relevant terms and conditions) to potential Paiza players.
• Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
• Provide personalized service and establish close rapport with assigned patrons.
• Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
• Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests' feedback and with objective to enhance the service standards for guests.
• Assist with execution of Special Events and Promotions.
• Ensure compliance with the organization's guidelines and regulations when carrying out work duties.
• Perform all other ad hoc duties as and when required.

Job Requirements

Education & Certification

• Diploma in hospitality or related field preferred

Experience

• Prior experience in Sales or Customer Service role preferred.
• Fresh Graduate / Candidates with no relevant work experience are welcome to apply.

Other Prerequisites

• Customer-focused, excellent team player and possess good problem-solving skills.
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.
• Must be fluent in Mandarin and English as the successful candidate will be required to liaise with Mandarin and English speaking guests. Other Asian dialects or languages will be viewed favorably
• Competent in Outlook and Microsoft Office program (Word, Excel, PowerPoint)

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Name

Executive - Customer Relations

Ref #

1151

Date

Tuesday, October 7, 2025

Department

Customer Engagement Department

Job Description

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

As an Email Agent in our Customer Contact Centre (CCC), you will be the frontline representative of Cycle & Carriage Singapore, managing customer communications primarily through email and digital channels. You will play a vital role in ensuring customer satisfaction by delivering timely, empathetic, and solution-oriented responses. This role demands strong written communication skills, a customer-first mindset, and the ability to collaborate across departments to resolve issues efficiently.

Role & Responsibilities:

Customer Communication & Case Management

• Serve as the first point of contact for customer queries, feedback, compliments, and complaints via email and social media platforms.
• Respond to customer communications with clarity, empathy, and professionalism, ensuring alignment with brand tone and service standards.
• Manage and resolve escalated cases with tact and urgency, ensuring customer concerns are addressed thoroughly.
• Maintain accurate and up-to-date records of customer interactions in the CRM system.

Cross-Functional Collaboration

• Liaise with internal departments to gather information and facilitate case resolution.
• Coordinate with relevant teams to ensure timely follow-up and closure of customer cases.
• Support internal stakeholders in meeting audit and compliance requirements related to customer service documentation.

Quality Assurance & Continuous Improvement

• Monitor case progress and ensure service level agreements (SLAs) are met.
• Identify recurring issues or service gaps and escalate them to the Manager for review and process improvement.

Administrative & Ad Hoc Duties

• Support the execution of special projects, campaigns, and assignments
• Contribute to the development and enhancement of the internal knowledge base by documenting frequently asked questions, standard responses, and resolution workflows.

Job Requirements

Requirements:

• Minimum Diploma in Business Studies, Communications, or a related field.
• At least 2 years of experience in customer service, preferably in email or digital support.
• Experience in the automotive, service, or hospitality industry is advantageous.
• Excellent command of written English with strong grammar, tone, and formatting skills.
• Pleasant and professional communication style with strong listening and interpersonal abilities.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable navigating multiple IT systems.
• Familiarity with CRM platforms and social media tools.
• Strong time management and organizational skills to handle multiple cases simultaneously.
• Team-oriented with a proactive attitude and a customer-centric mindset.
• Adaptable to digital transformation and open to learning new tools and processes.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia's Best Companies to Work Platinum Award in th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C's people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

As an Email Agent in our Customer Contact Centre (CCC), you will be the frontline representative of Cycle & Carriage Singapore, managing customer communications primarily through email and digital channels. You will play a vital role in ensuring customer satisfaction by delivering timely, empathetic, and solution-oriented responses. This role demands strong written communication skills, a customer-first mindset, and the ability to collaborate across departments to resolve issues efficiently.

Role & Responsibilities:

• Serve as the first point of contact for customer queries, feedback, compliments, and complaints via email and social media platforms.
• Respond to customer communications with clarity, empathy, and professionalism, ensuring alignment with brand tone and service standards.
• Manage and resolve escalated cases with tact and urgency, ensuring customer concerns are addressed thoroughly.
• Maintain accurate and up-to-date records of customer interactions in the CRM system.

• Liaise with internal departments to gather information and facilitate case resolution.
• Coordinate with relevant teams to ensure timely follow-up and closure of customer cases.
• Support internal stakeholders in meeting audit and compliance requirements related to customer service documentation.

• Monitor case progress and ensure service level agreements (SLAs) are met.
• Identify recurring issues or service gaps and escalate them to the Manager for review and process improvement.

• Support the execution of special projects, campaigns, and assignments
• Contribute to the development and enhancement of the internal knowledge base by documenting frequently asked questions, standard responses, and resolution workflows.

Requirements:

Minimum Diploma in Business Studies, Communications, or a related field.

At least 2 years of experience in customer service, preferably in email or digital support.

Experience in the automotive, service, or hospitality industry is advantageous.

Excellent command of written English with strong grammar, tone, and formatting skills.

Pleasant and professional communication style with strong listening and interpersonal abilities.

Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable navigating multiple IT systems.

Familiarity with CRM platforms and social media tools.

Strong time management and organizational skills to handle multiple cases simultaneously.

Team-oriented with a proactive attitude and a customer-centric mindset.

Adaptable to digital transformation and open to learning new tools and processes.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia's Best Companies to Work Platinum Award in th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C's people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).